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Digital Switch (DSC) Configuration and Maintainance Manual for Avaya Predective Dialer V12
Citation preview
Technical Workbook
Avaya PDS Digital Switch
Predictive Dialing System
Copyright © 2001 Avaya Inc.
All Rights Reserved
Printed in U.S.A.
NoticeThis is the third edition of the Avaya PDS Digital Switch technical workbook. Document number 90210-03, written for the AvayaPredictive Dialing System. Every effort was made to ensure that the information in this book was complete and accurate at the time ofprinting. However, information is subject to change.
Preventing Toll FraudToll Fraud is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not acorporate employee, agent, subcontractor, or working on your company’s behalf). Be aware that there is a risk of toll fraud associatedwith your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.
Avaya Fraud InterventionIf you suspect that you are being victimized by toll fraud and you need technical assistance or support, call the Technical ServiceCenter’s Toll Fraud Intervention Hotline at 1-800-643-2353.
Providing Telecommunications SecurityTelecommunications security of voice, data, and/or video communications is the prevention of any type of intrusion to, that is, eitherunauthorized or malicious access to or use of, your company’s telecommunications equipment by some party.
Your company’s “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment thatcould be accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or working on your company’s behalf. Whereas,a “malicious party” is anyone, including someone who may be otherwise authorized, who accesses your telecommunications equipmentwith either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time multiplexed and/or circuit-based) or asynchronous (character-, message-,or packet-based) equipment or interfaces for reasons of:
Utilization (of capabilities special to the accessed equipment)Theft (such as, of intellectual property, financial assets, or toll-facility access)Eavesdropping (privacy invasions to humans)Mischief (troubling, but apparently innocuous, tampering)Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent).Be aware that there may be a risk of unauthorized or malicious intrusions associated with your system and/or its networked equipment.Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company, including but not limited to,human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs.
Your Responsibility for Your Company’s Telecommunications SecurityThe final responsibility for securing both this system and its networked equipment rests with you - an Avaya customer’s systemadministrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledgeand resources from a variety of sources including but not limited to:
Installation documentsSystem administration documentsSecurity documentsHardware-/software-based security toolsShared information between you and your peersTelecommunications security expertsTo prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure your:
Avaya provided telecommunications system and their interfacesAvaya provided software applications, as well as their underlying hardware/software platforms and interfacesAny other equipment networked to your Avaya products
Federal Communications Commission StatementPart 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when theequipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if notinstalled and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of thisequipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interferenceat his own expense.
Part 68: Network Registration Number. This equipment is registered with the FCC in accordance with Part 68 of the FCC Rules. Itis identified by FCC registration number AV1USA-28011-MA-T. Refer to “Federal Communications Commission Statement” in“About This Book” for more information regarding Part 68.
Canadian Department of Communications (DOC) Interference InformationThis digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of theCanadian Department of Communications.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de laclass A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministére des Communications du Canada.
TrademarksDEFINITY and Mosaix are registered trademarks of Avaya Inc.
Other products and brand names are trademarks or registered trademarks of their respective holders.
Ordering InformationCall: Avaya Publications CenterVoice 1-800-457-1235 International Voice 317-361-5353Fax 1-800-457-1764 International Fax 317-361-5355
Write: Avaya Publications Center2855 North Franklin RoadIndianapolis, IN 46219
Order: Document No. 90418-03Issue 1, July 2001
You can be placed on a standing order list for this and other documents you may need. Standing order will enable you to automaticallyreceive updated versions of individual documents or document sets, billed to account information that you provide. For moreinformation on standing orders, or to be put on a list to receive future issues of this document, contact the Avaya Publications Center.
European Union Declaration of ConformityThe “CE” mark affixed to the DEFINITY ONE equipment described in this book indicates that the equipment conforms to thefollowing European Union (EU) Directives:
Electromagnetic Compatibility (89/336/EEC)Low Voltage (73/23/EEC)Telecommunications Terminal Equipment (TTE) i-CTR3 BRI and i-CTR4 PRIFor more information on standards compliance, contact your local distributor.
Avaya PDS Digital Switch Table of Contents
September 17, 2001 Technical Workbook i
MODULE 1 DIGITAL SWITCH CONTROLLER ..................................................................................................1-1
DIGITAL SWITCH BLOCK ........................................................................................................................................ 1-1DIGITAL SWITCH CONTROLLER (DSC)................................................................................................................ 1-2DIGITAL SWITCH CONTROLLER CARDS............................................................................................................... 1-3SWITCH INTERFACE CARD (SWI CARD) .............................................................................................................. 1-4SWI CARD MAINTENANCE ..................................................................................................................................... 1-5MVME147 CARD (CPU CARD)................................................................................................................................ 1-6CPU CARD MAINTENANCE (MVME147).............................................................................................................. 1-7SWI-NBC CABLE HOUSING..................................................................................................................................... 1-8
MODULE 2 ENBC AND ENBC TRANSITION MODULE....................................................................................2-1
ENBC SWITCH BOOT UP MESSAGES – NORMAL OPERATION.......................................................................... 2-3
MODULE 3 SWITCH SYSTEM TASKS..................................................................................................................3-1
DIGITAL SWITCH BOOT-UP/SHUT-DOWN PROCEDURES - DSC..................................................................... 3-1SHUTTING DOWN TO POWER OFF DIGITAL SWITCH - DSC............................................................................. 3-2DIGITAL SWITCH BOOT MESSAGES - DSC........................................................................................................... 3-3DIGITAL SWITCH LOG MESSAGES – NORMAL AVAYA PDS CPU REBOOT ..................................................... 3-8INSTALLING GENERIC SOFTWARE ON THE DIGITAL SWITCH ......................................................................... 3-9LOADING THE ISDN/PRI OPTION SRK............................................................................................................... 3-12LOADING A SWITCH DATABASE .......................................................................................................................... 3-14EDITING THE INTERNET ADDRESS INFORMATION .......................................................................................... 3-17CREATING A DATABASE BACKUP DISK.............................................................................................................. 3-18ADDING CARDS TO THE DATABASE ................................................................................................................... 3-20DELETING CARDS FROM THE DATABASE .......................................................................................................... 3-28SETTING THE UTC FOR GROUND/LOOP START ............................................................................................... 3-34
MODULE 4 PORT CARDS ........................................................................................................................................4-1
FIRMWARE VERSIONS............................................................................................................................................... 4-4DIGITAL SWITCH CARD CAGE ............................................................................................................................... 4-6VOLTAGE TEST POINTS........................................................................................................................................... 4-7CARD INSTALLATION ............................................................................................................................................ 4-11NBC CARD................................................................................................................................................................ 4-12NBC INITIALIZATION ............................................................................................................................................ 4-13NBC3 CARD.............................................................................................................................................................. 4-14DTG CARD................................................................................................................................................................ 4-15EDTG CARD ............................................................................................................................................................. 4-16LPVC CARD.............................................................................................................................................................. 4-17UTC CARD................................................................................................................................................................ 4-18GROUND/LOOP START SETTINGS FOR UTC...................................................................................................... 4-19EUTC......................................................................................................................................................................... 4-20EPOC CARD.............................................................................................................................................................. 4-21ANALOG ADAPTER – EPOC/UTC........................................................................................................................ 4-22OLIC CARD (OR OLIC2).......................................................................................................................................... 4-23OLIC MDF ADAPTER ............................................................................................................................................ 4-24T1 INTERFACE CARD.............................................................................................................................................. 4-25T1 LINE EQUALIZATION - DIP SWITCH SETTINGS........................................................................................... 4-26T1 TIMING LINK ...................................................................................................................................................... 4-27T1, E1 AND PRIN TRUNK ADAPTERS................................................................................................................... 4-28QT1 – QUAD T1 CARD ........................................................................................................................................... 4-29QTI TRUNK ADAPTERS ......................................................................................................................................... 4-30PRIN.......................................................................................................................................................................... 4-31QTI- PRI CARD ........................................................................................................................................................ 4-32
Table of Contents Avaya PDS Digital Switch
ii Technical Workbook September 17, 2001
ECPA......................................................................................................................................................................... 4-33ECC............................................................................................................................................................................ 4-34DDC........................................................................................................................................................................... 4-35EDRC......................................................................................................................................................................... 4-36BRC........................................................................................................................................................................... 4-37
MODULE 5 INTERNATIONAL PORT CARDS.....................................................................................................5-2
LOADING THE INTERNATIONAL OPTION SRK................................................................................................... 5-1ECT/LCT TRUNK CARD ........................................................................................................................................... 5-5QE1- QUAD E1 –CAS CARD .................................................................................................................................... 5-6QUAD – E1 TRUNK ADAPTER – (120 OHM).......................................................................................................... 5-7QEI TRUNK ADAPTER – 75 OHM (COAX) ............................................................................................................. 5-8E1 - CAS CARD - SINGLE SPAN.............................................................................................................................. 5-9E1-BNC TRUNK ADAPTER – 75 OHM COAX ...................................................................................................... 5-10E1 – PRN/DPNSS, E1-PRI/DASS2........................................................................................................................ 5-11PRI/NTT ................................................................................................................................................................... 5-12EMFCR2 CARD........................................................................................................................................................ 5-13
MODULE 6 SWITCH MENU SYSTEM....................................................................................................................6-1
DIGITAL SWITCH CONSOLE KEYSTROKES........................................................................................................... 6-1DIGITAL SWITCH MENU SYSTEM GUIDE ............................................................................................................ 6-2
MODULE 7 CPU INFORMATION............................................................................................................................7-1
DGSWITCH.CFG.......................................................................................................................................................... 7-1TRANSFER TRUNKS................................................................................................................................................... 7-3DIAL-BACK HEADSETS............................................................................................................................................. 7-4DIAL-IN DEDICATED HEADSETS............................................................................................................................ 7-5
MODULE 8 TESTING TOOLS..................................................................................................................................8-1
SUBJECT: MONITORING TELEPHONE LINES USING "SWIT" TOOL................................................. 8-1“DRIVER” COMMANDS ............................................................................................................................................. 8-6“DRIVER” RESPONSES............................................................................................................................................... 8-8
Avaya
Avaya PDS Digital Switch
Module 1 Digital Switch Controller
Avaya PDS Digital Switch Module 1: Digital Switch Controller
September 17, 2001 Technical Workbook 1-1
Digital Switch Block
VME BUS
ECPACallProgressAnalyzer
CPU CARDProcessor Card
AACAlarm ArbiterCard
SWISwitch InterfaceCard
Hard Drive
Floppy Drive
Digital Switch
UTCUniversalTrunkCard
NBCNetwork BusController
LPVCLarge PortVoice Card
EDTGDigital ToneGenerator
PRINInterfaceCard
OLICOperator
Line
Card
QT1InterfaceCard
ECCEnhanceConferenceCard
Controller to Rack Bus
Digital Switch Card
Digital Switch Block
Control Cards Resource Cards Interface
PCM Bus
Packet Bus
Trunks/LinesHeadsets
Module 1: Digital Switch Controller Avaya PDS Digital Switch
1-2 Technical Workbook September 17, 2001
Digital Switch Controller (DSC)
0 0 0 0
Digital Switch Controller (DSC)
• Houses Central Processing Unit (MVME147 board)• Houses Control Circuit boards• Communicates to the HP CPU via Ethernet.• Commun icates to the NBC via the SWI card.• Hard disk contains switch system binaries and database files.• Floppy drive for loading and backing up switch software.
SWI-NBC Cableconnects here.
I 0
Power SwitchCard Slots
For older Mosaix PDS, the digital switch controller (DSC) is the processing center for the digital switchsubsystem of the Avaya PDS product. New PDS Digital Switches use the ENBC and ENBC TransitionModule in place of the DSC. Listed below are some features of the DSC:
0 0 0 0 0 0
NOTE: Not compatible with ENBC and ENBC Transition Module.
Avaya PDS Digital Switch Module 1: Digital Switch Controller
September 17, 2001 Technical Workbook 1-3
Digital Switch Controller Cards
AA
C
A
RESE
T
BRE
SET
A
AUTO B
AC
O
AC
TIV
E
A B
MA
JOR
MIN
OR
AU
X1
AU
X2
ALA
RM
S
AC
O
FAIL
STAT
US
RU
N
SC
ON
RMT
RST
AB
OR
T
RESE
T
MV
ME
147-
011
SW
I
(BLANK SLOT)
I0
Digital Switch Controller Cards
SERIAL PORT 1/CONSOLE SERIAL PORT 2 SCSIINTERFACE
PRINTERSERIAL PORT 3 SERIAL PORT 4 ETHERNET
MV
ME
712
MNBC CableClamp
Module 1: Digital Switch Controller Avaya PDS Digital Switch
1-4 Technical Workbook September 17, 2001
Switch Interface Card (SWI Card)
• Master bus controller for the DSC• Communication between the DSC and the NBC card.
YELLOW
SW
I
RED GREEN
LEDIndicators
• All LED's on during system initialization.• All LED's are off when card and system are in normal• RED - Indicates failure of DSC or failure of the
TroubleshootingSteps
• Shut down system, reseat NBC card, then power• Shut down system, check/reseat NBC-SWI cable at card cage back and at DSC controller- see intructions on removing cable then power up.• Shut down system, reseat SWI card, then power• Shut down system, reseat processor and AAC cards in DSC,
Suspects for SWI alarmcondi t ions• Bad or unseated NBC
• Bad or unseated SWI-NBC ribbon• Bad or unseated SWI
Avaya PDS Digital Switch Module 1: Digital Switch Controller
September 17, 2001 Technical Workbook 1-5
SWI Card Maintenance
Removing the SWI card
1) Shut down Digital Switch Controller through the menu system.2) Wait for "File System Successfully Closed" message on Switch Console screen.3) Power off the Digital Switch Controller4) Unscrew the 1/8 inch Phillip's head screws on both sides of the SWI card.
(screws need not be removed entirely from card.)5) Pull outward on tabs on both sides of the SWI card.
SW
I
6) Pull card out of card slot7) Place SWI card on a static-proof mat or bag.
Replacing the SWI card
1) Verify jumper settings on replacement card are the same as the original.2) Insert the SWI card into the second slot from the top in the back of the DSC.3) Push in card at points just inside the tabs on both sides of the card as shown below until card is firmly
seated in the DSC backplane.
SW
I
4) Tighten screws on both sides of the SWI card.
Module 1: Digital Switch Controller Avaya PDS Digital Switch
1-6 Technical Workbook September 17, 2001
MVME147 Card (CPU Card)
FAIL
STAT
US
RU
N
SC
ON
RMT
RST
AB
OR
T
RESE
T
MV
ME
147
REDYELLOW
GREEN Not usedBLACKBUTTON
REDBUTTON
The green RUN and SCON LEDs remain illuminated during normal operation. The RUN LED indicates the 68030microprocessor is executing a normal bus cycle. The SCON LED indicates the CPU is the system controller. Asummary table of front panel indicators is provided below. The red FAIL LED illuminates when the 68030microprocessor stops processing due to a board failure condition. Users should compare this LED to the yellowSTATUS LED to diagnose the failure condition. The STATUS LED indicates a halt condition on the microprocessor.A halt indication following a successful system reset indicates a software problem or a possible DRAM error. Ahalt on reset may indicate a firmware problem. The PROMs on the CPU card could be improperly installed(wrong location or not in socket), or the firmware may not be at the proper revision level.
FAIL STATUS RUN
Red Yellow Green
OFF
ON
OFF OFF
OFF OFF
ON
OFF
OFF
OFF
No power applied to CPU or CPU is not thecurrentlocal bus master.
CPU waiting for cycle to complete.
CPU is halted
Normal operation
CPU is not current local bus master and boardfailure condition exists.
Board failure condition exists and CPU iswaiting for cycle to complete.
Complete board failure.
OFF
OFF
ON
ON
ON
ON
ON
ON
ON
ON
ON
CPU STATUS
CPU Card LED Indicators &
MVME147 Card (CPU Card)
• Central Processing card for the digital switch system.• Located just below SWI card in the DSC.• 68030 processor.• ABORT and RESET buttons used ONLY for debugging purposes.• MVME 147S-1 or –011 uses 25 MHz processor.• MVME 147-022 uses 33 MHz processor for Avaya PDS 6000 systems.
Avaya PDS Digital Switch Module 1: Digital Switch Controller
September 17, 2001 Technical Workbook 1-7
CPU Card Maintenance (MVME147)
Removing the CPU card
1) Shut down Digital Switch Controller through the menu system.2) Wait for "File System Successfully Closed" message on Switch Console screen.3) Power off the Digital Switch Controller4) Unscrew the 1/8 inch Phillips head screws on both sides of the Processor card. (screws need not be
removed entirely from card.)5) Pull outward on tabs on both sides of the Processor card as shown below.
FAIL
STAT
US
RU
N
SC
ON
RMT
RST
AB
OR
T
RESE
T
MV
ME
147-
011
6) Pull card out of card slot7) Place Processor card on a static-proof mat or bag.
Replacing the CPU card
1) Verify jumper settings on replacement card are the same as the original.2) Insert the Processor card into the third slot from the top in the back of the DSC.3) Push in card at points just inside the tabs on both sides of the card as show below until card is firmly
seated in the DSC back plane.
FAIL
STAT
US
RU
N
SC
ON
RMT
RST
AB
OR
T
RESE
T
MV
ME
147-
011
4) Tighten screws on both sides of the Processor card.
Module 1: Digital Switch Controller Avaya PDS Digital Switch
1-8 Technical Workbook September 17, 2001
SWI-NBC Cable HousingSWI-NBC Cable Housing
If you need to replace the ribbon cable, loosen these 4 screws to remove the entire housing from the DSC.
Loosen these 2 screws to clamp and un-clamp the ribbon cable.
Loosen these 2 screws to slide the clamp plate up and down.
FRONT VIEW - CLAMPED
FRONT ANGLE - CLAMPED
Ribbon cable to NBC slot 1 on card cage back plane
Clamp plate slides up and down.
The Ribbon cable from the SWI to the NBC originates on the back of the Digital Switch Controller. A metal cable housing clamps this ribbon cable in place to prevent it unseating itself. In order to reseat or replace this cable, you must loosen the housing clamp and remove the housing from the DSC.
1.
2.
3.
FRONT VIEW - UNCLAMPEDFRONT ANGLE - UNCLAMPED
Do not unscrew these 2 screws.
Avaya PDS Digital Switch Module 1: Digital Switch Controller
September 17, 2001 Technical Workbook 1-9
Alarm Arbiter CardAlarm Arbiter Card (AAC Card)
• Control point for system resets• Located in slot 4 of the DSC• Status LED's indicate major/minor system alarms
Troubleshooting Steps
• If LED indicators are not responding to system alarms, or the reset buttons do not work, reseat or replace the AAC card.• Refer to the system and card alarm displays in the maintenance menu of the DSC to identify alarms.
Suspects for AAC major alarms
• Could be almost anything! - check the system and card alarm displays in the Maintenance menu of the DSC.
AA
C
ARE
SET
BRE
SET
A
AUTO B
AC
O
AC
TIV
E
A B
MA
JOR
MIN
OR
AU
X1
AU
X2
ALA
RM
S
AC
O
RED
YELLOW
LED Indicators
• The alarm LED indic ators are illuminated when a system or card alarm is signaled in the digital switch system.• All alarm LED's are off during normal system operation.• "ACTIVE" LED should always be lit for A, not lit for B• "ACO" LED - Ignore
Swi tches /But tons
• "A RESET" button should be pushed to reboot the DSC after the File system has been shut down through the menus.• "A-AUTO-B" switch should be switched to the "A" position when system is in normal operation. This will enable the switch to auto boot after a crash.• "ACO" - Ignore
Module 1: Digital Switch Controller Avaya PDS Digital Switch
1-10 Technical Workbook September 17, 2001
AAC Card Maintenance
Removing the AAC card
1) Shut down Digital Switch Controller through the menu system.2) Wait for "File System Successfully Closed" message on Switch Console screen.3) Power off the Digital Switch Controller4) Unscrew the 1/8 inch Philip's head screws on both sides of the AAC card.
(screws need not be removed entirely from card.)5) Pull card straight back out of slot using the tabs on either side of the card.
AC
TIV
E
AA
C
BR
ES
ET
A
AU
TO
B
AC
O
A B
MA
JOR
MIN
OR
AU
X1
ALA
RM
S
RE
SE
TA
DO NOT PULL OUTWARDS ON TABSPULL CARD STRAIGHT OUT OF SLOT
6) Place AAC card on a static-proof mat or bag.
Replacing the AAC card
1) Verify jumper settings on replacement card are the same as the original.2) Insert the AAC card into the forth slot from the top in the back of the DSC.3) Push in card at points just inside the tabs on both sides of the card as shown below until card is firmly
seated in the DSC back plane.
AA
C
A
RE
SE
T
B
RE
SE
T
A
AU
TO B
AC
O
AC
TIV
E
A B
MA
JOR
MIN
OR
AU
X1
AU
X2
ALA
RM
S
AC
O
4) Tighten screws on both sides of the AAC card.
Avaya PDS Digital Switch Module 1: Digital Switch Controller
September 17, 2001 Technical Workbook 1-11
I/ O card (MVME712-M)
SERIAL PORT 1/CONSOLE SERIAL PORT SCSIINTERFACE
PRINTERSERIAL PORT 3 SERIAL PORT 4 ETHERNET
MV
ME
712
M
• Provides DSC connections to external devices• Located in slot 5 (bottom slot) of the DSC
Serial port1:Serial port 2:Serial port 3:Serial port 4:EthernetSCSI InterfacePrinter
DB-25 To Router for Console functionNot UsedNot UsedNot Used15-pin to TransceiverSCSI cable to Card Cage backplan slot3 (LPVC)36 pin Centronix to Printer – Not Used
I/O Connections
237
237
SERIAL PORT 1DB-25 MALE
CONSOLEDB-25 MALE
CONSOLE CABLE
Module 1: Digital Switch Controller Avaya PDS Digital Switch
1-12 Technical Workbook September 17, 2001
Exercises
1. The NBC card receives instruction from which card in the DSC?a. AACb. SWIc. MVME147S-1d. LPVC
2. True or False The DSC makes it’s own decisions about what phone line to place a call on.
3. True or False The Digital Switch parts are manufactured by both Summa Four and Avaya, Inc.
4. A red light on the SWI card indicates:a. normal operation.b. an abnormal condition, not a system failure.c. a severe condition, system inoperative.d. none of the above.
5. True or False It’s OK to remove the SWI card while the card cage is powered up but the DSCmust be powered off.
6. The only time the cable housing for the the cable that runs to the NBC card should be taken off is:a. when reseating the SWI card.b. when reseating the NBC cable.c. when reseating the NBC card.d. all of the above.
7. True or False If the DSC needs to be rebooted, press the ABORT button on the MVME147CPU card.
8. True or False During normal operation, there should be no lights on the MVME147 card.
9. The AAC card is most often used to:a. indicate an alarm condition exists.b. indicate which cards in the DSC have an alarm condition.c. reset the DSC.d. all of the above.
Avaya PDS Digital Switch Module 1: Digital Switch Controller
September 17, 2001 Technical Workbook 1-13
10. True or False The AUTO switch should be set to A on the AAC card when powering off theDSC.
11. True or False The LPVC card connects via a SCSI cable to the MVME712-M I/O card.
12. On a normally functioning DSC, if you look inside the rectangular hole labelled “SCSI Interface,”you should see which of the following:
a. green LED illuminated.b. yellow LED illuminated.c. both green and yellow LED’s illuminated.
Avaya
Avaya PDS Digital Switch
Module 2 ENBC and ENBC Transition
Module
Avaya PDS Digital Switch Module 2: ENBC and ENBC Transition
September 17, 2001 Technical Workbook 2-1
ENBC Card
ENBC
M
RED
YELLOW
GREEN
ENBC CardEnhanced Network Bus Controller
General Information
§ Under development, expected release 4Q2001.§ ENBC works with the new ENBC I/O Transition Module. These replace both
the NBC (or NBC3) and DSC.§ ENBC contains CPU for switch, watchdog alarm circuitry, T1 clocking circuit,
SCSI bus termination, and NVRAM.§ ENBC supports both Avaya PDS 5000 and Avaya PDS 6000 products.§ Requires switch generic v14.1.x or later to support ENBC.§ ENBC always located in slot 1.§ ENBC drives switch packet bus.§ Communicates with the other cards in switch card cage.§ RESET button used to force a switch reboot. (Note: ABORT button same as RESET button, reserved for future use.)
LED Indicators
General Troubleshooting
§ Check system log file for error messages related to the ENBC.§ Reboot switch.§ Power down and reseat ENBC in slot 1.§ Check NBC cable behind slot 1 and connected to I/O Transition Module.
Power down and reseat cable.§ Replace ENBC.§ Replace NBC cable.
NOTE:NEVER pull or reinsert ENBC in slot while switch is powered up. NEVER pull orreinsert NBC cable or SCSI cable while switch is powered up. This may causesevere damage to the ENBC.ABORT
RESET
§ Red LED on – Indicates Major Alarm condition in system. Look at Card andSystem Alarm screens to determine details of alarm condition.
§ Yellow LED on – Indicates Minor Alarm condition in system. Look at Card and SystemAlarm screens to determine details of alarm condition.
§ Both Red and Yellow LEDs on – Indicates ENBC is being reinitialized, ENBCsoftware download, and self-test.
§ All LEDs off – Normal operation.
Module 2: ENBC and ENBC Transition Avaya PDS Digital Switch
2-2 Technical Workbook September 17, 2001
ENBC I/O Transition Module
ENBC I/O Transition Module
General Information
- Rack mounted below 1-3/4” spacer panel below the fan tray, just below the Switch Card cage.- Works in conjunction with ENBC, replaces the NBC (or NBC3) and Digital Switch Controller (DSC).- Contains switch hard drive and floppy drive.- Provides cable connections for Switch Console, SCSI cable, LAN cable, NBC cable.- Power for ENBC I/O Transition Module is via the NBC cable.
LED Indicators
- SCSI Fuse Indicator:LED on – Normal SCSI Bus operation.LED off – SCSI fuse on ENBC card is not operational.
- AUI Fuse Indicator:LED on – Normal Ethernet operation.LED off – Ethernet fuse on ENBC card is not operational.
Avaya PDS Digital Switch Module 2: ENBC and ENBC Transition
September 17, 2001 Technical Workbook 2-3
Cable Connections
SCSI – Connect SCSI cable from this connector to slot behind the LPVC card.SERIAL PORT (Three DB25 female connectors):
#1 – switch console port.#2 – unused.#3 – unused.
AUI or 10B-T:LAN connection. If site uses AUI, then a Transceiver plugs into the AUI port. The LAN cable
is connected to the transceiver via BNC.If site uses 10B-T LAN cable, no transceiver is used. Plug cable into 10B-T connector.
EXT CLOCK: This port is reserved for Engineering use only.
NBC Cable:The NBC Cable connector is located inside the Transition Module. A faceplate on the rear of the Transition
Module is used to clamp the NBC cable in place. Insert the NBC cable into the connector, slide the faceplate down,tighten the 2 screws to secure the NBC cable in place. To detach the NBC cable, loosen the faceplate and slideupward to remove faceplate. Press down on the 2 ejector tabs on the right and left side of the cable connector toremove the NBC cable.
ENBC Switch Boot Up Messages – Normal operation
ENBC Main Processor Diagnostic Firmware v14.1.1Copyright (c) 2000-2001, Avaya Inc. All Rights Reserved.
Testing memory ...OK
Software Watchdog is Enabled (SYPCR = 0xFFFFFF87).
Power-On Self-Test .....
Diag. Loop Count = 00000000Testing 0) ROM Checksum ......................... PASSEDTesting 1) System SRAM .......................... PASSEDTesting 2) CPM Timer ............................ PASSEDTesting 3) RTC .................................. PASSEDTesting 4) RTC NVRAM............................. PASSEDTesting 5) Dual Port RAM ........................ PASSEDTesting 6) SCSI Controller....................... PASSEDTesting 7) Ethernet (SCC1) Internal Loopback .... PASSEDTesting 8) Ethernet Transceiver Loopback ........ PASSEDTesting 10) SCC3(UART) Internal Loopback ......... PASSEDTesting 12) SCC4(UART) Internal Loopback ......... PASSEDTesting 14) LED .................................. PASSED
Testing COMPLETED
Booting CP850 ... Done.Downloading code to CP SRAM ... Done.
Module 2: ENBC and ENBC Transition Avaya PDS Digital Switch
2-4 Technical Workbook September 17, 2001
MAC : 48-4D-52-01-02-03
08:52:29 Tuesday 8/14/2001
Please select from the following : 1) Boot the OS 2) Enter the Debug Monitor
Enter :
Time-out.....*** Booting System at 0x08040100...
Attempting boot via enbc_netAttempting boot via go=08080000Initialized VRTX kernelInitialized run-time library (RTL)Initialized IFXSNX Version 4.3:STREAMware TCP Release 4.0(c) Copyright 1987-1993 Lachman Technology, Inc. (LTI). All Rights Reserved.Copyright (c) Mentor Graphics Corporation 1993-1999Initialized SNX
*** Vrtx Development System Version 4.D ***VRTXsa (c) Copyright 1993-1997 Microtec
lg0 initialized [48:4D:52:1:2:3]IP address for lg0: IP address for lo0: 127.0.0.1netmask: FF000000Initialized RPC module
*** ENBC Boot Firmware 14.1.2Copyright (c) 1992-2001, Avaya Inc. All Rights Reserved.
Software Watchdog is Enabled (SYPCR = 0xFFFFFF87).Interface lg0 set with IP Address: 143.243.248.44
Reading boot file from disk device C:/boot/boot.sdsLoading file C:/boot/globals.exeLoading file C:/boot/netmgr.exeLoading file C:/boot/syswd.exeLoading file C:/boot/hostmgr.exeLoading file C:/boot/permgr.exeLoading file C:/boot/redmgr.exeLoading file C:/boot/nma.exeLoading file C:/boot/cntlipl.exe
*** Booting System at 0x00050100...
Attempting boot via enbc_netAttempting boot via go=72000Initialized VRTX kernelInitialized run-time library (RTL)
Avaya PDS Digital Switch Module 2: ENBC and ENBC Transition
September 17, 2001 Technical Workbook 2-5
Initialized IFXSNX Version 4.3:STREAMware TCP Release 4.0(c) Copyright 1987-1993 Lachman Technology, Inc. (LTI). All Rights Reserved.Copyright (c) Mentor Graphics Corporation 1993-1999Initialized SNX
*** Vrtx Development System Version 4.D ***VRTXsa (c) Copyright 1993-1997 Microtec
lg0 initialized [48:4D:52:1:2:3]IP address for lg0: IP address for lo0: 127.0.0.1netmask: FF000000Initialized RPC module
*** ENBC Generic Firmware 14.1.1Copyright (c) 1992-2001, Avaya Inc. All Rights Reserved.
Interface lg0 set with IP Address: 143.243.248.44
Boot version 14.1.1FW version 14.1.2SW version 14.1.1
Installing SCSI driver...Installing hard disk device (C:)...Mounting C: ...Installing floppy disk device (A:)...*** Install failed. SCSI: Device not ready.Installing NFS driver...Mounting NFS device (F:)...
Initializing file system...
