Dzielski Spring 2016 WVU Software Engineering Quality ... · Dzielski Spring 2016 WVU Software Engineering Quality Software Process Management Page 1 Course: SENG 581 – Quality

Dzielski Spring 2016

WVU Software Engineering

Quality Software Process Management

Page 1

Course: SENG 581 – Quality Software Process Management

Semester: Spring 2016

Course Format

And Credit hours: 1 hr Student Briefs/Discussion, 2 hr Lecture/Research and Project Presentations

3 hours Course Credit

Prerequisites: SENG 510 or consent

Instructor: Dale G. Dzielski, [email protected], office: 304-293-9135 (use sparingly)

Communication Plan: Please use the eCampus Course Message feature to communicate with anyone in

the class and myself. All course material and assignments will be provided using the eCampus features.

The Instructor will attempt to respond to learner questions within 24 hours of receipt of inquiry on

weekdays and 48 hours on weekends.

Schedule: Mondays 6:00 to 8:20 pm

Location: WVU eCampus, https://ecampus.wvu.edu/

Office Hours: Upon Request

Course Objectives: The objectives of this course are to evaluate quality management theory and practice

from a software engineering perspective, research the history, principles and techniques of Quality

Management with emphasis on the Software Development and IT Services organization, and apply quality

management standards to develop quality processes to deliver quality software products with emphasis on

Software Engineering Institute’s (SEI’s) Continuous Maturity Model Integrated (CMMI) models.

Expected Learning Outcomes: Upon successful completion of SENG 581, students will be able to:

1. Identify general quality methods and techniques being utilized by government and business today.

2. Describe where quality practices have come from, why they are needed, and how they are to be

utilized to assist the enterprise in achieving its planning of current and future business and IT

operations.

3. Utilize and synthesize internet research in software process quality management and business

process management and report on findings.

4. Apply the SEI’s CMMI models to real life software development processes in an enterprise.

Required Textbooks: None

Reading assigned from various Internet sources provided by the instructor to include the body of

knowledge from these areas:

Total Quality Management (TQM)

http://asq.org/learn-about-quality/total-quality-management/overview/overview.html

Continuous Process Improvement (CPI)

http://asq.org/learn-about-quality/continuous-improvement/overview/overview.html

Business Process Management (BPM)

http://www.bpminstitute.org/

International Quality & Productivity Center

http://www.iqpc.com/redhome.aspx?region=home

ISO 9000 Series - Quality Management

http://www.iso.org/iso/home/standards/management-standards/iso_9000.htm

IEEE Quality Standards

http://www.ieee.org/portal/site

mailto:[email protected]

https://ecampus.wvu.edu/


http://asq.org/learn-about-quality/continuous-improvement/overview/overview.html

http://www.bpminstitute.org/

http://www.iqpc.com/redhome.aspx?region=home

http://www.iso.org/iso/home/standards/management-standards/iso_9000.htm

http://www.ieee.org/portal/site




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SEI’s Capability Maturity Model Integration (CMMI)

http://www.sei.cmu.edu/

IT Infrastructure Library (ITIL)

http://www.itil-officialsite.com/

Cyber Security

PMI’s Project Management Body of Knowledge (PMBoK)

www.PMI.org

Six Sigma

http://www.isixsigma.com/new-to-six-sigma/dmaic/six-sigma-dmaic-roadmap/

Malcolm Baldrige National Quality Award

http://www.quality.nist.gov/Improvement_Act.htm

European Foundation for Quality Management’s EFQM Excellence Model

National Quality Institute

http://www.efqm.org

Four TQM Principles from Japan: Kaizen, Atarimae Hinshitsu, Kansei, Miryokuteki Hinshitsu


http://us.kaizen.com/

Others TBA

Technology Needed:

Students must have technology compatible with the standard requirements of the current platform with

eCampus access, https://ecampus.wvu.edu/, and Windows Media Player. Student assignments are

primarily required to be turned in using Microsoft Office 2010 Product Suite therefore reasonable

proficiency in this product is required.

Materials Needed: Students must have a current University email account and WVUID with password.

