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TIP: Installing Windows XP to a new Hard Disk

If you purchase a new HD, you can install Win XP using the following Steps:

.........................................................................................................................................77

1.Install the new Hard Disk in your PC as Primary Master (Connect to motherboard on

IDE1 Controller/SATA1 and connect the DC power cable)............................................77

2.Repeat steps from 9-22 of the above Method 4............................................................77

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Preface

This manual is divided into 7parts. Each part has been conceived and prepared forWoredaNet experts at Woreda and Zone level, and also it helps workers of

government institutions in Oromiyaa as a reference in performing their office

activities .It is also convenient to use for any individual who wish to get acquainted

with the subject.

Computers and other network devices today are extensively used in many areas of

human activity. So, it has become necessary for all concerned, to be familiar with theusage of computers and other ICT devices. This manual lays emphasis on the basic

principles and concepts in some ICT devices, ComputerNetworking & troubleshooting

Windowsproblemswith many illustrations in a simple language.

The manual starts with the concept of How tousea computerasaFax inPart I. Part II

deals with BasicsofNetworking.PartIII gives a brief account of ConfiguringWorkgroupin

WinXP. Part IV revises how to use network application programs in intranet (MS

outlook & Netmeeting). Part V highlights troubleshooting Video Conference problems

and how to record VC sessions. Part VI introduces a new Video Conferencing

technology using HD4000 camera. The last part, part VII discusses about

troubleshooting methods in Windows XP problems.

In preparing this manual, many ideas have been taken from various books on the

subject, and OICTDA express its sense of gratitude to all these writers. The

reader/user of this manual can give his/her comments on the following e-mail

addresses.

[email protected]@oromia.gov.local

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3. The Scanner and Camera Wizard appears. Click Next.

4. In the Choose Scanning Preferences page, click the Picture type option that

best matches the paper you are scanning, and then click Next.

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5. In the Picture Name and Destination page, type a name for your image, selectJPG as the file format, and select the folder where you would like the scannedimage to be saved. Click Next.

6. Windows XP scans your document. On the Other Options page, click Nothing.Then, click Next.

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7. On the Completing the Scanner and Camera Wizard page, click the link shown tosee the preview .click Back to return to the Choose Scanning Preferences page, adjust your

settings, and try your scan again. Click Finish to close the wizard.

Note: you can send the scanned document in e-mail or fax it to others.

1.2. How to fax

You can send and receive faxes using a computer's fax/modem. If the document you want to

fax is on paper,

scan it first, and then

Send the scanned image.

Note: When you receive a fax, your computer saves it as an image file which you cansave or print.

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To prepare a computer to send and receive faxes,

First connect computer's modem to phone line using a standard phone cable.

Then Prepare the computer.

To prepare the Computer:

Install the fax component.

Configure the fax service.

After the computer is prepared, you can:

Send a fax.

Automatically receive a fax.

Manually receive a fax.

1.2.1 Install the fax component

The fax component adds software and enables the computer's fax/modem.

To install the fax component

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1.Log on as your account (a computer administrator).

2. Click Start, and then click Control Panel.

3. In Control Panel, click Add or Remove Programs.

4.Click Add/Remove Windows Components to start the Windows Components Wizard.

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5. In the Components list, select the Fax Services check box, and then click next. (Ifthe Fax Services check box is already selected, click Cancel).

6.Setup installs the fax component. (If you are prompted, insert the Microsoft

Windows XP CD), and then click OK.

6. Click Finish, and then click Close.

To configure the fax service in Windows XP

1. Click Start, click All Programs, click Accessories, click Communications,

click Fax, and then click Fax Console.

2. The Fax Configuration Wizard starts. Click Next.

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2. On the Sender Information page, type the information that you want to appearon your fax cover page.(You do not have to complete every box). Then, clickNext.

3. The Fax Configuration Wizard displays the Select Device for Sending orReceiving Faxes page.

If you want to be able to receive incoming faxes, select the Enable Receive check box.

If the phone line you connected to your computer is for faxes only, clickautomatically answer after.

If you want to manually answer incoming faxes, click Manual answer. Then, clickNext.

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5. On the Transmitting Subscriber Identification (TSID) page, type the information

that you want to use in the TSID box. (This consists of a fax number and either a businessname or your name). Click Next.

7. On the Called Subscriber Identification (CSID) page, type your information inthe CSID box. (The CSID that you type displays on the fax machine from wherethe fax originates). This number helps you confirm that you are sending the faxto the correct recipient.(Note: The CSID is typically the same as the TSID). ClickNext.

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8. On the Routing Options page, choose whether to automatically print a fax.(Note: If you do not automatically print incoming faxes, they will be available inthe Fax Console).

Select the Print it on check box if you want each of the faxes that you receiveto be automatically printed. Then, click Next.

8. On the Completing the Fax Configuration Wizard page, click Finish.

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9. The Fax Configuration Wizard closes, and a Windows Security Alert opens.

If prompted, click Unblock.

Note: Your computer is now ready to send and, optionally, receive faxes.

You can use the Fax Console to browse incoming or outgoing faxes, or to manually

receive a fax.

1.2.2 Send a fax

To send a fax

1.Open the document, Web page, or e-mail message you want to fax.

2.On the File menu, click Print.

3.On the Print dialog box, under Select Printer, click Fax. Then, click Print.

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4. On theWelcome to the Send Fax Wizard page, click Next.

4. On the Recipient Information page, type the recipient name in the To box.

Type the recipient fax number in the Fax number box.

If you want to send the fax to more than one recipient, type the recipientinformation in the appropriate boxes, and then click Add.

The recipient appears in the list, and the boxes are cleared so that you can enteradditional recipient information. When you have finished adding recipients,click Next.

6. check the Select a cover page template with the following information check box. Clickthe template that you want in the Cover page template list. Complete the Subject line boxand the Note box. Then, click Next.

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7. On the Schedule page, click Next.

8. On the Completingthe Send Fax Wizard page, click Finish.

Note:The computer automatically connects with the remote fax machine and sends the faxwith a cover sheet. If the original document is on paper, scan it first, and then fax the scanned image.

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1.2.3 Automatically receive a fax

If the fax service is configured to automatically receive faxes, the fax/modem will answerthe fax line and store the incoming fax image in the Fax Console.

To view faxes you have received

1. Click Start, click All Programs, click Accessories, click Communications, click Fax,and then click Fax Console.

2. In the Fax Console, click Inbox. Received faxes are displayed in the right pane

1.2.4 Manually receive a fax

If the fax service is configured to receive faxes manually, the received fax image is thenstored in the Fax Console.

To manually receive a fax

1. Click Start, click All Programs, click Accessories, click Communications, click Fax,and then click Fax Console.

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2. Click File, and then click Receive a fax now.

Note: The Fax Monitor appears and waits for the incoming fax. When the phone rings, theFax Monitor will automatically answer, connect with the remote fax machine, and receivethe fax.

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Part II: Basics of Computer Networking

AComputernetwork is a collection of computers and other devices that communicate to

share resources (Data, Hardware & Software).

Benefits of Computer NetworkingA network increase efficiency and reduces cost. The following are benefits of computer

network.

Sharing Information /Data

Data sharing enables different users to work on a certain file concurrently.

Examples of Data Sharing:

Database in a networked banking system. Different bank branches can have

access to the central account database.

E-mail

Intranet..centrally stored hypertext documents can be accessed over the

network within the intranet.