Loading File < dbvers.tbl > ...Loading File < syscnfg.tbl > ...Loading File < card.tbl > ...Loading File < port.tbl > ...Loading File < hostcnfg.tbl > ...Loading File < resgroup.tbl > ...Loading File < supvtmpl.tbl > ...Loading File < iprule.tbl > ...Loading File < oprule.tbl > ...Loading File < isdnsupv.tbl > ...Loading File < isdnmsg.tbl > ...Loading File < routesum.tbl > ...Loading File < routetbl.tbl > ...Loading File < exroute.tbl > ...Loading File < nfascnfg.tbl > ...
FRM500: N/A Event Set For - ALM090: Printer Off Line (NSA)FRM504: Major Alarm Set For - ALM011: No Hosts Available (SA)
Module 2: ENBC and ENBC Transition Avaya PDS Digital Switch
2-6 Technical Workbook September 17, 2001
FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA)FRM087: NBC Status Set To ActiveFRM086: NBC Hardware Tests PassedFRM232: Starting ENBC Application DownloadFRM225: ENBC Download - 266380 bytes in c:/boot/enbc.dwn FRM226: ENBC Download 10 Percent Complete FRM226: ENBC Download 20 Percent Complete FRM226: ENBC Download 30 Percent Complete FRM226: ENBC Download 40 Percent Complete FRM226: ENBC Download 50 Percent Complete FRM226: ENBC Download 60 Percent Complete FRM226: ENBC Download 70 Percent Complete FRM226: ENBC Download 80 Percent Complete FRM226: ENBC Download 90 Percent CompleteFRM085: NBC Reboot CompletedFRM503: Minor Alarm Set For - ALM047: Loss Of All Call Prog. Analyzers (SA)FRM503: Minor Alarm Set For - ALM050: Loss Of All DTMF Receivers (SA)FRM503: Minor Alarm Set For - ALM051: Loss Of Announcement Capability (SA)FRM027: NBC SYNC OBTAINED--INTERNAL REFERENCEFRM231: ENBC Download Complete - RLS 1 1 1
Etc, normal boot up messages for the remaining cards in the Card Cage...
Avaya
Avaya PDS Digital Switch
Module 3 Switch System Tasks
Avaya PDS Digital Switch Module 3: Switch System Tasks
September 17, 2001 Technical Workbook 3-1
Digital Switch Boot-up/Shut-down Procedures - DSC
Booting from a power-off state - Cold Boot:
1) Verify that the NBC cable is in place2) Make sure there are no floppy disks in the drive (unless you are installing software from a bootable
floppy).3) Power on the DSC from the power switch on the back (bottom-right corner) or from the cabinet
power strip.
Rebooting from a power-on state - Warm Boot:
1) Logon to Digital Switch, select C for “Maintenance Menu,” then I, “System Shutdown.”2) Wait for "File System Successfully Closed" message on console screen.3) Press the "A Reset" button on the AAC card (located on rear of DSC)4) System will reset and boot.
Booting from floppy disk:
1) Insert bootable floppy into DSC.2) Logon to DSC and shut down system.3) Wait for “File System Successfully Closed” message on console screen.4) Press the “A Reset” button on the AAC card.
Module 3: Switch System Tasks Avaya PDS Digital Switch
3-2 Technical Workbook September 17, 2001
Shutting Down to Power off Digital Switch - DSC
1) On the AAC card, move toggle switch from A to B.2) Log into the DSC system and select "C" for Maintenance Menu.3) Select "I" for Shutdown System and press return.4) Wait for "File System Successfully Closed" message on console screen.5) Wait approximately 10 seconds to ensure that all files are closed.6) You may now power down the DSC either with the power switch at the back of the DSC or by the
power strip.
CAUTION: There are 2 power feeds to the Digital Switch; one for the DS Controller (DSC) whichcomes from a power strip in the rear of the cabinet, and the second power feed from one of the UPSsto the Power Supply located in the top of the cabinet which supplies power to the card cage itself. Ifyou power down using the power switch on the DSC, the card cage is still powered up. If you aredoing any hardware maintenance on the DSC or card cage which requires powering down the cardcage, use the power switch on the UPS which services the power supply to power the system down. Ifyou are shutting down via the UPS, make sure the Avaya PDS CPU's file system is shut down correctlyprior to powering off the Digital Switch.
Avaya PDS Digital Switch Module 3: Switch System Tasks
September 17, 2001 Technical Workbook 3-3
Digital Switch Boot Messages - DSC
The following shows the typical messages shown on the DSC console during a normal boot sequence:
Copyright Motorola Inc. 1988,1989,1990,1991,1992 All Rights Reserved
VME147 Monitor/Debugger Release 2.43 - 6/30/92CPU running at 25 MHz
FPC passed testMMU passed test
COLD Start
Onboard RAM start = $00000000, stop = $003FFFFF
147-Bug>Searching for ROM boot
147-Bug>G FFA0002CEffective address: FFA0002C (exact address may vary)
DSC Boot 4.00.01 Initializing ...
Trying C drive ...Reading boot file from disk device C:/boot/boot.sds ...Loading file C:/boot/globals.exeLoading file C:/boot/netmgr.exeLoading file C:/boot/syswd.exeLoading file C:/boot/hostmgr.exeLoading file C:/boot/permgr.exeLoading file C:/boot/redmgr.exeLoading file C:/boot/nma.exeSW version loaded – 4.5.1Installing SCSI driver…Installing hard disk device (C:)…Mounting C:…Installing Floppy disk device (A:)…
Module 3: Switch System Tasks Avaya PDS Digital Switch
3-4 Technical Workbook September 17, 2001
Installing NFS driver…Mounting NFS device (F:)…
Loading File < dbvers.TBL > ...Loading File < syscnfg.TBL > ...Loading File < card.TBL > ...Loading File < port.TBL > ...Loading File < hostcnfg.TBL > ...Loading File < resgroup.TBL > ...Loading File < supvtmpl.TBL > ...Loading File < iprule.TBL > ...Loading File < oprule.TBL > ...Loading File < isdnsupv.TBL > ...Loading File < isdnmsg.TBL > ...Loading File < routesum.TBL > ...Loading File < routetbl.TBL > ...Loading File < exroute.TBL > ...Loading File < promptlb.TBL > ...Loading File < nfascnfg.TBL > ...
Avaya PDS Digital Switch Module 3: Switch System Tasks
September 17, 2001 Technical Workbook 3-5
Digital Switch log messages – Normal Boot-up
The following messages are normal boot-up messages found in the log file in the Maintenance menu ofthe digital switch. These are common messages seen upon a normal switch reboot.
FRM500: N/A Event Set For - ALM090: Printer Off Line (NSA) #00 Fri Jan 19, 2001 14:10:43
Any messages preceding the “Printer Off Line” message should be examined to explain why the switchrebooted.
FRM504: Major Alarm Set For - ALM011: No Hosts Available (SA) #00 Fri Jan 19, 2001 14:10:43FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jan 19, 2001 14:10:45HST012: Host < ENET1 > Login Attempt From-10.30.2.1 1055 #00 Fri Jan 19, 2001 14:10:45HST012: Host < ENET2 > Login Attempt From-10.30.2.1 1056 #00 Fri Jan 19, 2001 14:10:45HST003: Host < ENET1 > Restored #00 Fri Jan 19, 2001 14:10:45FRM511: Major Alarm Clear For - ALM011: No Hosts Available #00 Fri Jan 19, 2001 14:10:45HST003: Host < ENET2 > Restored #00 Fri Jan 19, 2001 14:10:54FRM087: NBC Status Set To Active #00 Fri Jan 19, 2001 14:10:54FRM086: NBC Hardware Tests Passed #00 Fri Jan 19, 2001 14:10:54FRM232: Starting NBC Application Download #00 Fri Jan 19, 2001 14:10:54FRM225: NBC Download - 11154 bytes in c:/boot/nbc.dwn #00 Fri Jan 19, 2001 14:10:55FRM027: NBC SYNC OBTAINED--INTERNAL REFERENCE #00 Fri Jan 19, 2001 14:11:08FRM085: NBC Reboot Completed
Any error messages indicating the NBC has failed to come into service will result in the switch rebootingagain.
#00 Fri Jan 19, 2001 14:11:08FRM503: Minor Alarm Set For - ALM047: Loss Of All Call Prog. Analyzers (SA) #00 Fri Jan 19, 2001 14:11:08FRM503: Minor Alarm Set For - ALM051: Loss Of Announcement Capability (SA)
These alarms are set temporarily and will clear when the ECPA and LPVC cards are brought back intoservice.
Module 3: Switch System Tasks Avaya PDS Digital Switch
3-6 Technical Workbook September 17, 2001
#00 Fri Jan 19, 2001 14:11:27FRM511: Major Alarm Clear For - ALM040: PRI/T1/E1 Card Failure #00 Fri Jan 19, 2001 14:11:27FRM095: Card Restored - RLS 1 1 10 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:11:31FRM510: Minor Alarm Clear For - ALM052: Card Failure In System #00 Fri Jan 19, 2001 14:11:31FRM095: Card Restored - RLS 1 1 4 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:12:03HST001: Host Manager Initialization Complete #00 Fri Jan 19, 2001 14:12:08FRM231: NBC Download Complete - RLS 1 1 1 #00 Fri Jan 19, 2001 14:12:08FRM232: Starting EDTG Application Download #00 Fri Jan 19, 2001 14:12:08FRM225: EDTG Download - 47588 bytes in c:/boot/edtg.dwn #00 Fri Jan 19, 2001 14:13:33FRM230: Phase 3 - EDTG Download Complete #00 Fri Jan 19, 2001 14:13:33FRM232: Starting QT1 Application Download #00 Fri Jan 19, 2001 14:13:33FRM225: QT1 Download - 32473 bytes in c:/boot/qt1.dwn #00 Fri Jan 19, 2001 14:13:54FRM091: Tone Card Restored - RLS 1 1 2 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:14:34FRM230: Phase 3 - QT1 Download Complete #00 Fri Jan 19, 2001 14:14:34FRM232: Starting LPVC Application Download #00 Fri Jan 19, 2001 14:14:34FRM225: LPVC Download - 25196 bytes in c:/boot/lpvc.dwn #00 Fri Jan 19, 2001 14:14:34FRM090: T1/E1 Card Restored - RLS 1 1 18-1 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:14:34FRM090: T1/E1 Card Restored - RLS 1 1 19-1 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:14:34FRM090: T1/E1 Card Restored - RLS 1 1 20-1 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:14:34FRM090: T1/E1 Card Restored - RLS 1 1 21-1 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:14:34FRM090: T1/E1 Card Restored - RLS 1 1 17-1 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:14:34FRM090: T1/E1 Card Restored - RLS 1 1 18-2 (CARD ALRM CLRD)
Etc. for each QT1 span.
Avaya PDS Digital Switch Module 3: Switch System Tasks
September 17, 2001 Technical Workbook 3-7
FRM117: T1/E1 REMOTE ALARM CLEAR - RLS 1 1 18-1 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:14:56FRM117: T1/E1 REMOTE ALARM CLEAR - RLS 1 1 18-2 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:14:56FRM117: T1/E1 REMOTE ALARM CLEAR - RLS 1 1 18-3 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:14:56FRM117: T1/E1 REMOTE ALARM CLEAR - RLS 1 1 19-1 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:14:56FRM117: T1/E1 REMOTE ALARM CLEAR - RLS 1 1 19-2 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:14:56FRM117: T1/E1 REMOTE ALARM CLEAR - RLS 1 1 19-3 (CARD ALRM CLRD)
Etc. The Remote Alarm should clear for each QT1, QE1, T1 or E1 span.
#00 Fri Jan 19, 2001 14:15:27FRM230: Phase 3 - LPVC Download Complete #00 Fri Jan 19, 2001 14:15:27FRM232: Starting ECPA Application Download #00 Fri Jan 19, 2001 14:15:27FRM225: ECPA Download - 55562 bytes in c:/boot/ecpa.dwn #00 Fri Jan 19, 2001 14:17:06FRM230: Phase 3 - ECPA Download Complete #00 Fri Jan 19, 2001 14:17:06FRM095: Card Restored - RLS 1 1 5 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:17:06FRM510: Minor Alarm Clear For - ALM047: Loss Of All Call Prog. Analyzers #00 Fri Jan 19, 2001 14:17:06FRM095: Card Restored - RLS 1 1 6 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:17:06FRM095: Card Restored - RLS 1 1 7 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:17:25FRM510: Minor Alarm Clear For - ALM051: Loss Of Announcement Capability #00 Fri Jan 19, 2001 14:17:25FRM095: Card Restored - RLS 1 1 3 (CARD ALRM CLRD) #00 Fri Jan 19, 2001 14:17:36FRM045: Waiting For Incoming Master Timing Link #00 Fri Jan 19, 2001 14:17:36FRM001: Phase 3 - System Initialization Complete #00 Fri Jan 19, 2001 14:17:36Generic Version.Revision 4.2.4-k01 #00 Fri Jan 19, 2001 14:17:39FRM042: Incoming Sync Master Selected - RLS 1 1 18-1 #00 Fri Jan 19, 2001 14:17:40FRM026: NBC SYNC OBTAINED--INCOMING REFERENCE #00 Fri Jan 19, 2001 14:18:32
Once the switch has finished booting up, then the Avaya PDS cpu should be rebooted to synch up theAvaya PDS cpu with the switch, re-establish the NFS mount and rerun msg_loader.
Module 3: Switch System Tasks Avaya PDS Digital Switch
3-8 Technical Workbook September 17, 2001
Digital Switch log messages – Normal Avaya PDS CPU Reboot
The following messages are normal boot-up messages found in the log file in the Maintenance menu ofthe digital switch. These messages are common host communication messages that are seen upon anormal switch reboot.
HST013: Host < ENET2 > Socket Read Error $A20: Connection Closed From Host HST002:Host < ENET2 > Has Failed Due To: Socket Read ErrorHST013: Host < ENET1 > Socket Read Error $A20: Connection Closed From HostHST002: Host < ENET1 > Has Failed Due To: Socket Read Error
The HP CPU initiated a reboot and therefore the Ethernet connection isbroken. This message indicates the switch has recognized this fact.
FRM504: Major Alarm Set For - ALM011: No Hosts Available (SA)
The switch has set a major alarm condition due to the loss of communication to the HP CPU.
HST001: Host Manager Initialization Complete
The switch has successfully loaded the Host Manager program and is ready to establish communicationwith the HP CPU via Ethernet.
HST003: Host < ENET1 > RestoredHST003: Host < ENET2 > Restored
The Ethernet communication to the HP CPU has been restored (swif_mako daemon has establishedcommunication with the switch's ethernet manager).
FRM511: Major Alarm Clear For - ALM011: No Hosts Available
The major alarm for loss of communications to the HP CPU has been cleared.
Avaya PDS Digital Switch Module 3: Switch System Tasks
September 17, 2001 Technical Workbook 3-9
Installing Generic Software on the Digital Switch
The following section explains the step-by-step procedure to install generic software on the DigitalSwitch Hard Drive. The instructions and/or comments are in bold print while the normal print showsactual messages on the console.
1) Insert disk 1 of the Installation disk set into the floppy drive. Reboot the switch. Thefollowing messages will appear upon booting.
Copyright Motorola Inc. 1988,1989,1990, 1991,1992 All Rights Reserved
VME147 Monitor/Debugger Release 2.43 - 6/30/92CPU running at 25 MHz
FPC passed testMMU passed test
COLD Start
Onboard RAM start = $00000000, stop = $003FFFFF
147-Bug>Searching for ROM Boot
147-Bug>G FFA0002CEffective address: FFA0002C
DSC Boot 4.00.01 Initializing...Reading boot file from disk device A:/boot/boot.sds ...Loading file A:/boot/genkern.exeLoading file A:/boot/install.exeInstalling disks ...Setting default device to C: ...
I N S T A L L A T I O N U T I L I T I E S
1) Install/Configure Basic System Software2) Incremental Install of Basic System Software3) Disk Utilities4) Install Another Software Option5) Install/Configure Ethernet Option6) Database Conversion7) Set System Clock8) Set Non-Volatile Memory9) Terminate Installation
Module 3: Switch System Tasks Avaya PDS Digital Switch
3-10 Technical Workbook September 17, 2001
Enter Selection:
2) Press 2 and <CR> to enter the generic installation utility
NOTE: Selecting 1 will cause the hard drive C: to be reformatted. Device C: Will BeReformatted. All Information Will Be Erased. Selecting 2 loads the switch generic softwarewithout disturbing the database files.
System Clock = Wed Sep 12, 2001 12:22:13Do You Wish to Update the System Clock (Y/N)=[N]?
Press Y to change clock or N to leave as is.
Do You Wish to Back Up the System Data Base (Y/N)=[N]?
Press N if you already have a current data base backup disk.
All generic executables and card download files now reside in C:/boot/
Delete old generic and download files in C? (Y/N)=[Y]?
• Press Y, then return.
Insert disk 2 of Installation SetPress return to continue
3) Insert Disk 2 of the Generic set and press <CR>
Copying A:.boot/GLOBALS.EXE to C:/boot/GLOBALS.EXE ...Copying A:/boot/NETMGR.EXE to C:/boot/NETMGR.EXE ...Copying A:/boot/SYSWD.EXE to C:/boot/SYSWD.EXE ...Copying A:/boot/HOSTMGR.EXE to C:/boot/HOSTMGR.EXE ...Copying A:/boot/REDMGR.EXE to C:/boot/REDMGR.EXE ...Copying A:/boot/NMA.EXE to C:/boot/NMA.EXE ...
Insert disk 3 of Installation SetPress return to continue
4) Insert Disk 3 of the Generic set and press <CR>
Avaya PDS Digital Switch Module 3: Switch System Tasks
September 17, 2001 Technical Workbook 3-11
Copying A:/boot/PERMGR.EXE to C:/boot/PERMGR.EXE ...Copying A:/boot/boot.SDS to C:/boot/boot.SDS ...
Insert disk 4 of Installation Set
5) Insert Disk 4 of the Generic set and press <CR>
Copying A:/boot/NBC.DWN to C:/boot/NBC.DWN...Copying A:/boot/DVC.DWN to C:/ /DVC.DWN...Copying A:/boot/LPVC.DWN to C:/boot/LPVC.DWN...Copying A:/boot/CPA.DWN to C:/boot/CPA.DWN...Copying A:/boot/ECPA.DWN to C:/boot/ECPA.DWN...Copying A:/boot/SRC.DWN to C:/boot/SRC.DWN...Copying A:/boot/4XT1.DWN to C:/boot/4XT1.DWN...Copying A:/boot/4XE1.DWN to C:/boot/4XE1.DWN...Copying A:/boot/QT1.DWN to C:/boot/QT1.DWN...
I N S T A L L A T I O N U T I L I T I E S
1) Install/Configure Basic System Software2) Incremental Install of Basic System Software3) Disk Utilities4) Install Another Software Option5) Install/Configure Ethernet Option6) Database Conversion7) Set System Clock8) Set Non-Volatile Memory9) Terminate Installation
Enter Selection:
6) For generic versions 14.1 or later, load disk 5 also.
7) At this point, the basic generic software is installed. There is a menu system and anEMPTY database on the harddrive. Further software to be added (if applicable) is:
ISDN/PRI Option SRKInternational Option SRK (See “International” section)Switch Database
8) Once all the software and database has been loaded, the next step is to configure theInternet Address information.
Module 3: Switch System Tasks Avaya PDS Digital Switch
3-12 Technical Workbook September 17, 2001
Loading the ISDN/PRI Option SRK
For sites which must support ISDN (international or domestic), the ISDN/PRI Option SRK disks mustbe loaded in addition to the usual switch generic software. These disks provide the hardware specificdownload files to support PRI/N and E1-PRI cards. The steps for loading the DSC InternationalOption disks (currently 2 disks), Part No. 12004-xx, are as follows:
1) If you are NOT already at the Installation Utilities Menu below, insert Disk 1 of theISDN/PRI Option SRK into the floppy drive. Reboot the switch and skip to Step 3. Fromthe main Installation Utilities menu:
I N S T A L L A T I O N U T I L I T I E S
1) Install/Configure Basic System Software2) Incremental Install of Basic System Software3) Disk Utilities4) Install Another Software Option5) Install/Configure Ethernet Option6) Database Conversion7) Set System Clock8) Set Non-Volatile Memory9) Terminate Installation
Enter Selection:
2) Select 4, Install Another Software Option.
Insert Another Install DiskPress Return to Continue
Avaya PDS Digital Switch Module 3: Switch System Tasks
September 17, 2001 Technical Workbook 3-13
3) Insert Disk 1 of the DSC ISDN/PRI Option SRK. Press Enter. The following menushould be displayed:
I N S T A L L A T I O N U T I L I T I E S
1) Install/Configure ISDN/PRI Option2) Enable/Disable ISDN/PRI Option3) Disk Utilities4) Install Another Software Option5) Install/Configure Ethernet Option6) Database Conversion7) Set System Clock8) Set Non-Volatile Memory9) Terminate Installation
Enter Selection:
4) Press 1, then Enter to initiate installation of the ISDN/PRI Option.
Copying A:/boot/PRI.DWN to C:/boot/PRI.DWN …Copying A:/boot/PRIN.DWN to C:/boot/PRIN.DWN …
Insert Disk 2 of Installation SetPress Return to Continue
5) Insert Disk 2 of the ISDN/PRI Option SRK. Press Enter.
Copying A:/boot/DPNSS.DWN to C:/boot/DPNSS.DWN …Copying A:/boot/NTDASS2.DWN to C:/boot/NTDASS2.DWN …Copying A:/boot/DSS1.DWN to C:/boot/DSS1.DWN …Copying A:/boot/NTT.DWN to C:/boot/NTT.DWN …Copying A:/boot/NET5.DWN to C:/boot/NET5.DWN …ISDN/PRI Option EnabledNFAS Option Enabled
6) Remove Disk 2 from the floppy drive. The ISDN/PRI Installation Utilities menu will bedisplayed.
7) If your software installation is complete (including loading the switch database), thenselect 9 and Terminate Installation. The switch will reboot on the new software.
Otherwise, proceed to “Loading a Switch Database on to the DSC” and “Editing the InternetAddress on the DSC.”
Module 3: Switch System Tasks Avaya PDS Digital Switch
3-14 Technical Workbook September 17, 2001
Loading a Switch Database
This section explains how to load a switch database from floppy onto the DSC once the switch genericsoftware has been loaded.
The switch database disk you are loading may have been created when a different version of switchgeneric was on the DSC. To ensure that the database version matches the switch generic version,perform the following steps:
1) If not already at the Installation Utilities Menu below, insert Disk 1 of the basic switchgeneric software disks into the DSC floppy drive. Reboot the switch through the menusystem. This will cause the switch to boot off of Disk 1 and bring up the following menu:
I N S T A L L A T I O N U T I L I T I E S
1) Install/Configure Basic System Software2) Incremental Install of Basic System Software3) Disk Utilities4) Install Another Software Option5) Install/Configure Ethernet Option6) Database Conversion7) Set System Clock8) Set Non-Volatile Memory9) Terminate Installation
Enter Selection:
2) Select 3, “Disk Utilities”, and press Enter.
D I S K U T I L I T I E S M E N U
1) Show Directory2) Copy Files3) Delete Files4) Rename Files5) Show Freespace on Disk6) Format Disk7) Create Directory8) Delete Directory9) Store (Back-Up) Database10) Retrieve Database11) Exit Disk Utilities
Enter Selection:3) Type 10, then insert the Switch Database disk into the floppy drive.
Avaya PDS Digital Switch Module 3: Switch System Tasks
September 17, 2001 Technical Workbook 3-15
Enter Source Directory:
4) Type a: and press Enter.
Restoring database to C:/DBASE from a:/*.TBL
5) When the database is finished loading, you will be returned to the Disk Utilities Menu.Select 11 to Exit Disk Utilities and return to the Installation Utilities Menu.
I N S T A L L A T I O N U T I L I T I E S
1) Install/Configure Basic System Software2) Incremental Install of Basic System Software3) Disk Utilities4) Install Another Software Option5) Install/Configure Ethernet Option6) Database Conversion7) Set System Clock8) Set Non-Volatile Memory9) Terminate Installation
Enter Selection:
6) Select 6, Database Conversion. This utility will match the Switch Database file structurewith the version of switch generic now loaded on the Switch Hard Drive.
NOTE: This step is NECESSARY for avoiding corruption of the Switch Database filestructure, and causing data fields to be mismatched and incorrect.
Converting the Database to run with Digital Switch release 4.5.x.The database will not be compatible with older releases.
Continue with database conversion (Y/N) = [Y]? Press Enter.
Enter database directory path [C:/dbase/]: Press Enter.
Module 3: Switch System Tasks Avaya PDS Digital Switch
3-16 Technical Workbook September 17, 2001
7) The “Database Conversion” utility will automatically update the database version nowstored on the Hard Drive to match the switch generic version. Note: The databaseversion ON THE BACKUP DISK stays the older database version. You will need tomake a NEW switch backup to have a compatible backup disk. See Step 9.
Press Return to Continue
8) Press Enter. This step will exit back to the main Installation Utilities menu. Select 9 toterminate installation and allow the switch to reboot.
9) Make a new Switch Database backup once the system has rebooted. This will ensure thatyou have a Database backup disk compatible with the switch version currently on theSwitch Hard Drive.
Avaya PDS Digital Switch Module 3: Switch System Tasks
September 17, 2001 Technical Workbook 3-17
Editing the Internet Address Information
Edit the Internet Address information using the Switch Menu system.
1) From the Main Menu, select B, System Configuration Menu. Then select I, NetworkConfiguration.
N E T W O R K C O N F I G U R A T I O N
Ethernet Option: Enabled Ethernet Address: 08:00:3E:25:9C:AF
Internet Address: Configured: 10.251.5.2 Current: 10.251.5.2
NFS Option: Enabled Status: Not Mounted Update Mount? (Y/N) N
Remote Server: Name: cpu1 Internet Address: 10.251.5.1 Mount Directory: /usr/vl/switch
Local Client: Name: switch1 Retries: 15 User Id: 101 Timeout (Secs.): 2 Group Id: 101 User Mask: 002
2) Move the cursor to the “Internet Address Configured:” field. Enter the new Ethernetaddress for the Digital Switch. You may also change the Ethernet address configured forcpu1 from this screen. Once all changes have been made, press Enter.
3) You will need to reboot the switch for the address changes to take effect.
IMPORTANT NOTE:
The IP address information contained on this screen is NOT included in the switch backup.This information is stored in NVRAM on the MVME147 card or ENBC processor. Any timethe MVME147 card is replaced, this information will need to be reconfigured through theswitch menu screen above.
(The addresses used above are for example only. You will need to obtain the actual addresses for yourparticular site.)
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Creating a Database Backup Disk
1) Obtain a DOS formatted, high-density 3.5" floppy diskette.
2) Log into the switch with the following sequence ...
Login: adminPassword: <password>
A D M I N I S T R A T O R M A I N M E N U
Generic Version.Revision 4.5.1
A) Data Base Administration Menu B) System Configuration Menu C) Maintenance Menu D) Diagnostics Menu
Enter Selection: _
3) Select Item C - "Maintenance Menu" and press <CR>
M A I N T E N A N C E M E N U
A) Card MaintenanceB) Disk UtilitiesC) Print/Display System Log FileD) Print/Display System Trace FileE) Switch ACT System To SBYF) Master Timing Link SelectionG) Card Alarm DisplayH) System Alarm DisplayI) Shutdown System
Enter Selection: _
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4) Select Item B "Disk Utilities" and press <CR>
D I S K U T I L I T I E S M E N U
A) Show DirectoryB) Copy FilesC) Delete FilesD) Rename FilesE) Database StoreF) Database RetrieveG) Display FileH) Show Free Space On DiskI) Format Disk
Enter Selection: _
5) Select Item E and press <CR>
D A T A B A S E S T O R E
OK To Store Database From C: To A: <Y/N>?
6) Insert the PC formatted 3.5" floppy into the floppy drive, then press "Y" and <CR>.
• The database on the hard disk will now be stored onto the floppy diskette.• A single 3.5” floppy is sufficient to store the switch database.
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Adding Cards to the Database
To add a card to the Digital Switch database, use the following procedure. NOTE: The example belowwill add a Universal Trunk Card (UTC) to Rack #1, Level #1, Slot #6 (1-1-6).
1) Log into the system ...
Login : adminPassword: <password>
A D M I N I S T R A T O R M A I N M E N U
Generic Version.Revision 4.5.1
A) Data Base Administration MenuB) System Configuration MenuC) Maintenance MenuD) Diagnostics Menu
Enter Selection: _
2) Press "C" followed by <CR> to enter the Maintenance Menu
M A I N T E N A N C E M E N U
A) Card MaintenanceB) Disk UtilitiesC) Print/Display System Log FileD) Print/Display System Trace FileE) Switch ACT System To SBYF) Master Timing Link SelectionG) Card Alarm DisplayH) System Alarm DisplayI) Shutdown System
Enter Selection: _
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3) Press "A" followed by <CR> to enter Card Maintenance. The screen which appearsprovides a listing of the current card configuration on the system. Note that there is nocard configured in slot 1-1-6.
C A R D M A I N T E N A N C E
R L S CARD TYPE V.RV S R L S CARD TYPE V.RV S------ ----------- ------ ----- ---------- -------1 1 1 Network Bus 3.16 A 1 1 20 Digital Dialer Card 1.00 A1 1 2 Tone Generator 1.23 A 1 1 21 Conference Card 1.01 A1 1 3 Large Port Voice Card 2.03 A1 1 4 Enhanced Call Progress 1.00 A1 1 5 Enhanced Call Progress 1.00 A1 1 7-1 96-Port Quad T1 1.00 A1 1 7-2 96-Port Quad T1 1.00 A1 1 7-3 96-Port Quad T1 1.00 A1 1 7-4 96-Port Quad T1 1.00 A
ADD, DEL, CHANGE, PORT DEF (A,D,C,P): _ _ _ __ ______________________ _ 1 -- 8 9 -- 16 17 -- 24 25 -- 32 33 -- 40 41 -- 48 49 -- 56 57 -- 64 ________ ________ ________ ________ ________ ________ ________ ________ 65 -- 72 73 -- 80 81 -- 88 89 -- 96 97 --104 105--112 113--120 121--128 ________ ________ ________ ________ ________ ________ ________ ________
4) Type the following sequence (without hitting <CR>) to add a card:
A [CTRL-N] (Rack#) [CTRL-N] (Level#) [CTRL-N] (Slot#) [CTRL-N]
In this example we will add the UTC card at location 1-1-6:
A [CTRL-N] 1 [CTRL-N] 1 [CTRL-N] 6 [CTRL-N]
The following message will appear ...
Hit 'Select' Key To Select Card Type...
5) Use the Select key (Ctrl-A) to step through the values until the correct card type is shown.For a UTC card, select “ECT/LCT/UTC”.
Note: To exit without making changes, press Exit (Ctrl-X).
6) Press <CR> to add this card to the database.
The following message will appear ...
Card Is Added, But Out Of Service!
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7) Repeat Steps #4 to #6 for all cards you wish to add.
8) Press [CTRL-X] to return to the Card Maintenance Menu.
