Demo Data Center Report

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Build a New Data Center

Phase A- Scope

Tim Beekley, Andrew Deasey, Michael Humiston, and Jon Ortiz

9/22/2010


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ContentsExecutive Summary............................................................................................................ 2

Collecting and Documenting Requirements ................................................................... 2

Verification of the Project's Deliverables ....................................................................... 2

Controlling Changes in the Project's Scope .................................................................... 3

Developing the Work Breakdown Structures (WBS)..................................................... 3

Description and Justification............................................................................................... 3

Project Charter .................................................................................................................... 4

Milestone List ..................................................................................................................... 5Requirements Traceability Matrix ...................................................................................... 5

Work Breakdown Structure ................................................................................................ 6

Work Breakdown Dictionary.............................................................................................. 0

Scope Performance Plan ..................................................................................................... 2

Reporting and Communications ..................................................................................... 2

Change Control ............................................................................................................... 2

Quality Management....................................................................................................... 3

Portfolio Management .................................................................................................... 3

Mission-Critical Decisions.................................................................................................. 3

Location .......................................................................................................................... 3

Facility ............................................................................................................................ 4

Physical Size/Layout................................................................................................... 4

Workload..................................................................................................................... 4

Power .......................................................................................................................... 4

Cooling........................................................................................................................ 4

Network Connectivity................................................................................................. 4

Assumptions........................................................................................................................ 5

Lessons Learned.................................................................................................................. 5

Identification of the Project Team Members ...................................................................... 5

Team Member Performance ............................................................................................... 6


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Executive Summary

Finances-R-Us (FRU) is one of the leading insurance companies in the UnitedStates serving over 15 million customers. FRU is looking to expand into the global

market as well as provide a backup for its current data center. To achieve this, FRU hasdecided to commission a data center in China to expand into the Chinese market and atthe same time provide a mirror location for its initial data center, M-1. This new datacenter, M-2, will provide current and new customers increased flexibility and servicequality as well as providing redundancy in the event something happens to M-1. Thisdocument contains the initial planning to move this project forward.

Collecting and Documenting Requirements

Our group used a couple different methods for obtaining the requirements for the

M-2 Data Center. The largest tool that was used was the document Build a New DataCenter Phase A Scope. This case study was essential in laying out the requirements ofthe new data center. Several items were covered such as: full operational backup to M-1,records retention for all FRU's digital information, the test environment for verification ofany, and all of FRU's applications. These laid the framework for the rest of the project.

Our group also used the observation method to collect requirements. This wasmostly based on observations from data center related readings. Some of these helped usmap out the requirements for data storage, bandwidth requirements, and floor space.

For documentation of the requirements we also used a couple different methods.The first one was a requirements traceability matrix (RTM), this allowed us to visuallytrack and maintain the requirements. The RTM allowed us to ensure that all of the

requirements were addressed in the Scope phase of the project.The project charter was also used to help make sure that the core requirements

were addressed. Making sure that project creep was not pulling from the high levelrequirements was key. Keeping the group from getting bogged down in the minutia andkeeping an eye on the bigger picture was a key aspect of the documented requirements.

Verification of the Project's Deliverables

Verifying the projects deliverables was a tricky process. In this case study, wedidnt have real customers to sign off on the project scope. This led an almost continual

verification by team members. We had to hold each other accountable to the scope andcontinually refine the scope and requirements when needed. Every group member had totake ownership to ensure that the deliverable requirements laid out in the documentBuild a New Data Center Phase A Scope. Our group continually compared the workproduct to the aforementioned document to make sure that we were on track and in-linewith the expectations prescribed for us.


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Controlling Changes in the Project's Scope

The tool that our group most relied on to control changes in the scope was theRTM. This document was kept as updated as possible, it was accessible to all teammembers, changes were tracked and all group members were alerted to those changes.

This allowed the group to discuss all changes in a timely fashion at project meetings. Bykeeping everything timely the scope was controlled because no team member could addand then proceed to work on anything without input from the group.

