Dear MANGO-CYCLISTS Trust Mango to get your bike to the Cape Argus Pick ‘n Pay Cycle Tour in one piece. Here are just some of the awesome reasons why you and your bike should be flying with us:

Secure premises for storage of your bike

Convenient drop off and pick up of your bike

Your bike doesn’t form part of your checked baggage

We guarantee that your bike will be at the collection point within four (4) days of drop-off

Access to online bike tracking capabilities via the BidAir Cargo website

Safe transport of your bike

Ease of payment with either debit or credit cards THE OFFICIAL CAPE ARGUS PICK ‘N PAY CYCLE TOUR PROCEDURES FOR MANGO: Please note that the efficient and safe carriage of your bike to and from Cape Town is of prime importance to us and that every endeavour will be made to ensure that your bike receives the appropriate care and handling during its airborne journey/s. At the time of booking your flight, inform the Call Centre agent that you wish to take your bike to Cape Town. Remember that you can call our Call Centre between 07:00 and 21:00 daily to add your bike to your flight booking and pay for your bike by dialling 086 100 1234 from anywhere in South Africa. We will fly your bike at a cost of R300.00 one way to Cape Town and/or back (tandem bikes at a cost of R350.00 one way). This charge is over and above your airfare. Please note that no payments will be accepted for your bike at the various Airport Argus drop-off points instead payment for transporting of bikes are to be done at the various Airport Guest Services desks, www.flymango.com or by dialling 086 100 1234 from anywhere in South Africa. Note that SAA Codeshare guests may only pay for their bikes at the Mango Guest Services desks.

Page 2 of 19

YOUR BIKE ON OUR AIRCRAFT Here are some tips to ensure your bike touches down as safely as it took off:

Bikes must be securely packed and placed in a bike bag or box. Special boxes or bags are obtainable from most bike outlets. Please make use of this type of packaging as it prevents your bike from possible damage. Kindly ensure that the box or bag is clearly marked with your name, contact details, flight number and Mango booking reference number. No bubble wrapping and or plastic wrapping will be accepted as the only form of packaging.

Turn handlebars parallel with the frame, remove pedals or turn inward, deflate tyres and put the seat down.

Remove and transport all electronic equipment separately.

Please note that CO2 canisters (compressed air cartridges) are considered ‘Dangerous Goods’. Thus only 2 canisters per person are allowed as hand luggage on the plane. No CO2 canisters will be allowed in checked- in luggage. The current Terms and Conditions pertaining to the refusal and limitation of carriage shall apply.

All bikes will be subject to a security check. We suggest you ensure that you have keys to unlock all bags and boxes and bring sufficient tape to securely tape-up your bike once the security check is completed.

UNDER NO CIRCUMSTANCES WILL WHEELS, RIMS, FRAMES AND ANY OTHER EQUIPMENT NOT COMPLYING WITH THE IATA HAND LUGGAGE DIMENSIONS AND WEIGHT ALLOWANCES BE STOWED ON BOARD THE AIRCRAFT. NO EXCEPTIONS WILL BE ENTERTAINED.

Sadly, we cannot guarantee your bike will be carried on the same flight as you. Also please note that it takes up to four (4) days for the bikes to be shipped from Cape Town back to the various destinations. Mango requests your patience in this regard. Do NOT travel long distances to collect your bike unless you have received confirmation that your bike has arrived. This will be done by way of SMS or a call to inform you that your bike is ready for collection alternatively you are welcome to contact the relevant BidAir Warehouse or track your bike via the BidAir Cargo website, www.bidaircargo.com, by using the waybill number. For bikes arriving into Lanseria, the Lanseria airport staff can be contacted.

Please ensure you have the proof of payment for transportation of your bike, a booking confirmation and your valid ID document/Driver’s License or Passport. No bikes will be accepted unless proof of payment has been verified.

Please note that bikes may not be collected at the destination collection point by family members, friends or colleagues. Bikes will only be released

Page 3 of 19

to travelling guests who possess their proof of payment, a valid identity document as well as the original air waybill.