Grades:

Task % of Total Grade

Assignments

- Research Briefs (6 x 2%) 12

- Case Studies (3 x 3%) 9

- Research Paper Presentation 4

Research Paper 25

Team Project 25

Final Exam 25

Total Class Points 100%

Grading Scale:

100 – 90 A

89 – 80 B

79 – 70 C

69 – 60 D

59 – 0 F

Grading Policy:

A late assignment equals no assignment; however, brief presentations may be made up. Late research paper

assignments and project deliverables will not be graded and count as a zero for the portion of the paper or

project that is late. Exam grading appeals must be in writing on the day the exam is returned. There are no

make-up exams except by prior arrangement with the instructor.

Every attempt will be made to grade projects, assignments, and case studies within seven days of the due

date. Other grades will be graded within the same length of time the student had been given to complete

the assignment, e.g. case studies are given two weeks for the student to complete; therefore, the instructor

will attempt to provide the grade within two weeks after the case study had been turned into the instructor.

http://www.sei.cmu.edu/

http://www.itil-officialsite.com/

http://www.pmi.org/

http://www.isixsigma.com/new-to-six-sigma/dmaic/six-sigma-dmaic-roadmap/

http://www.quality.nist.gov/Improvement_Act.htm

http://www.efqm.org/


http://us.kaizen.com/

https://ecampus.wvu.edu/




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Module Objectives and Learning Outcomes

# Module Objectives - The

student will:

Outcomes – The student will be

able to:

Related

Assignments

1 Quality Concepts Read about and

analyze quality

management theory

and practice from a

software

engineering

perspective.

Explain key quality

terminology.

Discuss basic

quality concepts

cross all industries

today.

Define key quality concepts and

terminology presented in the course.

Perform and present research in

quality areas.

Discuss basic quality topics related

to software engineering.

Brief other student’s research in

quality software engineering topics.

Reading

Research Briefs

(12%)

Discussion Board

(5%)

Final Exam (25%)

2 Quality Methods Read about and

analyze quality

methods and

techniques being

utilized by

government and

business today.

Find and report on quality methods

and techniques.

Study current cases and report on

how quality is handled in each case.

Discuss quality methods and

practices across industry.

Reading

Research Briefs

(12%)

Discussion Board

(5%)

Case Study 1 (3%)

Final Exam (25%)

3 Quality

Standards &

Processes

Study quality

standards and

processes and

discuss and report

of how they assist

the enterprise in

achieving its

mission.

Find and report on standards and

processes.

Study current standards and/or

processes cases in industry and

report on how quality is handled in

each case.

Discuss quality methods and

practices across industry.

Reading

Research Briefs

(12%)

Discussion Board

(5%)

Case Study 2 (3%)

Discussion Board

(5%)

Final Exam (25%)

4 Quality Research Research a selected

topic in software

quality.

Report on the

selected topic

research findings.

Present the history,

principles and/or

techniques of

Quality.

Develop a research paper on a

selected quality topic.

Present a summary of the research

findings on a selected quality topic.

Reading

Research Paper

(25%)

Discussion Board

(5%)

Research

Presentation (4%)

5 BPM and

Quality

Read about and

analyze business

process

management

practices utilized

by government and

business today.

Find and report on business process

management.

Study current standards and/or

business process cases in industry.

Report on how business process is

handled in each case.

Discuss business process practices

across industry.

Reading

Research Briefs

(12%)

Discussion Board

(5%)

Case Study 3 (3%)

Final Exam (25%)

6 Applied Quality

Practices

Demonstrate

quality

management

standards.

Develop an SOP

that will assist in

Deliver an SOP report using the

SEI’s CMMI models of a real life

software development process

within an actual company.

Present a summary of the SOP as a

training guide for employees of the

CMMI Quality

Team Project (25%)




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the delivery of

quality software

products with

emphasis on

applying SEI’s

CMMI models.

Work effectively in

a team to achieve a

successful

outcome.

company.

Collaborate with others to complete

a project successfully.

Research Briefs:

Research briefs will be required every other week and each research brief will be worth 2%, 1% for the

report and a 5 minute briefing in class, and 1% for discussion board posting. There will be 6 briefs each

worth the same amount with the total worth 12% of the final grade. You can utilize the links from the

Required Textbook section above but you are not restricted to only these. It is recommended that you build

upon a topic listed within the syllabus. For example, it can be on Quality standard, tools, application of

Quality in industry or government, etc. Utilize the references, links provided in class, or other Internet sites,

library materials, periodicals, etc. Submit to eCampus by 6 PM the day before class. At the beginning of

each class we will take a few minutes to discuss the briefs.

