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    LaCie d2 DVDRW Drive

    User Manual page 1Table of Contents

    Table of Contents

    Health, Saety & General Use Precautions 4

    Health & Saety Precautions 4

    General Use Precautions 4

    1. Introduction 6

    1.1. Minimum System Requirements 7

    1.2. Box Content 81.3. Views o the Drive 9

    1.4. Cables and Connections 12

    1.5. Supported DVD and CD Formats 13

    2. Connecting Your LaCie d2 DVDRW Drive 15

    2.1. Installing DVD/CD Burning Sotware 16

    2.2. Connecting the Power Supply 17

    2.3. Connecting the USB 2.0 Cable 182.4. Connecting the FireWire 400 Cable 19

    3. Using Your LaCie d2 DVDRW Drive 20

    3.1. Inserting Discs 20

    3.2. Accessing Discs 20

    3.3. Ejecting Discs 21

    3.4. Emergency Disc Ejection 21

    4. Helpul echnical Inormation 22

    4.1. File System Formats 22

    4.2. DVDRW Writing Methods 23

    4.3. About DVD/CD Available Capacity 24

    4.4. FireWire Questions & Answers 25

    4.5. USB Questions & Answers 26

    4.6. Choosing between FireWire and USB (USB 2.0 & FireWire only) 27

    4.7. Data ransers 27

    5. roubleshooting 28

    5.1. Mac roubleshooting 29

    5.2. Windows roubleshooting 32

    6. Contacting Customer Support 35

    6.1. LaCie echnical Support Contacts 36

    7. Warranty Inormation 37

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    LaCie d2 DVDRW Drive

    User Manual page 2Forward

    Copyrights

    Copyright 2011 LaCie. All rights re-served. No part o this publication may

    be reproduced, stored in a retrieval sys-

    tem, or transmitted in any orm or by

    any means, electronic, mechanical, pho-

    tocopying, recording or otherwise, with-

    out the prior written consent o LaCie.

    TrademarksFireWire, Apple, Mac, and Macintosh

    are registered trademarks o Apple Inc.

    Microsot, Windows, Windows 98 SE,

    Windows Millennium Edition, Win-

    dows 2000, Windows XP and Win-

    dows Vista are registered trademarks o

    Microsot Corporation. All trademarks

    mentioned in this manual are the prop-

    erty o their respective owners.

    Changes

    Te material in this document is or in-

    ormation only and is subject to change

    without notice. While reasonable eorts

    have been made in the preparation othis document to assure its accuracy,

    LaCie assumes no liability resulting

    rom errors or omissions in this docu-

    ment, or rom the use o the inorma-

    tion contained herein. LaCie reserves

    the right to make changes or revisions

    in the product design or the product

    manual without reservation and withoutobligation to notiy any person o such

    revisions and changes.

    Canada Compliance Statement

    Tis Class A digital apparatus meets

    all requirements o the Canadian Inter-

    erence-Causing Equipment Regula-

    tions.

    Federal Communications Com-

    mission Radio Frequency Inter-

    erence Statement (FCC)

    WARNING: Changes or modications

    to this unit not expressly approved bythe party responsible or compliance

    could void the users authority to oper-

    ate the equipment.

    Tis equipment has been tested and

    ound to comply with the limits or a

    Class B digital device, pursuant to Part

    15 o the FCC Rules. Tese limits aredesigned to provide reasonable protec-

    tion against harmul intererence when

    the equipment is operated in a com-

    mercial environment. Tis equipment

    generates, uses, and can radiate radio

    requency energy, and i not installed

    and used in accordance with the instruc-

    tions, may cause harmul intererence to

    radio communications. However, there

    is no guarantee that intererence will

    not occur in a particular installation. I

    this equipment does cause harmul in-

    tererence to radio or television recep-

    tion, which can be determined by turn-

    ing the equipment o and on, the useris encouraged to correct the intererence

    by one o the ollowing measures:

    Reorient or relocate the receiving an-

    tennas.

    Increase the separation between the

    equipment and the receiver.

    Connect the equipment into an out-

    let on a circuit dierent rom that to

    which the receiver is connected.

    Consult the reseller or an experi-

    enced radio/V technician or help.Shielded cables and I/O cards must

    be used or this equipment to comply

    with the relevant FCC regulations.

    Tis device complies with Part 15 o

    the FCC rules. Operation is subject to

    the ollowing two conditions: (1) this de-

    vice may not cause harmul intererence,and (2) this device must accept any inter-

    erence received, including intererence

    that may cause undesired operation.

    Manuacturers Declara-

    tion or CE Certifcation

    We hereby certiy that this device is in

    compliance with both the EMC Direc-tive (2006/95/EC) and the Low Voltage

    Directive (2004/108/EC) issued by the

    Commission o the European Commu-

    nity.

    Compliance with these directives im-

    plies conormity to the ollowing Euro-

    pean Norms:

    Class B EN60950, EN55022,

    EN50082-1, EN61000-3-2

    Class I Laser product

    Tis equipment is certied to comply

    with DHHS Rule 21 CFR Chapter I,

    subchapter J in eect as o the date omanuacture.

    Tis equipment is classied as a

    Class I Laser product and no hazard-

    ous laser radiation is emitted outside the

    drive.

    ested o ComplyWith FCC standards

    FOR HOME OR

    OFFICE USE

    LaCie d2 DVDRW

    110427 v1.2

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    LaCie d2 DVDRW Drive

    User Manual page 3Forward

    Tis symbol on the prod-

    uct or on its packagingindicates that this product

    must not be disposed o

    with your other household waste. In-

    stead, it is your responsibility to dispose

    o your waste equipment by handing it

    over to a designed collection point or

    the recycling o waste electrical and

    electronic equipment. Te separatecollection and recycling o your waste

    equipment at the time o disposal will

    help to conserve natural resources andensure that it is recycled in a manner

    that protects human health and the

    environment. For more inormation

    about where you can drop o your

    waste equipment or recycling, please

    contact your local city oce, your

    household waste disposal service, or the

    shop where you purchased the product.

    CAUTION: Modications

    not authorized by the manuac-turer may void the users authority

    to operate this device.

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    LaCie d2 DVDRW Drive

    User Manual page 4Forward

    Health, Saety & General Use Precautions

    Te drive you have just purchased

    includes a laser diode device, which clas-

    sies it as a Laser Class I product. Tis

    laser is not dangerous or the user under

    normal operating conditions. However,

    we strongly advise you not to place any

    refective objects in the disc loading sys-

    tem, due to the risk o exposure to laser

    emissions that may be refected by such

    objects. Always ollow the basic pre-

    cautions listed below to use your LaCie

    drive saely and correctly. Respecting

    these guidelines will help to avoid the

    possibility o personal injury to yoursel

    or others, as well as to prevent dam-

    age to your device and other computer

    equipment. Tese include, but are not

    limited to, the ollowing precautions.

    Health & Saety Precautions

    Read this User Manual careully, and

    ollow the correct procedure when

    setting up the device.