Kindly note that Mango accepts no liability for loss or damage to any bike, spares or equipment in part or whole, in accordance with our General Conditions of Carriage for Passengers and Baggage.

Mango suggests that guests purchase travel insurance to insure their bikes for travel. Mango Airlines normal terms and conditions apply.

Page 4 of 19

BEFORE THE ARGUS

1) DEPARTING FROM O R TAMBO OR KING SHAKA INTERNATIONAL

AIRPORT – TO CAPE TOWN

Cyclists departing from any of the above mentioned stations can hand in their bike at the relevant BidAir Cargo Warehouse. Bikes will be accepted from Sunday, 22 February until Friday, 6 March 2015 between the hours 08h00 to 18h00.

Directions and contact details for the BidAir Cargo Warehouses can be found via the links below:

Johannesburg BidAir Cargo Warehouse

Durban BidAir Cargo Warehouse

Although Mango will accept your bike, via the BidAir Cargo Warehouse, on Saturday, 07th March, we will not be liable for late delivery of your bike to Cape Town. Please do not forget to carry your booking confirmation, ID document/Passport or driver’s license, and proof of payment for the bike. These documents will be required for the acceptance of your bike for transportation. BidAir Cargo will provide you with an air waybill which will be required to be presented at the point of collection in Cape Town. If you require any further information on the process you can contact Mango on 086 100 1234 or BidAir Cargo via the contact details through the link above.

Page 5 of 19

2) DEPARTING FROM BLOEMFONTEIN AIRPORT

Cyclists departing from Bloemfontein: Hand in your bike at the specially designated Mango receiving area in the Departures Hall between 08h00 - 14h00 Wednesday, 02nd of March until Thursday, 05th March 2015.

All bikes MUST be received by no later than 08h00 on Thursday, 05th March 2015.

Mango staff will be on hand to receive your bikes and assist. Please do not forget to carry your booking confirmation, ID document/Passport or driver’s license, and proof of payment for the bike. These documents will be required for the acceptance of your bike for transportation. You will be provided with a baggage claim tag (Limited Release Tag), which will be required to be presented at the point of collection in Cape Town. If you require any further information on the process you can contact Mango on 086 100 1234.

Page 6 of 19

3) DEPARTING FROM PORT ELIZABETH AIRPORT Cyclists departing from Port Elizabeth: Hand in your bikes at the BidAir Cargo Warehouse between 08h00 - 14h00 Monday, 2nd March until Thursday, 5th March 2015. All bikes MUST be received by no later than 08h00 on Thursday, 5th of March 2015. Directions and contact details for the BidAir Cargo Warehouse can be found via the link below:

Port Elizabeth BidAir Cargo Warehouse

Please do not forget to carry your booking confirmation, ID document/Passport or driver’s license, and proof of payment for the bike. These documents will be required for the acceptance of your bike for transportation. BidAir Cargo will provide you with an air waybill which will be required to be presented at the point of collection in Cape Town. If you require any further information on the process you can contact Mango on 086 100 1234 or BidAir Cargo via the contact details through the link above.

Page 7 of 19

4) DEPARTING FROM LANSERIA AIRPORT Cyclists departing from Lanseria: Hand in your bikes at the Lanseria Airport Drop off point. Bikes will be accepted from Monday, 01st March until Friday, 6th March 2015 between the hours 08h00 to 18h00.

Directions to the Lanseria Drop off point and their contact details can be found via the link below:

Lanseria Drop Off

Although Mango will accept your bike, via the Lanseria Drop Off, on Saturday, 07th March, we will not be liable for late delivery of your bike to Cape Town. Please do not forget to carry your booking confirmation, ID document/Passport or driver’s license, and proof of payment for the bike. These documents will be required for the acceptance of your bike for transportation. You will be provided with a baggage claim tag (Limited Release Tag), which will be required to be presented at the point of collection in Cape Town. If you require any further information on the process you can contact Mango on 086 100 1234 or Lanseria Airport via the contact details through the link above.

