DEVOTED TO THE “BUSINESS” OF BUSINESS TRAVEL · health and wellbeing. The award-winning resort is delighted to present a Summer Wellness Retreat at the world-renowned Dheva Spa

www.odysseymediagroup.com

May 10, 2010Published by Odyssey Media Group

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DEVOTED TO THE “BUSINESS” OF BUSINESS TRAVEL

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Pacific Club Lounge At The Pan Pacific Vancouver HotelPan Pacific Vancouver, a downtown waterfront Vancouver hotel, features 503 well-appointed rooms and suites. Its unique location atop a pier overlooking the city’s magnificent waterfront affords guests and visitors panoramic vistas of the harbour, mountains, Stanley Park and the city skyline.

The Pan Pacific Vancouver hotel offers a comprehensive range of elegant meeting and event facilities for business and social gatherings and guests can look forward to convenient access to the city’s spectacular cruise ship terminal, World Trade Centre office complex, convention centre, shopping and entertainment district.

Fly In Style, Stay In Style In Dubai With EmiratesEmirates Airline has teamed up with Armani Hotel Dubai and The Address Downtown Dubai to offer its First and Business Class passengers flying to or via Dubai, luxurious complimentary hotel stays. First Class passengers receive a two-night stay with breakfast at the newly opened Armani Hotel Dubai, while Business Class passengers get a one-night stay with breakfast at The Address Downtown Dubai.

Mandarin Oriental Dhara Dhevi Offers Wellness RetreatProviding a calm and relaxing haven in northern Thailand, Mandarin Oriental Dhara Dhevi, Chiang Mai is the ideal venue in which to assess and improve personal health and wellbeing. The award-winning resort is delighted to present a Summer Wellness Retreat at the world-renowned Dheva Spa.

Dusit International Focusing On Middle EastDusit International has made the Middle East its priority market for overseas expansion, targeting to operate at least 15 hotels by 2015. The fast-track expansion plan will make the group one of the leading Asian brands in the Middle East.

Dusit International currently operates five properties in this region, including Dusit Thani Dubai, Dusit Princess City Centre Dubai, Dusit Residence Dubai Marina, Pearl Coast Premier Hotel Apartments, as well as a distinguished hotel in Egypt - Dusit Thani LakeView Cairo. Adding to its hotel collection in this region, Dusit aims to open hotels and resorts in Abu Dhabi, Jeddah in Saudi Arabia, Bahrain, Oman, and Qatar within three years.

Mr. Chanin Donavanik, Chief Executive Officer, Dusit International said, “The Middle East is a strategically important market for Dusit as the region remains one of the world’s leaders in travel and tourism.

www.odysseymediagroup.com page 2

Publisher & Managing Editor: Colin J. Holden - [email protected] Editor: Brian Menzies - [email protected] Editor: Edward Lambert - [email protected]

Technology Editor: Marten Streifel - [email protected]. Editor: Deborah Ibsen - [email protected]

Vancouver, Canada - San Francisco, USATelephone: (604) 543-7375

INSIDESeneca Business Travel Partners With GlobalStar page 3CWT Extends Products & Services To Mobile PlatformsRADIUS Global TMC Gains Foothold In Latin America

RADIUS Partners With TRX page 4GTA & Marriott Sign Global Distribution AgreementAmadeus Altéa Platform Sets New Record

Pegasus: Bookings Up Five Of Next Six Months page 5Trust International Integrates TrustYou Into YourVoyagerHotelzon Launches LiveView

JetBlue Airways & South African Airways Announce Interline Agreement page 6

Delta To Offer Detroit-Sao Paulo Service page 7Carlson Examines Impact of LCC Loyalty ProgramsEtihad Airways’ Coral Economy ‘Inspired Service’ Rollout

Finnair To Operate A Record 20 Flights Per Week To Japan page 8Qantas Frequent Flyer Membership Hits 7 MillionDelta SkyMiles Cardholders Get Free Checked Bag

Jumeirah Hotels Offers Discount To Members of Emirates Business Rewards page 9Fly In Style, Stay In Style In Dubai With EmiratesVirgin America Introduces New Wine & Food Pairings

Dusit International Focusing On Middle East page 10Delta Hotels Offers Delta Privilege Members A More Affordable SummerWORLDHOTELS Expands Portfolio In Budapest

Grupo Posadas Expands Loyalty Program page 11Sleep Inn Hotels Refresh Their BrandPacific Club Lounge At The Pan Pacific Vancouver Hotel

Crowne Plaza Hong Kong Receives Asia Pacific Property Awards page 12Hampton Hotels Opens Eight Properties In MarchMarriott International’s Triple Doha Expansion UpdateMandarin Oriental Dhara Dhevi Offers Wellness Retreat

The AETAS bangkok Marks Launch With Promotion page 13HSBC Renews Global Premier Relationship With MasterCard WorldwideMcCarran International Airport Introduces MasterCard PayPass

Grosfield Named President & CEO, Amex Bank Of Canada page 14Kuoni Connect Appoints New Head of Product ManagementTravelport Names Kurt Ekert Chief Commercial OfficerRendezvous Hospitality Group Name DOSM For New ZealandToronto Pearson Names New Vice President


TRAVEL MANAGEMENTSeneca Business Travel is the new and exclusive partner of GlobalStar Travel Management.

Seneca Business Travel is a division of Seneca S.p.A. which is dedicated to the organization of business travel and MICE. Seneca was established in 1992 in Guardiagrele (Abruzzo region) and currently employs over 60 people. The company is fully independent and privately owned.

Seneca’s CEO Ercolino Ranieri comments; “Seneca is one of the foremost business travel agencies in Italy and also one of the most innovative, thanks to our totally client-focused approach. Enabling us to achieve high levels of client satisfaction. We continue to see a steady growth in our International client base and therefore the partnership with GlobalStar Travel Management offers us the ability to service our clients all over the world while maintaining the high personal service standards that Seneca is known for”.

GlobalStar’s Director of Partner Recruitment Mark van Iersel stated; “we are delighted that Seneca Business Travel has joined GlobalStar - they are a very good culture fit and they share our client service values and entrepreneurial vision. We looked at numerous potential Partners - but no other company matched the quality and service delivery offered by Seneca Business Travel - making them the obvious choice for our network”.

Mr. Ercolino Ranieri will play an energetic and steering role in the GlobalStar organization, which will include a seat on the Global Board where he will assist in setting the direction and strategy for the GlobalStar organization.

www.globalstartravel.com

Seneca Business Travel Partners With GlobalStarRADIUS Global TMC Gains Foothold In Latin AmericaTravel agency TTS Viajes, S.A. in Argentina has joined RADIUS. Headquartered in Buenos Aires, the addition of TTS Viajes strengthens RADIUS’ position in the Latin American corporate travel marketplace and reinforces the company’s ability to provide multinational corporate clients with true global coverage and local service excellence.

As one of Argentina’s top five travel agencies, TTS Viajes was selected by RADIUS for its strong commitment to client and supplier relations, and for prioritizing a corporate travel sales pipeline throughout the region. With total sales of nearly $60 million US, TTS Viajes has over 100 travel experts working in their main office, and 30 additional professionals located in branches around the country. Major clients include Grupo Clarín, Essen, Laboratorios Bagó, Embajada Británica, Sodexho, Sancor Seguros, HSBC Rewards and more.

“In a market as competitive as Latin America’s, being part of a TMC with a global presence in so many markets is fundamental to continued growth,” said TTS Viajes President Francisco Escalada. “We are proud and honored to have been selected as a member of such a prestigious organization as RADIUS, and we look forward to building a strong partnership enabling the delivery of outstanding service to our corporate clients.”

“TTS Viajes has quickly proven to be an enthusiastic, influential partner in Argentina and throughout Latin America,” explained Chris Vasiliou, President and CEO of RADIUS. “As we continue to strengthen the RADIUS global network to provide targeted regional support to our multinational corporate clients, Member Agencies such as TTS Viajes are key to delivering the local service excellence that has become synonymous with the RADIUS name.”

www.radiustravel.com

CWT Extends Products & Services To Mobile PlatformsCarlson Wagonlit Travel has signed non-exclusive, global referral agreements with conTgo and WorldMate, enabling the company to extend some of its key products and services to SMS and smartphone platforms, which are provided by each supplier respectively. This is the first phase of an extensive plan CWT has to increasingly offer

its products and services via mobile channels and social networks.

