DS200 Users Facilities

DS200 User Facilities

V001. 10.09.2002 A-1

USER FACILITIES CALL INITIATION SERVICES

CALL ANSWERING SERVICES

OTHER CALL CONTROL SERVICES

OTHER USER SERVICES

CALL FORWARDING SERVICES

PASSWORD SERVICES

OPERATOR SERVICES

HOTEL ROOM SERVICES

VOICE MAIL BOX SERVICES

DISA SERVICES

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CALL RECORD LISTING SERVICES


V001. 10.09.2002 A-2

I. USER FACILITIES

In this chapter, features related to the usage of your DS200 Telephone Exchange have beenexplained. Please definitely read this section in order to utilize your exchange effectively.The numbering system of your exchange is of four digits by default (1110...), but it can bechanged by the System Supervisor through flexible numbering upon wish.The features below can be used by an extension with any standard phone set.As can be seen in the following parts of the guide, several features have been presented inorder to satisfy telecommunication needs of users easily. Most of those services can beexploited by dialing a related code through phone. In addition to that, Karel has developedseveral feature telephone sets (LT200, FT20, etc.) and DSS modules (DSS200E, DSS200F,DSS20 etc.) in order to facilitate accessing such services. Users that take advantage of Karelfeature telephone sets or DSS units can perform some additional operations that otherwisecould not be performed through standard telephone sets, as well as they can utilize suchservices through pressing a single key or through the help of menu messages. Such featureshave been explained in the guides of the related telephone set or the DSS unit.


V001. 10.09.2002 A-3

CALL INITIATION SERVICES

Internal call

External call Selective line access

Marked call

Account coded call

Forced account coded call

Last number redial

Private pool entry

Calling from private pool

Calling from common pool

Last number auto-dial

Private pool auto-dial

Common pool auto-dial

Line flash

Line transfer to an extension

Conference Multiple conference

Speed dialing

Auto-dial

Other


V001. 10.09.2002 A-4

I.1. CALL INITIATION SERVICES

Internal Call:

Dialing the number of the extension, you can start an internal call.

Line Call (9):When you use this feature of your exchange, it will assign the first available line to you,starting from the first one. By this way, you can reach any external number you wish byaccessing an idle line.

Selective Line Access:You can take advantage of this feature, if you want to make an external call through a specificline you will choose, instead of any available line that will be assigned by the exchange. Forexample: By this way, you can access a GSM gateway device that is connected to yourexchange and maintain less costly GSM calls.

Marked Call (790):

You can mark some of your calls in call record listing by making use of this feature, so thatlater you can do several operations related to them. This feature is especially useful fordistinguishing business and private calls from each other.

Account Coded Call (797):

You can group your external calls by defining certain account codes through this feature.Later on, you can do operations related to the records of those calls by the help of thosecodes. For example: Calls can be grouped based on occupations of the called persons suchas lawyers, doctors etc.

Forced Account Coded Call (797):

Thanks to this feature, you can make external calls through any phone set at other locationswithin your own authorization level using your own code and password that have previouslybeen defined through programming, so that the conversation is marked in the call recordlisting and its cost is reduced from your pulse price account.

Last Number Redial (60):

Using this feature you can easily call the last external number you called.


V001. 10.09.2002 A-5

Private Pool Entry (84):

There are nine private memory fields on your exchange allocated for each extension. You canstore the commonly called numbers into these memory fields.

Calling from Private Pool (6):

You can call the numbers stored into your private pool easily.

Calling from Common Pool (3):

Your exchange has 1000 memory fields in the Common pool, which are available to allauthorized extensions. You can have the numbers that you frequently call recorded by theOperator into the memory, so that you can call through the Common Pool.

Last Number Auto-dial (770):

In case a number you call is busy, the Automatic Redialing service make your exchange callthe number automatically and continuously in certain intervals and then connect the linewhen the number becomes available and start to ring.

Private Pool Auto-dial(77):


Common Pool Auto-dial(78):


Line Flash (#60):

This service provides you with hook flash facility during a line call. It is useful for the casesdescribed below:

• If CO supports some services that require hook flash action, for the cases when suchservices are exploited,

• If two exchanges have been connected to each other by extensions and lines, for thecases when hook flash action is required on the opposite exchange,

• If another line access is needed immediately after the termination of a line call.


V001. 10.09.2002 A-6

Line Transfer to an Extension (839):

You can transfer a line to an extension with no line access authorization by this facility, inorder to enable them to make line calls under your control:

Conference:

You can take advantage of this feature, if you wish to introduce another extension into theconversation while speaking to an extension or a line.

