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Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2018 - December 2018
The following provides an overview of your Davis Vision Plan.
The In-Network utilization for the reporting period is: 95%Utilization:
The distribution of vision care services for your membership for the reporting period is:
Exam Only- 29.6%
Materials Only- 32.9%
Exam and Materials- 37.4%
Total- 100.0%
Claims: The number of claims paid in the reporting period is: 64,942
Enrollment: The average monthly membership for the reporting period is:
Subscribers 68,774
Dependents 70,974
Lives 139,748
85%The overall member satisfaction for your membership for the reporting period is:
Percentage of Customer Service calls resolved during the first call for the reporting
period is:
100%
Total web logins by your membership for the reporting period is: 62,396
Client Statistics Shown for the following Date Range
Jan-18 - Dec-18 Jan-17 - Dec-17
Average Number Of Covered Subscribers 68774 0
Average Number Of Covered Dependents 70974 0
Average Number Of Covered Lives 139748 0
Number of In-Network Claims 61946 0
Number of Out-of-Network Claims 2996 0
Number of Exam Only Claims 19250 0
Number of Material Only Claims 21378 0
Overall Utilization Rate 46.47% 0.00%
XTN
***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 1 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2018 - December 2018
Utilization by Service (#/%) Shown for the following Date Ranges
Dec-18- -Jan-17 Dec-17Jan-18
Eye Examinations 0 43,564
Plan (53.00%) (0.00%) 0 14,545
Non-Plan (47.00%) (0.00%) 0 12,900
27,445Total Frames 0
Single Vision Lenses (37.91%) (0.00%) 0 15,252
Bifocal Lenses (24.07%) (0.00%) 0 9,683
Trifocal Lenses (7.20%) (0.00%) 0 2,896
Contact Lenses (30.83%) (0.00%) 0 12,405
40,236Total Lenses 0
XTN
***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 2 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2018 - December 2018
Lens Options Ranking Shown for the following Date Ranges
Jan-18 - Dec-18 Jan-17 - Dec-17
Polycarbonate 32.4% 0.0% 1
Standard Anti-Reflective Coating 31.5% 0.0% 2
Standard Progressives 22.9% 0.0% 3
Transitions 19.0% 0.0% 4
Premium Anti-Reflective Coating 15.7% 0.0% 5
Scratch Protection Plan 14.8% 0.0% 6
High Index 1.67 14.6% 0.0% 7
Premium Progressives 12.9% 0.0% 8
Ultra Anti-Reflective Coating 10.0% 0.0% 9
High Index 1.74 4.8% 0.0% 10
Standard Scratch Coating 3.9% 0.0% 11
Ultra Progressives 2.6% 0.0% 12
Polarized 2.5% 0.0% 13
Ultraviolet Coating 0.9% 0.0% 14
Tint 0.9% 0.0% 15
Tint Gradient 0.1% 0.0% 16
Lens Option Value
Lens Options Service
Counts & %
Average
Retail Value
Average
Member
Total
Savings
% of
Savings
Polycarbonate 9,000 32.4% $50.00 $29.00 $189,000.00 42.00%
Standard Anti-Reflective Coating 8,739 31.5% $100.00 $44.00 $489,384.00 56.00%
Standard Progressives 6,358 22.9% $230.00 $74.00 $991,848.00 67.83%
Transitions 5,280 19.0% $120.00 $53.00 $353,760.00 55.83%
Premium Anti-Reflective Coating 4,360 15.7% $125.00 $48.00 $335,720.00 61.60%
Scratch Protection Plan 4,120 14.8% $42.50 $30.00 $51,500.00 29.41%
High Index 1.67 4,059 14.6% $120.00 $57.00 $255,717.00 52.50%
Premium Progressives 3,571 12.9% $295.00 $91.00 $728,484.00 69.15%
Ultra Anti-Reflective Coating 2,780 10.0% $150.00 $68.00 $227,960.00 54.67%
High Index 1.74 1,320 4.8% $160.00 $58.00 $134,640.00 63.75%
Standard Scratch Coating 1,096 3.9% $20.00 $19.00 $1,096.00 5.00%
Ultra Progressives 731 2.6% $345.00 $135.00 $153,510.00 60.87%
Polarized 699 2.5% $95.00 $58.00 $25,863.00 38.95%
Ultraviolet Coating 260 0.9% $20.00 $10.00 $2,600.00 50.00%
Tint 241 0.9% $20.00 $13.00 $1,687.00 35.00%
Tint Gradient 35 0.1% $24.00 $14.00 $350.00 41.67%
52,649 $3,943,119.00 $6,660,045.00 $2,777,313.00 58.30%
