E Marketing mba

Embed Size (px)

Citation preview

  • 7/28/2019 E Marketing mba

    1/55

    Research & Report Kamran 6118

    Superior University, Lahore - 1 -

  • 7/28/2019 E Marketing mba

    2/55

    Research & Report Kamran 6118

    Preface

    Chapters Page

    1. Introduction to E-Marketing 62. Hypothesis 93. Research Design and Methods 134. Data Collection Methods 165. Sampling Design 186. History of E-Marketing 207. Merits and Demerits 23

    8. Growth and Development 279. Advertising Cost 2910. Strategies to Enhance E-Marketing 3111. Mass Communication 3812. Why the Top Ten Results? 3913. Search Engine Optimization (SEO) 40

    14. Ending History of Internet

    Advertising

    48

    15. References 49

    Superior University, Lahore - 2 -

  • 7/28/2019 E Marketing mba

    3/55

    Research & Report Kamran 6118

    RESEARCH & REPORT

    RESEARCH TOPIC:E-MARKETING

    SUBMMITTED BY:Kamran Ikram

    ROLL NO:6118 ( MBA Evening) 4 th Semester

    SUBMMITTED TO:

    Prof. SOFIA WALEED

    Superior University, Lahore - 3 -

  • 7/28/2019 E Marketing mba

    4/55

    Research & Report Kamran 6118

    Dedication

    I dedicate my whole efforts inworking this project to

    My affectionate & kind parents, teachers,my juniors & to all people who guided me &

    provided information related to it

    Superior University, Lahore - 4 -

  • 7/28/2019 E Marketing mba

    5/55

    Research & Report Kamran 6118

    Acknowledgement:

    Firstly, I would like to thank my

    ALMIGHTY ALLAH

    For giving t he ability, opportunity and strength to dothis task and everything else in our lives. All myefforts on this project & everything else are for hisGlory and not our own.

    A good Teacher is a blessing of Allah thats why Imalso greatly thankful to my dear

    Prof. SOFIA WALEED

    For her kind guidance and supervision. Shemotivated me to work hard and to achieve high-level performance. I also thank to the staff of Superior College who co-operated with me.

    Superior University, Lahore - 5 -

  • 7/28/2019 E Marketing mba

    6/55

    Research & Report Kamran 6118

    Superior University, Lahore - 6 -

  • 7/28/2019 E Marketing mba

    7/55

    Research & Report Kamran 6118

    Introduction to E-Marketing

    E-Marketing is also known as Internet

    marketing & it is a component of

    electronic commerce. E-Marketing can

    include information management, public

    relations, customer service, and sales.

    Electronic commerce and E-Marketing

    have become popular as Internet access

    is becoming more widely available and

    used. Well over one third of consumers

    who have Internet access in their homes report using the Internet to

    make purch ases.

    My research proposal is on E-Marketing and its practical implementation

    of it in which I will try to find out why the net era needs more innovation

    and how to get people attracted towards the net advertising.

    For this I have selected and done research work on the net and

    finding solutions to the problem and for future how it can be

    overcome. My research is totally based on pure research that is

    basic research.

    In my research design I am trying to explain the study, which I use in myproblem area of how to get people attracted towards E-Marketing and the

    future of E-Marketing. I have explained the study, which I used, is

    descriptive, type of investigation is correlation, study setting is non-

    Superior University, Lahore - 7 -

  • 7/28/2019 E Marketing mba

    8/55

    Research & Report Kamran 6118

    contrived and time of horizon is Longitudinal and then I explain the data

    collection methods. There are different types of data collection methods

    but I selected those methods, which I think is necessary for my research.

    Data collection methods which I have selected are interview,

    questionnaires, and observation method and come up with findings and

    solution for it because research is conducted to eliminate the broad

    problem area. The basic aim of research is to understand the facts and

    reality. But there is a need to provide proper platform to express their

    efforts. We put our efforts into it as much we can. Although there is a

    deficiency in it and every suggestions and improvement are welcomed.

    Check Out Some E-Commerce Ready Websites

    International Websites

    http://www.tigerdirect.com

    http://www.deals2buys.com

    http://www.ebuyer.com

    http://www.ebay.com

    http://www.bestbuyer.com

    Local Websites

    http://www.shophive.com

    http://www.beliscity.com

    Superior University, Lahore - 8 -

    http://www.tigerdirect.com/http://www.deals2buys.com/http://www.ebuyer.com/http://www.ebay.com/http://www.bestbuyer.com/http://www.shophive.com/http://www.beliscity.com/http://www.tigerdirect.com/http://www.deals2buys.com/http://www.ebuyer.com/http://www.ebay.com/http://www.bestbuyer.com/http://www.shophive.com/http://www.beliscity.com/
  • 7/28/2019 E Marketing mba

    9/55

    Research & Report Kamran 6118

    http://www.pakgsm.com

    http://www.galaxy.pk/

    Superior University, Lahore - 9 -

    http://www.pakgsm.com/http://www.pakgsm.com/
  • 7/28/2019 E Marketing mba

    10/55

    Research & Report Kamran 6118

    Objective:

    o Strategies to develop E-Marketing.

    Problem statement:

    o Why people are not attracted towards E-Marketing.

    o E-Marketing Future.

    o Utilization of Resources.

    o Abuse.

    Reasons:o Wastage of time in the peoples mind.

    o Wrong facts and Quality.

    o Late Delivery Time.

    o False Deductions.

    o Fewer features in the product.

    o Sometimes there is not proper feed back to the buyer

    and the amount has been deducted from his account.

    o Fear of Hackers on the net.