RESEARCH BRIEF RUBRIC (Total 2% x 6 briefs =12%)

Formatting/Grammar Microsoft Word or comparable

application that can be

converted easily by MS Word,

½ page to no greater than 1

page, 1” margins, 12 pt Times

New Roman, single spaced,

double spaced paragraphs,

Footnotes used for references –

hyperlink only is acceptable, at

least two references must be

used.

No Grammar and Spelling

errors.

.5% for compliance

0% for noncompliance

Topic Selection/Presentation Within the scope of Quality

Management or Business

Process Management

Emerging and innovative ideas

or added knowledge to class

lectures

Different from previous briefs.

Presented brief in class within 5

minutes.

.5% for compliance


Discussion Board Posts 2 sentence overview of your

brief posted.

2 comments or questions

related to another class

member’s brief.

1% for compliance

.5% for partial compliance


Case Studies:

Case Studies will be given approximately every fourth or fifth week and each case study will be worth 3%,

1% for the discussion board posts, .5% for in class discussion, and 1.5% for completed questions. There

will be 3 case studies each worth the same amount with the total worth 9% of the final grade. The specific

Case Study will be provided in eCampus the day it is assigned. Submit to eCampus by 6 pm, the day it is

due. At the beginning of each class we will take a few minutes to discuss the case study.




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CASE STUDY RUBRIC (Total 3% x 3 case studies = 9%)

Formatting/Grammar Microsoft Word or comparable

application that can be

converted easily by MS Word,

short answer questions that can

be bulleted and directly from

case study, include questions

prior to each answer, 1”

margins, 12 pt Times New

Roman, single spaced.


errors.

.5% for compliance


Case Study Response

In Class Discussion

Answered correctly all

questions.

Had rationale behind answers.

Shared in class some of your

answers.

1.5% for compliance

Partical credit per question based

upon Case Study


Discussion Board Posts Initiate a specific discussion on

one of the questions.

Post 1 comment on 3 different

classmates initiated discussion.

1% for compliance

.5% for partial compliance


Individual Research Paper: You are required to select a topic within the quality management field of

study and approved by the instructor. You will turn in a title and synopsis worth 1% of your grade, an

annotated outline worth 9% of your grade, the final research paper worth 15% of your grade. You will

provide a brief presentation worth 4% of your grade before the instructor and other students in eCampus.

RESEARCH PAPER PRESENTATION RUBRIC (Total 4%)

Formatting/Grammar Microsoft PowerPoint or

comparable application that can

be converted easily by MS

PowerPoint of your research

paper.

No less than 5 slides and no

more than 10 slides to include:

Title, Content, Summary, and

Bibliography.


errors.

2% for compliance

Partial credit will be given:

-.5% grammar/ spelling errors

found

-.5% difficult to read

-.5% organized well

-.5% too much information


Research Paper Presentation Presented clearly and followed

slide material. (.5%)

Demonstrated knowledge of

topic. (.5%)

Topic within paper was

covered in summary. (.5%)

Questions/Answered session

clearly showed signs of topic

knowledge. (.5%)

2% for compliance

Partial credit will be given based

upon assigned percentages in

requirement column.


RESEARCH PAPER RUBRIC (Total 25%)

Final Paper

Formatting/Grammar

Microsoft Word or comparable application that can be

converted easily by MS Word, 1” margins1” margins,

12 pt Times New Roman, double spaced, tab

5% for compliance

Partial credit provided

.5% for each fraction




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paragraphs, footnotes at bottom of page.

Title Page: Title, Date, Name, Course Information

Content: No less than 10 pages and no greater than 15

pages, count excluding title and bibliography pages.

Bibliography: No less than 5 references [This means

separate PRIMARY sources; reuse of a single route

URL such as www.wikipedia.org or

www.quality.com counts only once] You must use the MLA Handbook Seventh Edition.

You may use the free citation builder available from the

WVU Library online at

http://www.libraries.wvu.edu/instruction/citationbuilder/

to help you build your bibliography.

of rules


Title Selection and

Synopsis

Topic must be within the quality or process

management domain. Synopsis should be one paragraph

no longer than ½ page single spaced describing purpose

and objectives of research.

