Embed Size (px)
DESCRIPTION
Hospitality Delighted 10, Spring 2011, Theme: South Africa
Citation preview
21 Yourcareer Thecareerofa25 yearhotelowner
13 ForReal MysteryGuest
ThisMagazineisdevelopedandproducedbystudentsoftheInternationalHotelManagement,Leeuwarden
HospitalitymeetsTechnology:KLMSurprise
> 9
Discover:DiscoverSingita
ExperienceofaLifetime
Focusonthepatient
> 10
Hospitality&more:Theotherwayaround
Ubuntu
> 16
10
ThemeSouthAfrica
Spring 2011
15 Food&Beverage PeterKlosse
advertisement
advertisement
9 | Hospitality meetsTechnology
KLM Surprise
10 | Discover The World
11 | DiscoverExperience of a lifetime
Focus on the patient
13 | For RealMystery Guest
15 | Food & BeveragePeter Klosse
> coverphoto: Francis Beukeveld visited South-Africa to support the Dutch national soccer team.
South AfricaOne of the most upcoming countries in hospitality and tourism is South Africa. Besides the fact that the country generated lots of publicity by hosting the last world cup, it is also known for its delicious wines, beautiful nature and of course the wildlife experiences.
In South Africa there are hundreds of cultures, which you can find in different regions. When traveling through South Africa a guest can experience the hospitality of these cultures in the most beautiful and luxurious resorts, that are mostly situated in game reserves. The African people offer the guest experience of a lifetime.
Driving trough the game reserves looking for wild animals and hoping to see all the 'members' of the big 5 is something every tourist dreams of. The two diverse worlds of nature and luxury come together and this creates a new experience, that makes everybody curious.
Lisa SaathofStudent Minor Wild Life South Africa
3
CONTENT
PREFACE
Almost everybody connects South Africa with the FIFA World Cup of 2010. But South
Africa is a lot more than the country of the last World Cup. South Africa developed
over the last years. Nowadays it could be a destination for everyone. People could go
to South Africa for holiday, for work or for studying.
This edition of Hospitality Delighted is all about South Africa. We would like to give
you an insight to this beautiful country. There are not only different articles about
South Africa, but there are also personal experiences from people that have seen
the changes in South Africa after the FIFA World Cup 2010. In fact, South Africa is a
beautiful country unfortunately not many people know that. With this edition we
hope to inspire you. Welcome to the world of South Africa!
Christiaan Brouwer, Arthur Strengers, Paula Visscher and Tessa Zoetman
Chief Editors Hospitality Delighted
Hospitality HighlightedAll about the Money → 4
All about People → 5
All about Creativity → 6
All about the Market → 7
16 | Hospitality & MoreThe other way around
Ubuntu
19 | The Top 10 Most populair attractions
in South Africa
21 | Your careerThe career of a 25 year
hotel owner
22 | Column
4 : Hospitality delighted
HOSPITALITY highlighted
all about the moneyAround the world with food.
DiscoverthenewDutch
cuisine.TheDutch
entrepreneursaremaking
theoldstewcoolagain.
Frenchfriesarebecoming
nonfatandpancakesare
gettingadifferentflavor
likethesushipancake.Even
theBrussels-sprout,kale,carrotandtheapplearebecoming
‘nouveau’gain.UsinglocalproductsisalreadypopularinNew
York,LondonandBerlin.Eventhoughtheproductcanbe
preparedfast,themealisstillhealthyandsustainable.
IntroducingoldDutchfoodproductsisnotonlygoodforthe
environmentbutbuyinglocalfoodproductscanactuallysave
15%ofyourbudget.“Thinkglobal,eatlocal.”
> www.horecava.nl/nl/nl/Pages/wereldeninnoveer.aspx
Cheap Fruit
Alwayswantedaquick
mealatthestation,that
wasn’tfastfood?Within
afewmonthsitwillbe
possibleattheCentral
StationofRotterdam.
Foronly€0,30youwill
beabletobuyaFRUIT!
Togetherwiththelocal
communityandNutrition-centreanentrepreneuristryingto
establishthisnewidea,callingitFastFruit.
Thenewconceptismuchfasterthanbuyingfruitatthe
supermarket,becausetherearenoqueuesforthecashier.
Theideaoftheconceptistomakefruitmoreaccesible.
Normallythesnacksarecheaperthanfruit,becauseitissold
inlittlebagsandcutintopieces.WithFastFruit,theideaisto
sellitasawhole.Besidessellingfreshfruit,FastFruitwillalso
addaservicebysellingfreshjuicesmadefromfruitsofyour
choice.
>www.horecaentree.nl/innovatie/3764-FastFruit%3A_
goedkoop_fruit_uit_de_muur.html
Spend a night in the universe
“Theskyisthelimit”,butnotforlonganymore.
Galacticsuitewantstobecomethefirstcompanyofferingan
actualspacetrip!Thefirstpayingguestshouldbeinspacein
2012.ThearchitectsofTheGalacticSuiteSpaceResortare
sayingthatitwillcost3millioneuroincludingathree-night
stayatthehotelandanextensiveeight-weektrainingona
tropicalisland.
Duringtheirstay,theguestswillseethesunrise15timesa
dayandtravelaroundtheworldevery80minutes.Theguest
willalsowearVelcrosuitssotheycancrawlaroundtheirpod
roomsbystickingthemselvestothewalls.
AccordingtoformeraerospaceengineerXavierClaramunt,
spacetravelwillbecomecommoninthefuture.
> www.galacticsuite.com/index2.html
Global Recovery
ThehotelindustrycontinuedtorecoverinJanuarythisyear
withastronggrowthinbothglobalhotelrevenueand
bookings.Drivenbydemandandsupportedbyrategrowth,
businesstravelrevenueincreasedbymorethan40%in
comparisonwithlastyear,whileleisurerevenuejumped
nearly15%overthesameperiodin2010.Thehotelindustry
reboundisadirect
resultofahealing
economy.As
corporativeprofits
returnand
competitionis
rampingup,
companiesaresending
theirsalesexecutives
backontheroad.
> ehotelier.com/hospitality-news/item.hp?id=20442_0_11_0_C
5
all about people
Languages
Didyouknowthatthereare2,700spokenlanguagesaround
theworldand7,000dialects?
InIndonesiaalonetherearealready365differentlanguages,
whereasinAfrica,therearemorethan1,000different
spokenlanguages.Basqueisconsideredtobethemost
difficultlanguageintheworld,whichisspokeninthe
northern-westernSpainandinthesouthern-westernFrance.
Theworld’syoungestlanguageisAfrikaans,whichisspoken
inSouthAfrica.ThelanguageisdevelopedbytheDutchand
iscloselyrelatedtotheDutchlanguage.Whichexplainsthe
nameKaap-Hollands.Theoldestlanguages,Tamizand
Sanskrit,originatedinAfricabutarenowspokeninIndia.
AdaughterlanguageofSanskritAka-BoorBo,isnow
consideredtobeanextinctlanguageasthelastpersonwho
rememberedanyBodiedlastyearattheageofabout85.Bo
wasanancientlanguageinIndia'sAndamanIslands.Itissaid
thattheoriginofthislanguageisdatedapproximately
70,000yearsago.
> news.bbc.co.uk/2/hi/8498534.stm
Fugu
ThereisanoldJapanesesongthatgoes,‘IwanttoeatFugu,
butIdon’twanttodie’.
FuguisamostpeculiardelicacyinJapan.Fugumeans
pufferfishorblowfish,whichreferstoseveraltypesoffish
includingthemostprizedandalsomostpoisonous,thetiger
blowfish.Whatmakesfuguinterestingisthatitcontainsa
powerfulneurotoxincalledtetrodotoxin,whichcancause
paralysis,andifenoughpoisonisingesteditmaycause
death.Thetigerblowfish(torafugu)containsenoughpoison
tokill30humans.Thepreparationoftorafuguthushasto
becarefullyregulatedtomakesurethatverylittleofthis
poisonremains.Only
speciallylicensed
chefswhoundergo
rigoroustrainingfor
twoyears,andpass
differenttestsare
allowedtoprepare
thedish.
