Determine which track thecustomer wants:

Customer wants to enroll in programs with eligibility

requirements

Customer wants to access standard services?

Priority of Services for Veterans and Eligible Spouses

Desk Aid

NO

Provide program access earlier than other applicants according to local

priority of service policy

Document in SKIES or local tracking system

NO

Yes

Yes

Support customer in access to desired standard services

At initial point of entry, provide customer with the

WS office Menu of Services and ask:

Are you a veteran or eligible spouse?

Veterans/spouses are notified of Priority of

Service and asked if they want to claim

veteran’s status?

There are no bumping rights

Yes

NO Customer provides proof of Veteran’s Status

Policy: SCWDC WS-06-04 Revised: 06/21/2012

Eligibility Requirements

A Veteran is anyone who serve at least one day in the armed forces and was not dishonorably discharged)An eligible spouse is a spouse of:1) Any veteran who died of a service-connected disability; 2) Any member of the active duty Armed Forces who, for a total of more than 90 days, is: (i) Missing in action; (ii)captured in line of duty by a hostile force; or (iii) forcibly detained or interned in line of duty by a foreign government or power.3) Any veteran who has a total disability resulting from a service connecteddisability, as evaluated by the Department of Veterans Affairs; or who died while such a disability, was in existence

Eligible Programs

Programs with eligibility requirements and DOL funding include:

•WIA (WorkForce Investment Act)•DW (Dislocated Worker)•DVOP (Disabled Veteran Outreach Program)•LVER (Local Veteran Employment Representative)

Priority of Service vs Preferential ServiceGiven all thing being equal for all customers, Priority of Service does not secure bumping rights, but will provide services earlier than other applicants waiting for

the same assistance. If two customers sign up at the same time, the Veteran is given priority. If the Veteran signs up later than another applicant, s/he cannot

bump the applicant that is already enrolled.

Standard Services

Standard Services include all free services available in the Menu of Services. These include but are not limited to:•Assessment•Skill development•Labor Market Information•Free training opportunities•Job search and placement•Office resources: computer, fax, phone•Community resource and referral•Link to Veterans to support programs•Info on how to file for unemployment insurance

Priority of Services for Veterans and Eligible Spouses

Policy: SCWDC WS-06-04 Revised: 06/21/2012

Insert your local Priority of Service Policy Here

In order to have a thorough Desk Aid,

please print out and include a copy of your local Priority of Service Policy.