Designing your Recipe for Leadership Success

Designing your Recipe for Leadership Success

5 day Immersion Program for Guaranteed High Performance Get Results

By Invitation Only Masterclass


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Road Show Dates: Melbourne: 5th – 9th August 2013 Sydney: 2nd – 6th September 2013 Brisbane: 7th – 11th October 2013 Melbourne: 4th – 8th November 2013 Singapore: 18th – 22nd November 2013 Hong Kong: 9th – 13th December 2013 Starts 9am till 4pm each day City CBD venues will be confirmed once final numbers are determined. Unique Features • Success Metrics for Excellence • Practical and Pragmatic Insights for Excellence • Real-life B2B & B2C application • Easy-to-use Tips & Tools • Hands-on Application • Highly Engaging & Fully Interactive Benefits of Attending • Understand your Locus of Control and Influence • Find out the 5 Essential Characteristics for your success • Identify how to give and receive feedback to improve performance • Develop your 5 levels of Leadership • Pinpoint your 7 Sources of Authority and Power • Evaluate what influences yours and others behaviour • Understand how to Exercise Influence utilising the Influence Framework • Be aware of your behavioural style • Develop and expand to full breadth of behaviour to get results • Master the 4 languages of the unconscious mind for excellence • Implement your development strategy moving forward


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Introducing your Facilitator

Katrena Friel Expert in Personal & Professional Development Katrena is a fully qualified international keynote speaker, trainer, therapist, facilitator, coach and award winning author, delivering individual sessions, customised programs and certifications to both the private and public sectors around the world. Katrena's passion and unique approach will invigorate and challenge your behaviours, beliefs and thinking. Known for her practical, pragmatic approach, she has been described as highly dynamic, spirited and empathic. You'll be sure to laugh as you learn. Be ready for anything in her vibrant sessions, which are aimed to enhance your personal and professional development on a profound level.

Maximising your Potential and Enhancing your Performance This 5 day professional development event aims to gives you the opportunity to immerse yourself in yourself and to equip you with practical skills to develop your own recipe for your leadership success. This program has been developed for optimum personal and most importantly professional results. This interactive program will equip you with the ability to uncover your next level of excellence and ensure you sit in the top 10% of the world’s top achievers. The program uses a variety of tools and techniques to develop an understanding of excellence today. It incorporates various transformation tools and principles for your own personal and professional renaissance. Sign up NOW to guarantee your future success.


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Who Should Attend High performing, self managing team members, team leaders and corporate executives. Senior staff that are activated life long learners interested in taking their development to the next level. Aspiring entrepreneurs who want to be even more successful. Brief Overview Program Warm up Session 1: Determining your expectations

• Identifying your past experience • Identifying your current challenges • Identifying your expectations for the next 5 days • Identifying your Personal Learning Objectives over the next 5 days

Session 2: Improve through 3 Key Success Foundation Principals Key Success Concept 1: Have you got the Eye of the Owner? Key Success Concept 2: Determining you Locus of Control and Influence Key Success Concept 3: Defining the 5 Essential Characteristics for your Success Session 3: Utilise Emotional Intelligence for Leadership Success Determine your Emotional Intelligence – Self-Assessment Quiz Measuring your Self Awareness, Self Regulation, Motivation, Empathy and Social Skills Session 4: Self Leadership Skills for Success

• Determine your 7 Sources of Power & Authority • Linking your success to self-management and self-leadership • Determine how well we are at managing ourselves • The importance of consistency • Implications of not communicating within your processes and systems • The implications of not asking for help • The importance of managing expectations up, down and sideways in

your organisation • Working under pressure and what happens to our communication

when we get stressed • The implications of working with “limited resources”


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Session 5: Communicating with Impact Communication Mastery Checklist – Self-Assessment Quiz Determine your 4 sources of Communication Success (Active Listening, Self Assertion, Ease of Expression and Flexibility/Diplomacy) Session 6: Communication Psychology