> www.nytimes.com/1981/11/29/travel/one-man-s-fugu-is-
another-s-poison.html
Fat, Fatter, South Africa
SouthAfricaisonitswaytoovertakeAmericaastheworld's
fattestnation.RoughlyhalfofSouthAfricansovertheageof
15areoverweightorobese,andmedicalresearcherswarn
thatthegovernmentmaysoonhavetostepintomanage
theepidemic.InSouthAfrica,oneinthreeareoverweightor
obese,whileforwomen,itismorethanoneintwo.
Doesthissurpriseyou?Health,schmealth...SouthAfricans
consumersarenotignorantaboutwhatconstitutesahealthy
diet,theyjustdon'tchosetogothere.Manandwomanalike
feelmoresecuredatingabig/fatpersonbecausetheyare
considered‘clean’.HencetheslangnameforAIDSinAfricais
‘Slim’.Inaddition,taste,taste,taste-followedby
affordabilityandconveniencearestillpreferredabove
health.Specialists
callit
behavioural
economicsandit
posessomesticky
challengesfor
thefoodindustry
andhealth
regulators.
> www.mrc.ac.za/chronic/cdlchapter7.pdf
Many……more….most!
Hehas20high-endrestaurantsspreadoverfour
continents.Withtheserestaurantsheholdsan
astonishingrecordof26Michelinstars.Hehasbeenon
theshortlistofrenownedchefsforaquartercenturyand
wasthefirstandonlycheftobetitled‘Chefofthe
Century’byGaultMillauguidein1990.Ofcourseweare
talkingaboutJoëlRobuchon,alegendintheculinary
world.Inatimewhennouvellecuisinewasintroducedin
the1980s,ChefRobuchonamazedtheglobalculinary
scenewithhisalmostbourgeoisFrenchhautecuisine,
withwhichhereachedabsoluteperfectionandfocused
onusingonlythebestcookingequipmenttofleshout
theoriginalflavorsofthefreshest,highestquality
products.
> www.timesonline.co.uk/tol/life_and_style/food_and_
drink/article6320622.ece
6 : Hospitality delighted
HOSPITALITY highlighted
all about creativityIf South Africa is too far…
Fortheguestwhowould
lovetogettheAfrican
feeling,butdonotwantto
gotoSouthAfrica,the
BavariaSafarihotelisthe
rightsolution.Thisspecial
hotelislocatedin
Germany.SouthAfricaisa
beautifulcountrybutnot
everybodycouldgotherefordifferentreasonslikemoneyor
time.
TheBavariaSafari3starthemehotelinDachaucouldgive
theguesttheAfricanfeelingaswell.Thebrightcolor
schemesandthewarmfurnishingsoffertheguestasenseof
Africanflair.Inthewholehoteltheguestcouldfindobjects
oranimalsrelatedtoSouthAfrica.Inthelobbyarestuffed
animalslikeforexamplelionsormonkeys.
ThishotelofferstheSouthAfricafeelinginGermany.
>www.bavaria-safari-hotel.de
An Igloo of glass
HotelKakslauttanenislocatedinasmallvillagetheFinnish
partofLapland.Thehotelconsistsof40differenttypesof
cabinsincludingglassigloos.Guestshavetheopportunityto
admirethenorthernlightsandmillionsofstarsofthecrystal
clearskywithancomfortableroomtemperatureinthese
igloos.FromDecembertillAprilthehotelhas20glassigloosto
offer.Dependendontheweather,theguestscanhavedinner
atthesnowrestaurant,whichislocatedneartheigloos.
Theigloosarebuiltfromaspecialthermalglass,whichhelps
tokeepthetemperatureinsidetheiglooasnormal.Italso
preventstheglassfromgettingwhitefrosted.Everyigloois
equippedwithallneededcomfortincludingaluxurybedand
toilet.
Foralltheotheraccommodationtypesofthehotel:
>www.kakslauttanen.fi
Being fast at the Airport
Itisholiday,andyouareontheairportwithyoursuitcase.It
isalongwaytothegateandyouaretiredofwalking.Just
buytheMicroSuitcaseScooterfromSamsoniteandlongwalks
arenotanissueanymore.
TheSamsonitesuitcaseconvertsfromacarry-onbagintoa
kickboardscooterwithfold-outintegratedrunningboardand
handlebars.Nowyouwillcruisepastyourfellowflyerstoyour
gateandwillnotfeelexhausted.Attheplane,
thescooteriseasilytransformedbackintoa
suitcase,whichfitsintoeveryhandluggage
compartment,andyouwon’thavetoworry
aboutbeingabletostoreit!TheMicro
SuitcaseScooterwillcostaround€300,00.
>www.travelvalley.nl/gadgets/985
Hot Coffee, cold hands..
Everybodywillrecognizenot
beingabletoholdacupof
coffeebecausethecupistoo
hot.Andwhenyourcupis
cooledof,yourcoffeeis
alreadyascoldaswell.
ThePolishknit-expertBeata
Faronhadthesolutionfor
thisproblem.Shedevelopedaholderforyourcup.She
developedthe‘Brr’concept.
Withthisheater,thecoffeekeepswarmandyoucanhold
yourcupwithoutproblems.Theconceptof‘Brr’isasetof
heatersespeciallydevelopedforcold,winterdays.The
heatersaremadeofwoolandtherearetwosiliconebands
insidetheheatertopreventtheheaterfromslidingdown
thecup.Brristheidealsolutionforahotcupofcoffee
withoutburningyourhands!
>www.behance.net/gallery/Brr/642855
7
all about the market
Nightlife, LED life
Anewgreatinnovationisthere.Theledlightscanbe
implementedinabarorinaloungetogivethenightlightan
extradimension.Troughaspecialdetectionmechanism,the
barreactsonmovementsorobjectsatthebar.Becauseof
thisnewtechnique,thebarisable
tomakeaconnectionbetweentwo
people.LEDproductsispresenting
thenewNightlifelounge.
> www.horecava.nl/nl/nl/Pages/
wereldennachtleven.aspx
Fair-trade wines from South-Africa are the best
Togetherwiththe
MaxHavelaar
foundation,wine
portal“Bythe
Grape”organizeda
wineelection
specialforFair-
TradeWinesatthe
“TropischMuseum”
inAmsterdam.Fiftysixfair-tradewinesweretasted,valued
andranked.
South-AfricanCabernetSauvignonfromKoopmanskloofwas
chosenthebestFair-tradewineoutof30redwinesthat
weretastedattheelection.YvonneKlaasen,awinetrader,
describedthiswineasspicywithcharacter,butstillsuitable
fordifferentoccasions.
Thewinnerinthewhitecategory,istheChardonnayfrom
Fair-tradeOriginal.Thiswineisknownasquitefruityandjust
likelastyeartheBalanceShirazcamethroughasthewinner
intherosécategory.
Inthenewcategory“bestnewarrival”ArgentineanSolobra
MalbecReservawonthefirstprice.
> www.hospitality-management.nl/nieuws/beste-fairtrade-
wijnen-komen-uit-zuid-afrika/
Multicultural Food trends.
Accordingtothetrendwatchers
fromNewYork,thefoodtrends
of2011willbemeatballs,Korean
cuisineandsandwiches.
InAmericathereisalreadythe
MeatballShop.Anditisvery
popular!Thecustomerscangetfive
differenttypesofmeatballsandchoosefrom4flavorsofhot
sauces.DisneylandhasalreadyopenedaMeatballbar.
PointingatthenewformulaofKogi,itwillnottakelongor
theKoreancuisinewillbecomepopular.Thisnewfranchise
formulaandisabigsuccessinLosAngeles.Kogiistravelling
aroundwithitssocalledFood-truck.Viatwitter,Kogiis
lettingtheirfollowersknowwherethetruckis.
Thesandwichesaregoinginternationalaswell.Nowadaysthe
peoplecangetaMexicanandaVietnamesevarietyof
sandwiches.Thosesandwichesareavailableattheso-called
Bahnmi-shopsandarealreadywellknowninAmerica.
> Source:MissetHoreca
Best innovation of 2011
TheGreenwallfrom“Bureau
voorAkoestischeZaken”
earnedtheHorecava
InnovationAward2011.Thisawardisforthebestinnovation
inthehospitality.Thesustainabledesignwallmadeoutof
Norwegianreindeermossimprovestheacousticintherooms.