Other Lens Options consist of: Oversize, Blended, Edge Polish, High Luster Edge Polish, Roll & Polish, Roll Edge, Rimless Drill, & Slab-Off
XTN
***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 3 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2018 - December 2018
Patient Satisfaction
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Overall, I am satisf ied with the vision care received
It was easy to obtain member assistanc
The Vision Care Services Representative was courteous, helpful andknowledgeable
The website was helpful and easy to use
The value of the vision program was worthwhile
Communication material provided me with the necessary benefit information
The off ice location was convenient
The off ice hours were convenient
I obtained an appointment within a reasonable period of time
The off ice was neat and professional
The waiting time in the provider's off ice was reasonable
The off ice staff was friendly and courteous
The time spent with me by the provider and staff was suff icient
The examination was thorough and met my expectations
I am satisf ied with the prescription I received
I am happy with the f it and comfort of my eyeware
My eyewear arrived within the time frame indicated
85%
98%
98%
97%
96%
95%
98%
99%
96%
99%
98%
99%
98%
97%
97%
96%
95%
* These results are compiled by soliciting and receiving responses from a statistically accurate sampling of the benefit recipients of this program.
XTN
***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 4 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2018 - December 2018
Selected Benefit Contracts:
State of Tennessee - Active & Retiree (Basic Plan)10P100001216
State of Tennessee - Cobra (Basic Plan)10P100001217
State of Tennessee - Active & Retiree (Expanded Plan)10P100001218
State of Tennessee - Cobra (Expanded Plan)10P100001219
GP:
XTN
***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 5 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2019 - December 2019
The following provides an overview of your Davis Vision Plan.
The In-Network utilization for the reporting period is: 98%Utilization:
The distribution of vision care services for your membership for the reporting period is:
Exam Only- 29.8%
Materials Only- 38.4%
Exam and Materials- 31.8%
Total- 100.0%
Claims: The number of claims paid in the reporting period is: 76,330
Enrollment: The average monthly membership for the reporting period is:
Subscribers 68,523
Dependents 70,960
Lives 139,483
88%The overall member satisfaction for your membership for the reporting period is:
Percentage of Customer Service calls resolved during the first call for the reporting
period is:
99%
Total web logins by your membership for the reporting period is: 49,963
Client Statistics Shown for the following Date Range
Jan-19 - Dec-19 Jan-18 - Dec-18
Average Number Of Covered Subscribers 68523 68776
Average Number Of Covered Dependents 70960 70980
Average Number Of Covered Lives 139483 139756
Number of In-Network Claims 74748 61946
Number of Out-of-Network Claims 1582 2996
Number of Exam Only Claims 22738 19250
Number of Material Only Claims 29305 21378
Overall Utilization Rate 54.72% 46.47%
XTN
***CONFIDENTIAL & PROPRIETARY*** 10/11/2021Page 1 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2019 - December 2019
Utilization by Service (#/%) Shown for the following Date Ranges
Dec-19- -Jan-18 Dec-18Jan-19
Eye Examinations 43,564 47,025
Plan (57.90%) (53.00%) 14,545 12,420
Non-Plan (42.10%) (47.00%) 12,900 9,032
21,452Total Frames 27,445
Single Vision Lenses (35.51%) (37.91%) 15,252 14,863
Bifocal Lenses (23.14%) (24.07%) 9,683 9,688
Trifocal Lenses (6.50%) (7.20%) 2,896 2,721
Contact Lenses (34.85%) (30.83%) 12,405 14,588
41,860Total Lenses 40,236
XTN