Travelers will be able to receive concise, easy-to-read itineraries from CWT via conTgo’s SMS platform and WorldMate’s premium mobile travel assistant application for the BlackBerry and iPhone. This application will be available for the Android platform later this year. In addition to personalized, synchronized itineraries, travelers will receive alerts if their flights are delayed or canceled and up-to-the-minute schedules through the WorldMate application. Companies with a global travel program and more than one online booking tool can authorize WorldMate to consolidate transactions from all corporate online reservation systems for added benefit.

CWT’s suite of security solutions, including health and safety alerts, real-time crisis communications and destination intelligence, can also be sent to travelers’ mobile phones via SMS. This is true for specially targeted messages regarding travel

policy compliance and risk mitigation as well. Furthermore, via the conTgo SMS solution, travelers can get instant feedback to specific requests, including destination-related information.

Andrew Winterton, CWT president, suppliers, products & technology, said: “Today, mobile connection is a must for business travelers. They want relevant information concerning their business trip in real time and they expect on- and offline services to be available anytime, anywhere. The market offers a variety of premium-priced, mobile solutions from which to choose and travelers often make their own selection so they can stay well informed and in control before, during and after their trip. Companies that do not offer travelers a managed mobile solution incur higher costs, inadvertently encourage non-compliant decisions, and risk the spread of confidential information through social networks. By making our products and services available via mobile channels such as conTgo and WorldMate, we can help our clients offer a preferred solution with the right


functionalities for their travelers. This has a direct impact on their bottom line. These are exciting times for our industry and CWT is well positioned to help its clients make the most of mobile developments.”

www.carlsonwagonlit.com

RADIUS Partners With TRXRADIUS announced it has entered into a multi-year agreement with TRX, a global provider of travel technology, process automation, consulting and data services, for its data reporting tool. RADIUS conducted extensive industry research and testing and determined that TRX offered the global platform and reporting flexibility that today’s multinational corporations demand.

RADIUS’ global portfolio of clients requires travel management tools that facilitate cross-border travel, business activity and full-trip data reporting. The worldwide coverage of the TRX data reporting platform allows procurement and travel managers to view, analyze and report on key performance indicators in order to control spending and prevent travel policy leakage. TRX’s optional data enhancement services - hotel data normalization, credit card transactions, expense management tools, air contract processing and more - refine and improve data quality and reporting capabilities.

“TRX offers the architecture, approach and vision to be a resourceful, responsive technology partner with RADIUS for many years to come,” explained Jay Richmond, SVP, Supplier Relations & Product Management. “Our on-demand reporting and flexible formatting provides multinational corporate clients with the information they need by traveler, route, vendor, contract. anytime, anywhere.”

“TRX’s expertise, strong reputation and innovation in data management and business intelligence directly supports our mission to deploy powerful, best-in-class solutions that add value to our clients’ business,” said Chris Vasiliou, President and CEO of RADIUS. “This strategic new agreement enables us to provide market-leading data reporting and analytics to our multinational corporate clients.”

“We’re excited to partner with RADIUS and extend our leadership role in travel data management and reporting,” said Shane Hammond, President and CEO, TRX. “Our joint efforts will provide the RADIUS network of travel agencies and corporate clients with immediate

access to the leading reporting solution in the market today.”

www.radiustravel.com

GTA & Marriott Sign Global Distribution AgreementGTA by Travelport, a global travel wholesaler, has signed a distribution agreement with Marriott International Inc. to further strengthen their strategic relationship.

The distribution agreement provides GTA’s thousands of tour operator and travel agency customers more flexibility when planning stays at Marriott Hotels & Resorts, JW Marriott Hotels & Resorts, Renaissance Hotels & Resorts, Courtyard, Residence Inn, Fairfield Inn & Suites, TownePlace Suites and SpringHill Suites.

The increased property and room category content complements GTA’s existing range of hotels and destination services, enhancing its product offering and providing GTA’s clients greater choice when preparing tour and travel arrangements for their customers.

“Marriott operates some of the best recognized brands in our industry; we are thrilled to offer our customers increased property, room category and rate type choice across the expanding Marriott brand portfolio globally,” stated Kurt Ekert, GTA Chief Operating Officer. “This enhanced relationship with Marriott increases our product offering and empowers our customers with the ability to offer their clients expanded choice, as well as even more last minute availability.”

“GTA’s global footprint of travel professionals provides Marriott and our property owners a unique distribution opportunity especially in emerging areas such as China, parts of the Middle East and Latin America,” Julius Robinson, Vice President, Global Sales Intermediaries at Marriott International Inc. “GTA’s dynamic multi-channel distribution network is an ideal channel to present our hotel portfolio.

It will allow us to speak to more customers in the language of the travel professional while working with GTA. Our hotels have worked with GTA for many years but this agreement is a true milestone that will further cement our excellent business relationship.”

Amadeus Altéa Platform Sets New RecordAmadeus, a travel technology partner and transaction processor for the global travel and tourism industry, announced record performance of its airline IT business and strategy highlights for 2010.

Amadeus’ airline IT division has seen a strong uptake of its flagship solution, the Altéa Suite, which enables airlines to seamlessly manage their customers from their shopping experience to check-in. Over the course of 2009, Amadeus’ data centre processed 238 million passengers boarded from airlines using Altéa, 23% more than in the previous year. This represents 11% of the world’s air traffic.

Since January 2009, Amadeus has migrated 31 airlines to one or more Altéa CMS modules and contracted 30 further airlines. In the last few months, Aegean Airlines and TAM became fully operational on Altéa CMS in time record migrations. Spanair migrated its departure control system to the Star Alliance Common IT Platform and thus completed adoption of the joint centralised platform developed and hosted by Amadeus for participating Star Alliance members.

Amadeus’ migrations are gathering pace with 77% of its Altéa customer base already using the Altéa Reservations and Inventory modules. Some 22 airlines have already cut-over to the last module of the Suite, the Altéa Departure Control System (DCS), launched in 2007. Migrations to DCS will continue to be an important focus throughout 2010 with more than 20 projects in the pipeline.

“In this challenging operating environment we have seen airlines invest more than ever in technology that contributes to cost savings, customer benefits and revenue enhancements”, said Julia Sattel, VP Airline IT, Amadeus. “Further, we have set up a dedicated IT consultancy team to ensure our airline customers are exploiting the full power of the technology we provide them with”, she added.

The Airline Global Services group which builds on Amadeus’ 20 year

GDS/CRS


experience providing IT services to airlines, has to date undertaken consultancy and system integration projects with over 50 airlines, including Finnair and Icelandair in 2009.

Amadeus has continued to focus on innovation and further develop its airport IT business. Beyond the departure control systems in place, Amadeus has invested in complementary solutions to improve airport IT and provide more integrated airport services. Nice Côte d’Azur Airport, Air France, Amadeus and IER partnered to pilot a new mobile boarding pass based on Near Field Communication (NFC) technology.

Amadeus e-commerce also continued to be an area of expansion. In 2009 Amadeus launched Affinity Shopper, an extreme search solution for airlines websites, for which the company was awarded the PhoCusWright Travel Innovation Summit Award. Through this solution consumers can explore and select their trip based on their desired holiday experience, allowing them to ask online open questions such as “where can I go, what can I do, for what I want to spend?”. Amadeus e-commerce solutions generated approximately ?10 billion of revenue for airlines during 2009.

“During 2010 Amadeus will continue to focus on delivering solutions and innovation in areas such as revenue management, e-commerce and ancillary sales”, commented Julia Sattel. “Ancillary sales have become imperative across the airline industry as evidence has shown there is significant potential to improve profit through the up-selling and cross-selling of these products and services. Amadeus already enables the sale of ancillary services through airline websites, and is currently working to support all sales channels during the coming months, she added.

www.amadeus.com

Hotelzon Launches LiveViewHotelzon LiveView, which launched to the global market, is the next generation hotel booking tool from Europe ‘s IT specialist for the hotel sector, Hotelzon.