    Superior University, Lahore - 10 -

  • 7/28/2019 E Marketing mba

    11/55

    Research & Report Kamran 6118

    Hypothesis

    a) Mass Communication Equals Better Marketing because it gives the chance for the people to look for what they aredemanding.

    b) E-Marketing Today with the concept of globalization is expanding businessesthrough effective techniques.

    c) Search Engine Optimization relevant information should begiven on the ne t for products to satisfy customers andpotential users.

    d) Search for Marketing Perfection such tools are to be designedwhich represented the true picture and association withcustomer objectives.

    e) Textual Advertising should be compact and precise becausetoo much information is difficult to handle so graphicalrepresentation is essential.

    f) Directories & Search Engines should be on the target of providing accurate information to the required tasks.

    g) Advertising causes costs because costs is an essential feature& should be look after before the launch of anything.

    h) Potential for deception according to understanding of othersrepresentation must be designed according to there intellectual

    level.

    Superior University, Lahore - 11 -

  • 7/28/2019 E Marketing mba

    12/55

    Research & Report Kamran 6118

    he Internet has emerged as an important medium for

    advertising, direct marketing, communication and electronic

    commerce. Rapid expansion of the Internet user base and

    the unique advantages of Internet Advertising have spurred

    businesses to devote larger portions of the marketing budgets to E-

    Marketing.T

    Advertising on the Web is fundamentally different from advertising on

    other media. The ability to target and interact with your customers onthe web brings an entirely new edge to marketing. The

    nicepakistan.com offers the best of the web audience, desirable

    demographics, superior content and flexible ad programs designed

    to get your results. Internet advertising in the entertainment and

    Telco sectors is set to explode in Pakistan. An article on Pak Tribune

    reveals details of a study of the Internet and Online Association

    (IOA), which has estimated that the number of Internet users will go

    up to 100 million by 2007. Given such numbers, the IOA expects E-

    Marketing will grow exponentially.

    It is an attractive and inexpensive advertising medium. Your

    company services or product is advertised, globally, 24 hours a day,

    7 days a week, even on holidays and weekends. Internet Advertising

    is multi-layered. You can include photographs, maps, list, financial

    information and graphs, brand advertising, as well as other product

    information.

    Superior University, Lahore - 12 -

  • 7/28/2019 E Marketing mba

    13/55

    Research & Report Kamran 6118

    Electronic Advertising can be updated regularly. Your customers can

    make contact with you directly and interactively.

    Superior University, Lahore - 13 -

  • 7/28/2019 E Marketing mba

    14/55

    Research & Report Kamran 6118

    In Pakistan the area of E-Marketing is not developed yet because

    there are not many organizations, which are operating on the net.

    Managers still believe on the manual work but due to the investments

    in Pakistan it is now emerging towards Internet and is starting to

    think about the advertising and promotion on the net because the

    people living in Pakistan are now addicted towards net and have a

    much time for surfing.

    Some new firms in the Market are adopting strategies that are good

    for them as well as for its customers because they are totallycustomer-oriented and are focusing on Net Advertising that saves

    time for the Managers to think and get results.

    As we know that the net users of Pakistan have a great mind of

    Internet but still they think negative. I am talking about Hackers, the

    individual, group or teams which work for their own benefits and

    cause troubles to others. These try to find the password of the net

    users having master card and then shop with those cards illegally.

    If you are planning on using the Internet to sell your own products

    on-line, there is no need to do all of the selling yourself. Just like the

    major on-line retailers have created affiliate programs to increase

    their sales, there is no reason that you cannot do the same with your

    products. Since you only need to pay your affiliates when they

    generate sales, there are some real advantages to pursuing this

    course.

    Superior University, Lahore - 14 -

  • 7/28/2019 E Marketing mba

    15/55

    Research & Report Kamran 6118

    To create and affiliate network you must first determine how much

    money you can afford to give away on each sale. The more popular

    affiliate programs have thousands of web sites that are members andgenerate tremendous revenue. The more you are willing to pay your

    affiliates for each transaction, the more web sites you will be able to

    ultimately attract to your affiliate program.

    The key to being able to compete for market share in any retail

    venture you may operate on the Internet is the ability to complete the

    sale on the spot. If you don't, someone else will. Almost all sales onthe web are completed using secure, on-line, credit card

    transactions. This is the preferred method of payment for both buyers

    and sellers as the process is entirely automated and can be

    completed in less than two minutes.

    There are a number of other, also important accessories that will

    help a business web site function more smoothly, and these have

    been organized on our E-Commerce Accessories page.

    Superior University, Lahore - 15 -

  • 7/28/2019 E Marketing mba

    16/55

    Research & Report Kamran 6118

    Research Design and Methods

    n doing the research we have to go through the whole research designand lot of different methods for conducting the research. The wholeresearch design is as follow:I

    1. Purpose of Study: In purpose of study there are three types of

    studies involved in it, which are:

    a) Exploratory study

    b) Descriptive study

    c) Hypothesis testing

    Descriptive study

    The study used for this thesis is Descriptive Study because

    some research is done before on E-Marketing and we just have to

    do the critical analysis on that research. We have to study that

    what work was being done on the past and what improvements

    are going to come in nearby future.

    2 . Types of investigation:

    There are two types of investigation, which arenormally used:

    a) Causal relationship

    b) Correlation

    Superior University, Lahore - 16 -

  • 7/28/2019 E Marketing mba

    17/55

    Research & Report Kamran 6118

    Correlation

    The investigations, which were used in our research, are

    correlation because we are doing a field survey. Correlation is done

    on field survey and causal is done on lab experiment by actually

    seeing something happening with your own eyes.

    3. Extent of researcher interference with the

    study:

    The research interference is moderate because researcher

    involvement in the natural environment of the workflow is very low.

    Because researcher just have to collect and analysis the data and

    come up with the findings. Although researcher interviews

    employees and administers questionnaires at the work place. But if

    we compared with the causal study then it is very low. Because in

    casual researchers directly interferes in the events.