***CONFIDENTIAL & PROPRIETARY*** 10/11/2021Page 2 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2019 - December 2019
Lens Options Ranking Shown for the following Date Ranges
Jan-19 - Dec-19 Jan-18 - Dec-18
Standard Anti-Reflective Coating 44.3% 31.5% 1 2
Polycarbonate 33.0% 32.4% 2 1
Transitions 24.6% 19.0% 3 4
Standard Progressives 23.9% 22.9% 4 3
High Index 1.67 18.7% 14.6% 5 7
Premium Anti-Reflective Coating 12.6% 15.7% 6 5
Scratch Protection Plan 12.3% 14.8% 7 6
Ultra Anti-Reflective Coating 11.0% 10.0% 8 9
Premium Progressives 9.6% 12.9% 9 8
High Index 1.74 9.1% 4.8% 10 10
Ultra Progressives 5.4% 2.6% 11 12
Standard Scratch Coating 4.1% 3.9% 12 11
Polarized 2.6% 2.5% 13 13
Tint 1.3% 0.9% 14 15
Ultraviolet Coating 1.0% 0.9% 15 14
Ultimate Anti-Reflective Coating 0.9% 16
Ultimate Progressives 0.2% 17
EBS BlueLight Filtering 0.1% 18
Tint Gradient 0.1% 0.1% 19 16
Trivex 0.0% 20
Mirror 0.0% 21
Lens Option Value
Lens Options Service
Counts & %
Average
Retail Value
Average
Member
Total
Savings
% of
Savings
Standard Anti-Reflective Coating 12,055 44.3% $100.00 $34.00 $795,630.00 66.00%
Polycarbonate 8,987 33.0% $50.00 $28.00 $197,714.00 44.00%
Transitions 6,683 24.6% $120.00 $46.00 $494,542.00 61.67%
Standard Progressives 6,501 23.9% $230.00 $68.00 $1,053,162.00 70.43%
High Index 1.67 5,095 18.7% $120.00 $45.00 $382,125.00 62.50%
Premium Anti-Reflective Coating 3,430 12.6% $125.00 $47.00 $267,540.00 62.40%
Scratch Protection Plan 3,353 12.3% $42.50 $29.00 $45,265.50 31.76%
Ultra Anti-Reflective Coating 2,998 11.0% $150.00 $68.00 $245,836.00 54.67%
Premium Progressives 2,606 9.6% $295.00 $89.00 $536,836.00 69.83%
High Index 1.74 2,474 9.1% $160.00 $63.00 $239,978.00 60.63%
Ultra Progressives 1,465 5.4% $345.00 $136.00 $306,185.00 60.58%
Standard Scratch Coating 1,128 4.1% $20.00 $12.00 $9,024.00 40.00%
Polarized 721 2.6% $95.00 $57.00 $27,398.00 40.00%
Tint 361 1.3% $20.00 $10.00 $3,610.00 50.00%
Ultraviolet Coating 283 1.0% $20.00 $10.00 $2,830.00 50.00%
Ultimate Anti-Reflective Coating 257 0.9% $175.00 $83.00 $23,644.00 52.57%
Ultimate Progressives 56 0.2% $440.00 $169.00 $15,176.00 61.59%
EBS BlueLight Filtering 30 0.1% $25.00 $15.00 $300.00 40.00%
Tint Gradient 20 0.1% $24.00 $14.00 $200.00 41.67%
XTN
***CONFIDENTIAL & PROPRIETARY*** 10/11/2021Page 3 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2019 - December 2019
Trivex 8 0.0% $75.00 $50.00 $200.00 33.33%
Mirror 2 0.0% $120.00 $43.00 $154.00 64.17%
58,513 $4,647,349.50 $7,430,047.50 $2,668,356.00 64.09%
Other Lens Options consist of: Oversize, Blended, Edge Polish, High Luster Edge Polish, Roll & Polish, Roll Edge, Rimless Drill, & Slab-Off
Patient Satisfaction
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Overall, I am satisf ied with the vision care received
It was easy to obtain member assistanc
The Vision Care Services Representative was courteous, helpful andknowledgeable
The website was helpful and easy to use
The value of the vision program was worthwhile
Communication material provided me with the necessary benefit information
The off ice location was convenient
The off ice hours were convenient
I obtained an appointment within a reasonable period of time
The off ice was neat and professional
The waiting time in the provider's off ice was reasonable
The off ice staff was friendly and courteous
The time spent with me by the provider and staff was suff icient
The examination was thorough and met my expectations
I am satisf ied with the prescription I received
I am happy with the f it and comfort of my eyeware
My eyewear arrived within the time frame indicated
88%
97%
97%
95%
94%
94%
98%
98%
96%
99%
97%
98%
98%
97%
97%
95%
94%
* These results are compiled by soliciting and receiving responses from a statistically accurate sampling of the benefit recipients of this program.
