E-learning: Du neuf et de l’innovation - SAP CH Events HCM Da… · •SAP Hana Introduction (HA100) •Overview of SAP for Banking (FS200) ... SAP Learning Hub subscribers have

E-learning: Du neuf et de l’innovation !

Alain Jeanfavre / SAP Education

14 May 2014

© 2011 SAP AG. All rights reserved. 2

Agenda

• Introduction

• Faciliter l’apprentissage “on the job”

• Nouvelles solutions pour développer les

compétences SAP

• Q&A


How do we learn today? Average time spent per learner based on CEDMA learning trends study 2012

CEDMA=Computer Education Management Association

• Community

• Teaming

• Playing

• Reading

• Coaching

• Mentoring

• Self-study

• eLearning

• Internet surfing/searching

• Courses

• Meetings

• Seminars

Formal Explorative

Informal Intentional

~15% ~40%

~10% ~35%


Continuous Learning Model


Agenda

• Introduction



compétences SAP

• Q&A


Definition Electronic support during daily work directly within the live system

Delivers information context sensitive without media interruption

History

The term has been shaped in 1991 by Gloria J. Gery:

„…an integrated electronic environment that is available to and easily accessible

by each employee […] to permit job performance with minimal support and

intervention by others.“

Need

Some applications require efficient concepts

Maximized update frequency and staff turnover

Basic online help insufficient, reading manuals disliked...

Contemporary, interactive concept for maximum user acceptance!

What is ‘EPSS’ (Electronic Performance Support Systems) ?


Main Scenarios … EPSS is used for

► Content Delivery: Context-based delivery of any kind of content when and where it is required

► Process Guidance: Step-by-step guidance shows best practices and reduces process times

► Change Management: Pointing out new or changed functionalities and processes

► Compliance Management: Advising mandatory fields, communicating corporate guidelines


Facilitate learning on the job with the Navigator

► Advanced context sensitive help

► No need for extended search on the intranet

► E-learning and other contents are made available at one click

► Facilitate Change Management and adoption

Application screen Provided on-screen information Navigator

Demo

New User Experience


SAP Workforce Performance Builder (SAP WPB)

Creating process documentation, test scripts & more

Recording, editing, and distributing context-sensitive help

Creating and distributing software simulations

Managing content development projects

Creating rapid e-Learning & non-IT content

► Excellent object recognition (SAP patented technology) to reduce post-editing to a minimum;

publish instantly after recording

► Instant Producer makes SME content creation easy: no training required. Every user is able to conserve & share

knowledge with others instantly to reduce overall support & Help Desk costs

► Thanks to true single-source recording / editing, create several types of learning, training, testing and performance

support materials at once & serve diverse stakeholders in Support, HR, LoB’s, etc. with no extra effort

► Automatic localization of content into more than 40 languages by a simple click on a button due to WPBs

automatic Re-Recording functionalities; no “guided re-record”

► In-application guidance (EPSS), up to field level context-sensitive help, to boost the performance of your

workforce by supporting them in-process and in-context and ease Change Management, Compliance Management,

Content Delivery and much more...

…our state-of-the-art solution for:

Save time & Costs

Implementation Rollout Support

► True Single-Source approach

► Automatic content localization & updates

► Covering the entire application lifecycle

Effort required for curricula development

Time needed for classroom training

Time needed for error handling

Effort required for end-user adoption

Standard questions for help desk

Effort required for international, multi-lingual roll-out projects

Time needed for the creation of documentation

Effort required for the development of test cases & UAT

Costs involved in delta training

Without WPB

With WPB

*Source: evaluation in datango clientbase (n=168; 2011) 0 20 40 60 80 100% Effort


Agenda

• Introduction



compétences SAP

• Q&A


How do we learn today? Average time spent per learner based on CEDMA learning trends study 2012

CEDMA=Computer Education Management Association

• Community

• Teaming

• Playing

• Reading

• Coaching

• Mentoring

• Self-study

• eLearning

• Internet surfing/searching

• Courses

• Meetings

• Seminars

Formal Explorative

Informal Intentional

~15% ~40%

~10% ~35%


The education challenge Training budgets, speed of innovation, and right time and place

1. Ability to keep existing skills up to date (prevent knowledge leakage) and

develop new skills in innovation areas

2. Effective and cost-effective enablement solution to update, cross-train, deep-

dive, evaluate, and explore innovation

3. Flexible and in-time enablement solution to prepare projects

4. Informal, virtual learning options to ensure knowledge can be retained and

expanded as needed

1 Challenges


New SAP Learning Hub A complete, cloud-based learning experience for customers and partners

