Demo Environment FAQs - help. Demo Environment FAQs | v.2015.08 | August 2015 ... The AirWatch demo

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  • Demo Environment FAQs | v.2015.08 | August 2015

    Copyright 2015 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

    Page 1

    Demo Environment FAQs

    How do I submit any issues I'm having or make a suggestion about the Demo environments?

    Send an email with details about the enhancement or issue you are having to salessupport@air-watch.com and

    someone will follow up on your suggestion or issue.

    What credentials do I use to access the demo environment (demo.awmdm.com or demo2.awmdm.com)?

    To access the administrative console and enroll in the demo environment follow this format:

    Username: AIRWATCHDEMO\{FirstInitialLastName}

    Example: John Smith's username = AIRWATCHDEMO\jsmith

    Default Password: Provided by IT Operations for new users

    Note: The default password cannot be used to access the admin console or enroll. Each user will need to reset their

    passwords before gaining access to the demo environment.

    How do I add or remove my roles in the demo environment?

    Steps to adding/removing Demo roles:

    Using your demo credentials, login to the demo webmail at https://mail.airwdemo.com

    In the upper right-hand menu, select Options > See All Options... > Groups

    To add a role in Demo: In the Groups tab select Join... > select role to add > click Join

    To remove a role in Demo: In the Groups tab select the role you want to remove > click Leave

    Please allow 30 minutes for changes to be made

    Note: If you are using Internet Explorer and experiencing issues, please use a different browser and try again.

    My credentials are not working, what do I do?

    Make sure you are using the correct username format: AIRWATCHDEMO\{FirstInitialLastName} and NOT

    ATLANTAWIFI\{FirstInitialLastName}. If you are experiencing issues with your default credentials contact Sales Support -

    salessupport@air-watch.com

    How do I get contacts and calendar events for my email account?

    Each user will have to login to their Webmail account and add users and corporate events.

    Why am I not getting profiles and/or applications on my device?

    Best practice to avoid this problem is to delete your device from the device details page in the admin console.

    Why am I not getting GPS logs after I enroll?

    Best Practice to avoid this problem: Make sure the AirWatch MDM Agent is on your device and configured to be

    pointing in the correct environment

    mailto:salessupport@air-watch.com

  • Demo Environment FAQs | v.2015.08 | August 2015

    Copyright 2015 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

    Page 2

    Note: The Agent should be stored in a hidden folder on the device when conducting a demo.

    How do I demo the API?

    Demo Flow:

    Navigate to demo.awmdm.com/api/help

    Enter these credentials at the prompt:

    Username: airwatchdemo\{EnrollmentUser}

    Password: {demo password}

    This will get you a list of all the API functions available for devices.

    How do I demo AirWatch Pro?

    GroupID: awpro

    Rather than AD credentials, login to Admin console using:

    Username: awpro

    Password: awpro

    How do I show the Getting Started Wizard?

    Users can uncheck the Skip Getting Started checkbox by navigating to: Menu > System Configuration > System >

    Getting Started

    How do I demo AirWatch Container?

    Download Container through public app store.

    Enroll through Container (no Agent) in demo.awmdm.com environment with group ID: ctr or with

    autodiscovery: FirstInitialLastName@ctrdemo.com.

    Set pin to show that it is separate from device passcode.

    Download internal apps to demo and show single sign on.

    Exit Container and re-enter to show the prompt for passcode.

    How do I demo AirWatch Email Container?

    Enroll device in demo.awmdm.com with group ID: inbox or autodiscovery:

    FirstInitialLastName@inboxdemo.com.

    Inbox has same configurations as exec (BYOD flow) with the Email Container.

    Use demo credentials to authenticate into the Email container.

    See inbox, contacts, and calendar synced.

    How do I demo SCL Collaboration?

    Setup MySite:

    Navigate to https://mysites.awmdm.com

    https://mysites.awmdm.com/

  • Demo Environment FAQs | v.2015.08 | August 2015

    Copyright 2015 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

    Page 3

    When prompted, enter your demo credentials:

    o Username: airwatchdemo\{FirstInitialLastName}

    o Password: {demo password}

    In upper left-hand corner, select My Content

    Wait a moment as your MySites is created

    Upload documents to Shared Documents and Personal Documents folders

    Demo Flow:

    Open AirWatch Secure Content Locker

    Select MySite repository and navigate to Shared Documents (you should have uploaded docs here)

    Open a document and check it out (box with up arrow in upper right hand corner)

    Navigate to https://mysites.awmdm.com> My Content > select check box of document and show that the

    document is checked out

    Edit the document with easily noticeable additions

    Select Done > Back > Save > Save And Upload

    Navigate back to MySite on computer > see the document is checked back in > open doc and see edits

    How do I demo App Reputation?