XTN
***CONFIDENTIAL & PROPRIETARY*** 10/11/2021Page 4 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2019 - December 2019
Selected Benefit Contracts:
State of Tennessee - Active & Retiree (Basic Plan)10P100001216
State of Tennessee - Cobra (Basic Plan)10P100001217
State of Tennessee - Active & Retiree (Expanded Plan)10P100001218
State of Tennessee - Cobra (Expanded Plan)10P100001219
GP:
XTN
***CONFIDENTIAL & PROPRIETARY*** 10/11/2021Page 5 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2020 - December 2020
The following provides an overview of your Davis Vision Plan.
The In-Network utilization for the reporting period is: 98%Utilization:
The distribution of vision care services for your membership for the reporting period is:
Exam Only- 30.7%
Materials Only- 33.8%
Exam and Materials- 35.6%
Total- 100.0%
Claims: The number of claims paid in the reporting period is: 67,435
Enrollment: The average monthly membership for the reporting period is:
Subscribers 70,130
Dependents 72,930
Lives 143,060
91%The overall member satisfaction for your membership for the reporting period is:
Percentage of Customer Service calls resolved during the first call for the reporting
period is:
99%
Total web logins by your membership for the reporting period is: 45,163
Client Statistics Shown for the following Date Range
Jan-20 - Dec-20 Jan-19 - Dec-19
Average Number Of Covered Subscribers 70130 68521
Average Number Of Covered Dependents 72930 70954
Average Number Of Covered Lives 143060 139475
Number of In-Network Claims 65950 74748
Number of Out-of-Network Claims 1485 1582
Number of Exam Only Claims 20683 22738
Number of Material Only Claims 22768 29305
Overall Utilization Rate 47.14% 54.73%
XTN
***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 1 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2020 - December 2020
Utilization by Service (#/%) Shown for the following Date Ranges
Dec-20- -Jan-19 Dec-19Jan-20
Eye Examinations 47,025 44,667
Plan (53.93%) (57.90%) 12,420 12,725
Non-Plan (46.07%) (42.10%) 9,032 10,869
23,594Total Frames 21,452
Single Vision Lenses (36.62%) (35.51%) 14,863 15,170
Bifocal Lenses (23.37%) (23.14%) 9,688 9,683
Trifocal Lenses (7.16%) (6.50%) 2,721 2,965
Contact Lenses (32.85%) (34.85%) 14,588 13,611
41,429Total Lenses 41,860
XTN
***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 2 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2020 - December 2020
Lens Options Ranking Shown for the following Date Ranges
Jan-20 - Dec-20 Jan-19 - Dec-19
Polycarbonate 40.4% 33.0% 1 2
Standard Anti-Reflective Coating 33.6% 44.3% 2 1
Standard Progressives 21.6% 23.9% 3 4
Transitions 18.7% 24.6% 4 3
Ultimate Anti-Reflective Coating 12.9% 0.9% 5 16
Premium Anti-Reflective Coating 10.3% 12.6% 6 6
Premium Progressives 9.0% 9.6% 7 9
Scratch Protection Plan 8.5% 12.3% 8 7
High Index 1.67 7.2% 18.7% 9 5
Ultra Anti-Reflective Coating 5.5% 11.0% 10 8
High Index 1.74 4.5% 9.1% 11 10
EBS BlueLight Filtering 4.2% 0.1% 12 18
Ultra Progressives 4.0% 5.4% 13 11
Standard Scratch Coating 3.7% 4.1% 14 12
Ultimate Progressives 3.6% 0.2% 15 17
Polarized 2.5% 2.6% 16 13
* Other Lens Options 2.4% 17
Ultraviolet Coating 1.6% 1.0% 18 15
Digital SV 1.1% 19