C A R D M A I N T E N A N C E
R L S CARD TYPE V.RV S R L S CARD TYPE V.RV S------ ---------- ---- - --------- ---------- ----- -1 1 1 Network Bus 3.16 A 1 1 20 Digital Dialer Card 1.00 A1 1 2 Tone Generator 1.23 A 1 1 21 Conference Card 1.01 A1 1 3 Large Port Voice Card 2.03 A1 1 4 Enhanced Call Progress 1.00 A1 1 5 Enhanced Call Progress 1.00 A1 1 6 ECT/LCT/UTC O1 1 7-1 96-Port Quad T1 1.00 A1 1 7-2 96-Port Quad T1 1.00 A1 1 7-3 96-Port Quad T1 1.00 A1 1 7-4 96-Port Quad T1 1.00 A
9) Press [CTRL-G] to return to the Main Menu.
10) Press "A" and <CR> for Data Base Administration Menu.
D A T A B A S E A D M I N I S T R A T I O N M E N U
A) Card Summary H) Answer Supervision Templates B) Resource Group Summary I) Routing Table Summary C) Inpulse Rules J) ISDN Supervision Templates D) Outpulse Rules K) ISDN Message Templates E) Print Data Base Summary L) ISDN NFAS Group Summary F) Print Data Base Detail M) LPVC Configuration Summary G) BRC Configuration Summary
Enter Selection: _
12) Press "A" and <CR> for Card Summary
C A R D S U M M A R Y
LOCATION UNUSED DISPR L S CARD TYPE STATUS PORTS CARD-------- ---------------------- ---------- -------- --------1 1 1 Network Bus1 1 2 Tone Generator A 0 _
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September 17, 2001 Technical Workbook 3-23
1 1 3 Large Port Voice Card A 1 _1 1 4 Enhanced Call Progress A 0 _1 1 5 Enhanced Call Progress A 0 _1 1 6 ECT/LCT/UTC O 0 _1 1 7-1 96-Port Quad T1 A 0 _1 1 7-2 96-Port Quad T1 A 0 _1 1 7-3 96-Port Quad T1 A 0 _1 1 7-4 96-Port Quad T1 A 0 _1 1 20 Enhanced Call Progress A 0 _1 1 21 Conference Card A 0 _
13) The cursor will be in the DISP CARD field. Press [CTRL-N] until you reachthe line for the card to be added. Then type any character, followed by a <CR>to display data for that card.
T R U N K C A R D C O N F I G U R A T I O N
CARD LOCATION: RACK 1 LEVEL 1 SLOT 6 CARD TYPE: ECT/LCT/UTC CARD STATUS: Out Of Service
GROUP HDWR INPULSE FLASH PORT NAME GROUP NAME TYPE RULE COS SEND ---- ------- --------- -------- ----- ------ ----- ----- 1 _____ ________ _____ 0 50 2 _____ ________ _____ 0 50 3 _____ ________ _____ 0 50
4 _____ ________ _____ 0 50 5 _____ ________ _____ 0 50 6 _____ ________ _____ 0 50 7 _____ ________ _____ 0 50 8 _____ ________ _____ 0 50
14) Input the NAME, HDWR TYPE, INPULSE RULE, and COS values for eachport. Repeat this step until all required ports are identified:
T R U N K C A R D C O N F I G U R A T I O N
CARD LOCATION: RACK 1 LEVEL 1 SLOT 6 CARD TYPE: ECT/LCT/UTC CARD STATUS: Out Of Service
GROUP HDWR INPULSE FLASH PORT NAME GROUP NAME TYPE RULE COS SEND ---- ------- ------ ---- -------- ----- ------ ----- 1 trunk1 _____ _______ LS 0 2 50 2 trunk2 _____ _______ LS 0 2 50 3 trunk3 _____ _______ LS 0 2 50 4 trunk4 _____ _______ LS 0 2 50 5 trunk5 _____ _______ LS 0 2 50 6 trunk6 _____ _______ LS 0 2 50 7 _____ _______ _____ 0 50 8 _____ _______ _____ 0 50
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3-24 Technical Workbook September 17, 2001
15) When finished, press <CR> to save changes. Then press CTRL-X to backout to the Card Summary Screen
16) Press CTRL-X to back out to the Database Administration Menu.
17) Press "B" and <CR> to enter Resource Group Summary
18) The cursor will be in the NAME column. Press [TAB] until you are at theresource group associated with the new card. To create a new resource group,tab down to the line of the new resource group, 11 for our example. Type thename of the group, then press Ctrl-N. Use the select key (Ctrl-A) to configurethe group as “Rotary” or “Cyclic”. Refer to the DSC Menu section forconfiguration instructions regarding resource groups.
R E S O U R C E G R O U P S U M M A R Y
HUNT PORT THRESHOLDS HUNT PORT THRESHOLDSNO NAME TYPE CNT RHUNT BUSY DSP NO NAME TYPE CNT RHUNT BUSY DSP-- ------ ----- ----- ----- ---- --- -- ------- ---- ---- ----- ---- ---1 lpvc CYCLIC 120 0 0 _ 17 ______ 0 0 0 _2 ecpa CYCLIC 96 0 0 _ 18 ______ 0 0 0 _3 ecc CYCLIC 64 0 0 _ 19 ______ 0 0 0 _4 ______ 0 0 0 _ 20 ______ 0 0 0 _5 ______ 0 0 0 _ 21 ______ 0 0 0 _6 ______ 0 0 0 _ 22 ______ 0 0 0 _7 ______ 0 0 0 _ 23 ______ 0 0 0 _8 ______ 0 0 0 _ 24 ______ 0 0
0 _9 ______ 0 0 0 _ 25 ______ 0 0
0 _10 t1 trunk CYCLIC 96 0 0 _ 26 ______ 0 0 0
_11 utc CYCLIC 0 0 0 _ 27 ______ 0 0 0 _12 ______ 0 0 0 _ 28 ______ 0 0
0 _13 ______ 0 0 0 _ 29 ______ 0 0
0 _14 ______ 0 0 0 _ 30 ______ 0 0 0
_15 agents CYCLIC 64 0 0 _ 31 ______ 0 0
0 _16 ______ 0 0 0 _ 32 ______ 0 0 0 _
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19) Press [CTRL-N] until the cursor is in the DSP field for that resource group.Press any character followed by a <CR> to display data for the group.
R E S O U R C E G R O U P C O N F I G U R A T I O N RESOURCE GROUP - #11 NAME - utc
PORT LOCATION PORT LOCATION POS NAME R L S P POS NAME R L S P --- -------- - - -- --- --- -------- - - - --- 1 ________ _ _ __ ___ 13 ________ _ _ __ ___ 2 ________ _ _ __ ___ 14 ________ _ _ __ ___ 3 ________ _ _ __ ___ 15 ________ _ _ __ ___ 4 ________ _ _ __ ___ 16 ________ _ _ __ ___ 5 ________ _ _ __ ___ 17 ________ _ _ __ ___ 6 ________ _ _ __ ___ 18 ________ _ _ __ ___ 7 ________ _ _ __ ___ 19 ________ _ _ __ ___ 8 ________ _ _ __ ___ 20 ________ _ _ __ ___ 9 ________ _ _ __ ___ 21 ________ _ _ __ ___ 10 ________ _ _ __ ___ 22 ________ _ _ __ ___ 11 ________ _ _ __ ___ 23 ________ _ _ __ ___ 12 ________ _ _ __ ___ 24 ________ _ _ __ ___
ADD/DELETE/CARD (A/D/C) _ POS ___ R L S P _ _ __ ___
20) If required, Press [CTRL-F] (SCREEN FORWARD) to locate the startingposition for the card you wish to add. In this example, we want to add the first 6ports of the new card in 1-1-6 to the new resource group 11. We would identifyposition 1 as the starting position for that card in the Resource Group.
21) The cursor is in the position after A/D/C. Type the following sequence to add aport to the resource group:
A [CTRL-N] (Position #) [CTRL-N] (Rack #) [CTRL-N] (Level #) [CTRL-N] (Slot #)[CTRL-N] (Port #) <CR>
For our example, we would type the following sequence to add Port 1 of the UTC cardat Position 1 in Resource Group #11:
A [CTRL-N] 1 [CTRL-N] 1 [CTRL-N] 1 [CTRL-N] 6 [CTRL-N] 1 <CR>
Repeat this process for ports 2 through 6 on the UTC card. The port information on the ResourceGroup Configuration will be updated to reflect the added ports on the new card:
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R E S O U R C E G R O U P C O N F I G U R A T I O N RESOURCE GROUP - #11 NAME -utc
PORT LOCATION PORT LOCATION POS NAME R L S P POS NAME R L S P --- -------- - - -- --- --- --------- - - -- --- 1 trunk1 1 1 6 1 13 ________ _ _ __ ___ 2 trunk2 1 1 6 2 14 ________ _ _ __
___ 3 trunk3 1 1 6 3 15 ________ _ _ __
___ 4 trunk4 1 1 6 4 16 ________ _ _ __
___ 5 trunk5 1 1 6 5 17 ________ _ _ __
___ 6 trunk6 1 1 6 6 18 ________ _ _ __
___ 7 ________ _ _ __ ___ 19 ________ _ _ __ ___ 8 ________ _ _ __ ___ 20 ________ _ _ __ ___ 9 ________ _ _ __ ___ 21 ________ _ _ __ ___ 10 ________ _ _ __ ___ 22 ________ _ _ __ ___ 11 ________ _ _ __ ___ 23 ________ _ _ __ ___ 12 ________ _ _ __ ___ 24 ________ _ _ __ ___
ADD/DELETE/CARD (A/D/C) _ POS ___ R L S P _ _ __ ___
22) At this point you have added the 6 ports on the card into the resource group.The next step is to activate the new card. Press [CTRL-G] to take you backto the Main Menu.
A D M I N I S T R A T O R M A I N M E N U
Generic Version.Revision 4.5.1
A) Data Base Administration Menu B) System Configuration Menu C) Maintenance Menu D) Diagnostics Menu
Enter Selection: _
23) Press "C" followed by <CR> to enter the Maintenance Menu
M A I N T E N A N C E M E N U
A) Card Maintenance B) Disk Utilities C) Print/Display System Log File D) Print/Display System Trace File
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September 17, 2001 Technical Workbook 3-27
E) Switch ACT System To SBY F) Master Timing Link Selection G) Card Alarm Display H) System Alarm Display I) Shutdown System
Enter Selection: _
24) Press "A" followed by <CR> to enter Card Maintenance
C A R D M A I N T E N A N C E
R L S CARD TYPE V.RV S R L S CARD TYPE V.RVS------ ------------ ---- - --------- ----------- ------ -1 1 1 Network Bus 3.16 A 1 1 20 Digital Dialer Card 1.00 A1 1 2 Tone Generator 1.23 A 1 1 21 Conference Card
1.01 A1 1 3 Large Port Voice Card 2.03 A1 1 4 Enhanced Call Progress 1.00 A1 1 5 Enhanced Call Progress 1.00 A1 1 6 ECT/LCT/UTC O1 1 7-1 96-Port Quad T1 1.00 A1 1 7-2 96-Port Quad T1 1.00 A1 1 7-3 96-Port Quad T1 1.00 A1 1 7-4 96-Port Quad T1 1.00 A
ADD, DEL, CHANGE, PORT DEF (A,D,C,P): _ _ _ __ ______________________ _ 1 -- 8 9 -- 16 17 -- 24 25 -- 32 33 -- 40 41 -- 48 49 -- 56 57 -- 64 ________ ________ ________ ________ ________ ________ ________ ________ 65 -- 72 73 -- 80 81 -- 88 89 -- 96 97 --104 105--112 113--120 121--128 ________ ________ ________ ________ ________ ________ ________ ________
25) Type the following sequence to activate a new card:
C [CTRL-N] (Rack #) [CTRL-N] (Level #) [CTRL-N] (Slot #) [CTRL-N] A <CR>
Again, in this example we are adding/activating the UTC card at location 1-1-6:
C [CTRL-N] 1 [CTRL-N] 1 [CTRL-N] 6 [CTRL-N] A <CR>
The card has now been added and activated. It is advisable to backup the switch databasefollowing changes...
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Deleting Cards from the DatabaseThe following section shows the step-by-step procedure to delete a card from a database.
1) Log into the system ...
Login : adminPassword: <password>
A D M I N I S T R A T O R M A I N M E N U
Generic Version.Revision 4.5.1
A) Data Base Administration Menu B) System Configuration Menu C) Maintenance Menu D) Diagnostics Menu
Enter Selection: _
2) Press "A" and <CR> for database administration menu
D A T A B A S E A D M I N I S T R A T I O N M E N U
A) Card Summary H) Answer Supervision Templates B) Resource Group Summary I) Routing Table Summary C) Inpulse Rules J) ISDN Supervision Templates D) Outpulse Rules K) ISDN Message Templates E) Print Data Base Summary L) ISDN NFAS Group Summary F) Print Data Base Detail M) LPVC Configuration Summary G) BRC Configuration Summary
Enter Selection: _
3) Press "A" and <CR> for Card Summary
C A R D S U M M A R Y
LOCATION UNUSED DISPR L S CARD TYPE STATUS PORTS CARD-------- ---------------------- ---------- --------- ---------1 1 1 Network Bus A 0 _1 1 2 Tone Generator A 0 _1 1 3 Large Port Voice Card A 1 _1 1 4 Enhanced Call Progress A 0 _1 1 5 Enhanced Call Progress A 0 _1 1 6 ECT/LCT/UTC A 0 _1 1 7-1 96-Port Quad T1 A 0 _1 1 7-2 96-Port Quad T1 A 0 _1 1 7-3 96-Port Quad T1 A 0 _1 1 7-4 96-Port Quad T1 A 0 _1 1 21 Conference Card A 0 _
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September 17, 2001 Technical Workbook 3-29
4) The cursor will be in the DISP CARD field. Press [CTRL-N] until you reach the line forthe card to be deleted. Then type any character, followed by a <CR> to display data forthat card.
T R U N K C A R D C O N F I G U R A T I O N
CARD LOCATION: RACK 1 LEVEL 1 SLOT 6 CARD TYPE: ECT/LCT/UTC CARD STATUS: Active
GROUP HDWR INPULSE FLASH PORT NAME GROUP NAME TYPE RULE COS SEND ---- ------- ----- -------- ----- ------ ----- ----- 1 trunk1 11 utc LS 0 2 50 2 trunk2 11 utc LS 0 2 50 3 trunk3 11 utc LS 0 2 50 4 trunk4 11 utc LS 0 2 50 5 trunk5 11 utc LS 0 2 50 6 trunk6 11 utc LS 0 2 50 7 _____ ____ _____ 0 50 8 _____ ____ _____ 0 50
5) Identify the Number listed under the GROUP column. This is the resourcegroup number that you will have to remove the card's ports from before you candelete the card from the database. For this example, we will delete ports fromresource group number 11.
6) Press CTRL-X twice to back out to the Database Administration Menu.
D A T A B A S E A D M I N I S T R A T I O N M E N U
A) Card Summary H) Answer Supervision Templates B) Resource Group Summary I) Routing Table Summary C) Inpulse Rules J) ISDN Supervision Templates D) Outpulse Rules K) ISDN Message Templates E) Print Data Base Summary L) ISDN NFAS Group Summary F) Print Data Base Detail M) LPVC Configuration Summary G) BRC Configuration Summary
Enter Selection:
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3-30 Technical Workbook September 17, 2001
7) Press "B" and <CR> to enter Resource Group Summary.
R E S O U R C E G R O U P S U M M A R Y
HUNT PORT THRESHOLDS HUNT PORT THRESHOLDSNO NAME TYPE CNT RHUNT BUSY DSP NO NAME TYPE CNT RHUNT BUSY DSP-- -------- ------ --- ----- ---- --- -- ----- ----- --- ----- ---- ---1 lpvc CYCLIC 120 0 0 _ 17 ______ 0 0 0 _2 ecpa CYCLIC 96 0 0 _ 18 ______ 0 0 0 _3 ecc CYCLIC 64 0 0 _ 19 ______ 0 0 0 _4 ______ 0 0 0 _ 20 ______ 0 0 0 _5 ______ 0 0 0 _ 21 ______ 0 0 0 _6 ______ 0 0 0 _ 22 ______ 0 0 0 _7 ______ 0 0 0 _ 23 ______ 0 0 0 _8 ______ 0 0 0 _ 24 ______ 0 0 0 _9 ______ 0 0 0 _ 25 ______ 0 0 0 _10 t1 trunk CYCLIC 96 0 0 _ 26 ______ 0 0 0 _11 utc CYCLIC 6 0 0 _ 27 ______ 0 0 0 _12 ______ 0 0 0 _ 28 ______ 0 0 0 _13 ______ 0 0 0 _ 29 ______ 0 0 0 _14 ______ 0 0 0 _ 30 ______ 0 0 0 _15 agents CYCLIC 64 0 0 _ 31 ______ 0 0 0 _16 ______ 0 0 0 _ 32 ______ 0 0 0 _
8) The cursor will be in the NAME column. Press [TAB] until you are at the resource groupyou wish to delete the card from (Group 11 in our example).
9) Press [CTRL-N] until the cursor is in the DSP field for that resource group. Press anycharacter followed by a <CR> to display data for the group.
R E S O U R C E G R O U P C O N F I G U R A T I O N RESOURCE GROUP - #11 NAME - utc
PORT LOCATION PORT LOCATION POS NAME R L S P POS NAME R L S P --- -------- - - -- --- --- -------- - - - -- 1 trunk1 1 1 6 1 13 ________ _ _ __ ___ 2 trunk2 1 1 6 2 14 ________ _ _ __ ___ 3 trunk3 1 1 6 3 15 ________ _ _ __ ___ 4 trunk4 1 1 6 4 16 ________ _ _ __ ___ 5 trunk5 1 1 6 5 17 ________ _ _ __ ___ 6 trunk6 1 1 6 6 18 ________ _ _ __ ___ 7 ________ _ _ __ ___ 19 ________ _ _ __ ___ 8 ________ _ _ __ ___ 20 ________ _ ___ ___ 9 ________ _ _ __ ___ 21 ________ _ _ __ ___ 10 ________ _ _ __ ___ 22 ________ _ _ __ ___ 11 ________ _ _ __ ___ 23 ________ _ _ __ ___ 12 ________ _ _ __ ___ 24 ________ _ ___ ___
ADD/DELETE/CARD (A/D/C) _ POS ___ R L S P _ _ __ ___
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September 17, 2001 Technical Workbook 3-31
10) Locate the starting position for the card you wish to delete. In this example we want todelete card 1-1-6 from the resource group, so we would identify position 1 as the startingposition for that card.
11) The cursor is in the position after A/D/C. Type the following sequence for this example:
C [CTRL-N] (Position for first port on card) <CR>
For this example ... C [CTRL-N] 1 <CR>
After you enter the position number as 1, the card location will appear in the fields after R L S Pand the following message will appear ...
DELETE ALL PORTS FOR THIS CARD?
12) If this is the correct card you want to delete, press <CR>. If this is not the correct card,then press [CTRL-X].
If you pressed <CR> the following message will appear at the bottom of the screen.
Deleting Ports
13) At this point you have deleted the ports on the card from the resource group. The nextstep is to delete the card completely from the database. Press [CTRL-G] to bring you tothe Administrator Main Menu.
A D M I N I S T R A T O R M A I N M E N U
Generic Version.Revision 4.5.1
A) Data Base Administration Menu B) System Configuration Menu C) Maintenance Menu D) Diagnostics Menu
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Enter Selection: _ 14) Press "C" followed by <CR> to enter the Maintenance Menu
M A I N T E N A N C E M E N U
A) Card Maintenance B) Disk Utilities C) Print/Display System Log File D) Print/Display System Trace File E) Switch ACT System To SBY F) Master Timing Link Selection G) Card Alarm Display H) System Alarm Display I) Shutdown System
Enter Selection: _
15) Press "A" followed by <CR> to enter Card Maintenance
C A R D M A I N T E N A N C E
R L S CARD TYPE V.RV S R L S CARD TYPEV.RV S------ ----------- ----------- --------- ----------------------------------------1 1 1 Network Bus 3.16 A 1 1 20 DigitalDialer Card 1.00 A1 1 2 Tone Generator 1.23 A 1 1 21 Conference Card 1.01 A1 1 3 Large Port Voice Card 2.03 A1 1 4 Enhanced Call Progress 2.00 A1 1 5 Enhanced Call Progress 2.00 A1 1 6 ECT/LCT/UTC 6.54 A1 1 7-1 96-Port Quad T1 1.00 A1 1 7-2 96-Port Quad T1 1.00 A1 1 7-3 96-Port Quad T1 1.00 A1 1 7-4 96-Port Quad T1 1.00 A
ADD, DEL, CHANGE, PORT DEF (A,D,C,P): _ _ _ __ ______________________ _ 1 -- 8 9 -- 16 17 -- 24 25 -- 32 33 -- 40 41 -- 48 49 -- 56 57 -- 64 ________ ________ ________ ________ ________ ________ ________ ________ 65 -- 72 73 -- 80 81 -- 88 89 -- 96 97 --104 105--112 113--120 121--128 ________ ________ ________ ________ ________ ________ ________ ________
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16) Type the following sequence to delete a card. In this example, we will deletethe card at location 1-1-6.
D CTRL-N 1 CTRL-N 1 CTRL-N 6 <CR>
The following message will appear ...
To Delete Card, Depress Enter
17) If you are sure this is the card you want to delete, then press <CR>. If this is the wrongcard, Press [CTRL-X].
The following message will appear ...
ARE YOU SURE ?, Then depress Enter
18) Press <CR> to delete this card
The following message will appear ...
Card Is Deleted
19) The Card is now entirely deleted from the database. You may press [CTRL-G] to backout of the menu system.
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Setting the UTC for Ground/Loop Start
In the Switch Database
1) Log into the digital Switch console using the admin login.
2) Press A and <CR> to enter the database administration menu.
3) Use the TAB key to locate the cursor on the line of the UTC card.
4) Hit <CR> to enter the Trunk Card Configuration screen for the UTC card.
5) Use CTRL-N to position the cursor in the "HDWR. TYPE" field.
6) Use CTRL-A to select either GS (Ground Start) or LS (Loop Start).
7) When all are complete, press <CR> to make changes permanent.
8) Repeat steps 5 & 6 for all 8 positions on the UTC card.
EXAMPLE
The first two UTC circuits in this example have been changed from Loop-start to Ground-start.
T R U N K C A R D C O N F I G U R A T I O N CARD LOCATION: RACK 1 LEVEL 1 SLOT 13 CARD TYPE: Universal Trunk CARD STATUS: Active TRUNK GROUP HDWR. INPULSE PORT NAME GROUP NAME TYPE RULE COS ---- ---------- ----- ---------- ----- ------- ----- 1 UTC1 __ ________ GS 0 2 2 UTC2 __ ________ GS 0 2 3 UTC3 __ ________ LS 0 2 4 UTC4 __ ________ LS 0 2 5 UTC5 __ ________ LS 0 2 6 UTC6 __ ________ LS 0 2 7 UTC7 __ ________ LS 0 2 8 UTC8 __ ________ LS 0 2
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Exercises
1. True or False There should always be a floppy disk left in the floppy drive because it does a selfbackup nightly.
2. What is the last thing that happens during a Switch reboot?a. All card alarms are cleared.b. The message “Phase 3 - System Initialization Complete” appears.c. The NBC card synchronizes with the incoming T1 source.d. The NBC card’s initialization completes.
3. True or False When installing the Switch Generic software, the user is prompted to enter ininformation about what types of cards to install and what type of phone lines are connected.
4. True or False After upgrading a version of Generic software, a backup of the database can beloaded to avoid reconfiguring all the port cards.
5. When removing a port card from the database, what must be done first?a. It must be set to “M” status.b. All it’s ports must be removed from the resource group.c. All ports on the card must be “turned off”.d. The new card must be added to the software.
7. What the last thing that must be done when adding a card to the database?a. It must be set to “A” status.b. All it’s ports must be added to the resource group.c. All ports on the card must be “turned on”.d. The new card must be added to the software.
Avaya
Avaya PDS Digital Switch
Module 4 Port Cards
Avaya PDS Digital Switch Module 4: Port Cards
September 17, 2001 Technical Workbook 4-4
Firmware Versions
The following table lists the valid firmware versions for the various interface and servicecards installed in the digital switch port subrack. The version is displayed on the EPROMlabels on each board and in the Card Maintenance screen on the administrative console (butonly after the card has transitioned from Out-of-Service state).
Card Type FirmwareVersion(s)
CurrentFirmware
Comments
BRC v2.01 v2.01 For switches with multiple shelvesonly.
DDC v1.00 v1.00* With generic 3.71 or later, addsoutpulsing ports
EDRC N/A v1.00* For collecting DTMF digits, e.g. ANIor DNIS.
EDTG v1.00 or later v1.00* Replaces DTG card, with generic4.2.1 or later only.
ECC - (N. Amer) v1.01 or later v1.01* Replaces DCC card. Compatiblewith all versions of generic.
ECPA -(N. America)
v1.00 or later v1.00* Used for North American systems.
ECT/LCT v2.00 or later v2.17 For UK, v2.17 is hookflashcompatible.
LPVC v2.00 or later v2.03 With generic v3.60 or later only.LPVC2 v1.00 v1.00 With generic 4.5.1 or later only.NBC v3.16 v3.16 With generic 4.00 or later only.NBC3 v1.00 v1.00 For Avaya PDS boot, requires
generic 4.2.4 or later.OLIC v1.02 or later v1.02 With generic 3.61 or later, replaces
EPOC.PRI v1.02 or later N/A Not used.PRI/N v1.05 or later v1.09 Requires generic 4.00 or later.QT1 v1.00 v1.00 Requires generic 4.00 or later.T1 v1.XX v1.77 E&M (250ms hookflash)
v2.XX v2.13 FXO (ground start)v3.XX v3.53 FXO (loop start)v4.XX v4.50 FXS (loop start)
v5.XX(v1.71)v6.XX
v7.XX
v5.77v6.77
v7.77
E&M (500ms hookflash)E&M (250ms hookflash w/specialA/B bit programmingE&M (600ms hookflash w/specialA/B bit programming
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-5
Card Type FirmwareVersion(s)
CurrentFirmware
Comments
UTC v6.00 N/A v6.00 is NOT compatible withground start.
v6.54 v6.54 v6.54 replaces v6.00.
* Different versions of download file are used to support international sites.
Avaya PDS Digital Switch Module 4: Port Cards
4-6 Technical Workbook September 17, 2001
Digital Switch Card Cage
t
ABCDEFG
E1E2 E3 E4 F1F2F3F4 J45 S1
ABCDEFG
Ground Jumper terminalsDO NOT POWER UP WITHOUTTHE JUMPERS INSTALLED !!!
POWER SUPPLYIN TOP OF CABINET
RED BLACKREDBLACK
Rack/Level select dialAlways set to 0for single-rack system.
Shown below is a rear-view diagram of the card cage (MPS Backplane). Verify that all thepower connections are correct and the various settings shown below are in place before poweringon a card cage for the first time.
To SWIHousing
To SCSI Porton DSC
Digital Switch Card Cage
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-7
Voltage Test Points
-15V
Voltage Test PointsThe diagram below shows the voltage test points for the card cage as well as the acceptable voltageranges for each test point.
DGND
D5V4
N15V
R24V
D5V3
RV
BRTN
BAT
AGND
D5V2
15V D5V1
REAR VIEW OF CARD CAGE
ABCDEFG
-48V+24V+15V
+5V+5V+5V+5V
BATR24V15VN15VD5V1D5V2D5V3D5V4
42V-56V22V-26V14V-16V14V-16V4.75V-5.25V4.75V-5.25V4.75V-5.25V4.75V-5.25V
TESTVOLTS POS (+) GND (-) RANGE
BRTNDGNDAGNDAGNDDGNDDGNDDGNDDGND
VOLTAGE TESTS
TEST POINTS
-15V
Avaya PDS Digital Switch Module 4: Port Cards
4-8 Technical Workbook September 17, 2001
Digital Switch Card Cage
Digital Switch Card Cage(Port Subrack)
FRONT VIEW
REAR VIEW
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-9
NBC
DTG
LPVC
T1
TRUNK
T1
TRUNK
T1
TRUNK
T1
TRUNK
72 ANALOG (Hard-Wired) X 96 DIGITAL (T1)Card Slot Configuration
OLIC
OLIC
OLIC
ECC
ECPA
3 OLICAdapter
T1Adapter
T1Adapte r
NoAdapter
NoAdapter
NoAdapter
BackplaneConnections
ToSWI
ToSCSI
NOTE:Example of older systems using single-span T1 cards, DTG instead of EDTG. This example uses “direct connect” agentheadset ports, i.e. each workstation is hard wired to the Digital Switch OLIC cards.
Avaya PDS Digital Switch Module 4: Port Cards
4-10 Technical Workbook September 17, 2001
NBC
DTG
LPVC
ECC
QT1
QT1
QT1
72 DIGITAL (Dial-up/Dial Back) X 144 DIGITAL (T1) - Using Quad T1
ECPA
Card Slot Configuration
ECPA
No adapter needed
No adapter needed
To SWI To SCSI
Backplane
Connections
1 QT1 Adapterfor each QT1card.
NOTE:
The 72 operator headset connections would be terminated on three T1 spans on the first QT1 card. The144 outbound (6 T1s) phone lines could be terminated on the last T1 span of the QT1 card in slot 4, 4 T1spans on the QT1 card in slot 5 and 1 T1 span on the QT1 card in slot 6.
Each QT1 card requires a QT1 adapter on the card cage backplane. Each QT1 adapter covers 1 slotand provides 4 DB-15 connectors for the cables to the 4 T1 spans serviced by the QT1 card.
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-11
Card Installation
1. Slide board into card slot.
2. Hook tabs onto upper and lower lips of card shelf.
3. Press firmly on tabs to seat board.
Card Installation
Each card that resides in the digital switch card cage has two plastic tabs to secure the card in its respective slot. The diagram below shows the proper installation of digital switch cards.
SIDE VIEW
CARD SLOT
Avaya PDS Digital Switch Module 4: Port Cards
4-12 Technical Workbook September 17, 2001
NBC Card
NBC
M
RED
YELLOW
GREEN
NBC CardNetwork Bus
General Information
• Drives switch Packet Bus• Always located in slot 1• Polls other cards in switch card• Communicates to SWI card in• Digital switc h will not boot without this
LED Indicators
• All LED's ON - All should be on only during system and self tests.• All LED's OFF - Normal
• YELLOW ON - Loss of Internal 32MHZ clock or comm failure between NBC and
General Troubleshooting
• Check system log file for error messages related to the• Shut down digital switch file system through menus and the AAC card "A"• Power down system and reseat NBC card in• Check/reseat ribbon cable from rear of NBC card slot to• Replace NBC
WARNING:NEVER Pull or insert NBC into cage with power on. This maycause severe damge to the card or the cage.
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-13
NBC Initialization
Normal Console boot messages
The NBC initialization is the second procedure in the switch's boot sequence andwill immediately follow the Host Manager initialization. The console will track theprogress of the NBC download in a " % complete" format until it reaches 100%.
The NBC is successfully initialized when the message "NBC Reboot Completed"appears on the Console screen.
Normal account file messages
The messages below are NBC related and should appear in the switch's account fileafter a reboot of the digital switch.
