David L. Long, PMP, 17975 Sunburst Dr., Monument, CO 80132 Six Sigma Black Belt 719-650-9851

dave@davidlongonline.com A proven senior program manager with a MBA and over fifteen years experience in telecommunications and IT. An effective facilitator who fosters open communication channels between stakeholders and drives projects to a successful solution. A technically skilled program manager offering demonstrated lifecycle results in managing project and program development through project plans to include contract negotiations, requirements planning, scheduling, design, development, scope management, risk mitigation, financial control, reporting, internal and external testing, and project closure procedures. Multifunctional business expertise includes:

♦ PMP and Six Sigma Black Belt Certified ♦ Project and PMO Management ♦ Earned Value Management ♦ Product Delivery Management ♦ Customer Facing Leadership ♦ System Development Lifecycle Processes

♦ Cross-functional Team Management ♦ Global Projects and Programs ♦ Leading and Mentoring Project Managers ♦ Communications and Coordination ♦ Financial Analysis, Budgeting and ROI ♦ Risk Management and Contingency Planning

Employment History

Consultant, Senior Project Manager, Compassion International 2/10 – Present

Compassion International exists as a Christian child advocacy ministry that releases children from spiritual, economic, social and physical poverty and enables them to become responsible, fulfilled Christian adults. I am on contract assignment through Teksystems at this engagement. • Lead strategic, global projects looking at the next generation of processes and systems that will help

Compassion reach its goal of 300% growth in the number of children being moved out of poverty by 2020 • Led a strategic risk analysis project for an existing monolithic CRM system to a successful completion • Led a project to analyze current global field operations and local agent process flows • Identify and define contingency plans to mitigate project risks and insure customer perceived value • Manage customer’s expectations with effective communications while building trusting relationships • Interface with the clients to document project requirements, Service Level Agreements (SLAs) and

product roadmaps • Facilitate project steering committee meetings and ensure all documentation is completed for all phases

of the project life cycle • Manage projects utilizing Planview and MS Project to include contract negotiations, statement of work,

requirements, development, testing and delivery • Conduct ROI assessments • Contribute my expertise of Project Management Professional (PMP) and Program Management Office

(PMO) methodologies to provide standardized processes and productivity improvements for program evaluations

Director/Senior Project Manager, Aspen Reflections, Inc. 5/08 – 2/10

Aspen Reflections, Inc. is an e-commerce marketing company. • Researched new markets for the company, evaluated product offerings and was responsible for the

design and implementation of new e-commerce websites that increased company revenue by 50% • Researched, evaluated and added new vendors to the existing e-commerce website adding products that

increased margins by 20% • Gathered requirements and determined use cases for new web site process flows and designs • Evaluated risk of new vendor implementations and developed contingency plans • Aligned resources and managed to on time schedule delivery

Consultant, Senior Project Manager/Team Lead, Verizon Business 8/06 – 5/08 One of three operating units of Verizon Communications Inc. (NYSE: VZ), Verizon Business delivers advanced IP, data, voice and wireless solutions to large business and government. I was on a contract assignment through Teksystems and was extended for an additional year past the two-year consultant deadline by executive management request.

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• Senior Project Manager, Single Stack Program o Managed all projects within the Order Management Department including those providing new

products for use by internal clients o Collaborated with departments such as Finance and Sales ensuring departmental needs were

accounted for in the design of products o Worked with Service Oriented Architecture (SOA) and web applications in a distributed

environment o Prepared and reviewed project financial status for all open projects within the department o Identified problems, gathered and analyzed information and developed alternative solutions o Managed the major integrated releases for the Order Management department

• Senior Project Manager, Billing Domain PMO o Oversaw all billing domain projects within this $150M effort for commercial and personal billing

consolidation o Provided executive management guidance on the internal products being offered within the

program effort o Prepared executive reports for the CIO for Verizon Business

• Senior Project Manager and Team Lead, Billing Transformation PMO o Evaluated the products being offered to internal and external customers as they applied to the

customer billing effort o Implemented Earned Value Analysis for the program management office o Program reporting for Verizon Business CIO o Led and mentored two other senior project managers