    In Console, navigate to Organization Group: World Wide Enterprises

    o To view App Reputation for internal app: Apps & Books > List View > Internal > search for Battery Saver

    o To view App Reputation for public app: Apps & Books > List View > Public > search for EverNote

    Edit application > select Reputation tab

    See High Level, Medium Level, and Low Level risks and be able to filter

    Hover over description to see details of the risk

    How do I demo Windows 8.1?

    SEs Only Using a VM:

    On a Windows machine, launch Internet Explorer

    Navigate to - https://atlp-vcloud01.airwatch.corp/cloud/org/consultants/

    Authenticate with your atlantawifi AD credentials (leave out atlantawifi\)

    Select vApp_Windows

    Power the VM on

    Right click a win81demo01-05 VM again and select popout console

    Password for authentication to computer: Password9!

    Enrollment / Unenrollment on VM or Device:

    https://mysites.awmdm.com/https://atlp-vcloud01.airwatch.corp/cloud/org/consultants/%3C/span%3E

  • Demo Environment FAQs | v.2015.08 | August 2015

    Copyright 2015 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

    Page 4

    Navigate to PC Settings > Network > Workplace

    To enroll your device use this email template: FirstInitialLastName@airwdemo.com

    Select Turn On

    Enroll using your airwatchdemo credentials

    Please Enterprise Wipe and Delete Device Details from the console once demo / testing is complete

    Switch Off the VM or put it in Sleep Mode before exiting the VCloud

    Win 8.1 Staged Device

    Power on win81demo_STAGED

    This VM has AW Browser, SCL, and AW Inbox pre-loaded to demo

    Note: Do NOT create new snapshot or remove snapshot for VMs.

    How do I sync demo videos to my computer?

    Sync entire demo video library to your computer:

    1) Login to corporate AirWatch Self-Service Portal: https://cn43.air-watch.com/mydevice

    2) Select the My Content tab and select SCL Sync

    3) Download and install the SCL Sync Client

    4) Ensure server URL and Group ID are configured correctly

    Server URL: https://ds43.air-watch.com/DeviceServices

    GroupID: awvw

    Enter your corporate vmwarem credentials to authenticate

    5) Create a sync location for all content from the SSP

    6) Videos are located in folder "Demo Video Kit"

    What do I do if Single Sign On is not working?

    Best practice to avoid this problem:

    Unenroll your device after giving a demo and delete your device from the device details page in the admin console.

    If you are still experiencing issues with SSO:

    Force kill the application and re-launch

    Note: Please do not contact sales support until above steps have been taken

    How do I request a custom branded demo?

    You can request to have an Organization Group set up in the demo or demo2 environment to brand for your specific

    prospect. These customized branding groups can have either the BYOD or Corporate Dedicated flow with the same

    profiles as the Executives (BYOD flow with group ID: exec) or the Enterprise Sales (Corporate Dedicated flow with group

    ID: corp) Organization Groups.

    Submit request by emailing salessupport@air-watch.com

    Please include the following details:

    https://cn43.air-watch.com/mydevicehttps://ds43.air-watch.com/DeviceServices

  • Demo Environment FAQs | v.2015.08 | August 2015

    Copyright 2015 AirWatch, LLC. All rights reserved. Proprietary & Confidential.

    Page 5

    o Prospect company name

    o Demo flow (exec or corp)

    o Overview of prospect's mobility needs

    Allow at least 5 business days for setup / configuration

    How do I demo Apple VPP for iOS and Mac OS X?

    The AirWatch demo environments are enabled for you to demo Apple's Volume Purchase Program. License based VPP is

    available on AirWatch 6.5+ and iOS 7+ and requires AirWatch 8.0+ for Mac OS X. Please note that you will only have to

    follow the below steps one time. After completing these steps,