1% for compliance


Annotated Outline

and Draft

Bibliography

Outline that is annotated with brief discussion in a few

sentences about what will be intent of content under

each heading.

No less than 5 references [This means separate

PRIMARY sources; reuse of a single route URL

such as www.wikipedia.org or www.quality.com

counts only once] Does not have to be complete, can vary from final.

You must use the MLA Handbook Seventh Edition

for formatting of bibliography.

9% for compliance

-.5% for each

noncompliant found


Final Research Paper Must meet formatting requirements above.

Organization is easy to follow by reader.

Some information presented on the topic is new from all

other course materials presented in class.

Rationale provided on topic is logical.

References are verifiable and represent experts on topic.

5% Formatting see

above

10% for compliance

-.5% for each

noncompliant area

found.

Quality Processes Team Project: During this course, you are expected to work in a group of 3 or 4

students to develop a software quality standard operating procedure covering material presented in this

course. The specific objective of this project is to apply to a real organization either CMMI for

Development or CMMI for Services to develop aspects of Standard Operating Procedures (SOPs) and other

supporting documentations and presentations within certain Process Areas (PAs) unique to that

organization. The Process Areas depend upon the team’s selection of CMMI for Development Version 1.3

or CMMI for Services Version 1.3. The CMMI for Development Version 1.3 PAs must come from the

following list: Project Planning, Process and Product Quality Assurance, Configuration Management,

Measurement and Analysis, Project Monitor and Control, or Requirements Management. CMMI for

Services PA selection is to be discussed with the instructor. These details will be announced in a class

approximately the 5th week of the semester. Additional instructions on specific project deliverables will be

provided by the instructor throughout the course. In addition to these deliverables you and your group

members will also be required to present the results of your work in a formal oral and PowerPoint

presentation, on e-campus before the instructor and students, during the final weeks of the course before

finals week. Keep in mind the structure of the project requires everyone to do an equal number of

deliverables.

QUALITY PROCESS TEAM PROJECT (Total 25%)

Team Formation and

Customer Selection

Think about an organization you can bring to the team

to help in selecting your team’s organization for the

project. Provide the name of the customer selected.

2%

http://www.wikipedia.org/

http://www.quality.com/

http://www.libraries.wvu.edu/instruction/citationbuilder/

http://www.wikipedia.org/

http://www.quality.com/




Page 7

Discussion Board Team discussion regarding formation and customer

selection to include:

- What organizations are considered?

- Who makes the arrangements?

- Division of Labor?

- Uniformity of Presentation both of Slides

and Reports.

Each member of the team provides at least 2 post to the

discussion. Note: You can use off resources, email, and

phone to continue project work but must use eCampus

for the two initial planning posts.

3% for compliance


Deliverable 1 -

Project Summary

Team Member 1 Presents PowerPoint slide.

Provide a Project Report that discusses:

Name of organization

Project Name

Project domain

CMMI for Development or CMMI for Service selection

process for PAs. Why these PAs?

Current Project status: does one exist now or is this

new? Is it online, past, present, future of CMMI effort

in organization? What do they want from this effort?

5% in compliance

2% PowerPoint Slide

1% Presentation

2% SOP Report

Deliverable 2 –

Process Area (PA) 1

Maturity Level 2

Team Member 2 provides:

PowerPoint Briefing – Requirement:

The Perspective is as a training tool to the organizations

personnel.

15 Minutes to Present with 5 minutes discussion.

PA-1 Standard Operating Procedure (SOP) Report –

Requirements:

Must be in format the team determines best

communicates to the personnel and meets organizational

standards for the selected process area addressing.

5% in compliance.

2% PowerPoint Slide

1% Presentation

2% SOP Report

Deliverable 3 –

Process Area 2

Maturity Level 2

Team Member 3 provides:


The perspective is as a training tool to the organizations

personnel.

15 Minutes to present with 5 minutes of Q/A discussion.


Requirements:

Must be in the format the team determines best



5% in compliance.

2% PowerPoint Slide

1% Presentation

2% SOP Report

Deliverable 4 –

Process Area 3

Maturity Level 2

Team Member 4 provides (only if one exists):


The Perspective is as a training tool to the organizations

personnel.

