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Delivering Effective Feedback
NTGPE 2015
Feedback is ?• Specific information about the
comparison between a learner’s observed performance and a standard, given with the intent to improve the learner’s performance
• “A conversation about performance” ( to develop lifelong learning )
Why is feedback important ?
• Acknowledgement of learning
• Framework for development
• Provides Motivation
Preparation for feedback
• Appropriate setting• Establish structure or model• Consider broader learning context• Remember specific purpose on this
occasion• Consider what to say / write in advance
Planning for Feedback?... RePAiR model
• Steps of giving feedback:– Recognise what you are giving feedback
on (Isolate main issues; max 3/session)
– Preparation; gather info and plan
– Action; deliver the feedback; various models
– Review; outcome of the feedback?
Effective Feedback Characteristics– Announced– Timely– Objective– Specific– Shared– Genuine– Meaningful– Uses silence effectively– Aims for improvement– Allows reflection– Leads to reassessment
Pendleton’s Rules
–Recipient : what went well
–Provider : what also went well
–Recipient : opportunities for change
–Provider : further opportunities for change
Calgary Cambridge Model
• Start with the learner’s agenda• Focus on outcome required• Encourage self-assessment & problem
solving• Provide balanced feedback• Make and rehearse suggestions• Be respectful• Structure and summarise
Constructive Feedback
• Let the recipient speak first (self assessment)• Start with the good points• Identify areas to improve• Be specific and give concrete examples• Plan a solution for each problem• Deal with one issue at a time • Show interest and involvement
• You were sitting in the room observing the registrar’s consultation with Mr Willis and now you are providing feedback.
• Your Registrar is a GPT1 with 2 months experience. The Registrar has worked in Emergency Department and as a Medical Registrar but has not undertaken any work in Psychiatry.
• This is the first time you have sat in and provided feedback