• Identify the key characteristics of a client focused leader • Find out why people behave the way they do? • What causes one reaction in one person and a completely different

reaction in another? • What influences a person’s behaviour? • Why is most behaviour predictable? • What part does perception play? • Self-Assessment - Behavioural Style Questionnaire

Session 7: Reading Others

• What is your Language? • Understanding the language of others • Identify and develop full breadth of behaviour

Session 8: Developing your Personal Brand

• Self-Assessment Exercise: Being the CEO of Me.com • Do a personal audit (Determine your values, your future goals, what

strengths do you have?) • Look at your skills set. • Does your role align with your personal values? • What sets you apart? How do others perceive you? What do people

say about you? • What is your personal manner? (Determine your self-confidence level,

your way of talking, your manners and your social skills) • Look at your image and other non-verbal communication (your tone of

voice, way of talking, eye contact, body language and the way you develop relationships at work)

• Being Yourself


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Session 9: Succeeding in any environment

• Determine your Cycle of Service • 21 Essential Skills that Contribute to Success in any Work Environment • Enhancing Team Work • 10 Key Responsibilities for Success • The Delegation Process – Getting it right • Checklist of important things you need to consider when building your

high performing teams • Checklist of Team Excellence • 16 Tactics and Behaviours to Exercise Influence using the Influence

Framework • The Importance of and how to run a Meeting Successfully

Session 10: Putting it all together Self Coaching Action Plans

• My Action Plan to Improve Attitudes • My Action Plan for Setting Goals • My Action Plan for Setting Priorities • My Action Plan to Improve Analysing • My Action Plan to Improve Planning • My Action Plan to Improve Scheduling • My Action Plan to Control Interruptions • My Action Plan to Improve Meetings • My Action Plan to Master Paper Work • My Action Plan to Improve Delegation • My Action Plan to Conquer Procrastination • My Action Plan to Improve Team Work

All sessions are practical and highly interactive.


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Detailed Program Outline Part 1 LEADERSHIP MANAGEMENT MASTERCLASS There is an important distinction between management and leadership. In the modern organisational environment there is an increasing demand for manager / leaders, people who demonstrate leadership qualities and are capable of leading and motivating teams of people to achieve clearly defined and measurable goals. What is leadership? There are many descriptions of what leadership is but there are five levels of leadership, which acts as a framework for thinking about abilities and strategies needed to be an effective leader: Personal leadership development – self leadership (in recognition that individuals take on leadership roles and that leadership can be learnt) Leadership at the team level (in recognition that leaders don’t work alone) Leadership at the agency level (in recognition that we work within complex systems and need to change organisations to impact on health and well-being of individuals and populations – systems thinking and action is important for change) Leadership at the community level (in recognition that we work within and with the community to effect change). Leadership at the professional level (means we need to engage different professional groups for a unified voice to influence change). The second issue is, “Is leadership the same as management?” This is important because a lot of people who work, are really good at management and often by default have to take on a leadership role. Suggesting that leadership is part of management – along with ‘manage projects’, ‘facilitate meetings’, ‘coordinate staff’, ‘demonstrate business skills’ and ‘work as part of a team’. Management produces order and consistency and leadership produces change and movement. What about “leaders are born not develop”? The main leadership traits included Intelligence, self-confidence, determination, integrity and sociability.