    Do not look inside or place your

    hand over the open media tray. Never

    look directly or indirectly (with a

    mirror) at the laser diode, even when

    the device is not in operation. I you

    expose your eyes to the laser inside

    you drive, you risk damage or loss o

    your vision or other injury.

    Do not open your drive or attempt to

    disassemble or modiy it. Never in-

    sert any metallic object into the drive

    to avoid any risk o electrical shock,re, short-circuiting or dangerous

    emissions. Your drive contains no

    user-serviceable parts. I it appears to

    be malunctioning, have it inspected

    by qualied LaCie service sta.

    Never expose your device to rain or

    use it near water or in damp or wet

    conditions. Never place containers

    on it containing liquids that may spill

    into its openings. Doing so increases

    the risk o electrical shock, short-cir-cuiting, re or personal injury.

    Make sure that the computer and

    drive are electrically grounded. I the

    devices are not grounded, there is an

    increased risk o electrical shock.

    General Use Precautions

    Do not expose the drive to tempera-

    tures outside the range o 5 C to 40

    C (41 F to 104 F) during opera-

    tion. Doing so may damage the drive

    or disgure its casing. Avoid placing

    your drive near a source o heat or

    exposing it to sunlight (even through

    a window). Inversely, placing your

    drive in an environment that is too

    cold or humid may damage the unit.

    Do not block the ventilation outlets

    on the rear o the drive. Tese help

    to keep your drive cool during opera-

    tion. Blocking the ventilation outlets

    may cause damage to your drive and

    cause an increased risk o short-cir-

    cuiting or re.

    Always unplug the drive i there is a

    risk o lightning or i it will not be

    used or an extended period o time.

    Otherwise, there is an increased risk

    o electrical shock, short-circuiting

    or re.

    Do not place heavy objects on top o

    the drive or use excessive orce on its

    buttons, connectors and tray.

    Always place your drive in a hori-

    zontal position beore using it. Tis

    LaCie drive has not been designed to

    be used in an upright position. Tis-

    may result in damage to the device or

    data loss.

    Always remove the disc rom the disc

    tray beore transporting your drive.

    Otherwise, written data may be de-

    stroyed or the drives internal compo-

    nents may be damaged.

    Never use excessive orce on the disc

    loading system; discs should be in-

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    LaCie d2 DVDRW Drive

    User Manual page 5Forward

    serted eortlessly into your drive.

    I you detect a problem, consult theroubleshooting section and contact

    your ater-sales department.

    Protect your drive rom excessive ex-

    posure to dust during use or storage.

    Dust can build up inside the device,

    increasing the risk o damage or mal-unction.

    Never use benzene, paint thinners,

    detergent or other chemical prod-

    ucts to clean the outside o the drive.

    Such products will disgure and

    discolor the ront panel and casing.Instead, use a sot, dry cloth to wipe

    the device.

    IMPORTANT INFO: Any loss, corruption or destruction o data while using a LaCie drive is the sole responsibility o the

    user, and under no circumstances will LaCie be held liable or the recovery or restoration o this data. o help prevent the loss

    o your data, LaCie highly recommends that you keep WO copies o your data; one copy on your external hard drive, or

    instance, and a second copy either on your internal hard drive, another external hard drive or some other orm o removable

    storage media. LaCie oers a complete line o CD and DVD drives. I you would like more inormation on backup, please

    reer to our website.

    IMPORTANT INFO: 1GB = 1,000,000,000 bytes. 1B = 1,000,000,000,000 bytes. Once ormatted, the actual available

    storage capacity varies depending on operating environment (typically 5-10% less).

    MANUAL NOTE: Several sections o this user

    manual contain inormation about three dierent

    LaCie d2 DVDRW Drives. Dierences betweendrives are noted where applicable. Make sure to reer

    to the sections about your specic drive.

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    LaCie d2 DVDRW Drive

    User Manual page 6Introduction

    1. Introduction

    LaCie d2 DVDRW Drive Capabilities Create and record your own music, movie & photo CD/DVDs

    LightScribe: design & etch custom, proessional labels

    Optimum perormance with ast 20x write speed

    Record to DL DVDR, DVDR/RW & CD-R/RW

    Congratulations on the purchase o your new

    LaCie d2 DVDRW Drive your complete DVD and

    CD creation solution! Tis drive gives you maximum

    compatibility with the various DVD and CD ormats,

    reading and writing to all o the popular standards

    (DVDRDL, DVDRW, CD-R, CD-RW).

    Double Layer DVD Recording

    With the same technology that underpins Holly-

    wood-style DVD-Videos, Double Layer (DL) discs are

    compatible with most consumer set-top DVD playersand computer DVD-ROM drives.

    On one DVD+R9 DL disc, youll be able to store up

    to our hours o MPEG-2 video, sixteen hours o VHS-

    quality video or increase the video bit rate or higher

    quality movies. And with 8.5GB o storage space on a

    single DL disc, theyre ideal or archiving and backup

    applications, and could even be used as replacement or

    tape in some instances.

    Now you have the tools to make high-impact, pro-

    essional quality DVD videos, conveniently make sys-

    tem backups and preserve all o your memories or the

    uture.

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    LaCie d2 DVDRW Drive

    User Manual page 7Introduction

    1.1. Minimum System Requirements

    Mac Users

    USB 2.0 & FireWire USB

    FireWire 400 or USB equipped computer

    Mac OS X 10.3.9

    Power PC G4 or higher, Mac Intel processor

    256MB RAM

    USB equipped computer

    Mac OS X 10.3.9

    Power PC G4 or higher, Mac Intel processor

    256MB RAM

    Direct-disc labeling requires LightScribe CD/DVDs (not inlcuded)

    Linux Users

    USB 2.0 & FireWire USB

    FireWire 400 or USB equipped computer

    Linux-based system

    256MB RAM

    USB equipped computer

    Linux-based system

    256MB RAM

    Direct-disc labeling requires LightScribe CD/DVDs (not inlcuded)

    Windows Users

    USB 2.0 & FireWire USB

    FireWire 400 or USB equipped computer

    Windows XP or Windows Vista

    Pentium IV processor or higher 256MB RAM

    USB equipped computer

    Windows XP or Windows Vista

    Pentium IV processor or higher 256MB RAMM

    Direct-disc labeling requires LightScribe CD/DVDs (not inlcuded)

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    LaCie d2 DVDRW Drive

    User Manual page 8Introduction

    1.2. Box Content

    IMPORTANT INFO: Please save your pack-

    aging. In the event that the drive should need to

    be repaired or serviced, it must be returned in its

    original packaging.

    Your LaCie d2 DVDRW Drive box should contain

    the ollowing:

    Quick Install Guide

    LaCie d2 DVD RWUSB2.0

    *FireWire 400 cable not included with LaCie d2DVDRW USB-only model.

    1

    2 3

    5 6

    1 LaCie d2 DVDRW Drive

    2 USB 2.0 cable

    3 FireWire 400 cable*

    4 Power supply

    5 Quick Install Guide

    6 LaCie d2 DVD Utilities CD-ROM

    4

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    LaCie d2 DVDRW Drive

    User Manual page 9Introduction

    1.3. Views o the Drive

    Front View (all models)

    1

    1 Disc ray - Open the tray by pressing the load/eject button, then place a DVD or CD into the

    tray with the label acing up. Close the tray by

    pushing the load/eject button or pushing the

    ront part o the tray. Tis drive has not been

    designed to accept media with cartidges.

