December 2011

2012

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HPBA 2012 ad_PRODUCT sweeping.pdf 1 11/10/11 10:24 AM

DECEMBER 11 SWEEPING 1

Sweeping: The Journal of Chimney and Venting Technology (ISSN# 1041-6692) is published 11 times annually, by the National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168.

Annual dues to the National Chimney Sweep Guild are $459 for Voting Member Companies and $689 for Supplier Member Companies, of which $80 goes toward a subscription to Sweeping: The Journal of Chimney and Venting Technology. Additional annual subscriptions are available for $80 by contacting the National Chimney Sweep Guild at the office of publication (NCSG, 2155 Commercial Drive, Plainfield, IN 46168).

POSTMASTER: Send address changes to:Sweeping: The Journal of Chimney and Venting TechnologyNational Chimney Sweep Guild2155 Commercial DrivePlainfield, IN 46168

December 2011 Volume 35 #11

Features

Table of Contents

Departments

P.35

P.33

P.8

3 Moving Forward

6 Editor’s Letter

8 Industry Watch

10 Technical Q&A

11 Sweeps Advantage Coupon Program

12 Chimney Sense

14 The Coach’s Corner

29 Progressive Perks

30 New NCSG Members

32 Dates & Events

33 Perspective

35 Darwin Awards

35 Display Ad Index

36 Classifieds

16 Tips to Prevent Illness This Winter

21 NCSG Board of Directors Nominees

25 NCSG Contests

26 NCSG Innovation 2012

2 SWEEPING DECEMBER 11

ResourcePage

TECHNICAL ADVISORY COUNCIL

Chris PriorMasonry Construction and Restoration

and Priorfire Fireboxes317-203-0088 x: 2

Jim BrewerGas Venting and NFPA 54

317-203-0088 x: 3

John PilgerOil Flue Sizing, Relining or NFPA 31

317-203-0088 x: 4

Randy BrooksCustomer Communications

317-203-0088 x: 5

Bart OgdenStainless Steel Lining, Video Scanning

and Narrative Report Writing317-203-0088 x: 6

Fred JoyInstallation and Venting of Pellet Stoves

317-203-0088 x: 7

Jay WalkerDryer Vents

317-203-0088 x: 8

Randy BrooksNFPA 211 and International Residential Codes

317-203-0088 x: 9

Rich MartinezDryer Vents or Masonry

317-203-0088 x: 10

Rich RuaGeneral Sweeping or Relining

317-203-0088 x: 11

COMMITTEE CHAIRS AND TASK FORCES FOR 2011-2012Bylaws

Diane Pilger(631) 863-2460

[email protected]

Convention Site SelectionDiane Pilger

(631) [email protected]

Discussion ListMarge Padgitt(816) 461-3665

[email protected]

EthicsMark Stoner


FinanceMark Maynard(920) 830-1920

[email protected]

GovernanceRandy Brooks(805) 646-8961

[email protected]

Government AffairsPhil Mitchell


International RelationsVictor Imgarten(636) 477-9966

[email protected]

Long Range Planning Diane Pilger


MembershipJeremy Biswell(913) 236-7141

[email protected]

NFPA 211 Representative Randy Brooks(805) 646-8961

[email protected]

NFPA 31 RepresentativeJohn Pilger


NFPA 54 RepresentativeJim Brewer


Public Awareness Task ForceMarge Padgitt(816) 461-3665

[email protected]

Technical Advisory CouncilDennis Dobbs(256) 845-9814

[email protected]

ADVERTISING RATES for Sweeping: The Journal of Chimney & Venting Technology may be obtained by contacting Malisa Minetree at (317) 815-4688 or [email protected]

Design by Laura Houser Design • laurahouser.com • (317) 213-7497

President, Region 3Jay Walker

(850) 562-4692 • [email protected]

Vice President, At-LargeDiane Pilger


Treasurer, Region 5Mark Maynard


Secretary, Region 1Phil Mitchell


Region 2 Bob Fleer


Region 4 Marge Padgitt


Region 6 OPEN SEAT

FMI: Randy BrooksNCSG Governance Chair


At-Large DirectorsJeremy Biswell


Dennis Dobbs(256) 845-9814 • [email protected]

Fred Joy(785) 986-6432 • [email protected]

Supplier RepresentativeEdmund Poplawski


NCSG BOARD OF DIRECTORS 2011-2012

Mark McSweeney, CAE Executive Director

[email protected]

Melissa Heeke, CAE Director of Communications &

Marketing [email protected]

Ashley Eldridge, COI, CPP Director of Education

[email protected]

Candice Bradbury Director of Finance

[email protected]

Megan McMahon Office Manager

[email protected]

Sara Sichting Certification Coordinator (CSIA)

[email protected]

Debbie Cornelius Membership Development

Coordinator [email protected]

Donna Lee Kasmer Program Coordinator [email protected]

STAFF

2155 Commercial Drive Plainfield, IN 46168

(317) 837-1500 Fax: (317) 837-5365

NCSG encourages industry partners to submit press release and articles to Melissa Heeke, Sweeping Editor at [email protected]. Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain images or artwork attached in a .jpg format.

In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing, nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release.

NCSG further reserves the right to reject at any time any advertising determined not to be in keeping with the publications’ standards. Acceptance of advertising by Sweeping magazine does not necessarily constitute endorsement of products or services advertised. NCSG does not make any effort to review or substantiate claims made by advertisers.

© 2011 National Chimney Sweep Guild, 2155 Commercial Drive, Plainfield, IN 46168 (317) 837-1500

NATIONAL CHIMNEY SWEEP GUILD

Be advised that advice given by NCSG’s Technical Advisory Council (TAC) reflects best practices of the chimney sweeping industry. However, we are unable to account for any particular type of situation since regional variations in construction practices and additional environmental, physical and geographical factors necessarily vary the level of service appropriate for a particular fireplace and/or chimney. Additionally, local laws and ordinances may govern and/or supersede the information and any recommendations provided. Final determinations are the responsibility of a local professional with first-hand knowledge of the situation, and the local Authority Having Jurisdiction (AHJ). Neither NCSG nor any member of TAC will be held liable for any damages whatsoever resulting from the use of or reliance on information provided by anyone associated with TAC. By your use of this member benefit you acknowledge acceptance of these terms.

To contact any member of the Technical Advisory Council, please call (317) 203-0088 and select the extension for the person who is best qualified to answer your question:

Dennis DobbsTechnical Advisory Council Chair

Installation or Service of Direct Vent Gas Appliances317-203-0088 x: 1


JAY WALKERNCSG PRESIDENT Forward

Moving

nother year passed? As I write this message in early November, I start thinking back to the past year and forward to the next couple months. In the rear view mirror, I look at the changes and

hurdles NCSG has made. Up ahead, I see several exciting new opportunities.

At the beginning of this year, we sought ways to improve communications with members, board members and staff. Having proper communications on a routine basis should be a standard operating procedure for all businesses and companies. NCSG added an automated phone communication from Directors four times this year. I hope this has been well-received and has helped you feel more engaged with your organization. During my travels to industry events this year, I only heard positive comments in regard to the “robo calls”. Don’t worry, we do not plan to increase frequency of these calls, as we are aware that many people already receive many of these type calls (especially during campaign season). In regards to communications with board members and staff, milestones are set from time to time to ensure everyone is given a certain time period to complete their task.

Earlier this year, building off of work that began about eighteen months ago, the CSIA and NCSG boards established a long-term lease agreement. I believe that this agreement will go far to help keep the bond between the two organizations strong. The two organizations complement each other, and with proper governance and leadership this mutually-beneficial relationship will last for many years to come.

During our May 2010 annual planning meeting, we approved the funds to have these professional Public Service Announcements created as a tool for members to use in their areas to help promote the industry to the public. How much does it cost you? Just a little time to call your local radio station and send an email of the PSA link to the proper representative. It is my understanding that radio and TV stations are required by law to run a certain amount of PSAs. It doesn’t mean they have to run NCSG’s – but they just might. Help spread the word to the strong ethics and professional accountability of the Guild.

We also took last year’s radio Public Service Announcements to the next level by adding the first video component. You may have seen it on Facebook or the NCSG web site recently. Right now, we’re working on a plan to

hopefully have this video go live on a national level with ABC and possibly other major networks later this season. Can you imagine, sitting down after a long day to watch some TV and see a Public Service Announcement for the NCSG? For many years, I have hoped to see some sort of national coverage. Perhaps very soon we may get some. If you have a Facebook page, I encourage you to share this video with your fans and help spread the message to increase awareness of our trade.

In November, the NCSG board of directors met via phone conference and GoToMeeting. This type of meeting, when planned well in advance, has its place and provides the ability for the board to keep engaged, and enables progression of our goals without the travel expense involved holding board meetings at headquarters. While it does have its place, nothing compares to a face-to- face meeting with directors from all over the nation. I feel we have a diverse group of directors on the current board of directors and everyone has done their due diligence this past year.

For this year’s board of directors’ election, two nominees from Region 4 have emerged from the depths of a chimney. One

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candidate is from Missouri and the other is from Ohio. Good luck to both candidates and thank you for stepping up to the plate for your industry. With only a few weeks left in this calendar year, I want to reflect on something I recently became more aware of and thought would be good to share here. One of my friends drew my attention to the fact that while technology does make work more efficient and speeds up the processes of needed task, it also can take over your life (time snatcher) and you can find yourself with no paying attention to the more important things in life. A colleague of mine, that’s also in my MIX group family, recently wrote a quote: “Work like you’ll die tomorrow and live like you’ll die today”. That hit home for me and, for a short while, I was able to reflect on the essence of that quote without distraction. But our minds don’t stay focused on these type important ideals for very long when work is involved. I have been guilty at times with a lack of patience and I suspect that many of you have too, especially during this season.

Think about it. Have you ever turned all of your electronics off and pondered that idea? The question is one of irony. The reason many of us have never pondered the idea, is many of us are reluctant to turn everything off, and that’s because we are so impatient. I can see that technology, while it allows us to be more efficient, can get in the way of our everyday lives if we don’t get out that lasso and pull back a little once in a while. Here are a few options my friend mentioned that really hit home with me:

• Inviteafriendtoan“untetheredlunch”–nocellphones,notablets, no TVs. Be sure to give them full attention and listen.

• Schedule30minutestotallyfreeofdistraction.(Myfavoritespotis at day break sitting in the woods, watching the sun come up and the wildlife waking up. Other favorites are sitting at the end of a dock, sitting and watching a camp fire, or looking up at the stars on a clear night. Man what a stress reliever.)

