Dorset, Poole & Bournemouth - Care ChoicesDorset, Poole & Bournemouth Adult Care & Support Services Directory 2014 ZZZ FDUHFKRLFHV FR XN In partnership with The comprehensive guide

Dorset, Poole & BournemouthAdult Care & Support Services Directory 2014

In partnership with

The comprehensive guide to

choosing and paying for care

• Home support • Specialist care • Useful contacts • Care homes

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Bournemouth & Poole’s premier dementia care homes

We follow the Dr. Gemma Jones model of care giving which concentrates on four different behavioural stages in dementia.

We are able to provide support, prompting and reassurance in the earliest stage, followed by increasing supervision, social stimulation and help with personal care as the stages progress.

We can also meet the general needs and disabilities of old age on a twenty four hour basis as the home is well equipped with a range of equipment, such as hoists, assisted baths and walk-in showers, pressure relieving mattresses and cushions etc, to support older people.

We aim to meet each resident’s specific needs, including health, social, cultural, religious and dietary needs. To achieve this, we will ensure that all residents have a care plan detailing each of their individual care needs and how these will be met.

Our friendly and caring staff are committed to providing every resident with individual care and attention in a safe, homely and warm environment, with consistent high standards of service and care. Our rooms have en-suite facilities, underfloor heating, television, wireless call systems and telephone facilities.

26 Tower Road, Branksome Park,

Poole, BH13 6HZ

Aranlaw House Care HomeTel: 01202 763367

E: [email protected]

1 Clifton Road, Southbourne,

Bournemouth, BH6 3NZ

Seabourne House Care HomeTel: 01202 428132


16-17 Blair Avenue, Lower Parkstone,

Poole, BH14 0DA

Regency Manor Care HomeTel: 01202 715760


3

Who can help? 4

Where do I start? 4

Help and advice 4

Regions covered by this Directory 6

'Source Directory': choices for living your life 6

Your assessment 7

Personalising Adult Social Care 8

Personal Budgets 8

Direct Payments 8

Adult Social Care 9

Leaving hospital and staying independent 10

Reablement and rehabilitation 10

NHS continuing healthcare 11

Occupational therapy 11

Telecare and equipment 12

Keeping active 13

Living well 13

Making life easier in your home 14

Independent home care providers 18

Home care agency checklist 19

Dorset home care providers 20

Poole home care providers 25

Bournemouth home care providers 27

Further local help 29

Handy Van Repair Service 29

Day services 29

Respite care and short stays 29

Supporting unpaid carers 29

‘Home from Home’ day respite 30

Carers Direct 31

Dorset Partnership for Older People Programme (POPP) 31

Safe and Independent Living (SAIL) 31

Housing with care 32

Sheltered (or retirement) housing 32

Extra Care housing 32

Housing and support for younger adults 33

Specialist care services 34

Physical disability 34

Learning disability 34

Mental health 35

Dementia care 35

Memory cafés 37

Residential dementia care checklist 37

Care homes 39

Types of care home 39

Care homes checklist 41

Out of area care options 42

This Directory's helpline 42

Paying for care 42

Paying for your own care 42

What will you have to pay for your care? 43

Third party payments for care home fees 45

Care fees can increase 46

Essential information 46

Inspection and registration of care services 46

Comments, compliments and complaints 46

Have your say about local services 47

Protecting vulnerable adults 47

The Registered Nursing Homes Association 48

Legal help and advice 49

Useful contacts 50

Care homes & care homes with nursing listings 54

West Dorset 54

North Dorset 62

Purbeck 64

East Dorset 65

Poole 71

Bournemouth 77

Index 86

Contents

Dorset, Poole and Bournemouth Councils' distribution of this publication does not

constitute their support or recommendation of any of the products or services advertised

or listed within. All the listings in this publication are supplied by the Care Quality

Commission and neither Dorset, Poole and Bournemouth Councils nor Care Choices Ltd

can be held responsible for any errors or omissions.

Alternative formats This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those

requiring the information in the spoken word.

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 206953.

44

Where do I start?

Help and advice

Who can help?

If you need any form of advice about help to remain

independent, or about your care options, you should

phone your relevant Adult Social Care department to

request an assessment. Contact details can be found

below.

Anyone can ask for an assessment, regardless of their

fi nancial situation. The assessment and advice is free. You

may be asked to make a fi nancial contribution towards

services arranged for you, which could be the full cost of

the service for people who can aff ord to pay.

Dorset County Council Adult Access Team

Tel: 01305 221016

Email: [email protected]

Web: www.dorsetforyou.com/socialcare

Poole Adult Social Care Help Desk

Tel: 01202 633902


Web: www.poole.gov.uk/health-and-social-care/

Bournemouth Care Direct

Bournemouth Borough Council

Tel: 01202 454979


Web: www.bournemouth.gov.uk/adultsocialcare

Directory, which covers a large area, three councils are

responsible for community care services:

• Dorset County Council (Adult and Community Services),

• Borough of Poole (Adult Social Care), and

• Bournemouth Borough Council (Adult Social Care).

Throughout the text, for ease of use, the services are

described as coming from ‘Adult Social Care’.

Adult Social Care (ASC) assesses need and provides

information, advice and services to the people of Dorset,

Poole and Bournemouth, 24 hours a day, 365 days a year.

ASC supports adults of working age and older people who

have physical disabilities, learning disabilities, mental health

issues, a sensory loss or general frailty. The aim is to actively

promote independence and choice and help people to

be self-reliant and live in their own homes for as long as

possible. When this is no longer possible they help people

to choose good quality supported housing or care homes.

ASC will always provide support and advice, even if they

cannot pay for the help you need. They will do their best

to help get you back to living independently.

One in ten people in the UK care for friends or family

members. ASC supports unpaid carers in various ways, for

example by providing training, links to support groups

and assisting carers to get a break from their caring

responsibilities.

This Directory contains information about the services

available to people in Dorset, Poole and Bournemouth.

These include:

• the protection of vulnerable adults;

• assessment of needs;

• advice about social care, health, housing and money;

• short term help at home to recover your independence

after an illness or a crisis;

• equipment to support independence;

• adaptations to the home environment;

• benefi ts advice;

• meals at home;

• social activity;

• support for carers and providing breaks;

• personal care at home;

• Personal Budgets; and

• care homes and care homes with nursing.

People fi nding it hard to manage on their own, and their

families, need to know where they can go for advice and

help on the many adult social care services available

locally. This Directory is an important source of that

information.

There are many appropriate services provided by

diff erent organisations, including councils, voluntary

organisations, private care agencies and the NHS. In this

Corfe Castle

Thinking of moving into a care home – or just needing a little extra help at home?

We’re here to help

RESIDENTIAL | DEMENTIA | RESPITE | NURSING | ASSISTED LIVING | HOME CARE

Registered Charity No. 1014697

Bournemouth

1

Weymouth

Crewkerne

Gillingham

2

3

45

6 Ferndown

Poole7 Dorchester

8

9

10

111413

Christchurch12

16

15

Our locations throughout Dorset:

To arrange a visit or find out more, go to our website, call or send us an email

www.care-south.co.uk | 01202 712400 | [email protected]

Alexandra House Parkstone, Poole

01202 746640

Buxton House Weymouth

01305 760834

Castle Dene Bournemouth

01202 397929

Dorset House Hamworthy, Poole

01202 672427

Elizabeth House Parkstone, Poole

01202 744545

Fairlawn, Ferndown 01202 877277

Maiden Castle House Dorchester

01305 251661

Mount Pleasant Weymouth

01305 760903

Residential care homes

1

2

3

4

5

6

7

8

Queensmead Christchurch

01202 485176

St Martins Gillingham

01747 823221

Talbot View Bournemouth

01202 537571

Templeman House Bournemouth

01202 537812

The Fearnes Bournemouth

01202 296906

Wickmeads Bournemouth

01202 427144

East Dorset 01202 394000

West Dorset 01460 270500

9

10

11

12

13

14

15

16

Home care offices

Whatever your care needs, we know that it’s the care that counts – the quality care of all our residents and home care customers. As a leading provider of residential and home care across Dorset, we offer compassionate residential and dementia care in a home-from-home atmosphere.

We also provide care to anyone who needs support in their own home, from young people and adults with disabilities, to older people who need a helping hand with their daily lives.

Whether you’re looking for care in your own home, a short respite stay or a new home, we offer a warm welcome, comfort, compassionate care and peace of mind.

66

WEST DORSET

NORTHDORSET

PURBECK

EASTDORSET

Lyme Regis

Weymouth

Bill of Portland

BOURNEMOUTH

Sturminster Newton

Shaftesbury

Gillingham

Blandford

Forum

Wimborne

Minster

Ferndown

Christchurch

Wareham

Swanage

Dorchester

Bridport

Charmouth

Sherborne

POOLE

Regions covered by this Directory

Source is an online directory of advice, information and support for all adults in Bournemouth, Poole and Dorset,

particularly those with care and support needs. You can use Source to find out about the choices available to help you

keep healthy and active and to learn about care and support options.

The Source website is complemented by telephone helplines and face to face interaction. The directory is a partnership

between Bournemouth Borough Council, Borough of Poole and Dorset County Council working with a cross section of

adults with care and support needs and their carers.

It’s free, easily accessible and simple to use. Visit www.sourcedirectory.org.uk to find out more.

'Source Directory': choices for living your life

Home care providers

Dorset 20

Poole 25

Bournemouth 27

Care homes listings

West Dorset

Beaminster 54

Bridport 54

Charmouth 54

Dorchester 55

Lyme Regis 58

Sherborne 58

Weymouth 59

North Dorset

Blandford 62

Gillingham 62

Shaftesbury 63

Sturminster Newton 63

Purbeck

Swanage 64

Wareham 64

East Dorset

Christchurch 65

Ferndown 67

Verwood 69

Wimbourne 69

Poole 71

Bournemouth 77

7

Your assessment

• a social worker or health professional such as a doctor or

health visitor; or

• any other agency.

If you wish to request an assessment or need more

information, telephone your local Adult Social Care office

(contact details are on page 4). They will arrange for an

interpreter if you do not speak English or if you use sign

language.

What does the process involve?

The assessment of your needs will involve your social

worker talking with you, your carer (if you wish) and other

people who know you well, about different aspects of

your life. These discussions may include your physical

health, your emotional health, how you manage to look

after yourself, what outcomes you are looking for from

the care and support provided and your current family

and support networks. Services may be offered to meet

needs that pose a ‘critical’ or ‘substantial’ risk to your

independence, in line with the Government’s ‘Fair Access

to Care Services’ guidelines. Methods of best meeting your

needs and achieving your outcomes will be discussed and

agreed with you.

Do I have a say in what services I get?

After your needs have been assessed, Adult Social Care

will advise you about services you may be eligible for and/

or a Personal Budget (explained on page 8) to help you

meet your care needs. They will discuss with you:

• the type of help you think you need to meet your

outcomes;

• when you think it is needed;

• who will be providing the assistance;

• how long they will be with you;

• how it will be paid for; and

• your religious and cultural needs.

Support plans are reviewed regularly and will include all

references to any Personal Budget you may be eligible for,

to help pay for your care needs.

Before they can arrange care services for you, Adult Social

Care must assess your needs. Social workers, housing staff

and health professionals may work with you and your

carer to identify what your needs are and how they might

best be met.

The assessment is based on your circumstances and

will be different for each person. A social worker/care

manager will look at ways to best meet your agreed

outcomes and goals.

The best way of meeting your goals will then be

discussed with you, sometimes with an occupational

therapist’s help. If you already have a relative or friend

who is a carer, they can also be assessed if they wish.

Once your needs have been assessed and your desired

outcomes established, Adult Social Care will decide if

you are eligible for their help. To do this, they will use a

framework set by the Department of Health. Your ‘risks

to independence’ and needs will be assessed in four

eligibility bands ranging from ‘low’ to ‘critical’.

A financial assessment will also take place, to determine

how much you can afford to contribute towards the

cost of your care. For details of financial assessments and

contributions, see your Council’s separate factsheets. ‘Paying

for Services in a Care Home’ is available if you live in Dorset.

If you live in Bournemouth the leaflets ‘Paying for Care’ and

‘Choosing and Paying for Care in a Residential or Nursing

Home’ will tell you about charges. Further details are in

Poole’s ‘Charging for Residential Care’ leaflet ‘Contributions

towards Personal Budgets (non-residential social care

services)’ and ‘Paying for a Care Home Placement’ booklet.

Am I eligible for an assessment?

To be eligible for an assessment, you may have one or

more of the following:

• sight or hearing difficulties;

• mental health needs;

• frailty because of old age;

• ongoing care needs when you leave hospital;

• learning disabilities;

• permanent, substantial physical disabilities;

• a long term illness; or

• problems related to substance misuse.

Alternatively, you may provide regular unpaid care for

someone and subsequently be eligible for a carer’s

assessment.

Who can refer you for an assessment?

You can be referred by:

• yourself or a relative, friend or neighbour;

88

the way communities, organisations and individuals work

to support people. It recognises that people want better

quality services that are personal to them, and more

control over decisions that aff ect them.

In the traditional system of social care, professionals made

decisions about the support people could have and who

would provide it. As a result, people often had little or

no choice about the support they received. The central

government directive ‘Putting People First’ has changed

Personal Budgets

Direct Payments

Personalising Adult Social Care

A Personal Budget is an amount of money to pay for your

social care support if you are recognised as needing long-

term support from Adult Social Care after an assessment

of your situation. It allows you to have more choice and

control over your life because it lets you make decisions

about the support that you need. It asks how you want

to live your life, what you want to achieve and the type of

support you need to do this.

There’s also a fi nancial assessment to work out how

much you need to pay towards your Personal Budget.

Adult Social Care also checks that you are getting the

benefi ts you are entitled to.

A Personal Budget, for example, can be used to pay for

Direct Payments are fi nancial payments made to you, if

you have been assessed as eligible to receive support

from Adult Social Care. Instead of councils arranging or

providing services directly, you can use this money to

purchase support that you consider most appropriate to

meet your assessed social care needs.

Direct Payments give you more fl exibility and choice,

by enabling you to buy support for yourself that better

suits your individual needs.

If you receive a Direct Payment, you are in control -

you can decide how your support needs will be met, by

whom and at what time.

You can employ your own support staff , which means

they will report directly to you. Or, you can have a contract

with a local agency, in which case the agency will be

accountable to you, not to Adult Social Care.

a personal assistant if this is needed to support you.

The amount should be enough to meet your assessed

needs. The assessment will look at things like how much

help is needed to carry out practical tasks for daily living.

This money can be managed by you or Adult Social

Care and is not classed as income - it’s paid to meet your

needs, and having a Personal Budget will not aff ect your

benefi ts.

A Personal Budget can also be managed by someone

you nominate to act on your behalf or you can ask the

council to look after your budget and use it to buy and

arrange support. You can also choose to use a mixture of

these methods.

If you are a carer you may also be eligible to receive

Direct Payments to help you in your caring role or to have

some time for yourself. A Direct Payment can be used for

all or part of your care or support package.

Who can have Direct Payments?

Adult Social Care can make a Direct Payment to most

people who need support, including:

• older people who have been assessed as needing adult

social care services;

• disabled people (including people with mental health

needs) aged 16 and over, and those with short as well

as longer term needs;

• carers; and

• parents of disabled children, for children’s services.

If you are assessed as being eligible to receive support and

you want to consider having a Direct Payment, you must be:

• over 16;

• able to legally consent to receiving the payment from

Adult Social Care; and

• able to manage the money to meet your needs. This may

be on your own or with someone’s help, as long as you

are in control of how the money is spent.Jurassic Coast

9

• Home care - help with personal care such as washing

and dressing. See page 18 for more information.

• Supported housing or extra supported housing -

provided by your district or borough council. See page 32.

• Respite care - residential care or care provided in your

own home to give you or your carer a break. Further

details are on page 29.

To decide what sort of help you need, and what kind of

outcomes you are looking for, Adult Social Care will work

with you to assess your needs. They will then need to

agree a support plan for you. This sets out how you can

meet your needs and what help can be provided to help

you manage at home.

It is likely that Adult Social Care will ask you to make a

financial contribution towards the services you receive,

based on your ability to pay. You should be given clear

information about what you can expect to pay.

Support plans may change if your needs change,

leading to another assessment, which is often called a

‘review’. Assessments are explained on page 7.

‘Adult Social Care’ is the name given to services which aim

to help people live at home independently with a care

support package. Services might include:

• Reablement - help to build up strength, re-learn skills

and get ready to cope with day-to-day living at home

after an illness, accident or stay in hospital. See page 10.

• Personal Budgets - a flexible way of providing social

care services which enables people eligible for social

care to have money to choose and buy services, that suit

their lifestyle - see page 8 for further information.

• Direct Payments - this scheme allows you to buy in the

care you need for daily independent living - more

information is on page 8.

• Community meals - usually supplied frozen to reheat

yourself.

• Day services - available in care homes or community

centres. For more information, see page 29.

• Housing adaptations - Adult Social Care can provide

information about equipment and adaptations to make

it easier for you to continue to live in your own home –

see page 14 for more details.

Direct Payments continued

Adult Social Care

What can Direct Payments be used for?

The money is for you to arrange support to meet your

eligible needs. You may choose to employ people directly,

to buy services from an independent or voluntary sector

provider or purchase equipment to help you live more

independently. Direct Payments enable you to choose

and plan your support in more flexible ways that fit in

with your life.

It is important that your plans meet your assessed

needs in the best way for you. As long as the money is

used lawfully and your eligible needs are met, there can

be a lot of flexibility about how you spend the money. For

this reason there is not a list of things the money can be

used for.

Most Direct Payments are made to meet regular

ongoing support needs. However they can also be made

as a single payment, for example, to purchase equipment

or a short respite break.

If you prefer, Adult Social Care can arrange services to

meet some of your needs directly, they can offer you a

combination of a Direct Payment and services that they

provide or buy from another provider on your behalf.

What do I do next?

If you are interested in Direct Payments and are currently

receiving social care support from Adult Social Care, please

contact your care co-ordinator (who may also be called

your care manager or social worker) for more information.

Alternatively, to find out more information about

Personal Budgets and Direct Payments, please contact

your relevant Council directly:


Tel: 01305 221016


Web: www.dorsetforyou.com/socialcare

Borough of Poole Adult Social Care Help Desk

Tel: 01202 633902


Web: www.poole.gov.uk/health-and-social-care



Tel: 01202 454979



1010

Reablement and rehabilitation

Reablement is often described as ‘helping people to do

for themselves rather than doing it to or for them’. It is

short term, intensive support that enables people to

optimise their independence.

Dorset County Council’s reablement service provides

practical and emotional assistance to people who are at

risk of not being able to remain independently in their

own home because of frailty, disability or illness. The

service is provided by the Community Support Service.

The aim of reablement is to maximise independence,

choice and quality of life, and reduce the need for support

in the future.

Borough of Poole is looking to commence a new

reablement service in the near future. This will be a

short-term service designed to help people who have

had a crisis (like a fall or spell in hospital) to regain the

confidence and skills to live independently, so they can

help themselves and continue to stay in their own home.

If you live in Bournemouth, are aged 65 or over, and

qualify for adult social care, reablement may be one of the

full assessment of the person’s needs. The social worker

will help people with information, advice and support

about appropriate community services which can include

information about care homes, home care, benefits

information and day opportunities. They will also signpost

people to other services who may be able to help.

Bournemouth residents who are being discharged from

Royal Bournemouth or Christchurch hospitals following

a stroke are supported by the Stroke Coordination Team.

They offer practical support to help people return to

living as independently as possible. This could involve

signposting to services for people who need ongoing

care, helping people to join clubs and groups or

assistance with finding work or volunteering. You can

contact them on 01202 705440 or email: stroketeam@

bournemouth.gov.uk.

Poole residents being discharged from Poole Hospital

following a stroke are also supported by a Stroke

Coordination service. This service provides information,

support and signposting to ensure that people have the

information they need to make choices which enable

them to live as independently as possible after a stroke.

The Stroke Coordination service can also refer clients to

the care management team and psychological support

services if additional care support is required, based on

identified need.

Dorset residents being discharged from Dorset County

Hospital (Dorchester), Royal Bournemouth, Christchurch

or Poole hospitals are also supported through a Stroke

Coordination service. This service provides advice and

information, support and signposting to help people to

become as independent as possible.

Adult Social Care and the NHS work very closely together

to ensure that hospital patients are discharged safely

and are able to return to home life as quickly as possible.

Social care staff are available to help with information and

advice when you are ready to leave hospital.

No matter which hospital you are in, you can

request an assessment of your needs to help you stay

independent and confident when you return home. The

assessment involves asking you about your needs and

what is required to help you live safely and independently

at home. There will also be an explanation of any charges

that may be made.

A relative, carer, or a member of the hospital staff may

also approach the hospital social care team and ask them

to carry out an assessment, but this will not go ahead

unless you agree.

If you already have a social care service in place Adult

Social Care will make an assessment of any other needs

you may have after your stay in hospital.

Carers should be offered an assessment and may also

need advice and support. The hospital social care team

is available to discuss any issues with them and also give

them details of carers’ support groups.

Adult Social Care can also introduce you to local

voluntary organisations who can help with a variety of

services such as laundry and domestic cleaning, or sitting

services.

Borough of Poole also works with people who are

being discharged from hospital who are not eligible

for financial assistance from Adult Social Care services,

sometimes known as self-funding clients.

A social worker will visit these clients and undertake a

Leaving hospital and

staying independent

11

Reablement and rehabilitation continued

NHS continuing healthcare

Occupational therapy

services you are offered. Reablement can support you to

become independent after a fall or illness, or if you get

to the stage when you feel you cannot manage without

support. Staff work with you for a short time to regain

skills and confidence to achieve manageable goals. They

offer advice and information, make sure you have the

right equipment, suggest daily living aids that might help

you, and let you know about other sources of support.

The aim of rehabilitation is to maintain or increase your

independence and allow you to live in your own home for

as long as possible. You will be supported with the provision

of short-term care support and/or therapeutic intervention

for example physiotherapy or occupational therapy.

The assessment is carried out by multi-disciplinary

teams of health and in some areas, social care staff. (These

are joint teams with reablement services and social care

staff.) The intermediate care services will promote your

health and well-being and can help to prevent falls at

home. The service also aims to reduce admission to

hospital by providing a rapid response to you at home.

In addition, the service can enable you to be discharged

home from hospital earlier by providing care support and

intensive rehabilitation in your own home. The service

NHS continuing healthcare is provided solely by the

NHS if you have extensive healthcare needs. This is free

of charge, wherever it is delivered and can be provided

in any setting. In your own home the NHS funds all care

required to meet your assessed needs. In a care home, the

NHS makes a contract with the home and pays the full

fees for your accommodation as well as all your care.

You can ask for an assessment by health and social care

Occupational therapists can help you lead a more

active and independent life using a variety of methods,

including the use of adaptive equipment. They can assess

your home for hazards and point out things that might

contribute to falls. They also advise carers on techniques

for moving and handling the person they care for.

Adult Social Care may be able to help with specialists.

Visiting you at home, an occupational therapist will

be able to suggest adaptations that will improve your

mobility. Perhaps handrails would be useful? Would a

ramp up to your front door help if you are in a wheelchair?

helps prevent unnecessary or premature admission to

long-term residential and nursing care.

A discharge or a care plan for any future care needs

will be discussed with you and you will be given details

on how you can receive help to set up on-going care

arrangements. The service may last for a number of weeks

and during this assessment period, intermediate care is

free of charge. When this is completed a care plan for your

future care needs will be discussed and you will be given

details on how you can receive help to set up on going

care arrangements.

professionals who will visit you to identify and prioritise

your needs. The assessment will be used to decide what

services will be provided and where, and who funds them.

If your needs change, regular reviews will be carried out

and your care and/or funding arrangements will change

to meet them. Contact the Dorset Clinical Commissioning

Group (CCG) for more information (see page 51 for

contact details of the relevant office for your region).