Thewallismadefromrecycledwoodandreindeermoss.
Whenthemossdriesout,justalittlebitofwaterwilldo
makeitfunctionalagain.
> www.horecava.nl/nl/nl/Press/persberichtenhorecava2011/
Pages/acoustischpaneelvanrendiermoswinthia.aspx
advertisement
The Finishing Touch.
Business meeting? meeting u!
Organising a business meeting?
Let Conferences and Events Office
meeting u organise your conference ,
event and meeting from A to Z.
We also provide a wide range
of practical services, including
location scouting, sending invites,
booking speakers, location decoration,
catering and developing your
conference website.
meeting u is a Stenden university teaching company. Prospective professionals in International Hospitality Management
and Office Management get their practical experience while working under the supervision of coaches in the event sector.
Stenden meeting u • Rengerslaan 8 8917 DD Leeuwarden • +31 (0)58 - 2441521 • [email protected] • www.stendenmeetingu.nl
advertisement
9
HOSPITALITY meets TECHNOLOGY
AfterthevolcaniceruptioninIslandit
becameclearthatKLMusessocialmedia.
Nowadaysthisusehasevenbeen
‘upgraded’bythereleaseofKLM’snew
campaigndevelopedbyBoondoggle.This
newdevelopmentincludeslocation-
basedsocialnetworksiteFoursquare.Use
ofthissiteplaysanimportantrolein
customerrelationmanagementandit’s
usedtotrackpeople’sprofilesinorderto
surprisetravellerswithuniquegiftsbased
ontheseprofiles.
Whenapersonchecksinusing
FoursquaretheKLMtracksthisperson’s
socialmediaprofile.Byquickand
intensivesearchwithintheseprofilesthe
KLMsurpriseteamgatherasmuch
informationaspossible,thentryto
choosethemostsuitableproductstoput
togetherafittinggiftforthecustomer.
Thisgiftishandedtothecustomerwhen
boarding.
Customerswhodon’tuseFoursquarecan
contactthe@klmsurprisedirectlyto
notifyKLMoftheirbooking,butthis
mightnotresultinthemostsuitable
present.UsingFoursquareincreasesthe
oddsofgettingthe‘best’gift.
Theteamhasbeensurprisingtravellers
withchampagne,notebooks,watches
andtraditionalDutchfoods.One
passengerwasgoingtomissoneofhis
soccerteam’smostimportantmatchesof
theyearduetohistriptoNewYork.
KLMsurprisedhimwithaLonelyPlanet
guidetoNewYorkwithallthebest
soccerbarsinthecity.Anothertraveler
wassurprisedwithapackagetoremind
himofhomeduringalongstayabroad.
WiththiscampaignKLMiskeepingtabs
onconversationsgeneratethroughsocial
media,andplanstoevaluateitseffect
afterNovember.Ithasalreadybeensaid
thatthiswayofservicemaybeused
againinthefuture.
KLMsurpriseteamdon’tuseSocialMedia
ChannelslikeFoursquareonlyforcheck-
inandinformationgathering,theyalso
useittoengagecustomerbyproviding
themwitthatextraservice.Thiswayof
workresultsintrustbuildingand
creatingofloyaltybetweenthecompany
anditscustomers.
KLMisgoingtheextramilewithitssocial
mediaefforts,usingcreativitytocreate
exciting,crowdpleasingprojects.The
KLMsurprisecampaignisdefinitelya
uniquewaytogetyourcustomers
positivelyawareofyourbrand.Maybe
onedayyouwillbeaspecialguestof
KLMandwillgetalittlesurprisefrom
KLM.
KLM Surprise: This is CRMIs travelling already too exciting for you? Everybody recognizes the waiting for
the take-off and the time is creeping, passengers fighting boredom while waiting.
Could the use of social media make the passengers feel special and turn their
boredom into happiness? KLM believes it could.
> a little surprise from KLM.
10 : Hospitality delighted
DISCOVER
Singita, meaning ‘the Miracle’,
is a multi-award winning private
game reserve, located in the
greater Kruger area and is
globally recognized for the
highest quality game-viewing
on offer.
Thelodgeattractsmore
internationalawardsthanwild
honeyattractsbees.FromBest
gamereserveandworld’s#1
DestinationbyCondéNast
Traveller,toTatler’sBestHotelof
theyear,toFGASAGoldLodges
Status...thelistofawardsis
endless,andforareason.
Amazingdecorandexcellent
servicetogetherwithsomeofthe
bestgameviewinginSouthAfrica
makeSingitaperhapsthemost
exquisitegamelodgeintheworld.
SituatedbothintheSabiSand
GameReserveandinaprivate
concessionwithinKrugerNational
Park,Singitaoffersfiveunique
accommodationchoices,eachwith
alodgeandanattachedguest
suite.WhatdistinguishesSingita
fromothersafarilodgesisnotjust
theincredibledécor,butthe
attentiontodetailwhichis
thoroughlymaintainedinthe
gameexperienceitself.
Singitaiscomposedoffive
uniqueaccommodations,eachan
exceptionallodgeincludinga
customaryareaand10to12
suites.Eachoffersasimilar
unforgettableexperienceandthe
samehighstandardsoffoodand
service.Theonlydifferenceisthe
decor,andmoodEbonyoffersthemost
conventionalOutofAfrica-like
experience.Massivefour-posterbeds,
double-sidedfireplacesandhugeteak
deckswithprivateplungepool,really
echoancientAfricaandawild
experience.Boulders,ontheother
hand,furnishedwithwhiteleatherand
linen,offersamorestarklymodern
accommodationwithacomparable
bushexperience.SweniandLebombo
areforthoseseekingamoreprivate
settingwithlessactivegame
experiences,whereasCastletonisidyllic
forsmallgatheringslikewedding
partiesorotherevents.
Thestaff-membersencounterastrict
trainingtobeabletoservetheguest
beyondtheirexpectations.Dayand
night,Rangerswalkaroundthe
propertytoensurethatstraylionsdo
notgettooclose.Duringsafaristhe
top-notchRangersarefamiliarwiththe
habitsofthelocalwildlifeandshow
realenthusiasmtrackinganimals.Guest
cangoonsafariswithaprivateLand
Roverorevenbyfoot,togetherwithan
armedRangerprotectingthem.
Goonasafariandreturnforcocktails
ontheveranda,drinkingaglassof
chilledAfricanvintagecabernet
enjoyingthemostamazingsunsetsata
greenhorizon,that’showguests
experienceSingita!
Discover Singita
> Go on a safari and return for cocktails
11
DISCOVER
ThissafaritripwillstartonMount
Kenya.Whichisanamazingmountain
withsnowcoveredpeaks,junglesand
bambooforests.Thereisanopportunity
towalkaroundtheareasandenjoythe
sightoftropicalbirdsandmonkeys.The
tripwillcontinueinthenorthofKenya
wheretheSamburupeopleshowyou
theirwayoflifeandhuntinggear.In
thisarea,spendingthenightatthe
beautifulreservealsocalledSamburuis
notunpleasantatall.Theworldfamous
SamburuParkhasasmanyvisitorsas
theSerengetiPark.TheBaringoLakeis
alsoKenya.Thislakeisahomebaseto
crocodilesandhippo’s.Duringthe
night,inthelodgethegrunting
grazinghippo’scanbeheard.Thebird
loverscanadmirethebeautifulbirds
whichcanbefoundattheedgeofthe
lake.TheNakuruLakeneedstobe
visitedtoseeflamingos,baboonsand
blackandwhiterhino’s.Thepopulation
offlamingo’shereisquiteimpressive
andremainsbiginnumberdueto
abundanceofalgae.Thelakeitselfis
protectedbytheInstitutionofNational
Park,andisagreatassettothisalready
beautifulcountry.
AftervisitingKenya,thejourneywill
continuetoTanzania.Thebiggestlake
ofAfricaislocatedbetweenTanzania,
KenyaandUganda.Thisiscalledthe
VictoriaLake.Withinthislake,wecan
findaround2500differentfreshwater
fish,thisisalotcomparedtoEurope’s
200.VictoriaLakeisthesourceofThe
Nile.Viaaboattrip,thisamazinglake
canbediscovered.Anotheramazing
thingtovisitistheuniqueNgorongoro
Crater.Thisisthebiggestcollapsed
volcanicconeoftheworldandwithits
600metersofdepthitoffersamazing
views.Thebottomofthiscraterwhere
manyanimalslikelions,blackrhinos,
elephantscanbeencounteredis
accessiblebyjeep.