• Giveyourselftechnologyboundaries.Forexample,notechnology before 8:00 AM, or on your lunch break, or after 9:30PM,whatever.We’vebecomeslavestothe“urgent”andtechnology often makes us aware of the “urgent” needs. The email can wait. You can re-tweet tomorrow.

• Pickupabookandkeepitonyourperson.Whenyougetstuck in a waiting room or your ride is late, read your book instead of answering Facebook messages or commenting on pictures.

As we move forward to the end of the year, let’s plan to spend more time with family and friends during the holidays and remember to take those breaks away from the “urgencies” of work. I plan to work on my patience and dedicate some parameters to better reflect some healthy time management. And finally, similar to my colleague’s quote, I like to share one of my favorites: “Live like there’s no tomorrow, and die knowing you’ll live forever.”

I look forward to seeing you in Orlando!Sweeps luck to you and your family, and God Bless.Jay K. Walker

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MELISSA HEEKENCSG DIRECTOR OF COMMUNICATIONS

Editor’sLetter

n this month’s issue, we look back at 2011 as the year comes to a close. Jay Walker kicks off this issue with a review of the year in his Moving Forward column. What a fantastic year it has been for the organization! A memorable convention in the Northeast, a major international event at the organization’s headquarters

and a slew of new benefits are just a few of the highlights of Jay’s presidency so far. Past-President Jerry Isenhour takes a new twist on this end of year business by asking a series of questions to help prompt you to reflect upon your own year. Setting resolutions for yourself and setting resolutions for your business are two very different animals, but they don’t have to be. Check out his article beginning on page 14 to help you defeat CHAOS as you head into the New Year.

In this issue, we also feature your board of director nominees for the upcoming election. Several incumbents are running unopposed in this year’s election, but please still take a few

minutes to learn more about the people who are volunteering to represent you and your business and who are working to better the industry. Region 4, NCSG’s Midwestern region, does have a contested election this year. Please carefully review the candidates and vote based on who you believe would do the best job representing you and your interests.

Interested in serving the organization yourself? One of the best ways to get involved is to volunteer for a committee. You’ll get to meet new people in the industry and make a difference in the Guild. New committee chairs are appointed at the February board meeting, so now is the time to put your name in the hat. Contact Jay Walker for more information. He’ll certainly be happy to help get you matched up with the right project.

Happy holidays!

I

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“Since 1969 we have been out sweeping chimneys. Every day. We are out there in the trenches just like you. Sweating. Freezing. Getting dirty. Making homes safer.

Partner with us and we will help you grow your business. We will help you solve your challenges. Unlike our competition, we’ve been there and have the shirt to prove it.”

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IndustryWatch

Lloyd Green, Heat-Fab Founder, Passes

Lloyd Green, industry icon and founder of Heat-Fab in Turner Falls, MA died May 7, 2011 at his home in Spofford, NH after a sixteen year battle with Multiple Myleoma. His obituary in the Brattleboro, VT Reformer reads, “Lloyd was most proud of the Franklin County area jobs and opportunities he created. Heat -Fab employed 120

at its sale (to Selkirk Corp.) in 2006. It continues to operate in the Turners Falls Industrial Park. He and Millie retired to Lake Spofford, N.H.” Donations may be made in his memory to the MultipleMyelomaFoundation,383MainAve.,Norwalk,CT.,06851 or to your favorite charity.y heat their homes,” said Mr. Ackerly.

Copperfield Adds Auburn, MA Distribution Center

Copperfield Chimney Supply has expanded its network of distribution centers with the addition of a location in Auburn, MA. The distribution center is state-of-the-art 210,000 square-foot facility, newly built and opened in 2008.

Copperfield currently offers 2000 of its top-selling products through Auburn with plans to expand. “Copperfield was built on the promise of speed and service,” states Julie Kobliska, General Manager of Copperfield. “With this expansion into New England, we will be able to offer faster service on many of our products to our valued customers,”

Copperfield is a national, full-line distributor of more than 7000 chimney and hearth products. Founded in 1978, Copperfield serves chimney professionals and hearth retailers through distribution centers in Bridgeport, NJ; Aberdeen, NC; Cleveland, OH; Sacramento, CA, and Auburn, MA.

Industry Watch PolicyNCSG encourages industry partners to submit press releases to Melissa Heeke, Sweeping: The Journal of Chimney & Venting Technology editor, via email at [email protected]. Submissions should contain items of interest or importance to the chimney and venting industry. Submissions should not contain direct solicitations, prices, or a call to action on the part of our readers. Submissions may contain images or artwork attached in a .jpg format. In all cases, NCSG reserves the right to edit submissions to fit space limitations, keep the release and publish at a later date, or refuse to publish the release for any reason. Neither publishing nor refusing to publish the submission should be considered a statement of NCSG’s opinion regarding the release.

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First and foremost, as with any new business venture, make sure you have the proper qualifications and credentials such as licensing, insurance coverage, available certifications, etc. If you do

not currently sell hearth appliances then I would suggest building a relationship with a local hearth retailer. Research each appliance that you could potentially install and make sure you have the proper tools and equipment for the job. A stove lift, hand trucks and dollies among other items may be crucial additions to your lot of

TechnicalQ&A DENNIS DOBBS, NCSG

TECHNICAL ADVISORY CHAIR

A

QI am considering installing hearth

appliances. What do I need to do to get my

business to this next level?

equipment. One who is considering professionally installing hearth appliances will also need a basic knowledge of residential construction because mistakes can easily be made and could become costly.

Upon arrival at a customer’s residence, remember everything is relevant when it comes to installing hearth appliances. Consider the roof type and pitch. Are there rain or heavy winds in the forecast? Is there a paved driveway and or concrete walkway where the appliance could be easily rolled to the customer’s porch? Is their lawn sloping on a hillside? How many steps are leading up to the entry way and is the porch or deck in good structural condition so that it can support you and a couple of your employees, your stove lift and the appliance? Is the doorway large enough to get the appliance through or should you choose another

path? When inside the home, careful consideration must be made to where in the home the perspective appliance is to be installed. A proper pathway must be planned before bringing the appliance through, wood floors need special attention because they can be easily scratched or damaged. Now for the hearth planning, it is very important to plan out the hearth placement as well as the placement of the appliance; masking tape is a great tool for making templates on the floor and wall. At this point you must also consider floor protection, protection of the furniture in the room and the capturing of drywall dust by a plastic sheeting wall. Additional things to consider, are things like making sure the new installation meets the EPA requirements for lead paint contamination. Of course the age of the home will determine whether this step is necessary.

You also need to keep your safety and that of your employees in mind. Other safety concerns would be proper roof safety with safety ropes etc., making sure your employees lift heavy objects in the correct fashion with proper back support. Because of the weight of most hearth appliances, wearing steel toed boots is a good idea.

After the installation, double-check that all proper clearances are met. Going over the operation and maintenance procedures with the homeowner makes your customers more confident in their purchase and can result in their repeat business or their recommendation of you to their friends and neighbors.


Look for the 2011 – 2012 coupon offers in the “Members Only” section of the NCSG website at www.NCSG.org.

Here you will find information necessary to redeem these coupon offers and others from these participating vendors:

AHRENSChimneyTechnique•AirJet,DivisionofContinentalIndustries•AlphaAmericanCompanyBACSales,Inc.•Condar

Company•CopperfieldChimneySupply•DuctCleaners’Supply•DynacoteLLC•EarthcoreIndustries,LLC•Enervex,Inc.

(formerlyExhausto)•FiresafeIndustries•FiresideDistributors,Inc.•HearthClassics•HighStepper,LLC•HY-CCompany,Inc.

•LifetimeChimneySupply•LindemannChimneySupply•LongleafLighterCompany•MattersoftheHearth•MeyerMachine

&Equipment•NationalChimneySupply•NeuexHearthProducts•NewEnglandChimneySupply•OlympiaChimneySupply

•SaverSystems•SmoktiteLLC•SNEWS-TheChimneySweepNews•U.S.FireplaceProducts,Inc.•VentechIndustries,Inc.•

WakefieldBrush•Whitecaps•WohlerUSA,Inc.•Z-Flex.

These are just a few of the many offers available to you as a member of the National Chimney Sweep Guild. Visit www.NCSG.org to learn more and to start saving!

2011 – 2012 SWEEPS ADVANTAGE COUPON PROGRAM

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Winter Weather Is Here but So Are Customer Expectations

I have noticed in the last few years that customer expectations continue to rise as a result of the temperatures going down. It may just be the changing of the times, but whatever the reason it seems that people’s patience is wearing thin and the amount of

common courtesy and respect has been greatly reduced across the board. In my company, we have always treated people with respect and common courtesy such as saying “yes ma’am” and “yes, sir” and have made a point to be professional and polite. Some people have taken our kindness and misconstrued it as weakness as if we should cave in to their persistent and aggressive manner. This may sound like a psychological assessment of the business and it is. We must try to understand their mindset.

Many things have changed in the recent years; number one being the declining economy and then there is the rise in the cost of living with higher utility rates. With a large percentage of the public being out of work, one can understand the pressure that many people are under. Some are in a position where they are forced to go back to using wood as their primary heat source and have realized they have existing problems with their wood heating system. A lot of folks think that if they ring our phones today, we will be on their doorstep tomorrow and will fix every issue with their system immediately and inexpensively. And others? Well… All I can say is that as smoke goes up the chimney; common sense seems to go out the window!

I don’t know about other companies, but for us what seems to work best with this type of customer is to, of course, always be polite, be confident, consistent and knowledgeable. We also make a point to stand firm and let them know who we

are, what we do, the cost of our services offered and what time frame we should arrive. When on the phone with customers, the conversation can easily change from their chimney problems to their personal problems but, by sticking to the script and not getting into a lengthy conversation, we have found that it forces them to conform to “our” mindset that we are a professional company operating within a certain parameter. Let your customers know, in a kind manner, the services that you offer. At times they may not be equal to what the customer expects, but finding out during the customer’s initial inquiry is much better than finding out after you have already arrived at the job site. When arriving at the job site, the technicians should stick to the script as well and stay on topic, performing the services in a professional, timely fashion, conveying their findings to the customer while being blunt, yet polite, and following up with a written report checked twice for accuracy with photos when necessary.

We strive for all communications with the customer to be fully understood. It is unfortunate when the customers have problems with their chimney systems whether it is damage in need of repair or an improper construction or installation. But in order to keep our sanity during the busy season, we must remember it is their problem and we cannot let them make it ours. As professionals, we are in the business to offer them the correct and safe remedy at a fair price. Then it is up to them to decide if our recommendation is the solution they desire.