Major alterations such as fitting a downstairs bathroom

or widening doorways can be paid for with a Disabled

Facilities Grant (DFG).

An occupational therapist will talk you through any

new equipment you may be given, as well as help you

apply for funding for major adaptations, if you need them.

An assessment of your needs will determine whether an

occupational therapist will be the best person to help and

what charges (if any) you can expect to pay.

Continued on page 12

1212

Occupational therapy continued

Telecare and equipment

have been assessed as eligible for help by Adult Social

Care, or equipment can be purchased privately.

Dorset

Those assessed as eligible for telecare equipment in

Dorset will be provided with the equipment free of

charge. Equipment provided can range from a Lifeline

unit and pendant only, through to a Lifeline unit and a

whole range of additional sensors. An individual’s ability

to pay the monitoring charge (£4.15 per week) will be

based on a financial assessment.

Call the Adult Access Team on 01305 221016 if you

would like to find out more.

Dorset

The local authorities, NHS Dorset and hospitals in Dorset

have collaborated to provide an integrated supply service,

with Adult Social Care currently supplying 9,000 items

of home equipment and adaptations to people with

disabilities each year. A new prescription-based system

is being trialled, aimed at providing greater choice and

more buying power to the end user.

Contact the Adult Access Team for details of how

they may be able to help.

Tel: 01305 221016

Fax: 01305 264607


Bournemouth and Poole

In Bournemouth you can access a wide range of aids to

daily living to meet your assessed needs through the Equip

for Living Service. This is run in partnership with Borough of

Poole, Dorset CCG and Nottingham Rehab Supplies (NRS).

There is also an Enable Me shop and demonstration

area offering advice and ideas for people looking to buy

their own aids.

Equip for Living/Enable Me

498 Wallisdown Road, Bournemouth BH11 8PT.

Tel: 0844 893 6364

Fax: 0844 893 6365


You can find out more by phoning the Adult Social Care

Help Desk on 01202 633902 or Bournemouth Care Direct

on 01202 454979.

Assistive technology and community alarms

Assistive technology or telecare services help vulnerable

people, particularly older people, to live in their own

homes with greater safety and independence.

They use a range of technologies that raise alarms to

get help for someone 24 hours a day and so provide help,

security and peace of mind. Special equipment can be

linked to your telephone system so you can get help quickly

if you need it, even if you are unable to speak. For some of

the services you do not even have to press a button to call

for help as they work on sensors that detect movements like

falls, gas or carbon monoxide escapes, or floods.

There are different types of telecare service depending

on your level of need. Services can be provided if you

DOTS Disability is a not for profit Community Interest Company. We support the charity Access Dorset

to provide support to disabled and older people in our community. Company Number: 6230265

“Its invaluable...they just help me think outside the box, and I have expert advice whenever I need it’.

Training Services

• OCN Accredited Trusted Assessor

& Trusted Technician Training

• Dementia Awareness and

Disability Equality Training

• Ergonomic and work place

assessments

• Return to work assessments

Independent Occupational Therapy ServiceExperienced Occupational Therapists providing assessments, treatment

and advice for individuals in their own homes, and residential homes,

helping them to stay as safe and independent as possible for longer.

“After months of worry…they helped me work out what I needed to keep my Dad independent and safe at home”

Independent Residential Care Home OT Service from £75 per year

Includes telephone support and

advice, and visits to help you meet

CQC Essential Standards of Quality

and Safety.

For more information call us today on 01202 771336 Email: [email protected]

Looking for care or support?

For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077 Publications

13

Poole

The aim of the ‘Wellbeing and Prevention’ initiative in the

area is to promote the health and wellbeing of vulnerable

adults and older people in Poole, through contact and

work with a number of voluntary and other statutory

organisations, enabling as wide a range of services to be

off ered as possible.

Contact the Adult Social Care Helpdesk on 01202

633902 or email: [email protected] for further

information.

Bournemouth

For information about healthy living in Bournemouth,

a good starting point is to visit the Bournemouth

2026 Trust’s Information for Living web page at www.

bournemouth2026.org.uk/information-for-living/

where you can fi nd out about leisure, health and

wellbeing, as well as a range of other useful information

to help in your day-to-day life.

Bournemouth walks

Bournemouth’s Parks arrange walks throughout the year,

including regular Monday Morning Meanders. These walks

are a great way of fi nding out about the wonderful variety

of countryside and wildlife in their parks, nature reserves

and throughout the town. Find out more by phoning

01202 451629 or email: [email protected]

Poole

Poole Lifeline provides a compact emergency alarm

system for all people at risk living in their own homes. The

service is backed up by a local control centre equipped

with call-handling computers, which provide two way

speech communication between callers and caring staff .

Contact Housing and Community Services on 01202

733255 for more information.

Bournemouth

Bournemouth’s Careline is a 24-hour monitoring and

referral service for residents who need help in an

emergency. They are accredited by the Telecare Services

Association (TSA), the regulatory body for the UK’s

telecare industry. For more information, call: 01202

452795 or email: [email protected]

While there will always be help and support for people

who can no longer cope alone because of disability or

illness, the majority of people lead active lives – as long as

they know what is happening in their local area.

Staying physically active not only helps with mobility,

blood pressure and managing your weight, mentally it

makes you feel good too. It is not just about going to the

gym – dancing, bowling and walking are all good ways to

get exercise, have fun and meet new people.

Dorset

Regular short guided health walks take place every week

throughout Dorset to help keep you fi t and healthy. These

free walks off er a great opportunity to get out in the fresh

air and meet new people. For more information go to

www.dorsetforyou.com/healthwalks.

Living well

Telecare and equipment continued

Keeping active

Chesil Beach

1414

In the living room

Making life easier in your home

WHAT YOU

HAVE TO DO

WHAT IS DIFFICULT

FOR YOU

SIMPLE

SOLUTIONS

MORE COMPLEX

SOLUTIONS

COMPLEX

SOLUTIONS

• Get in and out

of chairs

• Standing up from

sitting is difficult

• Block of foam in chair base

• Buy a new chair – get

professional help to make

sure the height is right

• Regular gentle exercise

• Get up regularly, to keep mobile

• Ready made chair

raisers if your chair

is low

• Buy electric riser chair

• Open and

close windows

• Can’t reach windows

• Not secure to leave

windows open

• Move furniture out of the way

• Gadget to open/close window

• Remove window

opener

• Install extractor fan

• Install new windows

• Environmental controls

• Control

heating

• Can’t reach controls

for fire or heating

• Change switches

• Fit timer switch

• Move heating

controls

• Install new or additional

heating system

• Switch lights

on and off

• Can’t reach switch

• Switch is difficult

to use

• Light switch toggle

• Socket extension

• Handi-plugs

• Move light switches

• Replace light

switches

• Environmental

controls

• Keep warm • Affording the fuel

• Carrying the fuel

• Control heating

• Insulate your home

• Ask for a winter fuel payment

• Use a trolley – if you can safely

lift the fuel into the trolley

• Replace the fire • Get a grant

• Change to a cheaper

heating system

• Watch TV • Hear the sound

of the TV

• Use subtitles • See GP • Get a room loop

• Request an assessment

for a hearing aid

BYRON

Chair raisers

Plug with handle

Easi-reach

Dorset County Council Access Team: 01305 221016

Poole Adult Social Help Desk: 01202 633902

Bournemouth Care Direct: 01202 454979

15

In the bedroom

M T W T F S S

WHAT YOU

HAVE TO DO

WHAT IS DIFFICULT FOR

YOU

SIMPLE

SOLUTIONS

MORE COMPLEX

SOLUTIONS

COMPLEX

SOLUTIONS

• Get in and

out of bed

• Standing up from

sitting on the bed

• Difficult to move from

wheelchair to bed

• Bed is hard to reach

• Bed is too soft

• Move bed/furniture

• Leg lifter

• Raise bed

• Learn new techniques for

moving safely

• Fit grab rails

• Buy a new bed

mattress

• Transfer board

• Hospital bed

• Buy an electric

adjustable bed

• Mobile hoist

• Ceiling track hoist

• Sit up in bed,

turn or roll

over

• Bed is too soft

• Bedding is too heavy

• Nothing to lean on

• Change bedding


moving safely

• Buy a bed cradle

• Buy a bed ladder

• Bed lever

• Pillow raiser

• Change mattress

• Buy a specialised

mattress

• Drop-down rail

• Monkey pole

• Keeping

warm in bed

• Checking the safety

of your electric

blanket

• Contact (see key below) for

further information

• Getting

dressed

• Difficult to reach all

of your body• Contact either or or (see

key below) for further information


dressing

• Buy clothes with different

fastenings

• Buy simple gadgets:

long handled shoe

horn; elastic shoe

laces; dressing stick;

button hook;

stocking aids

• Consider care in

your own home

• Cut your nails • Can’t reach feet

• Hard to hold scissors

• Easy grip scissors • See a podiatrist

• Take your

tablets

• Opening bottles

• Remembering to

take tablets

• Ask pharmacist for an easy to

open bottle

• Keep a note when you have

taken a tablet

• Get a pill dispenser

with days and times

marked

• Ask someone to

prompt you

• Read the time • See the clock to tell

the time

• Buy a clock with larger numbers • Buy a clock that

‘speaks’

Pillow raisers

Bed raisers

Pill dispenser

Easy grip scissors




1616

In the kitchen

WHAT YOU

HAVE TO DO

WHAT IS DIFFICULT FOR

YOU

SIMPLE

SOLUTIONS

MORE COMPLEX

SOLUTIONS

COMPLEX

SOLUTIONS

• Reach

cupboards

• Cupboards are too

high or low

• Cupboards are too deep

• Cupboard doors are

too heavy

• Re-arrange things in

cupboards/on surfaces

• Buy Easi-Reacher or

Handi-Reacher

• Alter spring in door

closers

• Lower or raise

cupboards

• Use taps and

switches

• Taps or switches are

too awkward

• Can’t reach taps or

switches

• Fit tap turners • Change switches

• Raise or reposition taps

• Fit lever taps or new taps

Alter kitchen

• Cutting,

chopping,

preparing and

cooking food

• Work surface too high

or low

• Hard to grip packets or jars

• Hard to grip knife

• Pans or kettles too

heavy to lift

• Sit at a table

• Range of kitchen gadgets

available: knife with a thick

handle; chopping board

with spikes; pan handle

holder; teapot tipper;

lid gripper.

• Food processor

• Perching/high stool

• Buy a trolley

• Change height of

work surface

• Make space under

work surface for

knees when sitting

• Moving

around the

kitchen

• Not enough space • Re-organise furniture • Review mobility equipment

used

• Adaptation to

kitchen

• Eating and

drinking

• Cutlery is hard to grip

• Food/plate keeps slipping

• Can’t carry food to table

• Can’t lift cup

• Contact Adult Helpdesk

on either or or • Large handled cutlery

• Non-slip mat

• Lightweight insulated cup

• Use a cup with two handles

• Buy a trolley

• Laundry and

ironing

• Washing machine is

too high or too low

• Putting up ironing board

• Wall-fixed ironing board • Raise/lower washing

machine

• Change washing

machine or iron

Perching stool

Liquid level indicator

Teapot tipper

Pan handle holder

Chopping board

with spikes

Large handled cutlery




17

In the bathroom

WHAT YOU

HAVE TO DO

WHAT IS DIFFICULT FOR YOU SIMPLE

SOLUTIONS

MORE COMPLEX

SOLUTIONS

COMPLEX

SOLUTIONS

• Wash

hands,face

and body

• Turning the taps

• Standing at the basin

• Basin is too low or too high

• Can’t reach all parts of

the body

• Tap turners

• Long-handled sponge

• Flannel strap

• Contact either or or (see key below)

• Lever taps or new

taps

• Stool

• Raise or lower basin

• Showers

• Have a bath • Turning the taps

• Stepping into the bath

• Risk of slipping in the bath

• Getting up out of the bath

• Difficulty washing my back

• Strip wash

• Non-slip mat in bath

• Tap turners

• Buy a long-handled

sponge

• Half-step

• Grab rails

• Bath board

• Bath seat

• Lever taps or new

taps

• Bath lift

• Mobile hoist

• Ceiling track hoist

• Replace bath with

shower

• Convert bathroom

to a wet room

• Consider care in

your own home

• Dry yourself • Floor is slippery

• Room is too cold

• Difficulty in drying body

• Heat bathroom

• Non-slip mat

• Towelling gown

• Change floor

covering

• Hot air body dryer

• Use the toilet • Toilet is too high or too low

• Difficult to clean yourself

• Flush lever is awkward

• Toilet is hard to get to

• Raised toilet seat

• Combined toilet seat and

support frame

• Flush lever extension

• Contact either or or (see key below)

• Buy a commode

• Buy a portable urinal

• Grab rails

• Specialist toilet

• Alter position of toilet

• Request short-term

loan of commode

• Clean teeth • Gripping the toothbrush

• Standing at the basin

• Toothbrush gripper • Electric toothbrush

• Stool

• Have a shower • Difficult to stand for long

shower

• Shower too high

• Shower controls are awkward

• Shower is slippery

• Not enough room to move

• Strip wash

• Non-slip mats

• Half-step

• Shower board

• Shower chair or stool

• Replace shower

controls

Grab rail

Long-handled sponges

Shower board

Raised toilet seat

Toilet seat and

support frame

Tap turners




1818

In order to enable people to live in their own home for

as long as possible, a range of home care services are

available. Help is on off er from day-to-day tasks such

as cleaning, shopping and food preparation/cooking,

through to personal care that helps with tasks like

dressing, bathing, toileting and prompting the taking

of medication. Carers need to be properly trained,

particularly in moving and handling and the use of hoists

for some tasks. Before you make any decisions regarding

the provision of care, be sure to contact several providers

and ask for a ‘Service User’s Guide’ and their charges and a

draft contract between you and the care provider.

Daily care/domestic support

Carers can call in on a daily basis to assist with any of

the tasks described above. Depending on the level of

help required their visits can be just half an hour or up

to several hours. Generally, visits are available from 7am

until 10pm. Some people will need multiple visits per day.

Night services can also be provided. The hourly rate for

these types of services depend on the services required,

the time of day and the location. Rural areas may present

particular diffi culties and a travel charge will probably be

made in addition to the normal hourly rate.

Live-in care

24 hour live-in care can accommodate people with a

very high dependency on a permanent basis. It can also

provide respite breaks for regular unpaid carers and short-

term support following hospital discharge.

In some cases it’s preferable and more economic to

have a carer actually living in the home. This can be for a

short period e.g. a week, or on an ongoing basis. Typical

charges for this service depend on the amount of care

and the particular skills required. Live-in care is also

available to people with permanent physical or mental

disabilities who require long-term ongoing care.

All home care providers are regulated and inspected

by the Care Quality Commission who publish inspection

reports on its website www.cqc.org.uk. When

considering a service it’s always a good idea to check their

report. See page 46 for further details.

Independent home care providers

?

19

Home care agency checklist

Agencies

Paid carers

Paying

© 2014 Care Choices Ltd

• What experience does the agency have in your particular

field of need? Can they supply references for you to

check?

• Home care agencies providing personal care, must

be registered and inspected by the Care Quality

Commission. Ask to see a copy of their registration

certificate.

• How long has the agency been operating?

• How many carers would the agency assign to care for

you and would you see the same one every day? If not,

how does the staff rota operate and what happens if

your carer goes on holiday or is sick, will you be notified

in advance that a different carer will be attending?

• How can you contact the agency in an emergency or

outside office hours?

• How hard or easy would it be to make a complaint and

how are things then put right?

• If this is a private contract ask for a copy of the agency’s

contract terms and read these carefully with someone

you trust. Get as much help as you can going over it and

ask any questions you may have before signing

anything. The Citizens Advice Bureau or Age UK could

help with this.

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you

build up a picture of how your care needs will be met in your own home.

People arranging and funding their own care either privately or through a Direct Payment or their Personal Budget are

able to choose their own worker or care agency. Lists of local home care providers begin on page 20.

• You should expect your personal preferences, dignity

and privacy to be respected. Discuss this with the

agency and ask how the most suitable carers for your

particular care are chosen. Can you talk to them before

deciding?

• Carers should be fully trained or be in ongoing training.

Ask the agency about their policies on this.

• You will have a care plan drawn up by the agency which

the carers will work to. Ask how often this plan will be

reviewed by the agency.

• Carers must be checked with the Disclosure and Barring

Service (DBS) and have a criminal records disclosure –

make sure this is the case.

• If your care needs do not meet Adult Social Care’s

eligibility criteria and have been arranged privately you

should check carefully the fee rates charged and exactly

what the payment you make covers.

2020

Service

User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism

MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol

24 HOUR HOME CARE SERVICES LTD

Wimborne

Tel: 01929 472810 OP D PD MH SI YA

24 SEVEN HOME HELP LTD

Ferndown

Tel: 01202 890305 OP D PD LDA MH SI AD

AA-I-CARE

Portland

Tel: 01305 821001 OP PD MH SI YA

AGINCARE LIVE-IN CARE SERVICES

Blandford Forum Advert page 24

Tel: 01258 489480 OP D PD LDA MH SI YA

AGINCARE UK LIMITED Advert page 24

Blandford

Tel: 01258 489480 OP D PD LDA MH SI YA ADBridport

Tel: 01308 459777 OP D PD LDA MH SI YAChristchurch

Tel: 01202 481636 OP D PD LDA MH SI YADorchester

Tel: 01305 265666 OP D PD LDA MH SI YAFerndown

Tel: 01202 897770 OP D PD LDA MH SI YAWeymouth


The Perfect FitOur forward-thinking Care Match options aredesigned for your future, so no matter how your care needs might change, you can simply switch to the most appropriate service for care that fits around you.

The Perfect BalanceAltogether Care is a family businessestablished for 25 years and brings familyvalues to life. Creating the idealenvironment and support for individualswe deliver just the right balance betweenindependent living and professional care.

Care Match available throughout Dorset and South Somerset. CareHomes located in Dorchester, Maiden Newton, Weymouth and Yeovil.

01305 [email protected]

Care... when you want it,where you want it.

A FA

MIL

Y B

USINESS – 25 YEARS IN CARE •

Dorset home care providers

21

Service

User Bands



ALL ABOUT CARE

Dorchester

Tel: 01305 261177 OP PD YA

ALL TIME CARE LTD

Corfe Mullen

Tel: 01202 693057 OP PD LDA YA

ALTOGETHER CARE – CARE AT HOME Advert page 20

Beaminster/Bridport

Tel: 01308 863775 OP D PD LDA MH SI YA ADSturminster Newton

Tel: 01258 445040 OP D PD LDA MH SI YA ADSwanage

Tel: 01929 424066 OP D PD LDA MH SI YA ADVerwood

Tel: 01202 823863 OP D PD LDA MH SI YA ADWareham

Tel: 01929 556566 OP D PD LDA MH SI YA ADWeymouth

Tel: 01305 766099 OP D PD LDA MH SI YA ADYeovil

Tel: 01935 433069 OP D PD LDA MH SI YA AD

ANGEL CARERS (UK) LTD

Bridport


APEX CARE DORCHESTER

Poundbury

Tel: 0330 202 0200 OP D PD SI YA

APEX CARE SHERBORNE

Sherborne

Tel: 0330 202 0200 OP D PD LDA MH SI YA

AUTISM WESSEX - COMMUNITY

SUPPORT SERVICE EAST

Dorchester

Tel: 01305 213130 LDA YA

BRAMLEY HOME CARE LTD

Shaftesbury


CANDLELIGHT HOMECARE SHERBORNE AREA OFFICE

Sherborne


CANDLELIGHT HOMECARE SERVICES

WIMBORNE AREA OFFICE

Wimborne


CARE DIVISION, THE

Dorchester

Tel: 0845 521 0424 PD LDA MH SI YA AD

CARE PURBECK

Swanage

Tel: 07505 796398 OP D PD SI YA

CARE SOUTH HOME CARE SERVICES

East Dorset Advert page 5


CARELINE CC LIMITED

Shaftesbury

Tel: 01747 854064 OP D MH

CAREMARK (NEW FOREST)

Christchurch

Tel: 01202 483000 OP D PD SI YA

CAREWATCH (CHRISTCHURCH)

Christchurch


CAREWATCH (WESSEX)

Gillingham


Dorset home care providers continued Advertisers are highlighted

Our areas

We deliver care visits throughout Dorset. No matter where our customers live, we do not charge mileage to or from the visit.

Consistency

We believe in consistency and always aim to provide a familiar face for our customers. Our staff are caring, trained to give medication and police checked.

Bespoke

With visit times ranging from 15 mins right up to 24 hour a day live-in care, our customers benefi t from as much or as little care as they require.

What we offer

We offer everything from personal care to shopping, cleaning or social visits. In fact, everything you need to remain in the comfort of your own home.

CARE VISITS AT HOMEGood old-fashioned service

Please call to arrange your free visit from a supervisor to discuss your care needs

For Weymouth & Portland, West Dorset and Purbeck call 01305 230770For East Dorset, North Dorset and Christchurch call 01202 977200Visit us www.bluebirdcare.co.uk

23

Service

User Bands



CLIENT CENTRED CARE LTD

Wimborne

Tel: 0870 626 0304 LDA MH

DALEY HOME CARE

Bridport


DIVERSE ABILITIES PLUS (WEST MOORS)

Ferndown

Tel: 01202 718266 PD LDA YA

DORSET BLUE CARE LTD

Portland

Tel: 01305 824776 OP D PD YA

DORSET C.C. COMMUNITY SUPPORT SERVICES

Dorchester


DORSET LEARNING DISABILITY SERVICES -

DOMICILIARY CARE

Dorchester

Tel: 01305 213815 OP LDA YA

DORSET RESIDENTIAL HOMES - CONNAUGHT HOUSE

Dorchester

Tel: 01305 267483 OP D PD LDA SI YA

ESSENTIAL NURSING & CARE SERVICES LTD

Dorchester


EVERYCARE (WESSEX) LTD

Dorchester


FAMILY SUPPORT SERVICE

Shaftesbury

Tel: 0788 756 0164 OP

FAULKNER HOUSE

Wimborne


FOYLEBANK

Portland

Tel: 03701 924180 OP

INTER-COUNTY NURSING & CARE SERVICES

Christchurch

Tel: 01425 280811 Advert page 24 OP D PD MH SI YA

LANTERN COMMUNITY, THE

Ringwood

Tel: 01425 460201 OP LDA YA

LYME CARE LTD

Lyme Regis


MC CARE SOLUTIONS

Christchurch

Tel: 01202 496989 OP D PD

MULBERRY COURT AND SCOPE INCLUSION DORSET

Gillingham

Tel: 01747 822241 OP PD LDA SI YA

NIGHTINGALES HOME CARE SERVICE

Swanage

Tel: 01929 481620 OP D PD YA

NURSE PLUS & CARER PLUS UK LTD

Dorchester Advert page 24


NU-STAFF IMAGE PLAN

Christchurch


PARK HOUSE

Dorchester


PHOENIX CARE LTD

Dorchester


PRAMACARE (BLANDFORD OFFICE)

Blandford Forum


PRAMACARE

Ferndown


PREMIER CARE DORSET LTD

Ferndown


PRIORITY HOME CARE

Three Legged Cross

Tel: 01202 813819 OP D LDA SI YA

Dorset home care providers continued Advertisers are highlighted

24

INTER-COUNTY NURSING & CARE SERVICES LTD

HOME CARE SERVICE

Providing support in your own home including:

Home visitsNight DutiesRespite CarePersonal CareMedication AssistanceMeal PreparationDomestic Support

01425 280811

For further information, please contact us on:

www.inter-county.co.uk

Registered with Care Quality Commission. Members of UKHCA - United Kingdon Homecare Association.

The alternative to Care Home admission.

Live-in Care enables anyone with care needs to

continue living in their own home with a

round-the-clock care worker.