FRM087: NBC Status Set To Active
FRM086: NBC Hardware Tests Passed
FRM225: NBC Download -- 11154 Bytes In File
FRM027: NBC SYNC OBTAINED--INTERNAL REFERENCE
FRM085: NBC Reboot Completed
Avaya PDS Digital Switch Module 4: Port Cards
4-14 Technical Workbook September 17, 2001
NBC3 Card
NBC3
M
NBC3 Card
Network Bus Controller 3
General Information
• Drives switch Packet Bus• Always located in slot 1• Polls other cards in switch card cage
LED Indicators
• All LED's ON - All should be on only during system and self tests.• All LED's OFF - Normal
• YELLOW ON - Loss of Internal 32MHZ clock or comm failure between NBC3 and SWI
General Troubleshooting
• Check system log file for error messages related to the NBC3.• Shut down digital switch file system through menus and the AAC card "A"• Power down system and reseat NBC3 card in• Check/reseat ribbon cable from rear of NBC3 card slot to DSC.• Replace NBC3 card.
WARNING:NEVER Pull or insert NBC3 into cage with power on. This maycause severe damge to the card or the cage.
RED
YELLOW
GREEN
RED
YELLOW
GREEN
• Communicates to SWI card in DSC• Digital switch will not boot without this card.• NBC3 has faster internal processing than NBC for larger systems.
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-15
DTG Card
DTG
M
RED
YELLOW
GREEN
DTG CardDigital Tone Generator
General Information
• Outpulses DTMF digits (phone number
• 64 Outpulsing channels (only 28 allowed in use at one time)
• Always located in slot 2 of the card cage.• No external connections from card cage back plane.
LED Indicators
• RED - Major card failure
• YELLOW - Minor card failure
• G REEN - Card is in Standby or Diagnostic mode
General Troubleshooting
• Check system log file for error messages related to the DTG.• Check the Card Alarm screen in the Maintenance• Try activating the DTG via the Card Maintenance• Shut down digital switch file system through menus and the AAC card "A"• Power down system and reseat DTG card in• Replace DTG
WARNING:• NEVER Pull or insert DTG into card cage with power on. This may cause severe damage to the card or the cage.
• Resetting the DTG through the menus will cause the switch to reboot.
• DTG has been replaced on nerwer systems with EDTG.• Port 1 is always reserved for internal use and shows out of service on the Card Maintenance screen.
Avaya PDS Digital Switch Module 4: Port Cards
4-16 Technical Workbook September 17, 2001
EDTG CardED
TG
M
RED
YELLOW
GREEN
EDTG CardEnhanced Digital Tone Generator
General Information
• Outpulses DTMF digits (phone number digits)
• 64 Outpulsing channels
• Always located in slot 2 of the card cage.• No external connections from card cage back plane.
LED Indicators
§ RED – Major card failure§ Yellow – Minor card failure§ Green – Card is in Standby or Diagnostic mode§ All 3 flashing in sequence – EDTG taking download from Hard Drive.
General Troubleshooting
• Check system log file for error messages related to the EDTG.• Check t he Card Alarm screen in the Maintenance Menu.• Try activating the EDTG via the Card Maintenance screen.• Shut down digital switch file system through menus and reboot via the AAC card "A" button.• Power down system and reseat EDTG card in slot.• Replace EDTG card.
WARNING:• NEVER Pull or insert EDTG into card cage with power on. This may cause severe damage to the card or the cage.
• Resetting the EDTG through the menus will cause the switch to reboot.
• Accepts different download versions depending on country requirements.
• Port 1 is always reserved for internal use and shows out of service on the Card Maintenance screen.
• Replaces DTG.
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-17
LPVC Card
M
LPVC Card (or LPVC2)Large Port Voice Card
LED Indicators
• RED - Major card failure• YELLOW - Minor card failure
• G REEN - Card is in Standby, Diagnostic, or Out of Service mode.• ALL THREE FLASHING IN SEQUENCE- LPVC taking download from DSC.• ALL THREE ON STEADY - LPVC Self test - shouldn't last more than a minute or so.
General Troubleshooting
• Check system log file for error messages related to CAPABILTY" or "card in slot 1 1 3".• Check the Card Alarm screen in the Maintenance Menu.• Try activating the LPVC via the Card Maintenance screen.• Shut down digital switch file system through menus and reboot via the AAC card "A" button.• Power down system and reseat LPVC card in slot.• Reseat the SCSI cable from the DCS SCSI port to the card cage back plane slot behind the LPVC.• Replace LPVC card.
RED
YELLOW
GREEN
General Information
• Takes voice message downloads from the HP CPU.• Outpulses voice messages
• 128 Outpulsing channels• Always located in slot 3 of the card cage.• SCSI connection from card cage back plane to DSC SCSI port .• 256 Memory Slots for Voice Messages• 16MB RAM available for voic e messages (about 30 min of recordings).• Mosaix binaries limit recording length to 60 seconds each.• LPVC2 replaces LPVC. Requires generic 4.5.1 or later.
WARNING:• NEVER remove, reseat or replace the SCSI cable behind the LPVC while the DSC, ENBC or cord cage are powered on.
LPV
C
Avaya PDS Digital Switch Module 4: Port Cards
4-18 Technical Workbook September 17, 2001
UTC Card
M
UTCUniversal Trunk card
General Information
• Supports 8 analog telephone circuits• Can be used for Inbound & Outbound trunks o r Operator voice connections.• Can be configured as ground or loop start.• Can be swapped with other UTC cards in a card cage
LED Alarm Indicators
• RED - Card has failed to pass self test• YELLOW - NBC is unable to communicate with UTC and has stopped polling it.• G REEN - Card has been taken out of service via the Card Maintenance screen.
Card Alarm Troubleshooting
NOTE: Customer phone line problems will not cause an alarm condition on the UTC card. Line problems should be identified through the driver utility.
• Check system log file for error messages related to the slots correlating to UTC cards.• Check the Card Alarm screen in the Maintenance Menu.• Try activating the UTC via the Card Maintenance screen.• Shut down digital switch file system through menus and reboot via the AAC card "A" button.• Reseat the UTC card in its slot. Be sure to use proper ESD procedures.• Swap the UTC card in question with another UTC in the rack (if available) to see if the problem follows the card. UTC cards may be swapped with no configuration changes.
RED
YELLOW
GREEN
UTC
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-19
Ground/Loop Start Settings for UTC
This large circled area represents the f irsto f the 8 UTC c i rcu i ts on the board .The circui ts are numbered as fol lows . . .
1
2
3
4
5
6
7
8
J102
J101
J102
J101
LS
G S
LS
G S
J102
J101
J102
J101
REV. A VER 6.00
GROUND STARTJUMPERING
REV. A VER 6.00
LOOP STARTJUMPERING
REV. B VER 6.00
There are three d i f ferentversions of UTC boards. These t t i ngs fo r bo th o ld and newvers ions are shown be low.
(FactoryDefau l t ) REV. B VER 6.00
J102
J101
J102
J101
N e wVers ion6.54
N e wVers ion6.54
The UTC cards on the Avaya PDS have a defau l t set t ing of loop-s tar t . I f the customer wi l l be us ingground-s tar t ana log l ines, i t i s necessary to a l ter a jumper set t ing on each o f the 8 c i rcu i ts on theca rd . I n add i t i on , you mus t change t he “ H a r d w a r e T y p e ” f i e ld on the T runk Card Con f igu ra t ionsc reen in the sw i t ch da tabase . Shown be low i s a d iag ram o f the l ower ha l f o f a UTC board .D i rec t i ons to change the T runk Card con f i gu ra t i on sc reen a re on the fo l l ow ing page .
Ground/Loop Start Settings For UTC
Avaya PDS Digital Switch Module 4: Port Cards
4-20 Technical Workbook September 17, 2001
EUTC
M
EUTCEnhanced Universal Trunk card
LED Alarm Indicators
§ RED - Card has failed to pass self test.§ YELLOW - NBC is unable to communicate with EUTC and has stopped
polling it.§ GREEN - Card has not been added to database or has been taken out
of service via the Card Maintenance screen.
Troubleshooting
§ No LED’s will illuminate to indicate phone line issues.§ Phone lines should be tested using “driver” or “ swit” .§ RED LED on generally indicates EUTC should be replaced.
RED
YELLOW
GREEN
UTC
General Information
• Supports 16 analog telephone 2-wire loops start or ground start circuits. The central office must supply office battery for these circuits.• Loop or Ground start configured through switch menus. No jumpers on EUTC.• Uses new pa ckplane adapter which covers 1 slot, has ampherol connector utilizing first 16 pairs only.• Separate versions for North America/Japan (-01), South America/Europe (02), and Australia (-03).• Used for new systems instead of UTC which is no longer being manufactured.• EUTC requires generic v4.6 or later.
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-21
EPOC Card
M
EPOC CardEight Port Operator
General Information
• Provides analog connections to OSI-3's (Headsets)• Actually a Summa-Four SLIC card with a modified EPROM to
make it an EPOC.• Provides battery connect and disconnect (Sidetone) to operator• Can be swapped with other EPOC cards in a card cage.
LED Indicators
• RED - Card has failed to pass self-test.• YELLOW - NBC is unable to communicate with EPOC and has stopped polling it.• GREEN - Card has been taken out of service via the Card Maintenance screen.
General Troubleshooting
• Check system log file for error messages related to the slots correlating to EPOC• Check the Card Alarm screen in the Maintenance Menu.• Try activating the EPOC via the Card Maintenance screen.• Shut down digital switch file system through menus and reboot via the AAC card "A" button.• Reseat EPOC card in its slot. Be sure to use proper ESD procedures.• Swap the EPOC in question with another EPOC in the rack to see if the problem follows the card. EPOC cards may be swapped with no configuration
RED
YELLOW
G REEN
EPOC
• No longer in production, replaced by OLIC.
Avaya PDS Digital Switch Module 4: Port Cards
4-22 Technical Workbook September 17, 2001
Analog Adapter – EPOC/UTC
The adapter shown below is used to connect 2-wire, analog circuits into the digitalswitch card cage back plane. Each adapter provides connections for 24, 2-wireanalog circuits used with analog port- interface cards. This adapter can provide 24circuits for 3 analog port cards (8 circuit each). The adapter must corresponddirectly with the slot locations of the analog cards it is to be used with. This adaptermust be used for connections to UTC and EPOC cards.
Analog Adapter - EPOC/ UTC
Pin assignments
1
25
23456789101112131415161718192021222324
26
50
2728293031323334353637383940414243444546474849
Analog circuits begin with pins1/26 at the top of theconnector.
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-23
OLIC Card (or OLIC2)
M
OLIC Card (or OLIC2)Operator Line Interface Card
General Information
• Provides 24 4-Wire analog connections to Operator Headsets, cabled directly to the Digital Switch.• Provides battery connect and disconnect (Sidetone) to operator headsets.• O SI's are NOT used with OLIC Cards.• Requires special OLIC Backplane Adapter• OLIC and OLIC2 cards can be used interchangeably.
LED Indicators
• RED - Card has failed to pass self-test on one or more ports.• YELLOW - NBC is unable to communicate with OLIC and has stopped polling it.• G REEN - Card is out of service, or is not programmed in the database.• All LED's on - Card is in self-test.
General Troubleshooting
• Check system log file for error messages related to the slots correlating to OLIC cards.• Check the Card Maintenance screen in the Maintenance Menu; Unavailable ports will be "P'd" out. Check the cabling on these ports.• Try activating the OLIC via the Card Maintenance screen.• Shut down digital switch file system through menus and reboot via the AAC card "A" button.• Reseat OLIC card in its slot. Be sure to use proper ESD procedures.• Swap the OLIC in question with another OLIC in the rack to see if the problem follows the card.
RED
YELLOW
GREEN
OLIC
Avaya PDS Digital Switch Module 4: Port Cards
4-24 Technical Workbook September 17, 2001
OLIC MDF AdapterOLIC MDF AdapterShown below is the adapter used for the 4-Wire OLIC Cards. This adapter providesconnections for one OLIC Card (24 4-wire connections per card), for a total of 24 availableconnections via 2 amphenols. This adapter plugs into ONE slot on the card cage
J1
1
25
2345
6789101112
13141516171819
2021222324
26
50
27282930
31323334353637
38394041424344
4546474849
Headset 1:Pin 2=Mouth-Ring Pin 27=Mouth-TipPin 1=Ear-Ring Pin 26=Ear-Tip
Headset 2:Pin 4=Mouth-Ring Pin 29=Mouth-TipPin 3=Ear-Ring Pin 28=Ear-Tip
Headset 3:
Headset 4:
Headset 5:
Headset 6:
Headset 7:
Headset 8:
Headset 9:
Headset 10:
Headset 11:
Headset 12:
Headset 13:
Headset 14:
Headset 15:
Headset 16:
Headset 17:
Headset 18:
123456
789101112
262728293031
323334353637
J2
•••
•••
Modular Jack Connectionsfor Headset 1 2 3 4 5 6
RJ11
R Ear = Pin 3 (Red)T Ear = Pin 4 (Green)R1 Mouth = Pin 2 (Black)T1 Mouth = Pin 5 (Yellow)
Pin 6=Mouth-Ring Pin 31=Mouth-TipPin 5=Ear-Ring Pin 30=Ear-Tip
"""
"""
Pin 2=Mouth-Ring Pin 27=Mouth-TipPin 1=Ear-Ring Pin 26=Ear-Tip
Pin 4=Mouth-Ring Pin 29=Mouth-TipPin 3=Ear-Ring Pin 28=Ear-Tip
Pin 6=Mouth-Ring Pin 31=Mouth-TipPin 5=Ear-Ring Pin 30=Ear-Tip
"""
"""
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-25
T1 Interface Card
M
T1T1 Interface card
General Information
• Supports 24, 56Kbps voice channels on a single circuit.• Can be used for Inbound & Outbound trunks, Transfer trunks, or Operator voice connections.
• Used to set up digital switch PCM timing.• Can only be swapped with other T1 cards of same firmware revision in the card cage.
LED Indicators
• RED - Problem with Inward T1 stream - Out of Frame, Carrier Loss, signalling bit errors.• YELLOW - Remote alarm - Incoming carrier loss.
• GREEN ONLY- Waiting for NBC to initiate communication, usually before card is configured in menus.
General Troubleshooting
NOTE:
Alarms on T1 cards are almost always related to the customers T1stream being down, but this must be verified through propertroubleshooting procedures.
RED
YELLOW
GREEN
T1
• No longer in production, replaced by QTI card.
§ Check system log file for error messages related to the slotscorrelating to T1 cards and refer to System Administrator guide.
§ Check the Card Alarm screen in the Maintenance Menu andrefer to System Administrator guide.
§ Try activating the T1 via the Card Maintenance screen.§ Reseat T1 card in its slot. Be sure to use proper ESD procedures.§ Swap the T1 in question with another T1 in the card cage (Make
sure they are the same firmware revision level - refer to CardSummary screen) to see if the problem follows the card. T1 cardsmay be swapped with other T1 cables as long as they are of thesame revision level.
§ Swap the Incoming T1 lines on the T1 adapter card at the cardcage back plane to see if the problem follows the incominglines.
§ Shut down digital switch file system through menus and rebootvia the AAC card "A" button.
§ If problem cannot be traced to Customers T1 signal and all theabove procedures fail to identify the problem, replace the T1card - Make sure you send out a T1 with matching firmware.
Avaya PDS Digital Switch Module 4: Port Cards
4-26 Technical Workbook September 17, 2001
T1 Line Equalization - Dip Switch Settings
The T1 Interface Card provides equalization circuitry to balance its transmit stream according to the length ofcable being driven in the span. The length of the span is the cable distance between the Digital Switch andthe nearest CSU, or between the Digital Switch and the PBX where the T1 is terminated. Determine thedistance of the cable in the span. Determine the gauge of wire being used in the span (usually on thesheath of the cable itself).
On the T1 Interface Card, locate the S1 Dip Switches, a set of 10 switches and the only dip switches on theT1 Interface Card. The S1 dip switches come from the factory preset for 0 to 150 ft. of 22 GA cable. Usingthe distance and cable gauge information for your site, determine if the dip switch settings must bechanged and set the S1 dip switches as follows:
Span Length: S1-1 S1-2 S1-3 S1-4 S1-5 S1-6 S1-7 S1-8 S1-9 S1-10
0 to 150 ft. - 22 GA Open Open Open Closed Closed Closed Closed Open Open Open0 to 120 ft. - 24 GA "" "" "" "" "" "" "" "" "" ""0 to 90 ft - 26 GA "" "" "" "" "" "" "" "" "" ""
150 to 450 ft. - 22 GA Closed Open Open Closed Closed Closed Closed Open Open Closed120 to 350 ft. - 24 GA "" "" "" "" "" "" "" "" "" ""90 to 260 ft. - 26 GA "" "" "" "" "" "" "" "" "" ""
450 to 655 ft. - 22 GA Open Open Closed Closed Closed Closed Closed Closed Open Open350 to 520 ft. - 24 GA "" "" "" "" "" "" "" "" "" ""260 to 380 ft. - 26 GA "" "" "" "" "" "" "" "" "" ""
Note: To determine gauge of the T1 cable, examine the cable sheath. The gauge of cable (usually 24 or 26GA) should be stamped on the cable.
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-27
T1 Timing Link
The master timing link for the digital switch should always be set to “Incoming” for systems using QT1 or T1cards. The system will synchronize its internal PCM clock to that of the incoming T1 stream. Failure to setthe Master Timing Link may cause SLIP errors to occur on T1 lines.
Both a primary and a secondary source should be identified for incoming timing. Generally, these should bethe first two outbound T1 span locations. If the primary T1 span goes out of service, the secondary will takeover as the clocking source. If both T1 spans fail, the system will switch over to it's internal PCM clock.
The timing link can changed by using the select key (CTRL-A). Changes will not take effect until ENTER or<CR> is pressed. Use CTRL-X to exit without change.
The choices for clocking source are:
Incoming - An incoming T1 streamInternal - The internal clock on the NBC cardExternal - An external PCM clocking device (NOT USED!)
EXAMPLE:
This is an example of the master timing selection screen found in the maintenance menu of the digitalswitch. This system will derive it's clocking source from the QT1 card in slot 13 for both primary andsecondary timing sources.
M A S T E R T I M I N G L I N K S E L E C T I O N
Current Timing Source: Primary
Change Timing Source To: Incoming
Incoming T1/PRI Link
Primary R,L,S 1 1 13-1 Secondary R,L,S 1 1 13-2
Avaya PDS Digital Switch Module 4: Port Cards
4-28 Technical Workbook September 17, 2001
T1, E1 and Prin Trunk Adapters
J1J2
J3
J4J5J6
Pin 1
Pin 3
Pin 9
Pin 11
Transmit TIP
Receive TIP
Transmit RING
Receive RING
DB-15 (Female)
12345678
Pin 1
Pin 4
Pin 5
Pin 8
Transmit RING
Receive RING
Receive TIP
Transmit TIP
RJ-45 JACK
The adapter shown below is used to connect single span cards (T1, E1, or PRIN) into thedigital switch card cage back plane. Each adapter provides connections for 3 spans.The adapter must correspond directly with the card slots in the front of the card cage.The RJ-45 and DB-15 connectors are in parallel with each other ( ie. J1 is the same spanas J4). We recommend the use of the DB-15 connectors for the Avaya PDS productbecause the connector acts as a grounding device.
T1, E1, and PRIN Trunk Adapters
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-29
QT1 – Quad T1 Card
QT1
M
RED
YELLOW
GREEN
QT1 - Quad T1 Card
General Information
• Supports 4 T1 circuits• Requires one QT1 Adapter on backplane for each QT1 card.• Requires Switch Generic 4.00 or laterr• Supports E&M, Ground Start FXS or FXO, Loop Start FSX or FXO signalling.
LED Indicators
• Green only ON - Waiting for NBC to initialize communications.
• LED’s cycling ON/OFF - QT1.dwn file being downloaded from DSC.
• All LED’s ON - Self-test in progress.
• All LED's OFF - Normal operation.
• YELLOW ON - Remote alarm detected.
• RED ON - Carrier loss, OOF detected.
General Troubleshooting
• Check system log file for error messages related to the QT1 slots.
• Check the Card Alarm screen in the Maintenance Menu and refer
to technical reference guide.
• Try resetting the specific T1 through the Card Maintenance screen.
• Check/reseat T1 cable on the backplane of the card cage.
• Have the far end of the T1 span reset and check cable connections.
• Check the CSU, if there is one, for alarms. Have the CSU reset.
• Try reconnecting the T1 cable to a different slot. If the trouble follows the cable, work with the far end to resolve. If the trouble remains with the slot, replace QT1 and/or QT1 backplane adapter.
• Supports 24 Bearer channels for ISDN in a NFAS group.
• Supports Superframe (SF) and Extended Superframe (ESF). • Signalling type programmable for each channel.
NOTE: When inserting the QT1 card into the Card Cage, use the 2 black plastictabs to secure the card in its slot. Once the tabs are in the locked position, PUSHFIRMLY ON THE CENTER OF THE QT1 FRONT PANEL TO SEAT THE MIDDLE CONNECTOR.This will ensure the middle spans of the QT1 card, notably the third span, will seatcorrectly.
Avaya PDS Digital Switch Module 4: Port Cards
4-30 Technical Workbook September 17, 2001
QTI Trunk Adapters
12345678
Pin 1
Pin 4
Pin 5
Pin 8
Transmit RING
Receive RING
Receive TIP
Transmit TIP
RJ-45 JACK
The adapter shown below is used to connect T1 and E1 spans into the digital switch card cage backplane, using 4-wire twisted pair cables. Each adapter provides connections for 1 Quad T1 card, i.e. 4 T1spans (96 channels). Each adapter has 4 DB-15 metal connectors with an RJ-45 in parallel with each DB-15(i.e. J2 is the same T1 span as J1, span as J1, J4 is in parallel with the span in J3, etc.). We recommend theuse of the DB-15 connectors for the AVAYA PDS product because the connector acts as a groundingdevice to the cabinet frame.
QT1 Trunk Adapters (Or QE1 Trunk Adapter for 120-ohm Interfaces)
J8
J7
J6
J5
J4
J3
J2
J1
Pin 1
Pin 3
Pin 9
Pin 11
Transmit TIP
Receive TIP
Transmit RING
Receive RING
DB-15 (Female)
T1 Span #4
T1 Span #1
T1 Span #2
T1 Span #3
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-31
PRIN
M
PRINPrimary Rate Interface/NFAS
General Information
• Supports 1 ISDN Primary Rate Span, 23 voice (bearer) channels and 1 D (Data) channel. (channel 24).
• Uses the Summa Four T1 adapter on backplane.
• The D-channel provides messaging for the 23 bearer channels. D-channel messages also provide supervision.• NFAS compatible. The D-channel can provide messaging for up to 19 ISDN spans.• Different version of firmware is used to support Japanese NTT ISDN applications.
LED Alarm Indicators
• GREEN only ON – Waiting for NBC to initialize card.
• YELLOW ON –• RED ON – Carrier Loss, D-channel failure, 00F.
• All LED's ON – Self-test in progress.
General Troubleshooting
• Check system log file and card alarms.
• Check the CSU, if there is one, for alarms. Reset CSU.• Verify the cable on the backplane is properly connected.
• Verify the PRIN configuration, i.e. switch type, span type should be ESF.• Try reconnecting the cable to a different PRIN slot, if available. If the problem follows the cable to the new port, work with the far end to resolve.
• Reset the span through the Card Maintenance Screen.
RED
YELLOW
GREEN
PRIN • All LED's OFF – Normal Operation.
Remote alarm detected.
Avaya PDS Digital Switch Module 4: Port Cards
4-32 Technical Workbook September 17, 2001
QTI- PRI Card
M
QT1 – PRI Card
General Information
• Supports 4 North American ISDN Primary Rate Interface spans. Provides 1 D-channel and 23-Bearer channels on four independent spans.• NFAS compatible.• Currently under development. Exp ected release in late 2001.• Also supports Japanese NTT ISDN spans.• Uses standard QT1 backplane adapter for teminating PRI spans using twisted pair cables.
RED
YELLOW
GREEN
Q TI-PRI
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-33
ECPA
M
ECPA Enhanced Call Progress Analyzer
General Information• Reports call progress events to the Central Processor.• Used for Outbound and Dial-Back Headset call detection• Card Designed by DSI.• 96 resource ports per card.• ECPA software is downloaded to card during switch's boot sequence.• Requires DSC Generic Version 3.61 or later.
LED Alarm Indicators
• RED - Card has a hardware related problem.• YELLOW - Card is operational, but may be experiencing bus interface or software problems, or may be waiting for ECPA.DWN file download.• G REEN - Card is Out of Service or is not programmed in the Database.• All LED's on - Card is in self-test.
Card Alarm Troubleshooting
• Check system log file for error messages related to the slots correlating to ECPA cards and refer to the System Administrator guide.• Check the Card Alarm screen in the Maintenance Menu and refer to the System Administrator guide.• Verify that the card is in the correct slot according to the switch database.• Try activating the ECPA via the Card Maintenanc e screen.• Shut down digital switch file system through menus and reboot via the AAC card "A" button.• Reseat the ECPA card in its slot. Be sure to use proper ESD procedures.• Swap the ECPA in question with anothe r ECPA in the card cage. No configuration changes are needed to swap card locations.• If the above steps fail to remove the alarms, replace the ECPA card.
RED
YELLOW
GREEN
ECPA
• Different download versions are used for different country environments.
Avaya PDS Digital Switch Module 4: Port Cards
4-34 Technical Workbook September 17, 2001
ECC
M
ECC Enhanced Conference Card
General Information
• 64 Resource Ports• Allows voice paths to be bridged together for call transfers and conferencing.• Used to provide silent monitoring of agents by system operators.• Also used to monitor voice circuits when troubleshooting audio proble ms.• Allows maximum of 21 3-way conversations at once.
LED Alarm Indicators
• RED - Major card• YELLOW - Minor card failure
• G REEN - Card is Out of Service - may be in wrong slot.
Card Alarm Troubleshooting
• Check system log file for error messages related to the slots correlating to ECC cards and refer to the Technical Reference Guide.• Chec k the Card Alarm screen in the Maintenance Menu and refer to the Technical Reference Guide.• Verify that the card is in the correct slot according to the switch database.• Try activating the ECC via the Card Maintenance screen.• Shut down digital switch file system through menus and reboot via the AAC card "A" button.• Reseat the ECC card in its slot. Be sure to use proper ESD procedures.• If the above steps fail to remove the alarms, replace the ECC card.
RED
YELLOW
GREEN
ECC
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-35
DDC
M
DDCDigital Dialer Card
General Information
• 64 Resource Ports• Provides additional dialing ports to supplement EDTG (or DTG) card for large outbound systems. Does NOT replace the EDTG card.
• Different download versions support domestic or international.
LED Alarm Indicators
• RED - Major card failure.• YELLOW - Minor card failure
• G REEN - Card is Out of Service - may be in wrong slot.
Card Alarm Troubleshooting
• Check system log file for error messages related to the slots correlating to DTMF Senders or Outpulsing ports.• Check the Card Alarm screen in the Maintenance Menu. Verify the versionof firmware is correct for the country of your site.• Verify that the card is in the correct slot according to the switch database.• Try activating the DDC via the Card Maintenance screen.• Shut down digital switch file system through menus and reboot via the AAC card "A" button.• Reseat the DDC card in its slot. Be sure to use proper ESD procedures.• If the above steps fail to remove the alarms, replace the DDC card.
RED
YELLOW
GREEN
DDC
• To configure the DDC card, simply add the card into the database via theCard Maintenance screen, then activate the card. No Resource Group is required.
• Requires Generic v3.71 or later.
Avaya PDS Digital Switch Module 4: Port Cards
4-36 Technical Workbook September 17, 2001
EDRC
M
EDRC Enhanced DTMF Receiver Card
General Information
• 128 Resource Ports• Supports DTMF digit collection.• Used to collect ANI or DNIS, if these digits are provided, on inbound lines.• Required for dial-in agents via T1 circuits to collect keycode information for agent login. Audio and data connections are matched by keycode input.• Replaces old DRC (DTMF Receiver Card) card which had only 8 ports per card.
LED Alarm Indicators
• RED - Major card failure.• YELLOW - Minor card failure
• G REEN - Card is Out of Service - may be in wrong slot.
Card Alarm Troubleshooting
• Check system log file for error messages related to the slots correlating to DTMF Receivers.• Check the Card Alarm screen in the Maintenance Menu and refer to the Technical Reference Guide.• Verify that the card is in the correct slot according to the switch database.• Try activating the EDRC via the Card Maintenance screen.• Shut down digital switch file system through menus and reboot via the AAC card "A" button.• Reseat the EDRC card in its slot. Be sure to use proper ESD procedures.• If the above steps fail to remove the alarms, replace the EDRC card.
RED
YELLOW
GREEN
EDRC
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-37
BRC
M
BRC Bus Repeater Card
General Information
LED Alarm Indicators
• RED - Major card• YELLOW - Minor card failure
• G REEN - Card is Out of Service - may be in wrong slot.
Card Alarm Troubleshooting
• Check system log file for error messages regarding BRC cards, or messages related to all slots on the second sub-rack.• Check the Card Alarm screen in the Maintenance Menu and refer to the Technical Reference Guide.• Verify that the BRC is in the correct slot according to the switch database.
• Verify the BRC cable c onnects the 2 BRC slots and is secure.• Shut down digital switch file system through menus and reboot via the AAC card "A" button.• Reseat the BRC’s in their slots. Be sure to use proper ESD procedures.• If the above steps fail to remove the a larms, replace both BRC’s and BRC cable.
RED
YELLOW
GREEN
BRC
§ Used only in switches with more than one card cage (or “sub-rack” ) .§ Used to extend the Communication Bus from the Master Sub-rack
(which always contains the NBC) to a second “slave” sub-rack.§ BRC’s are always used in pairs. A BRC cable is included in the part
number.§ To extend the Bus, add a BRC in any slot (except slots 1-3) in the master
sub-rack. Add another BRC to slot 1 of the slave sub-rack.§ A ribbon cable is required to connect the 2 BRCs. There must not be
any adapter covering the backplane connections behind the slotscontaining BRC’s.
§ The BRC cable plugs directly into the backplane connector. Noseparate backplane adapter is required for BRC’s.
§ Configure the BRC’s using the BRC Configuration Summary screen.§ Verify the dip switch settings on the cards for both master and slave
BRC’s:“Master” BRC : S1-1 through S1-10 in open or “ M” position.“ Slave” BRC: S1-1 through S1-9 in closed or “ S” position, S1-10 is open.
Avaya PDS Digital Switch Module 4: Port Cards
4-38 Technical Workbook September 17, 2001
Exercises
1. True or False The QT1 card can be configured with different signalling types through the switchmenu system.
2. True or False To power off the card cage, you must switch off the card cage’s power supply first,then power off the card cage.
3. If the NBC card has a yellow light on, do the following:a. Check for lights on the SWI card.b. Power off the system, then reseat the NBC card.c. Power off the system, then reseat the cable.d. All of the above.
4. Which cards only connect analog lines?a. UTC, OLICb. QT1c. LS, GSd. All of the above.
5. Which card generates Dual Tone Multi Frequency?a. Dual Tone Cardb. Enhanced Digital Tone Generatorc. Dual Tone Generatord. EMFCR2 Card
6. True or False The LPVC card provides the dial tone that agents hear.
7. True or False The LPVC card can play 256 messages simultaneously.
8. The following cards can have both agent headset and phone line connections:a. QT1, UTCb. UTC, OLICc. QT1, UTC, OLICd. QT1, PRIN, UTC
9. True or False The T1 and QT1 adapters have 2 types of connectors, RJ-45 and DB-15. Avaya,Inc. recommends the DB-15 because it provides grounding, which the RJ-45 does not.
