CV of Odette Charmaine Vass 2016

.Odette Vass.CURRICULUM VITAE

A dynamic results-oriented go-getter and people’s person with solid Product Management skills. A candidate with well-rounded business

acumen acquired in various industries namely: FMCG, Pharmaceutical, Poolcare, Office Automation, Medical Schemes, Financial as well as Retail

and always willing to go the extra mile to get the job done. I am a hard worker and will do whatever is required to reach my goals and meet

deadlines. I possess excellent marketing, organisational, management, inter-personal, leadership, and communication as well as negotiation skills. A loyal team player, who is reliable and committed and values honesty and integrity. I am driven by innovation, possess a natural creative flair, adapt

easily to change, and also have an eye for detail. I thrive on being challenged and I am confident that I will add value to any industry I may

find myself in as I have the will to learn and the attitude and drive to succeed! I’m an optimist and will always try to focus on the positives in any situation and therefore I find it easy to motivate myself as well as my team. My personal motto and something I live by on a daily basis is: “Nothing is

impossible, so make it happen!”

76 Bush Lodge, Suikerbekkie Street . Bromhof . Randburg . 072 764 3207

.Odette Vass.CONFIDENTIAL

Odette Vass . 76 Bush Lodge, Suikerbekkie Street, Bromhof . Randburg

. CELL: 072 764 3207

ODETTE VASS

PERSONAL INFORMATION

Marital Status: Married

Nationality: Coloured

Gender: Female

Age: 38

Date of Birth: 7 February 1978

Identity no: 7802070136082

Contact: Cell: 072 764 3207 Email: [email protected]

Drivers License: Code 8

Languages: Fluent in English and Afrikaans

Health: Excellent


.Odette Vass.EDUCATION

SecondarySchool Attended : Rhenish Girls High (Stellenbosch) and John

Paul College (Western Australia)Qualification : Matriculated 1995 (John Paul College – Western Australia)Subjects : English, Afrikaans, Maths, Biology, Geography, Home

Economics

TertiaryInstitute : Cape Peninsula University of Technology (1996 – 1999)Qualification : National Diploma in Retail Business ManagementSubjects : Retail Business Management 1,2,3

Business Management 1,2,3Consumer Behavior, Business Logistics Management, Mercantile Law, Communication Skills, End-user computing, Advertising and Sales Promotion, Shopping Centre Management.

Institute : Varsity College (2007)Qualification : Diploma in Marketing ManagementSubjects : Principles of Marketing Management, Pricing, Advertising,

Promotions, Distribution, Place, Product, Business Plans,

Marketing Plans, Profit and Loss Statements

Other Courses : SMART Group (July 2012)Product Management Pharmaceutical Industry

Service Excellence and Customer Service

Hardware/Software : Advanced MS Excel, Advanced MS Word, Advanced MS PowerPoint

Basic SAP, Blueprint, AS400, Pastel

Key Personal Characteristics • Organized and detail orientated.• Forecasting and analyzing sales & trends• Developing strategic marketing programs to gain a competitive advantage

through effective coordination of activities• Able to negotiate at high level with suppliers, retailers• Excellent interpersonal skills with the ability to interact with all levels within an

organization, and external• Self-motivation; High energy level; the ability to work independently.


.Odette Vass.• Analytical with strong financial acumen.• Smoothly handles multiple demands, shifting priorities and rapid change, • Results oriented, with high drive to meet objectives and standards, high

attention to detail and accuracy• Anticipates, recognizes and meets customers’ needs• Assume responsibility for development, co-ordination and implementation of

brand activities for allocated product to achieve sales and profit targets, and drive market share.

EMPLOYMENT EXPERIENCE

Company : Estee Lauder Companies

Duration : September 2015 – currentReason for leaving : Personal. Family is in Cape Town.Position : Senior Product Manager – Aramis and Designer FragrancesDuties : Manage the entire ADF portfolio and ensuring all launches

and promos are executed with excellence. Brands : Aramis, Michael Kors, DKNY, Tommy Hilfiger, Ermenegildo

Zegna, Lab Series Sales budget FY 16 : R193 millionMarketing budget 2016: R13 million

Duties include: Set up of yearly marketing calendar in conjunction with marketing

manager, align programs with Promotions Manager and keep Marketing Calendar updated

Plan & implement programs in conjunction with marketing manager for new launches and re-promotes in line with sales plan & marketing objectives

Develop proposed product selection line-up and sell-in units relevant to each retailer. Ensure that sell-in is committed and complete sell-in orders received 3 weeks prior to OCD.

