Embed Size (px)
Citation preview
November 2017
© Frost & Sullivan CONFIDENTIAL
Digital Transformation
of Industries
Frost and Sullivan Value
Proposition
A Frost & Sullivan Accelerated Program
Summary
Many organisations are currently on a Digital
Transformation journey which encompasses
their people, operations and customers.
To better understand how your approach
scores against your peers and to gain greater
insight into the “digital readiness level” of
your industry peers, Frost & Sullivan has
developed a proven project approach to
deliver important intelligence and insight
1. Assess the digital strategies of your
leading competitors/peers
Key strategies
Examples related to operations,
business and customers
2. Benchmark the “digital readiness level” of
each organisation
Score and benchmark organisations
according to key criteria
Technology Strategy
000 Digital Goals
Customers &
Business Models
Customer Experience • Customer intelligence and
understanding
• Marketing communications and
customer engagement
Digital Channels • One to many
• Many to many
• Digital Self Service
Digital Products &
Services • New products and services
New Business Models • Data-driven digital platforms
• Managed services
Collaboration • Internal communication –
working anytime, anywhere
Culture • Talent acquisition
• Training
Innovation • Incubators
• Partners
• M&A
Employees &
Partners
Digital Transformation will have a Profound Impact on Customer Interaction, Operational Performance and People
Vision and Strategy
Vision, Roadmap and
Organisational
strategy
Industrial Internet of Things • Lean and efficient manufacturing
• Inventory management
Digital Supply Chain • Supply chain management
• Logistics
Business Operations • Operational Performance
• Disruption Management
Research & Technology • Digital design and processes
• Prototyping
Operational Processes
Digital Platforms
Big Data
Cloud
Security
Mobile
A mixed methodology to generate the required insight for your organisation
Kick off
• Kick-off meeting and Client
information share
• Secondary research and
fact foundation
• Developed story board and
blank slides
Primary Research
• Primary research with
industry players, suppliers
and partners. Targets will
include digital
transformation offices, IT,
manufacturing, sales and
HR functions
Analysis
• Application of scoring to
each category for each
organisation to build
relative benchmarks
(4) Fully Implemented
(3) Advanced
(2) Started
(1) On the Radar
(0) No progress
Each organisation to be examined
will be scored against all 12
segments enabling Frost & Sullivan
to benchmark organisations.
The scoring is then supported by
case studies, secondary information
and anecdotal feedback from
primary research
Synthesis
• Develop maturity levels,
implications and
benchmark against your
business
T0 T12
The collective scoring
developed through the
analysis determined both
a “Digital Maturity Level”
and an overall “Digital
Transformation
Readiness Level” DTRL
based on;
(4) Fully Implemented
(3) Advanced
(2) Started
(1) On the Radar
(0) No progress
Workshop Kick-off Updates
Methodology
Score Level Description
4 Fully Implemented Programme is part of everyday operations and has been fully rolled out
3 Advanced Programme rolled out with investment made. Operation could be in early stages or not yet fully deployed.
2 Started Strategy has been approved but further planning or investment required. This could be with regard to reorganisation within a
unit or prototyping a new digital product.
1 On the radar DT is being discussed and considered. Products or internal process may be at concept stage.
0 No Progress No specific mention or consideration within the company
The Digital Transformation Readiness Level (DTRL) Scoring is completed through synthesising data from multiple sources and is captured
through the following:
Stage 1: Filtration of all information and synthesis of the information sources:
• Secondary research - any press releases or open source intelligence indicating DT plans.
• Primary research – Through interviews with personnel in the companies responsible for DT to understand road map
• Conference Presentations – Any specific presentations on DT plans
• Recruitment indications - recruitment of specific digital transformation roles, other roles that include DT aspects
• Company Presentations – Strategy documents or corporate presentations
Stage 2: Analysis of the relevant case studies for each company including scoring of DTRL level, maturity and strategy behind the digital
implementation.
Stage 3: Internal Frost & Sullivan workshop with project team to debate and agree scoring for Customer, Operations and People through
analysis of information and Frost & Sullivan knowledge of the customers’ market.
Methodology (Case Studies)
Score Level Internal External
4 Fully Implemented
• Programme is part of everyday operations and has
been fully rolled out within the division or across the
company.
• New digital products/ services / business models has been
marketed and sold to customers.
• Partnership / Acquisition is complete and operations and offerings
have been merged.
3 Advanced • Programme rolled out with investment made, early
operation
• New digital products/ services / business models has been
marketed and ready, but no indication of a sale to customers.
• Partnerships and acquisitions in advanced stages with completion
expected.
2 Started • Strategy has been approved but further planning or
investment required.
• Product / service / business model in concept stage.