10. True or False The ECPA card is in every Avaya PDS.
Module 4: Port Cards Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 4-39
11. The ECC card provides:a. voice path bridging for call transfers.b. a recording mechanism for monitoring calls.c. call detection.d. digit collection.
12. The PRIN card supports:a. A single ISDN circuit with 23 bearer and 1 D-channel.b. Out-of-band digit dialingc. ISDN circuits with NFAS configuration.d. All of the above.
Avaya
Avaya PDS Digital Switch
Module 5 International Port Cards
Avaya PDS Digital Switch Module 5: International Port Cards
September 17, 2001 Technical Workbook 5-1
Loading the International Option SRK
For international sites, the International Option SRK disks must be loaded in addition to the usualswitch generic software. These disks provide the country specific download files for International sites.The steps for loading the DSC International Option disks (currently 4 disks), Part No. 12115-xx, are asfollows:
1) If not already at the Installation Utilities Menu below, insert Disk 1 of the basic switchgeneric software disks into the DSC floppy drive. Reboot the switch through the menusystem. This will cause the switch to boot off of Disk 1 and bring up the following menu:
I N S T A L L A T I O N U T I L I T I E S
1) Install/Configure Basic System Software2) Incremental Install of Basic System Software3) Disk Utilities4) Install Another Software Option5) Install/Configure Ethernet Option6) Database Conversion7) Set System Clock8) Set Non-Volatile Memory9) Terminate Installation
Enter Selection:
2) Select 4, Install Another Software Option.
Insert Another Install DiskPress Return to Continue
Module 5: International Port Cards Avaya PDS Digital Switch
5-2 Technical Workbook September 17, 2001
3) Insert Disk 1 of the DSC International Option SRK. Press Enter. The following menushould be displayed:
I N S T A L L A T I O N U T I L I T I E S
1) Install/Configure International Option2) Configure International Option3) Disk Utilities4) Install Another Software Option5) Install/Configure Ethernet Option6) Database Conversion7) Set System Clock8) Set Non-Volatile Memory9) Terminate Installation
Enter Selection:
4) Type 1, then press Enter.
This step will create subdirectories on c:/BOOT for each of the supported countries and the“global” option. Each subdirectory will contain the country specific files to support theECPA, EDTG, DDC, ECC, EDRC and EMFCR2 cards. The following messages will bedisplayed:
Copying A:/boot/COUNTRY.EXE to C:/boot/COUNTRY.EXE …Copying A:/boot/US.OPT/ECPA.DWN to C:/boot/US.OPT/ECPA.DWN …Copying A:/boot/US.OPT/EDTG.DWN to C:/boot/US.OPT/EDTG.DWN …Copying A:/boot/US.OPT/DDC.DWN to C:/boot/US.OPT/DDC.DWN …Copying A:/boot/US.OPT/ECC.DWN to C:/boot/US.OPT/ECC.DWN …Copying A:/boot/US.OPT/EDRC.DWN to C:/boot/US.OPT/EDRC.DWN …Copying A:/boot/US.OPT/EMFCR2.DWN to C:/boot/US.OPT/EMFCR2.DWN …
Etc.
Insert Disk 2 of Installation SetPress Return to Continue
5) Follow the prompts to load Disks 2 through 4.
Avaya PDS Digital Switch Module 5: International Port Cards
September 17, 2001 Technical Workbook 5-3
Searching for country directories …
Installed Countries (c:/boot/*.opt):
0 = [Default] 4 = FRANCE 8 = KOREA 12 = UK1 = BRAZIL 5 = GLOBAL 9 = MALAYSIA 13= US2 = CHILE 6 = HONGKONG 10 = MEXICO3 = COLOMBIA 7 = JAPAN 11 = SAFRICA
The [Default] country uses the card download files loadedwith the switch generic software or loaded from an oldercountry-specific option disk.
Current Country = [0] [Default]
Select New Country = [0]?
Enter desired country.
6) Note: A setting of “Default” (or 0) is used for US/Canada. Enter thedesired country setting, or press Enter to retain the current setting. A setting of “Global”(5) will access the “Global” subdirectory which consists of download files most likely to beuniversally accepted. This provides an option for countries that are not specificallysupported.
PCM Encodings (DDC, ECC, ECPA, EDRC, EDTG and EMFCR2 cards only):
0 = [Default]1 = A-law2 = Mu-law
Normally, the PCM encoding is set to [Default]. Each card above willuse the proper encoding for the selected country. You may forcethese cards to a specific PCM encoding if necessary.
Current PCM Encoding = [0] [Default]
Select New PCM Encoding = [0]?
Module 5: International Port Cards Avaya PDS Digital Switch
5-4 Technical Workbook September 17, 2001
7) Type the desired setting, or press Enter to retain the current setting. A setting of“Default” (0) will cause the normal PCM Encoding for the selected country to be used. Tooverwrite the default setting, select 1 or 2. Then you will be returned to the InternationalOption Installation Menu:
I N S T A L L A T I O N U T I L I T I E S
1) Install/Configure International Option2) Configure International Option3) Disk Utilities4) Install Another Software Option5) Install/Configure Ethernet Option6) Database Conversion7) Set System Clock8) Set Non-Volatile Memory9) Terminate Installation
Enter Selection:
8) For systems not using ISDN, select 9 to exit the Installation Menu. Follow theprompts to reboot the switch with the new settings.
For systems using ISDN, see the Important Note below. To load the DSC ISDN/PRI Optionat this time, select 4, “Install Another Software Option.” Then proceed to Step 2 of “Loadingthe ISDN/PRI Option SRK on the DSC”.
IMPORTANT NOTE:
For international systems using ISDN, such as E1-PRI/DPNSS, E1-PRI/DASS2, E1-PRI/NET5-EURO, or PRIN/NTT (Japan), in addition to the International Option SRK, the DSC ISDN/PRIOption SRK must also be loaded. See Module 2, Procedures, “Loading the ISDN/PRI Option onthe DSC”, which follows the section for “Installing Generic Software on the DSC.”
Note: It does not matter which is loaded first, the International Option SRK or the ISDN/PRI OptionSRK.
Avaya PDS Digital Switch Module 5: International Port Cards
September 17, 2001 Technical Workbook 5-5
ECT/LCT Trunk Card
M
ECT/ LCT Earth Connect/ Loop Connect Trunk Card
General Information
• Supports 8 analog 2-wire Earth Connect or Loop Connect trunks. Used in the UK only.
• This card is no longer in production. See EUTC – Enhanced Universal Trunk Card in Section 4.
• Japanese sites use the UTC or EUTC cards. See Section 4.
RED
YELLOW
GREEN
ECT/LCT
Module 5: International Port Cards Avaya PDS Digital Switch
5-6 Technical Workbook September 17, 2001
QE1- Quad E1 –CAS Card
QE1
M
RED
YELLOW
GREEN
QE1 - Quad E1-CAS Card
LED Indicators
§ Green only ON - Waiting for NBC to initialize communications.§ All LED’s ON - Self-test in progress.§ LED’s cycling ON/OFF - QE1.dwn file being downloaded from
DSC.§ All LED's OFF - Normal operation.§ YELLOW ON - Remote alarm detected.§ RED ON - Carrier loss, OOF detected.
General Troubleshooting
§ Check system log file for error messages related to the QE1slots.
§ Check the Card Alarm screen in the Maintenance Menu andrefer to technical reference guide.
§ Try resetting the specific E1 through the Card Maintenancescreen.
§ Check/reseat E1 cable on the backplane of the card cage.§ Have the far end of the E1 span reset and check cable
connections.§ Check the CSU, if there is one, for alarms. Have the CSU reset.
Try reconnecting the E1 cable to a different slot. If the troublefollows the cable, work with the far end to resolve. If thetrouble remains with the slot, replace QE1 and/or QE1backplane adapter.
General Information
§ Supports 4 E1-CAS circuits with DTMF or MFCR2 dialing.§ Available in 2 different versions, one for 75-ohm coax interface
and one for 120-ohm twisted pair interface.§ Requires one QE1 Adapter on backplane for each QE1 card,
either 75 or 120 ohm interface.§ Requires Switch Generic 4.4.2 or later§ Uses “4-span Quad E1 ” in switch menus.§ Uses same backplane adapter as QT1 for 120-ohm interfaces.
Avaya PDS Digital Switch Module 5: International Port Cards
September 17, 2001 Technical Workbook 5-7
Quad – E1 Trunk Adapter – (120 ohm)
12345678
Pin 1
Pin 4
Pin 5
Pin 8
Transmit RING
Receive RING
Receive TIP
Transmit TIP
RJ-45 JACK
The adapter shown below is used to connect T1as well as E1 spans into the digital switch card cage backplane, using 4-wire twisted pair cables. Each adapter provides connections for 1 Quad E1 card, i.e. 4 T1 orE1 spans. Each adapter has 4 DB-15 metal connectors with an RJ-45 in parallel with each DB-15 (i.e. J2 isthe same E1 span as J1, span as J1, J4 is in parallel with the span in J3, etc.). We recommend the use ofthe DB-15 connectors for the AVAYA PDS product because the connector acts as a grounding device.
Quad-E1 Trunk Adapters (for 120-ohm Twisted Pair Interfaces)
J8
J7
J6
J5
J4
J3
J2
J1
Pin 1
Pin 3
Pin 9
Pin 11
Transmit TIP
Receive TIP
Transmit RING
Receive RING
DB-15 (Female)
E1 Span #4
E1 Span #1
E1 Span #2
E1 Span #3
Module 5: International Port Cards Avaya PDS Digital Switch
5-8 Technical Workbook September 17, 2001
QEI Trunk Adapter – 75 ohm (coax)
Tx4
Rx4
Tx1
Rx1
Tx2
Rx2
Tx3
Rx3
J1
J2
J3
J4
J5
J6
J8
J7
J9
J10
J11
J12
JP1
JP2
JP3
JP4
JP5
JP8
JP7
JP6
C1
C2
C4
C3
C6
C5
C8
C7
P1
GroundedMounting Hole
GroundedMounting Hole
QEI Trunk Adapter – 75-ohm Coaxial Cable Interfaces
• Use 1 QE1 Trunk adapter foreach slot with a QE1-CAScard.
• Requires the QT1 AdapterMounting kit hardware tofasten to back plane.
• Terminates 4 E1 spans using75-ohm coax interfaces.
• For each span, a pair of BNCconnectors are provided.J1 and J2 = span 1J3 and J4 = span 2J5 and J6 = span 3J7 and J8 = span 4
• The upper BNC for each pair connects the Receive (Rx) coax and the lower BNC connects the Transmit (Tx) coaxial cable.
Avaya PDS Digital Switch Module 5: International Port Cards
September 17, 2001 Technical Workbook 5-9
E1 - CAS CArd - Single Span
E1-CAS
M
RED
YELLOW
GREEN
E1-CAS Card – Single Span
LED Indicators
§ Green only ON - Waiting for NBC to initializecommunications.
§ YELLOW ON – Signals a Remote E1 alarm.§ RED ON – Signals a problem with an inward E1 stream, i.e.
carrier loss, OOF.§ All LED's OFF - Normal operation.
General Troubleshooting
§ Check system log file for error messages related to E1 slot.§ Try resetting the specific E1 through the switch menu
system.§ Reseat the E1 card.§ Swap E1 cards.§ Move cable to a known working E1. If problem follows
cable, then work with far end to resolve. If trouble remainswith the slot, replace E1 and/or E1 backplane adapter.
General Information
§ Summa Four card supporting a single E1-CAS span.§ Available in 2 different versions, one for 75-ohm coax
interface and one for 120-ohm twisted pair interface.§ Supports E1-CAS circuits using DTMF or MFCR2 dialing.
MFCR2 will require additional EMFCR2 card.§ This older card has been superceded by new QE1-CAS
card for new systems and additional spans.§ Backplane adapter covers 3 slots. Use standard T1 adapter
for twisted pair; use E1 coax adapter for 75-ohm cables.§ Use JP20 jumper to configure for A-law or Mu-law PCM
Encoding.
Module 5: International Port Cards Avaya PDS Digital Switch
5-10 Technical Workbook September 17, 2001
E1-BNC Trunk Adapter – 75 ohm Coax
IN3
Serial Port
OUT3
IN2 OUT2
IN1 OUT1
JP8
JP6
JP9
JP7 JP4 JP5
NOTE 1
Coaxial Connectors
Outgoing (Transmit)
Incoming (Receive)
Receive Line Tip (RDLT)
Transmit Line Tip (XDLT)
Transmit Line Ring (XDLR)
Receive Line Ring (RDLR)
E1-BNC Trunk Adapter – 75-ohm Coax Cable Interfaces
General Information• Used to terminate coax (75-ohm) cables
for single-span E1 or PRI circuits.• Covers 3 slots on backplane.• Provides transmit (out) and receive (in)
BNC connectors and grounding jumpersfor each span.
NOTE 1Jumper setting for JP4 through JP9 are as follows:
PIN 1 and 2 Ties Ring to DC groundPIN 2 and 3 Ties Ring to AC groundJumper removed Allows Ring to float
The default jumper settings are PIN 1 and 2.
Avaya PDS Digital Switch Module 5: International Port Cards
September 17, 2001 Technical Workbook 5-11
E1 – PRN/DPNSS, E1-PRI/DASS2
E1-PRI
M
RED
YELLOW
GREEN
E1-PRN/DPNSS, E1-PRI/DASS2 – 75-ohm Interface
LED Indicators
• GREEN - Card is out of service via the menu system, or not configured in the database.
• YELLOW – Remote alarm.• All OFF - Normal active status.
• RED – Loss of carrier and/or D-channel failure .
Troubleshooting
• Reset the E1 span through the menu.
• Swap the E1 with another known functional E1-PRI card.
• Swap the E1 cables with another span. If problem follows cables, then issue is outside Avaya PDS. Work with the far end to resolve.
General Information§ Summa Four card supporting a single E1-PRI span. Channels 1 and 17
are used for signalling and call set-up. Channels 2-16 and 18-32 areavailable for voice paths.
§ Requires E1-BNC backplane adapter from Summa Four for terminatting75-ohm coax cables.
Requires DSC ISDN Option SRK in addition to switch generic and§ International Option SRK.§ Use switches 7 and 8 of the 8-position DIP switch on the E1-PRI card to select DASS2 or DPNSS:
NTDASS2: SW7 = open SW8 = c losedDPNSS: SW8 = closed SW8 = closed
§ For DASS2, select “Primary Rate/DASS2-NT” in Card Maintenancescreen when adding card to database.
§ Verify A-law PCM Encoding is utilized on the E1-PRI card by checking jumper JP20 is set to A position.
Module 5: International Port Cards Avaya PDS Digital Switch
5-12 Technical Workbook September 17, 2001
PRI/NTT
PRINTT
M
RED
YELLOW
GREEN
PRI/NTT – Primary Rate Interface/Nippon Telephone and Telegraph(Japan)
LED Indicators
• GREEN only ON – Waiting for NBC to initialize card.
• YELLOW – Remote alarm detected.
• All LED’s OFF - Normal operation card is active.• RED – Loss of carrier and/or D-channel failure.
General Troubleshooting
• V e rify the PRI Card Configuration shows NTT as Switch Type, Span Type = ESF.
• Reset span through Card Maintenance screen.
• Swap cards.
General Information• Summa Four card which supports a single span of PRI/NTT. Provides 1-D channel and 23-Bearer channels.
• NFAS compatible. Allows D-channel to provide messaging for spans onQT1 or other PRI cards.
• Requires DSC ISDN Option SRK in addition to switch generic and International Option SRK.
• Uses T1-Backplane Adapter to terminate span via twisted pair cable, DB-15 male connector. (See Section 4 for T1 Adapter details).
• Swap cables. If problem follows cable, work with far-end to resolve.
• All LED’s ON – Self-test in progress.
• Check system log file and card alarms.
Avaya PDS Digital Switch Module 5: International Port Cards
September 17, 2001 Technical Workbook 5-13
EMFCR2 Card
M
EMFCR2 Card (Enhanced MFCR2)
General Information
§ Used for dialing MFCR2 digits on an E1 trunk for internationalsites.
§ Provides 64 outpulsing channels.§ MFCR2 tones are comprised of 2 frequencies transmitted
simultaneously. Tones are transmitted until acknowledged bythe far-end. The far-end sends a response tone which isdetected by the EMFCR2 port, causing the tones to stop.Then tones for the next digit are sent, etc.
§ MFCR2 dialing requires modification of the outpulse rules inthe switch menu system. See Tech Bulletin 335 for details. Usethe Country Configuration screen to select the country andA-law (or Mu-law) PCM Encoding. Each country uses its ownEMFCR2 download file for country-specific MFCR2 dialing.
LED Alarm Indicators
§ GREEN only ON – Waiting for NBC to initializecommunications.
§ All LED's on – Self-test in progress.§ All LED's OFF – Normal operation.§ LED's cycling ON/OFF – EMFCR2.dwn file being
downloaded from DSC.§ RED – Card Failure.§ YELLOW – Card Failure.
General Troubleshooting
§ Check system log file for error messages related to theEMFCR2 slots.
§ Check the Card Alarm screen in the Maintenance Menu.§ Try resetting the EMFCR2 card through the Card
Maintenance screen.§ Verify MFCR2 is using the proper PCM encoding, either A-
law or Mu-law in the Country Configuration screen.§ Reseat the EMFCR2 card. Does the card download
successfully? If not, replace the card.
RED
YELLOW
GREEN
EM
FCR
2
Avaya
Avaya PDS Digital Switch
Module 6 Switch Menu System
Avaya PDS Digital Switch Module 6: Switch Menu System
September 17, 2001 Technical Workbook 6-1
Digital Switch Console Keystrokes
CNTRL-ASelect
CNTRL- NNext Field
CNTRL- PPrevious Field
CNTRL- OInsert Field
CNTRL- CClear Field
CNTRL- FNext Screen
CNTRL- BPrevious Screen
CNTRL- LRedraw Screen
CNTRL- XExit Screen
CNTRL- TBackwards Tab
CNTRL-Previous Menu
CNTRL- WPrint Screen
Reverse Select CNTRL- R
Main Menu CNTRL- G
Digital Switch Console Keystrokes
^
Module 6: Switch Menu System Avaya PDS Digital Switch
6-2 Technical Workbook September 17, 2001
Digital Switch Menu System Guide• ASCII Keystrokes• Administration Main Menu• Database Administration Menu
• Card Summary• Line Card Configuration• Trunk Card Configuration• Operator Line Configuration• Programmable Trunk Configuration
• Resource Group Summary• Resource Group Configuration
• Inpuls e Rules Table• Outpulse rules table• BRC Configuration Summary• Answer Supervision Templates• Routing Table Summary
• Routing Table Configuration• ISDN Supervision Templates• ISDN Message Template Summary• ISDN NFAS Group Summary• LPVC Configuration Summary
• System Configuration Menu• Peripheral Configuration• File System Configuration• Host Configuration• Password Configuration• Clock/Calendar Configuration• System Feature Configuration• Screen Access Configuration• Software/Firmware Configuration• Network Configuration• System Host Configuration• Country Configuration
• Maintenance Menu• Card Maintenance• Disk Utilities
• Show Directory• Copy Files• Delete Files• Rename Files• Database Store• Database Retrieve• Display File• Show Free Space on Disk• Format Disk
• Print/Display System Log File• Print/Display System Trace File• Switch ACTIVE system to STANDBY• Master Timing Link Selection• Card Alarm Display• System Alarm Display• Shutdown System
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-3
• Diagnostics Menu• Set up Path• Display Card Data• Display Port Data• Display Conference Summary• Display Conference Data• Test Service Circuits• Test Port Card• Display Call Generation Ports• Monitor Call Progress Tones• Display Routing Statistics• System Trace Configuration• Send Packet Utility• System Monitor Configuration
Module 6: Switch Menu System Avaya PDS Digital Switch
6-4 Technical Workbook September 17, 2001
A D M I N I S T R A T O R M A I N M E N U
Generic Version.Revision 4.5.1
A) Data Base Administration Menu
B) System Configuration Menu
C) Maintenance Menu
D) Diagnostics Menu
Enter Selection: _
• Used to gain access to the sub-menu
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-5
D A T A B A S E A D M I N I S T R A T I O N M E N U
A) Card Summary H) Answer Supervision Templates B) Resource Group Summary I) Routing Table Summary C) Inpulse Rules J) ISDN Supervision Templates D) Outpulse Rules K) ISDN Message Templates E) Print Data Base Summary L) ISDN NFAS Group Summary F) Print Data Base Detail M) LPVC Configuration Summary G) BRC Configuration Summary
Enter Selection: _
Module 6: Switch Menu System Avaya PDS Digital Switch
6-6 Technical Workbook September 17, 2001
• Shows Locations and status of cards in the system
• To display card data, position c ursor on disp card field, type any character, and press RETURN.
• Refer to page 2-3, Vol. 3, Summa Four Documentation for more
• Card Status - Indicates the current operating status of the card
A Active O Out of service M Maintenance D Diagnostic - Mode used when diagnostic tests are to be run on a C Camp On - Status change to diagnostic was attempted while were still in progress on this card's ports
• Unused Ports - Indicates the number of ports on the card that have been of service via the card maintenance screen.
C A R D S U M M A R Y
LOCATION UNUSED DISPR L S CARD TYPE STATUS PORTS CARD---------- ---------------------- -------- ------ ----1 1 1 Network Bus A 0 _1 1 2 Tone Generator A 1 _1 1 3 Large Port Voice Card A 0 _1 1 4-1 96-Port Quad T1 O 0 _1 1 4-2 96-Port Quad T1 O 0 _1 1 4-3 96-Port Quad T1 O 0 _1 1 4-4 96-Port Quad T1 O 0 _1 1 8 ECT/LCT/UTC A 1 _1 1 9 Eight-Port Operator A 0 _1 1 10 Operator Line O 0 _1 1 16 T1 Trunk O 0 _1 1 17 T1 Trunk O 0 _1 1 19 Conference Card A 0 _1 1 20 Call Progress Analyzer A 0 __ _ ____ ______________________ _ ___ _
#00 Mon Jan 15, 1996 15:08 End Of Card Table
Note: The DTG or EDTG card always show Port 1 out of service. This port is reserved for internal use.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-7
L I N E C A R D C O N F I G U R A T I O N
CARD LOCATION: RACK LEVEL SLOT CARD TYPE: Eight-Port Operator Card CARD STATUS: Active
GROUP INPULSE PORT NAME GROUP NAME RULE COS ---- -------- ----- -------- ------- ------ 1 ________ _____ ________ _______ ______ 2 ________ _____ ________ _______ ______ 3 ________ _____ ________ _______ ______ 4 ________ _____ ________ _______ ______ 5 ________ _____ ________ _______ ______ 6 ________ _____ ________ _______ ______ 7 ________ _____ ________ _______ ______ 8 ________ _____ ________ _______ ______
• Used to assign port name, default inpulse rule, and Class of Service on an EPOC
• "NAME" - an identifying name for the• "GROUP" - The resource group number that the port• "GROUP NAME" - The name of the resource group the port• "INPULSE RULE" - The default inpulse rule assigned to the port which will execute detection of an incoming seizure.• "COS" (Class of Service) should be configured for "A2" for EPOC headset
NOTE: Internal Class of service values such as U2 and T2 will appear in this during system operation. These values are internal processing and are not assignable by the U2 = port is currently in use on an outgoing T2 = port is currently in use on an incoming circuit - Correct value an EPOC port with an OSI-3 hooked
Module 6: Switch Menu System Avaya PDS Digital Switch
6-8 Technical Workbook September 17, 2001
T R U N K C A R D C O N F I G U R A T I O N
CARD LOCATION: RACK 1 LEVEL 1 SLOT 13CARD TYPE: T 1 TrunkCARD STATUS: Active
TRUNK GROUP HDWR. INPULSEPORT NAME GROUP NAME TYPE RULE COS---- ---------- ----- ---------- ----- ------- ----- 1 __________ _____ __________ _____ _______ _____ 2 __________ _____ __________ _____ _______ _____ 3 __________ _____ __________ _____ _______ _____ 4 __________ _____ __________ _____ _______ _____ 5 __________ _____ __________ _____ _______ _____ 6 __________ _____ __________ _____ _______ _____ 7 __________ _____ __________ _____ _______ _____ 8 __________ _____ __________ _____ _______ _____
• For T1 or ECT/LCT/UTC cards, used to assign port name, hardware type, default inpulse rule, and Service on a trunk card.
Field Definitions:
• "TRUNK NAME" - an Identifying name for the trunk• "GROUP" - The resource group number that the trunk port• "GROUP NAME" - The name of the resource group the trunk port• "HDWR TYPE" - Type of circuit (Ground/Loop start)• "INPULSE RULE" - The default inpulse rule assigned to the port which will execute detection of an incoming seizure.• "COS" (Class of Service) should be configured for "2" (Two Way) for trunk• “FLASH SEND” - Used for ECT/LCT/UTC cards only, length of hookflash (in 10 msecs), default is 500 msec.
NOTE - Internal Class of service values such as U2 and T2 may appear in this field during system operation. These values are internal processing representations and are not assignable by the user.
U2 = port is currently in use on an outgoing T2 = port is currently in use on an incoming
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-9
O P E R A T O R L I N E C O N F I G U R A T I O N
CARD LOCATION: RACK 1 LEVEL 1 SLOT 4 CARD TYPE: Operator Line CARD STATUS: Active
GROUP IP HEADSET ENCODING EAR MOUTHPORT NAME GROUP NAME RULE COS TYPE TYPE GAIN GAIN---- -------- ----- -------- ----- ----- ------ ------ ---- ---- 1 Agent 1 15 OLIC AGT 0 AT2 ELECTRET MULAW 6.4 6.4 2 Agent 2 15 OLIC AGT 0 AT2 ELECTRET MULAW 6.4 6.4 3 Agent 3 15 OLIC AGT 0 AT2 ELECTRET MULAW 6.4 6.4 4 Agent 4 15 OLIC AGT 0 AT2 ELECTRET MULAW 6.4 6.4 5 Agent 5 15 OLIC AGT 0 AT2 ELECTRET MULAW 6.4 6.4 6 Agent 6 15 OLIC AGT 0 AT2 ELECTRET MULAW 6.4 6.4 7 Agent 7 15 OLIC AGT 0 AT2 ELECTRET MULAW 6.4 6.4 8 Agent 8 15 OLIC AGT 0 AT2 ELECTRET MULAW 6.4 6.4
• Used to assign headset name, inpulse rule, Class of Service, headset type, encoding Gain and Mouth Gain on an OLIC (Operator Line Interface
FIELD DEFINITIONS• "NAME" - an identifying name for the port.• "GROUP" - The resource group number of the headset port is displayed.• "GROUP NAME" - The name of the resource group the headset port resides in is displayed.• "IP RULE" - The default inpulse rule assigned to the port which will execute upon detection of an incoming seizure. For OLIC ports, the value should be set to zero.• "COS" (Class of Service) should be configured for "A2" for OLIC ports. Note: the switch internally adds the "T" when the port is in use.• "Headset Type" – Select “ Electret” or “Carbon.”• "Encoding Type" - Should be set to "Mulaw".• "EAR GAIN" -Typically set at 6.4, maximum is 25.5 Adjust higher when an operator complains that calls are consistently too low in volume.• "MOUTH GAIN" - Typically set at 6.4, maximum is 25.5. Adjust higher or lower for an operator who consistly speaks too soft or too loud.
Module 6: Switch Menu System Avaya PDS Digital Switch
6-10 Technical Workbook September 17, 2001
PROGRAMMABLE TRUNK CONFIGURATION
SPAN LOCATION: R,L,S 1 1 4-3 STATUS: Out of ServiceCARD TYPE: 96-Port Quad T1 SPAN TYPE: SF CODE: AMITXGAIN: 0db TXCLCK: SCLK SLIP: 255 LENG: 0-133RXGAIN: 0db RFCLCK: LOOP OOF: 17SF REMOTE ALARM MODE: BIT2 (STANDARD)
TRUNK GROUP SIG. INPULSEPORT NAME GROUP NAME TYPE RULE COS TIMING---- ---------- ----- ---------- ----- ------- ----- ------ 1 TRSFR1 12 TRANSFER E&M 0 2 _ 2 TRSFR2 12 TRANSFER E&M 0 2 _ 3 TRSFR3 12 TRANSFER E&M 0 2 _ 4 Inbound1 10 INB LS 0 2 _ 5 Inbound2 10 INB LS 0 2 _ 6 Inbound3 10 INB LS 0 2 _ 7 Inbound4 10 INB LS 0 2 _ 8 Inbound5 10 INB LS 0 2 _
Used to configure the channels of the individual T1 spans on a Quad T1 or E1 card. Once a QuadT1 (QT1) card has been added to the system via the Card Maintenance screen, the switchautomatically divides the slot into 4 sub-slots. Each individual T1 span can be accessed throughits sub-slot identification. For example, if the QT1 was in slot 4, the individual T1s would be referredto as 1-1-4-1,1-1-4-2, 1-1-4-3 and 1-1-4-4.
FIELD DEFINITIONS• Span Type - Use SF for Superframe (D4), ESF for Extended Superframe.• Code - Use AMI for SF or B8ZS for ESF T1 applications.• Slip - Use the default, 255 slips/day.• Length - Adjust according to distance to nearest switch or CSU, select appropriate range.• O O F - Use the default, 17 OOFs/day.• SF Remote Access Mode - Use the default, BIT2. (Japanese sites may require FBIT12).• Trunk Name - an identifying name for the port.• Group - The resource group of the port is displayed.• Group Name - The resource group name of the port is displayed.• Signal Type - Configurable by channel, use E&M, FXSLS, FXOLS, FXSGS, or FXOGS.• IP Rule - The default Inpulse Rule assigned to the port which will execute upon detection
of an incoming seizure. For Outbound ports, the value should be set to zero.• COS - “Class of Service”, should be configured as “ 2” for channels used as outbound,
inbound or transfer trunks. Use “ A 2” for headset channels.• Timing - Position the cursor for the desired port, type any character, press return to access
“ Trunk Timing Configuration” screen.
NOTE: To change the signalling type or timing parameters on any T1 port on a QT1 card, theeffected T1 span(s) must FIRST BE TAKEN OUT OF SERVICE through the Card Maintenance screen.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-11
TRUNK TIMING CONFIGURATION
SPAN LOCATION: R,L,S 1 1 4-3 STATUS: Out of ServiceCARD TYPE: 96-Port Quad T1
WINK-DET. WINK FLASH-DET. FLASH OFFHK ONHK GUARD AUTODROPPORT NAME MIN MAX SEND MIN MAX SEND MIN MIN -- (100 MS) ------ -------- ----- ----- ----- ----- ----- ----- ----- ----- ----- -------- 1 13 35 24 0 0 50 4 4 2 0 2 13 35 24 0 0 50 4 4 2 0 3 13 35 24 0 0 50 4 4 2 0 4 13 35 24 0 0 50 4 4 2 0 5 13 35 24 0 0 50 4 4 2 0 6 13 35 24 0 0 50 4 4 2 0 7 13 35 24 0 0 50 4 4 2 0 8 13 35 24 0 0 50 4 4 2 0
GUARD AND AUTO-DROP TIMING ARE IN UNITS OF 100 MILLISECONDS. ALL OTHER TIMING PARAMETERS ARE IN UNITS OF 10 MILLISECONDS.