Hotelzon’s take on the demands of today’s business traveller and event bookers sees the new LiveView application build on the features of the existing mobile booking tool to incorporate a set of rich new features including fully interactive maps on mobile devices.

The new GPS search activates a map on the mobile screen showing current location, and as the traveller moves around either in the car or by foot, the map moves simultaneously just as a sat-nav would. As travellers approach an area where a hotel is located, a balloon appears with the name of the hotel and the lowest available price. This feature is ideal for travellers looking for a place to stay whilst walking in a city centre on driving in an unfamiliar area.

Similar to the Hotelzon mobile 2.0 application, users of LiveView can perform a targeted search based on a number of specific keywords including area, amenities and hotel brand. Bookings can be made in just 5 steps and once the reservation has been confirmed the option to get driving instructions to reach the hotel can be selected.

Jani Kaskinen, Hotelzon CEO said, “The recent disruption to many independent and business travellers’ itineraries proves how important and useful a tool like this can be. With the emergence and growing distribution of GPS enabled smartphones and mobile based map engines it has become possible to create a tool which uses localisation to provide specialised services to mobile users.

“By adding LiveView to our application portfolio, Hotelzon is aiming to strengthen its already established position as one of the leading online hotel reservation providers. Developing this application with extended features for mobile users strengthens Hotelzon’s positioning at the forefront of this market.”

Pegasus: Bookings Up Five Of Next Six MonthsPegasus Solutions has issued the March edition of The Pegasus View, indicating a tipping point in booking confidence, especially in business travel.

Based on data drawn from billions of global distribution system (GDS) and alternative distribution system (ADS) transactions for the month, March’s The Pegasus View shows future bookings through the GDS are up five of the next six months, while bookings for Q1 2010 through both channels were higher than the same period for the last three years.

Of relative importance to hotels struggling with depressed rates, March 2010 average daily rate (ADR) jumped +1.68% over March 2009, representing the first year-over-year rate increase in quite some time. March bookings through both the GDS and ADS also exceeded March 2009 by +7.96%, March 2008 by +19.91%, and March 2007 by +27.18%.

“It’s here. We and other experts have been forecasting, hoping for, a recovery, and now the numbers show it. Net revenue in the GDS is up for the third month in a row, five of the next six months are up in the same channel, and ADR in both channels actually rose for a change,” said Mike Kistner, chief executive officer of Pegasus Solutions. “Now is the time for the hotels that weathered the storm to plan for the next: an upswing. Revenue management and yield management strategies will be more important than ever in translating the coming increase in travel to closing the ADR gap, thus raising prospects for increasing gross revenue.”

Revenues through both channels in March 2010 came in +8.29% over 2009, +0.91% over 2008 and +10.97% over 2007, with the first quarter realizing a +5.42% increase above the first quarter of 2009. This and other data in The Pegasus View, as well as other industry reports, paints a positive outlook for 2010, according to Kistner.

“As corporations report earnings in line with or better than expectations, business travel overall should react accordingly,” added Kistner. “This, combined with consumer confidence, will provide a good indication of the coming summer months, which rely heavily on the leisure market. We’re keeping a watchful eye on the world’s economies as they will determine the sustainability of this recovery.”

www.pegs.com

Trust International Integrates TrustYou Into YourVoyagerTrust has integrated TrustYou, an independent quality search engine, into yourVoyager.

TrustYou-Analytics allows hotel chains and single hotels to get a complete overview of their online reputation and actively manage social media and guest reviews. TrustYou summarizes all Internet reviews in a single location so hotels can respond quickly and appropriately to praise or criticism on a case-by-case basis or as a new trend

takes shape in order to manage their reputation.

Trust International is making TrustYou-Analytics, with several preformatted


AIRLINES & AIRPORTS

reports, including the statements about the hotels, available to all of its customers on their yourVoyager landing page. The hotel group can easily upgrade to the entire TrustYou-Analytics package customized to the hotel group’s requirements. yourVoyager is Trust’s new CRS platform which includes centralized reservation system (CRS) functionality for hotels plus one-click dashboards on performance, yield management, rate shopping and now reviews.

“Consumers often make decisions on which hotels to use based on online reviews,” said Richard Wiegmann, Managing Director, Trust International.

“What better time to make hotel staff aware of what is being said about the property, enable staff to re-act proactively and then make such reviews available when customers are researching rates and booking rooms! Trust International prides itself on offering the best of breed products and services and we’re excited to be offering our hotel clients yet another top quality service to enhance their business. We anticipate that skillful use of TrustYou can lead to more bookings for our customers and improved responsiveness by hotels - a win for all parties,”

“We are honored that Trust

International decided to include the services of our search engine for their clients,” said Benjamin Jost, Co-Founder and Managing Director of TrustYou. All customers of yourVoyager CRS now have the opportunity to get a first impression of what TrustYou can do for them. Those who wish to receive deeper insight in online reviews are able to upgrade for a small cost to TrustYou Analytics’ full scope of features: Comparison with competitors and competitor analysis, daily updates on the latest reviews, a quality analysis of the internet perception of your business, as well as the full monitoring of posts on YouTube, Twitter, Facebook and other important social media.”

JetBlue Airways & South African Airways Announce Interline Agreement JetBlue Airways and South African Airways (SAA) have established a comprehensive interline agreement, providing new and convenient connection options for both SAA and JetBlue customers wishing to travel between the U.S. and Southern Africa. Effective May 12, 2010, customers will be able to purchase a single itinerary for travel on flights of both carriers in one simple transaction, enjoying easy connecting service between select JetBlue cities and 40 cities in the South African Airways network via JFK.

New York’s JFK is a key gateway for SAA with their daily non-stop flights to South Africa and is also the base of operations for JetBlue Airways, where it is the largest domestic airline. By working together at JFK the carriers will offer more options for travel between the United Stated and Southern Africa and provide customers with a smooth travel experience.

This new partnership will offer increased convenience to customers on both sides of the Atlantic by allowing customers to travel on one single e-ticket and by offering through check-in. Customers will be able to check their bags to their final destination and receive boarding cards for both carriers’ flights upon check-in with either JetBlue in the U.S. or SAA in Southern Africa.

“There are lots of travelers flying to South Africa and Southern Africa that originate in many of the cities that JetBlue currently serves,” said Marc Cavaliere, executive vice president, North America for South African Airways. “We have had numerous requests from our customers expressing an interest in being able to easily connect to SAA’s flights at JFK. It was an easy decision to create a seamless travel experience with JetBlue.”

“Additionally, there are great synergies in service between the two airlines as we both put a premium on customer service and satisfaction,” he added. “Perhaps best of all, this agreement comes just in time for the soccer championship in South Africa, and is a new and convenient way for JetBlue customers to experience the excitement of the tournament.”

“We are excited to team up with South African Airways, introducing the JetBlue Experience to even more customers around the world and extending our reach all the way to the African continent,” said Robin Hayes, Executive Vice President and Chief Commercial Officer at JetBlue.

“We look forward to offering our award-winning JetBlue Experience and even more choices to travelers, including all-leather seats, spacious legroom, unlimited free snacks and most importantly, genuine, friendly service. And, World Cup fans can follow the action on JetBlue with our 36 channels of free, live television and radio at every seatback.”

South African Airways has a specially-created corporate division in place dedicated to ensuring that fans have the most comfortable and convenient service to and between the World Cup matches, including a round-the-clock domestic African flight schedule that will make it easy to fly to and from matches in the different cities. This schedule will complement SAA’s already extensive flight schedule throughout Southern Africa that connects with the airline’s daily flights from New York/JFK.

In addition, all South African Airways flights in Johannesburg depart from the new, state-of-the-art Terminal B, providing for smooth and timely flight connections through a beautiful and modern terminal packed with many shopping, dining and relaxation options. A new lounge will provide Premium Business Class passengers with a luxurious haven in which to catch up on work, grab a bite to eat, or freshen up with revitalizing rainfall showers. Upon arrival in New York customers will transfer to JetBlue’s new state-of-the-art Terminal 5 at JFK with its wide array of shopping and dining options as well as free Wi-Fi throughout the terminal and enjoy a seamless connection into the JetBlue network.