Page 8 of 19

4) ARRIVING AT CAPE TOWN INTERNATIONAL AIRPORT

Bikes will be delivered to the specially designated Mango/BidAir area in the multi storey car park no. 1 (the 1st car park as you enter the airport). Bicycles will be available from the 04th of March 2015 at the multi-storey facility. Prior to the 04th of March bikes can be collected from the BidAir Cargo Warehouse.

Please be patient when waiting for your bike – due to limited freight space available on our aircraft, it may take several days to receive it at Cape Town.

PLEASE ALLOW UP TO FOUR (4) DAYS FOR THE DELIVERY OF YOUR BIKE TO CAPE TOWN.

Before the 04th of March the hours of collection at the Cape Town BidAir Warehouse, will be between 08h00 to 20h00 from Monday to Saturday and 08h00 to 18h00 on Sunday.

From the 04th of March the hours of collection at the Multi Storey car park, from Mango/BidAir Cargo, will be between 08h00 to 20h00 from Monday to Saturday and 08h00 to 18h00 on Sunday.

Documents required for collection

Valid Proof of identification (ID, Passport, Driver’s License) Air Waybill Baggage claim tag (Limited Release Tag) – Applicable for Guests

travelling from Lanseria or Bloemfontein Airports Proof of Payment

No bikes will be released without the correct waybill/baggage claim tag (Limited Release Tag) being produced nor will a guest’s family or friends be allowed to collect the bike on the guest’s behalf. Please contact BidAir Cargo for confirmation of delivery/arrival of your bike before arranging to collect the bike from the collection point.

You will receive a SMS or a phone call, from BidAir Cargo, to inform you that your bike is ready for collection, alternatively you will be able to track your bike via the BidAir Cargo website, www.bidaircargo.com, by using the waybill number. For guests transporting their bikes from Lanseria Airport, a SMS will be sent from the Lanseria team informing you of your bikes arrival into Cape Town. Lanseria Airport can be contacted, telephonically, for more information on your bikes delivery. Mango accepts no responsibility for bikes not collected by Saturday, 7th March at 18h00. Bikes not collected will be impounded but NOT returned to the originating airport. Cyclists will be responsible for all costs arising from storage, transportation and safekeeping of bikes not collected.

Page 9 of 19

AFTER THE ARGUS 1) DEPARTING FROM CAPE TOWN INTERNATIONAL AIRPORT

Cyclists departing from Cape Town must hand their bikes in at the specially designated Mango/BidAir area in the multi storey car park no. 1 (the 1st car park as you enter the airport) from 12h00 to 22h00 on Sunday 08 March, 04h00 to 22h00 on Monday, 09 March and 07h00 to 20h00 Tuesday, 10 March and Wednesday, 11 March 2015.

SAA Codeshare passengers may only pay for their bikes at the Mango Guest Services desk. All other Mango passengers can make use of the same facility or pay for their bikes on www.flymango.com or by dialling the call centre prior to your departing flight.

Please do not forget to carry your booking confirmation, ID document/Passport or driver’s license, and proof of payment for the bike. These documents will be required for the acceptance of your bike for transportation.

BidAir Cargo will provide you with an air waybill which will be required to be presented at the point of collection at your destination airport.

Whereas cyclists and bikes arrive in Cape Town over a period of a few days, experience has shown that most cyclists tend to return on the Sunday/Monday after the race. Due to the vast number of bikes transported, your bike will most probably arrive at your destination on a flight later than the one you are flying on.

Guests travelling on onward connections need to provide proof of travel arrangements thereafter every endeavour will be made to assist in prioritising the delivery of your bike for your onward journey. Mango cannot guarantee delivery prior to the four day waiting period.

PLEASE ALLOW UP TO FOUR (4) DAYS FOR THE DELIVERY OF YOUR BIKE TO THE FINAL POINT OF TRAVEL WITH MANGO AIRLINES.