Used to adjust default timing parameters for: wink detection, wink send, flash detection, flashsend,minimum time offhook, minimum time onhook, guard time (200 msec is the default for the QuadT1 set by Summa Four), and auto-drop timing. The default settings should generally NOT bechanged.
FIELD DEFINITIONS• Wink Detect - Standard is 130 to 350 msec.• Wink Send - Standard duration of a wink generated by the Digital Switch is 240 msec.• Hookflash Detect - Not used by current DSI applications.• Hookflash Send - Standard duration of hookflash generated by the Digital Switch is 500 msec.Adjust this
field if necessary for your particular site.• Offhook Minimum - Minimum time port must be offhook for switch to regard the offhook.• Onhook Minimum - Minimum time port must be onhook for switch to regard the onhook.• Guard Time - Time allotted between onhook/offhook state to allow port to go idle, default is 200msec.• Auto-drop Time - Not used. (When a line is taken offhook and receives no response, the line will be
automatically hung up after the interval specified. A value of zero disables “auto-drop” . )
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6-12 Technical Workbook September 17, 2001
R E S O U R C E G R O U P S U M M A R Y HUNT PORT THRESHOLDS HUNT PORT THRESHOLDSNO NAME TYPE CNT RHUNT BUSY DSP NO NAME TYPE CNT RHUNT BUSY DSP-- -------- ------ ---- ----- ---- --- -- -------- ------ ---- ----- ---- ---1 LPVC CYCLIC 128 0 0 _ 17 ______ 0 0 0 _2 CPA CYCLIC 96 0 0 _ 18 ______ 0 0 0 _3 DCC CYCLIC 64 0 0 _ 19 ______ 0 0 0 _4 EDRC CYCLIC 96 0 0 _ 20 ______ 0 0 0 _5 ______ 0 0 0 _ 21 ______ 0 0 0 _6 ______ 0 0 0 _ 22 ______ 0 0 0 _7 ______ 0 0 0 _ 23 ______ 0 0 0 _8 ______ 0 0 0 _ 24 ______ 0 0 0 _9 ______ 0 0 0 _ 25 ______ 0 0 0 _10 Outb CYCLIC 96 0 0 _ 26 ______ 0 0 0 _11 ______ 0 0 0 _ 27 ______ 0 0 0 _12 ______ 0 0 0 _ 28 ______ 0 0 0 _13 ______ 0 0 0 _ 29 ______ 0 0 0 _14 ______ 0 0 0 _ 30 ______ 0 0 0 _15 ______ 0 0 0 _ 31 ______ 0 0 0 _16 Agents CYCLIC 48 0 0 _ 32 ______ 0 0 0 _
• Used to name a resource group, specify the way members of that be used, and provide access to the resource group configuration
• Internal service circuit cards must always be in a resource group. Interface cards should also be in resource groups as some applications use "resource pool"
Field Definitions:
• "NO" - Number of resource• "NAME" - Identifying name for the resource• "HUNT TYPE" - The manner in which ports from the group are• "PORT CNT" - The number of ports in the resource• "THRESHOLDS" - Should always be "0" for both RHUNT & BUSY• "DSP" - Enter any character then <CR> to enter the resource group config for the particular• To display configuration for a resource group, place cursor on DSP type any character and press
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-13
R E S O U R C E G R O U P C O N F I G U R A T I O N RESOURCE GROUP - #1 NAME -
PORT LOCATION PORT LOCATION POS NAME R L S P POS NAME R L S P --- -------- - - -- --- --- -------- - - -- --- 1 1 1 4 1 13 1 1 4 13 2 1 1 4 2 14 1 1 4 14 3 1 1 4 3 15 1 1 4 15 4 1 1 4 4 16 1 1 4 16 5 1 1 4 5 17 1 1 4 17 6 1 1 4 6 18 1 1 4 18 7 1 1 4 7 19 1 1 4 19 8 1 1 4 8 20 1 1 4 20 9 1 1 4 9 21 1 1 4 21 10 1 1 4 10 22 1 1 4 22 11 1 1 4 11 23 1 1 4 23 12 1 1 4 12 24 1 1 4 24
ADD/DELETE/CARD (A/D/C) _ POS ___ R L S P _ _ __ ___
• Used to assign card ports to a resource group
• A por t can not be in more than one resource group
Field Definitions:
• "POS"- Position of port in the resource group.• "PORT NAME" - An identifying name for the port.• "LOCATION" - The physical Rack/Level/Slot/Port location of the port in the card cage.
Module 6: Switch Menu System Avaya PDS Digital Switch
6-14 Technical Workbook September 17, 2001
• Used to define inpulse rules for use in call
• An inpluse rule is executed when an incoming seizure is detected on a port. that is executed depends on the port configuration and/or the HP central processing
• These rules should not be changed from the original
I N P U L S E R U L E S T A B L E
RULE # 1 RULE # 2 RULE # 3 RULE # 4 RULE # 5
REP END ___ REP END ___ _________ ___ REP EACH ___ _________ ___ ANSWER ___ ANSWER ___ _________ ___ WINK NOW ___ _________ ___ _________ ___ DTMF ___ _________ ___ _________ ___ _________ ___ _________ ___ TONE ENAB 3 _________ ___ _________ ___ _________ ___ _________ ___ TONE FDIG 1 _________ ___ _________ ___ _________ ___ _________ ___ DIGITS 4 _________ ___ _________ ___ _________ ___ _________ ___ TIM FDIG 10 _________ ___ _________ ___ _________ ___ _________ ___ TIM FIELD 15 _________ ___ _________ ___ _________ ___ _________ ___ TIM INTER 5 _________ ___ _________ ___ _________ ___ _________ ___ CONT REP ___ _________ ___ _________ ___ _________ ___ _________ ___ IP FIELD 1 _________ ___ _________ ___ _________ ___ _________ ___ TONE NOW 1 _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-15
• Used to define Outpulse rules used in outbound call processing.
• Outpulse rules are switch commands that are executed by direction from the HP central processing unit.
• These rules are defined in the standard databases and should never have to be changed.
O U T P U L S E R U L E S T A B L E
RULE # 1 RULE # 2 RULE # 3 RULE # 4 RULE # 5
SEIZE ___ SEIZE ___ REP END ___ REP END ___ REP END ___TIME SUP 5 TIME SUP 5 SEIZE ___ SEIZE ___ OP DTMF ___WAIT SUP 1 WAIT SUP 3 TIME SUP 5 TIME SUP 10 OP FIELD 1OP DTMF ___ OP DTMF ___ WAIT SUP 1 WAIT SUP 3 _________ ___OP FIELD 1 OP FIELD 1 OP DTMF ___ OP DTMF ___ _________ ___TIME SUP 25 TIME SUP 25 OP FIELD 1 OP FIELD 1 _________ ___FINAL SUP 2 FINAL SUP 4 _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ___
Module 6: Switch Menu System Avaya PDS Digital Switch
6-16 Technical Workbook September 17, 2001
O U T P U L S E R U L E S T A B L E
RULE # 6 RULE # 7 RULE # 8 RULE # 9 RULE # 10
TIME SUP 15 REP END ___ OP DTMF ___ OP DTMF ___ OP DTMF ___ WAIT SUP 5 WAIT TIME 2 OP FIELD 1 OP FIELD 1 OP FIELD 1 _________ ___ TIME SUP 10 TIME SUP 24 TIME SUP 30 TIME SUP 36 _________ ___ FINAL SUP 3 FINAL SUP 4 FINAL SUP 4 FINAL SUP 4 _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ ____________
O U T P U L S E R U L E S T A B L E
RULE # 11 RULE # 12 RULE # 13 RULE # 14 RULE # 15
OP DTMF ___ OP DTMF ___ ISDN TX 1 ISDN TX 1 ISDN TX 1 OP FIELD 1 OP FIELD 1 TIME SUP 24 TIME SUP 30 TIME SUP 36 TIME SUP 42 TIME SUP 60 ISDN DFLT 1 ISDN DFLT 1 ISDN DFLT 1 FINAL SUP 4 FINAL SUP 4 WAIT SUP 4 WAIT SUP 4 WAIT SUP 4 _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ ____________ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-17
O U T P U L S E R U L E S T A B L E
RULE # 16 RULE # 17 RULE # 18 RULE # 19 RULE # 20
ISDN TX 1 ISDN TX 1 ISDN TX 1 _________ ___ REP END ___TIME SUP 42 TIME SUP 60 _________ ___ _________ ___ SEIZE ___TIME SUP 42 TIME SUP 60 _________ ___ _________ ___ TIME SUP 5FINAL SUP 6 FINAL SUP 6 _________ ___ _________ ___ FINAL SUP 1_________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ___
O U T P U L S E R U L E S T A B L E
RULE # 21 RULE # 22 RULE # 23 RULE # 24 RULE # 25
REP END ___ REP END ___ REP END ___ OP DTMF ___ _________ ___ SEIZE ___ SEIZE ___ SEIZE ___ OP FIELD 1 _________ ___
TIME SUP 10 TIME SUP 15 TIME SUP 20 TIME SUP 25 _________ ___ FINAL SUP 1 FINAL SUP 1 FINAL SUP 1 FINAL SUP 6 _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___ _________ ___
Module 6: Switch Menu System Avaya PDS Digital Switch
6-18 Technical Workbook September 17, 2001
O U T P U L S E R U L E S T A B L E
RULE # 26 RULE # 27 RULE # 28 RULE # 29 RULE # 30
ISDN TX 1 ISDN TX 1 ISDN TX 1 ISDN TX 1 ISDN TX 1TIME SUP 24 TIME SUP 30 TIME SUP 36 TIME SUP 42 TIME SUP 60ISDN DFLT 1 ISDN DFLT 1 ISDN DFLT 1 ISDN DFLT 1 ISDN DFLT 1WAIT SUP 4 WAIT SUP 4 WAIT SUP 4 WAIT SUP 4 WAIT SUP 4_________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ____________ ___ _________ ___ _________ ___ _________ ___ _________ ___
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September 17, 2001 Technical Workbook 6-19
B R C C O N F I G U R A T I O N S U M M A R Y
Master Current Status Slave Current StatusRedundant BRC BRCMaster BRC
Connect BRC at: _ _ __ to BRC at: _ _ __
• Used to maintain a software listing of the connections on the Bus Repeatercards in multi-rack systems.
Module 6: Switch Menu System Avaya PDS Digital Switch
6-20 Technical Workbook September 17, 2001
• Used to configure call detection reporting events to the HP CPU.
• Columns #9 to #24 are blank.
TokenDefinitions: REP - Report the event to the host (HP), but do not end template processing.
OK - End template processing when this event is encountered, but do not report it to the host (HP).
OKREP - Handle the event as above, but report it to the host.
• This screen is generally the same on all systems. Do not change any entries on this screen, as it may severely affect call processing.
A N S W E R S U P E R V I S I O N T E M P L A T E S
1 2 3 4 5 6 7 8 --------------------------------------------------------------
Dial Tone OKREP REP OKREP ______ ______ ______ ______ ______Ringback REP REP ______ ______ ______ ______ ______ ______Busy OKREP OKREP OKREP OKREP ______ OKREP ______ ______Reorder REP OKREP ______ OKREP ______ OKREP ______ ______SIT Tones REP OKREP ______ OKREP ______ OKREP ______ ______Ring Cess. REP REP ______ ______ ______ ______ ______ ______Voice Det. REP REP ______ REP OKREP REP ______ ______Voice Cess. REP OKREP ______ OKREP ______ OKREP ______ ______Wink OKREP REP OKREP ______ ______ ______ ______ ______Answer ______ OKREP ______ ______ ______ OKREP ______ ______Time OKREP OKREP OKREP OKREP OKREP OKREP ______ ______Hook Flash REP REP ______ ______ ______ ______ ______ ______Tones REP OKREP ______ OKREP ______ OKREP ______ ______
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September 17, 2001 Technical Workbook 6-21
R O U T I N G T A B L E S U M M A R Y
ROUTE NUMBER ROUTE TEMPLATE MINIMUM TABLE OF ROUTES TABLE NAME SIZE START DIGITSDISP ----- --------- ------------ ------------ ------- ---- A 0 0 0 0_ B 0 0 0 0_ C 0 0 0 0_ D 0 0 0 0_ E 0 0 0 0_ F 0 0 0 0_ G 0 0 0 0_ H 0 0 0 0_ I 0 0 0 0_ J 0 0 0 0_
• This screen is not used.
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R O U T I N G T A B L E C O N F I G U R A T I O N
ROUTE TABLE - A NUMBER OF ROUTES - 0 PRIMARY SECONDARYFINALROUTE PATTERN GROUP RULE GROUP RULE GROUPRULE----- #------------------- ------ ---- ------ ---- ------ ---- ____ ____________________ ____ ___ ____ ___ _______ ____ ____________________ ____ ___ ____ ___ _______ ____ ____________________ ____ ___ ____ ___ _______ ____ ____________________ ____ ___ ____ ___ _______ ____ ____________________ ____ ___ ____ ___ _______ ____ ____________________ ____ ___ ____ ___ _______ ____ ____________________ ____ ___ ____ ___ _______ S SHORT COLLECTION 0 I 0 0 I 0 0 I0 E EMPTY COLLECTION 0 I 0 0 I 0 0 I0 U UNMATCHED PATTERN 0 I 0 0 I 0 0 I0 D DIRECT ROUTE 0 I 0 0 I 0 0 I0ADD/DELETE/CHANGE/TEST (A/D/C/T) _ ROUTE ____ PATTERN____________________ PRIMARY ____ ___ SECONDARY ____ ___ FINAL _______
• This screen is not used.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-23
• For ISDN PRI sites only.
I S D N S U P E R V I S I O N T E M P L A T E S
1 2 3 4 5 6 7 8 -------------------------------------------------------------- TIME OKREP ______ ______ ______ ______ ______ ______ ______ ALERTING ______ ______ ______ ______ ______ ______ ______ ______ CONNECT REP ______ ______ ______ ______ ______ ______ ______ PROGRESS REP ______ ______ ______ ______ ______ ______ ______ CALLPROC ______ ______ ______ ______ ______ ______ ______ ______ CONN ACK ______ ______ ______ ______ ______ ______ ______ ______ USERINFO REP ______ ______ ______ ______ ______ ______ ______ CONGEST REP ______ ______ ______ ______ ______ ______ ______ FACILACK REP ______ ______ ______ ______ ______ ______ ______ FACILREJ REP ______ ______ ______ ______ ______ ______ ______
• Used to configure D-channel message reporting to the HP CPU.
Token DefinitionsREP – Report the event to the host (HP CPU), but do not end template processing.OK – End template processing when this event is encountered, but do not report the event to HP CPU.OKREP – End template processing when this event is encountered, and report this event to HP CPU.• This screen should generally not be changed. Any modifications to this screen may severely affect call processing on ISDN phone lines.
Module 6: Switch Menu System Avaya PDS Digital Switch
6-24 Technical Workbook September 17, 2001
• For ISDN PRI sites only.
I S D N M E S S A G E T E M P L A T E S U M M A R Y
NO MESSAGE R/T DSP NO MESSAGE R/T DSP NO MESSAGE R/T DSP -- ------- --- --- -- ------- --- --- -- ------- --- --- 1 SETUP T _ 17 ________ _ _ 33 ________ _ _ 2 ________ _ _ 18 ________ _ _ 34 ________ _ _ 3 SETUP R _ 19 ________ _ _ 35 ________ _ _ 4 CALLPROC T _ 20 ________ _ _ 36 ________ _ _ 5 ALERTING T _ 21 ________ _ _ 37 ________ _ _ 6 SETUP T _ 22 ________ _ _ 38 ________ _ _ 7 ________ _ _ 23 ________ _ _ 39 ________ _ _ 8 ________ _ _ 24 ________ _ _ 40 ________ _ _ 9 ________ _ _ 25 ________ _ _ 41 ________ _ _ 10 ________ _ _ 26 ________ _ _ 42 ________ _ _ 11 ________ _ _ 27 ________ _ _ 43 ________ _ _ 12 ________ _ _ 28 ________ _ _ 44 ________ _ _ 13 ________ _ _ 29 ________ _ _ 45 ________ _ _ 14 ________ _ _ 30 ________ _ _ 46 ________ _ _ 15 ________ _ _ 31 ________ _ _ 47 ________ _ _ 16 ________ _ _ 32 ________ _ _ 48 ________ _ _
• Used to configure sequence of ISDN D-channel messages for outbound calling and to respond to ISDN D-channel messages for inbound cable.• Move cursor to the “DSP” (Display) column. Type any character, then press Enter. This will display the actual ISDN Message Template. Examples are shown on the next page.• Do not change these entries as any changes may severely affect call processing.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-25
I S D N M E S S A G E T E M P L A T E S
Tmpl Message R/T Tmpl Message R/T Tmpl Message R/T Tmpl Message R/T 1 SETUP T 2 ________ _ 3 SETUP R 4 CALLPROC T
IE BEARER ________ ________ REP ALL ________ IE CHAN ID DATA 8090A2 ________ ________ PROCESS CHAN ID DATA A98300 IE CHAN ID ________ ________ D FLD 1 CD NUM ________ ________ DATA A98300 ________ ________ D ANI CP NUM ________ ________ IE CD NUM ________ ________ ________ ________ ________ ________ DATA 80 ________ ________ ________ ________ ________ ________ D FLD 1 ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________
I S D N M E S S A G E T E M P L A T E S
Tmpl Message R/T Tmpl Message R/T Tmpl Message R/T Tmpl Message R/T 5 ALERTING T 6 SETUP T 7 ________ _ 8 ________ _
IE CHAN ID IE BEARER ________ ________ ________ ________ DATA A98300 DATA 8090A2 ________ ________ ________ ________ ________ ________ IE CHAN ID ________ ________ ________ ________ ________ ________ DATA A98300 ________ ________ ________ ________ ________ ________ IE CD NUM ________ ________ ________ ________ ________ ________ DATA 80 ________ ________ ________ ________ ________ ________ D FLD 1 _______ ________ ________ ________ ________ ________ ________ IE CP NUM ________ ________ ________ ________ ________ ________ DATA 80 ________ ________ ________ ________ ________ ________ D ANI ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________
Module 6: Switch Menu System Avaya PDS Digital Switch
6-26 Technical Workbook September 17, 2001
N F A S G R O U P S U M M A R Y
No. Name Count Dsp No. Name Count Dsp No. Name Count Dsp 1 outbound 0 _ 14 ________ 0 _ 27 ________ 0 _ 2 ________ 0 _ 15 ________ 0 _ 28 ________ 0 _ 3 ________ 0 _ 16 ________ 0 _ 29 ________ 0 _ 4 ________ 0 _ 17 ________ 0 _ 30 ________ 0 _ 5 ________ 0 _ 18 ________ 0 _ 31 ________ 0 _ 6 ________ 0 _ 19 ________ 0 _ 32 ________ 0 _ 7 ________ 0 _ 20 ________ 0 _ 33 ________ 0 _ 8 ________ 0 _ 21 ________ 0 _ 34 ________ 0 _ 9 ________ 0 _ 22 ________ 0 _ 35 ________ 0 _ 10 ________ 0 _ 23 ________ 0 _ 36 ________ 0 _ 11 ________ 0 _ 24 ________ 0 _ 37 ________ 0 _ 12 ________ 0 _ 25 ________ 0 _ 13 ________ 0 _ 26 ________ 0 _
Used for ISDN applications, allows a single D-channel on a PRI/N card to provide signalling for up to 20T1 or PRI/N cards (a maximum of 479 B-channels).
FIELD DEFINITIONS• Name - An identifying name for the NFAS group.• Count - A display only field which shows the number of T1 circuits in the NFAS group.• “DSP” - Type any character, then press return to display the details for the NFAS group selected.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-27
N F A S C O N F I G U R A T I O N
Group 1 of 37 Group Name: outbound
Primary D-channel RLS: 1 1 13 State: Active Backup D-channel RLS: 1 1 14 State: Standby Cmd: ________
Interface R L S Status D Interface R L S Status D 0 1 1 13 Active _ 10 _ _ ____ ______ _ 1 1 1 14 Active _ 11 _ _ ____ ______ _ 2 1 1 15-1 Active _ 12 _ _ ____ ______ _ 3 1 1 15-2 Active _ 13 _ _ ____ ______ _ 4 1 1 15-3 Active _ 14 _ _ ____ ______ _ 5 _ _ ____ ______ _ 15 _ _ ____ ______ _ 6 _ _ ____ ______ _ 16 _ _ ____ ______ _ 7 _ _ ____ ______ _ 17 _ _ ____ ______ _ 8 _ _ ____ ______ _ 18 _ _ ____ ______ _ 9 _ _ ____ ______ _ 19 _ _ ____ ______ _
Used for ISDN applications, allows a single D-channel on a PRI/N card to provide signaling for up to20 T1 or PRI/N cards (a maximum of 479 B-channels). The NFAS group is configured on this screen.
The Primary D-channel span should be configured as “ Interface 0” .The Backup D-channel span should be configured as “ Interface 1” .
Each T1 span included in the NFAS group is configured via this screen. The C.O. will determine theorder of the spans within the NFAS group. Then configure these spans in the SAME order.
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6-28 Technical Workbook September 17, 2001
L P V C C O N F I G U R A T I O N S U M M A R Y
Each LPVC is connected to controller A or B through a SCSI cable. Controller A must be connected to NBC 1-1-1. Controller B must be connected to NBC 1-1-2.
SCSI R L S Status Connected To Address SCSI Status ----- ------ ------------ ------- ------------- 1-1-3 A Controller A 2 Mounted
• This screen is used for viewing only. It shows the status of the SCSI devices in the switch, which is only the LPVC card typically in slot 3.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-29
S Y S T E M C O N F I G U R A T I O N M E N U
A) Peripheral Configuration B) File System Configuration C) Host Configuration D) Password Configuration E) Clock/Calendar Configuration F) System Feature Configuration G) Screen Access Configuration H) Software/Firmware Configuration I) Network Configuration J) System Host Configuration K) Country Configuration
Enter Selection: _
Module 6: Switch Menu System Avaya PDS Digital Switch
6-30 Technical Workbook September 17, 2001
P E R I P H E R A L C O N F I G U R A T I O N
Local TTY: Console Keyboard Type: VT220 Baud Rate: 9600 Bits/Char: 8 Stop Bits: 1 Parity: None
Remote TTY: TTY01/Modem Keyboard Type: VT220 Baud Rate: 9600 Bits/Char: 8 Stop Bits: 1 Parity: None
Printer: Parallel End Of Line Terminator: CR+LF
• Used to set operating parameters on the switch's peripheral devices.
• Do NOT make changes to this screen.
XON/XOFF: Enable
XON/XOFF: Enable
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-31
F I L E S Y S T E M C O N F I G U R A T I O N
Boot/Download Files Default Device: C: Default Directory: /boot/
System Database Files Default Device: C: Default Directory: /dbase/
System Log Files Default Device: C: Default Directory: /log/
System Trace Files Default Device: C: Default Directory: /trace/
• Used to specify the storage devices and directories for storing and retrieving the switch's file.
• "BOOT - The location of the system boot files for the digital switch controller.• "DBASE - The location of the ".TBL" files which comprise the switch database.• "LOG" - The location of the daily switch log files.• "TRA CE" - The location of the output files made by the system trace utilities.
• This screen should not be changed from standard configuration.
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6-32 Technical Workbook September 17, 2001
H O S T C O N F I G U R A T I O N
Interface Internal ________________Host Name OverlayTrace (1/0) 0
Interface Ethernet Connect.Password ________________ Loc. Port2048Host Name ENET1 Rem.Inet.Addr INADDR_ANY Rem. Port 0Trace (1/0) 0 Alarm State OffProtocol TCPReset Time 2
Interface Ethernet Connect.Password ________________ Loc. Port2049Host Name ENET2 Rem.Inet.Addr INADDR_ANY Rem. Port 0Trace (1/0) 0 Alarm State OffProtocol TCPReset Time 2
• Used to configure the interface(s) to the HP central processing unit and indicate alarm conditions for that interface.
• This screen should not be changed from standard configuration.
• Pressing Ctrl-F will show the next screen used to configure an additional Ethernet Interface named “ ENET3” on Port 2050.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-33
P A S S W O R D C O N F I G U R A T I O N
Username Access Level Username Access Level admin 0 system 3
Add/Del/Change: _ (A/D/C Only) Username: Current Password: New Password: Verify Password: Access Level:
• Used to create or change system passwords and set access levels.
0 = Can do anything in the system 1 = Varies based upon Screen Accessconfiguration 2 = Varies based upon Screen Accessconfiguraiton 3 = Read access only
• Only a user with access 0 can add/delete passwords
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6-34 Technical Workbook September 17, 2001
C L O C K / C A L E N D A R C O N F I G U R A T I O N
Day Of Week Month Date Year Thu Oct 15 1992
Hours Minutes Seconds 11 21 2
• Used to set the system date and time on the switch
• The switch date/time should closely match the date/time on the HP CPU in order to interpret log files.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-35
• Used to enable or disable system features
• This screen should not need to be changed from standard configuration.
S Y S T E M F E A T U R E S
FEATURES FEATURES ALLOWED (Y,N) ALLOWED (Y,N)Redundant System N Send All ISDN Connect Reports NOutput Periodic Alarm Reports N Enable $66 Cmd Host Checking NCard/Alarm Status at Init. N Cut Thru For Non-ISDN Alerting NManual Intervention For SLIP/OOF N Enable 4th Column DTMF NEnable Grace Timing On Null Rule N Enable AllPortsDeactivated Alrm NDisable Card Error Report/Reset N $EA Reports on Dchannel RESTART NEnable Digit Field Reporting Y Enable NET5 Overlap Receiving NSuppress PSC/Rule Abort Messages N K1197 Layer 3 Testing NEnable Host Password Check N Enable SLIC2D Battery Disconnect NForce Bearer/Lap Activation N Report MF Digits With $D1 Report NEnable MFC-R2 Supervised Clear NEnable SLIC Guarded Disconnect NEnable CPA Monitor Disconnect NRevert to Basic Redundancy NSend Reports Before Guard Time NEnable ISDN Manual Disconnect N
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6-36 Technical Workbook September 17, 2001
S C R E E N A C C E S S C O N F I G U R A T I O N (Screen 1 of 4)
Format Name Access Level Function Key BRC Config. 0 ___ CPA Monitor 3 ___ Call Generation Port Disp. 3 ___ Card Alarm Display 0 F7 Card Display 3 F19 Card Maintenance 0 F9 Card Summary 3 F10 Clock/Calender Config. 0 ___ Conference Display 3 ___ Conference Summary 3 ___ Database Admin. Menu 3 F11 Database Retrieve 0 ___ Database Store 0 ___ Diagnostic Menu 3 F14 Disk Data Display 3 ___ Disk Utilities 3 F15
• Used to set database screen access and function key assignments• The access levels reflect those levels set forth in the password configuration screen.• This screen should not be changed from standard configuratio n .
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-37
• Used to verify that the switch is running the correct, versions of software .
• Use the select keys to select device to read from.
• OK to used this utility while jobs are running - only READS the files.
• Press Ctrl-F to view additional files on next screen.
S O F T W A R E / F I R M W A R E C O N F I G U R A T I O N
BOOT 4.0.1 VRTX OS 1.08 IFX 1.10 TNX 1.44
DEVICE: C: COUNTRY: [Default]
SOFTWARE EXECUTABLE FILES | CARD DOWNLOAD FILES VERSION: 4.5.1 | File Name Version Check Sum | File Name Version Check Sum --------- ----------- --------- | ------------ ----------- --------- GLOBALS.EXE 4.5.1 $025FF873 | 4XE1.DWN 1.26 $0036B546 HOSTMGR.EXE 4.5.1 $003629B0 | 4XE1.DWN 1.42 $0033BE67 NMA.EXE 4.5.1 $002B19B0 | CPA.DWN 8.59 $002F7136 PERMGR.EXE 4.5.1 $04F72D26 | DDC.DWN 1.00 $001D1EFF REDMGR.EXE 4.5.1 $001B4CFB | DPNSS.DWN 3.00 $00A8689B SYSWD.EXE 4.5.1 $0010F141 | DSS1.DWN 3.00 $0084CCEE | DVC.DWN 1.08 $005ADA02 | ECC.DWN 1.00 $00170CFB | ECPA.DWN 2.02 $002403F2 | EDRC.DWN 1.06 $0020276B
Module 6: Switch Menu System Avaya PDS Digital Switch
6-38 Technical Workbook September 17, 2001
N E T W O R K C O N F I G U R A T I O N
Ethernet Option: Enabled Ethernet Address: 08:00:3E:25:9C:AF
Internet Address: Configured: 10.251.5.2 Current: 10.251.5.2 NFS Option: Enabled Status: Mounted
Remote Server
Local Client:
User Id: 101 Timeout (Secs.) : 2 Group Id: 101 User Mask: 002
§ Use this screen to configure the switch and cpu1 Internet Addresses.
§ Changes to the data configured on this screen will require a switch reboot to take effect.
Update Mount? (Y/N) N
Name: cpu1 Internet Address: 10.251.5.2 Mount Directory: /usr/vl/switch
Name: switch1 Retries: 15
§ Use this screen to refresh the NFS mount, if necessary.
§ NOTE: The above configuration is a Mosaix 11.1 example only. This information will vary.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-39
S Y S T E M H O S T C O N F I G U R A T I O N
Host Setup Timer: DISABLED All Host Link Failure Action: MAJOR ALARM Host Control Of Call Load: DISABLED Host Control Checking: DISABLED Incoming Call Distribution: BROADCAST No Host Alarm Reports At Init: DISABLED Report System Init To All Hosts: DISABLED
• Do NOT change this screen. ANY changes to this screen will have SEVERE impact onsystem functionality.
Module 6: Switch Menu System Avaya PDS Digital Switch
6-40 Technical Workbook September 17, 2001
C O U N T R Y C O N F I G U R A T I O N
Configured Country: [Default] Current Country: [Default]
PCM Encoding: [Default] (DDC, ECC, ECPA, EDRC, EDTG, and EMFCR2 cards only)
Installed Countries (C:/boot/*.opt):
[Default] SAFRICA BRAZIL UK CHILE US COLOMBIA FRANCE GLOBAL HONGKONG JAPAN KOREA MALAYSIA MEXICO
§ Used for International sites only. The “Default ” settings shown above are for US/Canadaonly.
§ Use select key to change country configuration. For countries not listed, select “GLOBAL.”Change of the country will require a switch reboot to take effect.
§ PCM Encoding:A setting of “Default ” will use the standard encoding (either A-law or Mu-law) for thatcountry. To force the PCM Encoding, select A-law or Mu-law.
§ Country and PCM Encoding selections will change operation of the DDC, ECC, ECPA,EDRC, EDTG and EMFCR2 cards. These changes should generally not be made on asystem in use.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-41
M A I N T E N A N C E M E N U
A) Card Maintenance B) Disk Utilities C) Print/Display System Log File D) Print/Display System Trace File E) Switch ACT System To SBY F) Master Timing Link Selection G) Card Alarm Display H) System Alarm Display I) Shutdown System
Enter Selection: _
Module 6: Switch Menu System Avaya PDS Digital Switch
6-42 Technical Workbook September 17, 2001
• Used to add/delete a card, change card status, or change status
Field Definitions:
• "R L S" - Rack/Level/Slot location of• "CARD TYPE" - Type of card• "V.RV - Version and revision level of card• "S" - Current mode of
O = Out of Service A = Active M = Maintenance D = Diagnostics C= Camped on
• Port definition columns 1-128: When looking at the Port for a card, each port is represented by a 0 (inactivated) or a Each port can be change to active or inactive by typing a 0 or port definition column for that particular port.