Thesafaritripwillendonthetropical
islandofZanzibar.Thisislandwithits
dazzlingwhitebeachesandeverlasting
windsmakesitthebestplaceforkite
surfing.
Duringthetripyouwillmeetalotof
localsandthiswillmakeasafaritrip
thesouthAfricaoneofthemost
wonderfulexperiencesofalifetime.
Thisismightbeagoodreasonwhy
travelagenciesshouldarousethe
awarenessoftheworldofAfrica.
> www.koningaap.nl/afrika/kenia/
kenia-tanzania-en-zanzibar-groepsreis-
23-dagen
Going to the south of Africa is already a great experience. But to really discover the country, going on a safari would be amazing. Going on a safari will not only show the most amazing spots of South Africa, there is also the chance to meet the famous big five.There are several safaris that will show the most amazing places of South Africa. Here a small description of a safari to get the ultimate South Africa feeling. The meaning of a trip or safari is to discover the culture of that particular country. “Koningaap” is a travel agency, which puts that at first place. Going on a safari is an opportunity to visit the amazing places of which most people are not even aware.
DISCOVER
atabooaroundmentalhealthcare,
despitethefactthatoneoutoffour
peoplecangetapsychologicaldisorder
(www.1opde4.nl)!
What is GGZ Friesland?
GGZisanabbreviationformentalhealth
care.GGZFrieslandisabigorganization
andverydiverse.Peoplewithdifferent
kindofpsychologicalproblemscancall
onGGZ.Theproblemsrangefroma
lightdepressiontosevereschizophrenia.
Anybodycanaskforhelp,fromchildren
toelderlyandtheycanalsovisitthe
organizationatvariouslocationswithin
theprovinceofFriesland.
Before
WhenIenteredtheorganizationI
noticedthatnoattentionhadbeen
giventothematterhospitalityforsome
time.Thiswasprovenbythefactthat
thebuildingswereoutdated.Theyhad
theinteriorfromtheseventies.
After
AftermyresearchIformulatedthe
followingrecommendations,whichcan
bedividedinthreegroups:welcome,
uniformityandfacilities.Welcome:
introduceahostessandofferthe
receptioniststraininginhospitalityto
increasetheguestfocus.Uniformity
betweenalllocations:implement
manuals,corporateclothing,name
MynameisGeerianneVos,Iam
24yearsoldandsinceSeptember
2010agraduateofInternational
HotelSchool.Duringmyinternship
attheInternationalHotelSchoolin
LeeuwardenIconductedaresearch
tohospitalitywithintheentrance,
receptionandwaitingroomsof
severallocationsofGGZFriesland.This
internshipmademerealizehospitalityis
becomingmoreimportantinthemental
healthcareindustryandoffersgreat
opportunitiesforHotelSchoolstudents.
Hospitalityisanitem,whichpeopledo
notdirectlyassociatewiththemental
healthcareindustry.Butitisbecoming
moreandmoreimportant,since
healthcareiscommercialized.Inthepast
peoplealmostalwaysvisitedthe
organizationnearesttotheirhome.
Now,becauseofthemarketforces,they
canchooseahealthcarecentre
themselves.Thereforeorganizations
needtocompetewitheachotherin
ordertosurvive.Onewaytodosoisto
increasethehospitalitylevel.
Isahealthcenteranydifferentfroma
hotel?Ithinknot.Maybepatientsneed
evenmoreattention,becauseitisnot
alwayseasyforthemtoseekhelpfor
mentalissues.Unfortunatelythereisstill
The focus is no longer on the organization, but rather on the patient!The world of mental health care is changing! And hospitality plays an important role.
badges,meetingsbetweenthe
receptionsandonewayofmaking
waitingmorepleasant.Facilities:coffee/
tea/waterfacility,tabloids,newspapers,
leafletsandinformationscreenswhich
provideinformationaboutthe
organization.
Finalrecommendationsaremakea
divisioninfrontandback-office,
answeringmailandtelephone.The
reasontothisisstimulatetheguest
focus,dailycontactbetweenreceptions
andsecretariatsconcerningtheexpected
visitors,implementmysteryguestsvisits
andlastbutnotleastorganizeinternal
conteststocollecthospitalityideasand
thereforeinvolveemployeesofGGZ
Friesland.
Thereisstillalottoimproveinthe
hospitalitylevelofmentalhealthcare
organizations.Thisarticleisjustasmall
reviewofthewholeresearch,formore
informationcontact
DISCOVER
12 : Hospitality delighted
13
Why have you chosen to go to South
Africa?
Duetomyhusband’sjob,wehadthe
opportunitytomovetoSouthAfrica.In
2003Iarrangedanunpaidleavewith
MartinairandtogetherwithmyhusbandI
movedtoJohannesburg.
You were mystery guest in different
hotels, how did you come by this job?
Afriendofminewasworkingasan
assessorforamysteryguestcompanyand
theyneededmorevolunteers.Forthis
kindofjobIwasnotpaidbutIhadthe
pleasuretovisitallnicelocationsinthe
hospitalityindustryinSouthAfrica:5star
hotels,gamelodges,golfcourses,casino's
etc.Asexpats,weweretheideal
candidates.Moretraveled,higherincome
andforeigners.Hotel/lodgestaffwould
notbesuspiciouswhenwewerevisiting
theirhotel.ThemainclientwastheSun
Internationalgroup.SunInternationalhas
toprangehotelsinSunCity,CapeTown,
VictoriaFalls,Durbanandlotsofother
destinations.Gamelodgesandluxury
trainswerealsoontheirlist.
How did you experience your visits to
the hotels? Were there many
differences between them?
Theamountofworkwasseriousandthey
wantedtoknoweverything,fromnames
ofstafftohowmanyjuiceswereoffered
forbreakfast,ifthesilverwaspolished
andevenifthetoiletswereclean.Imust
say,thiswasquiteachallengewithallthe
Africannames.Wehadquestionnairesof
morethen100pagesandafter
completingthequestionnaire,Ihadto
writeasummary.Thehotelstandards
werehighofthehotelIvisited.Oneof
thelodgesIvisitedwasEarthlodgein
SabiSabiGameReserve.Thislodgewasall
aboutpersonalapproach,attentionand
service.Fromtheminuteyouarrivetill
youleavestaffisbusytoentertaintheir
guests,payingattentiontosmalldetails
fromsurprisingsundowners,open-air
dinersandluxuriousrooms.Andtobe
honest,whenthegameisnotthat
spectacular,guestsstarttocomplain.
TheSunInternationalhotelsweremuch
bigger,butmoreofteneasiertoassessas
youweremoreanumber.Anditwas
moreofteninthesehotelsthatthefinal
reporthadquitesomeconcerningpoints.
What positive and negative aspects did
you experience in South Africa?
LivinginSouthAfricawasonegreat
experience,howeverwehadtobecareful
allthetimebecauseofthecrime.We
werefortunatetoliveona24hour
securedestatewitharmedsecurity.As
therearesomanydifferentculturesin
onecountryandahighunemployment
rate,itmakeslifehardfortheless
privileged.Schoolingisstillanissue.
Universityisonlypossiblefortherichand
forthoseprivilegedthatfinda
scholarship.
HoweverIwouldneverwantedtohave
missedtheopportunitytostayinthis
beautifulcountry.Topofourstaywasof
coursetheFIFAWorldCup2010.For
weekstherewasthatspecialvibeinthe
country.ItwasSouthAfricaonherbest
andIwasproudtoliveinthiscountry.
When did you decide to
move to another place?
After7yearsinJohannesburg,itwastime
tomoveagain.Thistimewemovedto
Singaporetogetherwithour2kidsand
number3onitsway.Singaporeisnice,
butthatspecialAfricanvibe,youwill
neverfindanywhereelse.
Would you recommend hospitality
students to go to South Africa for their
studies?
IdefinitelyrecommendSouthAfrica,but
pleasekeepthehabitofthecountryin
mind.Trytoadjustasmuchasyoucan.