Also please note that Mango will NOT deliver your bike to your address should the collection not coincide with your arrival flight.

Page 10 of 19

2) ARRIVING AT O R TAMBO, KING SHAKA INTERNATIONAL AIRPORT OR PORT ELIZABETH AIRPORT.

Cyclists must collect their bikes at the relevant BidAir Cargo Warehouse.

Please be patient when waiting for the delivery of your bike - it may take a while to locate your bike from the storage area.

Documents required for collection

Valid Proof of identification (ID, Passport, Driver’s License) Air Waybill Proof of Payment

No bikes will be released without the correct waybill being produced nor will a guest’s family or friends be allowed to collect the bike on the guest’s behalf. Please contact BidAir Cargo for confirmation of delivery/arrival of your bike before arranging to collect the bike from the collection point.

Bikes can be collected between 08h00 - 19h00 from Monday, 09 March to Friday, 13 March 2015.

Bikes not collected by Friday, 13 March at 19h00, will be impounded. Cyclists will be charged R500 per day for all costs arising from storage, transportation and safekeeping of bikes not collected in time.

Page 11 of 19

3) ARRIVING AT BLOEMFONTEIN AIRPORT

Cyclists must collect their bikes at the specially designated area near the Mango Sales Office. Please be patient when waiting for the delivery of your bike - it may take a while to locate your bike from the storage area.

Documents required for collection

Valid Proof of identification (ID, Passport, Driver’s License) Air Waybill Proof of Payment

No bikes will be released without the correct waybill being produced nor will a guest’s family or friends be allowed to collect the bike on the guest’s behalf. Please contact BidAir Cargo for confirmation of delivery/arrival of your bike before arranging to collect the bike from the collection point.

Bikes can be collected between 08h00 - 14h00 Monday, 09 March to Friday, 13 March 2015.

Bikes not collected by Friday 13 March at 14h00 will be impounded. Cyclists will be charged R500 per day for all costs arising from storage, transportation and safekeeping of bikes not collected in time.

Page 12 of 19

4) ARRIVING AT LANSERIA AIRPORT

Cyclists must collect their bikes at the specially designated area near the Airport Parking. Please be patient when waiting for the delivery of your bike - it may take a while to locate your bike from the storage area.

Documents required for collection

Valid Proof of identification (ID, Passport, Driver’s License) Air Waybill Proof of Payment

No bikes will be released without the correct waybill being produced nor will a guest’s family or friends be allowed to collect the bike on the guest’s behalf. Please contact Lanseria Airport baggage staff for confirmation of delivery/arrival of your bike before arranging to collect the bike from the collection point.

Bikes can be collected between 07h00 - 20h00 Monday, 09 March to Friday, 13 March 2015, and 08h00 – 17h00 on Saturday and Sunday, 14 and 15 March 2015.

Bikes not collected by the 18th of March at 20h00 will be impounded. Cyclists will be charged R500 per day for all costs arising from storage, transportation and safekeeping of bikes not collected in time.

Page 13 of 19

DIRECTIONS TO ARGUS HANDLING AREAS

Johannesburg BidAir Cargo Warehouse

Durban BidAir Cargo Warehouse

Port Elizabeth BidAir Cargo Warehouse

Lanseria Airport Argus Handling Area

5) CONTACT DETAILS

The following important telephone numbers are listed for your information: MANGO Call Centre General Queries 086 100 1234 Lanseria Baggage office 011 367 0470 MANGO Baggage Enquiries Bloemfontein International Airport 087 310 4019

Page 14 of 19

Argus Cycle Tour 8 March 2015 Lanseria International Airport will accept cycles for the Argus Cycle Tour from the 1st of March 2015 Arrangements for the transportation of the cycles must be done with the airline. Please ensure you have confirmation of your booking, proof of payment for transportation of cycle and the necessary ID documentation. Payment for transporting of the cycles must be done with the airline at the Airline ticket sales office or Airline website. Hours for accepting the cycles – Monday to Friday 06:00 – 19:00 Saturday and Sunday 07:00 -17:00 Packaging requirements:

Handlebars must be turned parallel to the frame

Pedals must be turned inwards or removed

Deflated tyres

Cycles must be placed in a bike bag, suitable box or bubble wrapped

No GUARANTEE that the cycle will be transported on the same flight as you, due to the large amount transported. Collection of cycles – from 09 March 2015. Please ensure your CYCLE is collected within 10 days by the 18 March 2015. ID documentation is required when collecting your cycle and upon presenting your tag or receipt. Hours for collection of cycles– Monday to Friday 07:00 - 20:00 Saturday and Sunday 08:00 – 17:00 Drop off and collection for all airlines - enters the public parking area and follows directional signage. Please contact us before collection on 011 - 367 0470

Page 15 of 19

Directions to BidAir Cargo Branch Cape Town BidAir Cargo Branch

Take the AIRPORT APPROACH turnoff (Exit 16) off the N2.

Follow the road towards the airport

Keep in the FAR RIGHT HAND LANE.

You will run parallel to the BP garage

You will come to a small traffic circle – drive as if you going straight over it

You will drive over three speed humps

Follow the road for +/- 1 KM

We are the fifth turning to right hand side

You will see security booms in front of you

We are straight in front of the security booms

GPS Co-Ordinates For Branch: S33®57.703 E 018®35.668 Please feel free to contact us on: +27 021 935 6100

Page 16 of 19

Directions to BidAir Cargo Branch Durban BidAir Cargo Branch

Head southwest on N2 (Towards Stranger), King Shaka International Airport

Take exit Dube Trade Port / King Shaka International Airport Partial toll road.

Head Straight thru and pass the 1st Set of traffic lights where the sign board reads “Car Rentals”, Pass the 2nd set of traffic lights, sign board reads “Shaded Parking”

At the 3rd set of traffic lights, turn right, where sign board reads “Dube Trade Port / Cargo Terminal”.

Continue down the long road and 1st landmark is Avis Car Rentals, 2nd landmark is the ATNS building (Air Traffic Control Tower, white tower)

Pass the 1st right entrance which is the ATNS entrance; continue to the 2nd entrance on the right which is the security area, kindly ensure you have a valid driver’s licence or ID document.

Drive thru and park in the open parking then proceed to Door no 1 which is marked BidAir Cargo.

GPS Co-ordinates for Branch: 29* 36’ 19.17” 31* 6’ 53.68” Please feel free to contact us on +27 032 815 2316

Page 17 of 19

Directions to BidAir Cargo Branch OR Tambo BidAir Cargo Branch

Coming from Johannesburg take the R24 and Follow the signs for the R21 towards Pretoria pas the passenger terminal at the airport.

On the R21 to Pretoria, Take the first off ramp being the Voortrekker road / Kempton Park turnoff.

Turn right and go under the ramp and continue straight through a set of Traffic Lights. Follow the curve of the road for about 150 meters and on your left hand side you will see a security check-in. Once signed in look straight ahead and you will see the BidAir Cargo Logo above Warehouses 7-8.

GPS Co-ordinates for Branch: 26* 06’ 48” S 28* 14’ 23” E Please feel free to contact us on +27 011 230 4600

Page 18 of 19

Directions to BidAir Cargo Branch Port Elizabeth BidAir Cargo Unit 9, Boeing St, Port Elizabeth 6011, South Africa

Page 19 of 19

M4 Port Elizabeth, South Africa

1. Head south on Settlers Hwy/M4 toward Exit 4

2. Turn right onto Walmer Rd

3. Continue onto Heugh Rd/M9

4. Turn left onto 3 rd Avenue

5. At the roundabout, take the 2nd exit onto De Havilland

6. Turn left onto Airport West Rd

7. Take the 1st right onto Boeing Street

GPS Co-ordinates for Branch: 33° 59' 025" S 25° 36' 670" E