    4. Study setting:

    There are two types of studies, which are involved in research

    design, which are:

    Contrived

    Non-contrived

    Non-Contrived

    Superior University, Lahore - 17 -

  • 7/28/2019 E Marketing mba

    18/55

    Research & Report Kamran 6118

    The study, which used in our study, is non-

    contrived. Because we doing the research in natural environment.

    5. Unit of analysis:

    The unit of analysis is banking industry/sector

    6. Time Horizon:

    The time horizon in my research is Longitudinal

    because you have to keep on gathering data.

    Superior University, Lahore - 18 -

  • 7/28/2019 E Marketing mba

    19/55

    Research & Report Kamran 6118

    Data Collection Methods

    The method, which I am using for my research are only two from

    these:

    a. Interviews

    b. Questionnaires

    c. Observation

    Interview:

    Communication between two or more persons used for purposes such

    as diagnosis, education, counseling, or to obtain information. Interview is a

    good source of collecting data from individuals but has a demerit that it

    takes a lot of time interviewing individuals.

    There are two types of interviews:a. Structure interview

    b. Un structured interview

    Structure Interview

    In structure interview there is a list of question, which is

    structured before we conduct an interview. In my research, structureinterview is very important because when I have a list of question available

    then I cover the most specific area of motivation.

    Superior University, Lahore - 19 -

  • 7/28/2019 E Marketing mba

    20/55

    Research & Report Kamran 6118

    Un-Structured Interview

    Unstructured interview are those interview in which

    question are not properly structured the question are derived from

    respondent answers which he gives. In my research unstructured

    interviews are also very important because through this I cover those

    areas, which I cannot cover with structure interviews.

    Questionnaires:

    A questionnaire is a set of questions or items in written

    form that is self-administered. Questionnaires should be used to

    obtain that in fi gures and we evaluate very effectively. In my

    researching point of view its also important to gather the information .

    Observation:

    In observation method we observe the employee and give

    result. In my research point of view its also important to use this method

    by observing the market conditions and sees what the latest technology

    on net is.

    Superior University, Lahore - 20 -

  • 7/28/2019 E Marketing mba

    21/55

    Research & Report Kamran 6118

    SAMPLING DESIGN

    Population: Population refers the

    entire group of the people, events, or

    things of interest that the researcher

    whishes to investigate.

    Sample:

    A sample is subset of the population. It comprises somemembers selected from it

    OR

    Some but not all the elements of the population would form thesample

    Sampling:

    Sampling is the process of selecting the sufficient number of the

    elements from the population, so that a study of the sample and an

    understanding of its properties or characteristics would make it possible for

    us to generalize such properties or characteristics to the population

    elements.

    Sample Size:

    In my research sample size is of 15 from whom we are

    going conducting research for this I completed questionnaire by

    Superior University, Lahore - 21 -

  • 7/28/2019 E Marketing mba

    22/55

    Research & Report Kamran 6118

    the people around me and specially the net users which are

    surfing on net and doing business for there organizations.

    Superior University, Lahore - 22 -

  • 7/28/2019 E Marketing mba

    23/55

    Research & Report Kamran 6118

    Sampling Technique:

    The random sampling is involved which allows us to collect

    data from anyone and choose randomly from sample size.Type of Interview:

    A. Structure InterviewB. Unstructured Interview

    I. St ructure Interview

    Structure interviews are those in which youasked from your required candidate prepaid questions. You design

    these questions and asked from the people.

    Reason:

    The reason of the structure interview in my thesis is that

    that I will just get information from a limited number of people (netusers) of the selected industry.

    Superior University, Lahore - 23 -

  • 7/28/2019 E Marketing mba

    24/55

    Research & Report Kamran 6118

    History of E-Marketing

    Marketing first began in the early 1990sas simple, text-based websites that

    offered product information. Over time

    Internet marketing evolved into more than just

    selling information products, there are people now

    selling advertising space, software programs,

    business models, and many other products andservices.

    EWhen advertising is considered from its entire history it is not

    surprising at all that it currently maintains such a significant factor in

    our lives and society. The history of advertising can be traced all the

    way back to the people of Babylonia and was present in several

    societies from that time forward. Moving forward outdoor advertising

    was implemented announce such things as properties for rent and

    sites where food and drink was available in places such as Rome.

    Advertising is any paid form of non-personal communication about

    an organization, product service or idea by an identified sponsor.

    Advertising was originally established in print media, such as

    newspapers and magazines, and followed onto the television andradio broadcast scene. However, focus has started to shift away from

    the traditional print and broadcast media, and towards the growing E-

    Marketing industry. Advertising has found a whole new medium with

    Superior University, Lahore - 24 -

  • 7/28/2019 E Marketing mba

    25/55

    Research & Report Kamran 6118

    which to communicate to customers. As the new millennium begins,

    we are experiencing perhaps the most dynamic and revolutionary

    changes of any era in the history of advertising. These changes have

    been driven by advances in technology, and developments have led

    to the dramatic growth of communication through interactive media,

    particularly the internet. The E-Marketing industry is growing and

    developing at a rapid rate.

    Since 1994 when online advertising originated, the industry has

    faced many obstacles. After the dot com crash in 2001, E-Marketing's success diminished, but has since re-established itself

    and is now a thriving $8.4 billion dollar industry. The use of E-

    Marketing as an advertising medium is increasing in popularity at a

    fast pace. It is projected that the E-Marketing industry will to grow

    three times faster than advertising in any other medium.

    Businesses are beginning to evaluate the advantages and

    disadvantages of advertising online. Businesses are recognizing that

    by advertising online, their message is communicated in a fast and

    efficient way, while not only interacting with customers, but

    establishing a one-to-one dialogue. E-Marketing's potential as a low

    cost channel for doing business directly with customers is viewed as

    a major advantage of advertising online. Many companies recognize

    the advantages of communicating via the internet and are developing

    Web strategies and hiring interactive agencies specifically to develop

    their websites and make them part of their integrated marketing

    communications program.