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More recent research has identified traits such as trustworthiness, extroversion, assertiveness, emotional stability, enthusiasm, sense of humour, warmth, high tolerance for frustrations, passion for the work and the people, emotional intelligence, courage, internal locus of control, AND the list goes on! Makes it all seem a superhuman effort for anybody to be a leader. You all probably have your own list of traits that you associate with effective leadership. Other theories have challenged this personality driven view about leaders e.g. Skills approach, style approach (behaviour of leader); situational approach; contingency theory; path-goal theory; leader-member exchange theory, transformational leadership; and team leadership. Theory helps to understand different aspects of leadership, but what is most interesting is to understand how people lead – the type of leadership roles they take on. Four different roles for leadership Analyst (emphasises rationality, analysis, logic, facts and data). Caregiver (emphasises the importance of people and relationships, prefer collaboration to competition and cares about others – look for ways to understand and respond to needs, concerns etc – is a facilitator who listens, supports and empowers). Warrior (who believes that managers and leaders live in a world of conflict and scarce resources – welcomes battle and competition rather than fear or avoidance). Wizard (who brings imagination, insight, creativity, vision, meaning, and magic to the work of leadership). To be more effective in bringing about change, we need to develop and foster leaders who have a broad range of complementary leadership strengths as Analysts, Caregivers, Warriors and Wizards. This links back to the first point where leadership isn’t really about individual glory, but is about collective action where a team’s approach to leadership is probably a more effective way to go. The need for developing and fostering more effective leadership – focusing on developing the leadership skills and abilities of people does not take away from collective action – it should enhance it.


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The leaders who work most effectively, it seems to me, never say "I." And that's not because they have trained themselves not to say "I." They don't think "I." They think "we"; they think "team”. They understand their job to be to make the team function. They accept responsibility and don't sidestep it, but "we" gets the credit…. This is what creates trust, what enables you to get the task done. With regard to leadership and management – they are different in purpose, and the skills needed to fulfil both types of roles are different. This needs to be acknowledged and thought through when we are looking to make more effective leaders. The manager asks how and when; the leader asks what and why. However, whatever type of leader you are… Just be a good one…. Exercises Include:

• Determine your 7 Sources of Leadership Authority • Identify some challenges and realities of managerial life • Take a look at the differences between management and leadership • Plot yourself on the Leadership Management Matrix • Determine your preferred leadership style • Determine your Management Tendencies • Learn how to adapt your Leadership Style using the Four Leadership

Styles available Developing your People The situational leader realises the importance of developing their people. “Give people a fish and they eat for a day; teach people how to fish and they will eat for a lifetime.” It isn’t enough to simply provide the appropriate amounts of guidance and support for a given level of development, you must develop the competence and commitment of your people so that they’re self-motivated rather than dependent on others for direction and guidance. Exercises Include:

• The Art of Delegation • Delegation Tips • The Benefits of Effective Delegation • Delegation - The Process


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Emotional Intelligence at Work "Emotional intelligence is the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and action" - Salovey and Mayer This section will provide you with invaluable insights and strategies that will enable you to improve the way you demonstrate your leadership skills. Benefits of EQ

• Enhance your leadership skills • Become a better coach • Improve business relationships • Recognise other people's emotions faster • Respond appropriately • Deal with conflict effectively • Identify your own strengths and weaknesses

Exercises Include:

• Emotional Intelligence - Two Aspects • Emotional Intelligence - The Five Domains • Emotional Competence Self-Assessment • How to develop your Emotional Competencies • Johari Window Questionnaire • Increasing Self-Awareness • Reducing your Blind Spot • How to solicit useful feedback • How to give feedback with elegance and sophistication • How to leverage your strengths

Effective leaders work to narrow their blind spots, find ways to compensate for weaknesses, and continue to develop their skills. But they put even stronger emphasis on leveraging their own and others’ strengths. Exercises Include:

• Let us look at what influences behaviour? • Predictability • Perception • Behavioural Styles Questionnaire • Determining your Flexibility and Breadth of Behaviour • How do I learn best? • How do others learn best?


