Zoë HartCurriculum Vitae

13 Ronald CourtOakwood RoadBricket Wood Mobile: 07956 476907St Albans Email: zoehart78@gmail.comHerts AL2 3ET

Profile:

An efficient and effective worker with the desire and aptitude to learn new skills quickly. Enjoys working as part of a team and have the ability to communicate effectively with colleagues and guests and consistently prepared to offer support to others.

Career History:

Catering Assistant (part time)

Anna's Kitchen, (private catering) Rickmansworth September 2015 – present

Supervising events and liaising with customers.Frequently working at different venues which require flexibility and good people skills.Preparing and cooking a variety of dishes. Ensuring they are stored correctly for events.

Catering Supervisor (part time) June 2014 - present

Dijon Catering at Greenwich School of Management, Greenford

Supervising in the daily running of a university restaurant for staff and students.Responsible for taking cash and card payments and cashing up.Opening and closing of premises.Accepting deliveries and stock rotating and adhering to health and safety regulations.Motivating team and training new staff.Communicating with all levels of university management.

Front of House Supervisor November 2013 - June 2014

Top Golf, Watford

Welcoming guests, dealing with telephone enquiries, enroling memberships.Demonstrating game play and facility.

Gardens Assistant April 2012 – October 2013

The Grove, Chandlers Cross, Watford

Predominantly working in the Walled Garden assisting with the sowing, planting, maintaining, cropping and harvesting of produce to be used within the restaurants.Maintaining standards in both walled and formal gardens.Ensuring the presentation of hotel grounds as part of the gardens team general maintenance checks, using various machinery as required for mowing, strimming, hedge trimming and blowing.

Resort Reservations Agent November 2011- April 2012

The Grove, Chandlers Cross, Watford (Maternity Cover)

Promoted from Golf Reservations.Knowledgeable of all aspects of hotel – rooms, restaurants, golf, spa and children’s club.Responsible for taking bookings and ensuring guest requirements.Ensuring good guest service to The Grove standards.Responsible for the opening and closing of shifts, includes cashing up PDQ payments received.

Golf Reservationist June 2011 – November 2011

Golf at The Grove, Chandlers Cross, Watford ~ 5* Hotel

Knowledge for dealing with golf enquires and taking bookings.Informing and advising golfers of terms and conditions.Responsible for taking minutes of weekly departmental meetings.

Hotel Receptionist November 2009 – March 2011

The Priory Hotel, Wareham, Dorset

Managing of shifts including the opening and closing up of hotel.Responsible for taking room and restaurant bookings and dealing with enquiries.Ensuring good communication with all departments, enabling customer satisfaction.

Deputy Restaurant Manager 2006 – 2009

Edwinns Restaurant, Harefield, Middlesex

Responsible for running of the restaurant, taking bookings, dealing with general enquiries and assistingstaff where required to ensure we exceed customer expectations.Assisting General Manager in budgeting and forecasting of sales and labour achieving them.Accountable for the closing of shift, cashing up, inputting staff hours and security checks on closing the restaurant.Producing staff rota’s, arranging and assisting in training.Monitoring stock, placing and accepting orders.

Conference and Banqueting Head Waiter 2003 – 2006

Pennyhill Park Hotel and Spa, Bagshot, Surrey ~ 5* Hotel

Primary point of contact with clients, assisting and dealing with requests of all nature and functions.Monitoring events throughout their duration and checking on the smooth running of the occasion.

Junior Sous Chef 1998 – 2003

Blubeckers Restaurant, Harrow Weald (& Ruislip)(Began as Commis Chef)Guest Services Agent 1996 – 1998

Radisson Edwardian Hotel, HeathrowBanqueting Waiter (Casual) 1995 - 1996

Cumberland Hotel, Harrow

Education:1994 – 1996 Weald College, Harrow, Middlesex.1990 – 1994 Rooks Heath High School, Harrow, Middlesex.

Qualifications and Key Skills:Level 2 Health & Safety Certificate – April 2015GNVQ 3 Hospitality and CateringNVQ 1, 2 and 3 Food Preparation and CookingNVQ 1 & 2 Food and Drink ServiceNVQ 2 Customer ServiceWSET 1 & 2 Basic and Intermediate Wines, Spirits and Beverages