15 Minutes to Present with 5 minutes discussion.


Requirements:

Must be in format the team determines best



5% in compliance.

2% PowerPoint Slide

1% Presentation

2% SOP Report

Final Exam: The test is designed to gauge the student’s understanding of topics covered in assigned

reading, lectures, and homework assignments. The final will be comprehensive. The primary focus will be

on all the course materials including that presented by the class. The ‘take home’ exam will be in essay

format and you will be given one week to complete the final exam. No outside sources will be allowed,




Page 8

only the materials found in the course folders. Final Exam Rubric will be provided on the exam and

discussed in class during the review.

Academic Integrity: Students who practice academic dishonesty, such as cheating or plagiarism, will be

penalized. Severe penalties will follow from the discovery of any representation of another individual’s

work (in any form) as your own (i.e., copying any portion of written assignments or exams). Check the

MLA Handbook for Writers of Research Papers Seventh Edition (ISBN: 9781603290241) for proper

citation of others’ work to avoid plagiarism in written assignments. Penalties range from a grade of “zero”

on the assignment in question to an “unforgivable F” in the course.

If you have not already done so please go to the website

http://www.libraries.wvu.edu/instruction/plagiarism and sign-in as WVU Students-First Time. Use your

MyID username and password and complete the Tutorial & Take the Test. Please e-mail your certificate

for the test to the Software Engineering Program Coordinator, [email protected]. Please refer

to the New Student Orientation Manual for Online Courses at

http://elearn.wvu.edu/students/images/NewStudentOrientationManual_101910.pdf.

The document provides information on eCampus, Mix, STAR, Help Desk, refund policy, WVU Bookstore

and important phone numbers.

Attendance Policy: Students are expected to attend every class. Archives are made available to review if

missed due to personal or work related absence that should be communicated with instructor when

possible. Consistent with WVU guidelines, students absent from regularly scheduled examinations because

of authorized University activities will have the opportunity to take them at an alternate time. Make-up

exams for absences due to any other reason will be at the discretion of the instructor.

Inclusivity Statement: “West Virginia University community is committed to creating and fostering a

positive learning and working environment based upon open communication, mutual respect, and inclusion.

If you are a person with a disability and anticipate needing any type of accommodation in order to

participate in this class, please advise me and make appropriate arrangement with Disability Services (293-

6700). For more information on West Virginia University's Diversity, Equity, and Inclusion initiatives,

please see http://diversity.wvu.edu.

http://www.libraries.wvu.edu/instruction/plagiarism

mailto:[email protected]

http://elearn.wvu.edu/students/images/NewStudentOrientationManual_101910.pdf

http://diversity.wvu.edu/




Page 9

Tentative Course Schedule and Assignments

Week/

Module

Module/Week

Topic

Reading and Assignments Assignments Due

1/1 Quality

Concepts/

Introduction,

Syllabus

Review,

Quality

Management

Overview

Lecture

Course Syllabus

Getting Started

None

2/1 MLK Day - Recess: University Closed None

3/1 Quality

Concepts/

Briefs,

Quality

Management

Basics Lecture

- A Century of Quality: Interview with

Joseph M. Juran by Scott M. Patton

http://www.qualitydigest.com/feb99/html/b

ody_juran.html

- Tr021.95.PDF, Quality Attributes,

December 1995, SEI,

http://www.sei.cmu.edu/pub/documents/95.

reports/pdf/tr021.95.pdf, Also available in

Lecture 2 Folder

- The 50: People Most Influenced Business

This Century, LA Times, October 25, 1999,

http://deming.org/index.cfm?content=651

- Four Days with W. Edwards Deming by

Scott M. Patton,


53

Research Brief 1

4/1 Quality

Concepts/

Briefs,

Quality

Terminology

&

Understanding

Lecture

- Criteria for Performance Excellence, 2008

Baldrige National Quality Program,

http://www.quality.nist.gov/Business_Criter

ia.htm

- A Balancing Act: Sustaining New

Directions, Howard Rohm and Larry

Halbach,

http://www.balancedscorecard.org/Portals/0

/PDF/perform2.pdf

- Using the Balanced Scorecard to Align

Your Organization, Howard Rohm,

http://www.balancedscorecard.org/Portals/0

/PDF/BalancedPerformance_Article1.pdf

- Lead and Manage Your Organization with

the Balanced Scorecard, Dr. Robert S.