Sharing Programs/Software

Application softwares that are installed centrally can be managed and upgraded

centrally.Users in different locations can the software from the network.

Example: Financial System Software.

Advantages:

Less Disk storage

Reduce maintenance & licensing costs

If you find that you have the same document stored on several computers and cant keep

track of which computer has the latest copy, you need a LAN.

Sharing Hardware (Peripherals)

Expensive hardware resources among several computers can be shared over a network.Example: - Printer

- Central Disk Storage guarantees data recovery in case of system failure.

Centralizing Administration & Support

Central administration includes:

Managing users and security

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Making resources available

Maintain applications & data

Installing & upgrading application & operating system software.

Network Topologies

ANetworktopology is the arrangement of computers, cables and other components on a

network. Topology is both physical & logical.

Physical topology describes how the physical components on a network are

connected.

Logicaltopology describes the way network data flows through the physical

components.

The most common type of standard physical topologies are:

Bus

Computers are connected to a common shared cable.

Advantages of a Linear Bus Topology

Easy to connect a computer or peripheral to a linear bus.

Requires less cable length than a star topology.

Disadvantages of a Linear Bus Topology

Entire network shuts down if there is a break in the main cable.

Terminators are required at both ends of the backbone cable.

Difficult to identify the problem if the entire network shuts down.

Not meant to be used as a stand-alone solution in a large building.

Star/Hub

Computers are connected to a central hub or switch.

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Advantages of a Star Topology

Easy to install and wire.

No disruptions to the network then connecting or removing devices.

Easy to detect faults and to remove parts.

Disadvantages of a Star Topology

Requires more cable length than a linear topology.

If the hub or concentrator fails, nodes attached are disabled.

More expensive than linear bus topologies because of the cost of the concentrators.

Ring

Computers are connected on a single circle of cable.

Advantage: Equal access for all computers, performance is uniform despite many

users, no reliance on central hub.

Disadvantage: Failure of one computer affects the rest of the network because each

computer acts as a repeater, problems are difficult to identify.

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Mesh

Each computer is connected to every other computer by a separate cable.

Advantage: Backup capability by providing multiple paths through the network.

Disadvantage: Expensive to install because it uses a lot of cabling

Network Nodes Relationship

Based on how computers in a network are configured and how they access information,

networks are classified in to two types.

Peer-to-Peer Network

Client-Server

Peer-to-Peer

All connected systems (Computers & Printers) can communicate directly

with each other without relying on intermediary server.

Implementation of the network is relatively simple, cheap and can

connect up to 10 computers.

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Disadvantage: Lacks centralized management of users, files & security

features, and tends to slow down as the number of connected computers

increase.

Client-Server

Consists of client computers (workstations) that require a network service

and servers that provide the network serves.

Clients (Workstations) are computers that require network services from

a server.

Servers are powerful computers both in processing power & and in

their storage capacity. Servers provide network services

Client/server network requires operating systems that allow the network to

centralize functions and applications in one or more dedicated file servers.

Example of Operating System isWin Server 2003.

Client/server network

Advantages of a client/server network:

Centralized - Resources and data security are controlled through the server.

Scalability - Any or all elements can be replaced individually as needs increase.

Flexibility - New technology can be easily integrated into system.

Interoperability - All components (client/NOS/server) work together.

Accessibility - Server can be accessed remotely and across multiple platforms.

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Disadvantages of a client/server network:

Expense - Requires more budget than peer-peer network.

Maintenance - Large networks will require more professionals to ensure efficient operation.

Dependence - When server goes down, operations will cease across the network.

Note: Based on the need of an organization different servers can be configured:

File Servers

Servers that provide centralized data storage which will be shared among the LAN users.

Database Server

Servers that centrally store database and provide data to client application in the LAN.

Web Server

Servers that store web pages that will be viewed using browsers in the network.

E-Mail Server (Exchange Server)

Servers that are used to manage and control email communications across the network.

TIP: The type of network we choose to implement in an organization depends on the following

factors:

Size of the organization

Level of security required

Type of business

Level of administrative support available

Needs of the network users

Amount of NW traffic

NW budget

Comparison of Network types

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Network Categories

There are three distinct categories of a Network. These are:

Local Area Network (LAN)

LANs are used to interconnect devices (Nodes) that are in relatively close proximity

through the access devices (NICs).

Example: A Network in the same Building

Metropolitan Area Network (MAN)

MANs are used to interconnect devices (Nodes) that are in metropolitan (across a city).

MAN is closely related to WAN than LAN but it is a combination of different LANs.

Wide Area Network (WAN)

WANs are used to interconnect LANs across geographic distances through access

devices (Routers).

Example: WoredaNet System in Oromia, Internet

Network Connectivity Devices

The following are network connectivity devices:

Hub..Ethernet hubs are multi-port repeaters for UTP cable. Hubs differ in size

from 4 ports up to 24 ports or more, specific to the network type.

Switches .. Are active hubs act as repeaters and regenerate the data signal to allports. They can filter traffic between ports by using MAC address of computers.

Repeatersattach two different segments (networks) and filter data to be passed

between these two networks.

Peer-Peer NW(Workgroup) Client-Server (Domain)

Size Up to 10 computers Limited by the server or NOS license

Cost Relatively cheap More Expensive

Operating

System

Built into many OS (no additional

software is required)

Requires NOS (Win Server 2003 or above)

Security Can be established by user of each

computer

Consistent resource & user security can be

established by NW Administrator

Administration Each user is responsible for his/her

administration

Requires at least one NW administrator

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Bridgesare two-port boxes that connect two segements. As a signal comes in one

port,it is regenerated and sent out through the other port.

Routersare used to connect WAN with many segments. They can filter traffic

based on MAC address or logical address (IP address) and make intelligent decisions

on the path of the data.

Part III: Configuring Workgroup in Windows XP

In an organization with LAN that consists of small number of nodes (Computers,printers)

the following Network components are needed before implementing the network.

Standalonecomputera computer that is not connected in a Network

NICNetwork Interface Card on each PC

Fax/Modem card on a PC

UTP cable and RJ 45.

Dialup-line or leased line account from ETC

HUB or Switch

Procedures:

1. Crimp a UTP cable in a preferred length using a crimping tool

2. Arrange the colors of wires according to the connection

Example: i. Straightthrough connection between different devices requires the following

color arrangement.

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Straight Cable (PC to HUB/SWITCH)

ii. Cross-Over connection between identical devices requires the following color

arrangement.

OR

PC to PCor HUB to HUB

3. Connect RJ 45 to both ends of crimped UTP cable

4. Make sure the wires are inserted into RJ 45 & arranged correctly according to

the colors by pushing it gently.

5. Put the RJ 45 into the crimper and press down hard to stick the connector.

One endRJ45

Other endRJ45

1 (White Orange) 3(White Green)

2 (Orange) 6(Green)

3(White Green) 1(White Orange)

4 (Blue) 4 (Blue)

5 (White Blue) 5 (White Blue)

6(Green) 2(Orange)

7 (White Brown) 7(White Brown)

8 (Brown) 8 (Brown)

One endRJ45

Other endRJ45

1 (White Green) 3(White Orange)

2 (Green) 6(Orange)

3(White Orange) 1(White Green)

4 (Blue) 4 (Blue)

5 (White Blue) 5 (White Blue)

6(Orange) 2(Green)

7 (White Brown) 7 (White Brown)

8 (Brown) 8 (Brown)

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6. Connect all computers to HUB using these crimped UTP cables.