Multiple Conference (734):

You can establish a conference with more than three (16 maximum) participants, thanks tothis feature.


V001. 10.09.2002 A-7

I.2. CALL ANSWERING SERVICES

Answering an Incoming Call

In case of an incoming call, you telephone rings and you can answer the call by hanging upyour telephone.

Selective Call Pick up (82):

In order to answer a call ringing on another extension this feature can be used.

Busy Call Pick up (43):

You can answer a call waiting in the queue of a busy extension. In case there is a call in thequeue of an extension, the exension is warned by short beeps through the earphone. Thus,the extension can ask you to answer the waiting call.

Group Call Pick up (5):

You can use this feature to pick up a call ringing on one of the extensions in you own PBX*group.

*PBX group: Is defined by programming.

CALL ANSWERING SERVICES

Call pick up

Answering an incoming call

Selective call pick up

Busy call pick up

Group call pick up


V001. 10.09.2002 A-8

OTHER CALL CONTROL SERVICES

Call hold

Call transfer Serial transfer

Line call park

Retrieving a call parked through one’sown phone

Retrieving a call parked throughanother phone

Retrieving a parked line

Intrusion

Call back

Camp on

Line drop

Busy extension signalling

Line-line connection

Line voice level control

Transmitting ring to local batterytelephones

Hot line

Other

Retrieving a parked call


V001. 10.09.2002 A-9

I.3. OTHER CALL CONTROL SERVICES

Call Hold:

During an internal or a line call, the Call Hold is used for interrupting the conversation andputting that line on hold. There are several operations that may be done while a line is onhold and Call Hold is a preliminary step for those operations. The line drops if the extensionhangs up while the line is on hold.

Call Transfer:

During an internal or line call, you can transfer that line to another extension by notifyingher/him or you can go back to your conversation after getting information from thatextension.

Serial Transfer (#8):

Thanks to this facility, you can make a line call you will transfer return to you after theextension, to whom the call is to be transferred, hangs up.

Line Call Park (#4):

In some cases, you may need to park the line over which you are making a conversation anddo some other operation (such as answering a call request coming from another line, orgetting information by calling through another line.)

Retrieving a Call Parked through One’s Own Phone (44):

You can retrieve a call parked by yourself.

Retrieving a Call Parked through Another Phone (45):

You can retrieve a call parked by another extension.

Retrieving a Parked Line (45):

You can retrieve a parked call by specifying the line number regardless of the parkingextension.


V001. 10.09.2002 A-10

Intrusion (0):

If the extension you are calling is busy, then you may intrude in the ongoing conversation.

Call Back (81):

If the extension you call or the line you attempt to access is busy, or the extension does notanswer, then you can make your exchange notify you of the availability of the line by makinguse of the Call Back feature.

Camp On:

You can wait without hanging up, if the extension you call or the line you attempt to access isbusy. Whenever the extension or line is available, you hear CO dial tone or the ring back toneof the extension, accordingly. Then you may dial the line number or make conversation whenthe extension answers.

Line Drop (798):

This service allows you to drop and then use an occupied line, even if the entire lines areoccupied, in case you must make an urgent line call.

Busy Extension Signalling (9):

If the extension you are calling is busy, you can transmit signals that will warn her/him byear about your call request.

Line-Line Connection (#69 or #63):

This service allows you to call another line after putting the current line on hold during a lineconversation. This feature can be used for establishing line-line connection as well, ifnecessary; such that, you can connect the line on hold and the other line you are makingconversation with.

Line Voice Level Control (66 / 67):

In case you have difficulty with hearing the incoming voice from the line, over which you aremaking a conversation, or in case the outgoing voice level seems to be low, then you canincrease those voice levels through this facility.


V001. 10.09.2002 A-11

Transmitting Ring Signal to Local-Battery Telephones (#3):

Local-battery telephones are telephones that cannot be detected by exchanges when theirhandsets are lifted, due to their structure. Therefore, until they start a conversation, it isnever apparent that their handsets have been lifted.

Ringers of such telephones ring only once when they are called. This facility can be used formaking the telephones ring by transmitting ring signals to them again, in case such anextension does not answer.

Hot Line

Any extension may be programmed as hot line. The hot line can be used in three differentways:

1. A pre-determined external number is called as soon as the telephone is picked up.

2. CO dial tone is received either as soon as or four seconds after the telephone is pickedup. Then an external number may be dialed.