    2 Drive Activity LED

    3 Emergency Eject Hole Insert a straightened

    paper clip (or similar object) and push to eject the

    tray i the load/eject button does not work. In

    normal operation, the eject button should always

    be used to unload the tray. I you must use the

    emergency eject hole, make sure the drives power

    is turned o and wait until disc rotation has

    stopped.

    4 Load/Eject Button Push this button to open

    the media tray.

    32 4

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    LaCie d2 DVDRW Drive

    User Manual page 10Introduction

    Rear View (USB 2.0 & FireWire 400)

    1 On/O Switch

    2 Power Supply Connection - Tis is where you

    plug in the AC adapter supplied with the drive.

    See section 2.2. Connecting the Power Supply

    or more inormation.

    3 Hi-Speed USB 2.0 Port - Tis is where you plug

    in the USB 2.0 cable urnished with the drive.

    4 FireWire 400 Ports - Tis is where you plug in

    the FireWire 400 cables supplied with the drive.

    See section 2.4. Connecting the FireWire 400

    Cable or more inormation. See section 2.3.

    Connecting the USB 2.0 Cable or more inor-

    mation.

    LaCie Ltd. XXXXXX

    Serial Number XXXXXXXXX

    ON

    OFF

    2 3 41

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    LaCie d2 DVDRW Drive

    User Manual page 11Introduction

    Rear View (USB 2.0)

    1 On/O Switch

    2 Power Supply Connection - Tis is where you

    plug in the AC adapter supplied with the drive.

    See section 2.2. Connecting the Power Supply

    or more inormation.

    3 Hi-Speed USB 2.0 Port - Tis is where you plug

    in the USB 2.0 cable urnished with the drive.

    LaCie Ltd. XXXXXX

    Serial Number XXXXXXXXX

    ON

    OFF

    2 31

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    LaCie d2 DVDRW Drive

    User Manual page 12Introduction

    1.4. Cables and Connections

    Hi-Speed USB 2.0

    USB is a serial input/output technology or connect-

    ing peripheral devices to a computer or to each other.

    Hi-Speed USB 2.0 is the latest implementation o this

    standard, and it provides the necessary bandwidth and

    data transer rates to support high speed devices such as

    hard drives, CD/DVD drives and digital cameras.

    USB Icons

    Tese icons will help you easily identiy the USB

    interaces. Tey appear on USB cables and next to the

    USB port connectors on certain computers.

    USB 2.0 Cables

    Your LaCie drive is shipped with a Hi-Speed USB

    2.0 cable to ensure maximum data transer perormance

    when connected to a Hi-Speed USB 2.0 port. Te cable

    will also work when connected to a USB 1.1 port, but

    drive perormance will be limited to USB 1.1 transerrates.

    USB 2.0 icon USB 1.1 icon

    USB 2.0 Cable and Cable End

    FireWire 400

    FireWire 400, also known as IEEE 1394a, is a high-

    speed serial input/output technology or connecting pe-

    ripheral devices to a computer or to each other.

    FireWire 400 Cable and Cable End

    iLink/DV Cable and Cable End (Sold sepa-

    rately)

    FireWire Icons

    Teses icons will help you easily identiy the FireWire

    interace. Tey appear on FireWire cables, and next to the

    FireWire port connectors on certain computers.

    FireWire

    icon

    iLink icon DV icon

    FireWire Cables

    Tere are two types o FireWire 400 cables on the

    market: 6-to-6-pin and 6-to-4-pin (not included) ca-

    bles.

    L Ci d2 DVD RW D i I d i

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    LaCie d2 DVDRW Drive

    User Manual page 13Introduction

    DVD and CD Media Format Defnitions

    DVD+RW Discs

    Best suited or: backing up and archiving digital con-

    tent. Tese discs are unctionally similar to CD-RW and

    DVD-RW discs, but utilizes the same recording

    techniques as DVD+R.

    Incorporates the Direct Overwrite (DOW) system,

    allowing data to be written directly over existing data

    in a single pass.

    DVD-RW Discs

    Best suited or: backing up and archiving digital con-

    tent.

    Tese discs serve the same general purpose as CD-

    RW media, but with 4.7GB o space versus 650MB.

    Discs can be written and erased up to 1,000 times.

    DVD+R Discs

    Best suited or: recording DVD videos, storing mul-

    tiple photo albums and data DVDs under 4.7GB.

    Tese discs have the same write-once concept as

    CD-R media, but with 4.7GB o capacity versus

    700MB or CD-R discs. DVD+R supports lossless linking and the com-

    bination o Constant Angular Velocity (CAV) and

    Constant Linear Velocity (CLV) recording tech-

    niques.

    DVD-R Discs

    Best suited or: recording DVD videos, storing mul-tiple photo albums and data DVDs under 4.7GB.

    Tese discs are also unctionally similar to CD-R

    media, and have the same capacity as DVD+R discs.

    Tere are two types o DVD-R discs: DVD-R Gen-

    eral, which are intended or home applications, and

    DVD-R Authoring, which are intended or proes-

    sional DVD-Video development applications.DVD+R9 DL and R-9 DL (Double Layer) Discs

    Ideal or: recording high-quality DVD videos, back-

    ing up and archiving large data DVDs.

    Format Type o Disc Write Speed Capacity

    DVD DVDR DL 16x/12x 8.5GB

    DVDR 22x 4.7GB

    DVD+RW 8x 4.7GB

    DVD-RW 6x 4.7GB

    DVD-ROM (Single and dual layer)--

    4.7/8.5

    GB

    CD CD-R 48x 700MB

    CD-RW 32xv 650MB

    CD-ROM -- --

    1.5. Supported DVD and CD Formats

    L Ci d2 DVDRW D i I t d ti

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    LaCie d2 DVDRW Drive

    User Manual page 14Introduction

    Tese discs ollow the DVD+ recording tech-

    niques, but with 8.5GB o capacity versus 4.7GB or

    DVDR discs.

    With the increased capacity, it is now possible to in-

    crease the video bit rate or higher quality DVD videos.

    CD-R Discs

    Best suited or: recording audio CDs, storing photos

    and or data CDs.

    Files can not be deleted rom CD-R discs, and you

    cannot write over existing les on a CD-R disc.

    CD-RW Discs

    Best suited or: passing medium sized les around an

    oce or among students. Discs can be reormated up to 1,000 times, and les

    can be written over.

    Most CD-ROM drives and audio CD players can-

    not read CD-RW discs.

    For Best Recording Results

    Close all other open programs and disconnect

    rom the internet

    Copy data to your hard drive rst

    Check media speed rating

    Use media that is ree o scratches and nger-

    prints

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    LaCie d2 DVDRW Drive Getting Connected

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    LaCie d2 DVDRW Drive

    User Manual page 16Getting Connected

    Insert your LaCie DVD Utilities DVD-ROM into

    your computers internal DVD drive and ollow the in-

    structions below or your LaCie d2 DVDRW Drive

    model. For more inormation about the various pro-

    grams, please reer to the sotwares Help menu.

