E-gov Slides 25 May Final

7/31/2019 E-gov Slides 25 May Final

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E-Governance forand in

Public Administration:What Government

We Want to Support?

Public Administration and Anti-Corruption Sub-PracticeBratislava, 25-26 May 2005

Yuri Misnikov, ICTD Regional Advisor


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Contents

1. What is e-Government

2. What is e-Government Strategy

3. Experience of EU AccessionCountries

4. Road Map for e-Government

5. E-Governance Regional Projects


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Evolution of e-GovernmentPhase Two(prepared for UNDP by Prof. Joe McDonagh, Trinity College, Dublin University)

Second phase was marked by embracing aperformance culturewhich tried to set strategies andtargets for whole nations. In effect, countries tried forthe first time to actively promote the use of theInternet in Government business. E-Governmentbecame an international benchmark as well as apolitical priority.

This phase was clearly dominated by a culture ofassessment and performance indicators as currently

exemplified in eEurope Action Plan 2005. In supportof eEurope 2005, the Commission of the EuropeanCommunities developed a set of e-Governmentbenchmarking indicators.

1. What is

e-Government


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Evolution of e-GovernmentPhase Three(prepared for UNDP by Prof. Joe McDonagh, Trinity College, Dublin University)

Third phase focuses on buildinginstitutional capacity for changeandviews e-Government as part of the broaderstream of public service modernization.

The strategic intention in this phase is tocapture the full impact of ICT in publicservice modernization through the effectivemanagement of technological andorganizational change.

1. What is

e-Government


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What is e-Government Performance?(source: Accenture e-Government report 2004)

Maximum Added Value

Effectiveness

Service Delivery

Citizens Focus

Business Focus

1. What is

e-Government


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How to Assess the Value of e-Government?(source: Accenture. eGovernment Leadership: High Performance, Maximum Value

Report.1994 www.accenture.com)

By measuring internal effectivenessand efficiency

By measuring client orientation

By measuring Service Maturity=

Level of Breadth (availability online) +

Level of Completeness (maturity depth)

1. What is

e-Government
http://www.accenture.com/http://www.accenture.com/


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e-Government StrategyIntegratingTechnology into Governance(source: Prof. Joe McDonagh, Trinity College, Dublin University)

Whereare

we

now?

How will we

integrate

technological &

organisational

change?

Wheredo we

want

to go?

2. What is

e-Government

Strategy


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Initial Start Phase: Moving Away fromFunction-based Organization(source: ICT for Democratic Governance, Kyrgyzstan. 2004; Final Report., prepared

by inDevelop, Sweden for UNDP Kyrgyzstan)

Unit 2 /Function 2

Unit 3/Function 3

Unit 4 /Function 4

Unit 1 /Function 1

2. What is

e-Government

Strategy


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Which Way to GoTransition Phase:Defining Core Processes(source: ICT for Democratic Governance, Kyrgyzstan. 2004; Final Report.,

prepared by inDevelop, Sweden for UNDP Kyrgyzstan)

Unit 1 /Function 1

Unit 2 /Function 2

Unit 3 /Function 3

Unit 4 /Function 4

2. What is

e-Government

Strategy


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Levels of Well-Performing e-Government?(source: Accenture. eGovernment Leadership: High Performance, Maximum

Value Report.1994 www.accenture.com)

1. Two-way full transactions

2. Pro-active interaction and

communication

3. One-way passive publishing ofinformation

2. What is

e-Government

Strategy


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What is High-Performance Governmentand How to Move to It?(source: Accenture. eGovernment Leadership: High Performance, Maximum

Value Report.1994 www.accenture.com)

WHAT: More Value

Less Cost Self-Accountability

HOW:

Discard old business models Adapt newest technology

Transform Services

2. What is

e-Government

Strategy


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How New EU Member States use ICTs?Facts & Statistics(source: Final eEurope+ Progress Report; prepared for the European

Ministerial Conference, February 2004, Budapest www.europa.int)

80% use Internet for simple informationsearch

75% -- for communication purposes 40% -- for downloading games/music

32% -- for visiting chat rooms anddiscussion forums

23% -- for obtaining banking services,

3% for financial services

3. Experience of

EU Accession

Countries
http://www.europa.int/http://www.europa.int/


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How New EU Member States use ICTs?Facts & Statistics(source: Final eEurope+ Progress Report; prepared for the European


e-Banking as low as 5-10% Estonia -- 95% of bank transactions are

conducted via electronic channels Looking for goods and services

healthy 51% BUT actual online purchasing 12% and less

e-Business 70% of companies with Internet connection BUT only 39% were present on the Web BUT less than one-tenth received orders online

3. Experience of

EU Accession

Countries


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How New EU Member States use ICTs?Facts & Statistics (source: Final eEurope+ Progress Report;prepared for the European Ministerial Conference, February 2004,

Budapest www.europa.int)

e-Services to citizens Grew rapidly from 1% to 20% of fully

transactional online

17% interacted online with public authoritiesto obtain, e.g., official forms

BUT only 9% returned these forms back tothe government

Only 16% of enterprises used the Internet tomake social contribution for employees

Only 11% to handle VAT declaration andnotification.

3. Experience of

EU Accession

Countries


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The Way ForwardRecommendations(source: Final eEurope+ Progress Report; prepared for the European


1) Use web-technology to build state-levelinformation systems to replace othertraditional user interface technologies to allow

for new possibilities for the unification andintegration of e-services.2) Move from back-office centered developments

to front office or unified user interface ones.3) Place workplace software of information

systems in central servers instead ofworkplace computers to enable each Internetcomputer to serve as a terminal for manyinformation systems.

