Department of State Treasurer Overview Provides highlights of DST Operating Model and Organizational Information May 2012

Department of State Treasurer OverviewDepartment of State Treasurer OverviewProvides highlights of DST Operating Model and Organizational InformationProvides highlights of DST Operating Model and Organizational Information

May 2012May 2012

Department of State Treasurer Overview

• Introductions

• What defines the State Treasurer…

• Department of State Treasurer Structure

• Core Services Overview

• “A Day in the Life of the State Treasurer”

• Department Strategic Plan - Vision, Mission and Goals

• Strategic Plan Governance Structure

• Department Human Capital Programs

• Information Resources and Reports

• DST 101 Next Steps and Questions

What defines the State Treasurer

• 1 of 10 executive branch officials in the N.C. Constitution

• Elected to 4-year term

• No term limits

• Chapter 147, Article 6 defines the Treasurer’s duties

• Chapter 143A, Article 4 defines the Department of State Treasurer

• Treasurer may authorize a deputy to perform any duties pertaining to the office.

Department of State Treasurer Structure

State Treasurer (1784)

Banking Operations (1929)

Investment Management (1943)

Local Government Commission, Escheats Fund, Retirement System (1971)

State Health Plan for Employees and Retirees(1975-1982) (2012-present)

12 additional boards and commissions (Board of Education, Community College Board, Global Transpark Authority, NC Housing Partnership…)

Department Senior Leadership

Why are core services necessary?

• Minimize risks and develop consistent processes in a growing department

• Improve quality, coordination and efficacy

• Support an executive with broad responsibilities

• Support a strategic framework for making decisions department-wide

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Morning OFF Preps(3)Off. Meeting

Off. MeetingDST reports(2)

Fly to NYCMeetings(2)

Speech Off. Meeting

Preps(2)Meetings (4)

Civic event

Afternoon Radio Interview

Meetings(2)DST reportout of office

Speech Off. meetingDST Report

Speech TV interview

Speech Meetings(2)SHP 101DST Report

Meetingout of office

out of office

Evening OFF OFF out of office out of office Fly to RDU OFF out of

officeout of office

Treasurer Cowell – October 30-November 5

DST Strategic Plan - Overview

The 2010–2012 Strategic Plan provides the vision, mission, strategic goals, and performance measures for ensuring the desired results for the Department of State Treasurer.

Strategic Plan Outline•Vision and mission •Core values•Objectives •Initiatives•Performance measures

Flexibility for Optimal Success: We will consistently evaluate the plan components, prioritize objectives, adjust timelines, and allocate resources as needed to ensure effective and efficient achievement of goals, and maximum results.

Process: Establish a baseline and envision a desired future of the Agency that would create and maintain a fiscally sound and prosperous North Carolina.

Incorporating Diverse Perspectives from Multiple Levels: The Plan is the result of a collaborative planning process, incorporating diverse perspectives from all levels and divisions of the Department.

Environmental Assessment: An environmental assessment and S.W.O.T. analysis of the Department and its ability to perform its duties were conducted.

Focus on Continuous Improvement: Data gathered during the implementation of the strategic plan will be used to further improvements and provide continuous, added value to the citizens of North Carolina.

DST Strategic Plan – Vision, Mission, Values

Core Values

Customer Orientation – Keep the customer, the citizens of the state of North Carolina, at the center of our focus in all that we do.

Diversity – Recognize and value the benefits of diverse ideas, perspectives, and people through human resources practices, vendor selection, and operational procedures.

Expertise – Recruit and maintain the highest levels of expertise in all aspects related to the Department of State Treasurer through hiring, contract services, retention, and training of resources. To provide the optimal level of service to the citizens of North Carolina.

Integrity – Establish and maintain the highest level of integrity by installing and ensuring ethical practices throughout the department.

Long-term View – Maintain a big picture perspective and strategy, consistent with the goals and responsibilities of the Department of State Treasurer.

Transparency – Structure and conduct all aspects of government regarding the Department of State Treasurer with an open and transparent policy, promoting both trust and accountability.

VisionOur vision is to create and maintain a fiscally sound and prosperous North Carolina.MissionOur mission is to exercise fiduciary oversight and provide outstanding customer service that provides value to, and instills confidence by, the state’s citizens, customers, and financial community.Core ValuesEach of the following core values of the North Carolina Department of State Treasurer is implementconsistently at all levels, across all departments and initiatives.

DST Strategic Plan – Goals

The 2010-2012 Strategic Plan identifies the following 8 goals for the Department:

1. Protect the Pension by Optimizing Returns and Plan Design Features

2. Apply Conservative Debt Management Practices to Maintain the State’s AAA Bond Rating

3. Ensure Transparency, Ethics, and Accountability

4. Increase Customer Service

5. Increase Operational Efficiencies and Improve Risk Management

6. Contribute to State Innovation and Economic Development

7. Advance Financial Literacy across North Carolina

8. Ensure the State Heath Plan Transition

Strategic Plan Framework – Recap

The framework ensures:

•Alignment with the vision, mission, and organizational goals

•Incorporation of core values

•Use of performance measurement to realize, increase, and ensure results

Strategic Plan Governance Structure Overview

Department of State Treasurer Strategic PlanDepartment of State Treasurer Strategic Plan

Program Management

Steering Committee OwnerTBD








Governance (Committees)

Policy and Procedure ManagementFran Lawrence


Compliance and Risk AssessmentJay Chaudhuri, Lori Daniels


Constituent ServicesDavid Starling


Data Management and ReportingBill Golden, Andrew Holton


External Support (Committees)