Tint 0.8% 1.3% 20 14
Trivex 0.7% 0.0% 21 20
Tint Gradient 0.1% 0.1% 22 19
Mirror 0.1% 0.0% 23 21
Specialty Lens 0.0% 24
Lens Option Value
Lens Options Service
Counts & %
Average
Retail Value
Average
Member
Total
Savings
% of
Savings
Polycarbonate 11,243 40.4% $50.00 $26.00 $269,832.00 48.00%
Standard Anti-Reflective Coating 9,341 33.6% $100.00 $45.00 $513,755.00 55.00%
Standard Progressives 6,014 21.6% $230.00 $72.00 $950,212.00 68.70%
Transitions 5,203 18.7% $120.00 $61.00 $306,977.00 49.17%
Ultimate Anti-Reflective Coating 3,588 12.9% $175.00 $83.00 $330,096.00 52.57%
Premium Anti-Reflective Coating 2,869 10.3% $125.00 $54.00 $203,699.00 56.80%
Premium Progressives 2,495 9.0% $295.00 $89.00 $513,970.00 69.83%
Scratch Protection Plan 2,373 8.5% $42.50 $29.00 $32,035.50 31.76%
High Index 1.67 2,001 7.2% $120.00 $56.00 $128,064.00 53.33%
Ultra Anti-Reflective Coating 1,531 5.5% $150.00 $66.00 $128,604.00 56.00%
High Index 1.74 1,264 4.5% $160.00 $86.00 $93,536.00 46.25%
EBS BlueLight Filtering 1,156 4.2% $25.00 $14.00 $12,716.00 44.00%
Ultra Progressives 1,124 4.0% $345.00 $135.00 $236,040.00 60.87%
Standard Scratch Coating 1,024 3.7% $20.00 $11.00 $9,216.00 45.00%
Ultimate Progressives 993 3.6% $440.00 $171.00 $267,117.00 61.14%
Polarized 694 2.5% $95.00 $53.00 $29,148.00 44.21%
XTN
***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 3 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2020 - December 2020
* Other Lens Options 677 2.4% $72.14 $57.00 $10,251.68 20.99%
Ultraviolet Coating 439 1.6% $20.00 $9.00 $4,829.00 55.00%
Digital SV 295 1.1% $60.00 $29.00 $9,145.00 51.67%
Tint 216 0.8% $20.00 $13.00 $1,512.00 35.00%
Trivex 185 0.7% $75.00 $48.00 $4,995.00 36.00%
Tint Gradient 22 0.1% $24.00 $14.00 $220.00 41.67%
Mirror 18 0.1% $120.00 $81.00 $702.00 32.50%
Specialty Lens 6 0.0% $275.50 $18.00 $1,545.00 93.47%
54,771 $4,058,217.18 $7,037,109.18 $2,972,991.00 57.75%
Other Lens Options consist of: Oversize, Blended, Edge Polish, High Luster Edge Polish, Roll & Polish, Roll Edge, Rimless Drill, & Slab-Off
Patient Satisfaction
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Overall, I am satisf ied with the vision care received
It was easy to obtain member assistanc
The Vision Care Services Representative was courteous, helpful andknowledgeable
The website was helpful and easy to use
The value of the vision program was worthwhile
Communication material provided me with the necessary benefit information
The off ice location was convenient
The off ice hours were convenient
I obtained an appointment within a reasonable period of time
The off ice was neat and professional
The waiting time in the provider's off ice was reasonable
The off ice staff was friendly and courteous
The time spent with me by the provider and staff was suff icient
The examination was thorough and met my expectations
I am satisf ied with the prescription I received
I am happy with the f it and comfort of my eyeware
My eyewear arrived within the time frame indicated
91%
95%
97%
94%
94%
93%
98%
99%
96%
99%
98%
98%
98%
97%
95%
94%
94%
* These results are compiled by soliciting and receiving responses from a statistically accurate sampling of the benefit recipients of this program.