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Workplace Coaching Exercises Include:

• Business Benefit of Coaching • The 2x2 Competency – Commitment Matrix • Workplace and Business Coaching • The links between Mentoring and Coaching • There are three Key Differences between Coaching and Mentoring • Links between Mentoring and Coaching • Developing Your Coaching Style • Determine your coaching Philosophy • The Power of Beliefs • Building Rapport and Creating Agreements • Building Rapport when Coaching • Building the Coaching Framework • Three phases of a coaching session • What is my role as a coach? • The Coaching Conversation Session • A Recognition and Feedback Model for Coaching • Grow Model • Using the GROW model of coaching to enhance performance • Coaching a Team • Presenting your leadership to the Team • Developing a coaching development plan • Coaching Development Plan Checklist • Empathy - Steps to Validate Emotions • Active Listening - Components of Active Listening • The Straight Talk Model • Exercising Influence using the Influence Framework

Building High Performance Teams All organisations today realise the importance of creating team cultures in the workplace in order to realise maximum productivity and efficiency. To achieve high performing teams requires skills not traditionally acquired by managers. As organisations move toward being more flexible and responsive to their clients needs they must restructure themselves in order to be more effective. One of the best ways to do this is to create environments that are more ‘team based’. Teams in organisations create greater synergy and better utilise the skills, knowledge and experience of everyone involved. To achieve this, managers need to understand the principles of team dynamics, how teams are motivated, how individuals work with and within teams.


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Exercises Include:

• Characteristics of High Performing Teams • Key responsibilities of Self Managing Teams • Skills that contribute to team success • Team Checklist • Team performance building block • Stages of Team Development • Features of effective teams • Common Characteristics of Difficult Colleagues

Benefits of high performing teams

• Continuous improvement • Quick response to changing needs • Increased client satisfaction • Increased job satisfaction and motivation • More creative and innovative solutions to problems • Improved communication • More effectiveness and efficiency • Improved morale • Greater involvement and participation

Effective teams don't automatically result from putting people together and telling them to work. They result from looking carefully at the attitudes, skills and relationships of team members paying particular attention to such things as:

• How leadership is exercised in the group • How decisions are made • How group resources are used • How new people are integrated into the group

The Importance of a Well-Run Meeting Exercises Include:

• Understanding team meeting roles and responsibilities • Meeting Responsibilities Checklist • Preparing For Team Meetings • Meeting Agenda “Blueprint”

Establishing Ground Rules • Facilitation Tips • Recording Tips • When to Close the Meeting


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Part 2 SALES MANAGEMENT MASTERCLASS Introduction What is the key to great sales people? Section 1: Present a Sales Solution Exercises Include:

• Master the skills that will take you to the next level of your potential. • Characteristics of a Customer Focused Sales Consultant • Five Key points to success as a Sales Consultant • Key Competencies Quiz

Section 2: Sales and human behaviour Exercises Include:

• What influences buyer behaviour? • Buyer Psychology • Predictability • Perception

Section 3: Sales Value

• Meeting the Customer with your Value Proposition • The Sales Cycle • Power and Authority • Selling Excellence

Exercises Include:

• Planning and preparation • Introduction and opening • Asking Insightful Questions • Presentation of your Brand • Overcoming objections/negotiating • Closing or asking for the business • Post call analysis and after-sales follow-up


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Section 4: Sales Analysis Exercises Include:

• Situational analysis • Organisational Chart - Key Players • Face to Face Meeting schedule • Relationship Management and Growth meetings • Complaints log • Existing and New Products Services analysis • Competitors Activity within Account • Business opportunities within the Account • Client Analysis • Advanced Rapport - from Matching to Leading • How do you currently generate leads without cold calling? • What are some powerful questions you use to uncover hidden needs? • How much time have you wasted in the past on Tyre Kickers? • How do you Qualify leads? • Analyse both your wins and your loses • Networking • Self Leadership and Self Management: Advanced Time Management


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At the end of the last day, the group makes a presentation outlining their Design Strategies for Success, incorporating:

• SWOT Analysis • Vision • Mission • Values • Key Strategies • Objectives and Goals

FREE Bonus Resources:

• Project Management, Operational Planning and Risk Management Workbook

• Setting & Achieving your Goals Workbook • The importance of Creative Thinking and Innovation Workbook