Developing the Work Breakdown Structures (WBS)

Our teams approach to creating the Work Breakdown Structures (WBS) was thetop down approach. We started with the largest item The Data Center and workeddown from there to the work package level. This approach allowed us to use ourknowledge of the big picture to the highest degree. In this scenario the team was much

more comfortable with the higher levels than the tiny details of building a datacenter. Anexample would be that we knew that installing the equipment would require labor, andmaterials. We didnt know exactly how many man-hours would be required to installeverything or exactly what materials would be required. In this case it also made sense towork top down because the higher levels were much more visible from the beginning.

Description and Justification

The site is located in the east side of Beijing, China. The location of the datacenter will be strategically placed near three train lines for means of public transportation.

Two of those that circulate the city and one that goes to and from the InternationalAirport. There are main roads and expressways that are accessible from the location. Thepersonnel hired to work at the data center will be highly qualified candidates due to thehigh maintenance it takes to run a data center smoothly.

There are two major forms of natural disasters that strike northern China,earthquakes and floods. This location will be prepared to face both of those types ofphenomena. The land where the structure will be built is flat which will minimize anydamage caused by an earthquake. The structure will have raised flooring, which willprevent any type of flooding to damage any type of equipment.

The structure will have 30 high ceilings; 3 will go towards the raised flooringgiving the area 27 of height space to work with for cable tracks, servers and any otherpiece of equipment. The raised floor design gives more flexibility for network andelectrical cabling and HVAC. There will be a pathway wide enough to transferequipment in and out of the data center, and aisles wide enough to transfer cabinets.


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Project Charter

Project Title:M-2 Data Center

Project Start Date:September 14, 2010 Projected Finish Date:January 1, 2015

Budget Information:The FRU Insurance Company is going to initially allocate $250

million for this project. The majority of the cost will be allocated for the needed buildingmaterials. The rest of the funds will go towards labor and equipment. Budget will changeas planning phase continues, and additional funds will be allocated as/if needed.

Project Manager:Johnny B. Goode 555-867-5309 [email protected]

Project Objectives:The objective of this project is to build a functional data center thatis a mirror site for M-1 and will also provide enough expansion space for the next twentyyears.

Success Criteria:

Full Operational Backup of M-1 Record and provide retention for all digital information Complete within scheduled time Complete within or under budget

Approach:

Meet with heads of IT departments to determine requirements Weekly meetings to make sure project stays on schedule Test hardware and software before implementation

Roles and Responsibilities

Name and Signature Role Position Contact Information

John Hill Sponsor CEO [email protected]

Johnny B. Goode Manager Project Manager [email protected]

Tim Beekley Team Member Project ManagementExpert

[email protected]

Andrew Deasey Team Member Project ManagementExpert

[email protected]

Michael Humiston Team Member Project ManagementExpert

[email protected]

Jon Ortiz Team Member Project ManagementExpert

[email protected]

Comments: (Handwritten or typed comments from above stakeholders, if applicable)


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Milestone List

Milestone Estimated Completion Date

Planning Completed May 19, 2011Ground Breaking June 1, 2011Building Completed June 1, 2013Equipment Installed January 1, 2014Project Completed January 1, 2015

Requirements Traceability Matrix

Requirement ID Description

R1

M-2 will serve as a mirroring site for all data stored at M-1.

R2

M-2 will serve as a data storage facility in itself, allowing for initial data

storage and on-site data back-up.

R3

M-2 will allow for FRU company expansion over a period of 20 years after it

is constructed.

M1

Data Center Servers (between 45 and 60)

M2

Data Center SAN Units (about 630)

M3

Server/Storage Racks (about 50 of 42 U)

M4

Electrical Wire

M5

Networking Cable (Cat 6)


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M6

Roof Exhaust Fans

M8

Exhaust Duct Work

M9

Roof A/C Units

M10

OC 192 Line

M11

LCD Monitors for Data Center Status checking/monitoring

M12Heating Units

Area Intentionally Left Blank


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Work Breakdown Structure


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Work Breakdown Dictionary

WBS Item Number: 1

WBS Item Name: Data Center

Description:The top most level that covers the physical data center and everything thatgoes into bringing the project to fruition.

