THE SENDER/ RECEIVER

RELATIONSHIPDr. Nivin Sharaf MD

LMCC

OBJECTIVES To be able to improve communication

skills in day to day basis To be able to identify areas where

misinterpretation can arise from To be able to deliver information in a

professional, and efficient manner

SEEK FIRST TO UNDERSTAND

THEN TO BE UNDERSTOOD

COMMUNICATION COMPONENTS

Content

Objective

Accurate

Meaningful

Necessary

COMMUNICATION COMPONENTS CONT.

Emotional Impact

Can be interpretedas :NegativeOrPositiveExamples??????????????

BUILD A BRIDGE

Content Emotional Impact

Don’t assume identical interpretation of the message

MISINTERPRETATION Happens when one of the components is

missing

If NOT a content-focused= Shallow, unimportant= waste of our time

Content ONLY= Arrogant, overbearing, and ego driven

HOW TO BUILD THE BRIDGE? 1. Choice of information

2. Identifying whom to share the information with

3. How the information is delivered

1. CHOICE OF INFORMATION

Level Depth Complexity Of the content

To avoid mistakes ALWAYS communicate:1- Beginnings & Endings: Allow the receiver to have an accurate perceptions about the quality, and timelines of your work2- Changes: Positive or negativeAs quickly as possible3- Developing needs: If the need is clearly understood, it has a greater chance of being suported(Document?)4- Priorities & Deadlines: Give others time to anticipate and plan for future impact

1. CHOICE OF INFORMATION CONT.

2-IDENTIFYING WHOM TO SHARE THE INFORMATION WITH

Identifying your critical communication points Involves all people who are directly or

indirectly involved in your professional activity Better to broaden the depth of your

communication network and share information as broadly and deeply as possible

Consider your own response when you are left out of the loopOr find yourself saying: Nobody told me!

Make your communication network as inclusive as possible

and avoid becoming exclusive

Pause!

Selection of Language/Vocabulary/Jargon

When people don’t understand they will not ask, they don’t want to appear stupid

They will react negatively to your self-perceived superiority

3- HOW THE INFORMATION IS DELIVERED Words 7% Choose them carefully Accurate, and relevant

Tone of voice 38% Law pitch, well modulated , conveys confidence…etc

Non verbal communication 55%

It’s not what you sayIt’s how you say it!

ACTIVITY

I did not say he stole the money.

I did not say he stole the money.

I did not say he stole the money.

I did not say he stole the money.

I did not say he stole the money.

I did not say he stole the money.

TAKE HOME MESSAGE What you intend to say with your

nonverbal language really doesn’t matter. It’s what the receiver interprets that counts

Always take time to focus not only on what you say , but how will you say it. What will the receiver see and hear?

REFERENCES Effective communication skills for

scientific and technical professionals, by Harry E. Chambers 2001