When customers have problems, whether it is damage in need of repair or improper construction or installation, it is unfortunately their problem.

Chimney Sense DENNIS DOBBS, NCSG

TECHNICAL ADVISORY CHAIR


As you read this, it is December 2011 and it’s time for a review of 2011. Without a review of the present year, how do we make 2012 what we want to it to be? As this year draws to a close, it becomes time for us to look at how we plan to grow and prosper in 2012. It is of paramount importance that we look at things that did not meet our expectations in 2011 along with our success stories of the year. Proper planning means the diagnosis of each and how they got that way.

One thing I often discuss with clients is the basis of why they are in business for themselves and what their goals were when they entered the business world as an owner. The line of questions will commonly be asked as follows:

What was your reason for starting your own business? Why did you make this life altering decision? Was it to be your own boss? Was it to make more money? Was it to give you more freedom? Was it to allow you to pursue your personal goals in life? And did the business deliver to you the goals you started it for? In other words does the business today meet and in fact exceed the expectations you had the day you formed it and has it brought you the benefits you envisioned?

If the above paragraph makes you think and ponder, that is good. Take a few minutes and answer the following twelve questions as a part of your year-end summary of your business and personal life:

1. What do you consider your greatest success in 2011?2. What was your biggest disappointment?3. Whatworriesyoumostaboutyourbusinessrightnow?4. If the Business Genie granted you three wishes about your

business, what would those wishes be?5. Do you sometimes feel overwhelmed?6. Do you feel joy in running your business?7. Do you feel joy in your home/personal life?8. Are you making the money you need to live the life that

you want?

9. Are your personal relationships better or worse than one year ago?

10. What would a perfect day look like to you?11. What’s keeping you from having that perfect day?12. What’s the most important thing you want to work

on in 2012?

Armed with this information, start planning for 2012 and beyond. As you sit in the same position one year from now, take out these notes. Do this as a part of your own long range planning for yourself and your business. File these each year and then use them the next year as a benchmark of your accomplishments and what areas just did not measure up. Realize when there are losses, either make needed changes or cut the losses, never ever just ride a dead horse!

One thing is for certain, if we do not work on our weaknesses, we cannot convert these into strengths. One of the things I discuss often in my daily business tips on my Chimney & Venting Consultants’ Facebook page is CHAOS and how this criminal robs us of our emotional well-being, our time and our profits. But just like any enemy, CHAOS can be combatted and it can be overcome.

As a successful business owner, you must make the decision to be the LION in your market. Now being the LION does not mean you have the biggest company, nor does it mean that you gross the most, nor does it mean you have the most employees. What it means is you are the go-to guy, you are the guy everybody wants, you are the guy that is the most valued and you actually have the privilege of choosing who your clients with be. The number one thing about being the LION is that this position will allow you to meet your needs and exceed your own expectations. Lastly, being the LION allows you the freedom that is associated with being the owner of a business within the free enterprise system that our country was founded upon!

Questions to Help You Defeat CHAOS in 2012

BY JERRY ISENHOUR OF CHIMNEY & VENTING CONSULTANTS IN CONCORD, NC

Coach’s Corner

The


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One way for you to become the LION in your market is to decide who your role model in business is. Who, in your mind, is successful and who operates the way you truly wants to operate? Who has the business that meets the goals they set out to do, and who always seems to come out on top in the game of life? Once you establish this role model (perhaps this person can even function as a mentor), watch, learn, listen and implement. This may well be your lead-in to a fantastic business model in the year of2013foryourownbusinessefforts.NoteIsaid2013becausedevelopmentofthesystems and methods is not overnight, but again you got to start! And the successful owner never stops, this where the famous line of Michael Gerber is never truer, you must spend time working ON the business, and not expend all your efforts IN working in the business.

Set your 2012 goals to be the LION OF YOUR MARKET! If you need help, it is available to fight off the gremlins, the others that are your enemy and the army of CHAOS! Youreffortsin2012aregoingtomake2013and beyond a piece of cake. But, hey, you got to get started! Is this the day?

About the author: Jerry Isenhour is an industry consultant and coach who is authors Coach’s Corner each month in Sweeping as a service to the industry. For more information about Jerry and how he can help you in your quest for success, take a look at his web site at www.chimneyandventingconsultants.com He can be contacted at [email protected] If you have a question that you feel would be a good one for Jerry to explore in a future issue, let him know.


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The colder winter months are notorious for sniffling noses, deep coughs, achy bodies and fevers. It’s cold and flu season, which means it’s a good time to reduce your exposure to germs and stock up on supplies that will help you escape any illnesses, or at least help you tolerate any symptoms.Preventive care is key to avoiding the traditional winter illnesses of cold and flu. Here are some tips to keep those icky germs at bay:* Hand washing is very important, so stock up on soap and antibacterial cleansers and have them ready by every sink in your house. Also consider using disposable towels to reduce the potential for germs to transfer between family members.

* Starting off healthy can help you be strong against invading viruses. You might be in need of extra fortification like fish oil or calcium, so ask your doctor about adding a vitamin regimen to your diet.

* Get plenty of sleep. A lack of sleep can wear down your energy and immune system, leaving you more susceptible to viruses and germs. Make sure you have a comfortable pillow so you don’t wake up sore or spend the night tossing and turning. And if you struggle with letting your brain relax, a white noise machine or fan running on the lowest setting can calm you down.

* Keep the house clean. Wash door handles, the phone and even

the handles on your appliances frequently to avoid the transfer of germs. Keep a good supply of sanitizing cleaners on hand to help speed up the cleaning process.

* Get the flu shot. The Centers for Disease Control and Prevention recommends everyone over the age of 6 months gets a flu shot. The nasal spray flu vaccine is also now available for people who qualify.

As you’re making a list of all the supplies you’ll need to help prevent your family members from getting sick, make sure you look for discounts and coupon codes online at sites like CouponHeaven.com. Many stores listed on this time and money saving site offer discounts on vitamins, health supplements, cleaning supplies and even pillows, which in the long run can save you a good amount of money.

If you do end up catching a virus, stay home from work to prevent the virus from spreading to your coworkers, and try to get plenty of sleep and liquids to help build your strength back up.

Don’t let the seasonal flu or cold keep you from enjoying the winter months this year. Spend your time discussing the fun you had sledding down a tubing hill or cross country skiing through the quiet countryside - rather than talking about fevers, aches and pains.

CSIA Update www.CSIA.org

Publication for CSIA Certified Chimney Sweep®s

CSIA’s Position on After-Market Parts for Listed Products The CSIA recommends the use of original equipment manufacturer (OEM) parts on any product listed by a nationally-recognized listing agency. Using only OEM parts and replacement parts maintains the original integrity and performance characteristics of the product. If, however, after-market parts are installed, the CSIA recommends the following:• Theuseoftheafter-marketpartdoes

not conflict with policies established by the authority having jurisdiction.

• Theafter-marketpartisdesignedandmanufactured to perform in the same manner as the original and does not alter the basic design and operation of the system.

• Theinstallerexplainstheinstallationofthe after-market part and the reason for its use to the homeowner.

• Theinstallerdocumentsthatthehomeowner acknowledges and authorizes the installation of the after-market part.

Adopted 5/14/08

CSIA Certified Chimney Sweeps - Log in at www.CSIA.org to Access Benefits!

The following benefits await when you log in to the For Certs Only area at www.CSIA.org:•CSIACertifiedChimney

Sweep®TrademarksThe trademarks are available for download in several formats to allow you to advertise using your credential in print, online and even on your service vehicle. Use of the trademark is subject to the trademark use guidelines (also available at CSIA.org).

•ChimneyInspectionSOPsStandardOperatingProcedurestaketheguesswork out of chimney inspections. These “how-to” guides provide a simple starting place OR if your company alreadyhasinspectionSOPsinplace,thedocuments help ensure that you’re on the right track.

•APowerPointPresentationtoPresenttoLocal Home Inspector OrganizationsThese customizable presentations are available as a great starting place to demonstrate the importance of annual chimney inspections by a CSIA CertifiedChimney Sweep. Namely YOU!

•ChimneyFires:Causes,EffectsandEvaluationThis whitepaper has been prepared by the CSIA Chimney Fire Education and Research Taskforce to provide a technical explanationofthedynamicsofchimneyfires, This document, now available as a free download to CSIA Certified Chimney Sweeps, is an often-referenced document in settings as varied as proposals and in court.

•CheckYourCEUsEarnedWhile you are still required to track your own continuing education units, CSIA provides you with a great double-check online in the For Certs Only area. Log in to see a record of CEUs you’ve earned during your certification cycle. CEU records are available for events occurring over 30 days ago.

•PersonalReferralReportingWe have been working hard to get the message out about CSIA Certified Chimney Sweeps and we want to help you keep track of the value of your credential. In an effort to quantify the referrals from the website, the CSIA Certified Chimney Sweep Marketing Taskforce has implemented a multi-layered online referral tracking system for CSIA Certified Chimney Sweeps.

The referral report information is also available to you when you’re logged in to the For Certs Only area of CSIA.org.

Make the Most of Your Listing at CSIA.org

• [email protected]’s list of accepted senders. Don’t let these go to your spam filter!

• Ifyouaren’talready,weencourageyouto ask your prospective and current clients how they found out about you and your company. The question, “How did you find out about us?” can be a great tool when you decide how to spend your attention and your marketing dollars.

• Checkyourlisting.Doesitincludephone, email address and web address for all of the certified technicians at your company? If not, please email updated [email protected].

• Ifyouwouldliketooptoutoftheemailreferral notification service; please email [email protected](317)837-5362.

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CALIFORNIADaniel Swedo • Sweeps Luck Chimney and Dryer Vent Service • Encinitas

COLORADOTrevor Schuch • Chimney Sweeps of America • Littleton

KANSASMark Wohlin • Countryside Chimney Sweep • Topeka

MASSACHUSETTESJeffrey M. Smith • The Berkshire Brush • Shelburne Falls

MICHIGANRobert Sciba • The Chimney Doctor • Midland

Congratulations to Our New CSIA Certified Chimney Sweeps

NEW YORKShawn Hazel • Hudson Valley Chimney Service, Inc. • Poughkeepsie Robby Murphy • Ashleigh’s Hearth and Home, Inc.• Poughkeepsie

NORTH CAROLINADaniel Pica • Chimneys Plus, Inc. • Pittsboro

PENSSYLVANIABrian Cline • Smokestack Masonry, LLC • Strasburg

VERMONTMatthew “Aaron” Wolfe • Catamount Chimney Service LLC • Fletcher

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Please visit www.csia.org to verify that your contact information is correct.