7. Test whether the connectivity works.(Note: If the pin arrangement is correct and

crimped accordingly, both ends give green light)

3.1 Computer Name, Description, and Workgroup

Computers connected to the same Ethernet hub or in the same network can be configured

into the same workgroup for easier access through My Network Places. This can be done by

assigning a name or description to a computer to identify the computer when browsing

around through all the computers in the LAN to get shared resources. Therefore, we can

change any computers name, description, or workgroup membership at any time to share

or get shared resources in the Network.

Steps:

1. Go to the computer whose name, description, or workgroup membership you want to change.

2. Rt_Click MY Computer icon on the desktop Click Properties

3. Click the ComputerName tab

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4. To change the computers description, just type in a new description in the text box provided.(Eg.

Data Center Computer)

5. To change the computers name or workgroup membership, click the Change button.Type a

ComputerName in the box that appears.(eg. Accountant or Secretary or Purchaseretc). Type

workgroup namein the box that appears (eg. DataCenter)..

6. Close both open dialog boxes. If prompted to restart your computer, click YES !.

Note: To make the computer a member of a domain can be done in a client-server network connection. A

domain is a group of computers that can be managed centrally from a Windows Server edition domain

controller. When you go to another computer in the LAN and open My Network Places, you might not

see the results of your changes.

To see workgroup computers in the network do the same procedure for all computers!

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3.2 Browsing Workgroup Computers

After we have set up our LAN, our initial access to other computers in the LAN is available

through My Network Places. There are three ways :

Open My Computer or My Documents and choose My Network Places from the list of Other

Places.

Or, click the Start button and choose MyNetworkPlaces.

Double-click MyNetworkplaces icon on the desktop

Click on ViewWorkgroupComputers to see the workgroup computers.

Tip: If MyNetworkPlaces is not available on the Start menu or on the desktop, right-click on the

desktop (blank area) and choose Properties Click Desktop tabclick the Customize Desktop

button, and then choose MyNetworkPlaces under General tab.

Note: Computers in the same workgroup & Shared Documents folder on them will appear. If you

dont see workgroup computers and shared folders for all the computers in your LAN, check the

configuration again.

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To access the content of shared folders:

Double-click a Computername and double-click the shared folder icon

move and copy files from one computer to the next just by dragging icons into, and out of, that

Explorer window

Use the same techniques you use to move and copy files among folders on a single computer.

3.3 Sharing Resources in a Workgroup

A workgroup is just all the computers in the LAN that share the same workgroup name. We

can share and access resources among these workgroups.

Resources in a network can be: Hardware (Printer, Hard drive...)

Data (shared files)

Application programs (Antivirus)

3.3.1 Sharing Files and Folders

Data (files) on computers in the same workgroup can be shared and accessed depending on

the users permissions to these files.

Steps:

Create a folder on one of the computers in the same workgroup.(e.g. Antivirus)

Put Antivirus setup files in the folder.

Rt-Click on Antivirus folderchoose sharing& securityclick sharing tabchoose

sharethisfolderonthenetwork optiongive share name(you can give the folder name as

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share name)check allownetworkuserstochangemyfiles option if you want to give that

right to network users.

Click Apply and OK

Everyone on the network can access the folder and run the Antivirus program on each

computer in workgroup.

3.3.2 Sharing a Printer

To share a printer,

First connect the printer to one of the computers in the workgroup.

Install the printer driver on that computer using the printers installation CD by following the

onscreen instructions.

If the printer is installed, click start buttonclick printers & FaxesRt-click on

installed printer iconchoose Propertiesclick sharing tabchoose share this

printer and give sharename

Click Apply & OK

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To access shared printer on the network,

First install the sharedprinter on all of the computers in the workgroup.

To install, click start buttonclick printers & Faxesclick on Add printer on the

printer tasks paneclick Nextchoose ANetwork printer option

Click Next and choose Browse or connecttothisprinter to browse for a printer..

and type \\computernmae\printer shared name and click Next

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http://computernmae/printer%20shared%20namehttp://computernmae/printer%20shared%20namehttp://computernmae/printer%20shared%20namehttp://computernmae/printer%20shared%20namehttp://computernmae/printer%20shared%20namehttp://computernmae/printer%20shared%20namehttp://computernmae/printer%20shared%20namehttp://computernmae/printer%20shared%20namehttp://computernmae/printer%20shared%20namehttp://computernmae/printer%20shared%20namehttp://computernmae/printer%20shared%20namehttp://computernmae/printer%20shared%20namehttp://computernmae/printer%20shared%20name


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The shared printer name appears if there is no connection or configuration error.

Click Apply & OK to complete the wizard.

Tip:To print a document from a computer in the work group, do the same procedure to install the

shared Printer, then open your documentclick file menuchoose print select the shared printer name in the dialog boxclick print

3.3.3 Sharing an Internet Connection (Dialup Connection)

If we have a dialup internet connection on one computer, we can share the connection to other

computers in the same workgroup using network Setup Wizard in Windows xp.However, there are

some limitations. Not all ISPs (Internet Service Providers) give Internet Connection Sharing (ICS)

for the reason that they would prefer to give a separate account for each computer, for more income.

It is technically possible to share dialup internet connection within a workgroup using Windows XP.

Materials required:

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Dialup internet account

Computer connected to the internet via Modem.

HUB & splitter

UTP cable & RJ 45

Computers in the LAN with the same workgroup name

Tip: A computer with internet connection act as the ICS server(ICS host), whereas all the other

computers in the LAN, which dont have their own modems but can get an internet access are

called ICS clients.

How to configure the Internet Connection in a Workgroup:

1. Turn on all the computers in the LAN.

2. Connect ICS host to the Internet by logging on to your ISP normally.

3. Go to any computer in the LAN.

4. Click the Start button, and choose AllPrograms Accessories Communications Network

SetupWizard.

5. Follow the instructions on each wizard page, followed by a click of the Next button.

Note: Windows can usually detect your Internet connection.

Make sure you read the options carefully and choose the right one; otherwise, the Internet

Connection Sharing wont work properly!

6. Follow the instructions presented by each wizard page, and click Next , and then click the

Finish button on the last wizard page.

7. Repeat Steps 36 on each computer in the LAN.

3.4 Extending LAN in the WoredaNet System

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The above diagram can be described as follows:

VSATDW7700

DW7700 (LAN1 port)Router (10BT Ethernet port)

DW7700 (LAN2 port

)

DW6040 (for Regular phone

) Router (10/100 Ethernet port) )Switch ( port 1)

Switch ( port 11/12)Falcon IP

Switch (port 2-Port 20) PC (Computers)at least 18 computers can be Networked.

Switch ( port 21-24) IP Phones

Case1: If Router & Switch are Functional

IP Configuration for the Internet

Steps:

Connect PC to Switch port.

Rt.Click My NW Places Click Properties Rt.Click Local Area

Connection Click Properties Click TCP/IP Click Properties tab

Select Use the following IP Address option

Eg. IP Address:10.81.129.65

Sub Net Mask:255.255.255.128

Default G.Way:10.81.129.1

DNS Server:172.30.20.32

Alternate DNS Server:213.55.64.36

OR Tele & NDC

DNS Server:172.30.20.32

Alternate DNS Server:213.55.64.38

TIP: You can connect more computers on switch ports (port

2,3,4,5,6,7,8,9,10,13,14,15,16,17,18,19,20) where as ports 11,12 are reserved for Falcon IP and ports

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21-24 are reserved for IP phones. If you give ip address 10.81.129.65 for the first computer, then

the rest of the computers ip addresses will be 10.81.129.66, 10.81.129.67etc but the last digits

127,129,130 are reserved.

