De Vere Care

Domiciliary Care Manager

Job Title Domiciliary Care Manager

Service Area Adult Services Post Reference

Team Adult Services - Reporting To Operations Manager

Responsible For Frontline Office staff, Monitoring Officers, Senior Home Care Assistants,

Home Care Assistants.

Main Purpose of the Job

* To asses the Home Care needs of people living in their own homes and to work

closely with both internal and external colleagues to provide a responsive and

integrated Home Care Service, including specialist teams.

* To directly line-manage, frontline office staff, Monitoring Officers, Senior Home Care

assistants, Home Care Assistants.

* To be fully conversant with all monitoring and IT Systems

* Lead on productivity within locality and follow new business

Responsibilities, duties and tasks

* To undertake all service assessments and Risk Management for Service Users referred

for Reablement and Long term Home Care, in conjunction with the Monitoring Officers.

* To manage the allocation of work to Monitoring Officers and Senior Care Assistants

and ensure that they plan their work effectively for themselves and their direct staff.

* To ensure that Home Care Quality standards and performance measures are adhered

to, including client-monitoring protocols.

* To develop relationships with healthcare professionals in the area and work closely

with healthcare personnel to raise the standards of care provided to people using

our services

* To be fully compliant with all CQC regulations and liaise with contracts department

to ensure standards are being met

* To investigate all complaints from Service Users and their representatives and report

all issues of a serious nature to line manager

* To investigate all safeguarding matters and liaise with all parties involved to bring the

matter to a satisfactory close

* To supervise and Manage all staff that you are responsible for and identify training and

development needs.

* To undertake in conjunction with HR and Training Departments the recruitment,

selection, induction and ongoing training needs for all staff responsible for

* To monitor, record and authorise annual leave and to monitor sickness absence for all

staff responsible for

* to hold first and second line disciplinary meetings with all staff responsible for and

record and report in conjunction with HR department

* To keep HR updated with all staff leavers and changes in personal

* To organise and participate in regular team meetings with direct staff - to comply with

De Vere Care policies and procedures and care standards

* To take overall responsibility and decision making on Duty during all Out of Hours

shifts, allocating work to planners, Monitoring Officers, senior Home Care Assistants

and Care Workers.

* Attend all provider meetings with local authority as well as local authority forums,

workshops and mandatory meetings

* To prepare, distribute and monitor all documentation (electronic or paper) to conform

to De Vere Care policies, procedures and Care Standards.

* To attend and participate in regular team meetings with Line Manager and peers

* To prepare reports and other documentation for Senior Management as required

* To work on a rota system to ensure continuous service 7 days per week

* To ensure that student social workers are allocated a mentor and ensure that they are

monitored, supported and have adequate workload as well as any reports and assessments

are undertaken as per requirements.

General Duties

* To maintain personal and professional development to meet the changing demand of

the job, participate in appropriate training activities and encourage and support staff

in their development and training

* To be fully aware of all regulations that are relevant to your department and up to date

with all changes in legislation.

* To undertake such other duties, training and/or hours of work as may be reasonably

required and which are consistent with the general level of responsibility of this

job

* To undertake health and safety duties commensurate with the post and/or as detailed

in the Directorates Health and Safety policy

* To submit reports and information when requested to contracts, operations and senior

management.

Notes

* De Vere Care reserve the right to alter the content of this job description, after

consultation to reflect changes to the job or services provided, without altering the

general character or responsibility.

* The duties descried in this job description must be carried out in a manner which

promotes equality of opportunity; dignity and due respect for all Employees and

Service Users and is consistent with De Vere Care's Equal Opportunity Policy.