XTN
***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 4 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2020 - December 2020
Selected Benefit Contracts:
State of Tennessee - Active & Retiree (Basic Plan)10P100001216
State of Tennessee - Cobra (Basic Plan)10P100001217
State of Tennessee - Active & Retiree (Expanded Plan)10P100001218
State of Tennessee - Cobra (Expanded Plan)10P100001219
GP:
XTN
***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 5 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2021 - August 2021
The following provides an overview of your Davis Vision Plan.
The In-Network utilization for the reporting period is: 98%Utilization:
The distribution of vision care services for your membership for the reporting period is:
Exam Only- 30.6%
Materials Only- 34.1%
Exam and Materials- 35.3%
Total- 100.0%
Claims: The number of claims paid in the reporting period is: 52,771
Enrollment: The average monthly membership for the reporting period is:
Subscribers 70,646
Dependents 73,907
Lives 144,553
91%The overall member satisfaction for your membership for the reporting period is:
Percentage of Customer Service calls resolved during the first call for the reporting
period is:
98%
Total web logins by your membership for the reporting period is: 27,763
Client Statistics Shown for the following Date Range
Jan-21 - Aug-21 Jan-20 - Aug-20
Average Number Of Covered Subscribers 70646 70135
Average Number Of Covered Dependents 73907 73089
Average Number Of Covered Lives 144553 143224
Number of In-Network Claims 51795 43590
Number of Out-of-Network Claims 976 946
Number of Exam Only Claims 16150 13263
Number of Material Only Claims 17985 15383
Overall Utilization Rate 36.51% 31.10%
XTN
***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 1 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2021 - August 2021
Utilization by Service (#/%) Shown for the following Date Ranges
Aug-21- -Jan-20 Aug-20Jan-21
Eye Examinations 29,153 34,786
Plan (51.51%) (53.66%) 8,325 9,699
Non-Plan (48.49%) (46.34%) 7,190 9,132
18,831Total Frames 15,515
Single Vision Lenses (37.17%) (36.52%) 10,144 12,236
Bifocal Lenses (24.57%) (22.64%) 6,290 8,090
Trifocal Lenses (6.61%) (7.00%) 1,945 2,175
Contact Lenses (31.65%) (33.83%) 9,398 10,420
32,921Total Lenses 27,777
XTN
***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 2 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2021 - August 2021
Lens Options Ranking Shown for the following Date Ranges
Jan-21 - Aug-21 Jan-20 - Aug-20
Polycarbonate 42.1% 40.3% 1 1
Standard Anti-Reflective Coating 26.6% 33.4% 2 2
Standard Progressives 23.2% 20.5% 3 3
Transitions 19.7% 19.0% 4 4
Premium Anti-Reflective Coating 17.4% 10.1% 5 6
Ultimate Anti-Reflective Coating 14.5% 12.5% 6 5
High Index 1.67 8.0% 6.9% 7 9
Premium Progressives 7.8% 9.5% 8 7
Scratch Protection Plan 7.3% 9.1% 9 8
EBS BlueLight Filtering 7.1% 3.2% 10 15
Ultra Anti-Reflective Coating 5.0% 5.9% 11 10
High Index 1.74 4.9% 4.3% 12 11
Ultra Progressives 4.5% 4.0% 13 12
Ultimate Progressives 4.4% 3.4% 14 14
* Other Lens Options 3.0% 2.3% 15 17
Polarized 3.0% 2.6% 16 16
Standard Scratch Coating 2.6% 3.9% 17 13
Digital SV 1.9% 0.7% 18 20
Ultraviolet Coating 1.9% 1.5% 19 18
Tint 0.9% 0.8% 20 19
Trivex 0.6% 0.6% 21 21
Mirror 0.1% 0.1% 22 22
Tint Gradient 0.1% 0.1% 23 22
High Index Glass 0.0% 24
Lens Option Value
Lens Options Service
Counts & %
Average
Retail Value
Average
Member
Total
Savings
% of
Savings
Polycarbonate 9,462 42.1% $50.00 $28.00 $208,164.00 44.00%