Live-in Carefrom £675 per week

08000 121 247 | www.liveincare.infoBlandford - 01258 489 480

www.abicare.co.uk

Supporting you in the comfort of your own home

– Our homecare service offering personal and domestic support to all adults

– Our 24 hour care service that provides a carer to live in your home with you

– Our care support service delivered either through your television or our touch screen device

– Our domestic cleaning service

All of our services are available throughout Dorset.

For more information please contact Toni on 01202 880697email [email protected] or visit our website www.abicare.co.uk

Abigroup is the perfect choice if you are looking for a friendly, professional and tailored care service. Whether you need peace of mind, assistance with domestic tasks or full-time care, our team of carers are on-hand to support you.

Our services include:

25

Service

User Bands



ABICARE SERVICES LTD

Wimborne Advert page 24


ADRIEL CARE LIMITED

Poole

Tel: 0844 800 0227 OP D PD LDA MH SI AD

AGAPE CARE SOLUTIONS

Poole

Tel: 03335 776364 OP D PD LDA YA

AGINCARE UK LIMITED

Poole Advert page 24


ALL ABOUT CARE

Dorchester

Tel: 01305 261177 OP PD YA

REGARD PARTNERSHIP, THE

– REGIONAL SOUTH OFFICE

Ferndown


REST ASSURED WE CARE LIMITED

Dorset

Tel: 01483 481000 OP D PD LDA SI YA AD

RIGHT HAND, THE

Swanage

Tel: 01929 426053 OP D

SCA CARE DORSET

Blandford Forum

Tel: 01258 451227 OP D PD MH

ST JUDE’S CARE

Weymouth


AVONWOOD MANOR HOME CARE ANGELS

Poole

Tel: 01202 763183 OP D

BOROUGH OF POOLE - POOLE EAST

Poole


BOROUGH OF POOLE - POOLE WEST

Poole


BOROUGH OF POOLE - SUPPORTED LIVING SERVICE

Poole

Tel: 01202 676250 LDA

CARE DIVISION, THE

Poole

Tel: 0845 521 0424 OP D PD LDA MH SI YA AD

SURECARE (DORSET)

Ferndown

Tel: 01202 862310 OP D PD MH SI

TOGETHER (DORSET) LTD

Dorchester

Tel: 01305 854951 OP LDA YA

UK SUPPORTED LIVING SERVICES

Christchurch

Tel: 01202 331731 LDA MH

V & A DAVIES LIMITED T/A BLUEBIRD CARE

Ferndown Tel: 01202 977200 OP D PD SI YAWeymouth Tel: 01305 230770 OP D PD SI YA Advert page 22 & 38

YOUR LIFE (FERNDOWN)

Ferndown

Tel: 01202 861913 OP PD SI

Dorset home care providers continued

Poole home care providers

Advertisers are highlighted

26

Service

User Bands



Poole home care providers continued

CARE DYNAMICS LTD

Poole

Tel: 01202 759965 OP PD LDA MH SI YA


Poole Advert page 5


CARE UK SPECIALIST CARE AT HOME SERVICE

Poole

Tel: 01202 677011 OP D PD LDA MH

CAREWATCH (WEST DORSET)

Poole


DANA CARE

Parkstone

Tel: 01202 730500 OP

DIVERSE ABILITIES PLUS LTD – SUPPORTED LIVING

Poole

Tel: 01202 418266 OP PD LDA YA

DORSET CARE AT HOME SERVICE

Poole

Tel: 01202 739538 OP D PD SI YA

ELEANOR NURSING AND SOCIAL CARE LTD

Poole

Tel: 01202 731400 OP YA

ENHANCE

Poole

Tel: 07837 175032 LDA YA

ESSENTIAL NURSING & CARE SERVICES LTD

Poole


FAIRHOPE

Poole

Tel: 01202 709091 OP D PD SI YA

GOOD OAKS HOME CARE

Poole


HEADWAY DORSET

Poole

Tel: 01202 659394 OP D YA

HMR MEDICAL & NURSING SERVICE

Poole

Tel: 01202 666513 OP D PD LDA MH YA

HOME INSTEAD SENIOR CARE

Poole


HORIZON HOME CARE

Parkstone


LIFEWAYS COMMUNITY CARE

Poole

Tel: 01329 241720 LDA

MELTON COURT

Poole

Tel: 01202 766556 OP D PD MH SI

MIHOMECARE POOLE

Poole


PRAMACARE

Poole

Tel: 01202 207300 OP D PD LDA MH SI

PROSPECT TREE HEALTH CARE (SOUTH) LTD

Poole


SHAPES DOMICILIARY SERVICES --

DIVERSE ABILITIES PLUS LTD

Parkstone

Tel: 01202 737549 PD LDA SI


27

Service

User Bands



ABSOLUTE CARE - GROVE HOUSE

Bournemouth

Tel: 01202 757515 OP LDA

AGE UK BOURNEMOUTH

Winton

Tel: 01202 530530 OP D PD MH SI

ALLIED HEALTHCARE

Bournemouth


ALTOGETHER CARE - CARE AT HOME

Bournemouth

Tel: 01202 310222 Advert page 20 OP D

AQS HOMECARE DORSET

Bournemouth


ASPECT DOMICILIARY CARE LTD

Bournemouth

Tel: 01202 529933 D PD SI YA

BCHA PERSONAL CARE

Bournemouth



Bournemouth Advert page 5


CAREMARK POOLE & EAST DORSET

Bournemouth


CARESERVICE24

Bournemouth

Tel: 01202 315650 OP PD SI

COMMUNITY WESSEX – EAST

Bournemouth


CUSTOM CARE

Bournemouth


SOMERSET CARE COMMUNITY

(POOLE AND BOURNEMOUTH)

Poole

Tel: 01202 738577 OP YA

SUPPORTING YOU IN THE SOUTH

Poole


TEAM MEDICAL SOLUTIONS

Poole


WIMBORNE NURSING AGENCY

Broadstone


Bournemouth home care providers

Poole home care providers continued Advertisers are highlighted

2828

Bournemouth home care providers continued

NURSE PLUS & CARER PLUS UK LTD

Bournemouth Advert page 24


PINES HOME CARE, THE

Charminster

Tel: 01202 555048 D LDA

PRIME CARE COMMUNITY SERVICES LTD

Bournemouth


PROSPECTS DOMICILIARY CARE SERVICE

Bournemouth

Tel: 01202 521985 OP LDA YA

PULSE – BOURNEMOUTH

Bournemouth

Tel: 0333 577 3118 OP D PD LDA MH SI YA AD

RIGHT AT HOME

Bournemouth Advert Inside Back Cover

Tel: 01202 280855 OP D PD SI YA

SAGA HOME CARE

Bournemouth


SHELLEY PARK

Bournemouth

Tel: 01202 396933 PD YA

STAFF 2000 DOMICILIARY CARE SERVICE

Bournemouth


SUITE 4 WESSEX HOUSE

Bournemouth

Tel: 01202 557568 PD LDA MH

TALBOT MANOR

Bournemouth

Tel: 01202 512918 PD LDA YA

TENDER-CARE SERVICES LTD

Bournemouth

Tel: 01202 533532 OP

WILLOW TREE HOMECARE LTD

Bournemouth

Tel: 01202 399669 OP D PD SI YA

ENARA BESPOKE

Bournemouth


GREEN CROSS MEDICARE LIMITED

Talbot Woods

Tel: 01202 291347 OP D PD SI

HILLCREST DORSET

Bournemouth

Tel: 01202 578136 OP PD LDA MH

HOME CARE / REABLEMENT SERVICES

Bournemouth

Tel: 01202 456885 OP D PD MH SI

NEWCROSS HEALTHCARE SOLUTIONS LIMITED

Bournemouth


Service

User Bands



Weymouth Harbour


29

Handy Van Repair Service

Day services

Respite care and short stays

Supporting unpaid carers

East Boro Housing Trust’s Handy Van Repair Service

provides a friendly, professional repair service, providing

practical, useful help around the home.

If you are aged 60 or over, own or rent your home in

Bournemouth or Poole and receive benefit support, eg

pension credit or attendance allowance you are eligible

for the service.

Day services are provided in a variety of locations, ranging

from residential and nursing homes to community and

specialist centres. The services aim to help people live

as independently as possible. If you have a learning or

physical disability or if you are an older person, Adult

Social Care will help to support you in finding activities

which will help promote independence.

Unpaid carers sometimes need a break and this can be

provided in several ways: you may wish to go into a care

home yourself for a week or two; or arrange home-based

respite care where another carer moves into your home;

or family-based respite care where you move into another

family’s home for a period. The best option for you will

depend on your needs, the urgency of the situation and

If you look after, help or support a person who is ill, frail

or disabled who cannot manage without support and do

not receive pay to do this then you are a carer. The person

might be a child with a disability, an adult member of

your family, or a friend. You do not need to be living with

the person. You do not have to be giving physical care.

Contact the service on 01202 883503 and a member

of staff will be happy to help.

There is no charge for labour, no membership fees and

no hidden costs. All you pay for is the cost of materials

needed for your repair as the Handy Van Repair Service

is funded by the Borough of Poole and Bournemouth

Borough Council.

To be eligible for day services Adult Social Care will

have to assess your needs. This means they will have a

discussion with you to agree with you the best way of

organising support. They will consider your needs and

decide with you what services might be suitable for you.

This is explained further on page 7.

For further information on day care services in

your area visit:

www.poole.gov.uk/health-and-social-care/help-

for-adults/day-centres/

www.bournemouth.gov.uk/SocialCareHealth/

OlderPeoplesServices/DayCare.aspx

www.dorsetforyou.com/day-services

personal choice and cost.

If you are thinking about long-term care, but have had

no experience of living in a care home, you may wish

to book in for a short stay to see what it’s like. This will

help you make an informed decision. If you have nursing

needs, ask for a nursing determination as a contribution to

your fees - see ‘Care homes with nursing’ on page 39.

The care you provide might be:

• help with washing and dressing;

• feeding or cooking;

• getting about outside; or

• emotional support and company.

Further local help

Looking for care or support?For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077 Publications


3030

Supporting unpaid carers continued

‘Home from Home’ day respite

Whilst looking after another person is mostly very

satisfying, it can also leave you isolated, tired, resentful or

angry. Caring can aff ect your personal life, your health,

leisure time and fi nances. As a carer you need to think

about things like:

• the type of help that you need to continue caring;

• whether you are willing or able to carry on caring;

• planning for the future; and

• how to meet your own needs.

Dorset

Whether you care for someone for a few hours a week or

24 hours a day, you can access local support and services

that can assist you in your role as a carer.

You can keep up-to-date with the latest news and

national developments, fi nd out about carers’ rights and

benefi ts and search for events and activities in your local

area. The Carers Hub has been developed by the Dorset

Carers Partnership (DCP) that works to give local carers

a voice. The Carers Hub also includes information on

short-term and respite breaks for carers. Visit:

www.dorsetforyou.com/carers.

Poole and Bournemouth

The Carers Information Service for people caring for

someone living in Bournemouth and Poole keeps families

and friends informed of helpful news and events. Regular

events enable carers to meet up and enjoy an activity,

some of these with the person they support. Carers will

receive a free welcome pack when they join, copies of the

‘Home from Home’ off ers a day sitting/respite service

in the ‘Home from Home’ host’s own home. Each host

undertakes training, has an enhanced Disclosure and

Barring Scheme police check and their home has been

inspected to make sure it reaches appropriate health and

safety standards. The service is managed by East Boro

Housing Trust.

As well as needing a break, carers worry about what

would happen to the person they support if the carer is

unwell, or has an accident. Carers in Crisis is an emergency

back-up scheme, available to all carers of adults over 18,

that has been set up to give carers peace of mind by

alerting people to keep the person being cared for safe.

In Dorset call the Adult Access Team 01305 221016 or

email [email protected].

local Caring Matters magazine, regular newsletters and a

friendly team to call when they need help.

Contact 01202 458204 or visit: www.bournemouth.

gov.uk/carersservices or www.boroughofpoole.

com/health-and-social-care/carers/carers-

services-and-support/ to fi nd out more.

There are diff erent ways carers can access a break.

Throughout the year there are beach huts available and a

luxury holiday lodge that carers can apply to stay in.

There is a short break sitting service in both Poole and

Bournemouth that runs in a similar way to the service

in Dorset and is available to unpaid carers of cared

for people who are over 18. It is a fl exible service that

provides a care worker from a local approved agency to

stay with the cared for person. The service in both areas

is subsidised by the local authorities, but they are all run

slightly diff erently.

To fi nd out about the support for carers, and to join

the Carers in Crisis scheme or Carers Information Service,

in Poole call the Adult Social Care Helpdesk on 01202

633902, or email: [email protected].

In Bournemouth call the Carers Team on 01202 458204

or email: [email protected].

Help for carers in Dorset

Dorset County Council carers’ caseworkers provide

assistance to family carers to support them in their caring

role. Carers may require help in fi nding out information on

how to fi nd local support groups and carers’ caseworkers

can assist them with this. Carers’ caseworkers may be

able to support family carers to access local services

which may give them a much needed break. The carers’

Sherborne Castle

31

Carers Direct

‘Home from Home’ day respite continued

Dorset Partnership for Older People Programme (POPP)

Safe and Independent Living (SAIL)

• access to health and social care for the person being

cared for; and

• how to access information about, and support from,

health and social care services for the person being

cared for.

Visit www.nhs.uk/carersdirect

Seven days a week helpline

– freephone 0808 802 0202.

Please contact the Adult Access Team on 01305

221016 or [email protected]

their own homes for as long as they wish’ by developing

responsive, appropriate services and activities at a

localised level.

For further information and to find out how

Dorset POPP can benefit you, visit the website:

www.dorsetforyou.com/popp

or call 01305 224841.

• benefit checks to ensure that people are receiving

everything they are entitled to;

• debt advice;

• signposting to local social opportunities such as lunch

clubs, exercise classes or learning centres; and

• signposting to falls prevention services.

For further information and advice visit:

www.dorsetfire.gov.uk/working-with-us/

partnerships/formal-partnerships/sail/

or call Sue Warr on 01305 224841 or Linzi Holt

on 01305 252600.

A one-stop information and advice service for carers who

look after ill, frail or disabled friends and relatives. Carers

Direct includes:

• details of assessments, benefits, Direct Payments,

Personal Budgets and time off;

• help to maintain, leave or return to employment;

• help in education or training;

• advice on how carers maintain or improve their social and

emotional well-being and their physical and mental health;

caseworker will carry out an assessment with carers who

provide a substantial level of care. This may lead to a

support plan for the carer.

Dorset POPP is primarily a partnership between Dorset

County Council, Dorset Clinical Commissioning Group,

voluntary organisations and older people.

It is a complex and ambitious person-centred

programme, led by the needs, desires, and aspirations of

Dorset’s older people.

The vision of Dorset POPP is ‘to build supportive

communities to enable older people to remain living in

SAIL offers residents of Dorset free support, services or

information to help keep them safe and independent

in their own home. SAIL is a Dorset-wide partnership

between local authorities, Dorset Fire and Rescue Service,

Dorset Police, voluntary organisations, local groups and

services, Dorset Energy Advice Service Centre, Age UK,

and the local health service.

SAIL can provide people with additional support, services

or information, including:

• fitting FREE smoke detectors and having a home safety

check;

• a home energy check and information about grants

for insulation;

3232

Sheltered (or retirement) housing

Extra Care housing

schemes in Bournemouth, Wimborne, Ferndown, Corfe

Mullen, West Moors and Verwood.

Visit: www.dorsetforyou.com/apply-for-housing for

further information.

Poole

Poole Housing Partnership has a dedicated team of

housing officers, who provide support to residents at the

signing-up stage and throughout the duration of their

tenancy. They spend a lot of time having direct contact

with residents, visiting them at home and dealing with

enquiries.

You can contact the housing officers by calling 01202

264444.

Bournemouth

Adult Social Care can help you decide if sheltered housing

can meet your needs and liaises with Bournemouth

Borough Council’s Housing Services which manages

sheltered housing schemes.

Contact Bournemouth Care Direct on 01202 454979

for more details.

to rent. The scheme is designed to allow people who

need physical help to live independently while having 24-

hour care support.

Every resident has their own self-contained flat with their

own front door, care and support when needed and the

means to install safety devices - for example, to detect if a

person has a fall. All flats have been designed to wheelchair

standards and include fitted kitchens, walk in showers,

central heating, double glazing and smoke alarms.

Anyone interested in living at Bure House should

contact Christchurch Borough Council on 01202 495000

to see if they are eligible. If so, they will be invited to make

an application. Part of the application process will include

an assessment of their needs.

Poole

Most of the schemes available to rent in Poole are

provided by Borough of Poole or local housing

associations. Allocation of these properties is usually

through the Council’s Housing Register. You will need

to speak to Housing and Community Services on

This is usually provided by councils and housing

associations across the region. Sheltered (or retirement)

housing is a practical step if you would like more security

and companionship but don’t need to move into a care

home.

In a sheltered (or retirement) housing scheme you would

live independently in a flat or bungalow built especially for

older people within a larger complex, sometimes around a

garden or communal facility and linked to a central control

centre for security. Some schemes have access to a resident

or non-resident manager who provides support, advice and

a link to services for older people.

Dorset

East Dorset Housing Association has a range of housing

specially designed to meet the needs of older people

consisting of flats, a communal lounge, a laundry and

gardens.

Schemes are especially suitable for very frail older

people with flats and bungalows built with wheelchair

access and level deck showers. All schemes have a visiting

sheltered housing officer or scheme manager. There are

Extra Care housing is a form of housing, similar to

sheltered schemes, with self-contained accommodation

together with some communal facilities. In an Extra

Care scheme, instead of low level support traditionally

provided by wardens in sheltered schemes, higher levels

of care and support are provided on site for people with

assessed needs by a designated team of care workers,

who can be available 24-hours a day.

Extra Care allows people to retain their own tenancy

and have care services delivered ensuring that they

are able to remain safely in their own self-contained

accommodation.

Dorset

A new Extra Care housing scheme has been developed in

Christchurch that will help older and disabled people to

live independently. The scheme at Bure House, has been

devised by East Dorset Housing Association in partnership

with Christchurch Borough and Dorset County councils.

There are 41 one and two-bedroom flats as well as

three specially adapted flats for disabled people available

Housing with care

33

Extra Care housing continued

Housing and support for younger adults

independence in their own home.

Delphis Court offers 45 flats in a mixture of one and

two bedrooms, every resident will have their own self-

contained flat with their own front door. Responsive

support is available 24 hours a day and where appropriate,

safety devices can be installed within flats to support

people to live independently. Anyone interested in living

at Delphis Court should contact Housing and Community

Services within the Borough of Poole on 01202 633805.

Bournemouth

Self-contained apartments with extra care and support on

site are located in several developments in the town. High

standards of accommodation complement communal

facilities where you can relax and meet other residents.

Specialist care staff are available to provide services

to meet assessed needs. The latest technology is also

available to ensure your safety and security.

Bournemouth Borough Council works in partnership

with housing associations, the NHS, local doctors and

pharmacies to support your wellbeing. To find out more

contact Bournemouth Care Direct on 01202 454979.

01202 633805 to establish whether you are eligible for

consideration for this type of housing.

People are expected to show a degree of housing

need, this can be due to unsuitability of their present

home for medical or social reasons. In addition, Adult

Social Care will need to consider your ability to secure

alternative accommodation by taking into account your

savings and equity, if you are a homeowner.

Some housing associations will take an application

from you directly and may help you even when Adult

Social Care may not. A list of local housing associations is

available from Housing and Community Services.

Properties are also available to buy. The price and

types of property available to buy can vary considerably.

To find out more about schemes available, locally and

throughout the country, you should contact Age UK on

telephone: 01202 523300.

In early 2011 an Extra Care housing facility opened

in Poole - Delphis Court has been developed as part

of the new Poole Quarter developments and provides

a purpose-built facility for people who need a higher

level of care and support and want to maintain their

• Rent a place – You can apply for council housing which

is usually cheaper than renting privately. There could be

a waiting list and you must fully explain your housing

needs. Local housing associations may also be able to

help. Ask your council housing department for a list. If

you want to rent privately, look in your local newspaper

for ‘To Let’ advertisements. Housing Benefit, if you’re

entitled to it, might reduce your rent. Direct Payments

can also help, ask your local authority for details and see

page 4.

• Buy your own home – Can you afford it? Are you able

to live on your own? You could think about ‘part buying’

and ‘part renting’ a place from a housing association.

• Move into a care home – If you want to leave home but

are not ready to live alone, care homes can meet your

personal needs and offer appropriate support. Adult

Social Care and Health will contribute if you are eligible

and if they agree the care home meets your needs. If

your chosen home costs more than usual, you may get

some help but you must pay the rest.

There are a range of care homes catering for younger

adults with learning difficulties, physical or sensory

impairments or mental health issues. There is also a range

of housing options you could explore.

If you are thinking about a care home placement, seek

advice from social and health care professionals about

your needs. Does the home provide opportunities to

learn and maintain skills, and opportunities to move on

into living in the community? What are the home’s links

with specialist staff in the community services? Use the

care homes checklist on page 41 when visiting potential

homes which includes helpful questions to ask.

Are you happy living at home? Would you like a little

more independence with help when you need it? What

are your housing options? You could:

• Continue living with your family – If your home is

specially adapted and you receive the practical and

emotional support needed, you may prefer to stay at

home. It’s also convenient if your college or job is nearby.

• Move into supported living accommodation – This offers

a level of independence and the chance to live alone

or meet other people in similar situations. Help from a

visiting care assistant is available and usually nursing care

is provided nearby.


3434

Housing and support for younger adults continued

Physical disability

Learning disability

New homes that have been built since 1999 should

be fully accessible to disabled people. However, if you

choose an older home, there are a number of adaptations

that could make it easier for you to use. These include

wider doorways; a downstairs toilet; bathroom equipment

including handrails, a walk-in bath, electronic bath seat;

kitchen adaptations including lower working surfaces;

lower level light switches; easy-to-use controls for heating;

a stairlift; security intercom at the front door and ramp

access to the garden. You should also think about the

general access to your home.

HOOPS service for the West Dorset District Council area.

Telephone: 01305 252405 for further information.

Anchor Staying Put will provide a Home Improvement

Agency/Handyperson/HOOPS service for the other five

District/Borough Council areas in Dorset. Telephone:

01305 785340.

In Bournemouth and Poole, East Boro Housing Trust

provides a Handy Van service providing general household

and specials repair services for people who need support to

live independently in their own home – discussed on page

29. To find out more telephone 01202 883503.

If Adult Social Care arranges a care home placement

for you, you should check a number of issues. What

choices of home do you have and is this restricted by the

amount of care you need? Is the provision in accordance

with Care Quality Commission’s standards? Does the staff

team in the home have good links with the local Physical

Disability Care Management Team?

advice, information and guidance on services for people

with a learning disability. You can contact them through

your local Adult Social Care office, listed on page 4. You

When living independently you may require some

adaptations around the house. You can choose housing

that’s specially adapted. There are organisations that

specialise in providing this sort of accommodation

including Livability (formerly John Grooms) and the

Accessible Housing Register.

Livability

Tel: 0207 452 2000 for general enquiries


Web: www.livability.org.uk

Accessible Housing Register

Tel: 0774 911 9385


Web: http://accessible-property.org.uk

The support you require if you have a physical disability

must be tailored to your specific needs and can be

provided by the independent and not for profit sectors as

well as by Adult Social Care. Help at home with personal

care is available according to need, during the day and

night, 7 days a week. There are also private agencies

offering help at home with personal care and housework.

Services from Adult Social Care include: occupational

and paediatric occupational therapists; help with adapting

your home; the ‘Handyperson Scheme’; activities within the

community; help at home, with meals and leaving hospital;

respite care; supported housing, and help for carers.

In Dorset, the Handy Person Scheme will be provided

under new contracts which are integrated with Home

Improvement and Housing Options for Older People

(HOOPS) services.

West Dorset District Council Care and Repair will

provide a Home Improvement Agency/Handyperson/

Learning disability services are run by a partnership

between Adult Social Care and the NHS. Community

learning disability teams are the first point of contact for

Specialist care services

Looking for care or support?