WBS Item Number:2.1

WBS Item Name: Planning

Description: The planning phase to gather the requirements and decide how to build the

building as well as what will be housed inside it.

WBS Item Number: 2.1.1

WBS Item Name: Power

Description: This is the power system that will be in place for the entire buildingincluding the offices and the data center.


WBS Item Name: HVAC

Description: These are the heating, ventilation, and air conditioning systems for theentire building.


WBS Item Name:Network

Description: This is the network connectivity requirements for the building which

include phone and internet service.


WBS Item Name: Equipment

Description: The physical equipment requirements will be decided upon for what will

exactly go into the building.


WBS Item Name: Physical Size

Description: The size of the building and data center will be decided upon based on the

requirements that the building needs to fulfill.


WBS Item Name: Layout

Description: The floor plan of building will be decided upon once the requirements forthe data center are decided upon as well as how much staff will be needed to support it.


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WBS Item Name: Location

Description: The exact location of building including whether it will be a new building

or a repurposed one will be decided upon.

WBS Item Number: 2.2WBS Item Name: Building

Description: The construction phase for actually building the facility.


WBS Item Name: Building/Construction Permits

Description: Proper permits and licenses for building and site will need to be obtained to

adhere to all local laws.


WBS Item Name: Materials

Description: All materials for the building will need to be purchased.


WBS Item Name: Labor

Description: Labor will have to be hired to construct the building as well as install and

test the hardware upon completion.

WBS Item Number: 2.3

WBS Item Name: Installation

Description: The installation phase which includes running the network connectivity

cables and placing the cabinets and servers on the data center floor.


WBS Item Name: Materials

Description: The materials such as cables, cabinets, servers, mainframe, will all need to

be purchased.



Description: Labor will be hired to run the cables, construct and place the cabinets, aswell as all the random tasks needed during the install phase.


WBS Item Name: Testing

Description: The testing phase will make sure all the network connectivity is operationaland all the hardware is fully functioning.


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WBS Item Name: Testing Requirements

Description: Testing requirements will be developed to determine to what standardoperating environment that the equipment will be tested against.



Description: Labor will be hired to assist with the testing of all the hardware and support

systems.


WBS Item Name: Rollout

Description: The rollout phase is the final phase and will is when the data center is fully

functional and becomes live.

WBS Item Number: 2.5.1WBS Item Name: Mirror M-1 Data

Description:All the data from M-1 will be mirrored on the storage in M-2 and the

procedures will be in place to make sure the data is always mirrored.


WBS Item Name: Load Balance

Description:The servers will be added to the load balancer so they will service livetraffic.

Scope Performance Plan

Reporting and Communications

Communication is key in keeping a project focused, on task, and moving forward.

Email and group meetings where done in conjunction with each other to ensure the flowof information between group members. Group meetings were planned via email in

which all major decisions were made. This was also the place where all of our individualtasks were reported and reviewed by the rest of the team.

Change Control

To ensure that all team members were informed of the current situation, anymajor changes were made as a group. Small changes that do not impact that overall

success of the project can be made individually but then are reviewed as a group soeveryone is aware of the change and also to ensure the quality of the change.


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Quality Management

Ensuring the utmost quality of the finished data center was a central concern ofours. We put much thought into ensuring the quality of the functionality, performance,

reliability, and maintainability. Our data center needed to be functional and provide

enough support for M-1 as well as allowing it to expand in the future. Performance wasalso key factor in that data has to be mirrored nearly instantaneously halfway across theThe speed and latency of our network connection as well as the quality of our hardware is

part of this. Since M-2 is going to be acting as a mirror site, reliability is extremelyimportant. The location of our data center must be placed in an area that is not susceptible

to natural disasters as well as provide the necessary infrastructure. Finally,maintainability is crucial if the data center must last for twenty years. It must be in a

location that can be maintained as well as have hardware and internal infrastructure thatcan be updated or last for the expected twenty years.