Domestic service in the U.S. will be operated by JetBlue’s fleet of Airbus A320 and EMBRAER E190 aircraft. Both aircraft feature comfy leather seats equipped with personal seatback TVs that offer JetBlue’s signature in-flight entertainment: 36 channels of free, live DIRECTV programming and more than 100 channels of free XM Satellite radio. On flights longer than two hours, a selection of first-run movies and bonus features from JetBlue Features is also available.

www.flysaa.com www.jetblue.com

Carlson Examines Impact of LCC Loyalty ProgramsIn their latest white paper, experts at Carlson Marketing examine how loyalty programs can play an important role in the ongoing success of low-cost carriers (LCC). Loyalty programs have become the rule rather than the exception with 8 of the 10 largest LCCs offering at least some form of loyalty program.

“Now is the time for the LCCs to make loyalty programs differentiated and customer-value oriented if they are to continue to be competitive. Increased competition amongst LCCs and the growing focus on business travelers have led LCCs to test new models, including forming alliances, operating long-haul routes and offering more products and services,” according to Evert de Boer, senior director, global airline practice, Carlson Marketing. “It is therefore only natural for LCCs to invest in and continue to develop their frequent flyer programs. They can make LCCs more competitive, profitable, and better positioned to retain valuable customers.”

According to de Boer, LCCs are starting to explore new business models to defend and increase their competitive advantage. A more sophisticated loyalty program will support the efforts to attract incremental travelers and generate third-party revenues.

Generally ranked third behind price and schedule, loyalty programs in the airline business play an important role in the decision making process. However, de Boer says more factors must be considered in explaining the success of traditional frequent flyer programs.

The white paper shows that FFPs provide three sources of value for the airline. First it is a key influencer of behavior. Membership in a loyalty program is an important consideration when choosing between different alternatives. When price and schedule are on par, having a membership in a specific FFP may be the deciding factor. More importantly, some frequent flyers are willing to pay a premium to travel on a carrier of which they hold a frequent flyer card. Research shows that in a significant amount of cases, corporate travelers are willing to deviate from the corporate travel policy to travel on a preferred but more expensive carrier.

Second, it is a source of third-party revenue. Airlines have become increasingly innovative in using the FFP and its currency (miles) as an alternative distribution channel. Especially credit card programs - both co-branded and affiliated types - have turned out to be real cash generators for the airlines. In some cases, the sale of miles to partners has in fact generated richer margins than the traditional business of selling seats directly to customers. The level of profitability is dependent on a wide range of interconnected drivers that include generosity, breakage level, partner agreements, airline passenger load factors and overall cost efficiency.

Finally, it is a tool to understand, quantify and predict customer behavior. “The time is right for LCCs to apply the lessons in loyalty that the legacy carriers have learned over the last 20 years,” explained de Boer. “In fact, there is a natural fit between the LCCs’ ancillary revenue drive and the revenue generation from a well-run loyalty program.”

www.carlsonmarketing.com

Delta To Offer Detroit-Sao Paulo ServiceDelta Air Lines announced it has received approval from the U.S. Department of Transportation (DOT) to operate twice-weekly service between its Detroit Metropolitan Airport hub and Sao Paulo, Brazil. The new service, which will begin Oct. 21, is currently available for purchase at delta.com and other ticketing channels.

“We are gratified the Department of Transportation quickly approved our proposal to link Sao Paulo, South America’s largest business market, with our Detroit hub,” said Andrea Fischer Newman, senior vice president - Government Affairs. “Our new service to Brazil will strengthen the airport’s importance as a leading international gateway.”

To celebrate the new service, Delta is offering special introductory fares* starting at $449 each way (based on round-trip purchase) on flights between Detroit and Sao Paulo. Availability at these fares is limited, and tickets must be purchased by May 24 for travel between Oct. 21 and Dec. 10, 2010.

The new Detroit service will create a second competitive gateway to Brazil from the Midwest region and build on Delta’s continued expansion in the Detroit market, which includes new nonstop service to Hong Kong and Seoul-Incheon beginning in June. Delta also has an application pending with the DOT for nonstop service between Detroit and Haneda Airport in Tokyo.

The new routes have been enabled by Delta’s merger with Northwest Airlines, which was completed last year.

Delta also has a pending application with the DOT to expand service to daily between Detroit and Sao Paul in the future as additional frequencies become available.

www.delta.com

Etihad Airways’ Coral Economy ‘Inspired Service’ RolloutEtihad Airways has announced that its new Coral Economy cabin’s ‘Inspired Service’ has now been rolled out in over 40 of the airline’s 62 global routes, with the full roll-out due to be completed by the end of May.

The implementation of Etihad’s Coral

Economy ‘Inspired Service’ follows the successful roll-out of the innovative service concept in the airline’s premium cabins and as a ground service concept at its Abu Dhabi hub and in key airports across the airline’s global destination network.

‘Inspired Service’ provides the airline’s Economy class customers with a more tailored experience, including:

- greater choice of food and beverage,


Delta SkyMiles Cardholders Get Free Checked Bag Just in time for the peak summer travel season, American Express and Delta Air Lines announced the launch of a new benefit for U.S. Consumer and Small Business Gold, Platinum and Reserve Delta SkyMiles Credit Cardmembers. Starting June 1, 2010, Delta SkyMiles Credit Cardmembers will receive a free checked bag on every Delta flight -- up to a $50 savings per person on a round-trip ticket -- available for up to nine people in the same reservation.

“We are delighted to offer this new benefit to our Delta SkyMiles Cardmembers,” said Tracey Beberman, Senior Vice President and General Manager, Co-Brand Partnerships, American Express. “Cardmembers have told us that they value being recognized when they travel with Delta. We believe that this new first checked bag free benefit does just that and more. It provides tangible savings for Delta SkyMiles Credit Cardmembers when they fly.”

“We’re excited to team up with American Express to offer this benefit to SkyMiles Credit Cardmembers,” said Jeff Robertson, Vice President - SkyMiles. “Baggage fee waivers are one of the new benefits we are providing to reward some of our most engaged customers and extend these benefits to Cardmembers through our long-standing relationship with American Express.”

The new Card benefit applies to up to nine people traveling in the same reservation including the Cardmember. As a result, a family of four could save up to $200 when flying round-trip. Cardmembers receive a first checked bag fee waiver upon check-in.

First and Business Class passengers, SkyMiles Medallion members, and passengers with a confirmed Full Y Class Economy ticket may continue to check up to two bags at no charge.

www.delta.com/firstbagfree.com

including menus of up to three courses, with hot desserts and café-style hot and cold beverages;- a more personal style of service from cabin crew members;- larger, high-comfort pillows to assist with rest and relaxation; - travel packs with comfort items for guests travelling on an overnight flight; and- special support for families and children, including kids entertainment packs.

Peter Baumgartner, Etihad Airways’ Chief Commercial Officer, said: “When we defined the ‘Inspired Service’ philosophy and designed the service delivery concepts, we listened to what our customers across all cabin classes looked for in-flight and on the ground, such as a more personalised service tailored to individual requirements, which is why this was such an important element to get right.

“Since we commenced the roll-out of ‘Inspired Service’ in Coral Economy class in October last year, the feedback has been overwhelmingly positive, and we are pleased to confirm that all guests travelling in the Economy cabin will be able to experience the service by the end of May.”

Finnair To Operate A Record 20 Flights Per Week To JapanFinnair will significantly increase its flights to Japan and become one of the few airlines to offer a connection to all three of Japan’s most important cities. Finnair currently flies to Tokyo daily. In the summer, there will also be daily flights to Osaka and an additional sixth flight per week to Nagoya.

Significant share of the passengers on Finnair’s Japan flights are Japanese. Due to its comprehensive route network, Finnair can offer customers from three Japanese locations connections to more than 50 European destinations.

“Helsinki is the ideal stopover location in traffic between Japan and Europe due to short flight times. Japanese consider Finnair to be the best airline and Helsinki to be the most efficient airport in flights directed to Europe. Business passengers especially value Finnair’s flight frequency and good connections to Europe,” says Finnair’s Vice President Route Strategy and Traffic Planning Petteri Kostermaa.