December 26-30, 2011 Chimney Physics OnlineDiagnosis and resolution of chimney performance problems, solving air pressure problems, identifying the symptoms of indoor air pollutants, determining combustion air requirements for vented appliances. Learn more about Chimney Physics Online.

January 3, 4, 5 and 6, 2012 Codes and Standards Quizzes OnlineYou can earn CSIA CEUs by taking Codes & Standards quizzes. Two quizzes are available to be challenged during a 24-hour period of your choice during the first week of each month. Learn more about the CSIA C&S Quizzes.CSIA CEUs: 2 C&S/quiz

January 9-13, 2012 CSIA Certified Chimney Sweep Review OnlineThe online CSIA Certified Chimney Sweep® review sessions are offered each month and feature five sets of lessons and practice quizzes to be completed anytime during the seven day timeframe. Learn more about the online review sessions.

January 9-13, 2012 CSIA Certified Dryer Exhaust Technician Review Online

The online Certified Dryer Exhaust Technician review features daily reading assignments, lessons and interactive quizzes designed to help you pass the CDET exam. Learn more about the online CSIA Certified Dryer Exhaust Technician review.

January 12-13, 2012 Chimney Physics CSIA Technology CenterDiagnosis and resolution of chimney performance problems, solving air pressure problems, identifying the symptoms of indoor air pollutants, determining combustion air requirements for vented appliances. Learn more about Chimney Physics.

January 16-20, 2012 Health and Safety Week CSIA (online) Each month, you have the opportunity to register for one of the many topics in our bank of online health and safety sessions. We’ll add a new session every month to help you keep on top of your company’s regular safety meetings. Learn more about Health & Safety Week, CSIA & NFI CEUs: Vary by topic selected.

January 20, 2012 CSIA Certified Chimney Sweep Review and Exam Sturbridge, MAIn-person intensive review sessions help candidates prepare for the CSIA Certified Chimney Sweep® exams. The review sessions are not

Upcoming Education from the CSIA

a substitute for advanced study. Learn more about earning the CSIA Certified Chimney Sweep credential. CSIA CEUs: 2 T, 2 C&S, 1 H&S, 1C&L

January 23-27, 2012 CSIA eLearning OnlineThe industry’s favorite seminars in a new online format allowing you to earn CEUs online. A new topic will be added each month! Learn more and see the sessions available.CSIA & NFI CEUs: Vary by topic selected.

January 23-27, 2012 Lining Masonry Chimneys with Stainless Steel CSIA (online)This self-paced online course features five class sessions plus when you register, you will receive two DVDs with three separate jobs to review from start-to-finish along with a discussion of each job which reflects the various components and tools which are useful to the process. Learn more about this online course. CSIA CEUs: 3.5 T, 3.5 C&S, 1 H&S, 2 C&L, 1 B NFI CEUs: 4:5 T

January 23-27, 2012 Chimney Physics CSIA (online)Diagnosis and resolution of chimney performance problems, solving air pressure problems, identifying the symptoms of indoor air pollutants, determining combustion air requirements for vented appliances in a self-paced online format. Learn more about Chimney Physics Online.

February 14, 2012 CSIA Certified Chimney Sweep Review and Exam Orlando, FLIn-person intensive review sessions help candidates prepare for the CSIA Certified Chimney Sweep® exams. The review sessions are not a substitute for advanced study. Learn more about earning the CSIA Certified Chimney Sweep credential. CSIA CEUs: 2 T, 2 C&S, 1 H&S, 1C&L

February 14, 2012 CSIA Certified Dryer Exhaust Technician Review and Exam Orlando, FLIn-person intensive review sessions help candidates prepare for the CSIA Certified Dryer Exhaust Technician® exam. The review sessions are not a substitute for advanced study. Learn more about earning the CSIA Certified Dryer Exhaust Technician credential.

March 2, 2012 CSIA Certified Chimney Sweep Review and Exam Atlanta, GAIn-person intensive review sessions help candidates prepare for the CSIA Certified Chimney Sweep® exams. The review sessions are not a substitute for advanced study. Learn more about earning the CSIA Certified Chimney Sweep credential. CSIA CEUs: 2 T, 2 C&S, 1 H&S, 1C&L

You can spend weeks trying to get a new employee up to speed. In the process, you’ll have used up your valuable time, your patience, and more money than you would like to admit.

Instead, send your employee to the most popular, cost-effective chimney sweep training in North America: CSIA’s National Chimney Sweep Training School. In less than a week, we’ll create an employee that you’ll be proud to send on a call – and happy to count toward your bottom line.

Register today at www.csia.org or call us at (317) 837-5362.

At the 6-day hands-on Training School, your employee will learn:

How to inspect and service chimney systems serving any fuel burning appliance.

How to be safe, with the latest health and safety equipment and methods.

How to work with residential heating appliances, including wood stoves, pellet stoves, inserts, factory-built fireplaces, central heaters and furnaces.

How to diagnose chimney performance problems: understanding draft and flow, diagnosing down drafts, flow reversals, inadequate flow, stack effects, updrafts, pressure effects and gauges.

How to navigate the International Residential Codes. How to follow the NFPA 211 standards.

Class size is limited to ensure a ratio of no more than eight students per instructor. This small class size means that students have the opportunity for individual attention from the school’s experienced instructors, and ample opportunities for hands-on training. Because class size is limited, it is important to apply early to reserve your place.

The online CSIA Certified Chimney Sweep review provides exam candidates with a convenient and affordable guided learning experience.

The online Certified Dryer Exhaust Technician (CDET) review provides exam candidates with a convenient and affordable guided learning experience designed to help you pass the CDET exam.

Take advantage of these other CSIA educational offerings that can build your business:

Send us your greenhorn.

and we’ll send you back a pro.

in 6 days, Classes fill quickly, so register now!

2012 DATeS: April 2–7June 4–9August 6–11September 24–29

Individual Continuing Education Records Available Online at CSIA.org

CSIA Certified Chimney Sweeps may now access an online

record of their National Chimney Sweep Guild and Chimney

Safety Institute of America Continuing Education Units

(CEU). The ability to access CEUs earned will allow Certified

Chimney Sweeps to keep better track of their own records.

While online access to CEU records will make the three-year

re-credentialing process more organized, Certified Chimney

Sweeps are currently still required to keep all certificates and

submit the CEU report with payment when re-credentialing

with CEUs. (This is not an automatic function; the CSIA office

still needs to be notified of your re-credentialing intention.)

Individual CEU records may be accessed by logging in to the

For Certs Only area at CSIA.org.

(Your login information is the same as for NCSG.org and CSIA.

org.)Needausernameandpasswordreminder?Pleasecall

theCSIAofficeat(317)837-5262.

Records of CEUs earned at events

sponsored by organizations other than

NCSG and CSIA are now available.

However, please remember that CEUs

earned within the past 30 days may not

be reflected in the online report. For more

information about your individual records,

please email Sara Sichting,

CSIA Certification Coordinator, at

[email protected].

ATTENTION NEW CSIA CERTIFIED CHIMNEY SWEEP®S

Pleasecall(317)837-5362oremailoffice@

csia.org to request your username and

password for immediate access to these

benefits!

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Solve your customers’ smoking, sooting, odor and draft problems. It’s easy with CSIA’s new ONLINE course!

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CSIA: 1.5 Tech, 1.5 C&L, 1.5 H&S, 1.5 C&S NFI: 5 Tech

March 5, 6, 7 and 8, 2012 Codes and Standards Quizzes CSIA (online)You can earn CSIA CEUs by taking Codes & Standards quizzes. Two quizzes are available to be challenged during a 24-hour period of your choice during the first week of each month. Learn more about the CSIA C&S Quizzes.CSIA CEUs: 2 C&S/quiz

March 9, 2012 CSIA Certified Chimney Sweep Review and Exam CSIA Technology CenterIn-person intensive review sessions help candidates prepare for the CSIA Certified Chimney Sweep® exams. The review sessions are not a substitute for advanced study. Learn more about earning the CSIA Certified Chimney Sweep credential. CSIA CEUs: 2 T, 2 C&S, 1 H&S, 1C&L

March 12-16, 2012 CSIA Certified Chimney Sweep Review OnlineThe online CSIA Certified Chimney Sweep® review sessions are offered each month and feature five sets of lessons and practice quizzes to be completed anytime during the seven day timeframe. Learn more about the online review sessions.

March 12-16, 2012 CSIA Certified Dryer Exhaust Technician Review OnlineThe online Certified Dryer Exhaust Technician review features daily reading assignments, lessons and interactive quizzes designed to help you pass the CDET exam. Learn more about the online CSIA Certified Dryer Exhaust Technician review.


2012 NCSG Board of Directors Nominees

Seat: Region 1 (Unopposed)Representing: Connecticut, Vermont, Massachusetts, New York, Maine, Rhode Island, New Hampshire

Phil Mitchell – IncumbentPhil Mitchell is the owner of The Seacoast Sweep in Newmarket, NH. When asked why he seeks election, Mitchell responded, “I am seeking nomination for re-election to continue to further and enhance communication within the region. I have greatly enjoyed my first term as Region 1 director. I’ve found it rewarding to become involved in some of the issues facing sweeps and guilds and working the board in various planning capacities.” When asked what personal qualities and skills of value that he brings to the board and the Guild, Mitchell replied, “I feel that some of the qualities I continue to develop are the ability to follow-up with members’ questions and the fact that I enjoy working with people. I have served on numerous boards in the past and bring feel that I bring maturity and integrity to this position.”. He says of his personal, business and trade qualifications, “In addition to bring experience with other organizations,Ihavebeenintheindustryfor31years,amemberofthefor 20. I am currently serving on the Executive Committee of NCSG. I am very active in planning our local event, Sweepfest, and have held every office within NHACP. It has been a pleasure and privildge to represent Region 1 the past two years and I look forward to the possibility of the next two.”Mitchell is currently a CSIA Certified Chimney Sweep, is a member of the New Hampshire Association of Chimney Professionals where he serves as Membership Chair. The Seacoast Sweep joined NCSG in 1991. Mitchell canbereachedat(603)[email protected]

Seat: Region 2 (Unopposed)Representing: Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania

Bob Fleer – IncumbentBob Fleer is the President of Complete Chimneys, Inc. in Severna Park, MD. When asked why he seeks election, Fleer responded, “I have been in thechimneyserviceindustryfor32years.Inthattime I have owned and operated my own company. Presently my company runs five service vehicles. We do build, reline and repair chimneys and sell a line of wood stove and inserts. I have served as a Director of Region 2 for almost two years. I

NCSG board members are responsible for:

• Attending four board meetings each year: Two of the meetings are held at the CSIA Technology Center in Indianapolis (Spring - typically held for three days, Summer - typically held for two days), the November meeting is typically held online and via teleconference and the fourth is held immediately before the annual NCSG convention at the host city. Travel and lodging expenses are reimbursed for board members attending meetings, with the exception of the convention meeting only.