After completing the configuration, D. Click Internet Explorer on all

connected computers, and give search engines such as WWW.google.com or

WWW.yahoo.com to get the internet access.

TIP: If You want to extend LAN within the sector offices, connect Hubs (8 ports or 24 ports) on

on one of switch ports (port 2,3,4,5,6,7,8,9,10,13,14,15,16,17,18,19,20) where as ports 11,12 are

reserved for Falcon IP and ports 21-24 are reserved for IP phones, then connect the computers to

the Hubs and give ip addresses thatare not used by another computer in the network.

IP Configuration for Video Conference

Steps:

Connect Falcon IP to Switch port 11 or 12.

Press Menu on the Remote Control

Select Network

Select LAN

use Direction key to edit the ip Address.

Eg. IP Address: 10.81.129.33

Sub Net Mask: 255.255.255.128

DNS Server: 172.30.20.32

Domain:OROMIA.GOV.LOCAL


Press OK, the Falcon IP will reboot in few seconds.

Case 2 : If Router & Switch are Not Functional

IP Configuration forthe Internet

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Steps:

Connect PC to DW7700 (LAN 1 port).

Rt.Click My NW Places Click Properties Rt.Click Local Area

Connection

Click Properties

Click TCP/IP

Click Properties tabSelect Use the following IP Address option

Eg. IP Address:10.81.128.5

Sub Net Mask:255.255.255.248


DNS Server: 172.30.20.32

Alternate DNS Server: 213.55.64.36

OR

Tele & NDC

DNS Server:172.30.20.32

Alternate DNS Server: 213.55.64.38

Click OkClick CloseD.Click Internet Explorer

IP Configuration for Video Conference

Steps:

Connect Falcon IP to DW7700 (LAN 1 port).

Press Menu on the Remote Control Select Network Select LAN

use Direction key to edit the ip Address.

Eg. IP Address:10.81.128.5 ..the 3rd octet decrease by 1 & 4th octect will be 4 or 5.

Sub Net Mask: 255.255.255.248

DNS Server: 172.30.20.32

Domain:OROMIA.GOV.LOCAL


Press OK ,the Falcon will reboot in few seconds.

Part IV: Configuring MS Outlook 2003 and Net meeting

4.1 Configuring Outlook Express

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If there is no Internet Connection, we can use Outlook Express or MS Outlook 2003 to

exchange messages and sharing data with other woredas having woredanet infrastructure,

Zones & Regional Data Center through Oromia server (10.124.1.18).

Steps: First check the connection between Oromia server & Your PC.

Click startClick RUN type cmd OK

C:\Docu & settings\user>ping 10.124.1.18 press Enter

If Reply from 10.124.1.18.

Reply from 10.124.1.18.

Reply from 10.124.1.18. appears, the the connection is normal.

Therefore, we can open Outlook Express and create e-mail address of woreda

government offices.

To Open Outlook Express

Click StarAll programsClick Outlook Express

Eg. i.To create e-mail address of Meta Woreda Capacity Building Office

Click Tools Click accounts Click Add Click Mail Type

Display nameMeettaa Idandeettii Click Nexttype e-mail address

[email protected] nextincoming mail server:10.124.1.18

outgoing mail server:10.124.1.18Next

account name:owermta

Password:Or0m1y@

Click NextFinishClose

ii.To create e-mail address of Meta Woreda Health Office

Click Tools Click accounts Click Add Click Mail Type Display

nameMeettaa Eegumsa Fayyaa Click Nexttype e-mail address owermta-

[email protected] next incoming mail server:10.124.1.18outgoing

mail server:10.124.1.18Nextaccount name:owermta

Password: Or0m1y@

Click NextFinishClose

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iii.To create & send messages to other woredas.

Open Outlook Express

Click Star

All programs

Click Outlook Express

Give user name & Password.eg.User name :owermta password:Or0m1y@

Click create mail button,type the address of woredas to whom you want to

send a message.

Eg. From:[email protected]

To:[email protected]

Cc:[email protected],[email protected],owerhrm@oromia.

Subject:Gabaasa

iv.To attach a file or document to your message.

Click insertFile attachmentLocate where your file is foundselect the

fileClick attachclick send button

4.2 MS Outlook 2003 Configuration

Open Microsoft Outlook 2003.

A wizard launches with a message "Outlook 2003 Startup". Click Next.

When asked to configure an E-mail account, select Yes. Click Next.

Select Microsoft Exchange Server. Click Next.

In the Microsoft Exchange Server address, enter 10.124.1.18.

The Use Cached Exchange Mode box should be checked.

In the User Name box, enter your UserID :ozonhe (oromia, zone Hararge East)

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Click the Check Name button.

Note: your UserId should become your name (underlined) and

"[email protected]" will appear in the Microsoft Exchange Server.

Click the More Settings button.

Click the Advanced tab.

Click Offline Folder File Settings. Click Browse.

Note: If the Browse button is grayed out, click Cancel, then uncheck UseCachedExchangeMode.

Click OfflineFolder File Settings. Click DisableOffline Use. Click Yes. Make sure to turn Cached

Mode back on.

4.2.1 Set Junk E-Mail Settings

Outlook 2003 includes improved Junk E-mail filters. You may wish to adjust these settings

to automatically filter junk e-mail to the junk mail folder.

Go to Tools Options Preferences Tab Click the Junk E-Mail button

Select the level of junk e-mail protection you want on your account.

For Certain other versions of Outlook applications the setting might differ as follows

To set junk email:

Go to ToolsOrganizeJunk EmailAuto move->To Junk Mail.

Note: ICT recommends that you select High.

You have the option to "Permanently delete suspected junk e-mail ....: as well. This is an

extreme step. You may miss a valid email if it is placed here. But this is an option that you

can choose.

Note: If Outlook has been updated to Office2003, you will see an option for "Don't turn on

links in messages ...." This choice should be checked.

Click OK Click OK.

4.2.2 Check Startup Connection Settings

Open MicrosoftOutlook2003

Go to Tools Email Accounts.

Select "View or change existing e-mail accounts", Click Next

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Be sure MicrosoftExchangeServer is highlighted and click the Change button.

Click the "MoreSettings" button in the lower right corner.

On the General Tab, change the radio button from "Manuallycontrolconnection

state" to "Automaticallydetectconnectionstate". Click OKClick NextClick FinishClose Outlook.

Note: For our case we must select Connect Using Local Area Network.

NOTE: If you have never opened or accessed Microsoft Outlook on this particular computer, these

steps may differ a bit. Begin this process instead by opening Microsoft Outlook. The first time that

Outlook is accessed on a specific computer, the Outlook Startup Wizard will begin the setup process

for you. Though the following steps are not specific to the wizard, the information provided will

assist you in completing the wizard and configuring Outlook 2003.

4.2.3 Creating a New Outlook 2003 Profile

In Outlook 2003, setting multiple profiles lets you to switch between "profiles", which allows

you to completely isolate email accounts, (isolating business email accounts and personal

email accounts, etc). Each profile maintains its own set of preferences and customization,

independent from other profiles.

Note: "Profiles" in Outlook 2003 are conceptually the same as "Identities" in Outlook

Express.

To create Profiles:

Click the Start menu, and click ControlPanel (or point to Settings, and click ControlPanel).