Portfolio Management

The competition of the M-2 data center will be an enormous boon for the future ofFRU. Having the second data center will create total redundancy for all of FRUs

electronic services. In the event that the connection to M-1 is lost, M-2 will be availablefor use with no loss for the customer. Furthermore, all the data housed at M-1 will be

mirrored at M-2. In the case that there is data loss at M-1, the data can be recovered atminimal loss to operations. However, the greatest benefit of M-2 is the readiness to

expand into new markets. Now that FRU has a location on the other side of the globe, itsreach is significantly increased. FRU now has a presence in China and can provide

superior service to new customers in the area.

Mission-Critical Decisions

Location

The site is located in the east side of Beijing, China. The location of the data

center will be strategically placed near three train lines for means of public transportation.Two of those that circulate the city and one that goes to and from the International

Airport. There are main roads and expressways that are accessible from the location. Thepersonnel hired to work at the data center will be highly qualified candidates due to the

high maintenance it takes to run a data center smoothly.

Utilities such as electricity, gas, and water shall be provided from theirperspective providers in Beijing. The facility equipment is being provided by top of the

line companies giving the data center a reliable working environment. Regarding anymaintenance to equipment or technical support, the vendors shall be contacted whose

offices are located in Beijing for any troubleshooting.


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Facility

Physical Size/Layout

The data center floor will be divided into two sections; the server section and the

storage section. The server section will house M-2s entire server cabinets that are datacenter related. It will also accommodate the incoming and outgoing OC 192 line fornetwork and internet communication. The storage section will house M-2s entire storage

hardware including: hard drives, on-site backups, tape silos, and the mirrored data fromM-1. The two sections will not be divided by any barriers, just for designating floor

space.Around the outside of the data center floor will be the office perimeter. Contained

in the perimeter will be employee offices, facilities, elevators, and staircases. Some ofthese offices will serve as the testing and development area for the data center hardware

and software. A loading dock will also be added for incoming and outgoing shipments ofhardware.

A Microsoft Visio document will be attached with a simple visual building layout.

Workload

The M-2 location will allow for the real-time imaging of the data from M-1. Itwill also directly store information for FRU. M-2 will also contain on-site backup for

local data housed there. The data center will also serve as load balancing in conjunctionwith M-1 to better serve customers based on their location and current network status.

Power

M-2 will consume and enormous amount of power in order to accommodate allthe hardware. Beijing Chaoyang Power Supply Company will be one of the power supply

companies used. Multiple companies will be used for redundancy. Onsite generators aswell as batteries will provide power in the case the building loses external power. The

batteries will supply the power for the building until the generators are fully online.

Cooling

M-2 will be cooled by constant airflow throughout the building. Fans will pushthe air under that raised, up through the cabinets, and then out through the ceiling. In

order to achieve maximum cooling, the hot row, cold row design will be implemented.Network Connectivity

M-2 will be powered by OC 192 lines from a few local ISPs in order to provideredundancy in the event one fails. Internally, Cat 6 cables will be run on the server

network to provide interconnectivity. Fiber lines will be used with the SAN to provideextremely low latency and high throughput.


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Assumptions

20 MB per policy holder 3 million transactions per month 5 PB for policy holder information in M-1 OC-192 Line for external network connectivity

Lessons Learned Project management is more complex than expected Much more goes into a data center than just information technology Work breakdown structures are more complicated than expected Amount of storage in a data center is ridiculously overwhelming Having an active team is essential to project success When it comes to the Mission-Critical Decisions, extreme detail is very

important. Without extreme detail, more questions are raised, thus leaving morepossible decisions

A data center floor plan is essential to the functionality of a data center. Withouta good floor plan, the data center is just a building with hardware. A good floor

plan allows the data center to do its job more efficiently as well as provide a planfor the future

Identification of the Project Team MembersName Email Role

Tim Beekley [email protected] Project Management TeamMember

Andrew Deasey [email protected] Project Management TeamMember

Michael Humiston [email protected] Project Management TeamMember

Jon Ortiz [email protected] Project Management TeamMember


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Team Member PerformanceRated By

Rating For

Tim Beekley Andrew Deasey MichaelHumiston

Jon Ortiz

Tim Beekley 1 3 3 3

Andrew Deasey 3 1 3 3

Michael

Humiston

3 3 1 3

Jon Ortiz 3 3 3 1

Documents

Demo Data Center Report