DEVELOPMENT PATH OF DIGITAL GEORGIA from eGovernance ... · DEVELOPMENT PATH OF DIGITAL GEORGIA Guimarães | 28 February 2017 IT AS A KEY ENABLER TO DELIVER REFORM BENEFITS The World

DEVELOPMENT PATH OF DIGITAL GEORGIAFrom eGovernance Frameworks to

eGovernment initiatives

NATA GODERDZISHVILIGOVERNMENT FELLOW

DEVELOPMENT PATH OF DIGITAL GEORGIA Guimarães | 28 February 2017

PRESENTATION CONTENT

• Factsheets

• How Georgia Started

• Government Reform Agenda and ICT Enablers

• What Georgia Achieved

• International Benchmarks

• eGovernment Framework - Institutional, Strategic, Legal,

Interoperability and eIdentity

• Brief Overview of Some eGovernment Projects

• As a Conclusion - Lessons Learned


GEORGIA - FACTSHEET, COUNTRY OVERVIEW

• Area: 69,7 km²

• Population:3,7 mln

• Life expectancy: 74.4

• Capital: Tbilisi (1,2 mln)

• Currency: Lari (GEL)

• Official Language: Georgian (Abkhazian – in

Abkhasia)

• GDP per capita: € 5,025 (2016 est)

• Literacy: 100%

• National values: Freedom, Security, Prosperity,

Peace, Democracy, Rule of Law

GEORGIA


GEORGIA - ICT FACTSHEET

95

63

90

97.5

21

15

9

86

27

79

96

55

49

29

0

20

40

60

80

100

120

household access Mobile connections Ind. Using internet companies internetacces

e-bankng e-commerce e-government

Internet access and usability of e-services

Georgia EU


GEORGIA - SOVIET HERITAGE

• Post-soviet country with lack of independent state

governance knowledge

• State default and insolvency. Empty treasury

• Lack of skilled human resources

• Corrupted system and corrupted society

• Nepotism in all levels

• Centralized and over regulated economy

• Not motivated, purely remunerated staff

• Bureaucratic government structures

• No or poor public services

• Electricity shortage

• No registries – everything on paper

• Failed state image, zero trust in government

• Least attractive country in the world


PublicAdministration

Reform(PAR)

Massive Privatization of State-Owned Property

State Procurement System

Energy Sector Reforms

Reforming Tax and Customs - Institutional Reengineering

DeregulationRightsizing Government

Anti-corruption reforms – “Zero Tolerance to Corruption”!

Citizen-Centricity, Transparency Openness in Public Sector

Justice system reform: Police and Law

Enforcement Reforms

COMPREHENSIVE REFORM AGENDA 2004 – 2012

GEORGIA’S “CARPE DIEM”


GEORGIA TODAY - COUNTRY FREE FROM CORRUPTION

% of users who

payed bribes to

customs last

year

% of users who

payed bribes for

registration or

for getting

permits

Source: Transparency International 2013 (Global Corruption Barometer)