SouthAfricaiscompletelydifferentfrom
theNetherlands.Becarefulwithallsafety
issues.Donotthinkitwon'thappento
me,!Hospitalitywise,youcanlearnalot
inthiscountry,theServicelevelishigh.
VisitingtheNetherlandsoverthepast
yearshasalways“surprised"me,especially
thelackofserviceofferedinthe
NetherlandsincomparisontoSouth
Africa.
FOR REAL
The Mystery Guest in the South African Hospitality IndustryThe service level in South Africa is much higher than in The Netherlands. Nienke Nauta knows all about it. She was mystery guest for different hotels. She quit her job at Martinair Holland in 2003 and moved to Johannesburg with her husband.
. . .IO VIVAT & SOUTH AFRICA IO VIVAT & SOUTH AFRICA
IO VIVAT & SOUTH AFRICA
Growth and experience
THE STORY OF MAAIKE AMELS...After three years of living and studying in Leeuwarden, it was time to put my experiences into practice by starting my internship.
For me this meant flying halfway across the world and starting my internship in the Protea Hotel President in Cape Town, South Africa. This internship gives me the opportunity to get broad experience and knowledge of the hotel industry. Next to that living and working in a country far away from home makes me an independent and international oriented person.
The three years in Stenden taught me all about Hospitality Management, but being a member of student association Io Vivat Nostrorum Sanitas gave me a quick start on how to actually put theory into practice.
As a member of Io Vivat I was active within different committees in different functions. This showed me how to organize small and big events, build up a network, work efficient, be a team player, be open-minded, think out of the box, be critical and of course be pro-active.
FACTSHEETMaaike Amels, member since 2007, internship Protea Hotel President, Cape Town
Io Vivat Nostrorum Sanitas
Stenden Student Lounge
“Best Place to Be!”
Special at the Stenden Student Lounge:
“Best Coffee in Town.”
Just to Take Away. Why don’t you enjoy your Great Cup of Coffee when You
Shop, Walk or Talk. Stenden Student Lounge
Herenwaltje 3 8911 HN Leeuwarden Phone: 058-2138782
Open: Monday till Friday: 7 am - 9 pm saturday: 9 am - 5 pm www.stendenlounge.nl
15
Peter Klosse is the owner of the ‘Hotel Gastronomique’ in Hoog Soeren, close to Apeldoorn. He also started the academic for gastronomy. Nowadays he offers courses for sommeliers and a variety of wine and spice courses to people who are interested to learn about the topic. But where and when did this all begin? Peter Klosse tells his story.
Peter Klosse was born in 1956 into a very gastronomical
family. Peter’s parents are founders of the restaurant ‘ De
Echoput’ in Hoog Soeren. His father is also one of the
founders of the ‘Alliance Gastronomique’. In 1967 the
Echoput already had one Michelinster. Peter studied business
administration, but after his study he decided to follow his
father’ s foodsteps. He had done different internships in
highclass companies, for example with Robert Kranenborg in
Brussel. In 1985 Peter took over his parent’s business.
The restaurant develops itself more and more. The focus is
one the pure nature from the Kroondomeinen in the area.
The Echoput has always been famous because of the
beautiful, unique style wild- and mushroom dishes. Next to
the famous dishes, there is also a main focus on the wine
and spice combinations. Peter imports a lot of wines by
himself; the wines are also sold in his own shop.
In 2004 Peter made a strategic decision and decided to build
a hotel in order to expand his business. The restaurant
closed its doors and the building was demolished. After a
few years of rebuilding, the Echoput opened its doors again
in 2007, this time as ‘ Hotel Gastronomique’. Nowadays it is
a 5 star hotel with 42 rooms and suites. Besides the famous
restaurant there is also a bistro and wine bar called ‘
Flavours’.
Peter is not only entrepreneur, since 1991 he has been
actively involved in education. He is the founder of the
Academy of Gastronomy, and is offering many courses,
especially wine and spice courses. Before he started these
courses, he did a lot of research within the gastronomy. His
goal was to clarify the dynamic of the wine and spice
combination. Because of his view on the taste, many people
will ask Peter as a consultant. From the first of March 2010
he became lecturer of gastronomy at the Stenden University.
Peter is developing the minor Gastronomy, which will start
in September 2011. In the future there will also come a
Master education in gastronomy. This makes the Stenden
University the first University in the world that will
introduce gastronomy in this way.
Peter Klosse
FOOD & BEVERAGE
> His goal was to clarify the dynamic of the wine and spice combination.
16 : Hospitality delighted
. . . HOSPITALITY AND MORE
DuringmycourseinLeeuwardenfellow
studentssoonrealisedIwasfroma
“differentWorld”,theyconstantlyasked
mewhyIcameover.Ihadmanyreasons,
suchasgainingnewskillsinthe
operationsandmanagementoftheF&B
departmentaswellaslearninganew
languageandgettingtoknowanother
alongwithpersonalinterestsandgoals
butappartfromthatImustsaythat
feelingofbeingthefirstsecondyearof
theSouthAfricanStendentocomeover
toLeeuwardenIfeltgreattoliftthe
SouthAfricanflaghightoshowthemain
campusofStendenthatwearehereand
wemeanbusiness.Itwasonlyafter
returningbacktoSouthAfricathatI
realisedwhyIdecidedtogotoHolland.It
wasthebasichumanneedofarchieving
newgoalsandtoexploretheunknown.
Thiswasmywayofsicoveringnewsides
ofmyself,tryingtoembracethe“old”
whilethe“new”sittingonyour
doorstep?
AfterreturninghomeIbecameawareof
thefactthatthetwoculturescan’tbe
judgedthesameinanysenseofthe
word,aslanguageshapestherealitythat
oneperceivesinitsownperception,and
thuseveryculturehastheirspecificand
uniquewayofthinkingand
behaviouralcharacteristics.Inall
honestyIwouldnotthinkitis
fairtosaythateithercountryis
betterthantheother,asboth
SouthAfricaandtheNetherlandscannot
trulybecomparedaseachinmyopinion
hasitsadvantagesanddisadvantages.
HoweverbeingaproudSouthAfrican,I
thinkSouthAfricawillalwaysbemy
favouritecountry.
UnfortunatelySouthAfricastillhasthe
negativestigma;highcrime,high
poverty,poorlivingconditionsandmany
othergrimacesoflife.Pleasetakeinto
accountthatSouthAfricaisstillayoung
democracyanditgoeswithoutsaying
thatwestillhavealongwaytogo,but
youcannotdenythefactthatwehave
comealongwayandwillcontinueto
progress.Iwouldsaythatmymost
positiveexperienceinSouthAfricaisto
bepartofthenewgenerationofyouth
formedunderthenewdemocracy.It
makesmeproudtobeapartofmy
country’shistory,asitisbeingmade.
In2010SouthAfricawasblessedwiththe
honourofhostingtheFIFAWorldCup,in
myopiniontheWorldCupdidour
countryagreatdealofgood.Duringthe
buildupwewereabletocritically
analyzeourpotentialaseveryonedrew
togethertomakeitasuccess.Ibelieve
thatwechangedpeoplesmindaboutus
andshowedthemthetruecoloursofthe
uniquenessandqualitiesthatwehaveto
offerpeoplefromallovertheworld.
AfterthewakeoftheWorldCup,South
Africahasbeenleftwithmanyvirtues
suchasanincreasedsenseofsafetydue
tothehigherpolicepresence,absolutely
breath-takingstadiums,stateoftheart
trainlinesandimprovedinternet
connectionsamongstmanyotherthings.
Ofcourse,beingsuchalargecountryitis
difficulttonoticemajordevelopments
throughoutthewholecountryandsome
peoplemaythinkthattheWorldCupdid
notaffectthempositivelyatall.However
theworldisyouroysterandeveryone
makestheirownfortune.
PersonallyIwouldrecommendany
studenttocometoSouthAfrica.Itwillbe
thejourneyofalifetime.Youwillmake
bondswithpeoplewhoyouwillnever
forget.Wewillwelcomeyouintoour
vibrantandopenmindedcultureformed
ofdifferentethnicbackgrounds.South
Africaiswhereyouwilldiscovernew
thingsaboutyourselfandothers.Notto
forgetthebeautyofthelandandits
people.Anypersontocomeherewill
leaveadifferentperson.Itwouldbea
shametomisstheopportunitytobepart
ofsuchauniquepartofhistoryinthe
making.