3. Another extension may be called either as soon as or four seconds after the telephone ispicked up.


V001. 10.09.2002 A-12

I.4. CALL FORWARDING SERVICES

Follow Me (85):

You can make calls coming to your telephone ring at another extension, thanks to thisfeature.

Remote Follow Me (865):

Thanks to this service, you can forward calls, which comes to your telephone, to your presentlocation or to another extension, even though you are not in your place.

Follow Me No Answer (866):

You can make all calls coming to you ring on another extension in case they are notanswered after three ringings.

Executive-Secretary Service (888):

When the Follow Me feature is activated, since the entire calls coming to you will passthrough the extension to whom you have forwarded the calls, you will be defined as Executiveand the related extension as Secretary. In such a case, the Secretary extension can activateand deactivate the forwarding through her/his own telephone.

CALL FORWARDING SERVICES

Remote follow me

Executive-secretary service

Follow me noanswer

Follow me


V001. 10.09.2002 A-13

I.5. PASSWORD SERVICES

Password Define(836):

You can lock your telephone by using your password in order to prevent unauthorized usageof your telephone for external calls when you are not at your place.

Changing Password (836):

You can change your password.

Telephone Lock (837):

When you access a line selectively by dialing 9 through a telephone that has been locked by apassword, you will hear a short tone upon dialing a code for calls through the memory. Youare supposed to dial your password after that tone in order to proceed. This application istowards security.

Password dialing:

Through this facility, you can make line calls when your telephone is locked by a password.

Password-Protected Line Access (799):

PASSWORD SERVICES

Password define

Telephone lock

Password dialing

Changing password

Password protected line access

Remote line access


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By taking advantage of this service, you can make line calls within your own authorizationlevel, through any telephone.

Remote Line Access:

It is possible to make a call within your extension’s authorization level by calling a line thathas been marked as DISA from outside your company and by accessing another external linein your system.


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I.6. OTHER USER SERVICES

Parallel Ringing / Tone on Busy (835):

If you have been included in a group through PBX Extension Group program, then you canmake the calls coming to you ring simultaneously on the next five members of your group.Moreover, you can select the tone that will be emitted to the parties that will call you whenyour telephone is busy.

Reminder Service (8380):

You can employ your telephone as an alarm clock and make it warn you by ringing at acertain time.

Do Not Disturb (831):

If you want, you can make your telephone ring only once and then halt, instead of ringinguntil you answer, when it receives a call request.

OTHER USER SERVICES

Parallel ringing/Tone on busy

Reminder service

Do not disturb

Room monitoring service

Pager activation

Headset user

Background music

Door opener

Extension physical address query


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Room Monitoring Service (8385):

You can monitor the room in which your telephone is located, through the telephone of anyextension, in case it is necessary.

Pager Activation (741):

Thanks to pager, you have the chance to be notified of and pick the calls coming to yourtelephone, even if you are not at your place.

Headset User (742):

Thanks to this service, the extensions, which have very intense telephone traffic, can useheadset instead of handsets. Such extensions can still exploit the entire features as theywould through the handset.

Background Music (743):

You can listen to the music, which is being transmitted from an external music source that isconnected to your system, through your LT200 or FT20 telephone sets with handsfreefeature.

Door Opener (100):

There are two door openers in the system and they can be controlled independently.

Extension Physical Address Query (73122)

The physical address of a recently connected telephone in the exchange can be sent to aserial printer or to a computer by this service. The service is utilized rather at the installationstage of the exchange.


V001. 10.09.2002 A-17

II. OPERATOR SERVICESFollowing facilities can only be used by the operator of the system.

Date Setting (833):

You can set the date of the system.

Time Setting (832):

You can set the time of the system.

Common Pool Entry(834):

The Common Pool is a memory field with 1000 locations to record telephone numbers, whichis available for the utilization of all authorized extensions.

Night Mode (879):

Your exchange has been enriched in order to enable adjustment of the system in twodifferent service modes, in case one needs to utilize certain features differently. Theexchange may be adjusted to operate differently in those two modes, namely the Day Modeand the Night Mode.

OPERATOR SERVICES

Date setting

Time setting

Common pool entry

Night mode

Wake-up service

Group wake-up service

Message waiting on the operator

Restoring system parameters


V001. 10.09.2002 A-18

Wake-Up Service (8388):

You can enter wake-up time into the telephone of any extension.

Group Wake-Up Service (8389):

Wake-up time can be entered for several extensions at the same time.

Message Waiting on the Operator (740):

While there is a message or a note for an extension, the operator may notify her/him, bymaking use of this service.