0%

1%

1%

1%

1%

2%

2%

4%

9%

9%

15%

18%

ГРУЗИЯ

Danmark

Norway

South Korea

Hungary

Canada

Switzerland

UK

USA

Armenia

Turkey

Ukraine

1%

2%

2%

2%

2%

2%

5%

11%

14%

16%

20%

22%

Hungary

GEORGIA

Denmark

Norway

South Korea

Canada

Switzerland

UK

USA

Armania

Turkey

Ukraine


INTERNATIONAL RECOGNITION –GEORGIA “WORLD'S TOP REFORMER” 2006 - 2012

Source: World Bank Ease of Doing Business


IT AS A KEY ENABLER TO DELIVER REFORM BENEFITS

The World Bank on key success factors of

Georgian PAR :• Exercise strong political will

• Establish credibility early

• Launch a frontal assault

• Adopt unconventional methods

• Attract new staff

• Limit the role of the state

• HARNESS TECHNOLOGY

• Develop a unity of purpose and coordinate closely

• Tailor international experience to local conditions

• Use communications strategically

PAR

Efficiency and Effectiveness Transparency

AvailabilityCostTime Accountability

INFORMATION TECHNOLOGIES


Basic registries, core data centers created

Regional offices with headquarters connected by

GGN

GITI – First Georgian EGOV Conference conducted

First chancellery and case management introduced

“DEER LEAP” –computerization of

schools

EGOV. Commission and DEAestablished

eID cards launched

OGP, Open Data, eParticipation actions

Data Exchange Infrastructure, national

interoperability backbone

eNotary, eRevenue, eProcurement implemented

eHealthcare services

www.mygov.ge

E-GOVERNMENT - STEP BY STEP (2006 - 2016)


E-GOVERNMENT INITIATIVES - OVERVIEW (2006 - 2016)

• Property registration, eAbstracts

• Business Registry

• Civil Registry

• eID and eSignature

• Biometrical Passport

• eFiling system in the Ministry of Finance of Georgia- 99% of taxpayers are

actively using this system;

• Automation of tax and customs systems (the process is ongoing as

reforms taking place in this direction require changes in business

processes);

• eApostille

• Case management system of tax dispute resolution

• Central data storage and reporting system

• Electronic Treasury project. eTreasury

• Cash register management automation project-planned for next year;

• Electronic system for VAT refund

• Automation of the Ministry of Internal Affairs;

• Case management program for Ombudsman;

• Computerization of schools

• Schools are equipped with computers connected to internet

• Netbooks for all first graders

• Students’ Information System

• Unified state registry of public registries and information systems

• National school exam online

• Automated case management system for court system;

• Centralized criminal case management is being introduced in judiciary

• eProcurement

• eAuction of state property

• eAuction of real estate of Tbilisi City Hall

• Automation project of Enforcement Bureau

• eNotary project

• Electronic Legislative Herald

• Automation project of Social Subsidies Agency

• Trade Facilitation system in the pilot phase

• e-Healthcare system under development

• Core Banking System of National Bank

• Electronic Chancellery systems - implemented in all ministries.

• Georgian Government Gateway

• Citizen’s Portal

• Electronic monitoring system of financial declarations of political figures.

• Electronic case management in Tbilisi municipality for construction permits

• Open Data portal


EXAMPLES OF SYSTEMIC E-GOVERNMENT REFORMS -BUSINESS AND PROPERTY REGISTRIES

- Front-end software (filing applications, issuance of extracts…)

- Back-end software ENREG (registration of entities, property)