• Participating in the NCSG members-only and board of directors’ electronic discussion lists.

• Connecting members to regional legislation affecting the industry.

• Communicating with members in region.

Here are your nominees for the upcoming election of NCSG directors. Please note that the following nominees are running for two-year terms (2012-2014). New board members will be seated at the February 14, 2012 board of directors meeting in Orlando. Voting members: Ballots will be mailed from the NCSG office on Thursday, December 15, 2011 and must be postmarked no later than Monday, January 16, 2012.


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find it very rewarding to help our industry grow and would like the opportunity to continue in that capacity.” When asked what personal qualities and skills of value that he brings to the board and the Guild, Fleer responded, “I feel I have worked well with the other board members and have had input within the board to better serve the Guild members. I also think that my business and marketing background will be helpful on the membership committee.”

Fleerhasbeenintheindustryfor32yearsandwithCompleteChimneys Inc. for 27 years. He says of his personal, business and trade qualifications, “I am a CSIA Certified Chimney Sweep and have an active Maryland Home Improvement License.” Complete Chimneys, Inc., under Fleer’s leadership, has been an NCSGmembersince1993.Fleercanbereachedat(410)[email protected].

Seat: Region 3 (Unopposed)Representing: Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia

Jay Walker – IncumbentJay Walker is the President and Operations Manager of Jay Walker Enterprises, Inc. in Tallahassee, FL. When asked why he seeks election, Walker responded, “(When I) was electedtoRegion3backin2006,I

felt it was time for me to step up and give back to the industry on a national level. In 2009, my plan was to continue to give time to the NCSG on a productive scale and keep a careful watch on our fiscal responsibilities. In 2012, I will continue to seek better benefits for our members and public awareness for our industry.” When asked what personal qualities and skills of value that he brings to the board and the Guild, Walker responded, “Balance of level thinking and perspectives. When given a task, I will do my best complete fully and in a timely manner. Always looking for new better ways to keep up with technology but keep our mission and goals in mind.”

Walker has been a business owner for 20 years. He says of his personal, business and trade qualifications, “Owner/operator for the first ten years – doing all jobs to run the business. Now with four employees (three techs and 1 part time in the office) – I have gotten into doing all aspects to running a business, as well as managerial skills.” He is the past-Secretary of the Tallahassee 100 club, a local organization of about 100 members of business owners. He is also the Past Master Councilor (“President”) of local DeMolay Chapter and Past State Jr. Councilor (“2nd Vice President”) on a state level and is a graduate of a leadership conference camp. Jay Walker Enterprises joined NCSG in 1995. Walkercanbereachedat(850)[email protected].

Seat: Region 4 (Two Nominees)Representing: Illinois, Indiana, Kentucky, Michigan, Missouri, Ohio

Kenneth HoelscherKenneth Hoelscher is the owner of Abbey Road Chimney Sweeps in Brookville, OH. When asked why he seeks election, Hoelscher replied, “I grew up in this industry. Since I was five I knew I would be a sweep. I am always happy when I am working. Volumes of information has been shared with me by older, knowledgeable sweeps. It is time to give back by continuing this tradition. Service, integrity, fellowship.” When asked what personal qualities and skills of value that he brings to the board and the Guild, Hoelscher responded, “I can bring new ideas along with a younger set of eyes to the Guild. The industry is getting older and we need to bring in young blood. I have been in the industry for over twenty years working alongside my mother and father. I take pride in my work ethic and in my ability to solve problems in the field.”

Hoelscher has been in the industry for twenty years and with Abbey Road


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Chimney Sweeps for thirty years. He says of his personal, business and trade qualifications, “I am CSIA Certified Sweep #4499 and C-DET #20. I hold F.I.R.E. certification FPI-071. My loyalty to fellow sweeps has been demonstrated over the years. Volunteering at the National Conventions helps me to personally know more members. Sweeps week is becoming a natural part of my life that I look forward to every year. A good send of humor is often needed to get through touch situations. I think I have that qualification.” Abbey Road Chimney Sweeps joinedNCSGin1984.Hoelschercanbereachedat(937)[email protected]

Glen SimmonsGlen Simmons is the owner of Sleep Easy Chimney Service in Kansas City, MO. When asked why he seeks election, Simmons replied, “I love the chimney business. I feel the states and cities need to better understand how the NCSG and the CSIA can aid them in keeping people safe. There are too many sweeps that don’t know the safe and proper way to complete their work.” When asked what personal qualities and skills of value that he brings to the board and the Guild, Simmons replied, “Type A personality. I am good with people.” Simmons has been in the industry and with Sleep Easy Chimney

Service for eight years. He says of his personal, business and trade qualifications, “CSIA, NFI Gas and C-DET certified. I have built and sold three companies in my life. I do love the chimney business though.”

Sleep Easy Chimney Service joined NCSG in 2006. Simmons canbereachedat(816)[email protected].

Seat: At-Large (Unopposed)Representing: Members Nationwide

Jeremy Biswell – IncumbentJeremy Biswell is the President of Fluesbrothers Chimney Sweep in Overland Park, KS. When asked why he seeks election, Biswell replies, “To be a voice in the future evolution of the chimney and venting industry. To support and represent the industry to the best of my ability.” When asked what personal qualities and skills of value that he brings to the board and the Guild, Biswell replied, “Problem solving skills, listening skills, positive attitude, accepting of others and their attitudes and views, follow instruction thoroughly, network well with others, big on education, represent the future of the industry.” Biswell has been in the industry and with Fluesbrothers for


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eleven years. He says of his personal, business and trade qualifications, “CSIA Cert #4749, currently NCSG At-Large Director, have attended a vast array of industry-related seminars and classes, one of the few sweeps in the industry that has attended nearly every class that the Tech Center offers. NFI woodburning and gas credentials. Past director and board member of various sweep associations.”

Fluesbrothers joined NCSG in 2000. Biswell can be reached at (913)[email protected]

Seat: At-Large (Unopposed)Representing: Members Nationwide

Diane Pilger – IncumbentDiane Pilger is the Vice-President of Chief Chimney Services in Smithtown, NY. When asked why she seeks election, Pilger replies, “I have been an NCSG At-Large director since 2006. I have held the position of Secretary and Vice-President since that time. I was the Chairperson of the NCSG Government Affairs Committee and Chairperson of the NCSG Site Selection Committee I would love to continue down that path.” When asked what personal qualities and skills of value that she brings to the board and the Guild, Pilger replied,” I am NCSG member

drive, can compromise on issues, can approach people and hear their thoughts regarding our industry and bring them to the NCSG board. I believe I serve our members well and represent their views to our board. I am a CSIA Certified Chimney Sweep. I have been married to a CSIA Certified Chimney Sweep, John Pilger, for 28 years, who is also committee to our industry and currently holds the position of CSIA President with my full support.”

Pilger has been in the industry for 26 years and with Chief Chimney Services, Inc. for as long. She says of her personal, business and trade qualifications, “Small business owner for 26 years, mother for 24 years. Been Married to my husband for 28 years and committed to the NCSG for over 20 years. I have volunteered and served for many years at both the state level and national level. Held numerous positions in state and national organizations. Past Chairperson of the NCSG Government Affairs Committee, Chairperson of the NCSG Site Selection Committee, NCSG LRP, NCSG Financial Committee, NCSG By-Laws Committee, Past member and Chairperson of the NER Convention committee, attend the first HPBA Government Affairs Academy. CSIA Certified Chimney Sweep since 1998. I’m fortunate that my husband, John Pilger, supports my seeking re-election to the NCSG Board.”

Chief Chimney Services joined NCSG in 1986. Pilger can be reachedat(631)[email protected]


The National Chimney Sweep Guild wants your photos for our first photo contest, with winners to be announced at the NCSG Innovation 2012 convention in Orlando. There are three categories:

Darwin Award: Best of the worst chimney, fireplace or wood stove installation. Just when you think you’ve seen it all, something comes up that you just can’t believe.

Best Fireplace Face Picture: Submit photos of great work you’ve seen with cultured stone, brick, or other materials.

Best Masonry Construction: Submit the best of your own work constructing chimneys, fireplaces, masonry heaters, etc. – if it has anything to do with fire it is eligible!

Judging will be done by a panel of industry experts.

There is no charge for entering the contest. Entries must be received in the NCSG office by January 15, 2012. See the official rules under the Member’s Only section of the NCSG website at www.ncsg.org or contact NCSG PR Task Force Chair Marge Padgitt at (816) 461-3665 for more information.

Get your photos ready for the NCSG Contest!

Business and Technical EDU

CATIO

N

NETW

ORKIN

G

New

Pro

duct

s and

Ser

vice

s FUN

! FUN

! FUN

!

NCSG INNOVATION 2012

ORLANDORegister TODAY to Save!

This year’s convention and trade show will be held under one roof at the Buena Vista Palace across from the Downtown Disney Complex.

Call (866) 397-6516 and mention that you’re with NCSG or use the link at www.NCSG.org to lock in rates starting at $139/night.

Note: There is an additional $10.95 daily resort fee which includes free wi-fi access and parking during your stay.

Don’t delay! The NCSG discounted rate is available only through January 9, 2012.

NCSG POWERS UP ORLANDOWhether you take away one idea or dozens, NCSG Innovation 2012 in Orlando is the place to be to advance your chimney service business. NCSG welcomes Al Levi of Appleseed Consulting as its Innovation 2012 opening keynote speaker. Levi will explain what it takes for everyone at the company to function in a way that allows them to make (and keep) their promises of delivering higher levels of customer service while making a profit.

After his keynote address, Levi will be joined by Bob Ferrari of Flue Season in California as he leads attendees in 7 Power Concepts to Own and Operate a Profitable Business honing in on what the Owner and Managers must do to set the vision for the company and create the steps for attaining that goal. Ferrari shares what was going on prior to his work with Levi and what’s happening there today.