    Superior University, Lahore - 25 -

  • 7/28/2019 E Marketing mba

    26/55

    Research & Report Kamran 6118

    Creative and innovative advertisements can be displayed online. As

    an advertising medium the internet provides great potential in

    captivating, engaging and interacting with audiences. A variety of

    different advertising formats can be used to communicate a particular

    message to consumers. Each online advertisement format has its

    own attractions and limitations. For example, when a user clicks on a

    banner advertisement, that click can accurately track their campaigns

    in terms of how many people actually read the advertisement and go

    through the site. Banner Mania Advertising provides an in depth view

    into a banner advertising network, which allow businesses to utilizetheir banner advertising space while earning revenue. Advertisers

    calculate the cost and success of their campaigns relative to the

    number of visitors and of money-earning clicks.

    In recent years the internet has become an essential element in

    advertising strategies. Three major areas are expected to grow: paid

    search, display advertisements and internet banners and classifieds

    are all predicted to be the biggest growth areas in E-Marketing.

    Concluding, advertising should be used in the marketing

    communication mix to maximize its strengths, which should be

    analyzed relatively to other marketing communication tools.

    Superior University, Lahore - 26 -

  • 7/28/2019 E Marketing mba

    27/55

    Research & Report Kamran 6118

    Merits and Demerits

    Merits : Some of the benefits associated with E-Marketing

    include the availability of information. Consumers can log onto the

    Internet and learn about products, as well as purchase them, at any

    hour. Companies that use E-Marketing can also save money

    because of a reduced need for a sales force. Overall, E-Marketing

    can help expand from a local market to both national and

    international marketplaces. And, in a way, it levels the playing field

    for big and small players. Unlike traditional marketing media (like

    print, radio and TV), entry into the realm of E-Marketing can be a lot

    less expensive.

    Furthermore, since exposure, response and overall efficiency of

    digital media is much easier to track than that of traditional "offline"media, E-Marketing offers a greater sense of accountability for

    advertisers.

    Compared to the other media marketing (like print, radio and TV), E-

    Marketing is growing very fast. It's also gaining popularity among

    small businesses and even consumers when trying to monetize their

    blog or website. The measurability of the internet as a media makes

    it easier to experience innovative e-marketing tactics that will prove a

    better Cost of Acquisition than other media. However, in most

    Superior University, Lahore - 27 -

  • 7/28/2019 E Marketing mba

    28/55

    Research & Report Kamran 6118

    developed countries, the E-Marketing and advertising spending is

    around 5% only while TV, radio and the print.

    The first aspect of merits is the World Wide Web opens up new

    communication possibilities for personalized messages to be

    delivered to targeted individuals. By positioning an advertisement on

    a website which relates to the target markets specific interests,

    interest and further speculation should occur. Advertising online

    enables target marketing, message tailoring, information access,

    sales potential, creativity, exposure and speed.

    S econdly, E-Marketing has the capability to reach a global audience

    at a fast rate. This enables extensive exposure and is an important

    characteristic of E-Marketing, and a major component of why E-

    Marketing is so successful.

    Thirdly, marketers undertaking new possibilities to perform traditional

    marketing strategies in electronic environments push higher chances

    to create synergy. Internet offers the best multimedia tools for

    presenting information, through the World Wide Web, a hypermedia

    environment. It is as further explained that it is a place where

    marketers can present their information with pictures, animation,

    sound and text. Indeed the power of Internet has impact on the

    multitude of advertising formats. This can be seen from the

    numerous web tools such as banners, rich media and interactive

    broadband commercials as seen on the websites nowadays. These

    are the multiple forms of E-Marketing tools used by advertisers over

    Superior University, Lahore - 28 -

  • 7/28/2019 E Marketing mba

    29/55

    Research & Report Kamran 6118

    the time aiming towards developing exciting, interactive, eye catching

    advertisements that can draw consumers attention, at the same time

    increasing their brand or sales online. Strauss and Frost (1999,

    2002) states that the Nets big strength is direct response advertising

    where direct response leverages the Internets unique opportunity for

    two way communication with consumers. Placing advertising in this

    environment will grants advertises unique opportunity for in the

    element of interactivity. When it comes to measurability, online

    marketing certainly has an advantage over traditional media, both

    real and perceived. Clicks are only the most basic way onlinemarketing programs can be measured.

    The opportunities for creativity in E-Marketing are limitless. IAB

    (2005) on the other hand had drafted out a very comprehensive set

    of 28 good reasons to use interactive advertising that places the

    overview of interactive advertising merits. In the list, it provides 28

    points on a marketers potential uses of the internet and corresponds

    with 28 ways of measure performance.

    Advertising is more than just the means of disseminating product

    information. It is a primary communications tool of our economic

    system. Moreover, aside from its diverse role as a persuasive

    communication tool, it is also part of the everyday culture of virtually

    everyone. Actually advertising is a part of our social, cultural, and

    business environment.

    Superior University, Lahore - 29 -

  • 7/28/2019 E Marketing mba

    30/55

    Research & Report Kamran 6118

    Demerits:

    Even though there are many advantages for

    companies who advertise online, there are also some demerits

    involved. Demerits of advertising online include:

    Measurement problems.

    Audience characteristics.

    Potential for deception.

    Costs.

    Limited production quality.

    Poor reach and lack of Intrusiveness.

    Superior University, Lahore - 30 -

  • 7/28/2019 E Marketing mba

    31/55

    Research & Report Kamran 6118

    Growth and Development

    n the early days, when static content was

    used over the internet, any hyperlink from

    one site to another could be considered

    as an advertisement for the other site.