• Discussion of partnerships / acquisitions
1 On the radar • DT is being discussed and considered • New digital products/ services / business models or partnerships
being explored
0 No Progress • No specific mention or consideration within the
company • No specific mention or consideration within the company
The methodology to give a DTRL score to each case study is determined on a case by case basis. This was based on whether the DT
case study was changing internal operations and processes or was externally focused on customers or partners. The DT segments
could be broadly split as follows:
Internal – Customer Understanding, Operations, Collaborative Workplace, Digital Talents, Digital Culture
External - Customer Engagement, Digitally Enhanced Products, New Business Models, Partner Eco System
The table below outlines the description for each level which is in line with the overall DTRL scoring.
What are my goals?
What is my roadmap?
What is best practice?
What are my competitors doing?
Who do I partner with?
How do I implement?
What is my technology roadmap to
support the business requirements?
Who do I partner with?
How will mega trends shape my digital future?
What is my vision?
What is the the organisational roadmap?
What are my digital KPI’s
What are my investment priorities?
What’s the ROI on my investment?
Digital Transformation Challenges
Vision and
Strategy
Digital Goals
Technology
Strategy
Frost & Sullivan Knowledge, Tools and Experience
Digital Audit and
Benchmark
Strategic
Planning Implementation Communication
and Awareness Strategic
Challenges
Frost &
Sullivan
Services
Organisational
Questions
Market
Positioning
• Opportunity identification
• Competitive intelligence
• Customer requirements
• Partner ecosystem
• Technology roadmaps
• Audit of internal digital
status
• Competitive
Benchmarking
• Industry Best Practice
• Opportunity
prioritisation
• Business case
development
• Visioning
• Roadmaps
• Internal alignment
• Program roll-out
• Internal training
• Implementation
• Thought leadership
communication
• Customer
engagement
How do we help clients?
What innovation hub and
accelerators do we need?
How do we structure our
business?
What is industry best practice and how do we rank?
How do I raise my profile as a digital
company?
How do I raise my profile as a digital
company?
Recent Research Titles and our Digital Transformation
Consulting Expertise
Digital Transformation of Industries Programme Example 2016 Published Deliverables
• Digital Transformation in the Global Education Sector
• Digital Transformation in the Global Food & Agriculture Market
• Digital Disruption in the Global Financial Services Sector
• Growth Opportunities in the APAC Fintech Market
• ICT Spending in Connected Industries: A European SME Perspective
• Internet of Things in Connected Agriculture
• Analysis of Asia-Pacific Internet of Things in the Home
• Blockchain Applications in the Healthcare Industry
• Blockchain Applications in the Energy Sector
• Convergence of Artificial Intelligence (AI) and Agriculture
• Convergence of Artificial Intelligence (AI) and the Finance Industry
• Navigating an Era of Digital Transformation in Europe: A Customer Perspective
• Navigating Digital Transformation in Vertical Markets: A Customer Perspective. Specific studies for:
Syndicated
Research
Digital Transformation of Industries Programme Example 2016 Published Deliverables (continued)
• Big Data Analytics in Europe's Public Sector
• Wearable Technologies in Sports
• Digital Transformation of Industries Insight: ICT Opportunities in the Global Building Automation Market
• Digital Transformation of Industries Insight: ICT Opportunities in Industrial Automation Industry
• Global Public Safety Networks Market, Forecast to 2020
• Real-time Cities: Second Wave Cities
• Real-time Cities and Open Data 2.0—A Step towards Tangible Outcomes and Viable Economic Models
• Open Data Strategies in Real-time Cities—Cambridge (UK) and Kazan (Russia)
• Executive Analysis of Self-learning Artificial Intelligence in Cars, Forecast to 2025
• Autonomous Robotics, Artificial Intelligence (AI), Blockchains, Drones, Augmented and Virtual Reality
Disrupting Industries Worldwide
Syndicated
Research
Digital Transformation of Industries Programme Example Planned 2017 Deliverables, Europe
• Digital Transformation in the Automotive Sector
• Digital Transformation in the Retail Sector
• Game Changing Technologies: A Vertical Market Perspective
• Growth Opportunities in Artificial Intelligence
• Blockchain Start-up Activity Heat Map
• 2017 Virtual Reality Landscape
• 2017 Augmented Reality Landscape
• ICT Spending by Industries in Europe - Updating ICT Adoption Trends in Europe
• Digital Transformation Insight Series: ICT Opportunities in the Healthcare Sector
• Real-Time Cities: Further Waves Building Up - 3 European Capitals
• Real-time Cities - Deployment Heat Map 2016
• The Role of Artificial Intelligence in the Retail Sector
• Outlook for New Business Models and Consumer Driven Strategies in Digital Consumer Lifestyle
• Tracking Utilities’ Journey to Data Centric Energy Service Companies
Syndicated
Research
Andrew Thorndyke Vice President, Business Development +44 (0)1865 398645 [email protected]
Contact Details for more information…
Adrian Drozd Research Director, Digital Transformation +44 (0)1865 398599 [email protected]
Livio Vaninetti Director of the Accelerator
+39 02 4851 6135