Consultant, Lead Senior Project Manager, MCI 6/05 – 8/06

MCI was an early innovator in long distance and was purchased by Verizon Communications Inc. in 2006. I was on contract assignment through Teksystems during this period. • Led all projects within the Messaging, Directory and Security department • Led the conversion to MS Exchange and extension of the BlackBerry Enterprise solution to all executive

management within MCI • Provided both developmental and managerial control over highly visible, enterprise-wide projects • Allocated resources, mitigated project risks, and assessed and balanced priorities • Managed scope, financial control and maintained project direction with cross-functional groups • Assessed synergies within proposed projects to leverage existing solutions and development resources

to their best advantage • Executive-level reporting of projects under my direct control and sub-projects managed by other project

managers

Consultant, Project Manager, Premiere Global Services 4/05 – 6/05 Premiere Global Services, Inc. is a global provider of communication technologies. I was on contract assignment through Teksystems during this period. • Managed an intense, time-sensitive discovery process project initiated by the Finance Department • Determined the data flows, escalation paths and process ownership for Premiere’s global (EMEA, Asia

PAC and North America) metering process used for customer billing • Charged with bringing the project to conclusion before the North American rollout of a third party billing

system in June 2005 • Delivered project within specified requirements on time

Director, IT Development, Aspen Reflections, Inc. 4/02 – 4/05

Aspen Reflections, Inc. is an e-commerce marketing company. • Developed short and long term strategic planning for software development projects • Responded to Request For Proposals (RFPs) from potential clients for e-commerce development and

marketing • Collaborated with clients to document Statement of Works (SOWs), requirements documents and to be

their single point of contact throughout the lifecycle of the project • Full PMO and SDLC management of e-commerce web site development • Drove architecture design for development and delivery

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• Implemented IT policies, development methodologies, delivery techniques, and tracking programs • Accountable for schedule cost and management including cost and schedule variance analysis • Identified continuous improvement opportunities in all aspects of the customer lifecycle process • Implemented corporate initiatives including time reporting and quality assurance processes

Project Manager, Wireless Engineering, WorldCom 10/00 - 4/02

WorldCom was for a time the second largest long distance phone company. • Managed a project that integrated a legacy billing system onto a new billing platform which allowed

WorldCom to invoice for over $60MM of previous unbilled customer accounts • Managed multiple high priority, high profile projects spanning multiple business functions • Managed project satisfaction assessments ensuring compliance with approved standards • Managed and coordinated activities of project managers, employees and contractor resources • Coordinated activities with external departments and conducted project status reporting to both the

business owners and Systems Engineering upper management Project Manager and Lead Programmer, Aspen Reflections, Inc. 4/98 - 10/00

• Managed the development and delivery of e-business applications of this Internet marketing firm • Conducted program reviews of all active projects and post-audit analysis of completed projects • Directed profit and loss, analyzed and recommended development and e-commerce tools and designed

leading-edge solutions • Defined requirements through customer meetings and documented Statements of Work (SOW) • Implemented software development life cycle practices

Additional Experience Digital Equipment Corporation Project Engineering Technical Lead KN Energy, Inc.

Project Applications Manager ConocoPhillips Director, Natural Gas Futures Trading Marketing Coordinator, Propane Marketing Senior International Buyer, Purchasing Clayton Williams Energy, Inc. Director, Purchasing Department

Education B.S. (Dual major - Marketing / Management and Organizational Behavior), University of Colorado at Colorado

Springs M.B.A. (Finance), University of Colorado at Colorado Springs

Other Training Six Sigma Black Belt Certification Project Management Institute, Project Management Professional Certification (PMP) Managerial Grid (Managing People through Knowledge) Effective Management Skills Effective Presentation Skills Principal Centered Leadership by Stephen Covey The 7 Habits of Highly Effective People by Stephen Covey