“Our sales in Japan have developed very positively in the early part of the year and the volume of business travel in particular has grown. Our marketing

work has produced results and our excellent product stands out to our advantage,” says Finnair’s SVP Sales & Marketing Mika Perho.

Finnair’s vision is to be the most desired option in Asian traffic and number one in the Nordic countries. The cornerstones of Finnair’s growth strategy are Asia’s growing markets, the best flight connections and cost-competitiveness. Japanese traffic is a key part of Finnair’s Asian strategy.

www.finnair.com

Qantas Frequent Flyer Membership Hits 7 MillionQantas has announced that Qantas Frequent Flyer has reached seven million members and predicted ongoing solid growth over the foreseeable future.

Qantas Frequent Flyer Chief Executive Simon Hickey said this is the latest milestone for the program which has undergone a range of enhancements since it was relaunched in July 2008.

Since then, membership has grown by 32% or 1.7 million as Qantas Frequent Flyer embarked on a market-leading campaign to deliver more choice for members who want flexible flight options as well as providing access to a wide selection of retail goods and services.

“We are delighted to welcome our seven millionth member to Qantas Frequent Flyer, which is Australia’s premier loyalty program,” Mr Hickey said.

“The secret to reaching this milestone is making it as easy as possible for our members to earn points, and providing them as many ways to use those points as possible.

“Our members told us that they liked to be rewarded for the things they do anyway, so we now have over 400 program partners where they can earn points. Paying with credit cards, eating out, hiring a car, staying in a hotel, selling a house, paying a mobile phone bill and, of course, shopping -- all things we do anyway so why not earn points and be rewarded for doing it?

“We are targeting eight million members by the end of next year as more and more Australians realise the advantages available to them through Qantas Frequent Flyer.”

In June 2009, Qantas Frequent Flyer and

Woolworths launched a world leading alliance which allows customers to earn points through their everyday shopping when they link their Qantas Frequent Flyer account to their Woolworths Everyday Rewards card.

“The alliance with Woolworths has


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Fly In Style, Stay In Style In Dubai With EmiratesEmirates Airline has teamed up with Armani Hotel Dubai and The Address Downtown Dubai to offer its First and Business Class passengers flying to or via Dubai, luxurious complimentary hotel stays.

First Class passengers receive a two-night stay with breakfast at the newly opened Armani Hotel Dubai, while Business Class passengers get a one-night stay with breakfast at The Address Downtown Dubai. With the offer, premium passengers also get the chance to experience literally being on top of the world with priority tickets to the ‘At the Top, Burj Khalifa’.

Valid from 1st June 2010 to 31st August 2010, the offer is applicable to Emirates’ First and Business Class passengers travelling to or via Dubai who hold a valid return ticket. Travel must originate outside the UAE and the entire booking must be made either in First or Business Class. Some restrictions will apply for certain points of origin and fare types.

Russell Sheldon, Senior Vice President, Emirates Network Sales & Development said: “We are always looking for ways to enhance and add value to our offerings for our premium customers. With this offer, not only do they fly in style with Emirates’ award winning First and Business Class products, but they also stay in style. What could be more stylish than staying in two of the most iconic hotels today - Armani Hotel Dubai and The Address Downtown Dubai?”

“This excellent offer further extends the outstanding service our premium passengers have already come to expect whenever they fly with Emirates.”

Marc Dardenne, Chief Executive Officer, Emaar Hospitality Group and Emaar Hotels & Resorts, stated: “We are pleased to collaborate with Emirates Airline again this summer and extend our hospitality to their First and Business Class passengers. Visitors to Dubai will definitely enjoy a stay at our flagship hotels and also the opportunity to experience the attractions of one of Dubai’s most celebrated hotspots.”

Armani Hotel Dubai is the world’s first hotel developed by Armani Hotels & Resorts. An integral component of Burj Khalifa, every element of the Armani Hotel Dubai has been personally designed by global fashion legend, Giorgio Armani.

Flanked by The Dubai Mall, The Address Downtown Dubai is located in the heart of Downtown Dubai, with Burj Khalifa and the stunning Dubai Fountain at its doorstep.

been a great success with 2.5 million members already having earned points through Woolworths Everyday Rewards,” Mr Hickey said.

“Now, these seven million members have more ways than ever to use their points.

“For example, members can redeem for Classic Award flights with 26 airlines around the world and now, with Qantas & Jetstar Any Seat Awards, points can also be redeemed against the cost of the fare, meaning members can use their points to pay less cash.

“Our online Qantas Frequent Flyer store offers more than 1,400 products including cameras, iPods, Amazon Kindles, fashion, homewares, wine and much more. Members redeemed for more than 350,000 products and gift cards from the Store last year, so they’re really seeing the value of having more than flights to redeem for.

“We will continue to improve and enhance the program and seek out new partners to provide even greater benefits and rewards for our members.”

Jumeirah Hotels Offers Discount To Members of Emirates Business Rewards Jumeirah Hotels & Resorts has teamed up with Emirates Business Rewards to offer a 10 percent discount off the best available rate for stays at all Jumeirah Hotels & Resorts worldwide. The new agreement is an extension of the long-standing partnership between Jumeirah and Emirates.

Emirates Business Rewards is an online rewards programme for small and medium enterprises. The business earns Business Rewards miles, while individual travelers continue to earn Skywards miles (Emirates rewards programme). Emirates Business Rewards members may choose to earn either Skywards points or Sirius points (Jumeirah’s rewards programme), upon their arrival at a Jumeirah hotel or resort.

The offer is not valid in conjunction with any other special offer or promotion, and is subject to availability. Rates are payable in local currency, and subject to local taxes and service charges. Using the promo code EKBusinessRewards,

bookings must be made online at:

www.jumeirah.com/Emirates-Business-Rewards

Virgin America Introduces New Wine & Food PairingsVirgin America has unveiled a new in-flight wine and food menu. The new wine selection was designed exclusively for the airline by world-renowned wine expert Gary Vaynerchuk and will roll out over the course of 2010 - the first two starting now.

In addition to an expanded range of premium wine options, Virgin America has expanded its onboard menu for summer to include a number of fresh, seasonal menu items. Gary Vaynerchuk’s accessible, entertaining

Wine Library TV will also make its debut this month on the airline’s Red in-flight entertainment system. This summer, Virgin America is also planning an in-flight wine-tasting with Vaynerchuk in the First Class cabin.

“As the only airline based in California we pride ourselves on our fresh approach to the in-flight menu and we’re excited to partner with world-renowned wine expert Gary Vaynerchuk to take our summer food and wine menu to new heights,” said Porter Gale, Vice President of Marketing at Virgin America. “In addition to a new range of premium wines and new menu items, our flyers will also be able to stay up-to-date on the latest wine trends, with Gary’s informative and accessible Wine Library TV episodes available on the Red platform.”

www.virginamerica.com


HOTELS & RESORTS

Dusit International has made the Middle East its priority market for overseas expansion, targeting to operate at least 15 hotels by 2015. The fast-track expansion plan will make the group one of the leading Asian brands in the Middle East.

Dusit International currently operates five properties in this region, including Dusit Thani Dubai, Dusit Princess City Centre Dubai, Dusit Residence Dubai Marina, Pearl Coast Premier Hotel Apartments, as well as a distinguished hotel in Egypt - Dusit Thani LakeView Cairo. Adding to its hotel collection in this region, Dusit aims to open hotels and resorts in Abu Dhabi, Jeddah in Saudi Arabia, Bahrain, Oman, and Qatar within three years.

Dusit International Focusing On Middle EastMr. Chanin Donavanik, Chief Executive Officer, Dusit International said, “The Middle East is a strategically important market for Dusit as the region remains one of the world’s leaders in travel and tourism. The success of our expansion into the Middle East will help pave the way for Dusit’s future expansion in the rest of the world and provide the impetus to pursue new growth opportunities in other markets.

Furthermore, our distinct, world-renowned brand of Thai hospitality has captivated thousands of tourists and travellers from the Middle East, particularly the UAE. This successful growth is an exciting opportunity for us to bring Dusit’s legendary brand and unique Thai hospitality to the region.”