    Installing the Recording Sotware

    2.1. Installing DVD/CD Burning Sotware

    IMPORTANT INFO: Available sotware vary

    rom one model to another. For a complete list o

    sotware, please check the packaging o your productor the label o the included CD- or DVD-ROM.

    Available sotware includes (depending on chosen

    model):

    Recording Sotware

    oast itanium (Mac)

    oast Basic (Mac)

    Easy Media Creator (Windows)

    LaCie reserves the right to include a higher ver-

    sion o these sotware or dierent sotware. Pleasecheck your product packaging or an exact list.

    Please seewww.roxio.com or inormation on oast

    itanium, oast Basic and Easy Media Creator.

    Please check the LaCie website or sotware updates:

    www.lacie.com/support/drivers/dvd

    TECHNICAL NOTE: You will be prompted

    or the CD key the rst time you use oast i-

    tanium. Te serial number or oast itanium is

    located on the ront o the LaCie d2 DVDRW

    Utilities CD-ROM sleeve.

    USB 2.0 & FireWire

    Mac

    Double-click the LaCie DVD Utilities DVD-ROM

    icon and open the oast Basic older. Drag and drop

    the Roxio oast Basic application icon into the Applica-

    tions older on your hard drive.

    PC

    Double-click the LaCie DVD Utilities DVD-ROM

    icon and then open the Easy Media Creator older.

    Double click the installer and ollow the on-screen in-

    structions.

    USB 2.0-only

    Double-click the LaCie DVD Utilities DVD-ROM

    icon and then open the Easy Media Creator older.

    Double click the installer and ollow the on-screen in-

    structions.

    LaCie d2 DVDRW Drive Getting Connected

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    LaCie d2 DVDRW Drive

    User Manual page 17Getting Connected

    1. Connect Cable A to your LaCie Drive.

    2. Connect Cable B to the power supply brick (C).

    3. Connect Cable B to a surge protector or wall outlet.

    2.2. Connecting the Power Supply

    Te power supply kit is composed o two cables: one

    cable (A) connects to the LaCie drive; and the other

    cable (B) connects to a power outlet, such as a wall out-

    let or a surge protector.

    LaCieLtd.

    XXXXXX

    SerialNumbe

    r XXXXXXXXX

    ONO

    FF

    C

    CAUTION:

    Only use the AC adapter supplied with your spe-cic LaCie drive. Do not use a power supply rom

    another LaCie drive or another manuacturer. Us-

    ing any other power cable or power supply may

    cause damage to the device and void your war-

    ranty.

    Always remove the AC adapter beore transport-

    ing your LaCie drive. Failure to remove the adapt-er may result in damage to your drive and will void

    your warranty.

    I your power supply gets damaged, a re-

    placement can be purchased rom your lo-

    cal LaCie retailer or on the LaCie Web site:

    www.lacie.com

    A B

    LaCie d2 DVDRW Drive Getting Connected

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    User Manual page 18g

    2.3. Connecting the USB 2.0 Cable

    TECHNICAL NOTE: Your drive must be

    connected to a USB 2.0 (as opposed to USB 1.1)

    port. See section 1.4. Cables and Connections.

    TECHNICAL NOTE: For more inormation

    on USB connections, see the ollowing sections:

    1.4. Cables and Connections

    4.5. USB Questions & Answers

    1. Connect the power supply cable (see section 2.2.

    Connecting the Power Supply).

    2. Connect the Hi-Speed USB 2.0 cable to the USB

    2.0 port on the back o the drive (Fig. 01).

    3. Attach the other end o the interace cable to an

    available USB port on your computer (Fig. 02).

    4. Your drive should now be ready or use. o veriythat your drive is correctly installed and communi-

    cating with your computer, ollow these steps:

    Mac Users

    In the Apple menu, click on About Tis Mac, then

    More Ino. Tis will open the Apple System Profler.

    Your drive should be listed under the Hardware cat-egory.

    Windows Users

    Right click your My Computer older and select

    Properties. Click on General. Your drive should be listed.

    L aC ie L td . X XX XX X

    Serial Number XXXXXXXXX

    ON

    OFF

    Fig. 01

    Fig. 02

    LaCie d2 DVDRW Drive Getting Connected

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    User Manual page 19g

    L i L . XXXXXX

    ri l um r XXXXXXXXX

    2.4. Connecting the FireWire 400 Cable

    1. Connect the power supply cable (see section 2.2.

    Connecting the Power Supply).

    2. Connect the FireWire 400 cable to a FireWire 400

    port on the back o the drive (Fig. 03).

    3. Attach the other end o the interace cable to an

    available FireWire 400 port on your computer (Fig.

    04).4. Your drive should now be ready or use. o veriy that

    your drive is correctly installed and communicating

    with your computer, ollow these steps:

    Mac Users

    In the Apple menu, click on About Tis Mac, then

    More Ino. Tis will open the Apple System Proler.

    Your drive should be listed in the Hardware category.

    Windows Users

    Right click your My Computer older and select

    Properties. Click on General. Your drive should be

    listed.

    TECHNICAL NOTE: For more inormation

    on USB connections, see the ollowing sections:

    1.4. Cables and Connections

    4.4. FireWire Questions & Answers

    Fig. 03

    Fig. 04

    LaCie d2 DVDRW Drive Using Your d2 DVDRW Drive

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    User Manual page 20

    3. Using Your LaCie d2 DVDRW Drive

    3.1. Inserting Discs

    To insert a disc:

    1. Push the open/close button on your LaCie d2

    DVDRW Drive.

    2. When the disc tray opens, put the DVD or CD me-

    dia into the tray with the label side acing up. Make

    sure the DVD or CD is correctly placed in the center

    o the disc tray.

    3. Push the open/close button to close it.

    Do not attempt to orce the door open; you will

    damage the drive. Te power must be on in order toopen the drive. Te drive must be on a fat surace to

    work correctly.

    To close the disc tray:

    Push the open/close button. Pushing the media tray

    closed is not recommended.

    CAUTION:

    Do not orce the disc tray open or closed. You

    will damage the drive.

    Always remove discs beore transporting the

    drive.

    Never move the drive while it is in operation. Tis drive is not compatible with cartridges.

    3.2. Accessing Discs

    Mac Users

    Te DVD or CD volume will appear as an icon on

    the desktop. Click on the icon to access the contents o

    the DVD or CD.

    Windows Users

    Te DVD or CD volume will appear in your My

    Computer older. Click on the icon to access the con-

    tents o the disc.

    Fig. 05

    LaCie d2 DVDRW Drive21

    Using Your d2 DVDRW Drive

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    User Manual page 21

    3.3. Ejecting Discs

    Mac Users

    1. Drag the DVD/CD icon on the desktop to the

    rash. Te disc tray will open.

    2. Remove the disc.

    3. Push the open/close button on the drive to close the

    disc tray.

    Windows Users

    1. Press the open/close button on the ront o the drive.

    2. Remove the disc.

    3. Push the open/close button on the drive to close the

    disc tray.