In the Control Panel, double-click Mail.

NOTE: Depending on your Windows XP service pack and updates level, when using

Category View, you may instead need to click Other Control Panel Options in the

left-hand pane, and then click Mail.

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In the Mail Setup - Outlook window, click Show Profiles.

In the Mail window, click Add.

In the New Profile window, in the Profile Name box, enter a name for this profile,

and click OK.

Note:If the first profile for owerwaliso account is Woreda,then for ozonshsw account use a

profile name Zone.

In the E-mail Accounts wizard, select Add a new e-mail account, and click Next.

In the Server Type window, select Microsoft Exchange Server, and click Next.

In the Exchange Server Settings window:

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In the Microsoft Exchange Server box, type oromia.gov.local, and select the Use

Cached Exchange Mode check box.

In the User Name box, enter your OROMIA.GOV.LOCAL domain username

eg.ozonshsw (oromia,zone Shoa South west)

Click on check Name button

When outlook prompts you for password, give Or0m1y@

Click More Settings.

NOTE: At this point, the application will attempt to resolve your username on the

Exchange server.

4.2.4 Starting Outlook 2003 with Multiple Profiles

Ifyouset a givenprofile to Alwaysusethisprofile option, thatprofilebecomes default

profiletoloadautomatically. Butyoucan chooseProfilesfromthedialogboxeach time

yourunOutlook2003ifyouchoosetheoption prompt for a profile to be used. Therefore,

you can switch between different profiles.

To make a profile a default:

From the existing profiles under the Profile Name in the drop-down menu choose

a profile to make a defaultclick the Options buttoncheck the Set as default

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profile checkbox.

To create new profiles, click the new button and type a name for the profile.

To delete a profile, choose the profile and clickremovebutton.

4.3 Using Netmeeting

Netmeetinga network application used for live communication between two or more

remote computers.To use a Netmeeting every remote computer have to be ON and

open a Netmeeting at the same time.

To open a Netmeeting,

Click startRuntype conf click OK

When the window opens,type the ip address of the remote computer.eg.10.81.129.65

and Click place call button.

After the remote PC accepts a call,you can send a message using chat To initiate chat,click chatbutton on the bottom of Netmeeting window.

Type your message and click send messagebutton on chat window.

To transfer files,click Transfer Files button on the bottom of Netmeeting window.

Click File menu on the Transfer filewindow,Click Add FilesLocate where your

file is foundselect the file & click Addbutton on the dialg boxclick Send

Allbutton on File transferwindow.

To open a file transferred for you from remote computer,Click Tranfer Files button

Click View Received Files folder on Transfer Fileswindowselect the fileRt.Click

on the selected filecopylocate where to paste on your PCRt.Click & Click Paste.

4.3.1 How to Get Shared Folders From Oromia Server (10.124.1.18)

Click startRuntype Click OK

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User name:

Password:

TIP: If you are not successful with the above steps, you can use the following option:

D_Click My computertype on the address bargive

User name: Password:

Rt. Click on shared folderClick CopyLocate on your PC where to Paste the

fileRt.ClickPaste

Part V: VC Troubleshooting & Recording VC Session

5.1 VC Troubleshooting

Falcon IP Camera Problems

Problem 1. Video cant be displayed on the plasma screen or any attached display device.

Solution:

This problem usually occurs when people are trying to change the configuration via the

remote control of the camera. The camera normally comes with the configuration that sets

the use of a single display device or a monitor in particular. However, under the conditions

where the use of more than one display becomes mandatory option is presented for the

operator to play around. But incase of incidents that would cause the problem to happen,

follow the steps hereunder to recover the system to the normal working state.

Unplug the AV cables from the TV ports of the rear of the Falcon

Plug it into the recording ports keeping the order of colors.

Use the remote control of the camera to get into configuration, go to Menu-

Options Security (via yellow Soft key) deselect the dual monitor check box.

Reverse the steps 1 and 2 i.e. re-plug the cables into the TV ports of the camera.

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Problem 2. Falcon IP does not sense remote control.

Solution

Due to some damage occurred to the remote camera or hardware part of the camera unit. OR

It may be the fault of remote control, if it is the case, you would likely need to replace the camera

remote control.

Else, the camera unit needs to undergo critical maintenance service or it has to be replaced by

functional camera.

Problem 3. No Menu Appears (Guide screen or menu and phone book do not appear)

Solution

This problem may occur due to Video setting on the camera. If dual monitor mode is selected

under video submenu it will probably occur. Unplug AV cable from Video-In connector and plug it into VCRvideo-out on the camera. If

the menu now appears, press menuchoose VideoDeselect Dual Monitor mode.

Problem 4. No Audio (You cant hear the remote party and they cant hear you)

Solution

Verify that microphone & TV speakers areconnected properly on both parties.

Verify that the volume level of Falcon IP & TV on both parties set to audible level.

Verify that the correct Audio input device and mixing mode are selected. Press menuchooseAudio (make sure that table top mic or line level selected depending on the current audio input)

Problem 5. No Video (You cant see video from an optional camera or VCR)

Solution

Verify that the cables from the Video Source areconnected properly on the camera.

Verify that the correct video source is selected. Press CAMuse left or right arrow key toswitch between local video sources.

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Problem 6. Outgoing Call Fails

Solution:

This problem may occur due to physical connectivity problem or IP Address Configuration

problem or LAN setting problem. Therefore, follow the following steps:.

Verify that LAN network is selected over the ISDN from OptionsSecurity submenu.

Choose None (for point-point VC session) over GK and MXM from NetworkH323

submenu unless otherwise told to change to MXM from the regional or national data Center

staffs.

Verify that the remote party is registered or turned ON.

Note: An Example of Correct IP Address Configuration is the following:

IP Address: 10.81.129.33

Subnet Mask: 255.255.255.128

DNS Server: 172.30.20.32

Domain: OROMIA.GOV.LOCAL

Default Gate Way: 10.81.129.1

Problem 7. Cannot take Gatekeeper Calls

Solution:

This problem may occur due to H323 setting(MXM not chosen) problem or user number

problem.

Press status to check whether the Gatekeeper is registered. If Not registered, you cannot

communicate .Ask your user number from regional or national Data center staff.

5.2 Recording VC Session

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We can record Video Conferencing session to play back for some parties disconnected due

to technical problems during the multipoint VC session.

To Record:

Materials Required;

Falcon IP

VCR withAV cable and other accessories

VHS (premium) cassette

Steps:

Connect VCR (from Video-in port) to FalconIP (to Video-out port) using AV cable keeping

the color order of the cables.

Insert blank VHS cassette into VCR

Change the setting on the Falcon IP. Press Menuchoose Audiounder VCR Audio Mix

select VCRRecord

press ok. When VC session begins, press Record button on the VCR.

To Play Back:

Materials Required;

Falcon IP

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VCR withAV cable and other accessories

Recorded VC session on VHS cassette

Steps:

Connect VCR (from Video-Out port) to FalconIP (to Video-In port) using AV cable keepingthe color order of the cables.

Insert VHS cassette with recorded VC session into VCR

Change the setting on the Falcon IP. Press Menuchoose Audiounder VCR Audio Mixselect VCRPlay backpress ok.

To begin the recorded VC session, rewind the Record by pressing rewind button on the

VCR.

When the rewinding completes, press Play button on the VCR.

Part VI: Basics of HD4000 Camera

HD4000 Briefing

Is a VCON product ,of High Definition Series!