Without signature

& Stamp

Company and Property Registration through Web-Based Software

Procedures 1 step

Time standard - 4 working days

Expedited service – <1 working day

Costs standard - GEL 50 USD 25

Expedited service fee - GEL 200 USD 100

• Abolishment of administrative procedures

• Elimination of dozens of required documents

• Minimisation of procedural steps and authorities

• Digitalisation of data

• Public and transparent process


EXAMPLES OF SYSTEMIC E-GOVERNMENT REFORMS -BUSINESS AND PROPERTY REGISTRIES

Source: World Bank Doing Business Report 2013

1

3

4

6

10

25

28

32

41

49

94

107

136

New Zealand

Canada

Hong-Kong

GEORGIA

Singapore

Irland

Netherlands

France

Russia

USA

Turkey

Germany

China

1

2

3

9

17

23

34

39

43

45

52

62

85

New Zealand

Lithuania

GEORGIA

Danmark

Singapore

Latvia

USA

Irland

China

Grate Britain

Turkey

Germany

France


EXAMPLES OF SYSTEMIC E-GOVERNMENT REFORMS –MINISTRY OF FINANCE

BUSINESS

RS.GE

Registration

Tariff Integration

Electronic payments

SMS and e-mail

Expedited service

Legal acts on

Video

E-Declaration

E-invoice

Collecting payments

Appeal

Customs clearance zone

FAQ

MessageTax Free

Postal parcels

declaration

Mortgage of property

Business Card

Cash-machines Registration

Permission, Certificate

www.rs.ge

• All 40 tax/customs e-forms are available

• monthly 180 000 declarations are

submitted

• 1,563,534 e- invoices are uploaded

• Daily 100 000 transport waybills

uploaded

• 23 100 e-consultations annually

http://www.rs.ge/

http://www.rs.ge/

http://www.rs.ge/


EXAMPLES OF SYSTEMIC E-GOVERNMENT REFORMS –PUBLIC PROCUREMENT SYSTEM

• 100% electronic tenders

• Everyone sees everything

• Equal access to tenders

• Smart system preventing mistakes

• Business Intelligence system 70 real-time reports

• Internal messaging system/SMS notifications

• Fast and transparent Dispute Resolution Board

• Number of decentralized acting contracting authorities:

4,417 (February-2016)

• Annual amount of public procurement contracts: 3,2

billion GEL, approximately 10% of GDP

• Number of open tenders per year: 35,000

• Estimated value of approximately 80% of announced

tenders: < 50,000 GEL

• Saving: 10% of the estimated value, 1,2 Billion GEL since

2010

• Number of registered suppliers participating in public

tenders -25,830, nonresident suppliers - 1,110

StatisticsFeatures


EXAMPLES OF SYSTEMIC E-GOVERNMENT REFORMS - CUSTOMS

CCZ – Customs Clearance Zones where

customs declarations are filled and

goods/cargo are cleared for free release:

• Advance and Distant Declaration possible

• “Golden Lists” for customs compliant

importers

• Hardware – scanners and cameras to

increase surveillance in all customs

perimeter

• Software – UN ASYCUDA customs

information system with color-based

customs corridors assigned by an

automated risk assessment system.

• Result 1: customs clearance maximum

time: 30 minutes

• Result 2: customs brokers were fully

eliminated

• Result 3: 0% of bribes paid to customs


PUBLIC SERVICE DELIVERY CHANNELS - PUBLIC SERVICE HALLS

DEVELOPMENT PATH OF DIGITAL GEORGIA

EVERYTHING IN ONE SPACE Single window for 350 services

Consumer friendly; Transparent;Fast and accessible; Free and Fair;High Class Service; Pleasant Staff

20 PSH - 6 mln customers annually

UN Public Service Award for Improving Public Service Delivery

Guimarães | 28 February 2017


PUBLIC SERVICE DELIVERY CHANNELS - COMMUNITY CENTRE

Annually CC serve 58,400 customers

Partnership model with private sector and central and municipal authorities

44 CC throughout Georgia

+ 2 are under construction

CC provides 200 public services locally to the regions with 1500-2000 population



PUBLIC SERVICE DELIVERY CHANNELS - EXPRESS COMMUNITY CENTERS

• Serves 2160 customers annually with 200 public

services + banking services

• 71 micro-buses to serve 1000 small, mountainous

villages with less than 2000 inhabitants

• Equipped with the special technological devices,

including finger print scanners for authentication

• With access to central registries

• Trained staff

• Public-Private Partnership model


MY.GOV.GE – CITIZEN’S PORTAL

Top 5 services:

• citizen’s participation in civil acts (35%)

• Information on tax liabilities (18%)

• Information on Property registry (17%)

• Information on Border crossing (16%)

• Information from Car/vehicle registry (14%)

•

• 40,000 registered individual users

• 800 registered legal entities

• Digital channels for G2C, C2G, G2B and G2G

• Currently only 56 e-services are available

• More informative service than transactional

• ePayment module is integrated

• Digital communication with 250 public agencies

• Most popular public portal in 2016


INTEROPERABILITY FRAMEWORK – DATA EXCHANGE BACKBONE

Any Business

Organization

Business

Registry

Property

Registry

Address

Registry

Car

RegistryCivil

Registry

Online Notary

Acts RegisterTax

Data

Customs data

Social Service Agency

128 entities information systems are integrated and 44 mln transactions conducted in 2016