    CAUTION:Do not attempt to open thedrives disc tray or remove the disc while the unit

    is in use and being accessed by the computer. You

    may injure yoursel and/or damage the drive and/

    or your computer system. Do not transport the

    drive with the disc tray open or with a DVD or CD

    disc inside. Doing so may damage the drive and/or

    data stored on the disc, and will void your warranty.

    CAUTION: Make sure the drive is o and the

    power unplugged beore attempting the emergency

    ejection procedure.

    3.4. Emergency Disc Ejection

    In the event that a DVD or CD cannot be ejected

    with the open/close button and the sotware is not con-

    trolling the drive, use the emergency eject operation toopen the disc tray.

    1. Switch o the drive and unplug the interace cable.

    2. Insert a small metal poker, such as an unbent paper

    clip, into the emergency eject hole (see Fig. 06) until

    the poker presses against the manual eject mecha-

    nism. You will eel the mechanism eject the disc tray.

    Only use this method i the open/close button isnot working.

    Fig. 06

    LaCie d2 DVDRW Drive

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    4. Helpul Technical Inormation

    When writing DVDR/RW and CD-R/RW discs,

    you will have the option to assign the disc a particular

    le ormat (the way in which a computer names and or-

    ganizes les or storage and to manage data exchange).

    Tere are essentially three le system ormats to be con-

    cerned with when using a LaCie DVD/CD Drive:

    Universal Disk Format (UDF)

    ISO 9660

    Mac OS Extended (also known as HFS+)

    UDF - Tis specication, developed by Optical

    Storage echnologies Association, is the predominant

    le system that allows compatibility across various Blu-

    ray, DVD and CD applications, hardware platorms and

    computer operating systems.

    ISO 9660 - Tis is the standard le system which

    allows media to be read on a Mac, PC or other ma-

    jor computer platorm. Published by the International

    Organization o Standardization, this standard denes

    a le system or DVD-ROM and CDs. It supports

    Microsot Windows, Mac OS and operating systems

    that ollow the Unix specication, but doesnt support

    custom eatures o Mac le systems such as long le

    names or icon options. Microsot created an extension

    to the ormat, called Joliet, which allows or Unicode

    le character names and le names up to 64 characters

    in length (twice as many as the ISO 9660 Level 2 and

    3 specications).

    Mac OS Extended - Also known as HFS+, this isthe le system used by Macintosh. I you will be using

    your disc only on Macs, this is the preerred le ormat.

    Hybrid discs (Mac & PC) - Mac users can also

    choose to create hybrid discs which contain two par-

    titions: one to be viewed by Mac users, one by Win-

    dows users. oast 7 itanium does allow this le system

    choice.

    4.1. File System Formats

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    User Manual page 23

    Disc at Once (DAO) A DVD writing process in

    which the entire DVD is recorded in one session, and

    data cannot be added ater the recording is nished. Di-

    ers rom the CD-R DAO method because the lead-in,

    data area and lead-out areas are all written sequentially.

    Session at Once (SAO) A writing process which

    is similar to DAO, where all o the inormation is writ-ten in one session, but SAO allows or the ability to be-

    gin another session and record at a later time. Tis mode

    allows or greater control o the recording process than

    Packet Writing (PW) or AO, and more disc space can

    be utilized because there is no need or gaps between

    tracks.

    Incremental Recording (IR) A writing processthat is similar to the Session at Once (SAO) CD-R

    writing method; les may be added directly to the

    DVD-R disc one recording at a time, instead o record-

    ing the les to a hard drive beore writing the disc. Te

    minimum recorded size, though, must be at least 32KB

    (even i the le to be recorded is smaller than that), and

    capacities and write speeds are decreased due to the

    overhead o combined lead-in/out areas and data. Also,

    the disc must be nalized beore it may be played back

    by a drive other than the drive recording the disc.

    Multi-Border Recording (MBR) A writing pro-

    cess that is very similar to IR, MBR allows you to make

    an IR disc and then play the disc back on a device that

    recognizes this type o recording method. MBR creates

    a very short boundary zone around a recording session

    so a compatible player or DVD-ROM drive does not

    attempt to play beyond the border o the recorded area,

    instead allowing the unnalized disc to be read by a

    player that supports this recording method.

    Restricted Overwriting (RO) With this method,

    i a disc has already been written to, new data segmentscan be randomly inserted anywhere within the recorded

    boundary. New data, however, can only be added to an

    area o the disc that has already been recorded over and

    rom the point where the last session was stopped.

    Packet Writing (PW) A drag-and-drop writ-

    ing process writing process that is very useul or data

    backup. Buer underrun* is impossible in this mode,because the data is written in packets o a ew KBs.

    Packet Writing is a CPU-intensive process because it

    constantly checks the available space on the disc.

    TECHNICAL NOTE: *Buer Underrun

    Te recording o a disc is a system-intensive applica-

    tion, and the rewritable drive needs a constant streamo data. A buer underrun occurs when the stream o

    data to the rewritable drive is not ast enough to keep

    the rewritable drives buer ull, causing the an error

    in the recording process. I this problem occurs oten,

    turn down the recording speed.

    DAO SAO IR MBR RO PW

    CD X X X

    DVD X X X X

    4.2. DVDRW Writing Methods

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    User Manual page 24

    Tere are important actors to consider when re-

    cording video, audio or data to CD or DVD discs. Te

    DVD media specication provides or two physical

    sizes: 4.7 (12cm) and 3.1 (8cm) (both are .47 (1.2cm)

    thick). DVD discs are single-sided and can have one

    (SL) or two (DL) layers o data.

    Te amount o data or video that a disc can hold are

    dependent upon actors such as the amount o audio and

    the degree o compression o the data, video or audio.

    When media companies reerence the amount

    o data that a disc can hold, they represent the total

    amount in terms o gigabytes (GB), or a billion bytes

    (1000 x 1000 x 1000 bytes). Tis number, though, is not

    the way in which a computer addresses the data; to a

    computer the value is binary and larger than a billion

    bytes 1,073,741,824 (1024 x 1024 x 1024 bytes).

    4.3. About DVD/CD Available Capacity

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    User Manual page 25

    4.4. FireWire Questions & Answers

    What is FireWire /IEEE 1394?

    A serial bus used to connect external computer and

    consumer electronic devices to computers and consumer

    electronic consoles.

    What does IEEE 1394 mean?

    1394 is an abbreviation o IEEE 1394, the name

    given to this highperormance serial bus. IEEE (the

    Institute o Electrical and Electronic Engineers) is the

    name o the engineering corps that developed this stan-

    dard. Te 1394 reers to the 1,394th standard that the

    IEEE has produced.

    What is the relationship between IEEE

    1394, FireWire, iLink and DV?

    Tese our names all reer to the same interace:

    IEEE 1394 - the name o the standard, used in the

    computer industry.

    FireWire - the brand name used by Apple.

    iLink - the brand name used by Sony.

    DV - logo used by video camcorder manuacturers.

    What can the FireWire interace be used

    or?

