e-citizen Q-Post

Personal Document Service (e-citizen)

e-citizene-citizen..Q-PostQ-Post

Thomas Zachariah, I.T Dept, Q-Post

What is What is Q-Post e-citizen service?Q-Post e-citizen service?


It’s a Q-Post courier service done in association with

Hukoomi and Ministry of Interior to transport Personal Documents

of Qatari Citizens to & from National Passport Department

Q-Post e-citizen serviceQ-Post e-citizen service What are the materials involved?


PASSPORTSID CARDSCERTIFICATESOTHER PERSONAL DOCUMENTS

Q-PostQ-Post e-citizene-citizen service service Scope of e-citizen service


Customers use Hukoomi portal to submit PDS applications to MOI.

MOI web service will notify Hukoomi GIMO when they are ready to be delivered.

Hukoomi GIMO will batch these requests and email it to Q-Post in excel format.


Q-Post e-citizen serviceQ-Post e-citizen service Types of Transactions


Customer to Customer - Two Way Trip (TT) (Collection & Delivery)

NPD to Customer - One way Trip (OT)(Delivery to customer site)

NPD to Postbox - PostBox Trip (BT)(Delivery to Postbox)

e-citizene-citizen workflow in nutshell workflow in nutshell (1) (1) Two way Trips (TT)


Q-Post uploads data received by e-mail in excel format to Q-Post Server

CollectionQ-post will print Collection Receipts Q-post will collect items from customer Q-post will despatch items to MOIDeliveryQ-post will print MOI Manifest & PODsQ-post will pickup items from MOI Q-post will deliver items to customers

e-citizene-citizen workflow in nutshell workflow in nutshell (2)(2)One way Trip (OT)



Door Delivery Q-post will print MOI Manifest & PODsQ-post will pickup items from MOI Q-post will deliver items to customer’s location

e-citizene-citizen workflow in nutshell workflow in nutshell (3)(3)Post Box Trip (BT)



P.O.Box DeliveryQ-post will print MOI Manifest & PODsQ-post will pickup items from MOI Q-post will contact customers to collect items

from post office

e-citizen service e-citizen service – – Q-PostQ-Post


Application Application WorkflowWorkflow






CollectionFromCustomer

e-citizen service e-citizen service – – Q-PostQ-Post




Personal Document Service (e-citizen)Collection Receipts (with 2 parts) Q-Post copy & Customer copy



Despatch to MOI

e-citizen service – e-citizen service – Q-PostQ-Post






Pickup from MOI

e-citizen service – Q-Poste-citizen service – Q-Post





CustomerDelivery