C A R D M A I N T E N A N C E
R L S CARD TYPE V.RV S R L S CARD TYPE V.RV S------ --------- ----- - ------ --------- ----- -1 1 1 Network Bus 3.16 A 1 1 11 T 1 Trunk 1.77 A1 1 2 Tone Generator 1.23 A 1 1 12 T 1 Trunk 1.77 M1 1 3 Large Port Voice Card 2.03 A 1 1 13 T 1 Trunk 3.53 A1 1 4 Operator Line 1.02 A 1 1 14 T 1 Trunk 3.53 A1 1 5 Operator Line 1.02 A 1 1 17 T 1 Trunk 3.53 A1 1 6 Operator Line 1.02 A 1 1 18 T 1 Trunk 3.53 A1 1 7 Operator Line 1.02 A 1 1 19 Enhanced Call Progress 1.00 A1 1 8 T 1 Trunk 1.77 A 1 1 20 Enhanced Call Progress 1.00 A1 1 9 T 1 Trunk 1.77 A 1 1 21 Conference Card 1.00 A1 1 10 T 1 Trunk 1.77 A
ADD, DEL, CHANGE, PORT DEF (A,D,C,P): _ _ _ __ ______________________ _ 1 -- 8 9 -- 16 17 -- 24 25 -- 32 33 -- 40 41 -- 48 49 -- 56 57 -- 64 ________ ________ ________ ________ ________ ________ ________ ________ 65 -- 72 73 -- 80 81 -- 88 89 -- 96 97 --104 105--112 113--120 121--128 ________ ________ ________ ________ ________ ________ ________ ________
S= Standby
Rack =1, Level = 1 for single shelf systems. Level = 2 for second shelf if applicable.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-43
D I S K U T I L I T I E S M E N U A) Show Directory B) Copy Files C) Delete Files D) Rename Files E) Database Store F) Database Retrieve G) Display File H) Show Free Space On Disk I) Format Disk Enter Selection: _
• Menu to access the switch's disk utilities • The file-naming conventions are similar to DOS with the exception of the "\" symbol. Use the "/" as you would in UNIX to indicate directories.
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6-44 Technical Workbook September 17, 2001
D I S K D I R E C T O R Y
What Directory?
________________________________________________
§ Used to show a directory on the floppy (A:) or hard disk (C:)
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-45
C O P Y F I L E S
Copy From?
________________________________________________
Copy To?
________________________________________________
• Used to copy files on or between the switch hard disk and the 3.5" floppy drive.
• Use CTRL-N and CTRL-P for cursor movement. Do not press <CR> until both "COPY FROM" and "COPY TO" fields are filled in.
• Wildcard characters "? " and "*" are valid.
• Any underscore in a file name will truncate the name. Use a “ ?” wildcard character in place of the underscore when copying files. Do not name a file using an underscore in the file name.
Module 6: Switch Menu System Avaya PDS Digital Switch
6-46 Technical Workbook September 17, 2001
D E L E T E F I L E S
Delete What Files?
________________________________________________
• Used to delete files from the switch hard disk or 3.5" floppy
• Wildcard characters "?" and "*" are valid.
• Any underscore in a file name will truncate the name. Use a “ ?” wildcard character in place of the underscore when deleting files.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-47
R E N A M E F I L E S
Rename From?
________________________________________________
Rename To?
________________________________________________
• Used to rename files on the switch hard disk or 3.5" floppy
• Use CTRL-N and CTRL-P for cursor movement. Do not press <CR> until both "RENAME FROM" and "RENAME TO" fields are filled in.
• Do not use an underscore when renaming a file.
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D A T A B A S E S T O R E
OK To Store Database From C: To A: <Y/N>?
_
• Used to store the switch database from the hard drive to a 3.5" floppy.
• Copies all files in the C:/dbase d irectory with a “ .tb l” file name extension.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-49
D A T A B A S E R E T R I E V E
OK To Retrieve Database From A: To C: <Y/N>?
_
• Used to replace the database on the switch hard drive with a database on a 3.5" floppy
• This function will overwrite the current database on the hard disk. It is good practice to back up the database on the hard disk before restoring a new database from floppy.• A switch reboot is required to implement the database once it has been retrieved from the backup disk.
Module 6: Switch Menu System Avaya PDS Digital Switch
6-50 Technical Workbook September 17, 2001
D I S P L A Y F I L E
Display What File?
________________________________________________
§ Displays a hex representation of a file on the switch hard disk or 3.5" floppy.
§ Generally not used except by Engineering.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-51
S H O W F R E E D I S K S P A C E
Show Space On What Drive?
________________________________________________
#12 Sat Oct 24, 1992 8:25 42995712 bytes free on C:
§ Displays the number of available bytes on the switch hard disk or a 3.5" floppy.
Module 6: Switch Menu System Avaya PDS Digital Switch
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F O R M A T D I S K
Format What Drive? ________
Disk Volume Label? ___________
Do Bad Sector Scan During Format <Y/N>? _
• Format a 3.5" floppy disk (A:) - You can format a floppy using this utility, or the floppy can be formatted on a DOS PC.
• Format the switch hard disk (C:) - This wipes out everything on the disk!You probably don't really want to do this !
• If you need to format the hard disk, it should be done with the generic installation disks.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-53
S E L E C T S Y S T E M L O G F I L E
OPERATION: Display
DATE OF LOG FILE:
MONTH: Oct DAY: 24
FOR REDUNDANT SYSTEMS
A-SIDE OR B-SIDE: a
§ Display the switch's daily log file
§ Shows Normal boot messages, Alarm conditions, Alarm clears, etc.
§ Each log file is automatically deleted one month after its entry date.
Module 6: Switch Menu System Avaya PDS Digital Switch
6-54 Technical Workbook September 17, 2001
S E L E C T S Y S T E M T R A C E F I L E
OPERATION: Display
DATE OF LOG FILE:
MONTH: Oct DAY: 24
• Display the trace file created by the system trace utility.
• Useful for tracing errors on the NBC Packet Bus and the Ethernet link to the HP CPU.
• WARNING!! Never leave the trace on for extended periods of time (i.e. more than a day or so). The Trace File can quickly grow and use up all remaining disk space on the switch's hard drive, causing eventual system failure.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-55
M A S T E R T I M I N G L I N K S E L E C T I O N
Current Timing Source: Primary
Change Timing Source To: Incoming
Incoming T1/PRI Link
Primary R,L,S 1 1 13 Secondary R,L,S 1 1 14
• Used to set the switch's Internal PCM timing. (Pulse Code Modulation)
Internal - PCM timing is based on the switch's Internal PCM clock located on the NBC card.This setting should be used only for systems without T1, E1, or PRI spans.
Incoming - PCM timing is based on the incoming T1, E1 or PRI bit stream. This settingshouldalways be used for systems using T1 cards. Failure to do so can cause SLIP errors on theT1 cards.
External - PCM timing is based on an external Clocking device (NOT USED).
• Configure a Primary and Secondary clocking span. If the Primary clocking span should go into alarm, the timing will automatically shift to the Secondary timing link. If both Primary and Secondary timing links are in alarm , timing will shift to “Internal.”
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C A R D A L A R M D I S P L A Y
MA = MAJOR MI = MINOR CARD TO DISPLAY: _ _ __
R L S ALARM STATE R L S ALARM STATE No Alarm States Present
• Displays the presence and nature of card alarms in the digital switch system.
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September 17, 2001 Technical Workbook 6-57
S Y S T E M A L A R M S D I S P L A Y
Alarm Severity: __________________ Audible Cutoff ( Y/N )_ Alarm DescriptionOccurrences _________________________________________ ___ _________________________________________ ___ _________________________________________ ___ _________________________________________ ___ _________________________________________ ___ _________________________________________ ___ _________________________________________ ___ _________________________________________ ___ _________________________________________ ___ _________________________________________ ___ _________________________________________ ___ _________________________________________ ___ _________________________________________ ___ _________________________________________ ___
• Displays the presence and nature of system alarms on the Digital Switch.
• Move the cursor to “Alarm Severity. ” Use Ctrl-A to select the alarm severity level, usually “Major” or “Minor. ” Then press Enter to display the current alarms with the severity level you selected.
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D I A G N O S T I C M E N U
A) Set Up Path B) Display Card Data C) Display Port Data D) Display Conference Summary E) Display Conference Data F) Test Service Circuits G) Test Port Card H) Display Call Generation Ports I) Monitor Call Progress Tones J) Display Routing Statistics K) System Trace Configuration L) Send Packet Utility M) System Monitor Configuration
Enter Selection: _
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-59
S E T U P P A T H S
Add Or Delete Path (A or D) _ Path Number _
Port Port Address ____ R,L,S,P _ _ __ ___ Address ____ R,L,S,P _ _ __ ___
CURRENT PATH LIST
PA R L S P PA R L S P PA R L S P PA R L S P
1) ____ _ _ __ ___ ____ _ _ __ ___ 5) ____ _ _ __ ___ ____ _ _ __ ___2) ____ _ _ __ ___ ____ _ _ __ ___ 6) ____ _ _ __ ___ ____ _ _ __ ___3) ____ _ _ __ ___ ____ _ _ __ ___ 7) ____ _ _ __ ___ ____ _ _ __ ___4) ____ _ _ __ ___ ____ _ _ __ ___ 8) ____ _ _ __ ___ ____ _ _ __ ___
4C0 Quiet 4C5 480 Hz 4CA 1004 Hz 0 dBm 4C1 1 kHz CCITT 4C6 1400 Hz 4CB 2804 Hz 0 dBm 4C2 Dial Tone 4C7 1000 Hz MAX. OUTPUT 4D0 Ring Back 4C3 380 Hz 4C8 913.8 Hz SIT 4D1 Busy 4C4 440 Hz 4C9 404 Hz 0 dBm 4D2 Reorder
• Used to establish a direct voice path between two switch ports.
• Provides ability to play a tone to an operator headset for troubleshooting:1) Deactivate the Port through the Card Maintenance screen which is to receive the
tone.2) Add a path from the Port address of the port to be tested to the Port Address of the
tone to be played.3) Delete the Path when testing is complete.
Module 6: Switch Menu System Avaya PDS Digital Switch
6-60 Technical Workbook September 17, 2001
C A R D D I S P L A Y
R,L,S 1 1 16-1 Type: QT1 FW 1.00 1st Port: D8 Display Port (Y/N)? N Status: Active Comm Errors: 0 Queue: Dormant Clear Slip/OOF (Y/N)? N
1 -- 8 9 -- 16 17 -- 24 25 -- 32 ALARM STATES Port Available 11111111 11111111 11111111 Alarms Clear On(0) / Off(1) Hook 00000000 00000000 00000000
33 -- 40 41 -- 48 49 -- 56 57 -- 64 Port Available On(0) / Off(1) Hook
65 -- 72 73 -- 80 81 -- 88 89 -- 96 Port Available On(0) / Off(1) Hook
97 --104 105--112 113--120 121--128 Port Available SLIPS 0 On(0) / Off(1) Hook OOFS 0
• Used to display the status of any card in the switch database.
Field Definitions:
• "R,L,S" - Rack/level/slot location of card in switch card cage.• "DISPLAY PORT?" - a "y" and <CR> in this field moves you into the Port Display screen.• "1st PORT ADR" - shows the hex address of the first port on the• "CARD STATUS" - Indicates the current operating status of the card• "CARD TYPE" - Type of card being displayed• "F W" - Version and revision of firmware on the card being displayed.• "Card Status" - Current status of the card being displayed
A Active O Out of service M Maintenance S Standby D Diagnostic - Mode used when diagnostic tests are to be run on a card C Camp On - Status change to diagnostic was attempted while calls were still in progress on this card's ports
• "COMM ERRORS" - Number of NBC bus communcation errors that have occurred between the card being displayed and the NBC card since the last reboot of the switch.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-61
P O R T D I S P L A Y
RLSP: 1 1 16-1 1 PA D8 COS TRACE: Host 0 NBC 0 Voice 0CURRENT STATE In/Outpulse Rule ___ Token __ CURRENT LINKSMajor CP_IDLE Resource Group ___ Conference___R L S PSupplementary 0 Listening To RLS_ _ ____ ___ PA 4C0 _ _ ____ ____
Conf/Assoc Port RLSP_ _ ____ ___ PA ____ _ _ ____ ____ _ _ ____ ____
Card Pointer 29ADFC Attempts 0 _ _ ____ ____Port Pointer 4B956 Completions 0 _ _ ____ ____Start Record Pointer 4606C Errors/Threshold / _ _ ____ ____End Record Pointer 46066 Rehunts/Threshold / _ _ ____ ____
_ _ ____ ____ANI _ _ ____ ____(1)(2)(3)(4)
• Used to display the current call processing activity for any port
Field Definitions:
• "R L S P" - Rack/Level/Slot/Port location in card cage.• "PA" - Hex address of the port being displayed• "COS" - Class of Service of the port being• "TRACE" - Enable/disable voice, NBC, or host tracing for the port being displayed. See also "System Trace Configuration" screen• "CURRENT STATE" - Current call processing state of the port being diplayed.• "RESOURCE GROUP" - Resource group in which this port resides.• "CONFERENCE" - If the port is involved in a conference, this field will diplay the conference number corresponding to the Conference Display• "LISTENING TO RLSP,PA" - If the port being displayed is linked to another port address, the other port address will be displyed here (port address 4C0 is silence).• "CONFERENCE/ASSOC PORT RLSP,PA" - If the port is involved in a conference, this field will diplay the other port associated with the conference.• "CALL ID" - Used in ISDN applications only• "PORT POINTER,DATA POINTER,START RECORD POINTER, END RECORD POINTER" - Memory locations used by call processing. Used by Engineering personell only.
• Attempts, Completions – Counters for port usage since midnight or since last card alarm was cleared.
Module 6: Switch Menu System Avaya PDS Digital Switch
6-62 Technical Workbook September 17, 2001
Example Port Display: OLIC Port (Idle)
P O R T D I S P L A Y
R L S P: 1 1 7 1 PA 100 COS AT2 TRACE: Host 0 NBC 0Voice 0CURRENT STATE In/Outpulse Rule ___ Token __CURRENT LINKSMajor CP_SETUP Resource Group 15 Conference ___R L S PSupplementary 0 Listening To RLSP _ _ __ ___ PA 4C0_ _ __ ___ Conf/Assoc Port RLSP _ _ __ ___ PA ____ _ __ ___
_ _ __ ___Port Pointer 16A3E2 Attempts 1_ _ __ ___Dynamic Port Pointer 16A3E2 Completions 0_ _ __ ___Start Record Pointer C94D4 Errors/Threshold 0 /0_ _ __ ___End Record Pointer 103014 Rehunts/Threshold 0/0_ _ __ ___
_ _ __ ___ANI_ _ __ ___(1)(2)(3)(4)
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-63
Example Port Display: OLIC Port (On Call)
P O R T D I S P L A Y
R L S P: 1 1 4 2 PA E9 COS AT2 TRACE: Host 0 NBC 0Voice 0CURRENT STATE In/Outpulse Rule ___ Token __CURRENT LINKSMajor CP_STAB Resource Group 15 Conference ___R L S PSupplementary 0 Listening To RLSP 1 1 13 7 PA 1361 1 13 7 Conf/Assoc Port RLSP _ _ __ ___ PA ____ _ __ ___
_ _ __ ___Port Pointer 169C84 Attempts 286_ _ __ ___Dynamic Port Pointer 169C84 Completions 285_ _ __ ___Start Record Pointer CA6E4 Errors/Threshold 0 /0_ _ __ ___End Record Pointer 10309C Rehunts/Threshold 0/0_ _ __ ___
_ _ __ ___ANI_ _ __ ___(1)(2)(3)(4)
Module 6: Switch Menu System Avaya PDS Digital Switch
6-64 Technical Workbook September 17, 2001
Example Port Display: T1 Trunk (Idle)
P O R T D I S P L A Y
R L S P: 1 1 14 1 PA 148 COS 2 TRACE: Host 0 NBC 0Voice 0CURRENT STATE In/Outpulse Rule ___ Token __CURRENT LINKSMajor CP_IDLE Resource Group 10 Conference ___R L S PSupplementary 0 Listening To RLSP _ _ __ ___ PA 4C0_ _ __ ___ Conf/Assoc Port RLSP _ _ __ ___ PA ____ _ __ ___
_ _ __ ___Port Pointer 16BAF2 Attempts 313_ _ __ ___Dynamic Port Pointer 16BAF2 Completions 313_ _ __ ___Start Record Pointer 15856C Errors/Threshold 0 /0_ _ __ ___End Record Pointer 158566 Rehunts/Threshold /_ _ __ ___
_ _ __ ___ANI_ _ __ ___(1)(2)(3)(4)
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-65
Example Port Display: T1 Trunk (On Call)
P O R T D I S P L A Y
R L S P: 1 1 13 8 PA 137 COS U2 TRACE: Host 0 NBC 0Voice 0CURRENT STATE In/Outpulse Rule ___ Token __CURRENT LINKSMajor CP_STAB Resource Group 10 Conference ___R L S PSupplementary 0 Listening To RLSP 1 1 6 3 PA FA1 1 6 3 Conf/Assoc Port RLSP _ _ __ ___ PA ____ _ __ ___
_ _ __ ___Port Pointer 16B580 Attempts 464_ _ __ ___Dynamic Port Pointer 16B580 Completions 463_ _ __ ___Start Record Pointer C8E74 Errors/Threshold 0 /0_ _ __ ___End Record Pointer 102FE4 Rehunts/Threshold 0/0_ _ __ ___
_ _ __ ___ANI_ _ __ ___(1)(2)(3)(4)
Module 6: Switch Menu System Avaya PDS Digital Switch
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C O N F E R E N C E M E N U
CONF PORTS LINES/TRNKS CONF PORTS LINES/TRNKSNo Alloc Unused 1Way 2Way Disp No Alloc Unused 1Way 2Way Disp___ _ _ ___ _ _ ___ _ _ ___ _ ____ _ _ ___ _ _ ___ _ _ ___ _ ____ _ _ ___ _ _ ___ _ _ ___ _ ____ _ _ ___ _ _ ___ _ _ ___ _ ____ _ _ ___ _ _ ___ _ _ ___ _ ____ _ _ ___ _ _ ___ _ _ ___ _ ____ _ _ ___ _ _ ___ _ _ ___ _ ____ _ _ ___ _ _ ___ _ _ ___ _ ____ _ _ ___ _ _ ___ _ _ ___ _ ____ _ _ ___ _ _ ___ _ _ ___ _ ____ _ _ ___ _ _ ___ _ _ ___ _ ____ _ _ ___ _ _ ___ _ _ ___ _ ____ _ _ ___ _ _ ___ _ _ ___ _ ____ _ _ ___ _ _ ___ _ _ ___ _ ____ _ _ ___ _ _ ___ _ _ ___ _ ____ _ _ ___ _ _ ___ _ _ ___ _ _
• Displays a list of all active conference structures on the switch.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-67
C O N F E R E N C E D I S P L A Y
Conference No. ___ Status ____________ Avail. __ Act. __
CONFERENCE PORTS In Out Path LINE/TRUNK PORTSR L S P PA Scale Scale Users Type R L S P PA_ _ __ __ ___ _____ ___ ___ _ _ _ __ __ ____ _ __ __ ___ _____ ___ ___ _ _ _ __ __ ____ _ __ __ ___ _____ ___ ___ _ _ _ __ __ ____ _ __ __ ___ _____ ___ ___ _ _ _ __ __ ____ _ __ __ ___ _____ ___ ___ _ _ _ __ __ ____ _ __ __ ___ _____ ___ ___ _ _ _ __ __ ____ _ __ __ ___ _____ ___ ___ _ _ _ __ __ ____ _ __ __ ___ _____ ___ ___ _ _ _ __ __ ____ _ __ __ ___ _____ ___ ___ _ _ _ __ __ ____ _ __ __ ___ _____ ___ ___ _ _ _ __ __ ____ _ __ __ ___ _____ ___ ___ _ _ _ __ __ ____ _ __ __ ___ _____ ___ ___ _ _ _ __ __ ____ _ __ __ ___ _____ ___ ___ _ _ _ __ __ ____ _ __ __ ___ _____ ___ ___ _ _ _ __ __ ___
• Used to view the status of participating line, trunk, and conference ports for any three- way conversation.
• Maximum of 64 conference ports per Conference Card. Each 3-way conference uses 3 of the 64 ports.
Module 6: Switch Menu System Avaya PDS Digital Switch
6-68 Technical Workbook September 17, 2001
S E R V I C E C I R C U I T T E S T U T I L I T Y
Receiver R,L,S _ _ __ Card Type ____ Monitor R,L,S,P _ _ __ ___
Start Test at Port ___ End Test at Port ___
Print Error Messages Only (Y/N) _ Continually Loop Through Test (Y/N) _
NOTE: Port numbers start at 1. The start port MUST be specified. If the end port is not specified, or if the end port is less than or equal to the start port, only the start port will be tested. Card must be previously put into the Diagnostic Mode from the Card Maintenance Menu.
• Can be used to test the ports on a ECPA card.
• Cards Needed for test - ECPA, DTG (or EDTG) - Any line or trunk card.
• Test cannot be run on an active card.
• Perform the following steps to test the CPA card:1) Using the Card Maintenance Screen, put an ECPA card into 'Diagnostic' Status.2) Choose an available line/trunk port to use for testing and 'P' out the line/ trunk.3) Enter the 'R,L,S' of the ECPA card as the 'Receiver'.4) Enter the 'R,L,S,Port #' of the 'P'd out port as the 'Monitor'.5) Press <Return> to begin testing the ECPA card.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-69
T E S T P O R T C A R D
Port Card R,L,S _ _ __ Start Channel __ End Channel__
MRC/DRC R,L,S _ _ __ Start Port _ End Port _
Port Card Type ____ Receiver Type ____
Print Error Messages Only (Y/N) _ Continually Loop Through Test (Y/N) _
NOTE: Both cards used for this test MUST FIRST be placed in Diagnostic Mode using the Card Maintenance Screen.
• Used to test ports on a card.
Module 6: Switch Menu System Avaya PDS Digital Switch
6-70 Technical Workbook September 17, 2001
C A L L G E N E R A T I O N P O R T S D I S P L A Y Total In Use 5 Display Port (Y/N) N
PORT STATUS (0/1) NO. NO. NO. NO. Idle/In Use 1 00000001 9 00101000 17 00000000 25 11000000 Trace Off/On 00000000 00000000 00000000 00000000 Idle/In Use 33 00000000 41 00000000 49 00000000 57 00000000 Trace Off/On 00000000 00000000 00000000 00000000 Idle/In Use 65 00000000 73 00000000 81 00000000 89 00000000 Trace Off/On 00000000 00000000 00000000 00000000 Idle/In Use 97 00000000 105 00000000 113 00000000 121 00000000 Trace Off/On 00000000 00000000 00000000 00000000 Idle/In Use 129 00000000 137 00000000 145 00000000 153 00000000 Trace Off/On 00000000 00000000 00000000 00000000 Idle/In Use 161 00000000 169 00000000 177 00000000 185 00000000 Trace Off/On 00000000 00000000 00000000 00000000 Idle/In Use 193 00000000 201 00000000 209 00000000 217 00000000 Trace Off/On 00000000 00000000 00000000 00000000 Idle/In Use 225 00000000 233 00000000 241 00000000 249 00000000 Trace Off/On 00000000 00000000 00000000 00000000
• Displays the state of all virtual call generation p orts.
• Call generation ports are virtual ports that take instructions from the HP CPU in order to place an outbound call.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-71
C A L L P R O G R E S S T O N E M O N I T O R
CPA RLSP _ _ __ ___ PA ____ Print (Y/N) N
Monitor RLSP _ _ __ ___ PA ____ RLSP _ _ __ ___ PA____ Major State __________ Major State__________ Supplementary __________ Supplementary__________ Outpulse Rule __ Token __________ Outpulse Rule __ Token__________ Event # Supervisory Events SDS Actions
• Displays the various states of c all progress on a trunk card
• Must first take an ECPA port out of service by "P"ing out the port on the Card Maintenance Screen. You can then use this port to monitor the line and/or trunk port.
Module 6: Switch Menu System Avaya PDS Digital Switch
6-72 Technical Workbook September 17, 2001
R O U T I N G S T A T I S T I C S D I S P L A Y
Route Table _ Number of Routes Route 0 Trace Route Activity (Y/N) N Clear Stat Counts (Y/N) N Elapsed Time 66:42:27
ROUTE TABLE STATISTICS ROUTE STATISTICS Direct Route Attempts Pattern Digit Route Attempts Primary Attempts Empty Field Secondary Attempts Short Collection Final Attempts Unmatched Pattern Failures
Event # Collected Digits Matched Pattern Route Attempt Group Rule
• This screen is not used.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-73
S Y S T E M T R A C E C O N F I G U R A T I O N
HOST MESSAGE TRACE: ENABLED MESSAGES: ALL Enable On Reboot: N __ __ __ __ __ __ __ __ __ __ __ __ Reset/Clear Ports: N __ __ __ __ __ __ __ __ __ ____ __ Host Connections: ALL __ __ __ __ __ __ __ __ __ __ __ __ Port Addresses: NONE Print Port List: N NETWORK STATUS: ALL Trace Output: FILE __ __ __ __ __ __ __ __ __ __ __ __
NBC MESSAGE TRACE: DISABLED MESSAGES: ALL
Enable On Reboot: N __ __ __ __ __ __ __ __ __ __ __ __Reset/Clear Ports: N __ __ __ __ __ __ __ __ __ __ __ __Voice Path Trace: Y __ __ __ __ __ __ __ __ __ __ __ __Port Addresses: ALLPrint Port List: NTrace Output: FILE
• Used to create a trace file of all messages sent to/from the HP 710 or along the switch's NBC bus.
• The trace files can become very large very quickly and eat up hard disk space. It can also adversely affect calling on a live system.
• This utility should be used only by direction of Technical Support or the switch group in Product Development.
Module 6: Switch Menu System Avaya PDS Digital Switch
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G E N E R I C P A C K E T U T I L I T Y
Logical Card Address ___
R,L,S _ _ __
Message Data (Hex) __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
NOTE: The Card Address and R,L,S are in DECIMAL; Message Data is in HEX Logical Card Addresses start at 0; R,L,S each start at 1.
• This utility is used to send hex commands directly to cards on the switch.
• Use of this utility is reserved for Engineering only.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-75
S Y S T E M M O N I T O R C O N F I G U R A T I O N
MONITOR STATE: Stopped TOTAL SAMPLES: __________ FIRST SAMPLE: ________ STARTED: ________________ STOPPED: ________________ ELAPSED: ________
Monitor Command: ____________________ Display Sample: ________ Filename: _____________________________________________________________
Sample Interval (Sec): 1 MAX SAMPLES: 2827 MAX ELAPSED TIME: 00:47:07 Sample Overflow Action: Stop Collection
Queue Size Monitoring: Queue 1: CP_TX_Q Queue 2: CP_MSG
Peg Count Monitoring: Call Events Y Supervision Events Y Queue Events Y NBC Events Y
• Use of this utility is reserved for Engineering only.
Module 6: Switch Menu System Avaya PDS Digital Switch
6-76 Technical Workbook September 17, 2001
Exercises
1. True or False A resouce group is a grouping of ports that have similar functions.
2. The first menu option used when adding a card to the database is:a. Database Administration, then Card Summaryb. Database Administration, then Resource Group Summaryc. Maintenance Menu, then Card Maintenanced. Maintenance Menu, then Card Summary
3. The menu option used for configuring the hardware type for a QTI port is:a. Database Administration, then Card Summaryb. Database Administration, then Resource Group Summaryc. Maintenance Menu, then Card Maintenanced. Maintenance Menu, then Card Summary
4. True or False Outpulse Rules define how Avaya PDS makes calls based upon the call strategy.
5. True or False The ECPA card does call detection but the Answer Supervision Templates reportthe status to the HP CPU.
6. To view if a port is in the middle of dialing a number or not is displayed on the:a. Card Maintenace screen.b. Display Card Status screen.c. Display Port Status screen.d. Display Port Statistics screen.
7. True or False Firmware is the software version of the card.
8. When monitoring an agent’s headset port, you should be able to see:a. the status of the cardb. the status of the portc. the headset idd. the extension of the agent
9. Ports 2048 and 2049 are:a. The physical connections for the ethernet connection to Avaya PDS.b. The communication paths for the DSC to the NBC.c. The logical ports for the communication between the DSC and Avaya PDS.d. 2048 is the path between Avaya PDS and the DSC, and 2049 is the path between the DSC
and the NBC.
Module 6: Switch Menu System Avaya PDS Digital Switch
September 17, 2001 Technical Workbook 6-77
10. True or False Agent headsets should always be kept in Resource Group 15 because that’s theonly place the system looks when nailing up a dialback headset connection.
Avaya
Avaya PDS Digital Switch
Module 7 CPU Information
Avaya PDS Digital Switch Module 7: CPU Information
September 17, 2001 Technical Workbook 7-1
dgswitch.cfg
This file is found in /usr/vl/config and provides the necessary information for the system to place calls andconnect headsets and trunks to each other. If this file is not configured correctly, the system cannotconnect calls to operators. The example entries below are ONLY EXAMPLES. Each digital switch will haveaddresses and card locations that differ from these examples. This file must always be configured inconjunction with each customer's digital switch.
Headset Connections
Headset connections are the first addresses defined in dgswitch.cfg. A headset entry always begins with an"H", followed by the headset number, then the equipment number , and finally the Rack-level-slot-portlocation of the card in the Card Cage.
H:1:296:0::#1-1-13-1-1H:2:297:0::#1-1-13-1-2H:3:298:0::#1-1-13-1-3H:4:299:0::#1-1-13-1-4H:5:300:0::#1-1-13-1-5
Explanation of first headset entry
H = Identifies this port as a HEADSET1 = Headset #1. This is the number that is referenced when an operator logs into a job.296 = Decimal representation of this headset port address on the digital switch. Hex addresses
can be found using the port/card displays in the Digital Switch Diagnostic menu, and thenmust be converted to decimal.0 = ISDN Protocol Type, 0= Non-ISDN
#1-1-13-1-1 = Location of headset card and port in digital switch card cage. This is only a comment lineand is used for reference only.
Normal Outbound/Inbound Trunks
Outbound and inbound trunks are both designated by an "N" in dgswitch.cfg. This is followed by theequipment number of the trunk port in the next two columns, then the comment line showing the RLSPlocation.
N:1:200:0:#1-1-16-1N:2:201:0:#1-1-16-2N:3:202:0:#1-1-16-3N:4:203:0:#1-1-16-4N:5:204:0:#1-1-16-5
Explanation of first trunk entry
N = Identifies this port as a NORMAL inbound/outbound trunk1 = Trunk #1
Module 7: CPU Information Avaya PDS Digital Switch
7-2 Technical Workbook September 17, 2001
200 = Decimal representation of this Trunk port address on the digital switch. Hex addressescan be
found using the port/card displays in the Digital Switch Diagnostics menu, and thenconverted
to decimal.0 = ISDN Protocol Type, 0= Non-ISDN#1-1-16-1 = Location of trunk card and port in digital switch card cage. This is only a comment lineand is
used for reference only.
