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Demo Environment FAQs | v.2015.08 | August 2015
Copyright 2015 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Page 1
Demo Environment FAQs
How do I submit any issues I'm having or make a suggestion about the Demo environments?
Send an email with details about the enhancement or issue you are having to salessupport@air-watch.com and
someone will follow up on your suggestion or issue.
What credentials do I use to access the demo environment (demo.awmdm.com or demo2.awmdm.com)?
To access the administrative console and enroll in the demo environment follow this format:
Username: AIRWATCHDEMO\{FirstInitialLastName}
Example: John Smith's username = AIRWATCHDEMO\jsmith
Default Password: Provided by IT Operations for new users
Note: The default password cannot be used to access the admin console or enroll. Each user will need to reset their
passwords before gaining access to the demo environment.
How do I add or remove my roles in the demo environment?
Steps to adding/removing Demo roles:
Using your demo credentials, login to the demo webmail at https://mail.airwdemo.com
In the upper right-hand menu, select Options > See All Options... > Groups
To add a role in Demo: In the Groups tab select Join... > select role to add > click Join
To remove a role in Demo: In the Groups tab select the role you want to remove > click Leave
Please allow 30 minutes for changes to be made
Note: If you are using Internet Explorer and experiencing issues, please use a different browser and try again.
My credentials are not working, what do I do?
Make sure you are using the correct username format: AIRWATCHDEMO\{FirstInitialLastName} and NOT
ATLANTAWIFI\{FirstInitialLastName}. If you are experiencing issues with your default credentials contact Sales Support -
salessupport@air-watch.com
How do I get contacts and calendar events for my email account?
Each user will have to login to their Webmail account and add users and corporate events.
Why am I not getting profiles and/or applications on my device?
Best practice to avoid this problem is to delete your device from the device details page in the admin console.
Why am I not getting GPS logs after I enroll?
Best Practice to avoid this problem: Make sure the AirWatch MDM Agent is on your device and configured to be
pointing in the correct environment
mailto:salessupport@air-watch.com
Demo Environment FAQs | v.2015.08 | August 2015
Copyright 2015 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
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Note: The Agent should be stored in a hidden folder on the device when conducting a demo.
How do I demo the API?
Demo Flow:
Navigate to demo.awmdm.com/api/help
Enter these credentials at the prompt:
Username: airwatchdemo\{EnrollmentUser}
Password: {demo password}
This will get you a list of all the API functions available for devices.
How do I demo AirWatch Pro?
GroupID: awpro
Rather than AD credentials, login to Admin console using:
Username: awpro
Password: awpro
How do I show the Getting Started Wizard?
Users can uncheck the Skip Getting Started checkbox by navigating to: Menu > System Configuration > System >
Getting Started
How do I demo AirWatch Container?
Download Container through public app store.
Enroll through Container (no Agent) in demo.awmdm.com environment with group ID: ctr or with
autodiscovery: FirstInitialLastName@ctrdemo.com.
Set pin to show that it is separate from device passcode.
Download internal apps to demo and show single sign on.
Exit Container and re-enter to show the prompt for passcode.
How do I demo AirWatch Email Container?
Enroll device in demo.awmdm.com with group ID: inbox or autodiscovery:
FirstInitialLastName@inboxdemo.com.
Inbox has same configurations as exec (BYOD flow) with the Email Container.
Use demo credentials to authenticate into the Email container.
See inbox, contacts, and calendar synced.
How do I demo SCL Collaboration?
Setup MySite:
Navigate to https://mysites.awmdm.com
https://mysites.awmdm.com/
Demo Environment FAQs | v.2015.08 | August 2015
Copyright 2015 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Page 3
When prompted, enter your demo credentials:
o Username: airwatchdemo\{FirstInitialLastName}
o Password: {demo password}
In upper left-hand corner, select My Content
Wait a moment as your MySites is created
Upload documents to Shared Documents and Personal Documents folders
Demo Flow:
Open AirWatch Secure Content Locker
Select MySite repository and navigate to Shared Documents (you should have uploaded docs here)
Open a document and check it out (box with up arrow in upper right hand corner)
Navigate to https://mysites.awmdm.com> My Content > select check box of document and show that the
document is checked out
Edit the document with easily noticeable additions
Select Done > Back > Save > Save And Upload
Navigate back to MySite on computer > see the document is checked back in > open doc and see edits
How do I demo App Reputation?