For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077 Publications

Learning disability continued

Mental health

Dementia care

services is via an assessment, explained further on page 7.

People with learning disabilities can also use a Personal

Budget (explained on page 8), which puts people at the

centre of how they choose to pay for their support. This may

be in their own fl at or house or a supported living scheme.

the placement is right for you. A qualifi ed member of the

residential care staff may visit you at home, talk to you and

look at your assessments of health/social care need.

To fi nd out more about mental health care in your

region, organise visits to prospective care homes. Ask

the residents about the care they receive. Are psychiatric

nurses available if needed? Do the activities provided

assist rehabilitation? What are the attitudes to medication

and other therapies?

can also ask your local offi ce for copies of factsheets

which tell you more about day care services, care home

provision and services for carers available locally.

Adult Social Care provides care where necessary and

gives support to enable and encourage service users to

reach their full potential in all areas of their lives. Access to

Your local Community Mental Health Team (CMHT) should

be your fi rst point of contact if you have mental health

issues. You can ask your GP to refer you or ask someone

who knows you to contact the CMHT on your behalf. The

team will discuss your housing choices with you.

If you have mental health needs, residential care can help

improve the quality of your life - the structured environment

and activities provided can build up your confi dence. The

care providers should assess you carefully to make sure

Usually, the initial point of contact to access care services

is either your GP (for health care solutions) or your local

Adult Social Care offi ce (for most other services). Your GP,

as well as discussing your concerns, will be able to carry

out a series of tests which will establish the nature of your

condition and advise whether treatment is possible.

Some forms of dementia are not permanent and can be

caused by a range of emotional, physiological and physical

ailments, which bring on dementia-like symptoms. It is

important that any diagnosis eliminates the possibility of

a reversible dementia before a medical prognosis is made.

Following a diagnosis of dementia, your GP may refer you

to a specialist like a consultant in old age psychiatry, a

community psychiatric nurse or an occupational therapist

with a special interest in dementia care.

Support in the community

As it can be best for the person with dementia to stay in

their own home for as long as possible, a range of adult

social care services is available to facilitate this. For example,

they may provide access to: home care (discussed on page

18); meals in the home; sitting services (which provide a

break for any carer); advice on equipment and adaptations

(covered on page 12); day care centres (see page 29) and

respite care (explained on page 29).

These services can be provided directly by registered

providers to those who are not eligible for Adult Social Care

fi nancial help, however Adult Social Care will still be willing

to off er an assessment of need. You may have a choice of

which agency you receive your care from whether or not

Adult Social Care assists with the funding of your service.

People are entitled to receive an assessment of their care

needs and if eligible Adult Social Care may fund services to

meet these care needs or provide a Direct Payment so that

people can arrange their own care services in the way that

best suits them.

The Department of Health has published a fi ve year

Dementia Strategy which aims to transform the lives of

millions of people with dementia and their carers. Health

35

Tel: 01425 474 347E-mail: [email protected]: www.foxesmoon.co.uk

40 Ringwood RoadSt Ives, Ringwood

BH24 2NY

Specialists in Dementia Care

Pleasant, dementia-friendly

building and surroundings

garden.

provide good quality care.


To find out how we can help call us on 0333 321 0929 or visit careuk.com/the-potteries

What do you see?Cooking upa treat or life ina care home?

At Care UK, we understand that choosing a care home for your loved one can be stressful for everyone involved. It’s why we offer all-round support to make the transition easier. At The Potteries care home we get to know your loved one, their life story and interests, so that we understand how best to care for them and keep them doing the things they love - like baking. Kneading dough is great for joints, and the smell of baking can be really appetising too.

The Potteries, 187 York Road, Broadstone, Poole BH18 8ES

37

Memory cafés

Dementia care continued

and Adult Social Care organisations are working together

across Bournemouth, Poole and Dorset to implement the

requirements of the Dementia Strategy and to ensure

that people living with dementia have access to good

quality care services. The Dementia Strategy identifies how

crucial it is for people who may be experiencing the early

symptoms of dementia to be able to access good quality

advice and support and receive a diagnosis as to whether

in fact they have a dementia illness.

Alternatively people may want to initially access one of

the memory clinics or Dementia Cafés that are run by the

Alzheimer’s Society, details of these can be obtained from

the Alzheimer’s Society national helpline on 0300 222

1122 or the local office on 01202 716393. Information

about services provided by the Alzheimer’s Society is also

available on its website www.alzheimers.org.uk.

Memory cafés are, first and foremost, a setting in which

people with memory loss can share fun and laughter

with their care partners and friends in a setting free from

awkwardness and stigma. They are also a setting where

accurate information about resources is available and

relationships with persons in similar circumstances are

formed. They are a vehicle for bringing dementia ‘out of

the closet’ and into the heart of the community.

Bournemouth

Forget-me-not Coffee Morning

Ludo Lounge, 34 Southbourne Grove BH6 3RA

Contact: Alzheimer’s Society

Tel: 01202 716393

Westbourne Memory Café

Westcliff Baptist Church, Poole Road BH4 9DN

Contact: Alzheimer’s Society Tel: 01202 716393

Bournemouth and Poole

Hinchcliffe Close, Hamworthy BH15 4DY

Contact: Memory Support Team

Tel: 01202 307692

Memoirs Memory Café

St Walburga’s Church Hall,

2A Archway Road, Branksome BH4 9AZ


Tel: 01202 309084

Things to look for in care homes specialising in dementia.

Please use in conjunction with the care homes checklist

on page 41.

Residents

The best indication of a good home is that the residents

appear happy and responsive.

• Are there rummage boxes around the home to stimulate

residents?

Access

If the person with dementia needs or is likely to need

equipment or adaptations you may want to check:

• There is adequate signage and cues for different parts

of the home such as dining room and bathroom.

• The home’s policy about locking external doors.

Bedrooms

You may want to find out whether the person with

dementia can have a single room and whether:

• Residents are encouraged to bring in some of their own

furniture and possessions to increase familiarity.

Activities

Residents should be stimulated without feeling stressed.

• Are reminiscence activities available?

• Are residents able to compile memory boxes?

• Do staff compile life story books including photographs

and mementoes?

Staff

It is important to note whether staff seem friendly and

caring towards residents and whether they treat residents

with respect.

• Do they have any training and experience in

dementia care?

• Will the person with dementia have a member of staff

particularly responsible for their care?

• Is there a member of staff you can talk to about your own

worries about the person with dementia?

Manager/head of home

A manager who is caring as well as efficient can make

all the difference to a home.

• Does the manager have knowledge of dementia and

can they deal with difficulties that may arise in an

understanding way?

• Is there a full assessment at home before a resident

is admitted?


Residential dementia care checklist


LIVE-IN CAREGood old-fashioned service

Please call to arrange your free visit from a supervisor to discuss your care needs

For Weymouth & Portland, West Dorset and Purbeck call 01305 230770For East Dorset, North Dorset and Christchurch call 01202 977200Visit us www.bluebirdcare.co.uk

Alternative

Live-in care offers a realistic, cost-effective alternative to residential care and allows our customers to remain in the comfort of their own homes.

Unique

Every customer has a tailor-made care plan just for them. Our customers are individuals and the care they receive will be as unique as they are.

Control

Live-in care allows our customers to control their own routines and they can, if they wish, have a different agenda each day.

Our area

We offer a live-in service throughout Dorset. The fi rst step is to contact your local offi ce to fi nd out how we can meet your needs.

39

Care homes

need to be visited by a social worker or a care manager to

work out what care you will need. This visit might be in your

own home, or in hospital if you’ve been ill, or in a care home.

You will be fully involved in planning your care needs.

If a care home providing nursing care is the best

solution for you, the social worker will give you

information to help you find a home which meets your

care requirements. The cost of the nursing care part of

your fees is paid by the NHS to the home directly: the

current amount is £109.79 per week. You can contact the

Nurse Care Management Teams for your area at your local

Clinical Commissioning Group listed on page 51.

The figures mentioned here may change after April

2014, check with Adult Social Care after this date. See

page 42 for more information on paying for your care.

approach for information and advice? What training

programmes do staff participate in? Does the home

offer a person-centred approach to their care planning?

Is the home designed with the needs of its clients in

mind, especially safety and accessibility? Is there plenty

of natural light? Is moving around helped by easily-

understood signage? How is technology employed to

help alleviate falls and help orientation? Please also see

the care homes checklist on page 41 and the residential

dementia care checklist on page 37.

Differentiating one home from another can be difficult,

but the quality and quantity of staff training is especially

important, along with the turnover of staff, as continuity

of relationships in this type of home is critical.

The use of medication is a highly emotive subject and

any antipsychotic medication must be very carefully

prescribed. A fine balance exists between ‘acting in the

best interests of the individual’ by prescribing medicine

and the benefits of ‘normalisation’ where time and energy

are spent maintaining familiar, comfortable surroundings

which help reduce stress and possibly avoid the need for

certain medication.

inspection reports are available from the care service or

the CQC (visit: www.cqc.org.uk). Further information

about the CQC can be found on page 46.

There are two types of care home:

Care homes offering personal care only

If you are reasonably active, but would like greater

security and care, subject to a needs assessment, a care

home offering only personal care may be the best option.

Personal care includes bathing, feeding, dressing and help

with moving and must be paid for in full if your capital/

savings exceed £23,250. If you have less than this amount,

Adult Social Care may be able to assist with funding

if they agree living in a care home is the best way of

meeting your needs.

Care homes with nursing

If you think you may need nursing care in a home, you will

Memory Cafés run by Dorset University NHS

Foundation Trust in Bournemouth and Poole

14 Vale Road, Bournemouth BH1 3SY


Tel: 01202 307692

Simmonds Close, Wimborne Road, Poole, BH15 3EB


Tel: 01202 307692

Wimborne

Wimborne Memory Café

Resource Centre, King Street, Wimborne BH21 1EB


Tel: 01202 716393

Residential dementia care

If the time comes when remaining at home is no longer

viable, the benefits of residential care need considering.

Questions to ask of any home registered for someone

with dementia would include: who is the senior clinician

who can act as a single point of contact for people to

All care providers in the country must be registered

with the Care Quality Commission (CQC). All services are

inspected by the CQC, who report on their findings. These

Types of care homes

Memory cafés continued

Home 1

Home 2

Home 3

£ p/w

£ p/w

£ p/w


First Impressions

• Are staff warm, friendly, polite, clean and

respectful?

• Do the residents seem happy, active and

sociable?

• Does the home feel homely and welcoming?

• Is the home fresh, clean and comfortably

furnished?

Accomodation

• Are bedrooms single or shared? Is there a

choice?

• Can you decorate and arrange your own room?

• Can you bring your own furniture and TV?

• Is there a call system for emergencies?

• Can you control the heating in your room?

• Can you lock your room/secure place for

valuables?

• Is there a separate dining room? Bar?

• Are there both adapted showers and baths?

• Does the home have the right adaptations

and equipment to meet your needs?

• Are all areas safe and accessible

(e.g. for wheelchair users)?

• Is there adequate provision for sight

or hearing difficulties?

• Are the grounds/gardens attractive

and/or quiet?

Life within the home

• Are there any rules and restrictions

(e.g. going out, returning)?

• Can you choose when to get up and retire

every day?

• Are residents involved in decisions on life

in the home?

• Can you make and take calls in privacy

and comfort?

• Is alcohol served or permitted?

• Are there smoking and non-smoking areas?

• What arrangements are there for religious

observance? (e.g. are places of worship nearby/

Is there a prayer room)?

• Can you handle your own money?

• Does a hairdresser/chiropodist visit?

• Does the home provide its own transport?

• Do staff have appropriate language skills/

knowledge?

• Are the staff formally trained?

• Is there an adequate number of staff on day

and night?

• Are visitors welcome at all times? Can they stay

overnight?

• May your visitors join you at meals?

• How much choice do you get about meals?

• Is the food varied and interesting?

• Can the home cater for your dietary needs

e.g. Black and Minority Ethnic diets?

• Can you have snacks or drinks any time?

In your room?

• Can you continue to pursue your hobbies?

• What activities and entertainment are

organised?

• Are outings and holidays arranged?

At what cost? £

Fees and Contract terms

• How much are the fees? Do they cover all

services available? £

• Under what circumstances will the fees alter?

• Can you retain your own room if away?

• Can you have a short-stay or trial period?

• Will you be given a statement of terms on

admission?

• Are all procedures clearly spelt-out?

1 2 3

1 2 3

1 2 3

1 2 3

41

Care homes checklist

4242

Out of area care options

This Directory’s helpline

Paying for your own care

We provide the care in a warm, friendly but professional atmosphere where the homeliness and tranquillity ensures comfort for our residents and peace of mind for their loved ones who care about their security and well being.

9 Copse Road, New Milton BH25 6ESTel: 01425 620000 Web: www.chestnutcourtcarehome.co.uk

Chestnut Court Rest Home

choosing and funding.

One call to the freephone number 0800 389 2077 will

enable the service to build a profile of exactly what type

of care you’re looking for, while taking into account your

personal needs and interests.

• your income is not enough to meet your care home fees.

Adult Social Care will help with the cost during the first

twelve weeks of permanent residential care, provided the

assessment has shown that this is the kind of care you

need. This is called the ‘property disregard’ period.

Deferred payment agreements

After the twelve-week property disregard period, Adult

Social Care may be able to help you while your property

is being sold. In these circumstances they will charge any

financial help they give against the value of your home.

This means they will take back the amount they have paid

once your property has been sold. However, they may

limit how much they will pay.

Did you know you can choose a care home outside the

area you currently live in? You may want to be closer to

friends, family members or you may want to relocate to

another part of the country.

If your care home place is state-funded, your local

authority is still responsible for your care fees, even if you

choose a care home in another area.

The home you choose must be suitable for your

assessed needs and comply with the terms and conditions

set by the authority. The fees that your local authority

will pay may vary. They may offer you the fees you would

receive if you remained where you are, or they may offer

you the fees that the local authority would pay in your

chosen area. You must seek further advice before making

your decision.

If you’re self-funded, obviously you have freedom of

choice, however it is important that you have considered

the fees the home charges and whether the home will

accept the local authority rates if or when your savings

fall below the capital limit. If the home is unable to meet

the local authority rate the possibility of moving to an

alternative home increases substantially.

This Directory’s free helpline provides an independent

information and help service encompassing care,

accommodation, funding and rights. A personalised

report can be generated for callers providing details of

all care homes or housing with care schemes that meet

their criteria with supplementary information about

Even if you know you will have to pay for it yourself, if

you need care in your own home or are considering

moving into residential care, you still qualify for a social

care assessment by Adult Social Care. The assessment will

make sure that your needs will be met. Also, if you expect

your capital to fall below £23,250 as a result of paying for

care, Adult Social Care may then help you with the cost.

If you are moving into residential care, you may be

entitled to some of the following financial assistance and

support:

Twelve-week property disregard

This applies if:

• your former home is included in your financial

assessment,

• your other capital is less than £23,250, and

Paying for care

43

Paying for your own care continued

What will you have to pay for your care?

move to a home within the local authority’s funding levels.

Understanding your rights before moving into care

is essential. There are a number of financial products

and specialist companies who may be able to help. It is

important to seek financial and legal advice about the

various options you may have before committing yourself.

Attendance Allowance

This is a non-means-tested, non-taxable benefit from

the DWP. It’s paid at the lower rate of £53.00 a week if

you need care by day or night and at the higher rate

of £79.15 a week if you need care during the day and

night. Everyone who needs care can, and should, claim

Attendance Allowance. If you are paying the full cost of

residential care, with or without nursing care, you will be

entitled to the higher rate.

NHS Nursing Care Contribution

Whether you are a temporary or permanent resident,

if you live in a care home that provides nursing care

you may be entitled to NHS Nursing Care Contribution

towards the cost. It is not means-tested and is currently

£109.79 a week. This is paid directly to the home.

best met. Any care homes you consider must be able to

meet these needs. Adult Social Care will also make an

assessment of your financial situation. This determines how

much they will pay and how much you will have to pay.

Your choice of care home will be limited to those that

accept your local authority’s funding level. If you want

to choose a more expensive home you would have to

arrange for a third party - such as a family member or

charity - to ‘top-up’ the difference. You are not allowed to

do this yourself if your capital is below £23,250.

If you have capital between £14,250 and £23,250 you

will pay £1 a week for every £250 you have above £14,250.

If your capital is less than £14,250, and the home you

choose charges fees that are within your local authority’s

funding rate, your contribution will be assessed only on your

income.

YES

Ask your local Adult Social Care department for an

assessment. See contact details on page 45.

It may affect your entitlement to Pension Credit if your

property is not seen to be on the market and becomes

treated as capital by the Department for Work and

Pensions (DWP).

What if you run out of money?

If your capital is likely to reduce to £23,250 as a result of

paying for care, you must tell Adult Social Care well in

advance that this is going to happen. They will then be

able to help with your care fees (provided your care needs

assessment has shown that you need residential care).

They will carry out a financial assessment to confirm the

date from which your funds fell below £23,250, and the

amount they, and you, will pay towards your care.

If the home you have chosen charges more than

the local authority will pay, you must find someone to

pay the difference – a ‘top-up’ payment. Whoever does

this, whether a family member or a charity, they should

understand that the cost could increase, and that they will

have to pay the top-up for as long as necessary. The local

authority will not meet the additional cost even if you have

lived in the home for a number of years. If you cannot find

someone to help you meet the extra cost, you may have to

Do you have more than £23,250 in capital and

savings?

The value of your home is included in the assessment of

your capital unless one of the following still lives there:

• Your partner (that is, your husband, wife or civil partner,

or someone you live with as if they were your husband,

wife or civil partner)

or

• A relative who is over 60 or disabled

or

• A child under 16 who you, or a former partner, are

responsible for.

NO

Adult Social Care will contribute financially towards your

care costs after they have carried out an assessment of

your care needs.

How much?

You will need to ask Adult Social Care for an assessment.

This will define your care needs and how they will be Continued on page 44

4444

What will you have to pay for your care? continued

Consider claiming:

• Income support

• Pension Credit

• Savings Credit (if you are over 65)

Definitely claim:

• Attendance Allowance, worth either £53.00 or £79.15

a week depending on your care needs.

Moving into a nursing home?

• You will be eligible for the NHS Nursing Care

Contribution – currently £109.79 a week.

Always seek advice:

• Independent help is available to guide you through your

financial options. There may be a number of solutions to

retaining your capital whilst paying for care.

Some of the figures mentioned here may change in

April 2014.

After this date, please check www.gov.uk for up to date

figures.

Any care homes you consider must be able to meet your

assessed care needs.

If, apart from your property, your savings are less than

£23,250, Adult Social Care can help with your care costs

for the first twelve weeks. After this time you can apply for

a loan to help you whilst your property is being sold.

WHATEVER YOUR CIRCUMSTANCES:

Remember:

• It is just your own financial circumstances that are

assessed, not your partner’s.

• Your assessment will be made up of two elements; a

care needs assessment and a financial one.

• A care home with nursing will generally be more

expensive than a care home.

Free information and access to advice on paying for care

For older people, their families, friends and carers faced with the cost of paying for care.

Call us free on: 0808 208 9994

Telephone calls may be recorded for training and monitoring purposes.PayingForCare Limited, a not-for-profit company. Registered office: Regent House, 1-3 Queensway, Redhill, Surrey RH1 1QT. Company No. 07866192. PayingForCare Limited is part of the Partnership Group of companies, which includes Partnership Life Assurance Company Limited, an authorised insurer.

Looking for care or support?For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077 Publications

45

What will you have to pay for your care? continued

Third party payments for care home fees

considering these options. If you need further advice

about how a top up to your care home fees might be

arranged please discuss this with your care manager.

If you move to a care home where a third party

payment is required, the person who will make the

payment on your behalf must sign a contract with Adult

Social Care, before the contract with the home is signed.

In doing so they must confirm that they have the financial

means to make the third party payments (including any

future increases) for the whole time you will live at the

care home.

If you are already a resident in a care home, and no

third party agreement was required at the time you

became a resident, the home may seek to introduce a

third party payment at a later date. Also if a change to

your arrangements is made at your request or with your

agreement, for example you move to a superior room,

then an additional third party payment can become due.



Tel: 01202 454979

Online information about paying for care is

available at:

www.bournemouth.gov.uk/payingforcare

There are also leaflets on ‘Choosing and paying

for care in a residential or nursing home’ and

‘Paying for your own care in a care home’

available online at: www.bournemouth.gov.uk/

adultsocialcareleaflets

or by phoning Bournemouth Care Direct.

Some care homes and care homes with nursing charge

fees that are higher than the maximum amount Adult

Social Care can contribute. If they are contributing

towards your care home fees and you choose to move

into a home which charges a higher fee, the difference

between the two amounts is paid by a third party, usually

a relative. Third party payments are sometimes referred to

as ‘top-up’ payments.

Before you sign any contract, the home should give

you written details of all the charges it intends to make in

its ‘Statement of Purpose’ document. If there is anything

that is not clear or which you do not understand, you

should ask for advice.

As the name suggests, this payment must be made by

someone other than yourself or Adult Social Care. It can

be a relative or friend, but it cannot be a ‘liable relative’ i.e.

someone whose financial situation has been taken into

account when your financial assessment was carried out

by Adult Social Care.

The general rule is that you cannot use your own

money to fund a third party payment.

However in certain specific circumstances you may make

a third party payment from your own funds. These are:

• when you are eligible for the twelve week property

disregard (see page 42) or

• where Adult Social Care have agreed to a deferred

payment until your home is sold (see page 42).

Adult Social Care recommends that you seek

independent financial and legal advice if you are

For more information about what Adult Social Care

may pay towards care costs, telephone or visit:


Tel: 01305 221016 or [email protected]

Online factsheet: ‘Paying for services in a care home’

available at:

www.dorsetforyou.com/carings/leaflets.nsf

Borough of Poole Adult Social Care Help Desk

Tel: 01202 633902

Online factsheet: ‘Paying for residential care’ available at:

www.boroughofpoole.com/health-and-social-

care/help-for-adults/residential-care-for-adults/

Durlston Head

4646

Care fees can increase

It is usual for the fees charged by care homes to increase

each year. If you are not paying your own fees, the

amount that Adult Social Care can contribute may not

increase at the same rate as the home fees increase. Any

shortfall in fees must be met by a third party (top-up)

payment – discussed on page 45. The third party element

of the fee can only be increased once in any financial

year and as a guide, the amount should never increase

by more than 25% a year. You should receive at least one

month’s notice that the third party payment is to increase.

The person who makes the payment for you must sign a

new contract with Adult Social Care if the amount of the

third party payment increases.

If you are already living in a care home, plan ahead and

find out what help you will get from Adult Social Care

when your savings fall below the £23,250 limit, explained

on page 43.

Essential information

Following an inspection, each service is given a report of

how it rates against national essential standards of quality

and safety. Each service’s report can be seen on the CQC

website: www.cqc.org.uk

For any enquiries or to register a concern or a

complaint, contact CQC by telephone: 03000 616161

or by email: [email protected]

The Care Quality Commission

Citygate

Gallowgate

Newcastle upon Tyne NE1 4PA

When considering care services, it’s always a good idea

to check a service’s inspection report on the Care Quality

Commission’s comprehensive website: www.cqc.org.uk

Providers are required under essential standards of quality

and safety to have a simple and easy to use complaints

procedure that they will be happy to give you. If you are

concerned about the care that you, a friend or a relative is

receiving, it makes sense to speak to the manager before

you take any further action. The problem may be resolved

quite easily once they are made aware of it.

However, if you need to make a formal complaint, you

should initially contact the registered owners of the service.

They have a duty to respond to any complaints made.

If Adult Social Care have arranged and funded your care,

another option is to complain to your social worker/care

manager or the Complaints Manager in your local council:

All care providers must be registered under a system

introduced by the Health and Social Care Act 2008, which

brings adult social care, independent healthcare and the

NHS under a single set of essential standards of quality

and safety for the first time.