Kai Vosloo
Student of Stenden South Africa
The other way aroundI am a student of the Stenden South Africa and I am studying International Hotel Management. I have done my “Grand Tour” in Leeuwarden where I also completed the last semester of my second year. This last semester consisted of the Performing Daily Operations Module and the Dutch International Business Communications Module in Leeuwarden.
17
. . .
In November 2007 I travelled with my
wife to South Africa to take on the
position of Academic Dean. My wife
and I have always felt the need to
explore the world, not as tourists, but
by working and living within a culture.
After Asia and the Middle East it was
time for Africa now.
Morethanthreeyearslaterwearestill
here,withtwochildrenborninSouth
Africaandnodesiretorelocateinthe
nearfuture.Theexperiencethusfarcan
besummedupinoneword:Ubuntu.
UbuntuisanAfricanphilosophythat
dictates:“IamwhatIambecauseof
whoweallare.”Itreferstothe
interconnectednessofpeopleand
assumesthatyoucanonlybehuman
throughvaluableinteractionswithyour
environment.
AsIamwritingthisarticle,itisSaturday
the12thofFebruary2011andIam
sittingoutsideonthedeckofourhouse
withasmallfiregoing,listeningtothe
soundsoftheocean,crickets,andthe
occasionalcardrivingthroughPort
Alfred.Thisinitselfwouldbeareason
formanytosignupforapostlikethis,
butthereismuchmore...
WhenyouhearofSouthAfricaonthe
news,youhearofcrime,poverty,anda
dividedpeoplethatstruggleto
overcometheeffectsofapartheid.
Thoughthestatisticsdon’tlie,dayto
daylifeheretellsacompletelydifferent
story.SouthAfricansarehappy,open,
andhospitablepeople.Whetheryou
drive,walk,orstopsomewhere,people
willgreetyouandengageinachat.I
rememberoneofthefirsttimesI
stoppedatKentuckyFriedChickenon
thewayhomefromworkonaFriday
(mywifewasover8monthspregnantso
Ineededtodosomecooking)waiting
formyturntoorderandbeingcaught
offguardcompletelybytheservice
employeelookingmestraightintheeye
(Iwasfocusingontheboardonwhatto
order)andbreakingmyindividualistic
focusofgettingfoodquicklywithavery
sincere‘Howareyou?’.
Thiscultureofsincereinterestinother
peoplehasrubbedoffontheStenden
campusaswell.Guestsarefrequently
surprisedbybeinggreetedbystudents
andstaffastheymoveoverthecampus.
Studentnumbersexist,butsolelyforthe
purposeofunbiasedtestingandcorrect
administration.Ihaveexperiencedhere
thatacultureofpersonalcommitment
cancreateamazingoutcomesintermsof
studentsatisfactionandpassingrates.
Aninterestingincidentthathasoccurred
tomemorethanonceisstartingan
earlymorning(westartat8:00)PBL
sessiontodiscoverthatastudentis
absent.Anotherstudentsays,‘please
excusemeforaminute’andrunsoutto
comebackwiththeotherstudentwho
wasoversleepingandliftedfromhisbed
byhisfellowstudentnottomissthePBL
session.Thatformeisteamwork.
Itakeprideinbeingabletoaddress
eachgraduateofStendenSouthAfrica
personallyupongraduationaswithin
ourschoolcultureIamexpectedto
knoweachstudent.Ibelievethatthisis
oneofthemaindriverstoasuccessful
university:mutualcommitmentfor
excellenceinasettingwhereweseeand
respecteachotheraspeople.Thereis
nothingsoftaboutthis;weliketobe
hardonperformanceandbehaviour,but
alwaysrespectfultotheindividualand
hisorhercircumstances.
Tosumup,Ihavenotregrettedour
decisiontocomehereonceoverthelast
threeyearsandIwishthatmoreStenden
staffcouldtesttheirculturalparadigmin
asettingsuchasthis.Forourstudents
thereisGrandTourwhichIrecommend
wholeheartedly.Thereisnotonestudent
thatIhaveseenoverthelastthreeyears
thatwasnotpositivelyaffectedbylife
andstudyinSouthAfrica...
By Wouter Hensens –
Academic Dean & General Manager of
Stenden South Africa
Ubuntu; Life of a Dutch
member of staff in South Africa
HOSPITALITY AND MORE
Interview with Paul GardinerInNovember2009StendenUniversity
HotelenteredthefamousMantis
Collection.TheMantisCollectonconsists
ofexclusiveboutiquehotels,game
reserves,ecolodges,luxuryyachtsand
extraordinaryrailjourneyslocatedall
overtheworld.Eachpropertyis
individuallyselected,locatedmostlyona
uniquelocationandrecognizesthe
importanceofbeauty,cultureand
individuality.TheMantisCollectionhas
wonmanyawardsincluding:‘TheWorld
TravelAwards’forleadingconservation
company,‘LeadingSafariandGame
Reserve’and‘TheHarpersandQueen
100BestPlacestoVisitAward’.Thelogo
ofMantisisamantis,a‘praying-like’
insectandthesloganis‘Conservinga
vanishingwayoflife’.Thecurrent
chairmanAdrianGardinerfounded
Mantisbackin1992withShamwari,a
gamereserveinSouthAfrica.Hisson
PaulGardineriscurrentlythe
InternationalMarketingDirectorof
Mantis.
ArthurStrengersandTessaZoetman,
editorsofHospitalityDelightedhadthe
opportunitytositdownandtalkwith
PaulGardineraboutthebusiness,his
passionandhislife.
HD: What is a Mantis?
Paul:Mantisisnamedafterasmall
insect,whichlooksalittlelikea
grasshopperandlivesinAfrica.Theword
embodiesattentiontodetail.The
Bushmen,theindigenouspeopleof
SouthAfrica,wouldworshipthepraying
mantis.ThemantiswasakindofGod,
theycalledit‘thevoiceoftheinfinitein
thesmall’.Whenyoutakecareofthe
smallthings,thebigthingswilltakecare
ofthemselvesandnaturewillstayin
balance.Thisvisionisalsocarriedoutin
theMantisCollectiontoday.
Thegroupnotonlyownshotelsand
reservesbutisalsoresponsiblefor
managementandmarketingoronly
marketingwithinacertainhotel.The
groupisdividedintofivedifferent
divisionscalledtheMantisBigFive,
includingMarketing,Management,
Education,Developmentand
Conservation.
HD: How does Mantis distinguish itself?
Paul:Wetrytocreateanunforgettable
experienceforourguestsinallpartsof
theworld,focusingondetails.This
rangesfromastayintheicehotelin
Norway,toSafari’sinSouthAfrica,to
adventuresonAntarctica.TheAntarctica
adventureisnotforfree,pricesgoupto
€56.000perperson….Soundslikealot
butourguestswill‘andcan’payany
pricefortheirexperience.
Haveyouseenthemovie‘theBucket
List’?Wellifnot,youshould!Weaimto
create‘bucketlist’-experiences.
HD: What lies in the future for Mantis?
Mantisstrivestoincreasetheproperties
from40todaytoatotalof100.Wedo
notincreaserapidly,thoughwecarefully
selectthepropertieswewouldliketobe
involved.Nowadaysitisnotvery
interestingtoownthepropertyitself.
Therefore,wefocusonsellingour
managementandmarketingasaservice
tothesehotelsandreserves.
HD: What are the biggest challenges for
Mantis?
Paul:Becausemostofourpropertiesare
inSouthAfricadifferentaspectsarea
challengeandshouldbetakeninto
consideration.Mostofthesefactorswe
arenotabletocontrol,suchastheoil
price,whichisofbigimportanceforthe
touristindustry.ThevalueoftheRand
(currencyofSA)isanotherimportant
factorwecannotcontrol,whichbecame
strongerafterthelastworldcup.This
increasesthepriceoftravelingtoSouth
Africa.TheoverpopulationinAfricais
alsooneofourmainchallenges.Africans
liketouselandforagriculture,which
endangersthewildlife.Mantis
Educationtriestoeducatelocalcivilians
torespectthelandandteachthem
abouttheirland.Butalso‘tokeepit
Sustainable,Yougottokeepit
commercial’.Bythiswemeanthatwe
havetoshowAfricatoasmanypeople
tobeabletosustainthisbeautiful
continent.