    Formally, Internet advertising began in 1994,

    when the first commercially available web browser, Netscape

    Navigator 1.0, was released and the first ever banner advertisements

    were sold. Since then, the E-Marketing industry has faced manyobstacles in securing a strong hold in todays marketplace. As the

    Advertising Age reports: Internet advertising is not only back, it's

    booming - and much of the money is coming from traditional brand

    marketers. The boost in advertising spending was led by a growing

    number of corporations explosive growth of advertising impressions.

    Search engine technologies created the highest level of buzz.

    I

    Online advertisers are continuing to demand more powerful

    advertising models that better capture and sustain user attention, like

    the emergence of real digital audio/visual approaching the standard-

    setting slickness of television commercials. With online

    demographics becoming more diverse and targeting becoming more

    precise, advertiser spending on the Web clearly moved out of its

    experimental stage during the past year.

    NOTE:

    U.S. E-Marketing spending is currently around $12 billion but

    expected to go over $35 billion by 2006-2007.

    Superior University, Lahore - 31 -

  • 7/28/2019 E Marketing mba

    32/55

    Research & Report Kamran 6118

    A BUSINESS DIES EVERY 2 HOURS

    It's nice when you can open a business and attract new customers

    the next day. It's great when a web site guarantees your profitability.But none of those things happen without good planning. Without a

    good plan, and the proper execution, businesses die very quickly.

    3-RULES TO ATTRACT NEW CUSTOMERS: Let people know you exist :

    Advertise yourself if people don't know

    where you are and what you do, they can't buy from you. Advertising

    greatly increases your chances of success.

    Don't scare the customer :

    Make the customer feel comfortable

    with your product or service. Provide an environment that they will

    feel safe in. Make them feel good about spending their money. Don't

    scare the customer.

    Look the part :

    Businessmen wear suits. Policemen carry guns.

    You should effectively display your ability to attract new customers.You can do the same when you look the part.

    Superior University, Lahore - 32 -

  • 7/28/2019 E Marketing mba

    33/55

    Research & Report Kamran 6118

    Advertising Cost

    Getting your message out costs money. You have

    to spend money to make money. But if you plan to

    advertise your business online, it also pays to know

    your options before you spend money to make

    money online. This is a basic fact of business. If

    you don't spend any money, you won't be making any. Before you

    spend money however, you have to know who your customer is.

    Then you have to tell them what they want to hear. Once that

    happens you will have attracted a new customer.

    E-Marketing is the one tool that you can use to attract new

    customers with a tight budget. Targeted e-mail campaigns, banner

    advertising and newsletters can all be highly effective ways to attract

    new customers. The key however is not in using them (because

    anyone can do that), but in using them correctly.

    Give people reasons to buy online:

    Good advertising techniques are useless

    without an effective message. An effective

    message gives people reasons to spend their

    money with your business. An effectivemessage attracts new customers.

    Here's a little psychology tip for you. Have you ever wondered why

    you see prices like $19.99 instead of $20? It's because $19.99 looks

    Superior University, Lahore - 33 -

  • 7/28/2019 E Marketing mba

    34/55

    Research & Report Kamran 6118

    better. Although it's only a 1-cent difference, you are giving people

    less psychological resistance towards buying.

    Here's another tip for you. Start with high prices, and then put things

    on sale. People are more likely to buy something when they know

    they are saving money. So instead of selling your product for $19.99,

    sell it for $49.99 and mark it down to $19.99. You won't be able to

    keep them in stock!

    Advertising is like any management task; you need a plan to be

    successful. Creating that plan is what we call marketing and clever

    marketing will help you get the most from your advertising dollars?

    One common mistake shop owners make is that they often advertise

    before they create a marketing plan.

    Superior University, Lahore - 34 -

  • 7/28/2019 E Marketing mba

    35/55

    Research & Report Kamran 6118

    Strategies to Enhance E-Marketing

    To help you start selling online, and to help you obtain the most from

    your advertising dollar, we researched some of the more popular

    ways to advertise by soliciting the advice of advertising experts.

    Here's what we found out about the following advertising options.

    A. Online Publications

    You may think having a World Wide Web siteis a necessity for selling online, but that isn't true. Just

    as some successful businesses are mail order-only

    operations with no store for customers to shop in, you can attract

    consumers on the Web without going to the expense of building and

    maintaining a site.

    One way to do this is to advertise your business in an onlinepublication, such as a newspaper or magazine, just as you would in

    a paper publication. David Adams is the committee chair for the

    Internet Advertising Bureau (IAB) Road Show and advertising

    director for Christian Science Monitor Interactive . He suggests you

    find online publications that your niche market reads and then

    advertise through them. Not only are you advertising to your best

    potential customers, you will probably pay half as much to advertise

    in an online publication than you would in a search engine.

    Superior University, Lahore - 35 -

  • 7/28/2019 E Marketing mba

    36/55

  • 7/28/2019 E Marketing mba

    37/55

    Research & Report Kamran 6118

    C. Banners Ads

    If you spend much time on the Web, you've probably seen hundreds

    of banner ads. They come in different sizes, but generally are

    rectangular- or button-shaped graphics with a few enticing words that

    invite the Web user to "click here" for more information about a

    company or product. So popular are these ubiquitous ads that Jupiter

    Communications reports that they currently comprise 80% of online

    ad placements.

    In an intensive study about the effectiveness of banner ads,

    conducted by MB-interactive, the IAB found that a single exposure to

    a banner ad can generate increases in brand awareness, brand

    perception, sales potential, and consumer loyalty. Amazingly, most of

    this increase comes without a click-through to the advertiser's Web

    site. In fact, the study found that banner exposure alone accounts for 96% of "brand enhancement." You shouldn't consider buying a

    banner ad without being aware of the click-through rate, which is

    the number of times Web users actually click your banner to jump to

    Superior University, Lahore - 37 -

  • 7/28/2019 E Marketing mba

    38/55

    Research & Report Kamran 6118

    your site. Though the importance of the rate in generating sales of

    your products is debatable, you may be able to negotiate your ad

    price based on the click-through rate of your banner ad. The

    companies, which are small in size or having little investment, need

    to go through click-process because this will be more efficient for

    them and will help them in developing strategies for future.

