Develop a workplace learning environment

Lesson 3 – 20 July 2010

Develop a workplace learning environment

Employee training has become increasingly important as jobs have become more sophisticated & influenced by technological changes

Training is a learning experience that seeks a relatively permanent change in an individual, that will improve their ability to perform

Organisations get outputs because people perform tasks to a desired standard.

Before employees can perform their tasks properly, they must master the special technology used by the organisation.

Training is the acquisition of the technology which permits employees to perform to a standard.

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Develop a workplace learning environment

Develop a workplace learning environment TRAINING

Learning related to the present job.DEVELOPMENT

Emphasises personal growth & improvement.EDUCATION

(closely related to development) Broader implications & applications - does not concentrate upon learning or acquisition of particular skills.

An organisation’s training needs should considerthe following :-what are the organisation’s goals and

objectiveswhat tasks must be completed to achieve these

goals what behaviours are necessary for each job

employee to carry out their jobswhat deficiencies, if any, do employees have in

skills, knowledge or attitudes requires to perform the necessary behaviours

Training and DevelopmentTraining and DevelopmentAn effective training programme should be

consistentwith the following principles:-learning is enhanced when the learner is motivatedlearning requires feedbackreinforcement increases the likelihood behaviour is

repeatedpractice increases learners performancelearning begins rapidly then plateauslearning must be transferable to the job

Training and DevelopmentTraining and DevelopmentFormal training methods can be classified as:on-the-job eg.

apprentices, rotation, instruction etc.off-the-job eg.

lectures, conferences, films, simulations etcTraining EVALUATION methods :reactions of participants or managerstest-retest methodpre-post performance methodincremental-control method

TRAINING METHODOLOGIESTRAINING METHODOLOGIESLectureModified lectureRole-playBuzz GroupsCase StudyDemonstrationField tripsProgrammed Instruction

LEVELS OF EVALUATIONLEVELS OF EVALUATIONReaction

Learning

Behaviour

Results

AREAS TO BE EVALUATEDAREAS TO BE EVALUATEDProgrammePresenters

By traineesBy observers

TraineesReactionLearningAttitude

AREAS EVALUATED AREAS EVALUATED ((continued)continued)

On-the-Job ResultsBehaviouralProductivity

FacilitiesResourcesAncillary

Small group activitySmall group activity – a micro training session:Select one of the following topics

Performance management Remuneration management Customer service Recruitment & Selection Selling a product

Prepare a 5 minute micro training session based on the above topic

Use some of the principles and techniques outlined in the theoretical component of today’s lesson

Training and Training and DevelopmentDevelopment