Standard Anti-Reflective Coating 5,987 26.6% $100.00 $48.00 $311,324.00 52.00%
Standard Progressives 5,219 23.2% $230.00 $71.00 $829,821.00 69.13%
Transitions 4,427 19.7% $120.00 $53.00 $296,609.00 55.83%
Premium Anti-Reflective Coating 3,916 17.4% $125.00 $51.00 $289,784.00 59.20%
Ultimate Anti-Reflective Coating 3,265 14.5% $175.00 $83.00 $300,380.00 52.57%
High Index 1.67 1,797 8.0% $120.00 $55.00 $116,805.00 54.17%
Premium Progressives 1,752 7.8% $295.00 $89.00 $360,912.00 69.83%
Scratch Protection Plan 1,634 7.3% $42.50 $29.00 $22,059.00 31.76%
EBS BlueLight Filtering 1,591 7.1% $25.00 $14.00 $17,501.00 44.00%
Ultra Anti-Reflective Coating 1,117 5.0% $150.00 $67.00 $92,711.00 55.33%
High Index 1.74 1,097 4.9% $160.00 $87.00 $80,081.00 45.63%
Ultra Progressives 1,002 4.5% $345.00 $136.00 $209,418.00 60.58%
Ultimate Progressives 1,001 4.4% $440.00 $171.00 $269,269.00 61.14%
* Other Lens Options 686 3.0% $72.14 $49.00 $15,875.96 32.08%
Polarized 680 3.0% $95.00 $53.00 $28,560.00 44.21%
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***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 3 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2021 - August 2021
Standard Scratch Coating 580 2.6% $20.00 $11.00 $5,220.00 45.00%
Digital SV 420 1.9% $60.00 $28.00 $13,440.00 53.33%
Ultraviolet Coating 417 1.9% $20.00 $9.00 $4,587.00 55.00%
Tint 195 0.9% $20.00 $14.00 $1,170.00 30.00%
Trivex 135 0.6% $75.00 $48.00 $3,645.00 36.00%
Mirror 33 0.1% $120.00 $72.00 $1,584.00 40.00%
Tint Gradient 17 0.1% $24.00 $15.00 $153.00 37.50%
High Index Glass 1 0.0% $165.00 $0.00 $165.00 100.00%
46,431 $3,479,237.96 $6,012,972.96 $2,561,769.00 57.40%
Other Lens Options consist of: Oversize, Blended, Edge Polish, High Luster Edge Polish, Roll & Polish, Roll Edge, Rimless Drill, & Slab-Off
Patient Satisfaction
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Overall, I am satisf ied with the vision care received
It was easy to obtain member assistanc
The Vision Care Services Representative was courteous, helpful andknowledgeable
The website was helpful and easy to use
The value of the vision program was worthwhile
Communication material provided me with the necessary benefit information
The off ice location was convenient
The off ice hours were convenient
I obtained an appointment within a reasonable period of time
The off ice was neat and professional
The waiting time in the provider's off ice was reasonable
The off ice staff was friendly and courteous
The time spent with me by the provider and staff was suff icient
The examination was thorough and met my expectations
I am satisf ied with the prescription I received
I am happy with the f it and comfort of my eyeware
My eyewear arrived within the time frame indicated
91%
98%
99%
96%
97%
97%
98%
99%
95%
99%
99%
99%
98%
98%
97%
96%
95%
* These results are compiled by soliciting and receiving responses from a statistically accurate sampling of the benefit recipients of this program.
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***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 4 of 5
Appendix 7.8
Davis Vision Client Review
Group: State of Tennessee
Reporting Period: January 2021 - August 2021
Selected Benefit Contracts:
State of Tennessee - Active & Retiree (Basic Plan)10P100001216
State of Tennessee - Cobra (Basic Plan)10P100001217
State of Tennessee - Active & Retiree (Expanded Plan)10P100001218
State of Tennessee - Cobra (Expanded Plan)10P100001219
GP:
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***CONFIDENTIAL & PROPRIETARY*** 09/23/2021Page 5 of 5
Appendix 7.8