Scheduling and Event ManagementAndrew Holton


Departmental (External) PolicyJay Chaudhuri


Facilities ManagementAndrew Holton


Administration ManagementMelissa Waller


Program Office Management Model

Steering CommitteeSteering Committee

Program Office – Program Management Structure

Program Office Board (Steering Committee)Oversight of programs, policy, and performance toward achievement of the DST Strategic Plan

Program Managers(Steering Committee Owners)Accountable for tracking program groups and reporting to overall Program Office

Project Owners/ManagersAccountable for success/responsible for execution and management

DST Strategic Plan (Including Goals and Objectives)Governing documents for portfolio, program, or project creation

Pro

gram

Office

Governance and External Support Committees

Each committee:

• Convenes monthly

• Has a charter

• Is responsible for providing reports to Steering Committee: Monthly Updates, Dashboard Updates, Bi-annual Report, and Annual Reports

Governance (Committees)









External Support (Committees)









Department Human Capital Program Overview

The Department places a high priority around Human Capital Investment in the following areas: Performance Management, Enrichment, Employee Involvement. The following tables describe these.

Performance Management Resources

Resource Description

Performance Management Toolkit

DST HR division provides Performance Management training and toolkits to all employees. This information helps navigate the Performance Management process.

Performance Employee Meetings

Performance Employee Meetings take place on cycle time-frames and are aligned with the Performance Management annual life-cycle. (i.e. Monthly Check-ins, Interim Reviews, Annual Reviews)

Employee Workplans Each employee has a position workplan that is developed and managed collaboratively with their manager.

Individual Development Plan

Each employee has the option of a unique individual development plan that is developed and managed collaboratively with their manager.

Performance Tools and Resources

The HR division provides a variety of performance tools and resources online.


Enrichment Resources are available for a variety of topics in several formats for employees

Enrichment Resources Resource Description

On-Boarding Courses The Department provides a series of on-boarding courses for new employees that provide a variety of information sources.

DST University DST University provides a forum for enrichment providing online presence of information, courses, and lunch seminars.

Note: The Department is partnering with OSP to integrate the new Knowledge Management Platform when that is available.

Leadership First Leadership First provides enrichment opportunities through a two year leadership program providing members with a global perspective of the Department and several key leadership lessons and interactions.

Lunch and Learn Series HR division provides a Lunch and Learn series on a variety of topics with Department subject matter resources.

Skills Soft Training Program

Employees have access to a suite of training courses available from Skills Soft online training library. Each quarter relevant course are highlighted by managers within a curriculum for employees.

Vendor Courses Applicable vendor courses may be available for specialized training.


Employee engagement is critical for Department successes. There are a variety of employee involvement opportunities supporting this.

Involvement Opportunities

Opportunity Description

ACE Team The ACE team is the Advisory Committee for Employees and the mission is to provide leadership and guidance in partnership with managers and individual employees in order to: Enhance employees' relations Enhance communications development and morale Instill encouragement and confidence in our day-to-day job functions.

Diversity Council The goal of the Diversity Council is: “to recognize and value the benefits of diverse ideas, perspectives, and people through human resources practices, vendor selection, and operational procedures.

DST Passport Program

The DST Passport Program was created to help mark milestones, or "destinations", reached along the way that support the Strategic Plan. In addition, the DST passport program helps increase awareness of how each of employee can positively influence the success of the Strategic Plan.

Employee Customer Service Hall of Fame

The DST Customer Service Hall of Fame is designed to recognize DST employees who have helped the Department reach one of the primary goals of its Strategic Plan: to promote outstanding customer service.

Department Information Resources

A variety of Department Information Resources are available in multiple formats.

Information Resources Resource Description

Department Internet www.nctreasurer.com – Department Internet Website provides a great overview for the Divisions and additional resources.

Department Intranet Compass – Department Intranet provides internal information, updates, tools, and connections to Department employees.

Treasury Notes The internal and external online news letters provide monthly Departmental News and Events. Employees automatically review this resource and the external one may be requested from the Department Internet.

Member Newsletters Targeted membership newsletters provide key messages, information, and tools.

Department Emails Variety of Department-wide emails are provided for timely updates, tools and information.

Department Reports Department Reports are available with valuable updates.

DST Strategic Plan The Department Strategic Plan is available in two year cycles including the Department vision, mission, goals, objectives, and initiatives.

Department Reports

A variety of Department Reports are available in multiple formats with timely information and updates.

Department Report Report

DST Annual Report The DST Annual Report is produced annually and provided online. This report includes divisional information each year.

DST Dashboard This weekly report provides the leadership group with divisional updates, challenges, key transitions, kudos, and events.

Divisional Reports Each division produces a variety of reports and updates on a variety of cycles.

Quarterly Performance Reports

Quarterly reports on Fund performance are available.

Press Clips & Media Reports

Daily press clips and various media reports provide overviews of Department news.

DST 101 Next Steps & Questions

Department of State Treasurer 101 Next Steps:

• Review initial DST 101 information with SHP

• Schedule additional DST Divisional 101 Sessions

• All Employee Specialized Presentations

• Lunch and Learn Sessions

• Other Suggested Forums

• Continue DST/SHP Transition Program Management work

• Continued partnerships across the Department

Documents

Department of State Treasurer Overview Provides highlights of DST Operating Model and Organizational Information May 2012