    There are two schools of thought about click-through results. One is

    that they aren't that important because the banner is creating or

    reinforcing brand impression. Large, well-known companies such as

    Ford Motor and Nike can "effectively use banner ads to create that

    impression, The banner simply reminds the consumer about that

    brand. The company doesn't need the user to jump to its Web site to

    place an order because he or she can buy that kind of car or that

    brand of shoe virtually anywhere.

    For the small business, however, click-through results are moreimportant because it probably can't rely on the banner itself to create

    brand impression. "A small company needs a very clever banner to

    create brand awareness, to help its product stand out from the rest,

    and to make the Web user want to click on it,"

    You can negotiate banner ad rates in a number of ways. One isdetermining an ad rate based on the number of impressions , or a

    page view, your ad receives in a given amount of time. Another

    profitable option is to pay per click, instead of paying an upfront fee.

    Other payment options include revenue sharing, or paying based on

    Superior University, Lahore - 38 -

  • 7/28/2019 E Marketing mba

    39/55

    Research & Report Kamran 6118

    what you sell as a result of the click-through, or a combination of

    cost-per-click and cost-per-acquisition. Nowadays companies are

    using the second option click-through one because it is less risky but

    we know that advertising itself is a risk which every businessman has

    to take to promote his product or brand name in the market.

    D. Web Sites

    Regarding Web sites, a small-business owner must

    answer two questions: should you have one, and if you do, should

    you hire personnel to create and maintain it, or let an advertising

    agency or service bureau do that?

    As we already mentioned, it's not imperative that you have a Web

    site if you advertise on the Internet. If they are interested in your

    product or services, many consumers will be satisfied reaching you

    over the phone. But if you choose to have a site, you must have thepower to handle questions and orders that will come to you online.

    If you own a small business, it's more likely you'll turn to an ad

    agency to help create your site. An advertising expert can help you

    decide which parts of the site need to be updated, and how

    frequently, and which can remain static. An agency also can write

    press releases, news articles, and new product announcements that

    should appear on your site.

    Superior University, Lahore - 39 -

  • 7/28/2019 E Marketing mba

    40/55

    Research & Report Kamran 6118

    E. Other Options

    Some businesses like to use micro sites to do special,

    one-time promotions that they don't want to tie in to their main site. A

    micro site is a Web page used for a specific, limited purpose, such

    as announcing a special event or offer.

    There are various ways available to host a micro site, whether it is

    done by your business (or whoever is hosting your main Web site) or

    by an advertising firm.

    Just as they can conduct business in a mall made of bricks and

    mortar, retailers on the Web can be part of online malls , a collection

    of cyberspace stores or sites. One option is to join the Web site run

    by your city's chamber of commerce or tourism office, or set up shop

    at a place such as Shops.Net (http://shops.net), an interactive mall

    that allows store owners to change items and text instantly.

    Another option is simply to link your Web site to any number of

    national online malls. If you don't have an online store, you can set

    up one through a number of services, such as iCat Commerce

    Online (http://www.icat.com).

    If you want to take your business directly to your customers, try

    advertising with push technology. Using push technology , programs

    such as PointCast deliver information automatically to a Web user's

    hard drive, where he or she can call it up at his or her convenience.

    Superior University, Lahore - 40 -

  • 7/28/2019 E Marketing mba

    41/55

    Research & Report Kamran 6118

    Another minor option is interstitials , or advertisements that "pop up"

    on a user's screen. Williams likens them to an Internet commercial.

    They appear between Web pages so they are not as intrusive as,

    say, a television commercial.

    Superior University, Lahore - 41 -

  • 7/28/2019 E Marketing mba

    42/55

    Research & Report Kamran 6118

    Mass Communication Equals Better Marketing

    After the introduction of Netscape, the publicfor the first time ever--

    could see the immense potential of the Internet as a source of masscommunication. Marketing experts especially, were very aware of the

    advertisement power of the Internet and were anxious to test the

    online waters. In October of 1994, the HotWired Website launched

    ads from AT&T, Sprint, MCI, and Volvo, among others. Roy

    Schwedelson , during a DMA conference in Toronto also urged direct

    marketers to get involved with the Internet.

    These initial actions werethe cornerstones of the history of Internet Advertising .

    E-Marketing Today

    What is the most important change that has

    occurred between then and now ? Where has the

    history of Internet advertising been and where is

    it going? The answer is that Internet advertising

    is no longer a cheap set of banners, ads, and

    Spam material. Today, Internet advertising gives customers the power

    to find exactly what they want, so that companies dont have to spend

    large amounts of money trying to convince every person that their

    companys product is the best. However, it a companys responsibilityto make sure those online shoppers can gain simple access to their

    website. The process of creating a direct avenue between qualified

    customers and websites is referred to as Search Engine Optimization.

    Superior University, Lahore - 42 -

  • 7/28/2019 E Marketing mba

    43/55

    Research & Report Kamran 6118

    Why the Top Ten Results?

    Why the top ten results? Search engine statistics show that 88% of all

    online consumers use search engines to find the products and

    services that they need. This means that if your companys website is

    not search engine friendly, then your company is losing money from

    potential customers who are already searching for your product.