Attendees will also learn How Angie’s List Really Works as NCSG welcomes Mike Rutz of Angie’s List to present the closing keynote session. You know that consumer-driven rating services like Angie’s List are becoming increasingly important to your bottom line. Rutz, Vice President of Advertising for Angie’s List, will be joined by sweeps who have mastered the service in their own markets to share techniques to keep positive customer feedback in front of

your prospective customers. When you attend NCSG Innovation 2012, you will see how the service works both from a service provider standpoint and as a consumer.

In addition to learning about consumer-driven marketing, the convention also offers sessions about the Pros and Cons of Selling Your Company to Your Employees (presented by Joe Spoden, President and Operations Manager of Jack Pixley Sweeps and Masonry) and Russ Dimmitt of Copperfield will help you determine the answer to an important question “Do You Run Your Business or Does Your Business Run You?”

These are just a few of the sessions that will be held in Orlando this February. NCSG will also offer outstanding technical sessions which will help field techs improve skills and learn new techniques. You aren’t going to want to miss this!

Early registration discounts end December 9, 2011!Register

TODAY

and

SAVE!

Register TODAY to Save!

NCSG Innovation 2012 • Orlando • February 15-18, 2012NCSG Innovation 2012February 15-18 • Orlando

National Chimney Sweep Guild 2155 Commercial Drive, Plainfield, IN 46168

Come early or stay late and make it a vacation!

If your family perked up a little when they heard that the convention is being held in Orlando, we have you covered. Our discounted hotel rate runs February 9-22, so you can sneak in a few days before or after the convention for some time with the world’s most famous mouse or exploring any number of Orlando’s exciting destinations. Visit www.NCSG.org for more information on discounted tickets to area attractions.

Ho t e l & Spa

BE PART OF THE ACTION at the BUENA VISTA PALACE

Whether you take away one tip or dozens, we know that attending NCSG Innovation 2012 convention and tradeshow in Orlando will revolutionize the way you’re doing business.

First time attendees, use promo code FIRST to take $100 off your full convention registration.

CSIA Certified Chimney Sweep® & CSIA Certified Dryer Exhaust Technician® Review & Exam Sessions - Additional Registration Required NCSG Board of Directors MeetingCSIA Board of Directors MeetingCommittee Meetings State Guild President’s MeetingChimney Sweeping Around the WorldValentine’s Day Dining at the Outback Veranda - Reservations Required

Schedule as of 11/4/11. Schedule subject to change. CEU information available at www.NCSG.org/innovation.

Tuesday, February 14

Find seminar descriptions, CEUs and more at www.NCSG.org/innovation

8 AM

1:00 PM 3:00 PM 6:00 PM 6:00 PM 6:00 PM6:00 PM

NCSG Membership MeetingCSIA Informational MeetingCoffee Break: Sponsored by: SaverSystemsKeynote Address: Delivering on Your Promise of Customer Satisfaction with Al Levi 2012 NCSG Group Photo: Be Part of History7 Power Concepts to Own and Operate a a Profitable Business with Al Levi Thorough Chiminey Inspections w/Randy BrooksSoda Break: Sponsored by: M&G DuraVent How to Write a KILLER Profesional Report w/Marge Padgitt HearthMasters, Inc.Consumer Safety and the Chimney Sweep w/ Peter Cullen of Wohler USA Welcome Reception - Wear your top hat and tails Special appearances by Mary Poppins!

Wednesday, February 159:00 AM 9:45 AM 10:30 AM11:00 AM

12:15 PM 2:15 PM

2:15 PM 3:45 PM 4:00 PM

4:00 PM

7:30 PM

Rotary Sweeping - A More Effective Method w/Joe Sauter of Your Chimney SweepDo You Run Your Business or Does Your Business Run You? w/ Russ Dimmitt of CopperfieldLining a Fireplace for an Insert w/Russ DimmittPros and Cons of Selling Your Company to Your Employees w/Joe Spoden of Jack Pixley SweepsNew Sweep Seminar & Tradeshow Sneak PreviewInnovation 2012 Opening Tradeshow SessionPete Luter Innovation Awards Presented by The Chimney Sweep News

Thursday, February 168:15 AM 8:15 AM 10:00 AM 10:00 AM 10:00 AM 1:00 PM 6:15 PM

Friday, February 17Innovation 2012 Closing Tradeshow SessionBakery Basket Sponsored by Chateau on the LakeLint for Dollars w/Alisa LeSueur of Dryer Vent Cleaners of AmericaWe Fix Leaky Chimneys- How to Create a Second Busy Season w/Mark Stoner of Ashbusters and John Meredith of SaverSystemsSpecial Session for Affiliated Professionals: An Into to the Chimney Inspection & Service Industry with Ashley Eldridge of CSIAFireplace Restoration w/Chris Prior of Adirondack Chimney Co.Tools for OSHA Compliance: Implementing Health and Safety Programs w/Hope Stevenson of Dave Pomeroy Signature TrainingCSIA Benefit Auction - An Evening with the Stars (Dress as your favorite movie character!)

9:00 AM9:00 AM1:30 PM 1:30 PM

1:30 PM

3:15 PM 3:15 PM

8:00 PM

Things You Should Know Before You Service Gas Appliances w/Dennis Dobbs of The Fireplace Service CenterMarketing Roundtables: Website Marketing, Social Media, Customer Appreciation, Branding and Print Ads and Public Service AnnouncementsHow to Read and Use Body Language in Sales w/Hope Stevenson How Does Angie’s List Really Work? w/Mike Rutz, Joe Sauter and othersGeneral Session: Customer Service Side of Service w/Mike Rutz of Angie’s List Cocktail HourClosing Banquet & Awards Ceremony

Saturday, February 189:00 AM

9:00 AM

11:00 AM

11:00 AM

2:15 PM

6:00 PM7:00 PM

NCSG Innovation 2012 • February 15-18 • Orlando

Company___________________________________ Address ____________________________________ City, State ZIP ________________________________ Phone ______________________________________Fax ________________________________________Email _____________________________________ Check here to opt-in to email from exhibitors.

COMPANY INFORMATION

REGISTRANT INFORMATION Please write name as you would like it to appear on your badge. Name _____________________________________________________________ First time attendee? Yes Registrant Type ______________________________________________________ $ ___________________

Name _____________________________________________________________ First time attendee? Yes Registrant Type ______________________________________________________ $ ___________________



GETTING THERE We will likely be driving. We will likely be flying. Registration Total $ ___________________$3/each - Limited edition. Available for pickup on-site. Qty: ____________ Patch Total $ ___________________ PROMO CODE _____________________ $ ___________________

Payment Method: Check # ____________________ Visa MC AmEx

Account # __________________________________ Card Security Code _____________ Exp. __________Name on Card _______________________________ Signature ___________________________________

PAYMENT INFORMATION

2012 CONVENTION PATCH

GRAND TOTAL

For Office Use Only O2CR C2F AUTH _____________COID ________________ iMISID ___________________REC’D BY _____________ DATE ____________________

HOTEL INFORMATION Reservations are now being accepted at the Buena Vista Palace. You can call (866) 397-6516 and mention that you’re with NCSG or register online at www.NCSG.org to lock in rates starting at $139/night. There is an additional $10.95 daily resort fee which includes wi-fi access and parking during your stay. Don’t delay! Discounted rates end January 9, 2012!

STANDARD RATES

Until 12/9/11

12/10/11- 1/6/12

After1/6/12

Primary $499 $549 $599Spouse 299 349 3991st Additional 449 499 5492nd Additional 399 449 4993+ Additional 349 399 449Single Day 279 279 279Banquet Only 89 89 89Child Banquet (<12) 50 50 50Tradeshow Only 79 79 79Child banquet tickets are available for kids 12 and under.

Kids 5 and under eat free!

NCSG MEMBER RATES

Until 12/9/11

12/10/11- 1/6/12

After1/6/12

Primary $399 $449 $499Spouse 199 249 2991st Additional 349 399 4492nd Additional 299 349 3993+ Additional 249 299 349Single Day 179 179 179Banquet Only 69 69 69Child Banquet (< 12) 50 50 50Tradeshow Only 49 49 49Senior Members $100 $100 $100

MAIL TO: National Chimney Sweep Guild 2155 Commercial Drive, Plainfield, IN 46168

FAX TO: (317) 837-5365 CALL: (317) 837-1500

REGISTER ONLINE: NCSG.org/innovationNCSG also accepts direct debit payments.

Please contact Candice Bradbury at (317) 837-1500 or [email protected] for more information.

Cancellations must be made in writing and sent to:NCSG, 2155 Commercial Drive, Plainfield, IN 46168.

Refund Policy Prior to 12/09/11, 90% ; 12/10/11-1/6/12, 75%; No refunds are available after 1/7/12.

Many thanks to our

2012 sponsors!Chateau on the Lake (Branson, MO)

M&G Dura Vent • SaverSystems

CLOSED CIRCUITInternal Evaluation System

SEEK to WIN! at the NCSG 2012 Trade ShowWhen you visit all of the trade show exhibitors

participating in the SEEK to WIN! program, you can enter to win prizes like an iPad, a GPS, a portable DVD

player, or one of several cash prizes!

NCSG Innovation 2012 • February 15-18, 2012

CSIA Certified Chimney Sweep® & CSIA Certified Dryer Exhaust Technician® Review & Exam Sessions - Additional Registration Required NCSG Board of Directors MeetingCSIA Board of Directors MeetingCommittee Meetings State Guild President’s MeetingChimney Sweeping Around the WorldValentine’s Day Dining at the Outback Veranda - Reservations Required

Schedule as of 11/4/11. Schedule subject to change. CEU information available at www.NCSG.org/innovation.

Tuesday, February 14

Find seminar descriptions, CEUs and more at www.NCSG.org/innovation

8 AM

1:00 PM 3:00 PM 6:00 PM 6:00 PM 6:00 PM6:00 PM

NCSG Membership MeetingCSIA Informational MeetingCoffee Break: Sponsored by: SaverSystemsKeynote Address: Delivering on Your Promise of Customer Satisfaction with Al Levi 2012 NCSG Group Photo: Be Part of History7 Power Concepts to Own and Operate a a Profitable Business with Al Levi Thorough Chiminey Inspections w/Randy BrooksSoda Break: Sponsored by: M&G DuraVent How to Write a KILLER Profesional Report w/Marge Padgitt HearthMasters, Inc.Consumer Safety and the Chimney Sweep w/ Peter Cullen of Wohler USA Welcome Reception - Wear your top hat and tails Special appearances by Mary Poppins!