Unlimited access to all SAP content for ONE subscription price – free

discovery

Experience

Subscribe

Collaborate

Practice

Register to receive free

access to select content (link)

Unlimited access to

course handbooks,

e-learning, and the

latest training Participate in online learning

rooms and social networks

Optional live access to

training systems

http://training.sap.com/v2/course/hub020-sap-learning-hub-customer-edition-learninghub-097-g-en/


SAP Learning Hub Use cases

Prepare for certification

. . . I want to prepare for administrator certification for the SAP Afaria 7.0 mobile device

management solution – without affecting my daily work too much

In-project or day-to-day knowledge retrieval

. . . I need to know something about invoice verification quickly – for

tomorrow’s workshop

We want to workshop new release knowledge

. . . A group of IT colleagues wants to update its knowledge on the new

SAP NetWeaver Application Server 7.3x component – delta – on short

notice in an internal workshop

We want to evaluate a brand new SAP solution or release

. . . A project team needs access to the latest release knowledge – for a

project evaluation

We want to train a project team

. . . A project team needs to be trained on topics of an upcoming

implementation

For maximum benefits

Should be aligned with HR (part of objectives, allocate time)

Consider blended approach / Guided e-learning


SAP Learning Hub Content in detail

Han

db

oo

ks

eL

ea

rnin

g

OK

Ps

• > 900 handbooks

• Easy to read, browse and

searchable Flipbook

format

• Public and Academy titles

(not eAcademy)

• From overview level, e.g. • SAP Overview (SAP01)

• SAP Hana Introduction (HA100)

• Overview of SAP for Banking

(FS200)

• To advanced level, e.g. • SAP Hana – installation and

administration

• Sybase Unwired Platform – 2.1

Mobile Appl. Development Part 2

• Variant configuration - Modeling

• > 450 eLearning titles

• Interactive, multi-media

content

• Incl. assessments, demos

and exercises

• From overview level, e.g. • SAP Navigation (SAP129)

• SAP CRM Solution Overview

(SAPCRe)

• Business Processes in Financial

Accounting (AC010e)

• SAP Netweaver Application

Servicer Overview (SAPTEe)

• Knowledge Acceleration for

key-users and End Users

• To advanced level, e.g. • BusinessObjects Webl Advanced

Report Design

• >150 OKP titles, incl.

>600 role-based

learning maps

• Early product training

providing firsthand

information on new

releases

• Delta on implementation,

upgrades and operation

• Available with Ramp-Up

of every new release

• >10.000 eBooks,

Simulations,

presentations, guides


SAP Learning Hub Social learning in detail

Learning Rooms

– Virtual spaces for collaborating,

learning, and practicing

– For all SAP Learning Hub users with

full subscription

– With defined learning objectives

– Moderated by online instructors

– With fixed start and end dates

– Leveraging the SAP Jam social

software platform


SAP Learning Hub SAP Learning Hub subscribers have exclusive right to purchase training

system access

SAP Live Access

– Access to pre-configured training systems

supporting course exercises and free

system exploration

– On-demand (anytime and anywhere)

– Individual access (one user and one

system)

– Price per user and access duration (20, 40,

60 hours)

– Current support for 60 different courses

across SAP ERP, the SAP BusinessObjects

Business Intelligence suite, and SAP HANA

Platform

Use Cases

– Self-study

– Internal workshops (physical and virtual)

– Sandbox


What we have seen

Learn on the job with SAP WPB Navigator

– Learn on the job with context sensitive help

– Guide users with the Navigator

– Easy content creation and delivery

Develop SAP competencies with SAP Learning Hub

– Unlimited access to all SAP Education content

– Flexible

– Cost effective

– Collaboration room and training systems


SAP Swiss Events App – www.sapevent.ch/app

This mobile app allows you to:

– View all SAP events

– Find event details

– View the schedule

– View your personalised agenda

– Network with other participants

– Expand your professional

network

– Rate the event and give

feedback

Feedback to event Feedback to sessions

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Agenda

• Introduction

• Apprentissage “on the job”


compétences SAP

• Q&A


Questions?

Thank You!

Alain Jeanfavre SAP Education

World Trade Center

Avenue de Gratta-Paille 2

CH-1018 Lausanne

M +41 (0)79 958 52 32

F +41 (0)58 871 75 12

E [email protected]

mailto:[email protected]

Documents

E-learning: Du neuf et de l’innovation - SAP CH Events HCM Da… · •SAP Hana Introduction (HA100) •Overview of SAP for Banking (FS200) ... SAP Learning Hub subscribers have