FREE Value Adds

• Platinum CLEAN Coaching Program Valued at $13,500 + GST 2 hour sessions x 24 fortnightly sessions 24 x Weekly Teleconferences (subject to availability)

• Get yourself a buddy at the 5 day event to check in with plus support

and encourage each other

• Quarterly mastermind face to face meetings after hours to check in with and get help and support

• Face to Face meetings available on request one on one as required

(subject to availability) Investment Normally $25,500 + GST Early Bird: 2013 Program Price is $6600 Inc GST if booked and paid prior to the 1st August 2013. DIY Payment Plans Available: Call to arrange a payment plan that works for you. Credit Card Facilities Available


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Introducing CLEAN© Professional Coaching and Mentoring CLEAN© Coaching was developed as Executive Corporate Coaching and Mentoring. To help people CLEAN© the past and support them to their next level of development. Clearing Learning Evolution Accelerated Nourishing Creator of CLEAN© Coaching Katrena Friel, is a fully qualified international speaker, corporate trainer, therapist, facilitator, coach and now an award winning author, delivering sessions, customised programs and certifications to both the private and public sectors around the world. Katrena's passion and unique approach will invigorate and challenge behaviours, beliefs and thinking. Known for her practical, pragmatic approach, she has been described as highly dynamic, spirited and empathic. Be ready for anything in her vibrant sessions which are aimed to enhance your personal and professional development on a profound level.


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Four Staged Approach 1. Establishing objectives This stage in the process involves a one-on-one session between the coach and coachee to identify the “ Coaching Outcomes” in the following areas:

• Skills & Performance Development • Business Issues Management • Career Planning

2. Situational analysis Use of interviews/research and diagnostic tools relative to agreed outcomes identified in the establishing objectives phase. Diagnostic tools would be selected from our extensive inventory of tools, some examples are:

• Communication Effectiveness • Emotional Intelligence Style Profile • Learning Style • Leadership Effectiveness • Management Effectiveness • Personal Effectiveness • Situational Leader • Team Effectiveness

3. Development of coaching plan It is here that we prioritise the objectives by developing a coaching plan. Base line measurements are agreed upon to ensure that the outcomes of the plan can be truly assessed. It is essential that the coaching plan be aligned to individual and organisational goals in order to be effective. Another aspect of this stage is a “go forward” action plan. The identification of short-term actions (first 30 days), medium-term actions (60 days) and long-term actions (90 days) are essential to the success of our holistic approach. 4. Implementation of Coaching Plan Once the plan is agreed upon, it is implemented and put into action. In order to ensure that the coaching program is effective a review of the action plan is conducted through face to face, telephone and email communication. Further monthly and weekly action plans may be developed to supplement the original plan to ensure that the objectives of the program are achieved.


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Investment Options for CLEAN Coaching include: Platinum Program $13,500 + GST (* INCLUDED IN THE PROGRAM) 2 hour sessions x 24 fortnightly sessions 24 x Weekly Teleconferences Invoiced 3 monthly payments of $4500 + GST Gold Program $6750 + GST 2 hour sessions x 12 fortnightly sessions 12 x Weekly Teleconferences Invoiced 2 monthly payments of $1875 + GST Silver Program $3375 + GST 2 hour sessions x 6 fortnightly sessions 6 x Weekly Teleconferences Invoiced over one monthly payment Bronze - PAY as you GO $1125 + GST 2 hour sessions x 2 fortnightly sessions 2 x Weekly Teleconferences or Introductory Session - One Off $562.50 + GST 2 hour session plus one follow up teleconference Scheduling can be during office hours or after office hours. At your place of work or another suitable location. Give me a call, when you've had a chance to review the above discussion paper. Let's discover together how we can develop your future, creating your vision of success.