The Care Quality Commission (CQC) is the independent

regulator of health and social care in England. They regulate

care provided through a range of methods including:

• registering providers to ensure they are meeting the

essential standards of quality and safety;

• monitoring how providers comply with the standards;

• promoting improvement in services;

• using enforcement powers where necessary;

• publishing up to date information about the compliance

of adult social care providers with essential standards of

safety and quality.

All organisations need to know how they are performing.

They are happy to receive your feedback on their service

whether they are compliments or complaints. Feel free to

tell them what you think and your comments can be used

constructively to improve the service.

If you do need to make a complaint you should feel

able to complain about any aspect of your care that

affects your happiness or comfort. This could be about

the way you are treated by a staff member or the quality

of the food you are served. You can also make comments

and suggestions about possible improvements to your

surroundings and the services provided.

Making a complaint should not be difficult for you.

Inspection and registration of care services

Comments, compliments and complaints

47

The Adults’ and Children’s Complaints Manager


Town Hall, Bourne Avenue

Bournemouth BH2 6DY


Tel: 01202 458953

The Complaints Manager

Dorset County Council Adult and Community Services

County Hall, Colliton Park, Dorchester DT1 1XJ


Tel: 01305 228563

The Complaints Manager

Adult Social Care

Borough of Poole, Freepost BH910, Poole BH15 2BR


Tel: 01202 261158

Comments, compliments and complaints continued

Have your say about local services

Protecting vulnerable adults

Healthwatch is the new independent consumer

champion created to gather and represent the views of

the public. Healthwatch plays a role at both national and

local level and will make sure that the views of the public

and people who use services are taken into account

Three Dorset organisations - Help & Care, Citizens Advice

in Dorset and Dorset Race Equality Council - have joined

forces and will work to ensure the health and well-being of

Dorset’s residents is championed across the county

Local Healthwatch has taken on the work of the Local

Involvement Networks (LINks) and also represents the

views of people who use services, carers and the public on

the Health and Wellbeing boards set up by local authorities,

provides information and signposting about local health

and care services and reports concerns about the quality

of healthcare to Healthwatch England, which can then

recommend that the Care Quality Commission take action.

Report abuse of a vulnerable adult

A vulnerable adult is any person aged 18 years or over

• who is or may be in need of community services

because of mental or other illness, disability or age, and

• who is, or may be, unable to take care of themselves

against significant harm or serious exploitation.

Abuse is a violation of an individual’s human and civil

rights and may consist of a single act or repeated actions.

It may be physical, sexual, financial, psychological or

institutional, or may relate to neglect or discrimination.

If you have concerns that a vulnerable adult is being

abused:

To contact Healthwatch Dorset:

In person at any Citizens Advice Bureau in Dorset,

Poole or Bournemouth. To find your local office please

see www.citizensadvice.org.uk or the useful contacts

section of this Directory on page 50.

Write to Local Healthwatch (free) at:

Healthwatch Dorset Freepost BH1902,

896 Christchurch Road, Bournemouth BH7 6BR

Telephone: 0300 111 0102

(calls cost the same as to 01 or 02 numbers)

Email: www.healthwatchdorset.co.uk

Further developments regarding Healthwatch

England can be found at www.healthwatch.co.uk

• Call your local Adult Social Care department (including

out of hours) on the relevant numbers on page 48.

• If there is a danger to life, a risk of injury or a crime is

taking place, call the Police by dialling 999.

• If the vulnerable adult is living in a registered care home or

receiving domiciliary (home) care services, you can contact

the Care Quality Commission (CQC) on 03000 616 161.

• You can also share your concerns with a public service

professional, such as a social worker, community nurse,

GP, probation officer or district nurse who will be

able to offer advice and support.


4848

Protecting vulnerable adults continued

The Registered Nursing Homes Association

• Accommodation furnished and equipped to provide

comfortable ‘homely’ surroundings. Most homes have

lifts, lounges, dining rooms and gardens/conservatories.

• General welfare, social and occupational therapy

activities designed to enhance your quality of life.

The most important consideration from your perspective

is that the nursing home provides a holistic approach to

care – all aspects of health are taken into consideration

and the use of NHS or GP resources ensures prompt

action. If you are frail or elderly, detecting health

problems, and responding early, stops you suffering

unnecessary pain or discomfort and prevents avoidable

traumatic admission to hospital.

The Registered Nursing Homes Association

John Hewitt House, Tunnel Lane, off Lifford Lane,

Kings Norton, Birmingham B30 3JN

Freephone: 0800 074 0194

Tel: 0121 451 1088 Fax: 0121 486 3175


Web: www.rnha.co.uk

Good nursing homes continue to provide a safe,

comfortable, caring environment for anyone requiring

nursing – whether long-term or for short-stay respite,

convalescence, or rehabilitation.

The nursing home of today is a far cry from the

outdated perception of latter years. Today’s nursing home

combines an ambience of the client’s personal home,

with quality furnishings and surroundings, together

with a warm caring atmosphere backed up by qualified,

professional nursing staff. A total package of care is

provided, designed exclusively for the individual, which

encompasses social, medical and welfare needs.

It may be that you are making the choice, or more likely

nowadays, a family member or close friend is looking on

your behalf.

There is one level of comfort that can go a long way to

removing some of the concerns of placement – choosing

a ‘blue cross’ home.

What should you expect from a quality ‘blue cross’ home?

• 24 hour nursing services provided by a team led by a

qualified nurse.

In Dorset, there are a large number of investigators within

Adult Care Services who have been jointly trained with

Dorset Police. The investigators are generally registered

social workers who have undertaken further specialist

training and who know a great deal about the types of

concern that arise.

To report any incident of abuse in Dorset,

contact the Adult Access Team:

Dorset Direct

Tel: 01305 221016


or Dorset Police – telephone: 01202 222222

Concerned people in the Borough of Poole should

report what they believe to be any abuse of

vulnerable adults to the Adult Social Care Helpdesk:

Tel: 01202 633902

Out of hours service: 01202 657279

5.00pm-8.40am Monday to Thursday and 4.00pm-

8.40am Friday to Monday including Bank Holidays.

Email: [email protected].

If you know someone is being abused in

Bournemouth, or think they may be, contact

Bournemouth Care Direct.

Tel: 01202 454979


Alternatively, speak to Bournemouth Public Protection

Unit during office hours on 01202 220502 (this Unit

covers both Bournemouth and Poole). Out of office hours

call Dorset Police on 01202 222222.

If you require further information relating to safeguarding

vulnerable adults you can visit the Bournemouth and

Poole Safeguarding Adults Board website at

www.bpsafeguardingadultsboard.com.

49

It would be nice to think that your retirement and old

age will be worry free. It can be. Advance thought and

preparation can pay dividends for you and your loved ones

at a time when you may be less able to cope by yourself.

Some people are lucky enough never to need help with

their financial or personal arrangements. For many,

though, health issues or general slowing down in old age

mean that decisions and action on day to day matters

(which seem routine when you were younger and fitter)

need to be taken by someone else on your behalf.

If you take no steps to make arrangements yourself

then the only course of action may be the appointment

of a Deputy through the Court of Protection. The Court

will oversee the actions of your Deputy and complicated

work is necessary to comply with the Court’s

requirements. A level of formality is needed which can

seem harsh and intrusive, not to mention expensive.

The alternative is for you to make decisions yourself

ahead of the difficult times which you may face in the

future in the form of a Lasting Power of Attorney (LPA)

for either your financial or welfare affairs or both. An

LPA enables you to appoint people of your choice to

handle your affairs and gives your personal authority to

them to act with greater ease on your behalf.

It is important to note that if you have already made

an Enduring Power of Attorney it will probably still be

effective, but it would be sensible to take advice on

whether a welfare LPA would suit your future needs.

Dickinson Manser LLP has a large established team,

ready to give you the benefit of their experience,

understanding and professionalism.

To arrange an initial discussion, please contact

Jane Freeman or Diane Vincent on 01202 673071.

LEGAL HELP AND ADVICE

ADVERTISEMENT FEATURE

5050

Useful contacts

Care Quality Commission

The national registration and inspection body

for care services.

See page 46 for further information.

South West regional office


Colston 33, 33 Colston Avenue,

Bristol BS1 4UA

Tel: 0117 930 7110


For national correspondence


Citygate, Gallowgate,

Newcastle upon Tyme NE1 4PA

Tel: 03000 616161


Web: www.cqc.org.uk

Citizens Advice Bureaux (CABs)

Help people resolve legal, money and other problems by

providing free, independent and confidential advice.

Bournemouth CAB

Town Hall, Bourne Avenue, Bournemouth BH2 6DX

Tel: 01202 290967 - Administration

Tel: 08444 994105 - Advice Line

Christchurch CAB

2 Sopers Lane,

Christchurch, Dorset BH23 1JG

Tel: 01202 488442

Ferndown CAB

1A Princes Court, Princes Road,

Ferndown BH22 9JG

Tel: 01202 893838

Gillingham CAB

4 Newbury Court, Gillingham

Dorset SP8 4QX

Tel: 01747 822117

Poole CAB

54 Lagland Street, Poole

Dorset BH15 1QG

Tel: 0844 245 1291 - Advice Line

Wimborne CAB

Hanham Road, Wimborne BH21 1AS

Tel: 01202 884738

Age UK

Independent charitable organisation dedicated to

promoting the well-being of all older people.

Age UK Bournemouth

700 Wimborne Road, Winton,

Bournemouth, Dorset BH9 2EG

Tel: 01202 530530

Age UK Dorchester

Rowan Cottage,

4 Prince of Wales Road,

Dorchester, Dorset DT1 1PW

Tel: 01305 269444

Age UK Poole

Community Hall, Old Rope Walk,

Blandford Road, Poole,

Dorset BH15 4AU

Tel: 01202 666195

Alzheimer’s Society

Works to improve the quality of life of people with

dementia in England, Wales and Northern Ireland.

Bournemouth Branch

c/o Kings Park Community Hospital,

Gloucester Road, Boscombe,

Bournemouth BH7 6JE

Tel: 01202 309084

Poole and District Branch

Administration Block,

Alderney Hospital, Ringwood Road,

Poole BH12 4NB

Tel: 01202 716393

Bournemouth and Poole Advocacy and IMHA

(Independent Mental Capacity Advocacy) Service

Long-established advocacy service for adults who suffer

from severe and enduring mental health illness.

c/o 59 Southbourne Road

Bournemouth BH6 5AQ (Mailing address only)

Tel: 01202 422140


Care Choices

Publishers of Care Services Directories around the country,

helpful website and free helpline for care seekers.

Helpline: 0800 389 2077

Web: www.carechoices.co.uk

Advice and advocacy services

51

Advice and advocacy services continued

Dorset Advocacy

Develops and uses excellent practice to ensure people

can speak up, promote their rights and play a full part

in the life of their communities. Dorset Advocacy also

provides advocacy for carers.

Unit 13-15, Jubilee Court

Paceycombe Way, Poundbury, Dorchester DT1 3AE

Tel: 01305 251033 Email: [email protected]

Independent Mental Capacity Advocacy (IMCA)

Hotline: 0845 389 1762

Dorset Clinical Commissioning Group

Canford House, Discovery Court Business Centre, 551-553

Wallisdown Road, Poole BH12 5AG

Tel: 01202 541400 Fax: 01202 541402

Vespasian House

Bridport Road, Dorchester DT1 1TS

Tel: 01305 368900 Fax: 01305 368947


FirstStop Advice

Advice and information on all aspects of care,

accommodation, housing, finance and rights for

older people.

Advice Line: 0800 377 7070

Web: www.firststopadvice.org.uk

Help and Care

An independent charity supporting older people and

carers in Bournemouth, Poole and Dorset.

The Pokesdown Centre, 896 Christchurch Road,

Bournemouth BH7 6DL

Tel: 0300 111 3303

Source web directory

Advice, information and support for adults in

Bournemouth, Poole and Dorset.

Web: www.sourcedirectory.org.uk

Adult Social Care

Dorset Adult Social Services

Complaints and Quality Assurance Administrator

Tel: 01305 228563

Borough of Poole

Complaints Manager, Adult Social Care

Tel: 01202 261158

www.dorsetforyou.com

A website that aims to provide local government

information in one place, avoiding the need to visit lots of

different sites. The Councils included are:

• Christchurch Borough Council

• Dorset County Council

• East Dorset District Council

• West Dorset District Council

Borough of Poole

Poole Adult Social Care Help Desk

Civic Centre Annexe Poole BH15 2RU



Adults’ and Children’s Complaints Manager

Tel: 01202 458953

NHS

NHS Dorset

Customer Care Manager, Hillfort House

Poundbury Road, Dorchester DT1 2PN

Complaints enquiry number: 01305 368914


(first point of contact for Bournemouth Borough

Council’s Adult Social Care Services)

Customer Services Centre

St Stephen’s Road, Bournemouth BH2 6EB

Tel: 01202 454979


Christchurch Borough Council

Civic Offices, Bridge Street, Christchurch, Dorset BH23 1AZ

Tel: 01202 495000

Complaints advice

Councils

Useful contacts continued


To find out how we can help call us on 0333 321 0929 or visit careuk.com/the-potteries

At Care UK , we understand that choosing a care home for your loved one can be stressful for everyone involved. It’s why we offer all-round support to make the transition easier. We get to know your loved one, their life story and interests, so that as well as offering better care, they can keep doing the things they love - like seeing you. In fact, at The Potteries family visits are always a highlight, which is why our doors are open to visitors 24 hours a day. Drop in any time.

The Potteries, 187 York Road, Broadstone, Poole BH18 8ES

What do you see?Enjoying lunch together or life in a care home?

53

Useful contacts continued

Dorset County Council

County Hall, Colliton Park, Dorchester DT1 1XJ

Tel: 01305 251000

Dorset Direct (Adult Social Care services)

Tel: 01305 221016

See page 8 for further information.

Bournemouth Direct Payments Support Service

Enham Independent Living Your Way

Tel: 01202 593039 or 0845 504 0722

Minicom: 0845 504 0723


Web: www.enham.org.uk/selfdirectedsupport

Dorset Direct Payments Support Service

Tel: 0845 873 5507


Services are based on giving a combination of care and

practical support to help people with a learning disability

lead full and interesting lives.

Dorset Learning Disability Services

Redwood Business Centre

NE Wing, Redwood House, Hawthorne Road

Charlton Down, Dorset DT2 9RL

Tel: 01305 213815

First Point

Support, information and advice for people affected by,

or wanting to know more about mental ill health.

528 Wimborne Road, Winton, Bournemouth BH9 2EX

Tel: 01202 531339 Fax: 01202 521982


Patient Advice and Liaison Service (PALS)

On-the-spot help and information about health services.

NHS Dorset, PALS Officer

Hillfort House, Poundbury Road, Dorchester DT1 2PN

Tel: 01305 361285


East Dorset District Council

Council Offices, Furzehill Wimborne, Dorset BH21 4HN

Tel: 01202 886201

West Dorset District Council

Stratton House, 58-60 High West Street,

Dorchester, Dorset DT1 1UZ Tel: 01305 251010

Poole Direct Payments Support Service

Penderels Trust, Arena Business Centres Ltd

9 Nimrod Way, Ferndown Industrial Estate

Ferndown BH21 7UH

Tel: 0845 600 0289

Fax: 01202 862571


Web: www.penderelstrust.org.uk

Leonard Cheshire Disability

Supports over 21,000 disabled people in the UK and

works in 52 countries.

South West Region

4 Heron Gate Office Park, Hankridge Way

Taunton, Somerset TA1 2LR


Areas covered: Bristol, Cornwall, Devon, Dorset, Somerset,

South Gloucestershire and Wiltshire.

MIND

Support and advice for those with mental health issues.

11 Shelley Road, Boscombe, Bournemouth BH1 4JQ

Tel: 01202 392910


Web: www.dorsetmind.org.uk

Councils continued

Direct Payments advice

Learning Disability

Mental health

NHS

Service

User BandsOP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism


5454

West Dorset

Beaminster care homes

Bridport care homes

Charmouth care homes

Charmouth care homes with nursing

Bridport care homes with nursing

BARNES LANE, 13-15

Beaminster, Dorset DT7 3LS

Tel: 01308 862534 LDA YA

BROADWINDSOR HOUSE

Broadwindsor, Beaminster, Dorset DT8 3PX

Tel: 01308 868353 OP

COLCOMBE COTTAGE

Whetley Road, Broadwindsor, Beaminster, Dorset DT8 3QT

Tel: 01308 867547 LDA YA

HIGHCROFT AND VALLEY VIEW

Whetley Road, Broadwindsor, Beaminster, Dorset DT8 3QT

Tel: 01308 867444 LDA YA

ST JAMES’ PARK NURSING HOME

Higher Street, Bradpole, Bridport, Dorset DT6 3EU

Tel: 01308 421174 Advert page 56 OP

THISTLEGATE HOUSE

Axminster Road, Charmouth, Bridport, Dorset DT6 6BY

Tel: 01297 560569 OP D

BYMEAD HOUSE

Axminster Road, Charmouth, Bridport, Dorset DT6 6BS

Tel: 01297 560620 Advert page 55 OP PD

CONEYGAR LODGE

Coneygar Park, Bridport, Dorset DT6 3BA

Tel: 01308 427365 OP

DRAYTON HOUSE RESIDENTIAL CARE HOME

50 West Allington, Bridport, Dorset DT6 5BH

Tel: 01308 422835 OP D

GREENHILLS

32 St Andrews Road, Bridport, Dorset DT6 3BQ


HARBOUR HOUSE

George Street, West Bay, Bridport, Dorset DT6 4EY

Tel: 01308 423277 OP

HOMESTEAD, THE

101 West Bay Road, Bridport, Dorset DT6 4AY

Tel: 01308 423338 OP

HYDE RESIDENTIAL HOME, THE

Walditch, Bridport, Dorset DT6 4LB


SIDNEY GALE HOUSE

Flood Lane, Bridport, Dorset DT6 3QG

Tel: 01308 423782 OP D

ST ANDREW’S ROAD, 193

Bridport, Dorset DT6 3BT





Service



55

Dorchester care homes

AVENUE HOUSE

8 Weymouth Avenue, Dorchester, Dorset DT1 2EN

Tel: 01305 265365 OP D

BIRCH WAY, 23

Charlton Down, Dorchester, Dorset DT2 9XX

Tel: 01305 259852 LDA YA

CULLIFORD HOUSE

Icen Way, Dorchester, Dorset DT1 1ET

Tel: 01305 266054 OP

DICK O’ THE BANKS ROAD, 5

Crossways, Dorchester, Dorset DT2 8BJ

Tel: 01305 852081 PD LDA SI YA

DOUGLAS JACKMAN HOUSE

1-3 Weymouth Avenue, Dorchester, Dorset DT1 1QR

Tel: 01305 251598 LDA

EDWARD ROAD, 20

Dorchester, Dorset DT1 2HL

Tel: 01305 266813 LDA YA

FRIARS CLOSE, 11

Dorchester, Dorset DT1 2AD

Tel: 01305 262046 LDA YA

GLENCAIRN HOUSE RESIDENTIAL HOME

16-17 Cornwall Road, Dorchester, Dorset DT1 1RU

Tel: 01305 268399 Advert adjacent OP

GRASSINGTON HOUSE

50 Prince of Wales Road, Dorchester, Dorset DT1 1PP

Tel: 01305 267968 OP

GROSVENOR CRESCENT, 5

Dorchester, Dorset DT1 2BA

Tel: 01305 269547 LDA YA

GROVE LODGE

Hyde Crook, Frampton, Dorchester, Dorset DT2 9NW

Tel: 01300 320098 OP D

LYTCHETTS

4 Chalky Road, Broadmayne, Dorchester, Dorset DT2 8PJ

Tel: 01305 853524 OP

MAIDEN CASTLE HOUSE

12-14 Gloucester Road, Dorchester, Dorset DT1 2NJ

Tel: 01305 251661 Advert page 5 OP D PD SI YA

MAIDEN CASTLE ROAD, 56

Dorchester, Dorset DT1 2ES

Tel: 01305 265097 LDA YA

MONMOUTH ROAD, 97

Dorchester, Dorset DT1 2DF

Tel: 01305 266430 LDA YA

BYMEAD HOUSE

Situated on the edge of the seaside village of Charmouth, set in landscaped grounds of one acre, a more pleasant location would be hard to find.

Almost all purpose built with superb views, excellent facilities, qualified nursing staff and activities, single en-suite rooms, fresh home cooking with a warm friendly atmosphere.

NURSING & RESIDENTIAL HOME

• Enquiries and visits welcome anytime •

Axminster Road, Charmouth, Bridport, Dorset DT6 6BS Tel: 01297 560620 Email: [email protected] Web: www.bymeadhouse.com

Proprietor: Miss S Blacklock RGN NDN RHV

West Dorset


At Bupa Care Services we understand how difficult it can be to discuss with a loved one the subject of moving into a care home. Whether it’s coping with the emotional stress, working out the financial aspects, or deciding on the right location – talk to us. We’ll make sure everyone involved understands all they need to know, so all you have to concentrate on is choosing the perfect home together.

You can choose from four Bupa care homes, which provide affordable, accessible care to everyone, you don’t need to have Bupa health insurance to stay with us.

00173_08_13

There are four care homes in Dorset, which provide residents with excellent short and long-term care.

Queensmount Nursing and Residential Home 18 Queens Park West Drive, Bournemouth, Dorset BH8 9DA

St James’ Park Nursing Home Higher Street, Bradpole, Bridport, Dorset DT6 3EU

The Hyde Residential Home Walditch, Bridport, Dorset DT6 4LB

The Mellowes Nursing Home Common Mead Lane, Gillingham North Dorset SP8 4RE

DISCOVER A CHOICE OF FIRST CLASS CARE HOMES IN DORSET

Pop in to your local Bupa care home for more information, we’d love to show you round. To arrange a visit:

Call 0333 920 4792 Search ‘Bupa Care Homes’ online

POP IN TODAY

Service

User Bands

57



West Dorset

BELLE ROSE NURSING HOME LTD

12 Prince of Wales Road, Dorchester, Dorset DT1 1PW

Tel: 01305 265787 OP LDA MH AD

CASTLE VIEW

Bridport Road, Poundbury,

Dorchester, Dorset DT1 2NH

Tel: 01305 756476 Advert Outside Back Cover OP

CERNE ABBAS

Cerne Abbas, Dorchester, Dorset DT2 7AL

Tel: 01300 341008 OP D MH YA

CHESTNUT HOUSE NURSING HOME

Chestnut Road, Charlton Down,

Dorchester, Dorset DT2 9FN

Tel: 01305 257254 OP D

CHEVERELS CARE HOME WITH NURSING

52 Dorchester Road, Maiden Newton,

Dorchester, Dorset DT2 0BE

Tel: 01300 320348 Advert page 20 OP D PD

GREENBUSHES NURSING HOME

10-12 Weymouth Avenue, Dorchester, Dorset DT1 2EN

Tel: 01305 262192 OP D

MONTROSE

40 Prince of Wales Road, Dorchester, Dorset DT1 1PW

Tel: 01305 262274 OP D

PARK HOUSE

Martinstown, Dorchester, Dorset DT2 9JN


PRINCE OF WALES ROAD, 3



PRINCE OF WALES ROAD, 5



GROVE LODGE

Hyde Crook, Frampton, Dorchester, Dorset DT2 9NW

Tel: 01300 320098 OP D

MARLEY HOUSE

Winfrith Newburgh, Dorchester, Dorset DT2 8JR

Tel: 01305 852858 OP

SOMERLEIGH COURT

Somerleigh Road, Dorchester, Dorset DT1 1AQ

Tel: 01305 211833 OP D

STEEPLETON MANOR CARE HOME

Winterbourne Steepleton, Dorchester,

Dorset DT2 9LG


WHITWAY HOUSE

Winterbourne Steepleton, Dorchester, Dorset DT2 9LG

Tel: 01305 889455 OP LDA YA

ROMULUS CLOSE, 4

Dorchester, Dorset DT1 2TH

Tel: 01305 263479 LDA YA

THORNHILL CLOSE, 2

Dorchester, Dorset DT1 2RE

Tel: 01305 266589 LDA YA

WOLFETON MANOR

16 East Hill, Charminster, Dorchester, Dorset DT2 9QL

Tel: 01305 262340 OP

Dorchester care homes continued

Dorchester care homes with nursing Advertisers are highlighted

Service

User Bands

5858



CLARONDENE RESIDENTIAL CARE HOME

View Road, Lyme Regis, Dorset DT7 3AA

Tel: 01297 442876 OP

FAIRFIELD HOUSE RESIDENTIAL CARE HOME

Charmouth Road, Lyme Regis, Dorset DT7 3HH

Tel: 01297 443513 OP D PD

SHIRE HOUSE CARE HOME

Sidmouth Road, Lyme Regis, Dorset DT7 3ES

Tel: 01297 442483 OP

TREETOPS RESIDENTIAL CARE HOME

Overton, Timber Hill, Lyme Regis, Dorset DT7 3HQ

Tel: 01297 443821 OP D SI

LYME REGIS NURSING HOME

14 Pound Road, Lyme Regis, Dorset DT7 3HX

Tel: 01297 442322 OP D PD SI YA

ABBEY VIEW

Fairfield, Bristol Road, Sherborne, Dorset DT9 4HG


RIVERSIDE NURSING HOME

Riverside House, Westbury, Sherborne, Dorset DT9 3QZ

Tel: 01935 812046 OP

EASTBURY HOUSE

Long Street, Sherborne, Dorset DT9 3BZ

Tel: 01935 812132 OP

GARDEN HOUSE

Priestlands, Sherborne, Dorset DT9 4HN

Tel: 01935 813188 OP

HAYES, THE

Culverhayes, Long Street, Sherborne, Dorset DT9 3ED

Tel: 01935 814043 OP D PD SI

LUDBOURNE HALL

South Street, Sherborne, Dorset DT9 3LT

Tel: 01935 816382 OP

OLD VICARAGE, THE

Leigh, Sherborne, Dorset DT9 6HL

Tel: 01935 873033 OP

RAWLEIGH HOUSE

The Avenue, Sherborne, Dorset DT9 3AJ


West Dorset

Lyme Regis care homes

Lyme Regis care homes with nursing

Sherborne care homes with nursing

Sherborne care homes


?