According to the Travel and Tourism Competitiveness Report 2009, which covered 133 countries, the UAE ranked first in the Middle East and Africa, moving up seven places from 2008 and ranking 33rd worldwide.

“There is great potential for our Dusit properties in the UAE and we are expecting average occupancy of our four hotels in the region to exceed last year’s figure of 70%. We expect Dusit Thani LakeView Cairo, which opened earlier this year, to perform well also. Dubai and other destinations in the Middle East will provide activities for all target markets, while places such as Dubai and Cairo are popular as the leisure gateways for the neighbouring states,” added Mr. Chanin Donavanik.

WORLDHOTELS Expands Portfolio In BudapestWORLDHOTELS has added three additional properties of the Mellow Mood Group in Hungary to its portfolio in Budapest. In 2008, the two companies signed a contract for the new Buddha-Bar Hotel Budapest Klotild Palace, which is scheduled to open in 2011. With the further additions, WORLDHOTELS will have a total of six hotels in Budapest. The recently-opened Expo Congress Hotel directly opposite the Hungexpo Budapest Fair Centre is the first hotel of the Mellow Mood Group that was integrated into the WORLDHOTELS portfolio in the Hungarian Capital.

WORLDHOTELS will also add the Alta Moda Fashion Hotel, scheduled to open in May. Offering 114 rooms in a fully renovated neo-renaissance building dating back to 1847, the hotel will feature a wellness zone equipped with a fitness suite, Jacuzzi, sauna, spa treatment areas and massage rooms.

La Prima Fashion Hotel Budapest will open in the fourth quarter of 2010 and will complement the WORLDHOTELS portfolio with 80 bedrooms, lobby bar, fully equipped fitness suite and modern meeting and conference facilities. The property will be ideally situated within walking distance of Budapest’s famous shopping street, Váci utca.

The luxurious Buddha-Bar Hotel Budapest Klotild Palace will be the second property of the Buddha-Bar brand in Europe when it opens in early 2011. The hotel of the WORLDHOTELS Deluxe Collection will be situated in the historic 100-year-old Klotild Palace at the foot of the Erzsébet Bridge and right at Váci utca, the famous shopping street of Budapest. Enhanced with four beautifully renovated façades from 1900, the hotel will feature 102 luxurious rooms decorated in contemporary-modern Asian-Colonial interior designs faithful to the famous Buddha-Bar concept.

“We are pleased to expand our partnership with WORLDHOTELS”, say Sameer Hamdan and Zuhair Awad, the CEO’s of Mellow Mood Group. “In addition to our four hotels in Hungary, we will open another property in Vienna in summer 2011, the La Prima Fashion Hotel Vienna, which will also be part of WORLDHOTELS. With this partnership, we will strengthen our position in the domestic and international market.”

“With the additional hotels of the Mellow Mood Group, we gain truly unique choices of accommodation in Budapest,” comments Ingo Gürges, WORLDHOTELS’ VP Development. “Whether guests are looking for the multifunctional conference and event facilities of the Expo Congress Hotel, the stylish elegance of the Fashion Hotels or the refined five-star luxury of the unique Buddha-Bar Hotel, WORLDHOTELS will present the perfect hotel for every taste.”

www.worldhotels.com

Delta Hotels Offers Delta Privilege Members A More Affordable SummerDelta Hotels and Resorts is offering savings of 50 percent off summer stays for members of its guest loyalty and recognition program, Delta Privilege. New and existing members who book and stay two times at any Delta hotel or resort from May 1 to June 30, will receive 50 percent off towards their next summer stay from July 1 to September 6, 2010.

In addition, the first 1,000 members who qualify and stay twice during the promotional period will also receive 1,000 Bonus Aeroplan Miles.

“We wanted to provide our guests with additional privileges that can be used outside of their business travel needs,” said Ken Lambert, Vice President, Sales and Marketing, Delta Hotels and Resorts. “This promotion is our ongoing commitment to recognizing and rewarding our loyal guests by adding value to their membership while also helping to make leisure travel more affordable this summer.”

To qualify for this promotion, guests must be enrolled in the Delta Privilege program or have joined within the promotional period. Membership is free and all hotel guests are welcome to join. Members must stay on a qualifying rate, which is any rate except Air Crew and those booked through Opaque booking channels, such as Hotwire.com


Pacific Club Lounge At The Pan Pacific Vancouver HotelPan Pacific Vancouver, a downtown waterfront Vancouver hotel, features 503 well-appointed rooms and suites. Its unique location atop a pier overlooking the city’s magnificent waterfront affords guests and visitors panoramic vistas of the harbour, mountains, Stanley Park and the city skyline.

The Pan Pacific Vancouver hotel offers a comprehensive range of elegant meeting and event facilities for business and social gatherings and guests can look forward to convenient access to the city’s spectacular cruise ship terminal, World Trade Centre office complex, convention centre, shopping and entertainment district.

Minutes away from hotel lie the boutiques of Robson Street, the historic Gastown, and just three blocks away is the 200-shop Pacific Centre Mall.

The Pacific Club Lounge & Pacific Floors Accommodations

Panoramic top floor views of Stanley Park, Lions Gate Bridge & North Shore Mountains Private check-in/out, Concierge services Complimentary West Coast Deluxe Breakfast Complimentary Evening Hors D ‘Oeuvres Honour Bar Self Service available All Day complimentary coffee and tea service Assortment of Local & International newspapers and magazines Complimentary wireless internet & faxes (in lounge) Our Guestroom Accommodations include;

Luxury Hotel Accommodations with panoramic top floor views Home docking stations Ergonomic desk chair Complimentary wired internet, local & toll free calls Complimentary Fitness Club access Turndown service Exclusive Anichini Linens Plush Bathrobes and slippers L’Occitane bathroom amenities

www2.panpacific.com/en/Vancouver/Rooms/PacificClub.

html

or Priceline.com. A stay is defined as one or more consecutive nights in the same hotel, regardless of the number of check-ins or checkouts that may occur.

www.deltahotels.com/summerstaywww.deltahotels.com/privilege

www.deltahotels.com

Grupo Posadas Expands Loyalty ProgramLatin American hotelier Grupo Posadas has expanded its Fiesta Rewards loyalty program internationally by adding 13 Caesar Park and Caesar Business hotels in Brazil, Argentina and Chile to its existing portfolio of nearly 100 Mexican hotels. The program now provides coverage across Latin America, allowing guests to earn and redeem rewards at 110 hotels under seven distinct brands in more than 50 beach and city destinations. Participating brands include Live Aqua, Fiesta Americana Grand, Fiesta Americana, Fiesta Inn, One Hotels, Caesar Park and Caesar Business.

Grupo Posadas plans to further develop the Fiesta Rewards program by launching an online rewards catalog with local suppliers in each country later this year. In 2011, the company will launch Fiesta Rewards Groups and Fiesta Rewards Business to offer specific loyalty programs for each market segment.

www.fiestarewards.com

Sleep Inn Hotels Refresh Their Brand Are you getting enough rest? 39 percent of American adults admit to getting less than the recommended allowance of at least seven hours of rest per night, according to a study by the National Sleep Foundation. In fact, 74 percent of adults experience trouble getting to bed a few nights a week or more, and more than one in three (37 percent) are so tired during the day that it interferes with daily activities.* But hopefully getting a good night’s rest doesn’t have to be a concern anymore for weary travelers out on the road. That’s the idea behind the new refreshed look and feel of Sleep Inn hotels, announced by parent franchisor Choice Hotels International, Inc. at the company’s annual convention in Las Vegas, Nev.

“When travelers think of getting a good night’s rest while out on the road, we want them to think of Sleep Inn,” said Bruce Haase, executive vice president of global brands, marketing and

operations for Choice Hotels. “And we believe that we’ve provided them with a beautiful new design that will help to do just that.”

The ultimate goal in redesigning the Sleep Inn brand is to provide a simply stylish and reliable stay experience that leaves guests feeling well rested. Among some of the new design highlights for the brand’s refresh that help to achieve this include:

- New lobby designs with warm, natural finishes, unique lighting features, and graphic accent walls.- Guestrooms redesigned with accent walls, new media boards with flat screen TVs, sleek new furniture lines, leaning mirrors, striking zebra-patterned wood finishes, innovative bedding coverlets plus bedscarfs, and eye-catching collages of black and white photography.- Spa-like baths feature chic freestanding vanities, modern wall sconces, accent walls, frameless glass showers, and bamboo-like tiles.- Redesigned exterior with natural stone finishes, feature lighting, an enhanced tower feature, low roof profile and broad overhangs.