Industry leading video quality

Variety of form factors: settop, open multimedia platform and integrators codec

Includes advanced features

Part of VCONs integrated, rich-media conferencing solution

o Added functionality when combined with VCON MXM and VCB

o Text messaging and web-sharing added when combined with VCON IPNexus

o Management, firewall traversal, encryption

Supports Multimedia Conferencing Solution

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HD4000

High-performance and versatile multimedia conferencing system

IP data rates up to 4Mbps

CD quality audio with 20KHz, ultra-wideband audio

Multiple data sharing methods

HD DualStreamTM with H.239 support (simultaneous video+data)

H.235 Encryption to secure conferencing

Native 16:9 display support

Embedded web server for centralized management and administration

It is a Next-Generation Video Quality

Supports IP data rates up to 4Mbps

Has H.264 video codec supporting up to 4Mbps

Has Digital Video Interface (DVI) output to plasma/LCD display

Direct digital connection between the video output card and the digital display

Interlaced CIF video with 60 fields per second

HD4000 Tabletop Pod

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HD4000 Multiple Data Sharing Methods

Internal data sharing:

o use the internal PC to share many types of files/documents

o Pictures/graphics files: .BMP, .GIF, .JPG, .JPE, .PNG, .TIF

o Documents: Powerpoint, Word, Excel, .PDF, .TXT, .WRI, .MDB, .MDW, .RTF, .XLT,

o Other file types: Visual Studio files, Microsoft Project files, .HTM, .HTML, .CHM, .LDF,

.PCX, .RSB, .TGA

USB storage key:

o Share presentations located on a USB storage key using the USB cable provided with

the HD5000

Audio / video clip playback:

o Play audio files (MP3) or movie files (AVI, MPEG, WMV, WMF) located on the

PC/network during a live videoconference.

Laptop plug-in:

o connect a laptop to the tabletop pod. User operation is as easy as using a VGA

projector. Also useit outside of a videoconference.

XGA Resolution

HD DualStreamTM

VCONs HD DualStreamTM includes:

o H.239 support

VGA In(Laptop)

USB (Storage Key, USB

camera, etc)

Mic

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o Simultaneously transmit one video source and one data source

Video Codec : H.264 at CIF resolution

Data: H.263+ at XGA resolution

o Tandberg DuoVideo support

Embedded Web Management

(D.Click Internet ExplorerType Press Enter key)

Advantages of a High-Performance PC-Based Architecture

During a videoconference:

o Share data files and play movies files located on the HD5000 PC or the network

o Access the Internet for information and display it to the remote sites

Outside of a videoconference:

o Use the HD4000 as a full multimedia system with a large display/projector during

meetings or training sessions

o Connect to the corporate network to access documents during a meeting

o Browse the Internet for information (during a meeting)

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o Participate in web-based data conferences (like WebEx)

o Passively participate in a multicast (broadcast viewer)

Advantages & Exclusives

o Supports Video codec H.264 up to 4Mbps & at XGA resolution

o Has DVI (Digital Video Interface) output

o It can play movie files as a video source

o It can mix MP3 audio files into a videoconference

o It can convert unopened documents into a video source

o It has a 1-click speed dialing

o Supports Interactive Multicast

o It supports an integrated broadcast (multicast) viewer

o

It supports USB cameraso HD4000 is PC-based group system

o Has native 16:9 display support (Aspect Ratio)

Added Value from VCON

MXM VCB

Secure Connect (FireWall)

o Video network management & remote device administration

o

Directory serviceso Ad hoc conf. & simplified GW dialing

o Multipoint conferencing (MCU)

o Streaming video

o Web-based scheduling (Conf. Moderator)

o Firewall / NAT traversal

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o Encrypted communications

HD4000 Summary

o High-definition multimedia conferencing system including a built-in multimediaPC

o Industry-leading video quality with H.264 video codec

o CD quality audio with 20KHz, ultra-wideband audio

o H.235 encryption for secure conferencing

o Includes advanced data conferencing capabilities

HD4000 Connection, Configuration & System Settings

HD4000 Connection

o HD4000 is connected to Multimedia PC by the following cables.

Camera master cable from HD4000 to serial port on PC.

S-Video cable from HD4000 to S-Video in port on PC

keyboard Sensor to USB port on PC

Microphone to mic port on PC

o MultimediaPC is connected to PDP by the following cables.

Audio cable from the PC Audio Out port to Audio in on PDP. New PDP

S-Video from the PC Video Out port to Video in A or B on PDP.

Audio cable from the PC Audio Out port to St1 or St 2 Audio in on Mixer.

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Audio Cable from the Left speaker of PDP to Left connector on Mixer and Old PDP

Audio Cable from the Right speaker of PDP to Right connector on Mixer.

VGA cable from the PC Video Out port to PC in port on PDP

HD4000 Configuration & System Settings

HD4000 is pre-configured in the factory to register to MXM or not

To configure HD4000:

o Click on Setting button on HD4000 Screen

o Click on Setting tab on HD4000 Screen

o The following General Setting screens appear

o Also ,the following Call Setting screens appear

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Note: If the remote device is Falcon IP we use Video Format=H.261 and Audio Format=G.728/G.722

o

Note:We can foreword the incoming calls to another participant using the following setting.

o And the following Network Setting screens appear

o

o The following Hardware Setting screens appear

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Note: If we use composite video cable, we have to change video input device

Setting to Composite video

Video Conferencing Calls With HD4000

Point- to Point Calls

1. Click on Dialerchoose Manual or Phone book tocall the Remote Party.

2. choose H.323Bandwidth 384write the IP address or user numberof remote deviceclick Dialer button..

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i. Data Sharingin Point-to-Point Calls

During a call, we can share a document, Internet Explorer or a document from external PC

which is connected through VGA.

To share a Program during a VC session:

o Open the Program

o Click on the Data button on HD4000 screen

o Click on share Window tab on the HD4000 screen

o Choose the program icon e.g Internet Explorer icon.

o Click on button on the screen

To share a Document during a VC session:

o Click on the Data button on HD4000 screen

o Click on Document tab on the HD4000 screen

o Open the document folder

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Note: If you chair the Multicast, you can do the following:

Grant a talk, Grant Floor, Reclaim Floor, Add Participant, Remove Participantetc.

To Add Participants:

o Click Add Participants

o

o

Speed Dial OptionWe can save the call address of the remote party on our system to save our time during a VC session:

To use SpeedDial:

o Click on speeddial option

o Edit all the information using Edit button.

o Click Save button

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Windows stuck at a welcome screen because of the following reasons:

i. Missing Information on Boot Sector because of Viruses.

If the boot sector is affected by viruses, windows try to load but stuck at Welcome

screen.

ii. Product Activation (Windows XP upgrade licenses)

Product activation is protecting intellectual property rights by making it easy forusers to

obey the terms of the EULA (End Users License Agreement) and reducing software

piracy. Microsoft has developed product activation as one solution to reduce the sharing

and installation of software on multiple PCs.

Example:If you install Win XP pro supplied with DELL computer on ACER computer,the

Windows prompts you to activate after a month.

7.2 Blue Screen Errors.

Blue Screen errors sometimes occurs because of the following reasons:

i. Software errors during Windows operation.

Software or device drivers installed in the computer may have errors or problems which

cause a stop error, either constantly or under certain conditions.

ii. Hardware errors during Windows operation.

If a hardware device fail or is removed during the operation of Windows, or if the

hardware does not fully support the operations that XP expects it to support, a hardwarestop error will occur. Outdated BIOS information on some computers might also cause

stop error.

iii. Installation errors.