Kaplan,

http://www.thepalladiumgroup.com/

- The Strategy Review Process, Dr. David P.

Norton,


- Strategy Execution – A Competency that

Creates Competitive Advantage, Dr. David

P. Norton,

http://www.thepalladiumgroup.com

Viewing Assignment

- W Edwards Deming – Part 1

Research Brief 2A (based upon

rotating class list)




http://www.quality.nist.gov/Business_Criteria.htm

http://www.quality.nist.gov/Business_Criteria.htm

http://www.balancedscorecard.org/Portals/0/PDF/perform2.pdf

http://www.balancedscorecard.org/Portals/0/PDF/perform2.pdf

http://www.balancedscorecard.org/Portals/0/PDF/BalancedPerformance_Article1.pdf

http://www.balancedscorecard.org/Portals/0/PDF/BalancedPerformance_Article1.pdf







Page 10

http://www.youtube.com/watch?v=GHvnIm9UE

oQ


http://www.youtube.com/watch?v=mKFGj8sK5

R8&feature=related


http://www.youtube.com/watch?v=6WeTaLRb-

Bs&feature=related

Steve Jobs on Juran

http://www.youtube.com/watch?v=jG4EqsJyuo4

&context=C392e96bADOEgsToPDskIkoQ9eYx

yz3kt2MsKqux_F

- The Juran Trilogy

http://www.youtube.com/watch?v=OEN48Vz7K

RA

5/2 Quality

Methods/

Briefs, Case

Study 1,

Quality and

Methods

Lecture

- Six Sigma for Better IT Operations and

Customer Satisfaction, Tracy Mayor,

http://www.cio.com:80/article/print/3199

9 - A Long, Strange Trip Ahead: Process

Management And Data Quality, Thomas C.

Redman, Ph. D., ICIQ02-

PMDQRedman.pdf

From Quality Management To Organization

Excellence: “Don’t Throw The Baby Out With

The Bath Water”, Kevin J. Foley, Quality

Management.pdf

Research Brief 2B (based upon


Research Title and Synopsis

6/2 Quality

Methods/

Briefs,

Quality

Practices and

Methods

Continued

Lecture

“An Introduction to Lean Design For Six Sigma

(LDFSS)” PowerPoint Slides, Lean Design For

Six Sigma, Robert O’Shea, Raytheon, May 25,

2007.

“A Roadmap for Implementing Continuous

Improvement in an Administrative

Environment” PowerPoint Slides, Sterling

Savings Bank, Banaugh, Spokane, Washington.

“A Beginner’s Guide to Six Sigma” PowerPoint

Slides, Jones, Six Sigma In Healthcare,

Commonwealth Health Corporation.

“Lean Enterprise Model”, fixed handout, USAF.

“Aligning Six Sigma with Strategic Initiatives to

Ensure Success” PowerPoint Slides, Edward D.

Craven, March 28, 2007, New York-

Presbyterian, The University Hospital of

Columbia and Cornell.



7/3 Quality

Standards

and

Processes/

Briefs,

Standards &

Guidelines

Lecture

“Business Process Modelling and

Standardisation”, CIMOSA Association e.v. at

ADITEC, K. Kosanke, Stockholmer, Boblingen,

Steinbachstr. 25, D-52074 Aachen, Registered at

the Court of Aachen/Germany, Registr. Nr.

3225.

“The 2010 BPTrends Report on Business Rules

Products”, Curtis Hall and Paul Harmon,

Version 1.0, April, 2010.

“BPM Product Report Introduction and

Overview”, Paul Harmon, Copyright © 2010,

Business Process Trends, www.bptrends.com.



Research Annotated Outline

and Bibliography

Case Study 1

http://www.youtube.com/watch?v=GHvnIm9UEoQ

http://www.youtube.com/watch?v=GHvnIm9UEoQ

http://www.youtube.com/watch?v=mKFGj8sK5R8&feature=related

http://www.youtube.com/watch?v=mKFGj8sK5R8&feature=related

http://www.youtube.com/watch?v=jG4EqsJyuo4&context=C392e96bADOEgsToPDskIkoQ9eYxyz3kt2MsKqux_F



http://www.youtube.com/watch?v=OEN48Vz7KRA

http://www.youtube.com/watch?v=OEN48Vz7KRA

http://www.cio.com/article/print/31999

http://www.cio.com/article/print/31999

http://www.bptrends.com/




Page 11

“Continuous Process Improvement

Transformation Guide”, May 2006, U.S.