    Converting your website to a search engine friendly website requires

    that your website have the characteristics that search engine robots

    are looking for. These characteristics are in reality controlled bycomplex algorithms, but many E-Marketing companiesespecially

    companies such as 10x Marketing , which implement services based

    on scientific studies and Internet statistics have recognized the basic

    characteristics that search engines, are looking for. These

    characteristics may include specific keyword/text ratios, back links

    type of Web design, etc. One of the more popular directories is Yahoo!(http://www.yahoo.com). It offers a variety of advertising options for

    businesses ranging from mom-and-pop shops to corporate giants.

    AltaVista, a popular search engine, has a partnership with Double-

    Click (http://www.doubleclick.net), a top advertising network on the

    Internet. It offers a wide range of advertising packages, from small

    businesses to international corporations. When I visited the site,

    Double-Click was offering first-time advertisers a one-month trial

    program with two options. The first option paid for 100,000 banners

    across the Double-Click network for $3,000. The second option, priced

    Superior University, Lahore - 43 -

  • 7/28/2019 E Marketing mba

    44/55

    Research & Report Kamran 6118

    at $4,500, paid for 100,000 banners to appear in a selection of

    categories on the network.

    Superior University, Lahore - 44 -

  • 7/28/2019 E Marketing mba

    45/55

    Research & Report Kamran 6118

    Search Engine Optimization (SEO)

    Search Engine Optimization can be divided into two categories:Natural Search Results and Pay-Per-Click Management.

    The pay -per-click is growing with vast rate because companies aredeveloping innovative and creative search engines, which operate

    easily and give accurate results. The pay-per-click results are shown

    in such a way that only these are the engines, which will give 100%

    accurate results.

    Search engine optimization (SEO), considered by many to be a

    subset of search engine marketing, is a term used to describe a

    process of improving the volume of traffic to a web site from search

    engines, usually in "natural" ("organic" or "algorithmic") search

    results. Those efforts may also be seen in more narrow vertical

    Superior University, Lahore - 45 -

  • 7/28/2019 E Marketing mba

    46/55

    Research & Report Kamran 6118

    search engines involving areas such as local search. Many site

    owners and consultants engaging in SEO attempt to pursue qualified

    visitors to a site, and the quality of visitor traffic can be measured by

    how often a visitor using a specific keyword phrase leads to a

    desired conversion action, such as making a purchase, viewing or

    downloading a certain page, requesting further information, signing

    up for a newsletter, or taking some other specific action.

    In a broad sense, SEO is marketing by understanding how search

    algorithms work and what human visitors might search for, to helpmatch those visitors with sites offering what they are interested in

    finding. Creating web pages with SEO in mind does not necessarily

    mean creating content more favorable to algorithms than human

    visitors. Some SEO efforts may involve optimizing a site's coding,

    presentation, and structure, without making very noticeable changes

    to human visitors, such as incorporating a clear hierarchical structure

    to a site, and avoiding or fixing problems that might keep search

    engine indexing programs from fully spidering a site. Other, more

    noticeable efforts, involve including unique content on pages that can

    be easily indexed and extracted from those pages by search engines

    while also appealing to human visitors.

    The term SEO can also refer to "search engine optimizers," a term

    adopted by an industry of consultants who carry out optimization

    projects on behalf of clients, and by employees of site owners who

    may perform SEO services in-house.

    Superior University, Lahore - 46 -

  • 7/28/2019 E Marketing mba

    47/55

    Research & Report Kamran 6118

    Search engine optimizers often offer SEO as a stand-alone service

    or as a part of a larger marketing campaign. Because effective SEO

    can require making changes to the source code of a site, it is often

    very helpful when incorporated into the initial development and

    design of a site, leading to the use of the term "Search Engine

    Friendly" to describe designs, menus, content management systems

    and shopping carts that can be optimized easily and effectively.

    Superior University, Lahore - 47 -

  • 7/28/2019 E Marketing mba

    48/55

    Research & Report Kamran 6118

    Users of Advertising on net in U.S:

    The F uture Looks Rich

    Rich media is a term used to describe a variety of E-Marketingmedia experiences, including high-quality animation, streaming audio

    and video, and software-like features that can be embedded in

    relatively small ad files, such as games, registration forms and

    detailed marketing information. A user can explore all of those

    features in the ad unit without ever leaving the content page on

    which the ad appears. But by far the most popular is Macromedias

    versatile and widely supported Flash software platform. According to

    Nielsen//Net Ratings Ad Relevance, 97% of the advertising it

    classifies as rich media is Flash-based. For brand-oriented

    advertisers, features such as video, audio, animation and a

    Superior University, Lahore - 48 -

  • 7/28/2019 E Marketing mba

    49/55

    Research & Report Kamran 6118

    framework for impressive marketing content are effective for

    achieving brand objectives such as awareness and message

    association. For direct marketers, rich media ads can help better pre-

    qualify leads by presenting information-rich ad content that

    consumers can read before they click through to the advertisers site.

    Rich media has risen steadily in popularity with advertisers over the

    past five years, reaching a 35% share of all ad impressions by

    December 2006, according to Nielsen//Net Ratings Ad Relevance.

    Search for Marketing Perfection

    Meanwhile, the drive for more accountability in marketing has helped

    drive a tremendous boom in search advertising. In its present form,

    search advertising is at once starkly simple, bafflingly complex and

    highly effective. In principle, search advertising is elegantly

    straightforward: advertisers bid on keywords to affect the rank

    positions of their text ads on search results pages, aggregated data

    for all 2005 ad impressions, and they pay only when a person clicks

    on their ad. The complexity comes into play both in terms of the

    dynamic auction environment of price for position, as well as in the

    seemingly infinite motivations behind the query behaviors of search

    engine users. The roots of the search advertising date back almostas far as search engines themselves. The same year that Yahoo!