4. Road Map for

e-Government


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4) Move away from in the development of databasesof data collection to services

5) Move away from institution-based approach to

inter-institutional one.6) Move away from infrastructure development to that

of information systems

7) Operationalize Public Key Infrastructure (PKI) in

synergy with ID cards for new opportunities forunified identification of users of e-services and forthe use of digital signatures.

4. Road Map for

e-Government


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8) Stimulate the deployment of interactive media-richcontent to drive the broadband access to theInternet

9) Ensure access to public sector information for afaster adoption of new ways of communication withthe state

10) Invest more by regional and local governments inPublic Internet Access Points (PIAP), especiallyschool-based to bring ICTs closer to people

11) Involve sufficiently large user population that willmotivate the business sector to invest in theprovision of ICT-enabled services

4. Road Map for

e-Government


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12) Continue implementation of e-governmentinitiatives beyond simple provision ofinformation and towards fully transactional

services focused on the needs of citizens andbusinesses

13) Support innovative public-private partnershipsto promote investment in and use of ICTs in

small and medium enterprises.14) Make available a rich and highly developed set

of services that will motivate adoption by thepublic

4. Road Map for

e-Government


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Key Conclusions

1. No public administration reform these can bestarted these days without integrating ICT/e-government benefits from the very outset

2. ICTs cannot be attached afterwards which willmean automation of bad practices

3. People are not interested how the governmentworks internallythey are interested how itsservices them externally

4. It is never late to start but always better to startearlier than later

5. It is not about whether to deploy e-government butabout to do in an accelerated manner

6. Increasing values for clients and decreasing costsare critical for success

4. Road Map for

e-Government


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E-GovernanceCore Regional Focus

Corporate Service Line 2.5

e-Governance and

Access to InformationCitizens participation, especially of

vulnerable groups, in policy dialogue

increased through enhanced

access to information

Transparency and accountability of

government functions to

civil society and development increased

5. e-Governance

Regional Projects


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E-GovernanceProject Level


e-Governance and

Access to Information

Project 36031 'e-Policies'

Objective: Promoting and facilitatingstakeholder-oriented and ICT-based

participatory and collaborative public

policies and practices

Output: New ways and areas of

cooperation among major stakeholders ininformation society promoted

5. e-Governance

Regional Projects


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E-GovernanceProject Level


e-Governance and

Access to Information

Project 36004 'e-Governance'

Objective: Promoting ICT-enabledefficiency, transparency and

responsiveness of public sector

Output: Significantly strengthened

competency of public officials and their

counterparts from private sector and civilsociety to apply e-Governance tools

5. e-Governance

Regional Projects


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E-PoliciesActivity Level

Guiding materials to advance access to

ICTs in rural areas (started, transfer of

Hungarian experience)

E-Community

(Ongoing)

Competency and skill development via

training/ e-learning in e-Community in

Hungary for community and ICTD

development Practitioners (started)

Business partnerships and alliances to

advance access to ICTs, including for

SMME (planned)Generation of new knowledge and

transfer of Best Practices (started)

5. e-Governance

Regional Projects


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E-PoliciesActivity Level

Guiding materials to advance virtual

Activities for participation in public policy

(planned, transfer of Latvian and

Estonian experience)

E-Participation

(Planned)Competency and skill development via

training and e-learning (planned)

Generation of new knowledge andtransfer of Best Practices (started)

5. e-Governance

Regional Projects


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E-GovernanceActivity Level

eGA

Activity 1: e-Governance Academy(Ongoing)

E-Governance

e-Competency

Activity 2: e-Governance Teaching(Started)

e-Transparency

Activity 3: Access to Information

(Planned)

e-Government

Activity 5: Turn-Around PA(Planned)

FOSS

Activity 4: Open Source Software(Planned)

5. e-Governance

Regional Projects


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New training in local e-governance,

access to information, e-democracy, gender

equality, corruption, PPPs, FOSS

(ongoing & planned)

E-Governance Academy

(Ongoing)

Consultancy & Policy advice (ongoing)

Project formulation and implementation

(ongoing)

Networking via listservs and annual

regional e-governance summit (planned)

5. e-Governance

Regional Projects


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Handbook for PA schools and universities

to transfer EU accession and candidate

countries (planned)

E-Governance Teaching

(Planned)Curriculum development and e-learning

(planned)

Exchange of instructors (planned)

5. e-Governance

Regional Projects


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Guiding materials and training in

application of Public Information Acts

(transfer EU expertise, planned)

E-Transparency

(Planned)

Training and curriculum development(planned)

Consultancy and expert support (planned)

Law drafting, consultation, implementation

strategies (planned)

Generation of new knowledge and


5. e-Governance

Regional Projects


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application of open standards and platforms

Free/Open Software

(Planned)

Migration to FOSS, especially at local level(planned)

Consultancy, training, expert exchange(planned)



5. e-Governance

Regional Projects


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integration of technology and

organizational change (planned)

E-Administration

(Planned)

ICT-enabled Business Process Analysis ofpublic service organizations (planned)

Consultancy, training, expert exchange(planned)


transfer of Best Practices (planned)

5. e-Governance

Regional Projects


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Thank you!

[email protected]

Documents

E-gov Slides 25 May Final