The Windows XP installation process is the most sensitive time for hardware and disk

errors. If there is a problem with your computer's hardware configuration or the media

(CD) we are using to install XP, a stop error will likely occur.

iv. Startup errors.

Corrupted system files, hardware and driver errors can all cause Windows XP to halt with

a stop message without correctly booting into Windows. An error of this sort will almost

always require troubleshooting before Windows can be loaded correctly.

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v. Intermittent (irregular) errors.

This can be caused by the following cases:

defective system memory,

an overheating processor,

dead or dieing hard drive or

Faulty software and device drivers.

7.3 Basic troubleshooting for Boot Sector Problem

The sign of the problem is, windows try to load but stuck at Welcome screen or

restarts continuously.

The following methods can be useful to solve the problem:

Method 1:Using Safe Mode

Steps:

Restart the computer

When it starts loading BIOS files, press F8 repeatedly until you get Safe Mode

Screen Choose Safe Mode from the options and wait until safe Mode window screen

appears.

perform a virus and spyware scan of your system if recently updated anti-virus

software installed on the PC.

After the virus is deleted, restart the Windows normally.

Note:If you are not successful with above steps,Restore the system using the following

steps:

Steps:



Screen

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Choose Safe Mode from the options and wait until safe Mode window screen

appears.

Click start buttonAll programsAccessariesSystem toolsClick SystemRestorechose Restore point and follow the instructions on the scree.

Note: The above method returns Windows XP to its previous working state.

Method 2:Using Parallel Installation

This method is installing Windows XP to a new folder (parallel installation) to either run

two operating systems, or to access or retrieve data from the previous windows settings on

the Hard Disk.

To install Windows XP to a new folder (also known as a parallel installation), follow these

steps:

1. Insert Windows XP CD (boot disk) in the CD/DVD drive.

2. Press F2 or F12 or F9 depending on the BIOS setting for boot menu of your

PC.

3. When the boot menu appears, choose CD RW/DVD RW using direction keys and

press Enter key.

4. When the "Press any key to boot from CD" message appears on the screen, press any

key to start the computer from the CD.

5. At theWelcome to Setup screen, press ENTER to begin Windows XP Setup.

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6. Read the Microsoft Software License Terms, and then press F8.

7. Select the partition in which you want to install Windows XP (usually C :\), and

then press ENTER.

8. Select the Leave the current file system intact (no changes) option, and then press

ENTER to continue.

9. Press ESC to install to a different folder.

Note: If the Setup program detects another operating system folder, it prompts you to type the name

for the new folder after the backslash (\), for example, \WINDOWS. Give a name like \WINDOWS1

or \WINDOWS2etc

10. Press ENTER to continue.

11. Follow the instructions on the screen to complete Windows XP Setup.

Note: If you have successfully installed Windows XP, you can install application programs such as

MSOffice, AdobeAcrobat etc and take the backup of your original data. After installing application

programs, you can get the backup of your data using the following method.

Click start buttonclick searchclick on All files & folders type *.doc in the

All or part of file name box and choose MyComputer in the Look in box to

backup word documents type *.xls in the All or part of file name box to

backup Excel documents type *.pdfin the All or part of file name box to

backup Adobe Acrobat documentsetc.copy the files to the newly installed

Windows Desktop or My documents or Removable media.

Method 3: Removing the Hard Disk from the system

This method is removing the Hard Disk from the system and installing it on the healthy

computer as a secondary device to take the backup of your data. It is a time killing

method but preferable if you are not successful with method 1 & method 2.

Note:

1. Be careful ESD (Electro Static Discharge) when disassembling the Hard Disk from the

system. You can prevent ESD by touching and sliding your hand on the metal cover of

the system unit in every minute you are working inside part of the computer.

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2. Make sure that the two computers have the same Hard Disk technology. The two Hard

Disk technologies are ATA (Advanced Technology Attachment) and SATA (Super

ATA).ATA used ribbon cable to connect the HD with the motherboard. SATA used USB

cable to connect the HD with the motherboard.

Steps:

1. Turn Off your PC and disassemble the HD.

2. Install it (connect to the motherboard & connect DC power cable ) on the healthy

computer as secondary device.

3. Turn ON the PC

4. D.Click My computer on the desktop

5. D.Click the Installed HD, it may appear as E:/ drive or F:\ drive etc

depending on the existing partitions on the healthy computer.

6. D.Click the Documents & settings D.Click Your user name folderfind

your data in Desktop folder or in My Documents folder etc.

Else

7. use Search method to backup your data from the Installed HD

7.4 Basic troubleshooting for all Blue Screen errors

7.4.1 What is a Blue Screen Error?

The Blue Screen error (Windows stop message) occurs when Windows detects a problem

or error from which it cannot recover. The operating system stop and diagnostic

information is displayed on a blue screen.

All Windows XP stop errors are numbered according to the circumstances that causedthe error, which assists for troubleshooting.

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7.4.2 Reading the Blue Screen Error

Reading a blue screen error can help us to resolve the conflict which is stopping

Windows from operating correctly. A typical Windows XP stop message is divided into

four parts, and display some helpful clues as to what caused its appearance.

Error 1:

the stop error (in hexadecimal format),

the stop error (text-based) "DRIVER_IRQI_NOT_LESS_OR_EQUAL."

Error 2:

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'Recommended user action' on possible troubleshooting steps.

Error 3:

'Driver information' an actual driver file associated with the blue screen will be

listed here.

Error 4:

'debug port and status information' error.

Windows XP will attempt to dump the contents of system memory either to a

file on the hard drive or to one of the COM ports in the case of a stop error.

TO Troubleshoot:

First off, note down all relevant information when you see a blue screen errors across

the screen. This includes:

the error number and text_based name from the stop error

and any file names specified in the 'driver information' section.

TIP: If your PC starts automatically, you cannot read and jot down the errors. Therefore, to stop

your PC from automatically restarting:

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Right click on mycomputer > click Properties > Select the 'Advanced' tab > and under

'startup and recovery' click the 'settings' button > under the 'System Failure, uncheck

'Automaticallyrestart.'

Method 1: Using Safe Mode

Steps:


When it starts loading BIOS files, press F8 repeatedly until you get Safe Mode Screen

Choose Safe Mode from the options and wait until safe Mode window screenappears.

perform a virus and spyware scan of your system if recently updated anti-virus

software installed on the PC.

After the virus is deleted, restart the Windows normally.

Note:If you are not successful with above steps,Restore the system using the following

steps:

Steps:



Screen


appears.

Click start buttonAll programsAccessariesSystem toolsClick SystemRestorechose Restore point and follow the instructions on the screen.

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Note: The above method returns Windows XP to its previous working state.

Method 2: Uninstalling Software or Disabling Drivers

If you are not successful with the above method, recall what you did on the system

before its failure. That means:

Did you install new software or devicedrivers before the problem occurred? If so, you

need to disable them as they are likely the cause. Drivers need to be disabled or rolled

back, and software needs to be uninstalled or be stopped from running

automatically.

Steps:



Screen


appears.

Click start buttonClick Control PanelD.click Add/Remove programsidentify

the software to be removedselect it and click remove button. OR

Rt_Click My Computer Click manage click Device Manager identify the

Driver to be disabledand Rt_click on it and Click Disable.

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The repair install process reinstalls all Windows system files while leaving directories,

settings and user data intact. This should fix any corrupted files that are causing Blue

Screen error and crash issues.

