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DISC
Understanding, Appreciating and Adapting Your Communication Style
Learning objectives
Identify the observable behaviors of the four DISC styles
Have an understanding of your Work DISC style and the style of each of your team members
Learn how to adapt your style so that you improve your communication effectiveness
Take away tips for better communication among the styles
Outline
What is DISC?
Interpret your Graph and Appreciate Strengths (Page 5)
Explore your team Graph (handouts)
Group Activity for Sharing your Summary (Page 12)
Application: Adapting & Understanding (Page 23)
History of DISC
William Moulton Marston Ph.D. (1893 - 1947)
The Platinum Rule
Treat others the way they want to be treated.--Tony Alessandra, Ph. D.
Author of People Smart in Business:
Using the DISC Behavioral Styles Model to Turn Every Business Encounter Into a Mutual Win
7
DISCself Report
8
Ginger Snap
Visiting 4 Countries
9
• Your native language (or style) remains most familiar• Learn how to flex when you are in “country” D, I, S, C
IInteractnteract
Driver Spokesperson
Professor Scientist
DDominaominantnt
SSteadyteady CComplianompliantt
If you are traveling to the countries of DISC…
•
10
why not speak the language?
16
eGraphs 1. Focus on Graph II Natural2. Circle your highest point(s)
Work - Specific
See Page 5of your report
Overall - Preferred
Adapting StyleGraph I
Natural StyleGraph IID I S CD I S C
Sample Graphs
17
Divide & Conquer
Now each style moves to a corner of the room.
C
D
IS
18
Graphs- Energy Line
Energy Line:
• Energy Line - Points above Energy Line
gives us energy.
5Page 5 of your report
19
D I S C
Energy Line
Profile – Determined by highest
plotting points above Energy Line.
Primary Behavior - In CAPITAL LETTERS.
D = DominantDriver Behaviors
Pace - Fast, DecisivePriority - Task/Goal
Page 5 of your report
Graphs Defined
20
D I
S C
Energy Line
I = Interactive Spokesperson Behaviors
Pace - Fast, Spontaneous Priority - People
Page 5 of your report
Graphs Defined
21
D I S C
Energy Line
S = Steady Professor Behaviors
Pace - Slower, Relaxed Priority - Relationship
Page 5 of your report
Graphs Defined
22
D I S C
Energy Line C = Compliant
Scientist Behaviors Pace - Slower, Systematic
Priority - Task
Page 5 of your report
Graphs Defined
23
Similar Graphs - Comparison
If both Adapting Style & Natural Style are similar -
You tend to use same behavioral traits across
environments.
Job feels inline with how you would like to be
communicating.
=
Page 5Page 5 of your report
24
Different Graphs - Comparison
If Primary Adapting & Natural Style are
significantly different …
Going out of comfort zone (style) to get job done.
+ Shows flexibility.__ If prolonged,
can cause stress.
Ask yourself – Any changes at work?
=
Page 5Page 5 of your report
25Page 5
D I S C D I S C
Your individual graph
Page 5 of your report
Your Team’s Style
D I
C S
The Foundation’s Style
D I
C S
28
Page 12 in your Report
29
Page 23 in your Report
“The task of the leader is to get his people from where they are to where they have not been.”
-Henry Kissinger
31Page 23 of your report
• Be fast and decisive• Support their goals and save them time• Be businesslike and provide options with
supporting analysis• In writing be short and to the point• Do it with conviction• They need to know what it does, when, what
it costs
32
“Our chief want is someonewho will inspire us to be
what we know we could be.”
--Ralph Waldo Emerson
I - Action Plan
34Page 23 of your report
I - Action Plan• Do it with flair• Save them effort• Let them be visible and inspiring• Be enthusiastic• In writing be informal and dramatic• Support their feelings • It’s all about interaction and being
spontaneous
35
“Great leaders are almost always great simplifiers, who can cut through argument,
debate, and doubt to offer a solution everybody can understand.”
-General Colin Powell
37Page 23
Page 23 of your report
S - Action Plan
• Be relaxed and pleasant• Provide consideration to their feelings• Focus on relationships and communication• Be casual and cooperative• Save them conflict• In writing, be warm and friendly• Let them know how things affect their
personal circumstances
38Page 23
S - Action Plan
“Now there are five matters to which a general mustpay strict heed. The first of these is administration; the second, preparedness; the third, determination;
the fourth, prudence; and the fifth, economy.”
–Wu Ch’i (430-381BC)
40Page 23
Page 23 of your report
C - Action Plan
• Use logic and accuracy• Save them embarrassment• Provide data and documentation• Be precise and support the procedures• In writing be detailed and precise• Value their need for structure, tasks and
processes
41Page 23
C - Action Plan
How to Identify Another’s Profile
42Page 15
43
1. Main learning points?
2. What actions will you take?
IInteractnteract
DDominaominantnt
SSteadyteadyCComplianompliantt
DISC Closing Summary
The Platinum RuleStyle not SkillPace—rapid or steady?Priority—people or goals?Understand my style--we’re all o.k.!Adapt your style for more successful communication
“Today the most useful person in the world is the man or woman who knows how to get along with other people. Human relations is
the most important science in the broad curriculum of living.”
--Stanley C. Allyn