Wednesday, February 159:00 AM 9:45 AM 10:30 AM11:00 AM

12:15 PM 2:15 PM

2:15 PM 3:45 PM 4:00 PM

4:00 PM

7:30 PM

Rotary Sweeping - A More Effective Method w/Joe Sauter of Your Chimney SweepDo You Run Your Business or Does Your Business Run You? w/ Russ Dimmitt of CopperfieldLining a Fireplace for an Insert w/Russ DimmittPros and Cons of Selling Your Company to Your Employees w/Joe Spoden of Jack Pixley SweepsNew Sweep Seminar & Tradeshow Sneak PreviewInnovation 2012 Opening Tradeshow SessionPete Luter Innovation Awards Presented by The Chimney Sweep News

Thursday, February 168:15 AM 8:15 AM 10:00 AM 10:00 AM 10:00 AM 1:00 PM 6:15 PM

Friday, February 17Innovation 2012 Closing Tradeshow SessionBakery Basket Sponsored by Chateau on the LakeLint for Dollars w/Alisa LeSueur of Dryer Vent Cleaners of AmericaWe Fix Leaky Chimneys- How to Create a Second Busy Season w/Mark Stoner of Ashbusters and John Meredith of SaverSystemsSpecial Session for Affiliated Professionals: An Into to the Chimney Inspection & Service Industry with Ashley Eldridge of CSIAFireplace Restoration w/Chris Prior of Adirondack Chimney Co.Tools for OSHA Compliance: Implementing Health and Safety Programs w/Hope Stevenson of Dave Pomeroy Signature TrainingCSIA Benefit Auction - An Evening with the Stars (Dress as your favorite movie character!)

9:00 AM9:00 AM1:30 PM 1:30 PM

1:30 PM

3:15 PM 3:15 PM

8:00 PM

Things You Should Know Before You Service Gas Appliances w/Dennis Dobbs of The Fireplace Service CenterMarketing Roundtables: Website Marketing, Social Media, Customer Appreciation, Branding and Print Ads and Public Service AnnouncementsHow to Read and Use Body Language in Sales w/Hope Stevenson How Does Angie’s List Really Work? w/Mike Rutz, Joe Sauter and othersGeneral Session: Customer Service Side of Service w/Mike Rutz of Angie’s List Cocktail HourClosing Banquet & Awards Ceremony

Saturday, February 189:00 AM

9:00 AM

11:00 AM

11:00 AM

2:15 PM

6:00 PM7:00 PM

NCSG Innovation 2012 • February 15-18 • Orlando

Company___________________________________ Address ____________________________________ City, State ZIP ________________________________ Phone ______________________________________Fax ________________________________________Email _____________________________________ Check here to opt-in to email from exhibitors.

COMPANY INFORMATION

REGISTRANT INFORMATION Please write name as you would like it to appear on your badge. Name _____________________________________________________________ First time attendee? Yes Registrant Type ______________________________________________________ $ ___________________




GETTING THERE We will likely be driving. We will likely be flying. Registration Total $ ___________________$3/each - Limited edition. Available for pickup on-site. Qty: ____________ Patch Total $ ___________________ PROMO CODE _____________________ $ ___________________

Payment Method: Check # ____________________ Visa MC AmEx

Account # __________________________________ Card Security Code _____________ Exp. __________Name on Card _______________________________ Signature ___________________________________

PAYMENT INFORMATION

2012 CONVENTION PATCH

GRAND TOTAL

For Office Use Only O2CR C2F AUTH _____________COID ________________ iMISID ___________________REC’D BY _____________ DATE ____________________

HOTEL INFORMATION Reservations are now being accepted at the Buena Vista Palace. You can call (866) 397-6516 and mention that you’re with NCSG or register online at www.NCSG.org to lock in rates starting at $139/night. There is an additional $10.95 daily resort fee which includes wi-fi access and parking during your stay. Don’t delay! Discounted rates end January 9, 2012!

STANDARD RATES

Until 12/9/11

12/10/11- 1/6/12

After1/6/12

Primary $499 $549 $599Spouse 299 349 3991st Additional 449 499 5492nd Additional 399 449 4993+ Additional 349 399 449Single Day 279 279 279Banquet Only 89 89 89Child Banquet (<12) 50 50 50Tradeshow Only 79 79 79Child banquet tickets are available for kids 12 and under.

Kids 5 and under eat free!

NCSG MEMBER RATES

Until 12/9/11

12/10/11- 1/6/12

After1/6/12

Primary $399 $449 $499Spouse 199 249 2991st Additional 349 399 4492nd Additional 299 349 3993+ Additional 249 299 349Single Day 179 179 179Banquet Only 69 69 69Child Banquet (< 12) 50 50 50Tradeshow Only 49 49 49Senior Members $100 $100 $100

MAIL TO: National Chimney Sweep Guild 2155 Commercial Drive, Plainfield, IN 46168

FAX TO: (317) 837-5365 CALL: (317) 837-1500

REGISTER ONLINE: NCSG.org/innovationNCSG also accepts direct debit payments.

Please contact Candice Bradbury at (317) 837-1500 or [email protected] for more information.

Cancellations must be made in writing and sent to:NCSG, 2155 Commercial Drive, Plainfield, IN 46168.

Refund Policy Prior to 12/09/11, 90% ; 12/10/11-1/6/12, 75%; No refunds are available after 1/7/12.

Many thanks to our

2012 sponsors!Chateau on the Lake (Branson, MO)

M&G Dura Vent • SaverSystems

CLOSED CIRCUITInternal Evaluation System

SEEK to WIN! at the NCSG 2012 Trade ShowWhen you visit all of the trade show exhibitors

participating in the SEEK to WIN! program, you can enter to win prizes like an iPad, a GPS, a portable DVD

player, or one of several cash prizes!

NCSG Innovation 2012 • February 15-18, 2012


ProgressivePerks

BY DEBBIE CORNELIUSMEMBERSHIP DEVELOPMENT COORDINATOR

It is hard to believe another year is almost gone and I will soon see many of you at NCSG Innovation 2012 in Orlando, FL! In the meantime, the NCSG continues to look for ways to add value to your membership.

We are proud that we have not increased membership dues for the third year, yet continue to add new benefits and look for ways to enhance those we already have. New and enhanced benefits introduced this year include:

Chimney & Venting Consultants offers a way to help you re-evaluate your business. And the best part – business coach/consultant, Jerry Isenhour, Sr. has real world experience in all phases of the industry.

Staples Advantage office supply program is available for all NCSG members and their employees! Not only will you receive

unbelievable prices (on-line ordering only), your order can be delivered right to your door!

Technical Solutions, coined as the “Survival Kit for Small Businesses” has no long term contract. For $24.99/month (a 15% member discount), you can cover up to 20 computers including multiple office locations.

PLUS, changes in shipping now include large and small shipments. You may ship 150 pounds or more with FedEx Freight, YRC (formerly Yellow & Roadway) and UPS Freight and small package needs through FedEx.

Wishing you and yours a safe and wonderful holiday season! I hope to see you in February in Orlando.

2011 in Review


REGION 1

NCSG Charter Members

Paul Bourque Huntsville, AL

Don Leavitt San Diego, CA

David Harris Broken Arrow, Oklahoma

Dan Wheeler Santa Rosa, CA

John Cline, Menlo Park, CA

Dale Meisinger, N. Augusta, SC

Alan Hisey, St. Louis, MO

Eva B. Horton, Greenwich, CT

Harry Richart, Hasbrouck Heights, NJ

NewNCSGMembers

INTERNATIONAL

REGION 3

NCSG REGIONS

REGION 1

Connecticut, Vermont, Massachusetts, New York, Maine, Rhode Island, New Hampshire

REGION 2

Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania

REGION 3

Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, West Virginia

REGION 4

Illinois, Indiana, Kentucky, Michigan, Missouri, Ohio

REGION 5

Arkansas, Colorado, Iowa, Kansas, Louisiana, Minnesota, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Wisconsin

REGION 6

Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming

CONNECTICUT

RalphWhite•D&JChimneyServices,LLC•Danbury

NEW YORK

JackCohen•BACSales,Inc.•Hudson

FLORIDA

JohnCriste•LintFactorL.L.C•TheVillages

NORTH CAROLINA

SteveHall•FiresideDistributors,Inc.•Raleigh

GlennSandell•IndustrialAbseilingP/L•Australia


Dates & EventsDecember 19-23, 2011Online CSIA eLearning Formoreinformation,pleasecall(317)837-5362orvisitwww.CSIA.org

December 19-23, 2011Online Health & Safety Safety Week Formoreinformation,pleasecall(317)837-5362orvisitwww.CSIA.org/safetyweek

December 19-23, 2011CSIA (Online) Lining Masonry Chimneys with Stainless Steel Formoreinformation,pleasecall(317)837-5362orvisitwww.CSIA.org

December 26-30, 2011CSIA (online) Chimney Physics Formoreinformation,pleasecall(317)837-5362orvisitwww.CSIA.org

January 3, 4, 5 and 6, 2012CSIA (online) Codes and Standards Quizzes Available Formoreinformation,pleasecall(317)837-5362orvisitwww.CSIA.org/quiz

January 9-13, 2012Online CSIA Certified Chimney Sweep Review Formoreinformation,pleasecall(317)837-5362orvisitwww.CSIA.org

January 9-13, 2012Online CSIA Certified Dryer Exhaust Technician Review Formoreinformation,pleasecall(317)837-5362orvisitwww.CSIA.org

January 12-13, 2012CSIA Technology Center Chimney Physics Formoreinformation,pleasecall(317)837-5362orvisitwww.CSIA.org

January 16-20, 2012CSIA (online) Health and Safety Week Formoreinformation,pleasecall(317)837-5362orvisitwww.CSIA.org/safetyweek

January 20, 2012Sturbridge, MA CSIA Certified Chimney Sweep Review and Exam Formoreinformation,pleasecall(317)837-5362orvisitwww.CSIA.org

January 20-21, 2012Waynesville, NC Sponsored by NCCSA & SCCSGTransform your Business DNA- with Tom & JerryFor more information on the 2012 NC/SC Winter Workshop and to register, please contact Sandy at (828) 456-9775 or email [email protected]

Please send notice of your events for NCSG Dates & Events listings at [email protected],inweeklypoststothediscussionlist and online at www.NCSG.org/dates. The event must be considered educational or informative for the industry (sales events and open houses will not be listed).


s it me or does each passing year seem to go by faster and faster? It’s hard to believe that within the next couple of weeks it will already be 2012 and we will be off to the races again. Reflecting on the past twelve months I am encouraged by the continued efforts of NCSG to make strides on behalf of our members and the industry at large,

and I look forward to what lays ahead in the year ahead.