Steps:

1. Insert Windows XP CD (boot disk) in the CD/DVD drive.


PC.

3. When the boot menu appears, choose CD RW/DVD RW using direction keys and

press Enter key.





7. Press Rto begin a repair installation

8. The system will go through the entire XP install process, but will not replace any of

your existing data.

Note: Once the process has completed, your computer will reboot to itsworkingstate.

Method 4: Removing the Hard Disk from the system

This method is removing the Hard Disk from the system and installing it on the healthy

computer as a secondary device to take the backup of your data. It is a time killing

method but preferable if you are not successful with method 1 - method 3.

Steps:

1. Turn Off your PC and disassemble the HD.

2. Install it (connect to the motherboard & connect DC power cable ) on the healthy computer

as secondary device.

3. Turn ON the PC

4. D.Click My computer on the desktop

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5. D.Click the Installed HD, it may appear as E:/ drive or F:\ drive etc

depending on the existing partitions on the healthy computer.

6. D.Click the Documents & settings D.Click Your user name folderfind your

data in Desktop folder or in My Documents folder etc.

Else

7. use Search method to backup your data from the Installed HD

8. After completing the data backup, disassemble the HD and reinstall on the

original PC.

9. Turn ON the original PC and Insert Win XP CD (boot Disk).


PC.11. When the boot menu appears, choose CD RW/DVD RW using direction keys and

press Enter key.





15. Select the partition in which you want to install Windows XP (usually C :\), and then

press ENTER.

16. Press D to delete the existing partition on C:\ and repeat the same step on D:\

17. When the existing partition deleted on both C: \ and D:\ now press C to create a new

partition one by one.

18. Give more amount of GBfor primary partition C:\ (Example: 50000MB=50GB)

and less amount of GB for D:\

19. When windows prompts format the primary partition using NTFSpress Enter.

20. Wait until the window completes the formatting.

21. Windows starts to reboot the system and prompts Press any key to boot from

CD DO NOT PRESS any KEY!

22. Follow the instructions on the screen until the Window completes the Set UP!

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Note: Formatting Hard Disk deletes preinstalled Device Drivers such as:

LAN Driver

Audio Driver

Video Driver

PCI Driver

You can install these drivers from the resource CD (Drivers & Utilities) supplied

when you purchase the computer.

Steps:

Insert the resource CD

If it automatically starts, follow the instructions on the screen to install the

drivers one by one.

Else

Rt.Click My computer

Click Manage

Rt.Click on Device Driverwith? markclick update driver

Choose NO, not at this time

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Choose Install the software automatically (Recommended)

The Window detects the device drivers from the CD and starts to install

Dothe same for the remaining Device Drivers!

TIP: Installing Windows XP to a new Hard Disk

If you purchase a new HD, you can install Win XP using the following Steps:

1. Install the new Hard Disk in your PC as Primary Master (Connect to

motherboard on IDE1 Controller/SATA1 and connect the DC power cable)

2. Repeat steps from 9-22 of the above Method 4.

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7.4.3 Description of Safe Mode options

Safe Mode (SAFEBOOT_OPTION=Minimal):

This option uses a minimal set of device drivers and services to start Windows.

Safe Mode with Networking (SAFEBOOT_OPTION=Network):

This option uses a minimal set of device drivers and services to start Windows together with the

drivers that you must have to load networking.

Safe Mode with Command Prompt (SAFEBOOT_OPTION=Minimal(AlternateShell)):

This option is the same as Safe mode, except that Cmd.exe starts instead of Windows Explorer.

Enable VGA Mode:

This option starts Windows in 640 x 480 mode by using the current video driver (notVga.sys). This mode is useful if the display is configured for a setting that the monitor cannotdisplay.

Note : Safe mode and Safe mode with Networking load the Vga.sys driver instead.

Last Known Good Configuration:

This option starts Windows by using the previous good configuration.

Directory Service Restore Mode:

This mode is valid only for Windows-based domain controllers. This mode performs adirectory service repair.

Debugging Mode:

This option turns on debug mode in Windows. Debugging information can be sent across aserial cable to another computer that is running a debugger. This mode is configured to useCOM2.

Enable Boot Logging:

This option turns on logging when the computer is started with any of the Safe Boot options

except Last Known Good Configuration.

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Starts Windows Normally:

This option starts Windows in its normal mode.

Reboot:

This option restarts the computer.

Return to OS Choices Menu:

On a computer that is configured to starting to more than one operating system, this option

returns to the Boot menu.

7.5 Hardware Troubleshooting TIPS

7.5.1 Motherboard Problem

Motherboard is a big circuit board inside the system unit used to plug every

connection.

Motherboard problem is usually cased by:

Over heating

Power Surge

Dead CMOS battery

Unsetting Jumper

Troubleshooting:

Clean the mb using (compressed air or Vacuum cleaner)

Set the jumper using the mb manual

Change the CMOS battery

Check the connectors

ELSE

Replace the Motherboard with the functional one

Note: Errors on the Screen that starts with number 1 (1** Errors) usually indicates

motherboard problem.

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7.5.2 Processor (CPU) Problem

Processor is the brain of a computer that takes in data, processes it and gives the result

again. It is also called CPU (Central Processing Unit).

CPU problem is usually cased by:

Over heating

Static Discharge

Bent or Broken pins

Symptoms: The system fails to boot.

Black screen

If the System boots, OS fails to load

The system locks-up or dies after several minutes of operation

The system prompts Hardware monitor Error

Troubleshooting:

Check the CPU fan

Clear away any blocking wires and cables from the CPU fan

Check if the heat sink and CPU fan are connected correctly

Check the CPU setting BIOS setup program

ELSE

Replace the CPU.

7.5.3 Memory Problem

Memory is the working place of the computer system. It is usually called RAM (RandomAccess Memory).RAM stores data temporarily.There are two types of RAM.

SRAM.Static RAM

-Made of transistors to store data

-The fastest memory

-used to build cache memories (L1 and L2 )

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-L1 cache memory is found on motherboard

-L2 cache memory is found on CPU

DRAM.Dynamic RAM

-Made of capacitors to store data

-used to build the memory usually called RAM

Types of DRAM:

SDRAM..Synchronous DRAM

-Run at the speed of Motherboard

-its name usually indicated like PC100, PC133 (the numbers

Shows the speed of the MB in MHz)

DDRSDRAM..Double Data Rate SDRAM

-Run at double speed of Motherboard

-common type of RAM recently in use

-DDR2 is modified version of DDR

Memory Problem Symptom:

Blank Screen and Multiple beep sounds

Random system reboots

Corrupted picture

Text Errors:

Memory parity interrupts at [Address]

Out of Memory errors

Troubleshooting:

Check the connection of RAM on the slot

Check the memorys BIOS setting

Add Memory stick to increase the memory capacity

ELSE

Replace the Memory

7.5.4 Monitor Problem

Monitor (Display Unit) is an output device capable of displaying text &

graphics in the form of soft-copy.

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Monitor Problem Symptom:

NO Display.

The system unit starts normally but NO display.

Troubleshooting:

Check the monitor power cable & Data cable connection

Identify the parts that may have a problem .(E.g. Connect the monitor to

another computer that is normally functioning)

If the monitor is functioning on a normal computer, then the problem is VGA

card, therefore replace the VGA card.

If the monitor is not functioning on a normal computer, then the problem is

the Monitor , therefore replace the Monitor,