In Console, navigate to Organization Group: World Wide Enterprises
o To view App Reputation for internal app: Apps & Books > List View > Internal > search for Battery Saver
o To view App Reputation for public app: Apps & Books > List View > Public > search for EverNote
Edit application > select Reputation tab
See High Level, Medium Level, and Low Level risks and be able to filter
Hover over description to see details of the risk
How do I demo Windows 8.1?
SEs Only Using a VM:
On a Windows machine, launch Internet Explorer
Navigate to - https://atlp-vcloud01.airwatch.corp/cloud/org/consultants/
Authenticate with your atlantawifi AD credentials (leave out atlantawifi\)
Select vApp_Windows
Power the VM on
Right click a win81demo01-05 VM again and select popout console
Password for authentication to computer: Password9!
Enrollment / Unenrollment on VM or Device:
https://mysites.awmdm.com/https://atlp-vcloud01.airwatch.corp/cloud/org/consultants/%3C/span%3E
Demo Environment FAQs | v.2015.08 | August 2015
Copyright 2015 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Page 4
Navigate to PC Settings > Network > Workplace
To enroll your device use this email template: FirstInitialLastName@airwdemo.com
Select Turn On
Enroll using your airwatchdemo credentials
Please Enterprise Wipe and Delete Device Details from the console once demo / testing is complete
Switch Off the VM or put it in Sleep Mode before exiting the VCloud
Win 8.1 Staged Device
Power on win81demo_STAGED
This VM has AW Browser, SCL, and AW Inbox pre-loaded to demo
Note: Do NOT create new snapshot or remove snapshot for VMs.
How do I sync demo videos to my computer?
Sync entire demo video library to your computer:
1) Login to corporate AirWatch Self-Service Portal: https://cn43.air-watch.com/mydevice
2) Select the My Content tab and select SCL Sync
3) Download and install the SCL Sync Client
4) Ensure server URL and Group ID are configured correctly
Server URL: https://ds43.air-watch.com/DeviceServices
GroupID: awvw
Enter your corporate vmwarem credentials to authenticate
5) Create a sync location for all content from the SSP
6) Videos are located in folder "Demo Video Kit"
What do I do if Single Sign On is not working?
Best practice to avoid this problem:
Unenroll your device after giving a demo and delete your device from the device details page in the admin console.
If you are still experiencing issues with SSO:
Force kill the application and re-launch
Note: Please do not contact sales support until above steps have been taken
How do I request a custom branded demo?
You can request to have an Organization Group set up in the demo or demo2 environment to brand for your specific
prospect. These customized branding groups can have either the BYOD or Corporate Dedicated flow with the same
profiles as the Executives (BYOD flow with group ID: exec) or the Enterprise Sales (Corporate Dedicated flow with group
ID: corp) Organization Groups.
Submit request by emailing salessupport@air-watch.com
Please include the following details:
https://cn43.air-watch.com/mydevicehttps://ds43.air-watch.com/DeviceServices
Demo Environment FAQs | v.2015.08 | August 2015
Copyright 2015 AirWatch, LLC. All rights reserved. Proprietary & Confidential.
Page 5
o Prospect company name
o Demo flow (exec or corp)
o Overview of prospect's mobility needs
Allow at least 5 business days for setup / configuration
How do I demo Apple VPP for iOS and Mac OS X?
The AirWatch demo environments are enabled for you to demo Apple's Volume Purchase Program. License based VPP is
available on AirWatch 6.5+ and iOS 7+ and requires AirWatch 8.0+ for Mac OS X. Please note that you will only have to
follow the below steps one time. After completing these steps,