Control, coordinate and monitor P&L on any program within budgets Ensure saleable and collateral allocations are communicated to sales

team, education, retailers and DC Ensure that all DC procedures are adhered to for all product launches and

communicate all delays, devise action plan if needed. Ensure collateral, saleable orders are shipped 3 weeks prior and

communicated to meet OCD – communication prior if there are international delays


.Odette Vass. Build collaborative retailer & internal department relationships. Manage the requests and bookings of retail space for marketing

activities. Review market and competitive trends and provide feedback. Prepare & Analyse data relevant to category performance and implement

programs to maintain category % and to grow market share. Work in conjunction with the Marketing Manager on advertising

requirements, ensuring schedules and material deadlines are adhered to and met

Ensure all forecast orders are reviewed with the marketing manager and processed by DP ahead of the deadline date.

In conjunction with the Marketing Manager, set price guidelines for the brand line-up in relation to the competition & in line with required COG targets. Communicate to relevant departments, suppliers, retailers as and when required.

Analyse, update weekly/monthly: sell through reports, category reports and provide corrective action/ feedback where needed

Monitor all launch sell-thru weekly for first 8weeks of all product launches, & communicate to sales and DP for corrective actions if and when needed.

Liaise with forecasting and planning departments to establish flow of stock, product codes, barcodes and orders to provide smooth transition to meet OCD.

Coordinate and plan monthly Demand Planning meeting to establish/monitor shipping & lead times for programs

Update forecasting department monthly on sell-through figures in order to control forecasts & prevent excess or out of stocks

Follow through and monitor shipping status in conjunction with forecasting department on all programs and take corrective measures

Monitor expenses monthly to ensure they stay within brand objective and budgets

Identify opportunities utilizing new creative approaches, external suppliers to seek market growth.

In conjunction with Merchandising Department, monitor all printed materials to maintain brand standards, correct implementation as planned.

Review obsolescence monthly and set action plans to reduce excess / obsolete inventory within budget levels.

Conduct annual product range review and provide recommendations for pricing, rationalisation and range enhancement and range discontinuations.

Ensure correct pricing rules are uploaded in systems 3 months prior to OCD

Prepare, present marketing program to sales, education teams, retailers and negotiate and follow-up input confirmations and co-op support


.Odette Vass. Prepare monthly briefs for Sales and Education teams on all related new

launches and monthly focuses, advertising and support elements Provide Education & Communication departments with information on

new products, promotions, special events, and strategic direction Communicate with Sales team with regard to collateral allocations, tester

allocations, gift allocations, changes in launch programs, sell in grids and all other details relevant to the marketing department

Ensure on counter dates are met to execute with excellence and that all projects are seen through to completion

Ensure launch communication and order numbers are sent to sales team two weeks prior to launch

Setup marketing program in line with international guideline Determine trade relevant retailer programs, communicate and execute Maintain and manage P&L statements and control of expenditure Lead and manage Forecasting , Logistic / DC Meetings Present and negotiate strategic direction with retailers and sales team in

conjunction with marketing manager Monitor, review and action Reports - SKU, Price, Marketing and

Promotional reports - product life cycles Attend Marketing and Sales meetings weekly Collectively with the product manager ensure all programs and launches

are aligned to effectively execute marketing objectives.

Achievements to date: Launched 8 fragrances successfully into the local market. Achieved successful sell through on most launches within the first two weeks.Set up a successful online campaign by forming acollaboration with the correct influencers. We were trending on twitter for a number of hours.

Reference: Phahlamohlaka, Tumi: (HR Manager) – 011 5163128 Farkas, Ana: (Marketing Manager) – 083 456 3610(Please only contact references once I am successful in securing a new position.)

Company : Martin and Martin (FMCG – Pet Healthcare)

Duration : January 2015 – July 2015Reason for leaving : RetrenchedPosition : Product Manager – Pet Healthcare DivisionDuties : Manage the entire Pet Healthcare division which consists

of various segments eg. Tick and Flea, Medicinal, Nutritional and Grooming.