The brand’s new design will be available in all future new construction Sleep Inn hotels, and a cost-effective renovation program for existing hotels to adopt the new schemes as well is also in place. Now, future and existing Sleep Inn hotels have five total design themes to choose from, including Sky, Sprout, Terra Cotta, Summer and Grove, each of which were designed to reflect the variety of landscapes and regions across the country, so that each hotel fits in with its natural environment. These five themes have all been created using soothing colors, materials and aesthetic elements, created and designed in part with the global design firm Gensler.

“With the brand’s first redesign property already open and operating in Rogers, Minn., guest feedback to the new look has been extremely positive,” said Alexandra Jaritz, vice president of brand planning and management for Choice Hotels. “In fact, since its grand opening, the hotel has become one of the top properties in the system now, with guest satisfaction scores coming in well above their competitors.”

The Sleep Inn & Suites hotel of Rogers is specifically ranking well above the bar in Likelihood to Recommend (LTR), one of the industry’s key driver’s in overall guest satisfaction, as well as in the Overall Room Condition and Staff Service categories. Also, in initial testing of the brand’s five new design packages, the intent to stay among


Hampton Hotels Opens Eight Properties In MarchHampton Hotels announced the opening of eight new properties in March, totaling more than 600 rooms. The hotel openings include three Hampton by Hilton conversions in the United Kingdom, nearly doubling the brand’s room count in that country.

“March was another exciting month for Hampton’s growth both domestically and internationally,” said Phil Cordell, Global Head, Focused Service and Hampton Brand. “With four international openings, one being our very first dual-branded property in Canada, Hampton continues to mark new milestones in the global market. It’s a very exciting time to be involved with our hotels.”

The eight Hampton Hotels opened in March included:

- Lordsburg, NM- West Jefferson, NC- Ridgecrest, CA- Syracuse Erie Blvd/I-690, NY- Toronto Airport Corporate Centre, Ontario- Birmingham/Star City, UK- Shrewsbury, UK- Braintree, UK

consumers and target guests more than doubled.

The Sleep Inn redesign can also be seen in the newly-opened Sleep Inn & Suites Round Rock, Texas and Harrisburg, Penn. properties, the second and third hotels to open with the new look and design. The Sleep Inn brand currently boasts close to 400 open and operating hotels across the United States and four countries, comprising close to 30,000 rooms with an additional 121 properties currently under development.

www.SleepInn.com

Crowne Plaza Hong Kong Receives Asia Pacific Property AwardsCrowne Plaza Hong Kong Causeway Bay has received three accolades at the renowned Asia Pacific Property Awards 2010, which was held in Hong Kong on April 16, 2010. The Hotel received a 5-star Award for the Best Hotel Construction & Design, a 5-star Award for Architecture Award (Leisure & Hospitality), as well as a

Mandarin Oriental Dhara Dhevi Offers Wellness RetreatProviding a calm and relaxing haven in northern Thailand, Mandarin Oriental Dhara Dhevi, Chiang Mai is the ideal venue in which to assess and improve personal health and wellbeing. The award-winning resort is delighted to present a Summer Wellness Retreat at the world-renowned Dheva Spa.

Designed to restore and rejuvenate, guests can choose from a selection of package durations, ranging from a minimum of three nights priced at THB 46,775 single/THB 70,100 per package through to 10 nights at THB 153,490 single/THB 231,030 double per package.

Valid from 1 May to 31 October 2010, the Summer Wellness Retreat package combines various health and wellbeing components with the resort’s world-class accommodation and service. The three night package includes:

- Three nights accommodation in a luxury Colonial Suite- Daily American buffet breakfast at Akaligo restaurant for one or two persons- Roundtrip airport transfers- Initial health assessment with one 60 minute holistic therapy- Daily traditional therapy (80 minutes)- Ingham or Chinese Reflexology (80 minutes)- Use of Rhassoul, Vichy Shower or Hammam with indigenous scrub or wrap- Personal fitness assessment (60 minutes)- Personal training (60 minutes)

www.mandarinoriental.com

Highly Commended Award for the Best Interior Design.

Now in its 16th year, the Asia Pacific Property Awards was presented by International Property Awards, the world�fs most prestigious competition dedicated to identifying the bestreal estate professionals across the globe, in association with Bloomberg Television. This year, a total of approximately 365 award entries from 19 countries were received and judged by a panel of industry professionals.

“We are a fairly new hotel in Hong Kong, having opened late last year and it is a significant achievement for us to receive three awards from the Asia Pacific Property Awards 2010 in our first year. This demonstrates that Crowne Plaza Hong Kong Causeway Bay stood out from numerous other competitors around the world and it strengthens our leading position as the place to meet in Hong Kong, the global central financial hub,” said Christoph Szymanski, general manager of Crowne Plaza Hong Kong Causeway Bay.

Marriott International’s Triple Doha Expansion UpdateThe Renaissance Hotel, Courtyard by Marriott & Marriott Executive Apartments Doha City Center, as part of the Doha City Center Mall development, is predicting a simultaneous opening late this year. Ideally located in West Bay across from Qatar Financial Centre in two modern 48-storey towers, on the doorstep of the new business district of Doha and only 15 minutes from Doha International Airport, the project is yet another testimony to Doha’s future vision.

After the completion of the hotels’ modern glass exterior and landscape, full attention is now on the hotel rooms, suites and apartments as well as on restaurants, bars and conference areas.

The original design inspiration of the two towers was based on perched hooded falcons - a symbol of superiority, spirit, light, freedom, aspiration, visionary power, wisdom, and guardianship. It pays homage to the long history of falconry in Qatar and the region. The lantern at the top of the building expresses the uniqueness of hooded falcon form, while the curve of the leading edge of the building echoes the curve of the wings, and the mosaic pattern of the glass with the horizontal striations speak to the variation of colour and texture of the feathers, and the wing structure.

Designed by Gordon Stratford, Director of Design at HOK (www.hok.com), the project won an innovation award at the 3rd Arabian Hotel Investment Conference in 2007.

The 257 Renaissance rooms and suites stand out with their colourful fabrics, unique pattern, innovative designs and their local touch showcased through mirror - mosaic style bed headboards, artworks featuring Doha architecture and images from Sheikh Faisal Bin Qassim Al Thani’s collection of Islamic Art. Concentrating on unique designs, the Renaissance Hotel is equipped with the finest fittings and innovative technology.


CORPORATE CARDSHSBC Renews Global Premier Relationship With MasterCard WorldwideHSBC and MasterCard Worldwide have signed an agreement renewing their longstanding global partnership to provide HSBC Premier customers with a MasterCard credit card until 2015.

HSBC Premier is an exclusive banking service, tailored to individual financial needs and providing internationally minded customers with access to global banking and expertise in over 40 countries and territories.Through its long-standing collaboration with MasterCard, HSBC is able to offer a consistent and valuable Premier card program to customers around the world.

Cardholders can choose experiences that suit their lifestyles including vacation packages, shopping, dining and entertainment. The credit card’s protection benefits provide a free next day emergency card replacement and travel insurance.

“HSBC Premier is relationship banking without boundaries, designed to give customers the service they deserve whether at home or abroad, and the Premier MasterCard card is a key component of our service for our customers. With the help of a dedicated Relationship Manager and wealth specialists, customers can grow, manage and protect their wealth around the world,” said, Richard Harvey, HSBC Global Head of Cards. “We have developed the HSBC Premier credit card in partnership with MasterCard during the last decade and are pleased to renew our commitment to that partnership.”

Walt Macnee, President of International Markets, MasterCard Worldwide, said: “We are very excited that HSBC has chosen to extend our relationship as we work together to provide Premier credit cardholders with an enhanced value proposition.”

www.hsbcpremier.comwww.mastercard.com

McCarran International Airport Introduces MasterCard PayPass McCarran International Airport in Las Vegas and MasterCard Worldwide have announced that the airport now accepts MasterCard PayPass contactless payments in its major parking lots. This implementation will allow travelers to simply tap their MasterCard PayPass contactless cards or devices at exit lanes, rather than fumble for cash, to pay for their parking. In 2009, McCarran International Airport was the seventh-busiest airport in North America, serving more than 40 million passengers.