5959

Service



West Dorset

AGINCOURT CARE HOME

116 Dorchester Road, Weymouth, Dorset DT4 7LG

Tel: 01305 777999 OP YA

ALEXANDRA ROAD, 25/27A

Weymouth, Dorset DT4 7QQ

Tel: 01305 770236 LDA

BOSWORTH CARE HOME

6 Southdown Avenue, Weymouth, Dorset DT3 6HR

Tel: 01305 833100 OP

BUXTON HOUSE

423b Radipole Lane, Weymouth, Dorset DT4 0QJ


CHESTNUTS RESIDENTIAL HOME

93b Wyke Road, Weymouth, Dorset DT4 9QS

Tel: 01305 784996 OP

CRANFORD AVENUE, 3

Weymouth, Dorset DT4 7TN

Tel: 01305 839318 LDA YA

CRECY CARE HOME

45 Spa Road, Weymouth, Dorset DT3 5EP


DANMOR LODGE

14 Alexandra Road, Lodmoor Hill, Weymouth DT4 7QH

Tel: 01305 775462 Advert below OP D PD

FORESTERS

18/20 Alexandra Road, Weymouth, Dorset DT4 7QQ


FRIARY HOUSE

26 Carlton Road North, Weymouth, Dorset DT4 7PY

Tel: 01305 782574 OP

GOLDCREST RESIDENTIAL HOME

183 Dorchester Road, Weymouth, Dorset DT4 7LF

Tel: 01305 830400 Advert page 60 OP D PD MH SI

INGLESIDE RESIDENTIAL CARE HOME

648 Dorchester Road, Weymouth, Dorset DT3 5LG

Tel: 01305 812667 OP

Weymouth care homes

• Situated near to the beautiful Weymouth Coastline• Comfortable rooms, most with en-suite facilities• Two lounges• Spacious conservatory• Two 8-person passenger lifts giving level access to all rooms• Hydrotherapy baths

• Qualified massage, aromatherapy & reflexology• 24-hour care for respite or long-term requirements• Day-care facilities with free transport for the elderly at home• Complimentary use of our own mobility scooter• Full & varied programme of events for residents including day

trips, visits to shows and Keep Fit to Music held in the home


6060

Service



KINGSLEY COURT CARE HOME

28 Dorchester Road, Weymouth, Dorset DT4 7JU

Tel: 01305 782343 OP

KIRTLETON AVENUE, 10

Weymouth, Dorset DT4 7PT

Tel: 01305 771207 OP LDA SI YA

LAWNS, THE

Fernhill Avenue, Weymouth, Dorset DT4 7QU

Tel: 01305 760881 OP D

LEGH HOUSE

117 Rylands Lane, Weymouth DT4 9QB

Tel: 01305 773663 OP

MOUNT PLEASANT

21 Mount Pleasant Avenue,

Weymouth, Dorset DT3 5JF


PRIMROSE LODGE

121/122 Dorchester Road, Weymouth, Dorset DT4 7LG

Tel: 01305 786568 OP

RAGLAN HOUSE

3 Carlton Road South, Weymouth, Dorset DT4 7PL

Tel: 01305 784192 OP D PD LDA MH YA

RODLANDS CARE HOME

4 Ullswater Crescent, Radipole,

Weymouth, Dorset DT3 5HE

Tel: 01305 782736 OP

TRAFALGAR CARE HOME

207 Dorchester Road, Weymouth, Dorset DT4 7LF

Tel: 01305 777567 OP D PD MH SI

WEYMOUTH AFTERCARE CENTRE

Carlton House, 9 Carlton Road North,

Weymouth, Dorset DT4 7PX

Tel: 01305 779084 AD

Weymouth care homes continued

West Dorset


GOLDCRESTRESIDENTIAL HOME

Weymouth Harbour

6161

Service User

Bands


MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

AVON LEA NURSING HOME LTD

66 Dorchester Road, Weymouth, Dorset DT4 7JZ

Tel: 01305 776094 OP

FAIRFIELD HOUSE NURSING HOME

41 Putton Lane, Chickerell, Weymouth DT3 4AJ


HIGHCLERE HOUSE CARE HOME

Cross Road, Weymouth, Dorset DT4 9QX

Tel: 01305 233300 OP D PD SI YA

QUEEN CHARLOTTE, THE

432 Chickerell Road, Chickerell,

Weymouth, Dorset DT3 4DQ

Tel: 01305 773128 Advert below OP D MH YA

SUNNY BANK

4-6 Wyke Road, Weymouth, Dorset DT4 9QE

Tel: 01305 783558 OP D

WEYMOUTH CARE HOME

21 Glendinning Avenue, Weymouth, Dorset DT4 7QF

Tel: 01305 784518 Advert page 20 OP D PD YA

Weymouth care homes with nursing

West Dorset


432 Chickerell Road, Weymouth, Dorset DT3 4DQTel: 01305 773128

Queen Charlotte is a grand Georgian style property, offering the following:

• High quality, person-centred 24-hour residential and dementia care• Colourful, open and landscaped gardens• Large, yet warm and comfortable home for older residents • Experienced and helpful staff• Promoting independence, respect and dignity • Engaging in a variety of activities that enhance life’s experiences

For more information, or to view this Home, please contact the Home Manager on 01305 773128 or e-mail: [email protected]

‘A caring team and fantastic

facilities’

6262

North Dorset

Service



CASTLEMAN HOUSE

Fairfield Bungalows, Blandford Forum, Dorset DT11 7HS

Tel: 01258 452315 OP D

LARKS LEAS

Milldown Road, Blandford Forum, Dorset DT11 7DE


MILLBROOK HOUSE LTD

Child Okeford, Blandford Forum, Dorset DT11 8EY

Tel: 01258 860330 OP

PHOENIX HOUSE

Fairfield Bungalows, Heddington Drive,

Blandford Forum, Dorset DT11 7TP


SMALLWOOD

Wards Drove, Blandford St. Mary,

Blandford Forum, Dorset DT11 9LZ

Tel: 01258 488451 LDA YA

SPETISBURY MANOR

Spetisbury, Blandford Forum, Dorset DT11 9EB


HYDE ROAD, 7

Gillingham, Dorset SP8 4BX

Tel: 01747 822241 PD LDA SI

KENDAL BANK CARE

Quarr, Gillingham, Dorset SP8 5PB

Tel: 01747 825666 OP

MALTHOUSE, THE

Bay Road, Gillingham, Dorset SP8 4EW

Tel: 01747 822667 OP

MULBERRY COURT AND SCOPE INCLUSION DORSET

Common Mead Lane, Gillingham, Dorset SP8 4RE


ORCHARD MEWS, 12

Gillingham, Dorset SP8 4TQ

Tel: 01747 822241 PD LDA SI

ST MARTIN’S

Queen Street, Gillingham, Dorset SP8 4DZ


BLANDFORD GRANGE CARE HOME

Milldown Road, Blandford Forum, Dorset DT11 7DE

Tel: 01258 458214 OP D YA

WHITECLIFFE HOUSE

Whitecliffe Mill Street, Blandford Forum, Dorset DT11 7BQ


GILLINGHAM GRANGE

Fernbrook Lane, Shaftesbury Road,

Gillingham, Dorset SP8 4LL

Tel: 01747 834020 OP D

MELLOWES NURSING HOME, THE

Common Mead Lane, Gillingham, Dorset SP8 4RE


Blandford care homes

Blandford care homes with nursing

Gillingham care homes

Gillingham care homes with nursing Advertisers are highlighted




63

Service



CASTLE HILL HOUSE

Bimport, Shaftesbury, Dorset SP7 8AX

Tel: 01747 854699 OP D

LADIGNAC CARE HOME

38 Crookhays, Shaftesbury, Dorset SP7 8DX

Tel: 01747 854978 LDA

ST DENIS LODGE RESIDENTIAL HOME

Salisbury Road, Shaftesbury, Dorset SP7 8BS

Tel: 01747 854596 OP

CEDARS NURSING HOME, THE

Angel Lane, Shaftesbury, Dorset SP7 8DF

Tel: 01747 852860 OP D

NEWSTONE HOUSE

Station Road, Sturminster Newton, Dorset DT10 1BD

Tel: 01258 474530 Advert Outside Back Cover OP D

OLD RECTORY, THE

High Street, Stalbridge, Sturminster Newton,

Dorset DT10 2LL

Tel: 01963 362624 OP

SANDHILLS

Lower Road, Stalbridge,

Sturminster Newton, Dorset DT10 2NJ


HILLCREST HOUSE

Church Hill, Stalbridge, Sturminster Newton,

Dorset DT10 2LR

Tel: 01963 363861 LDA

IVERS

Hains Lane, Marnhull, Dorset DT10 1JU

Tel: 01258 820164 LDA

NAZARETH LODGE

Penny Street, Sturminster Newton, Dorset DT10 1DE

Tel: 01258 472511 Advert below OP

North Dorset

Shaftesbury care homes

Shaftesbury care homes with nursing

Sturminster Newton care homes

Sturminster Newton care homes with nursing

For more information, why

not look at our website

www.nazareth-lodge.co.uk

email: [email protected]

Tel: 01258 472511

Penny Street, Sturminster Newton,

Dorset DT10 1DE

Nazareth LodgeResidential Care Home - Sturminster Newton

All Standards inspected by the CQC in February 2013 have been “Fully Met”

Situated in the pretty market town of Sturminster Newton, Dorset this delightful home offers

exceptionally high standards of personal care to just 24 residents, à la carte menus using home

grown fruit and vegetables and an extensive programme of activities.

• Awarded highest accolade of “Beacon” status for its “End of Life Care” programme

• Achieved multiple awards including “Nutrition and Hydration Award 2013”

and “Care Newcomer Award 2013”



6464

Service



CLIFFTOP CARE HOME

8 Burlington Road, Swanage, Dorset BH19 1LS

Tel: 01929 422091 OP

GAINSBOROUGH CARE HOME

53 Ulwell Road, Swanage, Dorset BH19 1LQ

Tel: 01305 769418 OP D PD MH SI

HEATHCOTE CARE HOME

6 Cecil Road, Swanage, Dorset BH19 1JJ

Tel: 01929 423778 D MH

WALC HOUSE

1 Springfi eld Road, Swanage, Dorset BH19 1HD

Tel: 01929 422833 LDA

WORDSWORTH HOUSE CARE HOME

Belle Vue Road, Swanage, Dorset BH19 2HR

Tel: 01929 423614 OP D PD

YORK HOUSE CARE HOME

8/10 Cauldon Avenue, Swanage, Dorset BH19 IPQ

Tel: 01929 425588 OP

OLD RECTORY NURSING AND

RESIDENTIAL HOME, THE

56 High Street, Langton Matravers,

Swanage, Dorset BH19 3HB

Tel: 01929 425383 OP

WORDSWORTH HOUSE CARE HOME

Belle Vue Road, Swanage, Dorset BH19 2HR

Tel: 01929 423614 OP D

ANGLEBURY COURT

21 Bonnets Lane, Wareham, Dorset BH20 4HB

Tel: 01929 552585 OP D

CASTLE FARM CARE HOME

Castle Farm Road, Lytchett Matravers, Poole, Dorset BH16 6BZ


PENROSE

6 Filleul Road, Sandford, Wareham, Dorset BH20 7AP

Tel: 01929 552100 LDA

PEVERIL

Springbrook Close, Harmans Cross,

Wareham, Dorset BH20 5HS

Tel: 01929 480764 LDA

PURBECK CARE

East Stoke, Wareham, Dorset BH20 6AT

Tel: 01929 552201 LDA YA

PurbeckSwanage care homes

Swanage care homes with nursing

Wareham care homes Advertisers are highlighted

Corfe Castle

65

Service



East Dorset

AVON LEE LODGE

Preston Lane, Burton, Christchurch, Dorset BH23 7JU


AVONDENE CARE HOME

171 Stanpit, Christchurch, Dorset BH23 3LY


BROOK HOUSE RESIDENTIAL CARE HOME

213 Barrack Road, Christchurch, Dorset BH23 2AX

Tel: 01202 483960 OP

LAURELS, THE

195 Barrack Road, Christchurch, Dorset BH23 2AR

Tel: 01202 470179 OP D

MANOR ROAD, 6

Christchurch, Dorset BH23 1LU

Tel: 01202 483360 LDA YA

PRINCIPLE HOUSE

95 Ringwood Road, Walkford, Christchurch, Dorset BH23 5RA

Tel: 01425 277707 OP LDA YA

QUEENSMEAD

1 Bronte Avenue, Christchurch, Dorset BH23 2LX


RESIDE AT STOUR ROAD

14 Stour Road, Christchurch, Dorset BH23 1PS

Tel: 01202 481160 OP D

RIVENDELL

19 Lynton Crescent, St. Catherine’s Hill,

Christchurch, Dorset BH23 2SD

Tel: 01202 476663 LDA YA

TOUCHWOOD

13 Somerset Road, Christchurch, Dorset BH23 2ED

Tel: 01202 487575 OP LDA YA

WISTERIA LODGE CARE HOME

25 Friars Road, Friars Cliff ,

Christchurch, Dorset BH23 4EB

Tel: 01425 272718 OP

Christchurch care homes

... a haven of tranquillity in perfect surroundings

Imagine life...• Beautiful landscaped level gardens with views of the New Forest• Small and Family run with a high staff to resident ratio• HD TV, telephone, internet and Sky+* point in each room• 8 person lift to all floors• Cinema, library and conservatory• Wireless nursecall system for maximum independence• Fully accessible baths with integrated chair hoist• Spa hydrotherapy bath to help increase well being• Shuttle service to Christchurch • Regular organised outings • Plus many more features

*Additional subscription charges may apply.

Pictures shown are artists impressions only, finalfinish may vary slightly.

Recently refurbished and extended, Avon Lee Lodge Residential Care Home is aiming to change perceptions of elderly care;

Avon Lee Lodge has been designed to provide our residents withmaximum independence, encompassing a community feel in apleasant, safe, and homely environment. Call for a brochure or visit our website for more details.

Excellence in Residential CareAvon Lee Lodge

Preston Lane, Burton, Christchurch BH23 7JUt 01202 476 736 f 01202 568 130 e [email protected]

www.avonleelodge.co.uk


6666

Care Home Nursing Home

171 Stanpit, Christchurch, Dorset BH23 3LY Telephone: 01202 483991

Silver Way, Highcliffe, Christchurch, Dorset BH23 4LJ Telephone: 01425 272919

5 Stuart Road, Highcliffe, Christchurch, Dorset, BH23 5JSTel: 01425 272093

Highcliffe is a warm and comfortable home, offering the following:

• High quality, person-centred 24-hour nursing and dementia care• Colourful, open and landscaped gardens• Compassion for older adults in a high quality environment • Promoting and maintaining independence and choice for all residents• Respected as individuals and treated with dignity • Engaging in a variety of activities that enhance life’s experiences

For more information, or to view this Home, please contact the Home Manager on 01425 272093 or e-mail: highcliffe.manager@kingsleyhealthcare.co.ukwww.kingsleyhealthcare.co.uk

‘A warm seaside retreat in a safe

and caring environment’

67

Service



ABBEY ROSE

Cedar Avenue, St Leonards, Ringwood, Hampshire BH24 2QG

Tel: 01202 877764 OP D PD MH SI

CHESTNUT LODGE

43 Glenwood Road, West Moors, Ferndown,

Dorset BH22 0EN

Tel: 01202 892116 OP

CLARENCE HOUSE

6 Dudsbury Crescent, Ferndown, Dorset BH22 8JF

Tel: 01202 894359 OP

DENEWOOD HOUSE CARE HOME

12/14 Denewood Road, West Moors,

Ferndown, Dorset BH22 0LX

Tel: 01202 892008 OP

FAIRLAWN

St Mary’s Road, Ferndown, Dorset BH22 9HB


FIVE GABLES CARE HOME

268 Station Road, West Moors,

Ferndown, Dorset BH22 0JF

Tel: 01202 875130 OP D PD SI

FOXES MOON RESIDENTIAL HOME

40 Ringwood Road, St Ives, Ringwood,

Hampshire BH24 2NY


GABLES, THE

7 West Moors Road, Ferndown, Dorset BH22 9SA

Tel: 01202 855909 LDA

Ferndown care homes

East Dorset

AVON REACH

Farm Lane, Mudeford, Christchurch, Dorset BH23 4AH


AVON VIEW

Loring Road, Christchurch, Dorset BH23 2GZ

Tel: 01202 485170 D PD MH SI

BRAMBLEGATE

92 Ringwood Road, Walkford, Christchurch,

Dorset BH23 5RF

Tel: 01425 276846 OP PD YA

HIGHCLIFFE NURSING HOME

5 Stuart Road, Highcliffe,

Christchurch, Dorset BH23 5JS


NASEBY CARE HOME

8 Avenue Road, Christchurch, Dorset BH23 2BY

Tel: 01202 471096 OP D

NEWTOWN HOUSE

Waterford Road, Highcliffe, Christchurch, Dorset BH23 5JW

Tel: 01425 272073 OP

PINEBEACH NURSING HOME

53 Southcliffe Road, Friars Cliff,

Christchurch, Dorset BH23 4EW

Tel: 01425 273122 OP

SILVERWAYS NURSING HOME

Silver Way, Highcliffe-on-Sea,

Christchurch, Dorset BH23 4LJ


Christchurch care homes with nursing

Tel: 01202 238700 Email: homefi [email protected]: www.mmcgcarehomes.co.uk

Homefi eld Grange, Salisbury Road, Christchurch, Dorset BH23 7AR

Homefi eld Grange, a Maria Mallaband Home, specialises in nursing, residential and dementia nursing care. Decorated to a hotel standard, the

home provides fi ve-star, luxurious accommodation. Surrounded by beautiful gardens, the home boasts cafés, a cinema room, a hair and beauty

salon and sensory room.

Homefi eld Grange is an exclusive care home development and provides luxurious

accommodation for 64 elderly people.

Homefield Grange CARE HOME



ROYAL BAY CARE HOMESServing poole, bournemouth, the purbecks, wimborne & blandford areas

Castle Farm Road, Lytchett Matravers, Poole BH16 6BZ

y

r

r re

CASTLE FARM - retirement home

r RT

res of r

r

r r

FOREST HILL HOUSE - nursing home

r

r r

r

r

LARKS LEAS - retirement home

Registered NursingHome Association

BLUE CROSSThe sign of a better

Nursing Home

Awarded Beacon Status under Gold Standards Framework for End of Life Care

Awarded Beacon Status under Gold Standards Framework for End of Life Care

Awarded Commended Status under Gold Standards Framework for End of Life Care

Service



69

When someone close to you is suffering from dementia, you want the very best care for them.That means a care home where staff take thetime to get to know your loved one, treatingthem with the respect and dignity they deserveand developing a personal care programmetailored to their individual needs.

At Waypoints, our pioneering approach tocaring for people who have dementia ensures

that those in our care continue to lead, richand fulfilling lives.

Waypoints is a recently built, state of the artcare facility, conveniently located in tranquilsurroundings on the edge of the New Forest.

Waypoints Verwood42 - 44 Ringwood RoadVerwoodDorset BH31 7AH

For further information, call 01202 812250or email us at [email protected]

Resp

ite

care

avail

able

WAYPOINTS (VERWOOD)

42-44 Ringwood Road, Verwood, Dorset BH31 7AH

Tel: 01202 812250 Advert below OP D

CHASEBOROUGH HOUSE

Village Hall Lane, Three Legged Cross,

Wimborne, Dorset BH21 6SG

Tel: 01202 822908 OP

HIGHGROVE CARE HOME

Stapehill Road, Stapehill,

Wimborne, Dorset BH21 7NF

Tel: 01202 875614 OP

WOODPECKERS, THE

10 Albion Way, Verwood, Dorset BH31 7LR

Tel: 01202 813708 LDA

HOLMWOOD REST HOME

39 Chine Walk, West Parley, Ferndown, Dorset BH22 8PR

Tel: 01202 593662 OP

SUMMERHILL RESIDENTIAL HOME

46 Glenwood Road, West Moors, Ferndown, Dorset BH22 0ER

Tel: 01202 870935 OP

Verwood care homes

Verwood care homes with nursing

Wimborne care homes

AMBERWOOD HOUSE

418–424 Ringwood Road, Ferndown, Dorset BH22 9AX


BROOK VIEW

Riverside Road, West Moors,

Ferndown, Dorset BH22 0LQ


FERNDOWN NURSING HOME

9 Dudsbury Crescent, Ferndown, Dorset BH22 8JG

Tel: 01202 875909 OP

FERNHILL

122 Ringwood Road, Longham,

Ferndown, Dorset BH22 9AW

Tel: 01202 651800 Advert Outside Back Cover OP D

Ferndown care homes with nursing

Ferndown care homes continued

East Dorset



Service



7070

East Dorset

NURSING & RESIDENTIAL CARE HOME ACORN LODGE RESIDENTIAL CARE HOME

Oakdene is an independent residential and nursing home, providing the highest quality of care and comfort for each individual. Acorn Lodge, situated adjacent to Oakdene, has 26 beds and is purpose built to provide a very high standard of specialised care to people living with dementia.