    With its high data transer rates, FireWire is a great

    interace or consumer electronics, like BD, DVD andCD recorders, external hard drives and video devices,such as digital camcorders, because it has an extremely

    large bandwidth and supports two types o data transer

    (anyschronus and isochronous) which help to guaranteethe transer o time-critical data.

    FireWire is also a point-to-point interace, mean-

    ing that a FireWire device can transmit data to another

    FireWire device without having to go through a com-puter. Tis lets several computers share a given device,

    and also allows up to 63 devices to be daisy-chained to

    the same FireWire bus (with a max o 16 devices onone branch). o daisy-chain, connect your one FireWire

    drive directly to the computer, then connect anotherFireWire drive to the rst FireWire drive.

    Does my computer have a FireWire port?

    All Macs and most recent PCs come with FireWire

    or i-Link interaces. I your computer doesnt include a

    FireWire interace, an extension card can be purchased

    rom your LaCie reseller or rom the LaCie website:www.lacie.com

    Will my LaCie drive work aster i con-

    nected to a FireWire 800 port ?

    No. Your LaCie drive can be connected to a

    FireWire 800 port (cable not supplied) but the speeds

    will remain identical.

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    4.5. USB Questions & Answers

    What Are the Benefts o the USB Inter-

    aces?

    Cross-platorm: All recent Macintoshes and PC in-

    clude USB ports.

    Hot Swappable: No need to shut down or restart

    your computer when adding or removing a USB de-

    vice. Plug it in and its ready.

    Automatic conguration: Once your device is con-

    nected, your computer recognizes the device and

    congures the sotware (Windows XP and Windows

    Vista).

    Daisy-Chaining: with USB ports on your computer,

    you can connect up to 127 peripherals using hubs. Easy Installation: One standardized port and plug

    combination makes it simple to connect.

    Will Hi-Speed USB 2.0 Devices Work on

    USB 1.1 Hubs and Vice Versa?

    You can use your Hi-Speed USB 2.0 devices withUSB 1.1 hubs, but the peripherals will be limited to

    USB 1.1 perormance levels.

    For more inormation about the USB interace,

    please visit the LaCie website:

    www.lacie.com/technologies

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    p g

    4.7. Data Transers

    Data transers are the fow o data that accomplishes

    a task, usually related to moving data rom storage to

    computer RAM or between storage devices. During

    data transers, its best to wait beore launching other

    applications on the same FireWire or USB port. Anom-

    alies may arise with computers that have FireWire or

    USB controllers that do not conorm to OHCI (Open

    Host Controller Interace) standards. In any other con-

    gurations, we cannot ensure 100% correct operation.

    Due to this, you may encounter hanging problems. I

    this happens, proceed as ollows:

    1. Make sure that the FireWire or USB cable is con-nected tightly and securely on both ends o the cable,

    rom the drive to the computer. I you are using a

    FireWire or USB cable other than the one supplied

    with your LaCie drive, check that it is FireWire

    (IEEE 1394) certied.

    2. Check that the power supply and ground connection

    are seated properly.3. Disconnect your computers FireWire or USB cable.

    Wait 30 seconds. Reconnect.

    TECHNICAL NOTE: *Controller - Tis is

    a component or an electronic card (reerred to

    in this case as a controller card) that enables a

    computer to communicate with or manage certainperipherals. An external controller is an expansion

    card which lls one o the ree slots (i.e. PCI or

    PCMCIA) inside your PC and which enables a

    peripheral (i.e. DVD/RW drive, Hard Drive, scan-

    ner or printer) to be connected to the computer.

    I your computer is not equipped with a FireWire

    controller card, you can purchase an external con-

    troller through LaCie. Contact your LaCie reselleror LaCie echnical Support (section 6. Contacting

    Customer Support) or more inormation.

    I your computer supports both interaces, we advise

    you to use the FireWire interace. FireWire technology

    allows or daisy chaining o drives (i.e. you can connect

    the peripherals to each another) which avoids the use

    o a hub. Furthermore, sustained data transer rates are

    usually higher with FireWire.

    4.6. Choosing between FireWire and USB (USB 2.0 & FireWire only)

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    5. Troubleshooting

    In the event that your LaCie d2 DVDRW Drive

    is not working correctly, please reer to the ollowing

    checklist to determine the source o the problem. I you

    have gone through all o the points on the checklist and

    your drive is still not working correctly, please check

    the FAQs that are regularly published on our Web site,www.lacie.com. One o these FAQs may provide an

    answer to your specic question. You can also visit the

    downloads page, where the most recent sotware up-

    dates will be available.

    I you need urther assistance, please contact your

    LaCie reseller or LaCie echnical Support (see section

    6. Contacting Customer Support or details).

    Manual Updates

    LaCie is constantly striving to give you the most up-

    to-date, comprehensive Users Manuals available on the

    market. It is our goal to provide you with a riendly,

    easy-to-use ormat that will help you quickly install and

    utilize the many unctions o your new device.

    I your manual does not refect the congurations othe product that you purchased, please check our Web

    site or the most current version available.

    Te roubleshooting tips on the ollowing pages are

    divided up by operating system.

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    Problem Question Solution

    Te drive is notrecognized by thecomputer

    Does your computers congura-tion meet the minimum systemrequirements or use with thisdrive?

    See section 1.1. Minimum System Requirements.

    Is the drives power supply con-

    nected and the drive turned on?

    Make sure that the power supply is properly connected (see section 1.1.

    Minimum System Requirements), and that the outlet the power supplyis connected to is also turned on.

    Did you ollow the correct installa-tion steps or the specic interace?

    Review the installation steps in sections 2.3. Connecting the USB 2.0Cable and 2.4. Connecting the FireWire 400 Cable.

    Does the drives icon appear on thedesktop?

    When there is a CD or DVD disc in the drive, there should be an iconor the LaCie drive on the desktop. SelectAbout Tis Mac rom theApple menu and click the More Ino... button. Check the Hardwarecategory or the LaCie drive. I your device is not listed, ollow the rest

    o the roubleshooting tips to isolate the problem.

    Are both ends o the FireWire orUSB cable securely attached?

    Disconnect the FireWire or USB cable, wait 10 seconds and thenreconnect.

    Ensure that the FireWire/USB connectors are properly aligned.FireWire/USB cables can only be inserted one way. Make sure thatthey are correctly oriented.

    Check that the FireWire/USB connectors are straight and ully

    seated int he FireWire/USB ports.

    Only use certied FireWire/USB cables, such as the cables pro-vided with your LaCie drive.

    I you have ollowed all o these steps and the drive is still not rec-ognized, shut down your computer, wait 3 to 5 minutes, restart yourcomputer and try again.

    Is the drive connected to the

    computer through another drive?(FireWire only)

    ry connecting the drive directly to a FireWire port on the computer.

    For best perormance and reliability, connect the LaCie d2 DVDRWDrive directly to the computer.

    Is there a confict with other devicedrivers or extensions?

    Contact LaCie Customer Support or assistance. See section 6.1. LaCieechnical Support Contacts.

    5.1. Mac Troubleshooting

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    Problem Question Solution

    Te drive is notrunning notice-ably aster whenconnected via Hi-Speed USB 2.0.