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I look forward to working with you. Warm regards,

Katrena Friel Expert in Personal and Professional Development 0412 537 053

Your Learning Gateway for your Personal and Professional Development www.activatedlifelonglearner.com.au

• Corporate Training, Coaching and Consulting • Business Development Training, Coaching and Consulting • Train the Trainers Training, Coaching and Consulting • Personal Development Training, Coaching, Therapy • Office Management Specific Training • Small Business Development • Executive Coaching


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About Katrena Friel Katrena Friel is one of the brightest minds in training, coaching and corporate consulting today. She incorporates three key aspects, one being life-transforming skills, training and professional development programs as well as professional coaching and mentoring. She specialises in people development. Her sound knowledge of business, plus her ability to put ideas into action through planning, training and development ensures her client's success. For over 20 years, she has contributed to the success of thousands of companies in most industries, consulted to hundreds of entrepreneurs and guided thousands of individuals - inspiring them to their next level of development. She holds Certificate IV Training & Assessment as well as formal qualifications in Business, Management, Advertising, PR, and Marketing and is a Master Practitioner and Train the Trainer of Neuro Linguistic Programming (NLP). Katrena's life purpose is to cultivate solutions that develop creativity, leadership and communication skills for a leap frog effect in people's lives. About Activated Life Long Learner Activated Life Long Learner is a leading provider of Organisational and People Development Services incorporating CLEAN Coaching. If you are seeking to increase sales, lift customer service levels, improve skills, achieve increased productivity, reduce staff turnover and effectively manage change, then Katrena Friel will work with you to create a customised program to achieve your objectives, utilising the full spectrum of learning methodologies with a range of organisational development, consulting, coaching and training services available.


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Some of the companies I have worked with over the past 12 months:

Allianz Amgen AMP Anglo American Metallurgical Coal Area Executive Mental Health AUS Aid Beazley Underwriting Pty Ltd Bendigo Bank Bilfinger Berger Project Investments BT Financial Group Bunbury Cathedrial Grammer School Bundaberg CatholicCare Social Services Cattle Council of Australia Charles Darwin Uni Community First Credit Union Crown Melbourne Limited CSIRO DAFF Department of Defence Department of Human Services DLA Piper Australia East Gippsland Water Ecclesia Housing Emirates Leisure Retail ENERGEX Evans & Peck Pty Ltd Football Australia Forge Group Future Fund Gambaro Restaurant & Function Centre Ground Floor Wentworth Chambers Hassad Australia Hutchinson Builders Karingal Karoon Gas Australia Limited Latrobe Community Health Service Life Without Barriers Linfox Australia Pty Ltd

LJ Hooker Medibank Melton Shire Council MMG NHP NQ Dry Tropics NuVasive (Aust/NZ) Pty Ltd Patrick Corporation Limited Port of Melbourne Corporation PPB Advisory PwC Rams Home Loans RISC Royal Agricultural Society of NSW Royal Australian & NZ College of Psychiatrist Royal Australian College of Physicians RREEF Infrastructure Seimens Shore School St Patricks Cathedrel SunCorp T2 Telecommunications Industry Obundsman The Benevolent Group The ORS Group Thiess Services Pty Ltd TIO Translink Transit Authority Transport Construction Authority Undamine Industries UnitingCare Community University of Canberra Victorian Government Solicitor's Office Westfield Westpac Banking Corporation Wise Employment Zarraffa's Coffee Zinfra Group


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Some Testimonials

"Well, What can I say – The pleasure was all mine. I always had my transformer plugged in but you just turned the

power on and gave me a good jolt of 240 volts. I love it."

“Katrena is a dynamic and experienced consultant and facilitator, with whom I have had the privilege to work with on

several occasions in recent years. Katrena's skills are many; she is a superb facilitator, an honest and incisive

consultant, a highly effective business and life coach and a successful entrepreneur. Should the chance present to

work with Katrena again, I would seize it immediately. I can only recommend Katrena in the highest possible terms.”

“Katrena helped to inform cultural change and develop a high performing team. This included working with individuals

and teams while guiding management to recognise and unlock the potential of the team.”