.Odette Vass.Brands : Bob Martin and LopisSales budget 2015 : R76 millionMarketing budget 2015: R760,000

Duties include: Managing the complete Portfolio which includes planning and

successfully executing marketing strategies. Managing Marketing budgets for all promoted products and ensuring

close monitoring of marketing spend to not exceed budgets. Supporting the Sales team closely to ensure successful execution of

marketing plans. Drive NPD, Product innovation, gross margin improvement through

Project Teams. Responsible for increasing revenue and market share measures by

working closely with Sales, being in the trade and understanding what competitors are doing.

Constantly tracking our market share and assessing if this correlates with our forward share.

Liaising with our merchandising company (Smollans) on a regular basis. Do various training sessions with them.

Working as part of a team to implement marketing initiatives/programmes in South Africa.

Integration and management of full marketing mix (product, price, place, promotion)

Work closely with our Advertising agency to manage and ensure the execution of all plans and briefs are done efficiently. Hold regular status meetings to ensure all jobs are up to date.

Laisse on a weekly basis with our UK office to ensure mandates given by the UK are done correctly and timeously.

Have regular team meetings on a weekly basis to ensure all ongoing projects with the various departments are running smoothly.

Work closely with Procurement and Planning to ensure I stay up to date on everything especial where stock is concerned or change in suppliers for various reasons.

Laisse with various media agencies on in store promotional activities. Utilise Aztec market and sales data on a regular basis to track sales,

competitor activities and market shares in the various store groups.

Achievements to date: Did an entire review on the Pet Healthcare range and in my proposal I identified gaps in the market and where innovation is vital to refresh the category.Did a revamp of packaging on 28sku’s on the Healthcare range.


.Odette Vass.Review range to see where there is room for rationalization.

Reference: Carmen Gangen: (HR Manager) - 081 018 4168 Justine Gatter: (Marketing Manager) – 082 908 4120

Company : Specpharm (Pty) Ltd(Manufacturer and Distributor of Pharmaceutical Products)

Duration : September 2013 – December 2014Reason for leaving : I was head hunted by Martin & Martin and I myself

wanted to gain experience in the FMCG industry.Position : Product Manager – Primary CareDuties : Managed 22 products which forms part of a generic

portfolio spread across various therapeutic areas, namely, Acute, Chronic and OTC.Also managed some Pfizer brands as an alliance project.

Brands : Arthrotec, Demetrin, Halcion, Relpax, Perizal, Montelukast, Medoxicam, Anti Hypertensives, Hydrol, Claren, Eftenem,

Tenemcom, Elozart, Vari-Econazole, HydrolTotal sales budget : R110 millionMarketing budget : R4,5 million

Duties include: Managing the complete Primary Care portfolio which includes planning

and successfully executing marketing strategies. Managing Marketing budgets for all promoted products and ensuring

close monitoring of marketing spend to not exceed budgets. Supporting the Sales team closely to ensure successful execution of

marketing plans. Involved in overseeing the daily activities of the medical representatives. Assist the sales team in setting reasonable sales budgets and lend

support to help plan detailed sales strategies which are integrated with the marketing plans.

Daily management of inventory across my 22 products and carefully monitoring stock to avoid any unforeseen out of stock situations.

Constantly revising and updating sales forecasts to ensure sufficient safety stock is kept over a three month period.

Also in turn providing these updated forecasts to our Production Planning Department to ensure that the locally manufactured stock is produced on time in order to avoid any delays.


.Odette Vass. Plan stock orders on a monthly basis and factoring various lead times into

orders to ensure timeous delivery dates for stock imported from various countries.

Constantly monitoring rate of exchange and ensuring regular Profit and Loss exercises are in place.

Closely working with our Regulatory Department to ensure all Promotional items and marketing strategies are carried out within the marketing code of conduct.

Regular field visits are done to ensure I am aware of what my competitor’s activities entail.

Closely working with the Pfizer Alliance team and ensuring constant feedback to the Alliance Product Specialist as well as Head of Marketing.

Maintaining close relationships with my KOL’s and in turn arranging CME’s and ensuring successful execution thereof.

Having regular journal club meetings with various Cardiologists and HIV Specialists.

