Directory & Secure Messaging....a better connected primary care environment.

Phase Two Training Workshop 27 May 2008

iHealth Care: Objectives

Intended objectives are to:• gain a clear understanding of the services on offer

through implementation the of iHealth Care• receive Medical Objects installation and certification

training• Briefly overview the application process for a location

and individual PKI certificates• share ideas and strategies for local implementation of

iHealth Care

iHealth Care: OverviewConnecting Queensland for Better Patient Care

General Practice Queensland was awarded a DoHA Managed Health Network Grant in April 2007 to develop and implement iHealth Care for

Queensland Primary Health Care Providers.  

Initial offerings have been endorsed by the iHealth Care Governance Committee and approved by General Practice Queensland Board for:

1. Directory

2. Secure Messaging (fully funded for 2 years)

iHealth Care is the new approach to health communication in Queensland.

iHealth Care’s aim is to improve communication between GPs, specialists, allied health professionals, pharmacists, hospitals and aged care facilities. There are two initial services—the iHealth Care Directory, which lists contact details for health providers in Queensland, and a free secure messaging service provided by Medical-Objects.

Together, these two iHealth Care services are connecting Queensland for better patient care.

What will a better connected Primary Care environment bring?

• Security• Reliability • Easy to use & Integrated• Quick and direct communication between:

GP – Allied Health GP – Hospital GP – Specialist GP – Aged CareGP – Pharmacy

• Saves time• Efficient information transfer• Reduced Medico-legal risk• Reallocation of human resources

(i.e. not scanning or faxing)

Benefits

Estimated Savings – GPs1

$1994.80 per FTE GP per year

(Admin savings)

Estimated Savings – Specialists

50 letters/wk = Savings of $1300/yr

(stamps, not including stationary)

1Costings quoted by Hunter Urban Division of General Practice

The iHealth Care experience

So far….

iHealth Care Experience Phase 1 Workshop 22nd April 2008

• General Practice Cairns

(Northern Area Health Service)• Capricornia (Rockhampton)• Central QLD Rural (Biloela Emerald)• Redcliffe Bribie Caboolture• GPpartners (Brisbane North)

(Central Area Health Service)• Ipswich & West Moreton

(Southern Area Health Service)

iHealth Care experience…… what has worked and for follow-up…• iHealth Care information evenings

• Good engagement strategy• Invite broad audience of health providers in your local

health system network• Option for follow-up visits to local hospitals, providers

• Specialists benefit from having GPs involved in iHealth Care (and GPs benefit from specialists involved to facilitate referral)

• Unlikely specialists will attend events. Target practice managers instead

• Add a statement in the footer section of letter templates which indicates a preference to receive correspondence electronically via Medical Objects

•Private hospital engagement• Medical-Objects may already have an existing relationship

via existing clients (Specialists)•Local Queensland Health representatives want two-way communication and to integrate with iHealth Care

• Co-location of GPs within QHealth facilities who have rights to private practice

• Follow-up with QH corporate office (STS)

Next phase of iHealth Care and you….

Phase 2 Workshop 27 May 2008 and 3rd June 2008

• Far North Queensland Rural• North West Queensland Primary Health Care • Townsville General Practice Network

(Northern Area Health Service)

• Mackay Division of General Practice• Sunshine Coast Division of General Practice• Wide Bay Division of General Practice

(Central Area Health Service)

• Brisbane South of General Practice• General Practice Logan Area Network• Gold Coast Division of General Practice• GP Connections (Toowoomba)• RHealth (Toowoomba)• South East Alliance of General Practice

(Southern Area Health Service)

Sign up to iHealth Care starts with a consent form….

iHealth Care: opt-in Consent Form

iHealth Care Support Package:Resources

• iHealth Care Directorywww.ihcdirectory.com.au

• iHealth Care Website www.ihealthcare.net.au

• iHealth Care Information Packs - packs to be sent to Divisions upon request

• Fully funded secure messaging for two (2) years i.e. subsidised for GPs, Specialists, Divisions, Allied Health, Pharmacists and Aged Care

iHealth Care Support Package: Implementation• Train-the-trainer Workshop —this is what today is about• All printed/electronic resources – place your order• IM Team Division visits and/or onsite help – let us know• Medical-Objects support options: onsite installation; remote

installation; training local IT providers – let MO know• Division Funding: Base payment and Sign-up Incentive

Funding: >80% GPs – CEO update next Monday (2/6/08)• Promotional Articles; GPQ Website, AAPM, RACGP,

AMAQ, other colleges and associations – to commence• Promotional Activities; Queensland Division Forums,

AGPAL, and Queensland Health events - ongoing• iHealth Care Office (Kat Murray) and contact 1800 620 046

iHealth Care: Sign-up Strategies

There are multiple strategies of obtaining sign-up to iHealth Care

A range of strategies may be used by each Division

Strategy A Pre-populated consent form + fax or email outStrategy B Email/Fax blank form with cover letterStrategy C Phone + Mail-out of iHealth Care Fact SheetsStrategy D Division NewslettersStrategy E Division WebsiteStrategy F Face-to-face visitsStrategy G CPD or similar information eventsStrategy H Training of local IT providersStrategy I Networks: Practice Managers, Practice Nurses,

Specialists etcStrategy J Statement on the footer of GP letter templatesStrategy K Word-of-mouthStrategy J Other

iHealth Care Resources

• iHealth Care Directory www.ihcdirectory.com.au• iHealth Care Website www.ihealthcare.net.au• Folders• Consent Forms – General Practitioner, Specialist & Allied Health• Directory Fact Sheet – FAQs• Secure Messaging Fact Sheet - FAQs• Practice User Guide• Medicare PKI application – 100 points of ID required• iHealth Care PowerPoint presentation – signup events• Help Flow Chart

1. Division [Insert Division contact] 2. iHealth Care 1800 620 0463. Medicare 1800 700 1994. Medical Objects 07 5456 6000

iHealth Care: Folder

iHealth Care: opt-in Consent Form

Directory Fact Sheet

Providing better, safer, faster distribution of clinical healthcare information to GPs, specialists and allied health professionals.

Secure Messaging Fact Sheet

Simple and fast communication…. receive secure patient results, summaries and other information to eliminate time scanning and filing.

iHealth Care Directory Practice User Guide

Medicare PKI application

http://www.medicareaustralia.gov.au/provider/business/online/register/apply.shtml

http://www.medicareaustralia.gov.au/provider/business/online/register/checklist.shtml

http://www.medicareaustralia.gov.au/provider/business/online/register/forms.shtml

iHealth Care: Help Flow Chart

iHealth Care Help Desk

1800 620 046

iHealth Care: 2010 and beyond

What happens after 2 years?

Thank you