We hit the ground running last January as NCSG represented the trade appearing before a hearing of the Federal Occupational Health and Safety Administration to articulate the challenges imposed on sweeps across the country by the existing and proposed rules on fall protection and walking work surfaces. This process has been slow at best, but the issuance of an actual set of proposed new rules this past year did show some promise.

We were very well-received in Washington in January and, despite continued slow development by the powers that be, we have reason to believe that our presence and comments had an impact. We are still in a wait-and-see mode with this, but we continue to monitor the discussions and OSHA continues to consider all of the input they have received for potential alteration to their proposed rules.

Late winter marked an outstanding gathering of the industry’s best and brightest at NCSG Innovation 2011 in Hartford, CT.

Hundreds of sweeps came together for top-of-the-line education and unsurpassable coast-to-coast networking. Perhaps the highlight of the event was the culmination of years of incredible industry effort when the CSIA auction officially raised the final funds needed to retire the debt on the CSIA Technology Center. Congratulations and thanks go out to all who played a role in this phenomenal accomplishment.

NCSG continues to explore new opportunities to increase the value of membership by offering new and revised benefits. Beyond our unparalleled growing coupon program that is the result of the generosity of our diverse supplier members, we have introduced new and revised services this year including full service discounted office supply ordering, IT support and access to trusted and professional business consulting. We’ve even streamlined access to the Guild’s Technical Advisory Council.

This year we have also been pleased to release a series of radio, and most recently video, public service announcements. These spots have been created to provide you, the member, with a convenient way to share them with your local radio stations for free. The announcements can be used as-is, or they can be customized to include your own company’s contact information. As a public service announcement they are designed to remind the consumer of the need to have their fireplace inspected annually by a professional sweep…and you are that professional.

BY MARK MCSWEENEYEXECUTIVE DIRECTOR

Perspective

I

Reflective Perspective

“Be always at war with your vices, at peace with your neighbors, and let each new year find you a better man.”

-Benjamin Franklin


The YouTube video created this past fall has the same public service message and is easy to add to your own website or social media site, and additional videos will be coming soon. If you haven’t been to NCSG’s website to check these announcements out, I encourage you to do so.

While some are beginning to see some glimmer of hope in the national economy, NCSG appreciates that the economic challenges continue to have a draining impact on many of our members. We are pleased that we have been able to manage our resources in such a way as to continue offering a competitive level of benefits and member support without instituting a dues increase for the third year in a row. In addition, earlier this fall we introduced a new opportunity to pay your membership dues over the course of the year to help put you in control of your cash flow where your membership is concerned.

As I mentioned last month, the insight of our members and the industry at large is important not only to NCSG, but to the ongoing success of the trade. To that end, together with CSIA’s help, we have recently launched the most comprehensive industry-wide survey in the Guild’s history. Every opinion counts, so if you have somehow not received your survey yet, please contact our offices and we will see that you get one right away. Your input will help guide our direction next year and in the years to come.

NCSG cares about the security of our members, and we care about the future vitality of the industry. If sweeps are unsuccessful entrepreneurs, or otherwise endlessly struggle from day to day, that’s not good for the sweeps and it makes it difficult to attract new sweeps to the fold. Our industry is far from saturated. The more individuals we can attract to the trade, the stronger the industry becomes for everyone. This is why part of the guild’s stated mission includes “…advancing the chimney and venting industry through public awareness of the trade.” We hope we can count on your feedback so that you can help us help you.There is no single formula that defines success. There are successful business models in all shapes and sizes, and the Guild represents every extreme and everything in between. Large companies can learn from small companies. Seasoned sweeps can learn from new sweeps. All can be successful in their own right.

The end of the calendar year tends to produce a sense of nostalgia in most of us. As you look back at 2011, I hope that, on balance, you have enjoyed your trade. Even more so, I hope that you have learned from your trade. If you have had a successful year, take the time to understand what made it so. Don’t forget to document your processes so they can be duplicated next year. Share your success stories with others – the exercise not only benefits those with whom you are sharing, but it makes you stronger in the process; and that makes

for a stronger industry for all of us.If you’ve had some struggles this past year, take the time to understand why so that you can improve next year. The professional resources available to you are virtually endless. Take advantage of educational opportunities that can improve your technical and business skills. Take advantage of networking opportunities through face-to-face meetings and electronic discussions. As you set your calendar for 2012, don’t forget to join NCSG in Orlando in February for the largest gathering of sweeps our industry has to offer. Learn for yourself how others define their success and discover ways to further mold your own. No matter how you celebrate it, I wish you and yours every happiness during the holiday season; and I especially wish you a personally and professionally profitable new year!

Lennox Hearth Products DistributorSpecializing in Factory Replacement

Parts, Refractory Kits and panels for the Lennox Hearth family

of Fireplaces & Stoves

All our parts are Lennox factory or our warehouse shipped.

1-800-331-9234www.specialtysupplyco.com

E-mail: [email protected]

Lennox, Superior, Marco, Whitfield, Earth Stove, Country Stove.


Display Ad Index

Darwin Awards

Have you snapped a photo of a peculiar chimney in your area that made you shake your head in disbelief?

Send it to Melissa Heeke at [email protected] for publication in Sweeping. Or, mail it to NCSG, 2155 Commercial Drive, Plainfield, IN 46168.

Page # Advertiser Phone Email or Website Address

10 Ahrens Chimney Technique 800-582-1392 [email protected]

32 Barnhill Chimney Company 859-219-8736 www.barnhillchimney.com

4 Cobra Chimney Caps 503-463-0636 www.cobrachimneycaps.com

8 Copperfield 800-247-3305 www.copperfield.com

16 ENERVEX 800-255-2923 www.chimneyfans.com

24 Firesafe Industries, Inc. 800-545-6607 www.firesafeinc.com

31 Golden Flue, Inc. 800-468-1052 www.goldenflue.com

13 Hose Master 800-221-2319 [email protected]

7 ICP 508-695-7000 www.chimneycaps.com

BC Lifetime Chimney Supply LLC 877-234-7473 www.lifetimechimneysupply.com

6 Lindemann Chimney Company 800-722-7230 www.lindemannchimney.com

23 Meyer Machine & Equipment 800-728-3828 www.meyermachine.com

29 Myesha Chimney Supply, Inc. 973-470-0889 [email protected]

9 National Chimney Supply 800-897-8481 www.nationalchimneysupply.com

5 Olympia Chimney Supply 800-569-1425 www.olympiachimney.com

12 Sand Hill Wholesale 800-258-5496 www.sandhillwholesale.com

3 Smoktite 866-439-0069 www.smoktite.com

34 Specialty Supply Company 800-331-9234 www.specialtysupplyco.com

36 Lindemann Chimney Co., Manufacturing 888-290-8181 www.usfireplaceproducts.com

22 Whitecaps 800-335-2534 www.whitecaps.com

17-20 Chimney Safety Institute of America 317-837-5362 www.CSIA.org

Flower pot, turned upside down, atop a prefabricated fireplace, held in place with a custom made metal ring that perfectly blocks all cooling walls. The flower pot even had holes carved in it with spark arrestor material.

- Submitted by Chris Lazzaro of Morrill & Forbes in Carmel, CA


ClassifiedsGotta chimney question? Sizing? Codes? Call Royal Edwards! Make Royal your tech department. CALL NOW 813-982-0219 f or on-call tech support. Continuing Education special bonus – ask how you can get the Friday morning E-Blast for FREE. CALL NOW 813-982-0219

GasVent Software for Sizing Chimneys only $195Call1-800-648-9523formoreinfoandvisitwww.elitesoft.com to download a free trial version.

CLASSIFIED ADS FREE FOR NCSG MEMBERSMemberscanrunone35wordclassifiedfreeeachyear! Regularly classified ads are $2/word or $1/word for NCSG members. Classified ads are non-commissionable and must be pre-paid. To place a classified ad, please contact Megan McMahon at [email protected](317)837-1500.

• Best, tightest, and most comprehensive seal in the industry!

• Opens wider than similar dampers• Each damper is quality tested before

leaving the facility• Innovative company that listens to you• Lifetime warranty• Family owned business with over 75

years combined experience in the damper manufacturing business

Contact us at: 888-290-8181 or check our website, www.usfireplaceproducts.com for a distributor near you.

3939 Royal Drive NW #143 Kennesaw, GA 30144

We are committed to quality fireplace dampers and we sell to the finest

distributors in the industry.

Here are some of our damper features:

Formerly U.S. Fireplace Products

BAC Sales Inc.1871 Rt 9HHudson, NY 12534(800) 873-1330Fax: (518) [email protected] www.BACSales.com

BAC Sales is the Northeast’s Premier Fireplace, Chimney, and Hearth Products Distributor. BAC distributes chimney systems from Selkirk MetalBest, DuraVent, National Chimney Liners, Hy-C, Heat Fab, & Grey Metal. Our product lines include wood, gas and pellet stoves & fireplaces from Vermont Castings, Napoleon, Majestic Products, Pacific Energy, Enviro, Dutchwest and Town & Country.

Fireside Distributors4013 Atlantic Ave.Raleigh, NC 27604(866) 880-3473Fax: (800) [email protected]

Fireside is a specialty hearth distributor servicing the specialty hearth market in all 48 contiguous states. Established 46 years ago, Fireside is best known for having the largest selection of hearth accessories, gas and wood appliances, venting products and maintenance supplies from a single supplier. A trademark of Fireside is also our strong inventories and superior service. Fireside has a sophisticated web site, Firesideamerica.com which features over 7,000 products. Designed for the specialty hearth business, www.Firesideamerica.com has both a consumer side (no prices) and a dealer “sign in” side. As this site is automatically updated daily, Fireside customers can find most key information; installation instructions, prices, warranty, etc., 24/7. Fireside also messages customers weekly through our Facebook page. Fireside’s staff is experienced and knowledgeable. Many have been with Fireside for over 20 years! Fireside offers FREE 188 page catalog. Call toll free at 1-866-880-3473.

New Supplier Member

If an adult suddenly collapses, perform Hands-OnlyTM CPR.

Call 911 then push hard and fast in the center of the chest.

Hands can do incredible things.

handsonlycpr.org

National Chimney Sweep Guild2155 Commercial DrivePlainfield, IN 46168

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December 2011