HD: How is it to work with your father?
Paul:Myfatherisagreatmentortome.
ButwhenIstartedtoworkforMantisI
startedatthegamereservedriving
aroundinLandRovers,showingthe
gueststhewildanimals.All
communicationsbetweenmyfatherand
mewentthroughmymanager.Hekept
itreallyprofessional.Hisworkishislife.
Heonlytalksbusiness,alsoinhisspare
timeandIonlyjustgotusedtoit.Ihave
agreatrelationshipwithmyfather.
HD: What drives you as a person?
Paul:Theopportunitytodevelopthis
brandandtoincreasebrandawareness
ofMantisisnowmymainconcern.Ilove
myjob,Igettotraveltobeautifulplaces
andamabletosellthepropertiesto
happycustomers.Whatisalsoamazingis
thatIamabletoprovidethesepeople
anamazingexperiencegoingbackinto
nature,whichisallabouthealing.
HD: You sound like an extremely busy
man, do you have any spare time?
Paul:NotmuchbutIusemostofmy
sparetimetoprepareforthenext
marathoninLondon.ThismeansIruna
coupleofkilometerseveryday.The
LondonMarathonwillactuallybesome
kindofpracticetoo.Iamplanningto
run7marathonsin7dayson7different
continentsstartingonAntarctica,than
Africa,SouthAmerica,NorthAmerica,
Europe,AsiaandOceanianextyear.I
willdothistogetherwithtwofriends
butwearestillsearchingforsponsors.
Wehavesetupateamofprofessionals
tomakethishappen.Inadditionwe
wanttoraisemoneyforoneeach
continentendangeredspecies.
18 : Hospitality delighted
. . . HOSPITALITY AND MORE
19
1. Cape TownThebeautifulbeachesofCapeTownmakethecityfamousallovertheworld.ThetableMountain,whichis1,086metershigh,isoneofthemostpopularhighlightsinCapeTown.TheTableMountainoffersabeautifulviewofthecitycentreaswellasthesurroundingmountainsandthisiswhythismountainisafavoritepicnicplaceforthelocals.
2. Garden RouteTheGardenRouteis300kmlong.ThistourgoesfromMosselBaytoPaulSauerBrigde.TheGardenRouteshowstherealnatureofSouthAfrica.Attheseasidepeoplemayspotsomepenguins,dolphinsandtheSouthernRightwhales.
3. Robben IslandRobbenIslandisaformerprisonisland,about10kilometersfromCapeTown.NelsonMandelawasthemostfamousprisoneronthisisland.SinceheandmanyotherpoliticalprisonersspentmanyyearsonRobbenIsland,thisislandhasbecomeoneofthemainattractionsinSouthAfrica.
4. Sterkfontein CavesTheSterkfonteinCavesarelocatednorthwestofJohannesburg.Thesecavesofferwonderfulstalagmitesandstalactitesformations.Nottoforgetthe2.6milionyearoldbonesofahominidman.Thisdiscoverysolvedthemissinglinkbetweenapeandman.
5. The Wine IslandsTheCapeWineIslandsisthelargestwineproducingregioninSouthAfrica.Differentfamouswineareasarefoundhere,suchastheStellenboschSimonsig.AnotherwellknownwineareaistheRobertsonwinevalley.ThewinegrowingtraditioninSouthAfricagoesbacktothe17thcentury.Nowadaysthecountryproduces1billionlitersofwineannually.
6. Kruger National ParkTheKrugerNationalParkisoneofthelargestgamereservesonthecontinent.Besidestheelephants,buffalosandtherhinos,thereare468typesofbirds,114typesofreptilesand130speciesofmammals.
7. Sun CitySunCityistheLasVegasofSouthAfrica,itisapopularcasinoresort.SunCityislocated150kilometersnorthwestfromJohannesburg.Luxurioushotels,sportfacilitiesasgolfcoursesandartificialwaterfallsarethethingsthatpeoplecanexpectinSunCity.
8. Phinda Game ReserveThisGameReserveholdssevendifferentecosystems,forexamplepalmsavannahandmountainbush,coveredby140squarekilometers.ThisreserveislocatedontheeastcoastofSouthAfrica,300kilometersawayfromDurban.ThePhindaGameReserveisoneofthemostfascinatingprotectedareasinthecountry.
9. DrakensbergThemostfamousmountainofSouthAfrica’shighestmountainrangeis“Drakensberg”,called“Ukhahlamba”bythelocals.Inwinterthemountainpeaksarecoveredinsnow,whileinspringthemountainissurroundedbybeautifulcolourfulflowers.Anotherhighlighttobefoundinthenationalisthe6kmlongAmphitheatre.
10. The Apartheid MuseumTheapartheidmuseumislocatedinJohannesburgandopenitsdoorssince2001.ItisthemostvisitedmuseuminSouthAfrica.Torememberthevisitorsofthecountry’spast,andshowtheprogressithasmadesince.
TOP 10 MOST POPULAR ATTRACTIONS IN SOUTH AFRICA
> www.krugerpark.co.za/
> www.gozuidafrika.com/cities/steden_info.php?region=Drakensberg
> www.tourism-review.com/top-attractions-in-south-africa-not-only-for-the-football-fans-news2239
B
C
D
E
F
G
H
I
J
BA
Restaurant.NLDe Nieuwe Nederlandse Keuken van SVH
Meesterkok Albert Kooy vormt de basis van
Restaurant.NL.
Deze duurzame, dier- en milieuvriendelijke,
gezonde en eigentijdse keuken is geïnspireerd
op de culinaire cultuur van ons land en combi-
neert deze met internationale ingrediënten
en kooktechnieken. Hierdoor ontstaan verras-
sende nieuwe Nederlandse gerechten. Geniet
van een culinaire ervaring in Restaurant.NL
waar studenten leidinggevend zijn.
Adres:
Stenden university hotel
Rengerslaan 8, 8917 DD Leeuwarden
Openingstijden:
Ontbijt
Maandag t/m vrijdag: 07.00 – 09.30
Zaterdag en zondag: 08.00 – 11.00
Lunch
Maandag t/m zaterdag: 12.00 – 14.00
Diner
Maandag t/m zaterdag: 18.00 – 21.00
Reserveren:
Voor meer informatie of het maken van een
reservering bel (058) 244 1188 of mail naar
Zie ook www.stendenhotel.com.
TheA
rtof
Hospitality
advertisement
21
Lex Moerke, nowadays the owner of Hotel “De Waag & Brasserie “ De Eerste Rang” started as an International Hotel Management student at Stenden university.
The career of a 25 year hotel owner
YOUR CAREER
MynameisLexMoerke,Iam25years
oldandIamanAlumnioftheStenden
University.Igraduatedin2008,aftera
reallynicestudentlife.Hospitalityisan
industry,whichischallengingeachday.I
havebeenworkinginthisbusinessever
sinceIwas14.
Istartedoffasadishwasher,andlater
mademywaythroughasawaiter,a
cook,andamanagerofa3*hotelinthe
DutchcityofSneek.DuringmystudiesI
hadapassionforFood&Beverage.
Ihad6jobsinseveralrestaurantsand
hotels.Ialsowasnight-auditorathotel
“Wyswert”,whichisnowcalled
“Stendenuniversityhotel”.Cocktailsand
spiritsweremybiginterestsandIalso
providedguestlecturesatthehotelasa
student.
Idecidedmyinternshiphadtobe
somethingspecial,soIwrotealetterto
“DeEngelgroep”inRotterdam.Thiswas
arestaurantgroupwhichownedseven
well-knownrestaurantsandwas
managedbyHermandenBlijkerenhis
companionMr.DavidCrouwel.
AsatraineeIfacedalotofchallenges,
frommanagingonoperationallevelto
manageriallevelandespeciallyfinancial
controlling.AftertheinternshipIlearnt
alotaboutthefinancialimportanceofa
company.Idecidedtostayin“De
Engelgroep”astroubleshooterand
financialcontroller.