Avaya PDS Digital Switch Module 7: CPU Information
September 17, 2001 Technical Workbook 7-3
Transfer Trunks
When a customer is not interfaced with a PBX or Centrex lines, they usually do not have the capability totransfer calls internally or externally. This function can be provided with the use of transfer trunks. Thesetrunks are in a resource group used only for transfers and are idle when not in use - they cannot be used forinbound/outbound dialing. Transfer trunks do not require a “porter”.
T:1:12:0::#1-1-17-1
Explanation of Transfer Trunk Entries
T = Identifies this port as a TRANSFER trunk1 = Transfer Trunk #112 = This field should contain the Resource Group number containing the transfer trunks on
the Digital Switch.0 = ISDN Protocol Type, 0= Non-ISDN#1-1-17-1 = Location of trunk card and port in digital switch card cage. This is only a comment lineand is
used for reference only.
Re-allocation of ports
Due to the versatility of the digital switch, ports on an individual trunk or line card are often split up toperform different functions. For example, a T1 card with 24 ports could have 10 inbound lines, 10 outboundlines, and 4 transfer trunks all on the same card. These various functions must be addressed indgswitch.cfg. There are rules governing where these splits can be implemented, as the various functionsmay be communicating across different telephone protocols. These decisions should be made well inadvance of the system configuration.
Module 7: CPU Information Avaya PDS Digital Switch
7-4 Technical Workbook September 17, 2001
Dial-back Headsets
PBXAvaya PDS
PORT 3
T1
DIAL 2112
1 23
4
5
678
9
10
11
12
1314
DIALBACK:1-14:15::0::
From opmon.cfg ...In use
In use
Available
RESOURCE GROUP 15
ResourceGroup #
Headsetrange
ORPSTN
CARD
1. Agent "Biff" logs into AVAYA PDS and isprompted with "Enter Keycode". Biff enters theextension number of his phone.
2. The file opmon.cfg in /usr/vl/config is referenced for theresource group info. The switch picks an available port from theresource group.
3. The digital switch initiates a call to the agent's phone from the port chosen from the resource group.
Hello !
"Connected to AVAYA PDS"
# Headset PortsH:1:208:0::#1-1-4-1H:2:209:0::#1-1-4-2H:3:210:0::#1-1-4-3H:4:211:0::#1-1-4-4H:5:212:0::#1-1-4-5
Biff pty/ttyw0 Sep 10 10:27'who' shows ...
1 Dan................2 Todd..............3 Biff.................4 Ethel...............5 Fred.................
5. The operator binary matches the agent's data port (pty) with the Headset ID (found in dgswitch.cfg)
and exports this info to the operator process so data and audio will be sent to the same location.
Send audio out switchequipment #210 (port 3)
Send data topty/ttyw0 (Biff's tty)
Operator process
operatorbinary
From dgswitch.cfg ... From hidfile ...
Dial-back Headsets
EXT. 2112
RING
EnterKeycode2112
4. Biff answers his phone. Hearsgreeting from AVAYA PDS.
Avaya PDS Digital Switch Module 7: CPU Information
September 17, 2001 Technical Workbook 7-5
Dial-in Dedicated Headsets
1. Agent "Biff" dials the phone extension associated with his workstation.
2. The PBX is programmed to route this call to a specific T1 port on the Switch. The T1 port answers the incoming call and audio conneciton is established.
3. Agent logs into MOSAIX and is prompted
to "Enter Keycode". This is done through the
operator binary. Keycode is the Headset
ID associated with the extension Biff dialed.
5. The operator binary matches the agent's data port (pty) with the Headset ID (found in dgswitch.cfg)
and exports this info to the operator process so data and audio will be sent to the same location.
1005
PBX
T1
Mosaix
PORT 5
OPER
Seizure
# Headset PortsH:1:208:0::#1-1-4-1H:2:209:0::#1-1-4-2H:3:210:0::#1-1-4-3H:4:211:0::#1-1-4-4H:5:212:0::#1-1-4-5
From dgswitch.cfg ...
Biff pty/ttyw0 Sep 10 10:27
'who' shows ...
Send audio out switchequipment #212 (port 5)
1 Dan................2 Todd..............3 Fred.............4 Ethel...............5 Biff..............
From /usr/vl/ipc/hidfile
Send data topty/ttyw0 (Biff's
Operator process
operatorbinary
Dial- in Dedicated Headsets
EnterKeycode
4. Agent enters the headset ID. The operator binary checks the hidfile in /usr/vl/ipc to see if this ID is available. If so, Biff is allowed into the operator menus.
EnterKeycode5
Module 7: CPU Information Avaya PDS Digital Switch
7-6 Technical Workbook September 17, 2001
Decimal To Hex Conversion Table DECIMAL 1-300 HEX 001-12CDEC HEX DEC HEX DEC HEX DEC HEX DEC HEX DEC HEX
001 001 051 033 101 065 151 097 201 0C9 251 0FB002 002 052 034 102 066 152 098 202 0CA 252 0FC003 003 053 035 103 067 153 099 203 0CB 253 0FD004 004 054 036 104 068 154 09A 204 0CC 254 0FE005 005 055 037 105 069 155 09B 205 0CD 255 0FF006 006 056 038 106 06A 156 09C 206 0CE 256 100007 007 057 039 107 06B 157 09D 207 0CF 257 101008 008 058 03A 108 06C 158 09E 208 0D0 258 102009 009 059 03B 109 06D 159 09F 209 0D1 259 103010 00A 060 03C 110 06E 160 0A0 210 0D2 260 104011 00B 061 03D 111 06F 161 0A1 211 0D3 261 105012 00C 062 03E 112 070 162 0A2 212 0D4 262 106013 00D 063 03F 113 071 163 0A3 213 0D5 263 107014 00E 064 040 114 072 164 0A4 214 0D6 264 108015 00F 065 041 115 073 165 0A5 215 0D7 265 109016 010 066 042 116 074 166 0A6 216 0D8 266 10A017 011 067 043 117 075 167 0A7 217 0D9 267 10B018 012 068 044 118 076 168 0A8 218 0DA 268 10C019 013 069 045 119 077 169 0A9 219 0DB 269 10D020 014 070 046 120 078 170 0AA 220 0DC 270 10E021 015 071 047 121 079 172 0AB 221 0DD 271 10F022 016 072 048 122 07A 172 0AC 222 0DE 272 110023 017 073 049 123 07B 173 0AD 223 0DF 273 111024 018 074 04A 124 07C 174 0AE 224 0E0 274 112025 019 075 04B 125 07D 175 0AF 225 0E1 275 113026 01A 076 04C 126 07E 176 0B0 226 0E2 276 114027 01B 077 04D 127 07F 177 0B1 227 0E3 277 115028 01C 078 04E 128 080 178 0B2 228 0E4 278 116029 01D 079 04F 129 081 179 0B3 229 0E5 279 117030 01E 080 050 130 082 180 0B4 230 0E6 280 118031 01F 081 051 131 083 181 0B5 231 0E7 281 119032 020 082 052 132 084 182 0B6 232 0E8 282 11A033 021 083 053 133 085 183 0B7 233 0E9 283 11B034 022 084 054 134 086 184 0B8 234 0EA 284 11C035 023 085 055 135 087 185 0B9 235 0EB 285 11D036 024 086 056 136 088 186 0BA 236 0EC 286 11E037 025 087 057 137 089 187 0BB 237 0ED 287 11F038 026 088 058 138 08A 188 0BC 238 0EE 288 120039 027 089 059 139 08B 189 0BD 239 0EF 289 121040 028 090 05A 140 08C 190 0BE 240 0F0 290 122041 029 091 05B 141 08D 191 0BF 241 0F1 291 123042 02A 092 05C 142 08E 192 0C0 242 0F2 292 124043 02B 093 05D 143 08F 193 0C1 243 0F3 293 125044 02C 094 05E 144 090 194 0C2 244 0F4 294 126045 02D 095 05F 145 091 195 0C3 245 0F5 295 127046 02E 096 060 146 092 196 0C4 246 0F6 296 128047 02F 097 061 147 093 197 0C5 247 0F7 297 129048 030 098 062 148 094 198 0C6 248 0F8 298 12A049 031 099 063 149 095 199 0C7 249 0F9 299 12B050 032 100 064 150 096 200 0C8 250 0FA 300 12C
Avaya PDS Digital Switch Module 7: CPU Information
September 17, 2001 Technical Workbook 7-7
DECIMAL 301-600 HEX 12D-258
DEC HEX DEC HEX DEC HEX DEC HEX DEC HEX DEC HEX
301 12D 351 15F 401 191 451 1C3 501 1F5 551 227302 12E 352 160 402 192 452 1C4 502 1F6 552 228303 12F 353 161 403 193 453 1C5 503 1F7 553 229304 130 354 162 404 194 454 1C6 504 1F8 554 22A305 131 355 163 405 195 455 1C7 505 1F9 555 22B306 132 356 164 406 196 456 1C8 506 1FA 556 22C307 133 357 165 407 197 457 1C9 507 1FB 557 22D308 134 358 166 408 198 458 1CA 508 1FC 558 22E309 135 359 167 409 199 459 1CB 509 1FD 559 22F310 136 360 168 410 19A 460 1CC 510 1FE 560 230311 137 361 169 411 19B 461 1CD 511 1FF 561 231312 138 362 16A 412 19C 462 1CE 512 200 562 232313 139 363 16B 413 19D 463 1CF 513 201 563 233314 13A 364 16C 414 19E 464 1D0 514 202 564 234315 13B 365 16D 415 19F 465 1D1 515 203 565 235316 13C 366 16E 416 1A0 466 1D2 516 204 566 236317 13D 367 16F 417 1A1 467 1D3 517 205 567 237318 13E 368 170 418 1A2 468 1D4 518 206 568 238319 13F 369 171 419 1A3 469 1D5 519 207 569 239320 140 370 172 420 1A4 470 1D6 520 208 570 23A321 141 371 173 421 1A5 471 1D7 521 209 571 23B322 142 372 174 422 1A6 472 1D8 522 20A 572 23C323 143 373 175 423 1A7 473 1D9 523 20B 573 23D324 144 374 176 424 1A8 474 1DA 524 20C 574 23E325 145 375 177 425 1A9 475 1DB 525 20D 575 23F326 146 376 178 426 1AA 476 1DC 526 20E 576 240327 147 377 179 427 1AB 477 1DD 527 20F 577 241328 148 378 17A 428 1AC 478 1DE 528 210 578 242329 149 379 17B 429 1AD 479 1DF 529 211 579 243330 14A 380 17C 430 1AE 480 1E0 530 212 580 244331 14B 381 17D 431 1AF 481 1E1 531 213 581 245332 14C 382 17E 432 1B0 482 1E2 532 214 582 246333 14D 383 17F 433 1B1 483 1E3 533 215 583 247334 14E 384 180 434 1B2 484 1E4 534 216 584 248335 14F 385 181 435 1B3 485 1E5 535 217 585 249336 150 386 182 436 1B4 486 1E6 536 218 586 24A337 151 387 183 437 1B5 487 1E7 537 219 587 24B338 152 388 184 438 1B6 488 1E8 538 21A 588 24C339 153 389 185 439 1B7 489 1E9 539 21B 589 24D340 154 390 186 440 1B8 490 1EA 540 21C 590 24E341 155 391 187 441 1B9 491 1EB 541 21D 591 24F342 156 392 188 442 1BA 492 1EC 542 21E 592 250343 157 393 189 443 1BB 493 1ED 543 21F 593 251344 158 394 18A 444 1BC 494 1EE 544 220 594 252345 159 395 18B 445 1BD 495 1EF 545 221 595 253346 15A 396 18C 446 1BE 496 1F0 546 222 596 254347 15B 397 18D 447 1BF 497 1F1 547 223 597 255348 15C 398 18E 448 1C0 498 1F2 548 224 598 256349 15D 399 18F 449 1C1 499 1F3 549 225 599 257350 15E 400 190 450 1C2 500 1F4 550 226 600 258
Module 7: CPU Information Avaya PDS Digital Switch
7-8 Technical Workbook September 17, 2001
DECIMAL 601-900 HEX 259-384
DEC HEX DEC HEX DEC HEX DEC HEX DEC HEX DEC HEX
601 259 651 28B 701 2BD 751 2EF 801 321 851 353602 25A 652 28C 702 2BE 752 2F0 802 322 852 354603 25B 653 28D 703 2BF 753 2F1 803 323 853 355604 25C 654 28E 704 2B0 754 2F2 804 324 854 356605 25D 655 28F 705 2C1 755 2F3 805 325 855 357606 25E 656 290 706 2C2 756 2F4 806 326 856 358607 25F 657 291 707 2C3 757 2F5 807 327 857 359608 260 658 292 708 2C4 758 2F6 808 328 858 35A609 261 659 293 709 2C5 759 2F7 809 329 859 35B610 262 660 294 710 2C6 760 2F8 810 32A 860 35C611 263 661 295 711 2C7 761 2F9 811 32B 861 35D612 264 662 296 712 2C8 762 2FA 812 32C 862 35E613 265 663 297 713 2C9 763 2FB 813 32D 863 35F614 266 664 298 714 2CA 764 2FC 814 32E 864 360615 267 665 299 715 2CB 765 2FD 815 32F 865 361616 268 666 29A 716 2CC 766 2FE 816 330 866 362617 269 667 29B 717 2CD 767 2FF 817 331 867 363618 26A 668 29C 718 2CE 768 300 818 332 868 364619 26B 669 29D 719 2CF 769 301 819 333 869 365620 26C 670 29E 720 2D0 770 302 820 334 870 366621 26D 671 29F 721 2D1 772 303 821 335 871 367622 26E 672 2A0 722 2D2 772 304 822 336 872 368623 26F 673 2A1 723 2D3 773 305 823 337 873 369624 270 674 2A2 724 2D4 774 306 824 338 874 36A625 271 675 2A3 725 2D5 775 307 825 339 875 36B626 272 676 2A4 726 2D6 776 308 826 33A 876 36C627 273 677 2A5 727 2D7 777 309 827 33B 877 36D628 274 678 2A6 728 2D8 778 30A 828 33C 878 36E629 275 679 2A7 729 2D9 779 30B 829 33D 879 36F630 276 680 2A8 730 2DA 780 30C 830 33E 880 370631 277 681 2A9 731 2DB 781 30D 831 33F 881 371632 278 682 2AA 732 2DC 782 30E 832 340 882 372633 279 683 2AB 733 2DD 783 30F 833 341 883 373634 27A 684 2AC 734 2DE 784 310 834 342 884 374635 27B 685 2AD 735 2DF 785 311 835 343 885 375636 27C 686 2AE 736 2E0 786 312 836 344 886 376637 27D 687 2AF 737 2E1 787 313 837 345 887 377638 27E 688 2B0 738 2E2 788 314 838 346 888 378639 27F 689 2B1 739 2E3 789 315 839 347 889 379640 280 690 2B2 740 2E4 790 316 840 348 890 37A641 281 691 2B3 741 2E5 791 317 841 349 891 37B642 282 692 2B4 742 2E6 792 318 842 34A 892 37C643 283 693 2B5 743 2E7 793 319 843 34B 893 37D644 284 694 2B6 744 2E8 794 31A 844 34C 894 37E645 285 695 2B7 745 2E9 795 31B 845 34D 895 37F646 286 696 2B8 746 2EA 796 31C 846 34E 896 380647 287 697 2B9 747 2EB 797 31D 847 34F 897 381648 288 698 2BA 748 2EC 798 31E 848 350 898 382649 289 699 2BB 749 2ED 799 31F 849 351 899 383650 28A 700 2BC 750 2EE 800 320 850 352 900 384
Avaya PDS Digital Switch Module 7: CPU Information
September 17, 2001 Technical Workbook 7-9
DECIMAL 901-1200 HEX 385-4B0
DEC HEX DEC HEX DEC HEX DEC HEX DEC HEX DEC HEX
901 385 951 3B7 1001 3E9 1051 41B 1101 44D 1151 47F902 386 952 3B8 1002 3EA 1052 41C 1102 44E 1152 480903 387 953 3B9 1003 3EB 1053 41D 1103 44F 1153 481904 388 954 3BA 1004 3EC 1054 41E 1104 450 1154 482905 389 955 3BB 1005 3ED 1055 41F 1105 451 1155 483906 38A 956 3BC 1006 3EE 1056 420 1106 452 1156 484907 38B 957 3BD 1007 3EF 1057 421 1107 453 1157 485908 38C 958 3BE 1008 3F0 1058 422 1108 454 1158 486909 38D 959 3BF 1009 3F1 1059 423 1109 455 1159 487910 38E 960 3C0 1010 3F2 1060 424 1110 456 1160 488911 38F 961 3C1 1011 3F3 1061 425 1111 457 1161 489912 390 962 3C2 1012 3F4 1062 426 1112 458 1162 48A913 391 963 3C3 1013 3F5 1063 427 1113 459 1163 48B914 392 964 3C4 1014 3F6 1064 428 1114 45A 1164 48C915 393 965 3C5 1015 3F7 1065 429 1115 45B 1165 48D916 394 966 3C6 1016 3F8 1066 42A 1116 45C 1166 48E917 395 967 3C7 1017 3F9 1067 42B 1117 45D 1167 48F918 396 968 3C8 1018 3FA 1068 42C 1118 45E 1168 490919 397 969 3C9 1019 3FB 1069 42D 1119 45F 1169 491920 398 970 3CA 1020 3FC 1070 42E 1120 460 1170 492921 399 971 3CB 1021 3FD 1072 42F 1121 461 1171 493922 39A 972 3CC 1022 3FE 1072 430 1122 462 1172 494923 39B 973 3CD 1023 3FF 1073 431 1123 463 1173 495924 39C 974 3CE 1024 400 1074 432 1124 464 1174 496925 39D 975 3CF 1025 401 1075 433 1125 465 1175 497926 39E 976 3D0 1026 402 1076 434 1126 466 1176 498927 39F 977 3D1 1027 403 1077 435 1127 467 1177 499928 3A0 978 3D2 1028 404 1078 436 1128 468 1178 49A929 3A1 979 3D3 1029 405 1079 437 1129 469 1179 49B930 3A2 980 3D4 1030 406 1080 438 1130 46A 1180 49C931 3A3 981 3D5 1031 407 1081 439 1131 46B 1181 49D932 3A4 982 3D6 1032 408 1082 43A 1132 46C 1182 49E933 3A5 983 3D7 1033 409 1083 43B 1133 46D 1183 49F934 3A6 984 3D8 1034 40A 1084 43C 1134 46E 1184 4A0935 3A7 985 3D9 1035 40B 1085 43D 1135 46F 1185 4A1936 3A8 986 3DA 1036 40C 1086 43E 1136 470 1186 4A2937 3A9 987 3DB 1037 40D 1087 43F 1137 471 1187 4A3938 3AA 988 3DC 1038 40E 1088 440 1138 472 1188 4A4939 3AB 989 3DD 1039 40F 1089 441 1139 473 1189 4A5940 3AC 990 3DE 1040 410 1090 442 1140 474 1190 4A6941 3AD 991 3DF 1041 411 1091 443 1141 475 1191 4A7942 3AE 992 3E0 1042 412 1092 444 1142 476 1192 4A8943 3AF 993 3E1 1043 413 1093 445 1143 477 1193 4A9944 3B0 994 3E2 1044 414 1094 446 1144 478 1194 4AA945 3B1 995 3E3 1045 415 1095 447 1145 479 1195 4AB946 3B2 996 3E4 1046 416 1096 448 1146 47A 1196 4AC947 3B3 997 3E5 1047 417 1097 449 1147 47B 1197 4AD948 3B4 998 3E6 1048 418 1098 44A 1148 47C 1198 4AE949 3B5 999 3E7 1049 419 1099 44B 1149 47D 1199 4AF950 3B6 1000 3E8 1050 41A 1100 44C 1150 47E 1200 4B0
Avaya
Avaya PDS Digital Switch
Module 8 Testing Tools
Avaya PDS Digital Switch Module 8: Testing Tools
September 17, 2001 Technical Workbook 8-1
INTERNAL TECHNICAL BULLETIN
NUMBER: 0083REVISED
DATE: August 4,1998
TOPIC AVAYA PDS
SUBJECT: MONITORING TELEPHONE LINES USING "SWIT" TOOL
-------- SETUP: --------
STEP 1: Dial into AVAYA PDS.STEP 2: Type cd /tmpSTEP 3: Type swit (return)
Type init switch1:2050
The "swit" tool accesses the communication link between the AVAYA PDS cpu and the Digital Switch.Once you have initiated the “swit” tool, you will see hexadecimal messages on your screen for each callbeing placed and each report from the switch to AVAYA PDS. If your system is actively calling, thesecommands can happen very rapidly. When entering your commands, the screen will probably scrollpast your command line. To suppress these reports, type: show tx ok err
This mode will only show your input to the “swit” utility. Use this mode when youare not interested in reports from the switch to the “swit” utility.
If after Step 3 above you see a message "Connection Refused", then type quit to get the AVAYA PDScommand line again. Check the following:
A. Retype the commands to correct any typing errors.
B. Go to /etc/hosts and verify that the name of the switch is "switch1". If it is something different, thenredo steps 2 and 3 above with the actual switch name you found in the hosts file.
C. If you still cannot get into swit after step B above, you will need to verify that port 2050 has beenconfigured on the Digital Switch. Log into the Digital Switch. Go to "System Configuration" (B), thento "Host Configuration" (C). Type Control+F. This moves the cursor to the next page. Is port 2050configured? If not, the configuration should be:
Interface Ethernet Connect Password _________________ Loc. Port 2050
Module 8: Testing Tools Avaya PDS Digital Switch
8-2 Technical Workbook September 17, 2001
Host Name ENET3 Rem.Inst. Addr INADDR_ANY Rem. Port 0Trace (1/0) 0 Alarm State OnProtocol TCPReset Time 2
STEP 4: Once you have successfully entered the swit utility, type ? A help screen which defines all theavailable commands on the current version of swit will follow. Verify that the monitor command islisted The monitor command allows you to hear both sides of the line, i.e. the customer and the agent.The listen command only allows you to hear the customer side of the line. If you are troubleshootingproblems associated with dialing or wait queue messages, you will not be able to hear what the switch isoutputting if you use the listen command.
STEP 5: Type quit to exit the swit utility and return to the AVAYA PDS command line.
STEP 6: Determine the telephone line to be used to monitor calls. This line should not be on an activejob. Check LINEASSIGN in master.cfg. Are there any line groups which are not currently on ajob? You may need to set up a “test” line group to use for monitoring. If a job attempts to place a callon the line you are using to monitor, your connection will be lost. This can be frustrating because youwill have to redo the "Monitoring" steps listed below.
STEP 7: Type go config
STEP 8: Type more dgswitch.cfg
Find the entries which show the decimal port addresses for the line you will be using to monitor and theline you wish to hear. Make a note of both these decimal addresses.
STEP 9: Type more phonefmt.cfg
Determine the dialing pattern which will be used to place a long distance call to yourself from this site,i.e. 9#, 9-1-#, 425#, etc.
-------- MONITORING: --------
The next step is to call yourself using driver. If you have access to a DID telephone number, simplycall that number. Otherwise, call 425-558-8008, then insert pauses and your extension. Use the callcommand as shown below.
STEP 10: Program the call command on a button on your PC as shown in the example below:
Avaya PDS Digital Switch Module 8: Testing Tools
September 17, 2001 Technical Workbook 8-3
call 1 9-14255588008-----1--2766
Program your function key to use the correct dialing pattern as determined in step 9 above. Enter yourown extension following the pauses.
STEP 11: Type driver n (n=the number of the vacant line used to monitor) Type offhook and wait for a response of [0].
Enter the call command using the button on your PC that you programmed in Step 10 above. Pressthe Enter key. If the command functions correctly, your telephone should ring. Answer the phone inyour customary manner.
STEP 12: After you have established an audio connection to your telephone, type end to exit driver.DO NOT HANG UP YOUR PHONE!!
STEP 13: Type cd /tmp (if you are not already in this directory)
STEP 14: Type swit (return) Type switch1:2050 (or equivalent) to enter the swit utility.
STEP 15: Verify that you have a good connection on your telephone by typing:
listen %xxx 4c4 (return)
where "xxx" is the decimal address of the line you are using to perform the monitoring, i.e. the line youhave used to call yourself. "4c4" is the hexadecimal address for a tone on the digital switch. Once youhit the return key and you see that swit has processed your command, you should hear a tone on yourtelephone if you have a good audio connection to the digital switch. If you do not hear the tone, you willneed to hang up your telephone and repeat steps 11-15. You can use this test to verify your audioconnection at any time during the monitoring proess.
STEP 16: Type listen %xxx 4c0 (return)
"4c0" is the hexadecimal address of "quiet" on the digital switch. Once this command is processed bythe swit utility, you should hear silence. Before you can begin monitoring you will need to use thiscommand so that you are listening to silence before you connect your monitoring line to the line you wishto hear.
STEP 17: If you are using the monitor command, type:
monitor %xxx %yyy (return)
Module 8: Testing Tools Avaya PDS Digital Switch
8-4 Technical Workbook September 17, 2001
where "xxx" is the decimal address of the line used to do the monitoring, i.e. the line which you haveused to call yourself, and "yyy" is the decimal address of the line you are monitoring.
If you are using the listen command, type:
listen %xxx %yyy (return)
where "xxx" and "yyy" are defined the same as under the monitor command.
At this point you have established a bridge between the line you are using to call yourself and the lineyou wish to listen to. The agent and the customer cannot hear you-- but you can hear them.
STEP 18: Type quit to exit swit and return to the AVAYA PDS command line. The monitoringconnection you have established will stay intact until you remove it.(See the section of this Tech. Bulletin, "Ending Your Monitor Session.")
STEP 19: Go to your jobmon screen and monitor what the AVAYA PDS says the line you aremonitoring is doing.
-------- ENDING YOUR MONITOR SESSION: --------
STEP 20: When you wish to stop monitoring a particular line, type:
cd /tmp
STEP 21: Type swit (return) Type switch1:2050 (or equivalent)
STEP 22: If you have been using the monitor command, type:
disc %xxx (return)
This breaks the monitor connection and reconnects the line you are monitoring with to 4c0 (silence).If you have been using the listen command, type:
listen %xxx 4c0 (return)
NOTE: When you have been using the listen command, YOU MUST RECONNECT THE LINEYOU HAVE BEEN LISTENING WITH (i.e. the line you used to call yourself) BACK TO SILENCE(4C0) TO BREAKDOWN THE MONITORING CONNECTION. IF YOU DON'T, THE
Avaya PDS Digital Switch Module 8: Testing Tools
September 17, 2001 Technical Workbook 8-5
MONITORING CONNECTION REMAINS INTACT AND YOUR AGENTS MAY HEARCROSS-CONNECTED CONVERSATIONS.
STEP 23: If you want to change the port you are monitoring, then determine the decimal address of thenew line you wish to hear and return to Step 17 above.
STEP 24: If you are done monitoring the system, after you are sure that you have torn down yourmonitoring connection, type quit to return to the AVAYA PDS command line.
STEP 25: Hang up your telephone.
Module 8: Testing Tools Avaya PDS Digital Switch
8-6 Technical Workbook September 17, 2001
“Driver” commands
end Exit driver program
channel n Activate channel nn = 0 - 95 (for 96 line system)
ch_reset Attempts to reset (hangup) on ALL switch ports
dlmsg msg# file Download message file to LPVC as number msg#msg# = 0 - 255file = digitized message saved at root level of switch VME.
deliver msg# Deliver message to current channel.msg# = 0 - 255
offhook [timeout] Take current channel offhook, seize port and wait 5 seconds for dial tone.Port seized is recorded for use by dial, call, and hangup.timeout - no effect
dial digits Transmit digits as DTMF on port seized by offhook, no CPA is used.digits - dial string to be transmitted.
call stgy digits [ringcnt] Transmit digits as DTMF on port seized by offhook, CPA is returned usingcall detection mode stgy.stgy - 0 = NORM_VOICE 1 = NORM_VOC/ANS
2 = ANSP_VOC/ANS 3 = ANSP_VOICEdigits - dial string to be transmitted.ringcnt - not used at this time.
hookflash [timeout] Hookflash on port seized by offhook.timeout - no effect.
isoffhook Checks status flag set by offhook. Can be cleared using hangup.
ringtest [ringflg] Test for ringing on inbound port in dgswitch.cfg. If ringing, answer (seize)the line.ringflg - applies only to testmode:
1 = return R_RINGING2 = return R_TIMEOUT
hangup Hangup on port seized by offhook.
vresponse [timeout] Accept voice response.timeout - no effect
connect port1 port2 connect audio path between port1 and port2.port# - decimal address of port in dgswitch.cfgBoth ports must be offhook to connect.
disconnect port1 port2 Tear down connection between port1 and port2.port# - decimal address of port in dgswitch.cfg
Avaya PDS Digital Switch Module 8: Testing Tools
September 17, 2001 Technical Workbook 8-7
zip port1 Send zip tone to port1.port1 - decimal address of port in dgswitch.cfg
seize port1 Direct request to swif to seize/answer port. Port is not recorded for dial,call, etc.port1 - decimal address of port in dgswitch.cfg
seize 10000 res. group Seizes next available port in resource group
drop port1 Direct request to swif to drop port.port1 - decimal address of port in dgswitch.cfg
download msg# file Direct call to swif to download file and associate it with msg#, not theVoicelink message number.msg# = 0 - 254file = digitized message saved at root level of switch VME.
start_play port1 msg# Play prompt associated with msg# by download command, to port1.port1 - decimal address of port in dgswitch.cfgmsg# = 0 - 254
stop_play port1 Abort prompt play on port1.port1 - decimal address of port in dgswitch.cfg
mon port1 port2 Start a conference between port1 and port2 and any port alreadyconnected to port2. Port1 will LISTEN ONLY to the conference, and willnot be heard.port# - decimal address of port in dgswitch.cfg
conf port1 port2 Start a conference between port1 and port2 and any port alreadyconnected to port2. Port1 has 2-way communication to the conference.port# - decimal address of port in dgswitch.cfg
? Displays menu.
Module 8: Testing Tools Avaya PDS Digital Switch
8-8 Technical Workbook September 17, 2001
“Driver” Responses
RESPONSE MEANING
0 Successful Command1 Invalid Command Sequence2 Miscellaneous error3 Timeout - No Dial Tone4 Other end Disconnected Prematurely5 Request to Prompt Operator6 Voice Response7 Tone Response8 Rotary Dialed Response9 Unknown Response10 Command Aborted11 Busy Signal12 Continuous Tone13 Answering Machine14 Probable Human Voice15 No Answer35 Managed Dial - Cancel Call36 Op Intercept - Type Unknown37 Op Intercept - No Circuit Available38 Op Intercept - Disconnected39 Op Intercept - Vacant Number40 Op Intercept - Reorder41 Ring Flag if Detected42 Complete Line Failure50 Headset is on-hook78 Vresponse on AVAYA PDS indicates line has gone idle89 Vresponse on AVAYA PDS indicates line still active