Ringwood Road, Three Legged Cross, Wimbourne BH21 6RBEmail: [email protected] Tel: 01202 813722Web: www.oakdenecare.co.uk

LEWIS HOUSE

Higher Merley Lane, Corfe Mullen,

Wimborne, Dorset BH21 3EG


MILE OAK REST HOME

2 The Acorns, Wimborne, Dorset BH21 2EU

Tel: 01202 885225 OP

OAKDENE NURSING & RESIDENTIAL CARE HOME

Ringwood Road, Three Legged Cross,

Wimborne, Dorset BH21 6RB


STONELEIGH HOUSE

2 Rowlands Hill, Wimborne, Dorset BH21 1AN

Tel: 01202 884908 OP

STREETS MEADOW

Hanham Road, Wimborne, Dorset BH21 1AS

Tel: 01202 884620 OP D PD SI

T H RUSSELL CHARITABLE TRUST

St Ives House, St Ives Wood, Ashley Heath,

Ringwood, Hampshire BH24 2ED

Tel: 01425 473822 OP

TWO WELLS

Salisbury Street, Cranborne, Dorset BH21 5PU

Tel: 01725 517458 LDA

WATERLOO CARE HOME


Wimborne, Dorset BH21 6RD

Tel: 01202 824807 OP D

FOREST HILL HOUSE NURSING HOME

Rushall Lane, Corfe Mullen,

Wimborne, Dorset BH21 3RT


MAGNA CARE CENTRE, THE

Arrowsmith Road, Canford Magna,

Wimborne, Dorset BH21 3BQ

Tel: 01202 601831 OP

OAKDENE NURSING & RESIDENTIAL CARE HOME


Wimborne, Dorset BH21 6RB


WIMBORNE CARE HOME, THE

179/181 Wimborne Road West, Stapehill,

Wimborne, Dorset BH21 2DJ


Wimborne care homes continued

Wimborne care homes with nursing Advertisers are highlighted

Service



71

ALEXANDRA HOUSE

88a Alexandra Road, Parkstone,

Poole, Dorset BH14 9EW


AMBERWOOD

6 St Osmunds Road, Poole, Dorset BH14 9JN

Tel: 01202 743390 LDA

ANCHOR HOUSE

1 Evering Avenue, Parkstone, Poole,

Dorset BH12 4JF

Tel: 01202 735914 PD LDA YA

ARANLAW HOUSE CARE HOME


Poole, Dorset BH13 6HZ

Tel: 01202 763367 Advert Inside Front Cover OP D MH

BEACH HOUSE

94 Alexandra Road, Poole, Dorset BH14 9EP

Tel: 01202 739930 PD LDA YA

CANFORD CLIFFS REST HOME

2 Bessborough Road, Canford Cliffs,

Poole, Dorset BH13 7JS

Tel: 01202 700272 OP D MH

CHALGROVE CARE AND NURSING HOME

5-7 Westminster Road East, Branksome Park,

Poole, Dorset BH13 6JF

Tel: 01202 767493 OP D

CORAL HOUSE

15 Alder Hills, Poole, Dorset BH12 4AJ

Tel: 01202 710531 PD LDA YA

DORSET HOUSE

Coles Avenue, Hamworthy, Poole, Dorset BH15 4HL


DUNES, THE

49 Cynthia Road, Parkstone, Poole, Dorset BH12 3JE

Tel: 01202 740237 PD LDA YA

ELIZABETH HOUSE

Dolbery Road, Parkstone, Poole, Dorset BH12 4PX


GRANGE, THE

2 Mount Road, Parkstone, Poole, Dorset BH14 0QW

Tel: 01202 715914 PD YA

JOSHUA HOUSE

102 Herbert Road, Parkstone, Poole, Dorset BH12 4HU

Tel: 01202 948431 LDA MH YA

KINGLAND HOUSE NURSING

AND RESIDENTIAL HOME

Kingland Road, Poole, Dorset BH15 1TP

Tel: 01202 675411 OP D PD

LAURELS AND PINE LODGE, THE

33/37 Foxholes Road, Oakdale, Poole, Dorset BH15 3NA


Poole

Poole care homes

Long CloseA Private Residence

for Gracious Retirement

Manager: Mrs Christine BarrowTel: Bournemouth(01202) 765090 or 768958Keith London - Webb, 23 Forest Road, Branksome Park, Poole, Dorset BH13 6DQ

• Comfortable Ground Floor en-suiterooms overlooking landscaped gardens

• First floor en-suite rooms leading tospacious paved balcony

• 5 person passenger lift • Experienced caring staff• Excellent varied cuisine • Long term or short term stay available • Close to sea, promenades and local shops.

All enquiries welcomed with open invitation toview. The Proprietor and Manager are alwaysavailable to discuss your needs.

[email protected] www.longclosecare.co.uk


Service



73

Poole

LILLIPUT HOUSE

299 Sandbanks Road, Poole, Dorset BH14 8LH

Tel: 01202 709245 OP

LONG CLOSE RETIREMENT HOME

23 Forest Road, Branksome Park, Poole, Dorset BH13 6DQ


MAIDMENT COURT

47 Parkstone Road, Poole, Dorset BH15 2NX

Tel: 01202 674423 OP

MARLBOROUGH HOUSE NURSING HOME

91/93 Bournemouth Road & 2/4 Marlborough Road,

Poole, Dorset BH14 0ER

Tel: 01202 747924 OP D PD SI

MITCHELL HOUSE

2 Mitchell Road, Canford Heath,

Poole, Dorset BH17 8US

Tel: 01202 681446 OP D PD LDA MH

MOORINGS, THE

69 Brixey Road, Parkstone, Poole, Dorset BH12 3EY

Tel: 01202 734752 PD LDA YA

PARK LODGE RESIDENTIAL CARE HOME

18 Ridgeway, Broadstone, Dorset BH18 8EA

Tel: 01202 694232 OP

PARK MANOR LTD

8 St Aldhelms Road, Poole, Dorset BH13 6BS

Tel: 01202 764071 OP

PEBBLES, THE

294 Herbert Avenue, Parkstone, Poole, Dorset BH12 4HY

Tel: 01202 722867 PD LDA YA

PINEWOOD TOWER REST HOME


Poole, Dorset BH13 6HZ

Tel: 01202 762855 OP D MH

SANDBOURNE HOUSE

1 Sandecotes Road, Parkstone,

Poole, Dorset BH14 8NT

Tel: 01202 742284 LDA

SHERIDAN CARE HOME, THE

14 Durlston Road, Lower Parkstone, Poole, Dorset BH14 8PQ

Tel: 01202 735674 OP D

SHORES, THE

46 Brixey Road, Parkstone, Poole, Dorset BH12 3EZ

Tel: 01202 730653 PD LDA YA

SOUTHMEAD REST HOME

159 York Road, Broadstone, Poole, Dorset BH18 8ES

Tel: 01202 694726 OP

ST CECILIA

29 Nelson Road, Poole, Dorset BH12 1ES

Tel: 01202 767383 Advert below left OP D

STADDON LODGE

25 Nelson Road, Branksome, Poole, Dorset BH12 1ER

Tel: 01202 764269 OP

Poole care homes continued Advertisers are highlighted

45

Service



75

Poole

ALDBURY, THE

672–674 Ringwood Road, Parkstone,

Poole, Dorset BH12 4NA

Tel: 01202 746752 Advert Outside Back Cover D

ASHLEY COURT CARE HOME

6-10 St Peter’s Road, Poole, Dorset BH14 0PA

Tel: 01202 715902 OP D YA

AVALON NURSING HOME

14 Pinewood Road, Branksome Park, Poole, Dorset BH13 6JS

Tel: 01202 761119 OP PD SI

AVONWOOD MANOR

31/33 Nelson Road, Branksome, Poole, Dorset BH12 1ES

Tel: 01202 763183 OP D

BIRDS HILL NURSING HOME

25 Birds Hill Road, Poole, Dorset BH15 2QJ

Tel: 01202 671111 Advert page 40 OP D PD MH

BRANKSOME PARK CARE CENTRE, THE

17 Mornish Road, Branksome Park, Poole, Dorset BH13 7BY

Tel: 01202 761449 OP

BURWOOD NURSING HOME

100 Dunyeats Road, Broadstone,

Poole, Dorset BH18 8AL

Tel: 01202 693224 Advert page 74 OP D PD SI

CANFORD CHASE

40 Western Road, Branksome Park,

Poole, Dorset BH13 6EU


CHALGROVE CARE AND NURSING HOME

5-7 Westminster Road East, Branksome Park,

Poole, Dorset BH13 6JF

Tel: 01202 767493 OP D

DELPH HOUSE CARE HOME

40 Upper Golf Links Road, Broadstone,

Poole, Dorset BH18 8BY

Tel: 01202 692279 OP D

HILLSDON NURSING HOME

37 Springfield Road, Lower Parkstone,

Poole, Dorset BH14 0LG

Tel: 01202 742753 OP

LINKS, THE

1 Golf Links Road, Broadstone,

Dorset BH18 8BE


MAGNA CARE CENTRE

Arrowsmith Road, Canford Magna,

Wimborne, Dorset BH21 3BQ

Tel: 01202 601831 OP

Poole care homes with nursing

TIDES, THE

136 Lower Blandford Road,

Broadstone, Poole, Dorset BH18 8NZ

Tel: 01202 604056 PD LDA YA

TWO CEDARS RESIDENTIAL CARE HOME

81 Dunyeats Road, Broadstone, Poole, Dorset BH18 8AF


WAVES, THE

199 Churchill Road, Parkstone, Poole, Dorset BH12 2JD

Tel: 01202 734857 PD LDA YA

WESSEX LODGE RETIREMENT HOME

16 Munster Road, Lower Parkstone,

Poole, Dorset BH14 9PU

Tel: 01202 738234 OP D

WEST VIEW SHORT TERM BREAK SERVICE

1 West View Road, Poole, Dorset BH15 2AZ

Tel: 01202 744092 PD LDA SI Y

Poole care homes continued Advertisers are highlighted


76

Service



7676

Poole

MARLBOROUGH HOUSE NURSING HOME

91/93 Bournemouth Road & 2/4 Marlborough Road,

Poole, Dorset BH14 0ER

Tel: 01202 747924 OP D PD SI

ORMONDE NURSING HOME

12 Pinewood Road, Branksome Park,

Poole, Dorset BH13 6JS

Tel: 01202 760838 OP D PD MH SI

REGENCY MANOR CARE HOME

16-17 Blair Avenue, Parkstone,

Poole, Dorset BH14 0DA

Tel: 01202 715760 Advert Inside Front Cover OP D MH

SANDRINGHAM HOUSE

26 Sandringham Road, Poole,

Dorset BH14 8TH

Tel: 01202 744409 Advert below OP D PD MH SI

Poole care homes with nursing continued Advertisers are highlighted

?

Service



77

ABBOTSFORD

7 Bracken Road, Southbourne,

Bournemouth, Dorset BH6 3TB

Tel: 01202 428156 LDA

ACORN LODGE

12 Grand Avenue, Southbourne,

Bournemouth, Dorset BH6 3SY

Tel: 01202 426085 LDA

ADAMSCOURT RESIDENTIAL CARE HOME

7 Talbot Avenue, Talbot Woods,

Bournemouth, Dorset BH3 7HP


ALEXANDRA CENTRE FOR PHYSICAL

DISABILITY & SENSORY IMPAIRMENT

23 Howard Road, Queens Park,

Bournemouth, Dorset BH8 9EA

Tel: 01202 528420 PD SI YA

ALLINGTON HOUSE

46 Dean Park Road, Bournemouth, Dorset BH1 1QA

Tel: 01202 551254 YA AD

APPLE HOUSE

186 Seafield Road, Bournemouth, Dorset BH6 5LJ

Tel: 01202 485597 LDA

APRIL COURT

186 Poole Lane, Kinson, Bournemouth, Dorset BH11 9DS

Tel: 01202 576110 LDA YA

ASHWOOD

12 Dudley Road, Northbourne,

Bournemouth, Dorset BH10 6BS

Tel: 01202 770242 LDA

AUCKLAND REST HOME

2 Ken Road, Southbourne,

Bournemouth, Dorset BH6 3ET

Tel: 01202 427166 OP D

BEECHEY HOUSE

14 Beechey Road, Bournemouth, Dorset BH8 8LL

Tel: 01202 290479 OP D MH

BEECHWOOD HOUSE REST HOME

3 Beechey Road, Bournemouth, Dorset BH8 8LJ

Tel: 01202 551305 OP

BLENHEIM CARE HOME

17 Dunbar Road, Talbot Woods,

Bournemouth, Dorset BH3 7AZ

Tel: 01202 557090 OP D

BLUE ROOF BUNGALOW CARE HOME

Mill Road North, Throop,

Bournemouth, Dorset BH8 0DW

Tel: 01202 529508 LDA

BROADWATERS

55 Wick Lane, Tuckton, Bournemouth, Dorset BH6 4LA

Tel: 01202 423709 OP D PD MH SI

CAMBIAN NIGHTINGALE

46-48 Stourcliffe Avenue, Southbourne,

Bournemouth, Dorset BH6 3QA

Tel: 01202 436140 LDA

CASTLE DENE

Throop Road, Bournemouth, Dorset BH8 0DB


CHALFONT CARE HOME

6 Southern Road, Bournemouth, Dorset BH6 3SR

Tel: 01202 420957 OP D

Bournemouth

Bournemouth care homes

AdamscourtAdamscourt is an independent residential care home offering specialised

care to people living with dementia. Promoting independence and choice

and offering an array of regular activities to suit individual taste. A home

of distinction offering top quality person-centered care. Surrounded by

beautiful, landscaped accessible gardens. Situated in Talbot Woods, in a

tree-lined avenue, within walking distance of local amenities.

7 Talbot Avenue • Talbot Woods

Bournemouth BH3 7HP

Tel: 01202 529855 • Email: [email protected]


A Residential Care Home in prestigious Talbot Woods

with a reputation for the highest standards of care.

• Luxurious en-suite rooms

• Lovely conservatory and level south-facing gardens

• Delicious home-cooked food using seasonal ingredients

• Full range of activities and outings

• Relatives and friends always welcome

More than just care, a very personal service.

2 Berkeley Road, Talbot Woods,

Bournemouth BH3 7JJ


Tel: 01202 526 925

For more information and latest news visit our website at

www.evergreenscarehome.co.uk

Service



79

Bournemouth

CHERRY TREE LODGE

100 Wick Lane, Southbourne,

Bournemouth, Dorset BH6 4LB

Tel: 01202 429326 OP

CHIMERA REST HOME

21 Alum Chine Road, Westbourne,

Bournemouth, Dorset BH4 8DT

Tel: 01202 767144 OP

CLIFTON HOUSE CARE HOME

1 Grantley Road, Boscombe, Bournemouth, Dorset BH5 1HW

Tel: 01202 393385 MH

CLIFTON LODGE

16-18 Clifton Road, Southbourne,

Bournemouth, Dorset BH6 3PA

Tel: 01202 428598 OP

COLINDALE CARE HOME

1 Richmond Park Avenue,

Bournemouth, Dorset BH8 9DL

Tel: 01202 514733 OP D MH YA

CONISTON LODGE CARE HOME

43 Beaufort Road, Southbourne,

Bournemouth, Dorset BH6 5AS

Tel: 01202 421492 OP

CORNERWAYS

20 Braidley Road, Bournemouth, Dorset BH2 6JX

Tel: 01202 552536 YA AD

CRESCENT CARE HOME WITH NURSING, THE

27-29 Meyrick Park Crescent,

Bournemouth, Dorset BH3 7AG

Tel: 01202 553660 OP PD YA

CROSBY LODGE RESIDENTIAL CARE HOME

2/2a Fitzharris Avenue, Charminster,

Bournemouth, Dorset BH9 1BZ

Tel: 01202 517186 OP D MH AD

DALVEY HOUSE

35 Belle Vue Road, Southbourne,

Bournemouth, Dorset BH6 3DD

Tel: 01202 423050 OP

ELMS, THE

28 Elmsway, Southbourne, Bournemouth, Dorset BH6 3HU

Tel: 01202 431886 LDA

EVERGREENS, THE

2 Berkeley Road, Talbot Woods,

Bournemouth, Dorset BH3 7JJ

Tel: 01202 526925 Advert page 78 OP YA

FAIR HAVEN

23 Knyveton Road, Bournemouth, Dorset BH1 3QQ

Tel: 01202 553503 OP D PD

FAIRWAYS RESIDENTIAL CARE HOME

18 Wharncliffe Road, Boscombe,

Bournemouth, Dorset BH5 1AH

Tel: 01202 395435 OP

FEARNES, THE

26 Knyveton Road, Bournemouth, Dorset BH1 3QR


FLORENCE LODGE

23/25 Florence Road, Boscombe,

Bournemouth, Dorset BH5 1HJ

Tel: 01202 397094 OP

GENESIS CARE HOME LTD

76 Wimborne Road, Bournemouth, Dorset BH3 7AS

Tel: 01202 515713 OP D MH

GLAMIS AVENUE

9 Glamis Avenue, Bournemouth, Dorset BH10 6DW

Tel: 01202 575100 OP PD MH SI YA

GLENHURST MANOR

44a West Cliff Road, Bournemouth, Dorset BH4 8BB


HANNAH LEVY HOUSE TRUST

15 Poole Road, Bournemouth, Dorset BH2 5QR

Tel: 01202 765361 OP

HARLEITH


Bournemouth, Dorset BH6 3TA

Tel: 01202 426544 LDA

Bournemouth care homes continued Advertisers are highlighted

L U X U R Y S E N I O R L I V I N G WWW. S P E T I S B U R Y M A N O R . C O . U K

Secluded within private grounds in the picturesque village of Spetisbury, near Blandford, we offer outstanding quality care tailored to meet individual needs. There will always be someone on hand to listen and talk with. Every day at Spetisbury is

different; take part in a wide range of activities or just enjoy the extensive wooded grounds leading down to the river.

Dedicate d to Car e

For more information or to request a brochure

Call 01258 857378 [email protected]

L U X U R Y S E N I O R L I V I N G WWW. G L E N H U R S T M A N O R . C O . U K

Situated on the West Cliff in Bournemouth, our 33 en-suite bedroomed home offers a warm, welcoming and family atmosphere. We have a team of trained and dedicated staff that bring compassion and experience to every aspect of their

work, providing high quality, professional, person centred care. We put our residents at the heart of everything we do.

Exceptional Car e, Stunn ing Surr ou ndingsFor more information or

to request a brochure

Call 01202 761175 [email protected]

Service



81

HELENE LODGE

115 Talbot Road, Bournemouth, Dorset BH9 2JE

Tel: 01202 389901 LDA YA

HIGHFIELD MANOR CARE HOME

44 Branksome Wood Road,

Bournemouth, Dorset BH4 9LA

Tel: 01202 769429 OP D MH

HIGHVIEW RESIDENTIAL HOME

42/44 Foxholes Road, Southbourne,

Bournemouth, Dorset BH6 3AT

Tel: 01202 428799 OP D MH

IVY LODGE

212a Howeth Road, Ensbury Park,

Bournemouth, Dorset BH10 5NZ

Tel: 01202 593593 LDA

JAMES BURNS HOUSE

Greenways Avenue, Bournemouth, Dorset BH8 0AS

Tel: 01202 523182 PD YA

KINGS HOUSE CARE HOME

1 Earle Road, Westbourne,

Bournemouth, Dorset BH4 8JQ

Tel: 01202 764455 MH

KINGS PARK ROAD, 18

Boscombe, Bournemouth, Dorset BH7 7AE

Tel: 01202 729911 LDA

KNYVETON HALL REST HOME

34 Knyveton Road,

Bournemouth, Dorset BH1 3QR

Tel: 01202 557671 OP

LARKINS

14 Campbell Road, Bournemouth, Dorset BH1 4EP

Tel: 01202 392241 AD

LEYBOURNE HOUSE

Western Avenue, Bournemouth, Dorset BH10 6HH

Tel: 01202 574426 OP D PD SI YA

LIAM HOUSE

13 Spencer Road, Bournemouth, Dorset BH1 3TE

Tel: 01202 294148 OP LDA SI

LINKFIELD COURT LTD

19 Knyveton Road, East Cliff , Bournemouth, Dorset BH1 3QG

Tel: 01202 558301 OP D PD YA

LOWTHER ROAD, 35

Charminster, Bournemouth, Dorset BH8 8NG

Tel: 01202 391610 LDA YA

LYNDALE

2 Alumdale Road, Westbourne,

Bournemouth, Dorset BH4 8HX

Tel: 01202 764425 MH

MARION HOUSE

40 The Avenue, Moordown, Bournemouth, Dorset BH9 2UW

Tel: 01202 522110 LDA YA

MILTON GRANGE

9 Milton Road, Charminster,

Bournemouth, Dorset BH8 8LP

Tel: 01202 554351 D

MILTON LODGE RESIDENTIAL CARE HOME

32 Milton Road, Charminster,

Bournemouth, Dorset BH8 8LP

Tel: 01202 556873 OP D

MILTON ROAD, 30

Charminster, Bournemouth, Dorset BH8 8LP

Tel: 01202 554212 LDA

NEW HORIZON CENRE LTD – EILAT

106 Lowther Road, Charminster,

Bournemouth, Dorset BH8 8NS

Tel: 01202 290305 PD MH YA

NIGHTINGALES RESIDENTIAL HOME

24 Foxholes Road, Southbourne,

Bournemouth, Dorset BH6 3AT

Tel: 01202 429515 OP D MH

Bournemouth care homes continued

Bournemouth

82

Area care homes / care homes with nursing

Service



8282

OVERCLIFF HOUSE

2 Cellars Farm Road, Southbourne,


Tel: 01202 424929 OP D MH

PIERS, THE

166 Columbia Road, Ensbury Park,

Bournemouth, Dorset BH10 4DT

Tel: 01202 520937 PD LDA YA

PINEHAVEN

23 Parkwood Road, Boscombe,

Bournemouth, Dorset BH5 2BS

Tel: 01202 427941 LDA

PINEHURST REST HOME

4 Harvey Road, Boscombe, Bournemouth, Dorset BH5 2AD

Tel: 01202 418744 OP

PINES CARE HOME, THE

39 Portchester Road, Charminster,

Bournemouth, Dorset BH8 8JU

Tel: 01202 555048 D LDA

PORTELET HOUSE CARE HOME


Bournemouth, Dorset BH6 3SY

Tel: 01202 422005 OP D MH

PORTELET LODGE CARE HOME

42 Westby Road, Boscombe, Bournemouth, Dorset BH5 1HD

Tel: 01202 398982 OP D MH

PRIMROSE LODGE

42 St Catherine’s Road, Southbourne,

Bournemouth, Dorset BH6 4AD

Tel: 01202 429514 OP

REDCROFT


Bournemouth, Dorset BH6 3BD

Tel: 01202 485597 LDA

RESIDE AT SOUTHWOOD

36/40 Southwood Avenue, Southbourne,

Bournemouth, Dorset BH6 3QB

Tel: 01202 422213 OP D

Bournemouth

Bournemouth care homes continued

Four Seasons are committed toproviding individual, professionaland practical care and attentionin a safe, homely and warmenvironment. Our care homesoffer both long term and shortterm care for the elderly. They combine a comfortableenvironment with theprofessional support you wouldexpect from a large healthcareorganisation.Contact our homes directly, or visit www.fshc.co.uk

That’s why we’re one of the UK’s leading healthcare providers

The Riseborough Care Home11-13 Branksome Wood Road, Bournemouth, BH2 6BTT: 01202 318567 E: [email protected]

The Wimborne Care Home179-181 Wimborne Road West, Stapehill, Wimborne, Dorset BH21 2DJT: 01202 877614 E: [email protected]

Service



83

RETIRED NURSES NATIONAL HOME

Riverside Avenue, Bournemouth, Dorset BH7 7EE

Tel: 01202 396418 OP

RICHMONDWOOD RESIDENTIAL CARE HOME

19 Richmond Park Avenue, Queens Park,



RISEBOROUGH CARE HOME, THE

11-13 Branksome Wood Road,

Bournemouth, Dorset BH2 6BT


RIVERVIEW CARE HOME

Throop Road, Bournemouth, Dorset BH8 0DQ

Tel: 01202 516411 LDA

SEABOURNE HOUSE CARE HOME

1 Clifton Road, Southborne, Bournemouth BH6 3NZ

Tel: 01202 428132 Advert Inside Front Cover OP D

SEACLIFF CARE HOME

9 Percy Road, Boscombe, Bournemouth, Dorset BH5 1JF

Tel: 01202 396100 OP D

SEASTROLE

12 Campbell Road, Bournemouth, Dorset BH1 4EP

Tel: 01202 392241 AD

SHALDEN GRANGE

1/3 Watkin Road, Boscombe,


Tel: 01202 301918 OP

SOUTHWOOD AVENUE, 14

Southbourne, Bournemouth, Dorset BH6 3QA

Tel: 01202 436140 LDA

ST ALBANS HOUSE

59/61 St Albans Avenue,

Bournemouth, Dorset BH8 9EG

Tel: 01202 397817 OP

ST ANNE’S COURT

16a St Anthony’s Road, Meyrick Park,

Bournemouth, Dorset BH2 6PD

Tel: 01202 551208 OP

ST BRIDGET’S RESIDENTIAL HOME

42 Stirling Road, Bournemouth,

Dorset BH3 7JH

Tel: 01202 515969 OP PD SI

STOURCLIFFE AVENUE, 46-48

Southbourne, Bournemouth, Dorset BH6 3PX

Tel: 01202 419537 LDA

STRATFIELD LODGE RESIDENTIAL HOME

63 Wellington Road, Bournemouth, Dorset BH8 8JL


SUMMERHAYES RESIDENTIAL HOME

1700 Wimborne Road, Bearcross,

Bournemouth, Dorset BH11 9AN


SUNNINGDALES CARE HOME

75 Southbourne Overcliff Drive, Southbourne,

Bournemouth, Dorset BH6 3NN

Tel: 01202 426745 OP D

SUNRISE OPERATIONS SOUTHBOURNE LTD


Bournemouth, Dorset BH6 3DS

Tel: 01202 437600 OP D

TALBOT MANOR

57 Talbot Manor, Bournemouth,

Dorset BH3 7HT

Tel: 01202 512918 PD LDA YA

Bournemouth


Summerhayes is a privately owned residential home situated in Bearcross, Bournemouth that has been under the same ownership since 1987. We provide 24 hour continuous care for permanent residency and respite care and can accommodate up to twenty one elderly residents. We strive to maintain a homely atmosphere at Summerhayes and we are happy to accommodate residents’ own furniture and pictures.