ButafterlessthenayearIgotbored.
Alwayssittingbehindadesk,only
solvingproblemsofotherpeople,which
wasnotmyfutureperspective.Iwanted
togetbackintheworkfieldof
hospitalityagain,butwithoutaboss.So
startingmyowncompanywasalogical
decision.
Aftera6monthsearchIspottedanold2
starhotelintheFrisianvillageMakkum.
Thehotelwasreallyoutdatedandoutof
business.Ithought:Arealchallenge.SoI
boughtittomakeitasucces.
Ispent2yearrenovatingthehotel.The
fourteenroomsandthebuildingitself
werefullyrenovated.Therestaurantand
kitchenandpublicspaceswerenewly
builtandallthiswasaccomplished
withoutclosingthehotelforasingle
day.Nowthebusinessisthriving.I
startedin2008inthemiddleofthecrisis,
soitwasachallengetocreateawell-
knownnameandtogetthebusiness
running.Nowin2011wearedoingwell
andareaprofitablebusiness.
Therestaurantfocusesonfreshand
seasonalproducts,andsinceSeptember
2010wedevelopedaspecialinterestfor
fair-tradeandbiologicalfood.
Thehotelisupdatedtothreestars,the
restaurantiswellknownintheMakkum
regionandwewontheZOOVERaward
2010,whichisanawardbasedonguest
experience.Hospitalityisthekeyword
formyorganization.Withouthospitality
wecannotoperateinaserviceindustry.
ThatiswhyIamworkingaprogram,
whichfocusesontheteachingof
hospitalityandtheimportanceofguest
experience.
SincelastyearI’mcooperatingalotwith
StendenandforthefutureIwouldlike
todothismoreandmore:Makepeople
awareofandenthusiasticaboutour
industryandmostimportantmaking
peopleawareofwhathospitalityis.
Thisismycareerinanutshell.My
suggestiontoyouis:Makeyourdreams
cometrueandtakesomeriskinlife.
Kindregards,
Lex Moerke
Hotel “De Waag” &
Brasserie “De Eerste Rang”
Markt 13
8754 CM Makkum
> www.hoteldewaagmakkum.nl
> Make your dreams come true and take some risk in life.
Ijustfinishedmysecondeveningshiftasasupervisorat
theLobbyBarintheFourPointsbySheratonShenzhen
hotelwhenaguestaskedmeforabeer,inwhat
sounded,atthatmoment,asatypicallyDutchaccent.So
Iaskedhim,inDutch,wherehewasfrom.Heanswered
inAfrikaansthathewasfromJohannesburgandthathe
wasstayingatthehotelforaweektodobusiness.Great
Ifinallymetsomeonewhocouldactuallyspeak
Afrikaans.Sowemadeanagreementthatnight;he
wouldonlyspeakAfrikaansandIwouldreplyinDutch.
WhatIrememberedthemostwas:Ekgaan’nbierdrink.
Itwasthesimplicityofthegrammerheusedwhich
remindedmeoftheoldDutch.Thispronunciationmade
mesmileandIaskedhimwhatkindofbeerhewould
like,andIservedhimhisHeineken.
MyChinesecolleaguesaskedmewhatkindoflanguage
hespoke,becauseitsoundeddifferentthantheDutchI
usuallyspoke.
Oneeveninghecameinexhausted.Afterhisbeerand
hamburgerhetoldmethattheBraai(SABBQ)werethe
bestintheworld,andthathemissesitalot.HesaidthatI
shouldcometoSouth-Africaandenjoyoneofthesebig
Braais,soIpromisedmyselftovisithishomecountryatleast
once.
Ihopethatafterreadingthismagazineyouwillbemore
awareofSouth-Africaandmaybeevenplanatripofyour
own.
Niels van Felius,
Chief Editor
22 : Hospitality delighted
colofon
Hello are you Dutch – Nee ek is Afrikaans
Chief Editor:
NielsvanFelius
Editorial team:
PaulaVisscher,TessaZoetman,
ChristiaanBrouwer,ArthurStrengers
Cooperators:
MarcotenHoor,WouterHensens,Peter
Klosse,LexMoerke,PaulGardiner,
NienkeNauta,GeerianneVos,Kai
Vosloo,FrancisBeukeveld
Design & Layout:
Visser&deGraefb.v.,Leeuwarden
Printing office:
GrafischBedrijfHellingab.v.,
Leeuwarden
Advertisements:
Stendenuniversityhotel,Stenden
meeting-u,Stendenstudentlounge,
HollandAmericaLine,IoVivat,Stenden
IHM,Restaurant.NL
Founders:
DaniëlSpijker,MarkStruik
Project supervisors:
MarcotenHoor
In cooperation with:
Stendenuniversity,Leeuwarden
InternationalHotelManagement
Copies:
2.000
Email:
www.hospitalitydelighted.nl
column
Stenden university hotel
Dit viersterrenhotel wordt in samenwerking
met de Internationale Hotelmanagementschool
gerund door jonge, enthousiaste studenten
onder begeleiding van praktijk instructeurs.
Zij willen graag bijleren en uw verblijf onver-
getelijk maken.
Dit luxe hotel ligt 10 minuten van het centrum
van Leeuwarden en biedt verschillende soorten
kamers. Dit varieert van deluxe kamers tot
kamers met een Afrikaans of Oosters thema.
De kamers zijn gezellig en comfortabel
ingericht en beschikken over alle moderne
faciliteiten. In Restaurant.NL wordt een
verscheidenheid aan smakelijke gerechten
geserveerd. Het hoge serviceniveau is tevens
terug te vinden in de vergaderaccommodatie
die het hotel te bieden heeft.
De prachtige omgeving van Friesland, de om-
liggende steden en het gemak waarmee u bij
de Wadden kunt komen, bieden de gasten een
verscheidenheid aan culturele en actieve dag-
tochtjes. Kom en ontdek zelf de charme van
deze rustige regio in het noorden.
The Art of H
ospitality
1454 3x flyers pdf_SUH 03-05-11 11:54 Page 1advertisement
Our Company At Holland America Line our elite team
consistently delivers an award-winning
standard of service and performance as
the industry’s leading premium cruise
line. Our fl eet of 15 ships offers nearly
500 cruises to more than 320 ports in 314
ports in 97 countries on two- to 117-day
itineraries.
We sail to all seven continents on popular
Caribbean, Alaska, Europe and Canada/
New England cruises and exotic desti-
nations on our Antarctica, South and
Central America, Australia/New Zealand,
Asia/Pacifi c and Grand World Voyages.
With 137 years of experience, Holland
America Line has carried more than 10
million guests from Europe to the New
World and to vacation destinations
around the globe.
Your CareerHolland America Line is committed
to creating a culture where our people
live, work and thrive, because we know
our people are our strength. To support
our people we have developed a Career
Roadmap Program which outlines the
process by which any member of our
team can create a successful career in
Holland America Line. This program
includes a path that allows HBO school
interns to become a part of this exciting
program! Our Marine Hotel internships
are designed to provide experience with
different departments and managerial
positions including:
• Assistant Dining Room Manager
(Culinary Department)
• International Concierge (Guest
Relations)
• Junior Housekeeper ( Housekeeping)
• Crew Offi cer ( Purser)
Your TalentsProfessional qualifi cations: diploma and/
or equivalent work experience
• Excellent communication skills
• Organizational expertise
• Fluent written and spoken English and
an excellent command of German and/
or Spanish and/or Dutch language
skills
• Capable of dealing with different
cultures
• Commitment to Holland America Line
Mission & Values
Our CommitmentAt Holland America Line our people are
our strength. We provide robust develop-
ment programs beginning with orienta-
tion training before you even step aboard.
Onboard we strive to supply the tools to
build a successful and satisfying career.
Our goal is to foster an environment of
growth and accomplishment.
Our Mission� rough excellence we create once-in-a-lifetime experiences, every time
Contact Us: For further information and to discuss
the advantages of joining our team, please
contact Josephine van Gent, Coordinator
Student Programs (jvangent@hollan-
damerica.com)
In addition we invite you to visit us
online at www.welcome2HAL.com to
learn more about the opportunities and
advantages of a career at sea with Holland
America Line
Navigating your Career