Department of Defense, May 11, 2006.

“Evolving A Comprehensive Measure for

System Quality”, Guimaraes, Armstrong, Jones,

MIT.

“Going Up the Down Escalator: Managing Risk

in an Uncertain World”, Robert N. Charette,

ITABHI Corporation, Copyright © 1993

ITABHI Corporation.

8/3 Quality

Standards

and

Processes/

Briefs,

Quality &

Business

Process

Lecture

“Business Plan ISO/TC 176 Quality

Management and Quality Assurance”, ISO/TC

176 Business Plan N847, 2/28/2005, Version:

Final.

“Quality Standards for Quality Development in

e-Learning: Adoption, Implementation and

Adaptation of ISO/IEC 19796-1, Christian M.

Stracke, University of Duisburg-Essen, Essen,

Germany, 2006.

“A Software Engineering Body of Knowledge

Version 1.0”, Hilburn, Hirmanpour, Khajenoori,

Turner, Qasem, Technical Report, CMU/SEI-

99-TR-004, ESC-TR-99-004, April 1999.

“Software Engineering Process Group Guide”,

Fowler and Rifkin, September 1990,Technical

Report, CMU/SEI-90-TR-024, ESD-90-TR-225.



Quality/BPM Research Paper

9/4 Quality

Research/

Briefs,

Research

Paper

Presentations

CMMI for Development, Version 1.3,

http://cmmiinstitute.com/resource/cmmi-for-

development-version-1-3-microsoft-word/,

lasted accessed: October 4, 2013.



Research Paper Presentation

10/4 Quality

Research/

Briefs,

Research

Paper

Presentations,

Case Study 2

Other students research papers and briefings

available on eCampus.



Research Paper Presentation

11/4 Midterm

Break

NO CLASS No Assignments

12/5 BPM and

Quality/

Briefs,

Business

Process

Management

Lecture,

Possible Guest

Subject Matter

Expert

“21st Century Strategic Design”, Version 1.0,

May 15, 2010, © Dale G. Dzielski, CMA, PMP.

SEPG Europe Conference, Dublin, Ireland

Presentations, 2011.



Case Study 2

13/6 Applying

Quality

Practices/

Briefs, CMMI

Lecture

UNC ITS, ITS Remedy Services, ITIL:

Information Technology Infrastructure Library,

ITIL Model Overview and Impact on ITS

Presentation, April 2012.

ITIL Software Scheme – What is it about?, 22



CMMI Quality Process Team

Project Deliverable 1 Report

Project Deliverable 1

http://sei.cmu.edu/cmmi

http://sei.cmu.edu/cmmi




Page 12

May 2009 by Peter Brooks (FISM).

ITIL® Service Management Practices V3

Qualifications Sheme.

Core Study Material for ITIL® Qualifications,

www.itil-officialsite.com , April 3, 2012.

ITIL® is ITIL, Whittleston, University of

Northampton, White Paper, March 2012, © The

Stationary Office 2012.

Presentation

14/6 Applying

Quality

Practices/

Briefs, Case

Study 3,

CMMI

Continued

Lecture

Team Presentations and Reports in eCampus Research Brief 6B (based upon



Project Deliverable 2 Report

Project Deliverable 2

Presentation

14/6 Applying

Quality

Practices/

Briefs, CMMI

Completed

Lecture, Team

Project

Presentations

Team Presentations and Reports in eCampus

Take Home Final Exam Discussion

Case Study 3


Project Deliverable 3 & 4

Report

Project Deliverable 3 & 4

Presentation

15 FINAL

EXAM

No Class – Turn in Exam in eCampus Final Turned into eCampus

Documents

Dzielski Spring 2016 WVU Software Engineering Quality ... · Dzielski Spring 2016 WVU Software Engineering Quality Software Process Management Page 1 Course: SENG 581 – Quality