    Are there other USB or FireWiredevices connected to the same portor hub?

    Disconnect any other USB or FireWire devices and see i the drivesperormance improves.

    Is the drive connected to a USBhub?

    A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0speeds i it is connected to a Hi-Speed USB 2.0 port or hub. Make sureyour USB hub supports Hi-Speed USB 2.0.

    Is the drive connected to a Hi-

    Speed USB 2.0 port on yourcomputer?

    Make sure that the Hi-Speed USB 2.0 drivers or both your host bus

    adapter and device have been installed correctly. I in doubt, un-installthe drivers and re-install them.

    Does your computer or operatingsystem support Hi-Speed USB2.0?

    See sections 1.1. Minimum System Requirements and 4.7. Data rans-ers or more inormation.

    Te drive is work-ing slowly.

    Is the drive connected directly tothe host computer?

    Make sure that your drive is connected directly to the computer (seesections 2.3. Connecting the USB 2.0 Cable or 2.4. Connecting theFireWire 400 Cable or more inormation). For best perormance, avoid

    daisy-chain congurations and connect devices directly to the com-puter. For more inormation, see section 4.7. Data ransers.

    Te drives mediatray will not open.

    Have you tried dragging the discsicon to the rash?

    Drag the disc icon onto the rash icon. Te disc should then ejectautomatically. I this does not work, try using the eject untcion o thesotware program that you are using.

    Has a running sotware programlocked the eject unction?

    o check, disconnect the interace cable, then reconnect and push theopen/close button. I the disc still will not eject, see section 3.4. Emer-gency Disc Ejection or more inormation on how to eject your media.

    Te drives mediatray automaticallyejects a disc whenyou try to recordon it, or the drive isnot writing to CD/DVD correctly.

    Is the disc ull? o verity the contents o the disc:

    Use your recording sotware OR

    Select the disc on the desktop and select Get Ino rom the Filemenu. I the disc appears empty but the problem persists, try usinganother piece o media.

    Does the drive support the ormat

    o the disc you have inserted?

    Check section 1.5. Supported DVD and CD Formats or inormation

    about the dierent ormats supported by your drive.

    Is the disc damaged? Careully inspect the disc. Look to see i there are highly visiblescratches to the recording surace (the bright, shiny, refective side) othe disc. I in doubt, try another disc.

    Has the recording sotware beeninstalled correctly?

    Double-check the installation o your recording sotware and re-installthe sotware, i necessary. Review the recording sotwares trouble-shooting and help sections or more inormation about the recordingsotware.

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    Problem Question Solution

    Has buer underrun occurred (hassomething interupted the streamo data to the recorder)?

    For the best recordings, ollow these tips to avoid buer underruninteruptions:

    Quit all other running sotware programs beore starting to record.

    De-activate File Sharing i it is active.

    I you are making a direct recording, such as a copy, rom a CD or aDVD, make sure that the speed o the drive playing the CD or DVDis ast enough to provide a sucient data stream to the LaCie drive.

    When making copies, it is recommended that you transer the mate-rial to be copied to your hard drive, and then make the recordingrom the data on the hard drive.

    Reduce the write speed o the LaCie drive using the appropriatemenu in the recording sotware.

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    5.2. Windows Troubleshooting

    Problem Question Solution

    Te drive is notrecognized by thecomputer.

    Does your computers congura-tion meet the minimum systemrequirements or use with thisdrive?

    See section 1.1. Minimum System Requirements.

    Is the drives power supply con-

    nected and the drive turned on?

    Make sure that the power supply is properly connected (see 2.2. Con-

    necting the Power Supply), and that the outlet the power supply isconnected to is also turned on.

    Did you ollow the correct installa-tion steps or the specic interace?

    Review the installation steps in 2.3. Connecting the USB 2.0 Cable and2.4. Connecting the FireWire 400 Cable.

    Is there an icon or the drive in MyComputer?

    Go into My Computer and look or an icon and drive letter assignedto the LaCie drive. I the drive does not appear, ollow the rest o theroubleshooting tips to isolate the problem.

    Are both ends o the FireWire orUSB cable securely attached?

    Disconnect the FireWire or USB cable, wait 10 seconds and thenreconnect.

    Ensure that the FireWire/USB connectors are properly aligned.FireWire/USB cables can only be inserted one way. Make sure thatthey are correctly oriented.

    Check that the FireWire/USB connectors are straight and ullyseated int he FireWire/USB ports.

    Only use certied FireWire/USB cables, such as the cables pro-vided with your LaCie drive.

    I you have ollowed all o these steps and the drive is still not rec-ognized, shut down your computer, wait 3 to 5 minutes, restart yourcomputer and try again.

    Is the drive connected to thecomputer through another drive?(FireWire only)

    ry connecting the drive directly to a FireWire port on the computer.For best perormance and reliability, connect the LaCie d2 DVDRWDrive directly to the computer.

    Is there a confict with other devicedrivers or extensions?

    Contact LaCie Customer Support or assistance. See 6.1. LaCie ech-nical Support Contacts.

    Te drive is notrecognized by thecomputer.

    Have the FireWire/USB driv-ers been installed correctly andenabled?

    Windows XP and Windows Vista Users: Go to Start > Control Panel> Perormance and Maintenance > System > Hardware tab > DeviceManager button > USB Controller or IEEE 1394 Controller. Click onthe + sign next to the controller icon, and you should see your devicelisted.

    I you still cant see your device, recheck the cables and try the othertroubleshooting tips listed here.

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    Problem Question Solution

    Te drive is notrunning notice-ably aster whenconnected via Hi-Speed USB 2.0.

    Are there other USB or FireWiredevices connected to the same portor hub?

    Disconnect any other USB or FireWire devices and see i the drivesperormance improves.

    Is the drive connected to a USBhub?

    A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0speeds i it is connected to a Hi-Speed USB 2.0 port or hub. Make sureyour USB hub supports Hi-Speed USB 2.0.

    Is the drive connected to a Hi-

    Speed USB 2.0 port on yourcomputer?

    Make sure that the Hi-Speed USB 2.0 drivers or both your host bus

    adapter and device have been installed correctly. I in doubt, un-installthe drivers and re-install them.

    Does your computer or operatingsystem support Hi-Speed USB2.0?

    See 1.1. Minimum System Requirements and 4.7. Data ransers ormore inormation.

    Te drive is work-ing slowly.

    Is the drive connected directly tothe host computer?

    Make sure that your drive is connected directly to the computer (see 2.3.Connecting the USB 2.0 Cable or 2.4. Connecting the FireWire 400Cable or more inormation). For best perormance, avoid daisy-chain

    congurations and connect devices directly to the computer. For moreinormation, see 4.7. Data ransers.

    DVD-Videoplayback does notwork.

    Have you installed the appropriateMPEG-2 sotware decoder?

    Ensure that the MPEG-2 sotware has been installed correctly. See thehelp section o the sotware program or more inormation.

    Has the LaCie drive been set asthe deault DVD drive in yourDVD playback sotware?

    Consult the Help section o your DVD playback sotware or inorma-tion on how to congure your LaCie drive as your deault DVD player.