“Katrena is one of the most inspirational people I have ever met, she is always bursting with energy and always has a

new idea on how to 'take something to the next level'. I started training with Katrena, she truly tailors the course to

relate to you which is what has made me gain so much out of it. Katrena is a savvy business woman who I would turn

to for advice and will definitely keep in touch with once I have completed my Diploma I truly admire and look up to her

- a true inspiration!”

“Katrena has inspired me and continues to do so every time I work with her.

Her enthusiasm and extraordinary zeal with everything she does, leaves an indelible footprint on all her projects.

Katrena has an amazing depth of knowledge and is an incredible and passionate trainer and teacher.

I would recommend Katrena without hesitation; she displays unwavering integrity, creativity and foresight. I look

forward to working with her in the future.”

"Thanks again for providing a comprehensive and innovative training course that enabled me to see how I can

continue to learn and grow within my career."

"*******THANK YOU SO MUCH******Katrena for a fantastic, empowering afternoon. Professionally and personally it

was very uplifting and I thoroughly enjoyed it. I felt like I was having afternoon tea connecting with Deepak Chopra.

Well done and hope one day our paths will cross again......."

"Just wanted to say thanks for the couple of days last week. It was great to freely discuss a range of ideas and I

certainly came away with some interesting ideas and new concepts. It was a very interesting and worthwhile

experience."

"Working with Katrena as a trainer, coach and mentor, it didn't take long to identify that she knows more about me

than I do! She has an understanding of how I think, easily perceives what I'm feeling and generally how I will react to

most situations. She is engaging, with a warm, generous heart and a witty sense of humour. Her ability to identify

with every kind of person creates a unique sense of comfort and ease for those around her."

"I enjoyed Katrena's masterclass. The best thing about it would have to be the tangible outcomes I came away with

rather than a lot of homework that I would need to put together on my own. Thank you Katrena!"

"Katrena is a truly great and gifted person....she has and exhibits all of the attributes that go into being successful in

whatever she is involved in. She is a warm and compassionate person, she is both funny and articulate and I always

found that she is a pleasure to be around. She works extremely hard to over achieve and she would make a valuable

contribution to any organisation, group or team that values its people."


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"I have been trying to find exactly the right words to cover how meaningful, relevant, amazing and unique the session

together was but I finally gave up on waiting to produce the perfect response and decided to email you. Maybe thank

you sums it up for now. But as the days passed this week, and work got so busy and the time out from training

seemed a world away, many of the issues and situations we covered are still coming back to me. I feel privileged to

have had the session with you."

"Just wanted to say thanks for an excellent 2 days! It was very thought provoking if not hard work."

"Thank you for a great couple of days. All the information is sinking in and I can already notice a difference in my

approach to everything!"

I had an awesome and life changing experience! Met lovely people, all so different and strong, bright, intelligent and

so inspiring...thank you Katrena Friel once again, you are simply awesome!

"Katrena is AMAZING!! Trainer SPECTACULAR! To become better at who you are in what you do, it is essential to

understand how to self analyse and then build from it. The tools Katrena provided were so valuable and clear, walked

away feeling inspired and energised!"

"Best training ever"

"Perfect and aligned to my values"

"Katrena knows exactly how to pace her courses to suit all participants"

"Thank you Katrena, your course surpasses all expectations, and I leave here not only professionally empowered but

personally empowered"

“Fantastic - I would definitely sign up for another course if she was the trainer - uplifting and most informative on

ways for us all to achieve success.”

“What an amazing lady !!!! LOVED every minute of it.. I would be happy to sit all day and listen to Katrena.”

“Katrena was by far the highlight of the conference. She was a breath of fresh air and had me enticed with her

presenting skills and the information she was able to provide. She is definitely a master at what she does. I am so

happy to have been able to meet her.”

Documents

Designing your Recipe for Leadership Success