Doug Dolanz368 Cowan Crescent, Sherwood Park, Alberta, Canada.

(780) 884-0155 celldolanzd@icloud.com

OBJECTIVESeeking a position as a Manager of Information Systems & Technology, in a well-reputed organization.

QUALIFICATIONS• 30 years of experience in Information Technology, 19 years in a management role

leading a team of up to 7 members in an office of up to 600 users, across multiple buildings and locations.

• Developed the IS&T department at my current posting in the Edmonton satellite office.• Instrumental in planning and executing numerous successful office expansions and

shutdowns, across various locations in Alberta.• Closely coordinate job schedules and needs with all departments to ensure smooth

operation.• Successfully manage simultaneous projects achieving milestones and targets through

solid project planning and execution.• Analyze and improve departmental operations by establishing fit-for-purpose procedures

& instructions resulting in increased productivity, efficiency and standardization.• The ability to understand user issues and convey them to IT members at a technical level

and vice versa.• Maintain a high standard of quality though continuous improvement and successfully

navigate annual ISO 9001 quality audits, while being recognized for positive contributions.

• Prepare and present project updates to senior management.• An effective negotiator, problem solver and decision maker.

EXPERIENCE• Responsible for staffing – hiring, transfers, promotions, terminations.• Develop IS&T career paths and job descriptions.• Set targets for team members and monitor progress against the service level agreement.• Conduct weekly team status meetings.• Develop annual department goals to fulfill organizational goals, cascading them to all

team members.• Coordinate yearly performance plans and carry out bi-annual performance reviews.• Develop & maintain the annual department training plan.

• Input on proposals in collaboration with business development.• Coordinate, develop and maintain, in participation with head office, the annual budget.• Change control management with risk assessment.• Collect data, compile statistics and present ongoing report outs.• Document and report on (KPI’s) Key Performance Indicators.

• Overseer of ongoing day-to-day operational activities.

• Interact and provide for site operations.• Hardware & software asset management & control.• Audio video technology research & implementation.• Management of user, desktop, telephone support & network services.

EMPLOYMENT HISTORY

Bantrel Co. - Edmonton, Alberta 1997 – PresentManager, Information Systems & Technology

IBM Global Services - Edmonton, Alberta 1996 – 1997Client Support Centre Specialist

Alberta Government, Department of Health - Edmonton, Alberta 1990 – 1996Systems Analyst III

Labatt Alberta Brewery - Edmonton, Alberta 1990 – 1993Computer Network Nighty Backup Operator

Specialized Micro Computer Systems - Edmonton, Alberta 1988 - 1990Computer Programmer Analyst

COMPETENCIES• Planning, Organizing & Execution• Systematic & Methodical• Problem Solving & Decision Making• Resource & Time Management• Policies & Procedures

• Leadership & Mentoring• Team Building & Motivation• Staff Training, Development & Retention• Communication, Delegation

• Customer Service Focused• Professional Attitude• Accountable, Reliable & Trustworthy• Results Oriented

EDUCATIONComputer Career Institute, Edmonton, Alberta, Canada 1987Diploma, Computer Programming & Analysis

VOLUNTEER WORKCanadian Blood Services - Partners for Life Coordinator & Donor

Enbridge Ride to Conquer Cancer – Fund Raiser & ParticipantHeart & Stroke Big Bike – Fund Raiser & Participant

REFERENCES

Orest IlkiwVice President & General Manager (Present)Bantrel Co. Edmonton, Alberta.(780) 906-9237 c (780) 462-5601 w

Fred SchaanManager, IS&T (Former)Bantrel Co. Calgary, Alberta.(403) 473-7755 c

Blair DunlopVice President & General Manager (Former)Bantrel Co. Edmonton, Alberta.(780) 934-1360 c(250) 766-4270 h