Summerhayes is situated on the Wimborne Road close to the bus routes and amenities in the Kinson area. Summerhayes is registered with the Care Quality Commission (CQC).1700 Wimborne Road, B’mouth BH11 9AN

84

Service



8484

WHITE HOUSE, THE

4 Walpole Road, Bournemouth, Dorset BH1 4EZ

Tel: 01202 399471 LDA

WHITE LODGE & ST HELEN’S

15/17 Boscombe Spa Road,

Bournemouth, Dorset BH5 1AR

Tel: 01202 395822 OP

WICKMEADS

Thornbury Road, Southbourne,

Bournemouth, Dorset BH6 4HR


WILLOWBEECH LTD

33 Ophir Road, Bournemouth, Dorset BH8 8LT

Tel: 01202 200910 LDA YA

TALBOT VIEW

66 Ensbury Avenue, Ensbury Park,

Bournemouth, Dorset BH10 4HG


TALBOT WOODS LODGE

64 Wimborne Road, Bournemouth, Dorset BH3 7AR

Tel: 01202 293390 PD LDA SI

TEMPLEMAN HOUSE

Leedam Road, Bournemouth, Dorset BH10 6HP


VENTANA HOMES LTD

33 Florence Road, Boscombe,

Bournemouth, Dorset BH5 1HJ

Tel: 01202 390209 PD LDA

Bournemouth


Bournemouth beach

Service



85

NIGHTINGALE NURSING HOME

2 Roslin Road, Talbot Woods, Bournemouth, Dorset BH3 7JA

Tel: 01202 520120 OP D PD SI

NORLINGTON NURSING HOME

19 Stourwood Avenue, Southbourne,

Bournemouth BH6 3PW

Tel: 01202 422064 OP

QUEENSMOUNT NURSING AND RESIDENTIAL HOME

18 Queens Park West Drive,

Bournemouth, Dorset BH8 9DA


RISEBOROUGH CARE HOME, THE

11-13 Branksome Wood Road,

Bournemouth, Dorset BH2 6BT


SHELLEY PARK

32 Florence Road, Boscombe,

Bournemouth, Dorset BH5 1HQ

Tel: 01202 396933 PD YA

ST ANNE’S PRIVATE NURSING HOME

21-23 Wayside Road, Southbourne,

Bournemouth, Dorset BH6 3ES

Tel: 01202 425642 OP D PD

SUNRISE OPERATIONS OF WESTBOURNE

16-18 Poole Road, Westbourne,

Bournemouth, Dorset BH4 9DR

Tel: 01202 760966 OP D

WALLFIELD

29 Castlemain Avenue, Southbourne,

Bournemouth, Dorset BH6 5EJ

Tel: 01202 428048 LDA

WINDSOR COURT NURSING HOME

34 Bodorgan Road, Bournemouth, Dorset BH2 6NJ

Tel: 01202 554637 OP D

ZETLAND COURT

128 Alumhurst Road, Westbourne,

Bournemouth, Dorset BH4 8HU

Tel: 01202 769169 OP D

AVON CLIFF

50–52 Christchurch Road,

Bournemouth, Dorset BH1 3PE


BRACKEN LODGE CARE HOME

5 Bracken Road, Southbourne,

Bournemouth, Dorset BH6 3TB

Tel: 01202 428777 OP D PD SI

CHINE BREEZE COURT

73 Alumhurst Road, Westbourne,


Tel: 01202 761307 OP

CRESCENT, THE

27/29 Meyrick Park Crescent,

Bournemouth, Dorset BH3 7AG

Tel: 01202 553660 OP PD YA

DRUMCONNER CARE HOME

20 Poole Road, Bournemouth, Dorset BH4 9DR

Tel: 01202 761420 OP PD

FARWAY GRANGE CARE HOME

31/33 Howard Road, Queens Park,

Bournemouth, Dorset BH8 9EA

Tel: 01202 511399 OP PD

HIGH TREES NURSING HOME

3 Glenferness Avenue, Talbot Woods, Bournemouth,

Dorset BH4 9NB


KELSO NURSING HOME

10 Clifton Road, Southbourne,

Bournemouth, Dorset BH6 3PA

Tel: 01202 432655 OP

MERSTONE HALL

20/22 Florence Road, Boscombe,

Bournemouth, Dorset BH5 1HF

Tel: 01202 309813 OP D PD

MUSCLIFF NURSING HOME

5 Tolpuddle Gardens, Bournemouth, Dorset BH9 3RE

Tel: 01202 516999 OP D PD SI YA

Bournemouth

Bournemouth care homes with nursing Advertisers are highlighted

868686

24 Hour Home Care Services Ltd 20

24 Seven Home Help Ltd 20

AAA-I-Care 20

Abbey Rose 67

Abbey View 58

Abbotsford 77

Abicare Services Ltd 25

Absolute Care - Grove House 27

Acorn Lodge 77

Adamscourt Residential

Care Home 77

Adriel Care Limited 25

Agape Care Solutions 25

Age UK Bournemouth 27

Agincare Live-In

Care Services 20

Agincare UK Limited

• Blandford 20

• Bridport 20

• Christchurch 20

• Dorchester 20

• Ferndown 20

• Poole 25

• Weymouth 20

Agincourt Care Home 59

Aldbury, The 75

Alexandra Centre for

Physical Disability &

Sensory Impairment 77

Alexandra House 71

Alexandra Road, 25/27a 59

All About Care 21, 25

All Time Care Ltd 21

Allied Healthcare 27

Allington House 77

Altogether Care – Care at Home

• Beaminster/Bridport 21

• Bournemouth 27

• Sturminster Newton 21

• Swanage 21

• Verwood 21

• Wareham 21

• Weymouth 21

• Yeovil 21

Amberwood 71

Amberwood House 69

Anchor House 71

Angel Carers (UK) Ltd 21

Anglebury Court 64

Apex Care Dorchester 21

Apex Care Sherborne 21

Apple House 77

April Court 77

AQS Homecare Dorset 27

Aranlaw House Care Home 71

Ashley Court Care Home 75

Ashwood 77

Aspect Domiciliary Care Ltd 27

Auckland Rest Home 77

Autism Wessex - Community

Support Service East 21

Avalon Nursing Home 75

Avenue House 55

Avon Cliff 85

Avon Lea Nursing Home Ltd 61

Avon Lee Lodge 65

Avon Reach 67

Avon View 67

Avondene Care Home 65

Avonwood Manor

Home Care Angels 25

Avonwood Manor 75

B

Barnes Lane, 13-15 54

Beach House 71

BCHA Personal Care 27

Beechey House 77

Beechwood House Rest Home 77

Belle Rose Nursing Home Ltd 57

Birch Way, 23 55

Birds Hill Nursing Home 75

Blandford Grange Care Home 62

Blenheim Care Home 77

Blue Roof Bungalow Care Home 77

Borough of Poole -

Poole East 25

Poole West 25

Supported Living Service 25

Bosworth Care Home 59

Bracken Lodge Care Home 85

Bramblegate 67

Bramley Home Care Ltd 21

Branksome Park

Care Centre, The 75

Broadwaters 77

Broadwindsor House 54

Brook House

Residential Care Home 65

Brook View 69

Bupa 56

Burwood Nursing Home 75

Buxton House 59

Bymead House 54

CCambian Nightingale 77

Candlelight Homecare

Sherborne Area Office 21

Candlelight Homecare Services

Wimborne Area Office 21

Canford Chase 75

Canford Cliffs Rest Home 71

Care Choices Helpline

12, 29, 34, 44

Care Choices Website 18, 58, 76

Care Division, The 21, 25

Care Dynamics Ltd 26

Care Purbeck 21

Care South 5

Care South Home Care Services

• Bournemouth 27

• Dorset 21

• Poole 26

Care UK 36, 52

Care UK Specialist Care at

Home Service 26

Careline CC Limited 21

Caremark (New Forest) 21

Caremark Poole & East Dorset 27

CareService24 27

Carewatch (Christchurch) 21

Carewatch (Wessex) 21

Index Advertisers in bold

87

Everycare (Wessex) Ltd 23

FFair Haven 79

Fairfield House Nursing Home 61

Fairfield House


Fairhope 26

Fairlawn 67

Fairways Residential Care Home 79

Family Support Services 23

Farway Grange Care Home 85

Faulkner House 23

Fearnes, The 79

Ferndown Nursing Home 69

Fernhill 69

Five Gables Care Home 67

Florence Lodge 79

Forest Hill House

Nursing Home 70

Foresters 59

Four Seasons Healthcare 82

Foxes Moon Residential Home 67

Foylebank 23

Friars Close, 11 55

Friary House 59

GGables, The 67

Gainsborough Care Home 64

Garden House 58

Genesis Care Home Ltd 79

Gillingham Grange 62

Glamis Avenue 79

Glencairn House

Residential Home 55

Glenhurst Manor 79

Goldcrest Residential Home 59

Good Oaks Home Care 26

Grange, The 71

Grassington House 55

Green Cross Medicare Limited 28

Greenbushes Nursing Home 57

Carewatch (West Dorset) 26

Castle Dene 77

Castle Farm Care Home 64

Castle Hill House 63

Castle View 57

Castleman House 62

Cedars Nursing Home, The 63

Cerne Abbas 57

Chalfont Care Home 77

Chalgrove Care and

Nursing Home 71, 75

Chaseborough House 69

Cherry Tree Lodge 79

Chestnut Court Rest Home 42

Chestnut House

Nursing Home 57

Chestnut Lodge 67

Chestnuts Residential Home 59

Cheverels Care Home

With Nursing 57

Chimera Rest Home 79

Chine Breeze Court 85

Christchurch Housing Society 66

Clarence House 67

Clarondene Residential

Care Home 58

Client Centred Care Ltd 23

Clifftop Care Home 64

Clifton House Care Home 79

Clifton Lodge 79

Colcombe Cottage 54

Colindale Care Home 79

Colten Care Outside Back Cover

Community Wessex - East 27

Coneygar Lodge 54

Coniston Lodge Care Home 79

Coral House 71

Cornerways 79

Cranford Avenue, 3 59

Crecy Care Home 59

Crescent Care Home

with Nursing, The 79

Crescent, The 85

Crosby Lodge


Culliford House 55

Custom Care 27

DDaley Home Care 23

Dalvey House 79

Dana Care 26

Danmor Lodge 59

Delph House Care Home 75

Denewood House Care Home 67

Dick O’ The Banks Road, 5 55

Dickinson Manser LLP Solicitors 49

Diverse Abilities Plus

– Supported Living 26

Diverse Abilities Plus

(West Moors) 26

Dorset Blue Care Ltd 23

Dorset C.C. Community

Support Services 23

Dorset Care at Home Service 26

Dorset House 71

Dorset Learning Disability

Services - Domiciliary Care 23

Dorset Residential

Homes - Connaught House 23

Dots Disability 12

Douglas Jackman House 55

Drayton House


Drumconner Care Home 85

Dunes, The 71

EEastbury House 58

Edward Road, 20 55

Eleanor Nursing and

Social Care Ltd 26

Elizabeth House 71

Elms, The 79

Enara Bespoke 28

Enhance 26

Essential Nursing & Care

Services Ltd 23, 26

Evergreens, The 79

Advertisers in boldIndex continued

888888

Greenhills 54

Grosvenor Crescent, 5 55

Grove Lodge 55

HHannah Levy House Trust 79

Harbour House 54

Harleith 79

Hartford Care 72

Hayes, The 58

Headway Dorset 26

Heathcote Care Home 64

Helene Lodge 81

High Trees Nursing Home 85

Highclere House Care Home 61

Highcliffe Nursing Home 67

Highcroft and Valley View 54

Highfield Manor Care Home 81

Highgrove Care Home 69

Highview Residential Home 81

Hillcrest Dorset 28

Hillcrest House 63

Hillsdon Nursing Home 75

HMR Medical & Nursing Service 26

Holmwood Rest Home 69

Home Care /

Reablement Services 28

Home Instead Senior Care 26

Homefield Grange Care Home 67

Homestead, The 54

Horizon Home Care 26

Hyde Residential Home, The 54

Hyde Road, 7 62

IIngleside Residential

Care Home 59

Inter-County Nursing &

Care Services 23

Ivers 63

Ivy Lodge 81

JJames Burns House 81

Joshua House 71

KKelso Nursing Home 85

Kendal Bank Care 62

Kingland House Nursing and

Residential Home 71

Kings House Care Home 81

Kings Park Road, 18 81

Kingsley Court Care Home 60

Kingsley Healthcare 61, 66

Kirtleton Avenue, 10 60

Knyveton Hall Rest Home 81

LLadignac Care Home 63

Lantern Community, The 23

Larkins 81

Larks Leas 62

Laurels, The 65

Laurels, The and Pine Lodge 71

Lawns, The 60

Legh House 60

Lewis House 70

Leybourne House 81

Liam House 81

Lifeways Community Care 26

Lilliput House 73

Linkfield Court Ltd 81

Links, The 75

Long Close Retirement Home 73

Lowther Road, 35 81

Ludbourne Hall 58

Luxury Care Inside Front Cover

Luxury Senior Living 80

Lyme Care Ltd 23

Lyme Regis Nursing Home 58

Lyndale 81

Lytchetts 55

MMagna Care Centre, The 70, 75

Maiden Castle House 55

Maiden Castle Road, 56 55

Maidment Court 73

Malthouse, The 62

Manor Road, 6 65

Marion House 81

Marlborough House

Nursing Home 73, 76

Marley House 57

MC Care Solutions 23

Mellowes Nursing Home, The 62

Melton Court 26

Merstone Hall 85

MiHomecare Poole 26

Mile Oak Rest Home 70

Millbrook House Ltd 62

Milton Grange 81

Milton Lodge


Milton Road, 30 81

Mitchell House 73

MMCG 67

Monmouth Road, 97 55

Montrose 57

Moorings, The 73

Mount Pleasant 60

Mulberry Court and

Scope Inclusion Dorset 23, 62

Muscliff Nursing Home 85

NNaseby Care Home 67

Nazareth Lodge 63

New Horizon Centre Ltd - Eilat 81

Newcross Healthcare

Solutions Limited 28

Newstone House 63

Newtown House 67

Nightingale Nursing Home 85

Nightingales Home

Care Service 23


89

SSaga Home Care 28

Sandbourne House 73

Sandhills 63

Sandringham House 76

SCA Care Dorset 25

Seabourne House Care Home 83

Seacliff Care Home 83

Seastrole 83

Shalden Grange 83

Shapes Domiciliary Services -

Diverse Abilities Plus Ltd 26

Shelley Park 28, 85

Sheridan Care Home, The 73

Shire House Care Home 58

Sidney Gale House 54

Shores, The 73

Sidney Gale House 54

Silverways Nursing Home 67

Smallwood 62

Somerleigh Court 57

Somerset Care Community

(Poole and Bournemouth) 27

Southmead Rest Home 73

Southwood Avenue, 14 83

Spetisbury Manor 62

St Albans House 83

St Andrew’s Road, 193 54

St Anne’s Court 83

St Anne’s Private Nursing Home 85

St Bridget’s Residential Home 83

St Cecilia 73

St Denis Lodge

Residential Home 63

St James’ Park Nursing Home 54

St Jude’s Care 25

St Martin’s 62

Staddon Lodge 73

Staff 2000 Domiciliary Care Service 28

Steepleton Manor Care Home 57

Stoneleigh House 70

Stourcliffe Avenue, 46-48 83

Nightingales Residential Home 81

Norlington Nursing Home 85

Nurse Plus & Carer Plus UK Ltd

• Bournemouth 28

• Dorchester 23

Nu-Staff Image Plan 23

OOakdene Nursing &


Old Rectory, The 63

Old Rectory Nursing and

Residential Home, The 64

Old Vicarage, The 58

Orchard Mews, 12 62

Ormonde Nursing Home 76

Overcliff House 82

PPark House 23, 57

Park Lodge Residential

Care Home 73

Park Manor Ltd 73

Paying for Care 44

Pebbles, The 73

Penrose 64

Peveril 64

Phoenix Care Ltd 23

Phoenix House 62

Piers, The 82

Pinebeach Nursing Home 67

Pinehaven 82

Pinehurst Rest Home 82

Pine Home Care, The 28

Pines Care Home, The 28, 82

Pinewood Tower Rest Home 73

Portelet House Care Home 82

Portelet Lodge Care Home 82

Potteries, The 36, 52

Pramacare (Blandford Office) 23

Pramacare 23, 26

Premier Care Dorset Ltd 23

Prime Care Community

Services Ltd 28

Primrose Lodge (Southbourne) 82

Primrose Lodge (Weymouth) 60

Prince of Wales Road, 3 57

Prince of Wales Road, 5 57

Principle House 65

Priority Home Care 23

Prospect Tree Health

Care (South) Ltd 26

Prospects Domiciliary

Care Service 28

Pulse - Bournemouth 28

Purbeck Care 64

QQueen Charlotte, The 61

Queensmead 65

Queensmount Nursing

and Residential Home 85

RRaglan House 60

Rawleigh House 58

Redcroft 82

Regard Partnership, The

– Regional South Office 25

Regency Manor Care Home 76

Reside at Southwood 82

Reside at Stour Road 65

Rest Assured We Care Limited 25

Retired Nurses National Home 83

Richmondwood Residential

Care Home 83

Right at Home 28

Right Hand, The 25

Riseborough Care

Home, The 83, 85

Rivendell 65

Riverside Nursing Home 58

Riverview Care Home 83

Rodlands Care Home 60

Romulus Close, 4 57

Royal Bay Care Homes Group 68


909090

Stratfield Lodge

Residential Home 83

Streets Meadow 70

Suite 4 Wessex House 28

Summerhayes

Residential Home 83

Summerhill Residential Home 69

Sunningdales Care Home 83

Sunny Bank 61

Sunrise Operations

Southbourne Ltd 83

Sunrise Operations of

Westbourne 85

Supporting You in the South 27

Surecare (Dorset) 25

TT H Russell Charitable Trust 70

Talbot Manor 28, 83

Talbot View 84

Talbot Woods Lodge 84

Team Medical Solutions 27

Templeman House 84

Tender-Care Services Ltd 28

Terrie, One to One Care Service 27

Thistlegate House 54

Thornhill Close, 2 57

Tides, The 75

Together (Dorset) Ltd 25

Touchwood 65

Trafalgar Care Home 60

Treetops Residential

Care Home 58

Two Cedars Residential

Care Home 75

Two Wells 70

UUK Supported Living Services 25

VV & A Davies Limited

T/A Bluebird Care

• Ferndown 25

• Weymouth 25

Ventana Homes Ltd 84

WWalc House 64

Wallfield 85

Waterloo Care Home 70

Waves, The 75

Waypoints (Verwood) 69

Wessex Lodge

Retirement Home 75

West View Short

Term Break Service 75

Weymouth Aftercare Centre 60

Weymouth Care Home 61

White House, The 84

White Lodge & St Helen’s 84

Whitecliffe House 62

Whitway House 57

Wickmeads 84

Willow Tree Homecare Ltd 28

Willowbeech Ltd 84

Wimborne Care Home, The 70

Wimborne Nursing Agency 27

Windsor Court Nursing Home 85

Wisteria Lodge Care Home 65

Wolfeton Manor 57

Woodpeckers, The 69

Wordsworth House

Care Home 64

YYaffle Care 74

York House Care Home 64

Your Life (Ferndown) 25

ZZetland Court 85


Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept

responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited

does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited. Care Choices Limited reserves all

rights in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited.

ISBN 978-1-909048-86-7

Ref. No: 4001/Dorset20/0214. Reproduction of any part of this publication in any form without the written permission

of Care Choices Limited is prohibited. This publication is available free of charge from Dorset, Poole and Bournemouth Social Services.

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain. Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy.

Senior Sales Executives: Debbie Feetham, Elaine Green. Sales Executives: Donna Hall, Rachel Joseph, Vanessa Ryder.

Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.

Production Designer: Nick Cade. Creative Artworker: Holly Cornell.

www.rightathomeUK.com/bournemouth

Call 01202 280 855or 0800 298 1139

Deciding to ask people to come into your home to care for you or a loved-one can seem daunting. However, there are a few straightforward questions you can ask to help decide on a care provider.Ask how carers are recruited and trained. They should be subject to a Disclosure and Barring Service Check (formerly known as a CRB check). Carers should also have been trained in moving and handling, to protect both their clients and themselves. If carers do not hold a QCF (Qualifications and Credit Framework – previously the NVQ) award in Health and Social Care, then a good provider will have enrolled them on a course. Professional development opportunities grow a motivated, quality team of carers. You should check how the calls will be scheduled. Will you get care at a time convenient for the company’s existing schedules or will it be given when you need it?

So, if you want to go to bed after watching TV in the evening, that is when the carer should come, not in the afternoon.In just over a year, Right at Home has recruited thirty incredible carers. That such a relatively new company has enough work to employ so many staff is testament to the reputation they have established. Please give us a call if you want to chat about the options available to you.

Regular carer meetings keep carers up to date

Photo: Paul Sumner of Barrett & Coe

Quality care and companionship in the comfort of your own home

Discover theinvigorating spirit of independence

In each Colten Care Home, 11 of which are located in Dorset you will find a choice of daily activities

and home cooked food, prepared using locally sourced ingredients. As a family-owned and run

company, we uphold values that help our residents rediscover their own spirit of independence.

Within every home daily life continues. We'd like you to meet our carefully selected and well-trained

staff, see our superb facilities, and experience the open, warm and relaxed atmosphere of a place

that's home from home. Together we can care for your loved one.

If someone you know requires care, visit our websitewww.coltencare.co.uk or to speak to someone directly please telephone our Operations Office on 01425 482460

Documents

Dorset, Poole & Bournemouth - Care ChoicesDorset, Poole & Bournemouth Adult Care & Support Services Directory 2014 ZZZ FDUHFKRLFHV FR XN In partnership with The comprehensive guide