Upload
trevor-poole
View
221
Download
0
Embed Size (px)
DESCRIPTION
Just the Facts… No cost to use service Created for Delawareans, but amenable to regional listings All equipment types except things that pose a safety/hygiene threat
Citation preview
Delaware’s AT Exchange
Beth Mineo Mollica, Ph.D.Delaware Assistive Technology Initiative
University of Delaware
What am I going to do
with that used device?
I sure do need a new
device…
AT Exchang
e
Just the Facts…
No cost to use service
Created for Delawareans, but amenable to regional listings
All equipment types except things that pose a safety/hygiene threat
Original Motivation
Provide a vehicle for the exchange of equipment
Broker rather than middleman Limitations on staff time Liability Storage constraints
Newsletter carried information
Limitations
Quarterly update of list
In interim, reliant on staff to recognize potential “matches”
Difficulty tracking outcome information
The Next Iteration
Web-enabled
More direct (and 24/7) access for posters
Submissions screened by staff
Navigation by equipment categories
Enables email exchange between parties
Associated Costs
AT Act State Program FundsStaff time – review submissions and track
outcomes (<5% FTE)Staff time – website design and
development (significant!)Newsletter costs (≈$4,000/yr)
Real Choice Systems Change GrantWebsite development (≈$60,000)
Challenges
Privacy issues Some personal information accessible Trade-off: privacy vs. outcome data
Focus on Beneficiary
Info about equipment exchanged no longer sufficient
Now need: Info about transaction Identity of recipient Means to contact recipient Location information (rural/non-rural) Response from recipient about cost, motivation for
using exchange, and intended use for equipment
Challenges
Privacy issues Some personal information accessible Trade-off: privacy vs. outcome data
Marketing
Not everyone is honest Bogus identities Equipment ownership issues
Our Responses
Privacy issues Data will only be shared with registered
users Email addresses never revealed by us User anonymity to be sacrificed for access to
data Marketing
Go where potential users are Raise awareness among “gatekeepers”
Our Responses
Honesty issues Internal mechanisms to trap for bogus IDs Considering extension of continuum to
include recyclingChanges to website
More identifying information captured Addition of features such as pictures More efficient system administration Ability to specify eligibility per device
Benefits
Fiscally and environmentally sound Opportunity to “pass it on” Additional access alternative Some amazing bargains! Heightened awareness of some troubling
realities, paving the way for establishment of a recycling program
Benefits
Evidence for the power of COOPERATION and COLLABORATION Avoid unnecessary duplication Significant cost savings Substantial return on federal investment
Advice…
Clarify your objectives, customer base, and scope.
Consider whether multiple interests can be served by a single system.
Don’t reinvent if you don’t have to! Extend existing networks or build on existing strategies.
Advice…
Automate operations whenever possible for efficiency.
Keep listings current.
Design universally - don’t disenfranchise those without web access…