    Are you running other sotwareprograms simultaneously?

    Check to see i other programs are running. I so, close them. Depend-ing on your computers conguration, playback may be possible only ithe DVD player sotware is the only program running.

    LaCie d2 DVDRW Drive

    User Manual page 34Troubleshooting

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    Te drives mediatray automatically

    ejects a disc whenyou try to recordon it, or the drive isnot writing to CD/DVD correctly.

    Is the disc ull? o verity the contents o the disc:

    Use your recording sotware OR

    Select the disc on the desktop and select Get Ino rom the Filemenu. I the disc appears empty but the problem persists, try usinganother piece o media.

    Does the drive support the ormato the disc you have inserted?

    Check1.5. Supported DVD and CD Formats or inormation aboutthe dierent ormats supported by your drive.

    Is the disc damaged? Careully inspect the disc. Look to see i there are highly visible scratch-

    es to the recording surace (the bright, shiny, refective side) o the disc.I in doubt, try another disc.

    Has the recording sotware beeninstalled correctly?

    Double-check the installation o your recording sotware and re-installthe sotware, i necessary. Review the recording sotwares trouble-shooting and help sections or more inormation about the recordingsotware.

    Has buer underrun occurred (hassomething interupted the stream

    o data to the recorder)?

    For the best recordings, ollow these tips to avoid buer underruninteruptions:

    Quit all other running sotware programs beore starting to record.

    Disconnect rom networks.

    I you are making a direct recording, such as a copy, rom a CD ora DVD, make sure that the speed o the drive playing the CD orDVD is ast enough to provide a sucient data stream to the LaCiedrive. When making copies, it is recommended that you transer thematerial to be copied to your hard drive, and then make the recording

    rom the data on the hard drive. Reduce the write speed o the LaCie drive using the appropriate

    menu in the recording sotware.

    LaCie d2 DVDRW Drive

    User Manual page 35Contacting Customer Support

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    Beore You Contact Technical Support

    Read the manuals and review the roubleshooting

    section.

    ry to isolate the problem. I possible, make the drive

    the only external device on the CPU, and make sure that

    all o the cables are correctly and rmly attached.

    I you have asked yoursel all o the pertinent ques-

    tions in the troubleshooting checklist, and you still cant

    get your LaCie drive to work properly, contact us via the

    provided Web link. Beore contacting us, make sure that

    you are in ront o your computer and that you have the

    ollowing inormation on hand:

    6. Contacting Customer Support

    Information Where to Find Information

    1. LaCie d2 DVDRW Drive serial number Located on a sticker at the back o drive or on the original packag-ing

    2. Macintosh/PC modelMac UsersClick on the Apple icon in the menu bar and select About this

    Mac.

    PC UsersRight click your My Computericon and select Properties.

    3. Operating system version

    4. Processor speed

    5. Computer memory

    6. Te brands and models o other internal and externalperipherals installed on my computer

    Mac UsersClick on the Apple icon in the nder bar and select About thisMac. Select More Ino... Te Apple System Proflerwill launchand will list your internal and external peripherals.

    PC UsersRight click your My Computericon, select Properties, and clickDevice Manager.

    7. ype o media used when problem occurred Mac UsersFrom your sotware, click on Recorderthen CD ino .

    PC UsersFrom your sotware, click on ools then CD ino.

    www.lacie.com/support

    LaCie d2 DVDRW Drive

    User Manual page 36Contacting Customer Support

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    6.1. LaCie Technical Support Contacts

    LaCie Asia, Singapore, and Hong KongContact us at:http://www.lacie.com/asia/contact/

    LaCie AustraliaContact us at:http://www.lacie.com/au/contact/

    LaCie BelgiumContact us at:http://www.lacie.com/be/contact/ (Franais)

    LaCie CanadaContact us at:http://www.lacie.com/caen/contact/ (English)

    LaCie DenmarkContact us at:http://www.lacie.com/dk/contact

    LaCie FinlandContact us at:http://www.lacie.com//contact/

    LaCie FranceContact us at:http://www.lacie.com/r/contact/

    LaCie GermanyContact us at:http://www.lacie.com/de/contact/

    LaCie ItalyContact us at:http://www.lacie.com/it/contact/

    LaCie JapanContact us at:http://www.lacie.com/jp/contact/

    LaCie NetherlandsContact us at:http://www.lacie.com/nl/contact/

    LaCie NorwayContact us at:http://www.lacie.com/no/contact/

    LaCie SpainContact us at:http://www.lacie.com/es/contact/

    LaCie SwedenContact us at:http://www.lacie.com/se/contact

    LaCie SwitzerlandContact us at:http://www.lacie.com/chr/contact/ (Franais)

    LaCie United KingdomContact us at:http://www.lacie.com/uk/contact/

    LaCie IrelandContact us at:http://www.lacie.com/ie/contact/

    LaCie USAContact us at:http://www.lacie.com/contact/

    LaCie InternationalContact us at:http://www.lacie.com/intl/contact/

    LaCie d2 DVDRW Drive

    User Manual page 37Warranty Information

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    7. Warranty Inormation

    LaCie warrants your drive against any deect in ma-

    terial and workmanship, under normal use, or the peri-

    od designated on your warranty certicate. In the event

    this product is ound to be deective within the warranty

    period, LaCie will, at its option, repair or replace the

    deective drive.

    This warranty is void i:

    Te drive was operated/stored in abnormal use or

    maintenance conditions;

    Te drive is repaired, modied or altered, unless such

    repair, modication or alteration is expressly autho-

    rized in writing by LaCie;

    Te drive was subjected to abuse, neglect, lightning

    strike, electrical ault, improper packaging or acci-

    dent;

    Te drive was installed improperly;

    Te serial number o the drive is deaced or missing;

    Te broken part is a replacement part such as a pick-

    up tray, etc. Te tamper seal on the drive casing is broken.

    LaCie and its suppliers accept no liability or any

    loss o data during the use o this device, or or any o

    the problems caused as a result. As a precaution, it is

    recommended that the CD-R/RW, DVD-R/RW and

    DVD+R/RW media be tested ater they have been

    written to. Under no circumstances do LaCie or its sup-

    pliers guarantee the reliability o the DVD or CD media

    used in this drive.

    LaCie will not, under any circumstances, be liable

    or direct, special or consequential damages such as, but

    not limited to, damage or loss o property or equipment,loss o prots or revenues, cost o replacement goods,

    or expense or inconvenience caused by service interrup-

    tions.

    Any loss, corruption or destruction o data while us-

    ing a LaCie drive is the sole responsibility o the user,

    and under no circumstances will LaCie be held liable

    or the recovery or restoration o this data. Under nocircumstances will any person be entitled to any sum

    greater than the purchase price paid or the drive.

    o obtain warranty service, call LaCie echnical

    Support. You may be asked to urnish proo o purchase

    to conrm that the drive is still under warranty.

    All drives returned to LaCie must be securely pack-

    aged in their original box and shipped with postage pre-paid.

    IMPORTANT INFO: Register online or

    ree technical support:www.lacie.com/register