Restoring the System Parameters (744):

If unexpected changes are observed with the operation of the exchange, and if those are notrelated to hardware problems, then the system parameters can be updated and theexchange recovers its normal operation state through this feature.


V001. 10.09.2002 A-19

III. HOTEL ROOM SERVICESThese facilities can be used either by the operator or by the hotel room extensions.

Hotel Room Cleanness Status Notification (730):

You can inform the operator of the cleanness status of rooms through the telephones inthose rooms.

Changing Hotel Room Usage Status (730):

You can change the usage statuses of rooms through the operator telephone.

Hotel Room Query (731):

By the assistance of the operator or the system supervisor, you can query the values thathave been entered through the 730-hotel room status notification service, when necessary.

Group Hotel Room Query (7319):

By the assistance of the operator or the system supervisor, you can query the values ingroups that have been entered through the 730 hotel room status notification service, whennecessary.

HOTEL ROOM SERVICES

Hotel room cleanness status notification

Changing hotel room usage status

Hotel room query

Group hotel room query

Check-in/Check-out

Meet me service

Minibar account


V001. 10.09.2002 A-20

Check-in/Check-out (732):

Through the operator telephone, a hotel room extension can be fully authorized to makecalls by day and night, her/his pricing and call record information can be reset (Check-in).

Meet Me Service (738):

The personnel who keep on changing place within a hotel can notify the operator of theirlocations.

Minibar Account (733):

You can use this feature to report your minibar account.


V001. 10.09.2002 A-21

IV. CALL RECORD LISTING SERVICESThese facilities (except for the Night Guard Code) can be used only by the operator.

Deleting a Record from the Call Record Listing (8765):

You can erase the call records of a specific extension from the call record memory of thesystem.

Call Record Listing of a Specific Extension (8766):

Detailed listing of the calls made by a specific extension can be taken again from the Net-CMor a printer.

Call Record Listing (8767):

Detailed listing of the external calls can be taken again from the Net-CM or a printer.

Resetting the Call Record Counter (8769):

You can reset the call record counter to 0000.

Total Cost Listing (8764):

You can have the print out of the total cost of a specific extension’s call records.

Night Guard Code (869):

You can use this feature to send a report to the printer from a specific location at a specifictime.

CALL RECORD LISTING SERVICESDeleting a record from the call recordlisting

Call record listing of a specific extension

Call record listing

Resetting the call record counter

Tptal cost listing

Night guard code


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V. VOICE MAIL BOX MESSAGESThese facilities can only be used if the system is equipped with the EVM200L Auto-Attendantand Voice Mail Box Module.

Temporary Absent Message (8648):

You can leave a message to be announced to the parties calling you when you are not at yourplace.

Permanent Absent Message (737):

The message you have recorded by the 8648 service is automatically erased when you useyour telephone. If there is a message you use frequently, then you can record it once and putit on and off line, when necessary.

Leaving a Message to an Extension (82):

You can leave a message to an extension, if s/he is busy, not answering or has left a messageindicating that s/he is not at her/his place.

Listening to New Messages (8646):

If there is a new message left to you, then when you lift the handset, the system message“You have a message.” will be announced, the dial tone will change to a discontinuous signal,the telephone will ring, in order to warn you, for 0.5 sec. and then remain silent in every 10minutes and each time it is picked up.

VOICE MAIL BOX SERVICES

Temporary absent message

Permanent absent message

Leaving a message to an extension

Listening to new messages

Listening to the entire messages

Reminder service with message

Permanent reminder service with message

Erasing the entire messages


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Listening to the Entire Messages (8645):

You can listen to the entire messages, new or old, which have been left to you.

Reminder Service with Message (8384):

You can use this feature in order to set a reminder on your phone with a voice message to beread to you at the reminder time.

Permanent Reminder Service with Message (8387):

You can use this feature in order to set a permanent reminder on your phone with a voicemessage to be read to you at the reminder time every day.

Erasing the Entire Messages (7561):

The operator can erase all the voice messages recorded on the system.


V001. 10.09.2002 A-24

VI. DISA SERVICESIf a line of the system is marked as DISA by programming then the following facilities can beused by calling the system through this DISA line.

Leaving Message to an Extension through the DISA Line:

When you call an extension through the DISA line, you can leave a message to the extension,if s/he is busy, not answering or has left a message indicating that s/he is not at her/hisplace.

Listening to the Messages through the DISA Line (8646):

Calling the system through a DISA line you can listen to the messsages left to yourextension.

DISA SERVICES

Leaving message to an extension through the DISA line

Listening to the messages through the DISA line

Documents

DS200 Users Facilities