    Incorporated, 1995, another early search engine, InfoSeek,

    introduced the concept of targeting ads to keyword search queries,

    Superior University, Lahore - 49 -

  • 7/28/2019 E Marketing mba

    50/55

    Research & Report Kamran 6118

    albeit against display banners not text ads. Another milestone in this

    form of advertising came in 1996 when

    Procter & Gamble pioneered an important online pricing model,

    convincing Yahoo! it would pay for ads only on a cost-per-click basis.

    Other search engines mostly took the cue and resisted sponsored

    text links until the business incubator Idea lab! Introduced GoTo.com

    in 1998, which revived the practice of clearly labeling text ads on

    search engines too much greater success.

    Textual AdvertisingTextual advertising is a paid assortment of announcements which

    appear on the first pages of results in search engines (Google,

    Yahoo, Overture, etc.). They have recently become an important

    consideration when marketing a companys web site in NY. The

    times the advertisement appears depends on the keywords and web

    design chosen by the website marketer, in addition to appearing as

    text rather than a graphic or banner. Therefore, such advertising is

    referred to as "textual". It is a rather new kind of advertising on the

    Internet. However, the market for textual advertising is constantly

    expanding, and the sales volume generated through search engines

    increasing. There are many advantages which have made textual

    advertising attractive in advertisers opinion.

    First advantage is connected to the principle of cost - in most cases

    you pay not for the amount of times the ad is displayed, as in banner

    advertising, but only when users "click" on your textual

    Superior University, Lahore - 50 -

  • 7/28/2019 E Marketing mba

    51/55

    Research & Report Kamran 6118

    advertisements.

    The second advantage is that even the basic advertising platforms

    offer well developed systems for results reporting, the tools to

    choose a target audience and to predetermine campaign

    expenditures. This allows advertisers to control the budget and target

    customers for each keyword (such as web design), or geographic

    area (such as New York, NY) of your advertising campaign.

    Overall, many E-Marketing experts agree that textual advertising is

    the wave of the future, and will soon either almost or entirely replacebanner, graphical, and other forms of untargeted, obtrusive and

    annoying E-Marketing.

    Offline Advertising

    As E-Marketing has become more and more prevalent, and has

    taken a larger proportion of an advertiser's budget, the phrase, and

    concept of, offline advertising - i.e. any advertising not done online,

    has begun to get some traction. The phrase is generally used in the

    context of an advertising campaign that takes place on the web and

    through other media that is a "cross-media" campaign.

    Figure 8

    Superior University, Lahore - 51 -

  • 7/28/2019 E Marketing mba

    52/55

    Research & Report Kamran 6118

    E-Marketing Builds Brands:

    E-Mark eting Builds Car Brands:

    Ending History of Internet Advertising

    Superior University, Lahore - 52 -

    68.972.6

    23. 4

    34

    27.3

    33.2

    44.647.1

    38.3 40.2

    0

    20

    40

    60

    80

    100

    BrandAwareness

    Ad Recall MessageAssociation

    BrandFavourability

    Purchase Intent

    Control

    Exposed

    63.467

    11.9

    19.7

    42.9

    48.8

    32.234.4

    17.117.7

    0

    20

    40

    60

    80

    100

    BrandAwareness

    Ad Recall MessageAssociation

    BrandFavourability

    Purchase Intent

    ControlExposed

  • 7/28/2019 E Marketing mba

    53/55

    Research & Report Kamran 6118

    Modern E-Marketing consistently provides a cost-effective service,

    which provides a greater ROI for your company. Although there is a

    tough competition on Internet and the users are having difficulties but

    the designers are keep on developing unique strategies to keep the

    users on the net and increase there profits. People are getting more

    and more towards the net, because they have less time for there

    personal lives and more for there work. Therefore, by advertising on

    the net we can give them such benefits that will facilitate them in

    future also by increasing our profits.

    The Internet will be keep on using by the users of net and theshopping will never end because:

    In Business Time is Money

    I have never failed in my lifebecause from every failure I

    learned something

    I cant teach people but I can letthem think

    Superior University, Lahore - 53 -

  • 7/28/2019 E Marketing mba

    54/55

    Research & Report Kamran 6118

    References

    (Source: Worldata,http://www.worldata.com/wdnet8/articles/the_history_of_Internet_Advertising.htm)(Source: Worldata.com)- A History of Internet Advertising

    Davis, J. 2000. A Guide to Web Marketing: Successful Promotion onthe Net. UK: Kogan Page Limited. ISBN 0749431857

    Janal, D. S. 1995. Online Marketing Handbook. New York: VanNostrand Reinhold. ISBN: 0442020589

    Strauss, J. and F. Raymond. 1999. Marketing on the Internet:Principles of Online Marketing. New Jersey: Prentice Hall Inc.

    Oser,K(2004),'Internet advertising reaches $2.3 bil high',Advertising Age,May 31 2004.

    1. www.ciaadvertising.org2. www.doubleclick.net

    3. www.adage.com4. www.banner-mania.com5. www.searchenginewatch.com6. www.googlee.com7. www.scholar.google.com8. www.wikipedia.org

    All Rights Reserved

    Copyrights 2007http://www.Kimtech.uni.cc

    Student of Business Studies

    Superior University Lahore

    Superior University, Lahore - 54 -

    http://wiki.media-culture.org.au/index.php?title=Special:Booksources&isbn=0749431857http://www.adage.com/http://www.banner-mania.com/http://www.searchenginewatch.com/http://www.googlee.com/http://www.scholar.google.com/http://www.wikipedia.org/http://www.kimtech.uni.cc/http://wiki.media-culture.org.au/index.php?title=Special:Booksources&isbn=0749431857http://www.adage.com/http://www.banner-mania.com/http://www.searchenginewatch.com/http://www.googlee.com/http://www.scholar.google.com/http://www.wikipedia.org/http://www.kimtech.uni.cc/
  • 7/28/2019 E Marketing mba

    55/55

    Research & Report Kamran 6118

    Notes

    THANK YOU ALL