Device Alive Playbook

Valid Dates:

Aug 9, 2021 - Oct 31, 2021

Please dispose of all older versions of Playbook

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Device Alive is the demo application that should be running on all Android demo phones and tablets in AT&T Retail stores.

The purpose of Device Alive (DA) is to communicate…• Special device offers and incentives (fig 2)• Special offers on AT&T products (Unlimited Plans, HBO Max, AT&T TV, 5G, Internet, etc…) • Benefits of AT&T products (fig 1)• Device pricing via Digital Price Card (fig 3)• Details on the specific device specs and benefits (fig 4)

Any devices not running DA need to be Factory Reset so that the app can be installed per instructions.

DA loading is tracked to the store level and compliance reports are shared with Region and Market management. Stores must use their own CPID when loading DA to track loading compliance to the store. See page #8 to check/correct CPIDs on individual devices.

Please refer to FACTORY RESET steps on page #5 & #6 and DA Install steps on page #3 & #4 of this document to complete all Device Alive installs & correct devices not running DA.

Importance & Purpose for Device Alive on Android

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fig 1 fig 2 fig 3 fig 4

Device Alive - Installation Process

Preparation:• Ensure that device has at least 50% power.• Confirm your store’s CPID (CinglePoint ID).• Either have a live SIM in the device or know the

login info to your Wi-Fi network.• Device MUST be in initial out of box mode! If not,

perform Factory Reset to get to initial screen. • Ensure you are using a current version (dates in

upper right corner & under QR code.

Install Steps:1. Tap on the “LET’S GO/START/BEGIN” screen six (6)

times outside of the arrow. Devices may display slightly different copy as this varies by OEM. (Fig 1)

2. If there is no live SIM in the device, you will be prompted to connect to Wi-Fi.

3. The camera of the device will open. Scan the QR code displayed below.

4. Accept and Continue through permissions screens. (Fig 3, 5, 7 & 8)

5. Allow the Device Alive install to complete. 6. When prompted, enter your store’s CPID. (Fig 9)

7. Some devices are used to host info about other products. For these devices you will need to select the version where the device is displayed. (Fig 10)

Times

(Fig 1)

Effective:08/09/21 - 10/31/21

(Fig 2) (Fig 3)

(Fig 4) (Fig 5) (Fig 6)

(Fig 7) (Fig 8)

QR Code valid 08/09/21 - 10/31/21

My store’s CPID: _____________NOTE: Entering your store’s unique CPID will ensure that special Device Alive content for your store is delivered.

QR codes change periodically. Ensure that you are using the current version as noted below the code.

(Fig 9)

(Fig 10)

6

Tap

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Device Alive has been configured to facilitate the installation of a special version of Samsung Retail Mode (SRM).After install of Device Alive, follow the simple steps below to complete install of Samsung Retail Mode.

1. Attract Loop appears after AT&T Device Alive install is complete. [Fig 1]. Shortly “ATT Retail Agent” app install appears.

2. Tap on “Install” [Fig 2], “Done” [Fig 3] “Samsung Retail Mode” app install popup appears, tap “Install” [Fig 4]

3. Tap on “Done” after install. [Fig 5]4. It can take up to 30 minutes (varies based on

Wi-Fi speed). [Fig 6] 5. “PROFILE READY FOR DEMO” in GREEN

appears after Samsung Retail mode install is complete. [Fig 7]

6. On the top right corner tap on the “3 dots” menu icon. [Fig 7], “Device Info” [Fig 8]

7. Confirm the Channel is set to “AT&T” and CPID store details are visible. [Fig 9]

Samsung Retail Mode install is now complete.

Troubleshooting notes: • Once SRM app installed, it takes a few

minutes for the Device Alive app to pass on the ATT Channel info to SRM app.

• If the DA Attract Loop is not running, launch the Device Alive app manually to speed up that communication.

• Device Alive app reboots a few times behind the scenes to set the device.

• If you still see the SRM Registration screen, then set Country: “USA”, Channel: “AT&T”, and the following password to begin download:

• For devices launched on/after 8/13/2021 = “ent3rtain”

• Devices launched prior to 8/13/2021 = “rethink”

Figure 1 Figure 2 Figure 3

Figure 4 Figure 5 Figure 6

Figure 7 Figure 8 Figure 9

Device Alive – Samsung Retail Mode

Please identify any Android Phones & Tablets that are not running Device Alive. Verify the install of Device Alive by…

• Turn on the device – DA should begin running automatically within 2 minutes of power up.• If DA does not start, look on the home screen(s) & open the app tray to see if the blue

DEVICE ALIVE app icon is present.• If the app icon is found, tap it to start Device Alive• Power cycle the phone to see if DA starts on its own• If DA does not start on its own, perform Factory Reset

and re-install Device Alive.

Any devices not running DA need to be Factory Reset so that the app can be installed per instructions. Each OEM has slightly different steps for finding the Factory Reset command.

1. Open SETTINGS2. Search for FACTORY RESET3. Follow on screen steps to perform the Factory Reset of the device

Microsoft Surface Duo has a unique set of steps to perform a Factory Reset. See page #6 for the illustrated steps to reset this device.If you have Samsung Devices running Samsung Retail Mode, this needs to be removed prior to Factory Reset. See page #7 for steps.

Once the FACTORY RESET has completed, you can install Device Alive following the steps on page #3 of this document

Device Alive – Is Device Alive loaded?

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