MasterCard PayPass implementation helps reduce airport congestion by streamlining parking payments, thereby improving the airport experience for travelers. MasterCard PayPass will be accepted in 64 locations, including 31 pay stations and 33 entry/exit lanes at the airport’s four main parking lots.

“MasterCard PayPass acceptance at McCarran International Airport will make traveling easier and faster for the millions of people that pass through the airport each year,” said Cathleen Conforti, senior vp, Global PayPass, MasterCard Worldwide. “Consumer preference for convenient electronic payment methods continues to grow, and with ‘Tap & Go’ payments, travelers have a quick and easy alternative to cash when paying for parking.”

MasterCard PayPass is a fast and easy cashless payment option that enables drivers to pay for parking quickly, simply by tapping their PayPass-enabled MasterCard card or device on a specially equipped PayPass reader. The readers will continue to accept traditional magnetic-stripe payment cards and work with all payment card providers.

www.mastercard.com/paypass

Focusing on comfortable and functional rooms, the 204 Courtyard by Marriott rooms are designed to ensure refreshing business is well taken care of. Artwork reflects the business approach, chosen colours and wallpapers support the fresh yet straightforward design. The solid cherry wood creates a sense of warmth when paired with the selected colours red, beige and green.

A home away from home is guaranteed with the Marriott Executive Apartments providing the perfect combination of apartment-style living and premier hotel service. Upscale and elegant fittings and gourmet kitchens are beautifully yet functionally designed. The floral wallpaper underlined by red, beige and yellow shades which are used in the apartments as well as maple and mahogany wood gives each of the 123, one-, two- and three- bedroom apartments an inviting and welcoming feel.

The hotels’ podium area (from ground floor to level 7) is the heart of the three hotels with meeting space, restaurants, bars, gymnasium and spa. All nine food & beverage outlets are of customized design with uniqueness, defining and accentuating individual concepts.

The hotel’s Spa represents an oasis of calm and revitalization in our modern urban lifestyle. The spa concept will feature a unique line of products and furniture - from treatment beds to storage containers emphasizing local Middle Eastern products and warm colours and materials.

www.marriott.com

The AETAS bangkok Marks Launch With PromotionThe AETAS bangkok offers both business and leisure travelers a unique hospitality experience. The 214 rooms and suites provide comfort and all modern amenities such as “smart anywhere” wireless network and IP phones. The facilities, which include an outdoor swimming pool, spa, fitness centre and fine dining contribute to a memorable and successful stay in Bangkok. Sheltered by a pleasant park, the hotel is a haven of tranquility while being in the centre of the city’s shopping, entertainment and business districts.

To mark its official launch on May 16, The AETAS bangkok is inviting guests to take advantage of its “Special Opening” promotion with stay in a Superior Room for BHT 2,750++ per night (complementary upgrade to

Deluxe Room when staying at least 3 consecutive nights) and BHT 4,750++ per night in an Executive Suite. Benefits include daily breakfast for one person, complimentary unlimited local calls, 15% discount at all restaurants and food outlets, 10% discount on laundry

services, late check-out until 16.00 hrs and double A+ points. Some terms of this offer - valid until October 31, 2010 - depend on room availability and rates are subject to 10% service charge and 7% VAT.


PEOPLE

Rendezvous Hospitality Group Name DOSM For New ZealandRendezvous Hospitality Group has announced Reno J Verikakis as the Director of Sales & Marketing New Zealand, responsible for both the Rendezvous Hotel Auckland and newly opened The Marque Hotel Christchurch.

Reno was originally employed by the former Rendezvous Hotels & Resorts International from 2000 to 2003 at various Rendezvous hotels in the Sales and Marketing department. Most recently, Reno was employed by the

Kuoni Connect Appoints New Head of Product ManagementKuoni Connect, the unit of Kuoni Destination Management specializing in online distribution, has appointed a new Head of Product Management. Rina de Luca will assume her responsibilities as of 3 May 2010.

Rina de Luca, an Italian national, brings with her 15 years of experience in the travel industry and has, amongst others, worked for Viator and Hotels.com/Expedia. Most recently, she was employed by lastminute.com in the function of Regional Director in Barcelona. In 1986, Rina de Luca graduated from the Universidad Antonio José de Sucre in Caracas, Venezuela, with a Bachelor of Arts in Human Resources and Business Administration.

In her position as Head of Product Management, Rina de Luca’s main task will be to help develop and lead Kuoni Connect’s global product management

Grosfield Named President & CEO, Amex Bank Of CanadaAmex Bank of Canada has announced the appointment of Howard Grosfield to the position of President & CEO, Amex Bank of Canada, and President and General Manager, Amex Canada Inc.

Mr. Grosfield will lead the Canadian Executive Team, provide oversight for all Amex’s business in Canada and serve as Chair of the Board of Directors of Amex Bank of Canada. He will also directly manage the Company’s Consumer Card and Small Business Services group, leading the Marketing, Acquisition, Product Development and Insurance areas.

Mr. Grosfield first joined American Express in 2004 as Vice President in the Strategic Planning Group based in New York before being appointed Regional Head of Marketing for Latin America, Carribbean and Canada. Most recently, he returned to his native Canada to serve as General Manager of the Small Business Services group. In this role, he was responsible for developing the Small Business growth strategy for Canada and for its expansion into other international markets.

Toronto Pearson Names New Vice PresidentNicole Desloges will be joining the Greater Toronto Airports Authority (GTAA) as Vice President, People and Culture, effective Tuesday, May 25.

Nicole brings with her a diversified background in the Human Resources area having gained extensive experience with large multi-million dollar corporations in the printing, outsourcing and financial services sectors in Canada, the United States and Mexico.

Travelport Names Kurt Ekert Chief Commercial OfficerTravelport has announced that Kurt Ekert, currently Chief Operating Officer for GTA by Travelport, will succeed Armin Meier to the position of Chief Commercial Officer, Travelport GDS in accordance with a transition plan. The plan has been activated following Armin Meier’s decision to pursue a new business venture outside the travel industry.

Ekert will assume the role of Chief Commercial Officer Designate on June 1 2010, gradually assuming global responsibility for customer engagement, sales, sourcing and commercial operations for Travelport GDS, comprising the Galileo and Worldspan brands. Ekert will report directly to Gordon Wilson, Deputy CEO, Travelport, and will work closely with Armin Meier to ensure an orderly transition of responsibilities.

“I’m delighted that we are able to call upon an executive of Kurt’s calibre to take up the reins as our chief commercial officer designate” said Gordon Wilson, Deputy CEO, Travelport. “Kurt is a truly international executive with a track record of winning business and delivering outstanding customer service. He has led both business-to-business and consumer-facing operations throughout his 14-year career in the travel industry, combining strong strategic insight with a hands-on, make it happen approach. It’s great to have him on the team”.

Commenting on Armin Meier’s announced departure, Gordon Wilson said “Armin has made a significant contribution to Travelport over the past two years, leading the expansion and continuing enhancement of our global commercial operations for which I thank him. His plan to own and operate his own business outside of the travel space and based in his home country is a very exciting next step in his career for which we wish him the greatest success.”

In his current role as Chief Operating Officer, GTA by Travelport, Kurt Ekert leads GTA’s global operations and sourcing/content, as well as all elements of its online consumer business, OctopusTravel.com. Previously, Ekert was Senior Vice President and General Manager, GTA Americas and OctopusTravel.com. Prior to GTA, Ekert was Senior Vice President, Travelport Supplier Services Americas, where he oversaw supplier services and content for the Travelport Americas business and consumer groups including Galileo, Orbitz.com and CheapTickets.com.

of non-flight modular tourist products. She will be part of the Kuoni Connect management team and based in Zurich. She will report directly to Ivan Walter, Vice President Kuoni Connect.

Oaks Apartments, Hotels and Resorts as Area Director Sales and Marketing, Victoria .

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