ORGANISATIONAL FRAMEWORK – E-GOVERNMENT INSTITUTIONAL SET-UP

CABINET OF MINISTERS

GOVERNMENT ADMINISTRATION

MOF

MOI MOE

MOJ

Otherpublic

entities

JUDICIARY

LEGISLATIVE

BRANCH

CONSULTATIVE BODIES

STAKEHOLDER FORUMS

NGO COMMUNITY

CIVIL SECTOR

ORGANISATIONS

EGOV UNIT, POLICY ANALYSIS DEPARTMENT

horizontal and vertical

coordination Strategic

planning

Setting political

priorities

Adopting strategies

Strategic and

operational EGOV

Operational level

EGOV

LOCAL

MUNICIPALITY

DATA EXCHANGE

AGENCY


STRATEGIC FRAMEWORK – DIGITAL GEORGIA

A Digital Georgia

E-Georgia Strategy and action Plan ( 2014-2018)

11 thematic priorities into:

• Service Areas

• Future Excellence

• ICT Enablers

• Frameworks & Governance

• Awareness

Outcome:

• Underperformance (35% performance)

• Lack of monitoring measures

• Poor cooperation and coordination

• Lack of financial support


EID AND TRUST

SERVICES ACT

GENERAL ADMINISTRATIVE

CODE

PERSONAL DATA PROTECTION LAWGEORGIAN CONSTITUTION REGISTRY OF REGISTERS LAW

INFORMATION

SECURITY ACT

DATA EXCHANGE

AGENCY LAW

CYBERCRIME

LAW

Technology independent legislation Principle of Necessity eEvidence legally valued Standards on high legislative level

Regulations in G2G, G2C, G2B sphere paper ≠ original Legal Force of e-signature and e-document

Flexibility with C2B, C2C and B2B transactions Principle of Openness Sector specific legislation in place

Technical regulations in sub-normative acts electronic = physical Usage of electronic document flow system

E-GOVERNMENT – LEGAL FRAMEWORK

ELECTRONIC

COMMUNICATION LAW

EU LEGAL ACQUIS


GEORGIAN IN EGOV RANKINGS

GEORGIARank

2016

Rank

2014

Rank

2012

Rank

2010

E-

Government61 56 72 100

E-

Participation 76 49 73 132

GEORGIA IN INTERNATIONAL BENCHMARKS – UNDESA


GEORGIA TOMORROW: CHALLENGES AND STRENGTHS

Challenges and Weaknesses

• Low take-up of e-services, communication strategies for

public service delivery channels

• eGov. development strongly depends on political

ownership and leadership, high dependence on

individuals and less on institutions and policies.

• Regional and Local authorities with limited capacity in

delivering eGov services locally

• Limited budgetary resources for eGov projects

• Lack of monitoring and evaluation practice

Strengths and Opportunities

• ICT solutions are key enablers of all projects in PA

• Relatively well structured and interconnected registries

• All minimum building blocks for eGov are in place:

infrastructure, eID management, strategy, legal base, eGov

field services

• Good foundations for development of OGP and open data

initiatives, e-participation and e-inclusion

• Skilled and qualified staff in core egov agencies (MoU between

DEA and Microsoft, cyber security professionals)


E-GOVERNMENT IS A WAY TO FREEDOM

Key Lessons Learned• Alignment of eGovernment strategy with country’s policy

• Establish an collaborative eGovernance model with clearly

assigned responsibilities and governance functions in all

levels of public administration

• Involvement of local municipalities in “collaborative

governance” decision making-process – more

decentralization

• Reinforcement of effective enabling frameworks

• Breaking Silos

• Provision of more e-services and digitization – Digital by

Default and “Once Only” in the pipeline

• eID enabling projects should be enhanced

NATA GODERDZISHVILIGOVERNMENT FELLOW

THANK YOU FOR YOUR TIME

QUESTIONS?

Documents

DEVELOPMENT PATH OF DIGITAL GEORGIA from eGovernance ... · DEVELOPMENT PATH OF DIGITAL GEORGIA Guimarães | 28 February 2017 IT AS A KEY ENABLER TO DELIVER REFORM BENEFITS The World