Overseeing all activities given as a directive from Marketing to the medical representatives.

Running various incentive schemes for medical reps in order to boost sales and motivate the team.

Utilise SAP to create purchase orders and track expenses. Liaise with Marketing Agency on a daily/weekly basis. Have developed long standing relationships with international business

partners and remain in contact on a regular basis. Liaise directly with Key Accounts at Clicks on OTC product. Have established relationships with various Medical Aid Groups. SEP price applications as well as new product submissions. Various presentations for cycle meetings, agency briefs, marketing plans,

business plans, feedback to management etc. Constantly establishing good working relationships with marketing

agencies, media agencies as well as design and printing agencies.

Achievements to date: Successfully launched an FDC ARV tablet into the market. Received medical aid listing for the 8th Generic on the market from Discovery Health, Gems Medical Scheme, Liberty Life and Metropolitan Health. Also managed to get the product Green listed with Clicks, listed with Dischem and also listed on the Netcare Formulary.Successfully launched an anti-inflammatory into the market October 2013 and exceeded the budget by 458% for the FY.

Reference: Kuvashnee Naidoo (HR Manager) – 011 652 0417


.Odette Vass.Usheema Maraj – (Head of Marketing and Business Development) – 082 376 1257

Company : Pharmaco Distribution (PTY) LTD (Distribution and Marketing of Pharmaceutical Products).

Duration : July 2011 – August 2013Reason for leaving : Career growth because I wanted to gain experience in

a Generic Pharmaceutical environment.Position : Product ManagerDuties : Product portfolio consisting of 13 different products

of which some were scheduled and others complimentarymedicines.

Brands : Suplasyn, Akineton, Ismo, Locacorten-Vioform, Kiwi Vacuum Omnicup, Phargel, Pharylex, Pharyherp, Pharfem

Portfolio sales budget : R100 millionMarketing budget : R8 million

Duties include : Overseeing all integrated and revised marketing concepts related to my

specific products, in relation to their promotional plans, strategies, tactics, activities and promotional material in order to conduct all necessary marketing activities aiming to the development and improvement of the products market sales performance.

In accordance with company’s goals, objectives and values, set up of effective marketing plans on products, including strategies and tactics to be implemented in the field by the company Medical Representatives.

Tracking sales closely as well as monitoring market performance on all product categories on a daily basis.

Drawing up successful and strategic marketing/brand plans and following through with the successful execution thereof.

Set up of company’s yearly challenging product budgets and implementation of active and regular follow up and constantly strategizing throughout the year to reach those budgets.

Development of successful and tactical launch plans and ensuring the smooth running of the complete launch event.

Contributing to the development of sales by dictating the image of the various brands.


.Odette Vass. Focus on increasing the market share of my products by proposing and

developing dynamic and appropriate marketing strategies, tactics and activities throughout the year and ensuring there are contingency plans in place.

Arranging CME’s and ensuring all goes well with the event. Constant Market research and analysis on the various therapeutic segments

related to the products I oversee in order to develop and implement strong promotional plans and always striving to stay ahead of the competitors.

Complete marketing responsibility for the assigned products in the various therapeutic areas which includes compiling and designing of detail aids and leave behinds, tactical advertisements, writing editorials and various other forms of marketing elements or activities.

To manage and perform my tasks in strict compliance with the Pharmacy Act, No. 53 of 1974 and the Medicines and Related Substances Control Act, Act 101 of 1965 (present and future), as well as pharmaceutical industry and Pharmaco rules and regulations and ethics principles.

Creation and development of effective promotional plans to be used in the field, according to allocated budgets and pre-defined marketing strategies and tactics. Carrying out good marketing practices and adhering to “ethics guidelines” at all times, with regards to the Pharmaceutical Marketing Code.

Constantly establishing good working relationships with marketing agencies, media agencies as well as design and printing agencies.

Liaise and work with the Key opinion leaders in order to always stay informed on current medical trends and to utilize their knowledge to the benefit of the development and growth of my products.

Preparation and planning for sales meetings/conferences/congresses in conjunction with the company’s sales department.

Presentation of marketing plans, cycle plans and promotional material and strategies to the management team, International partners and in turn to the sales team.

Developing specific ad hoc marketing related assignments according to the company’s needs in line with the constant changing market throughout the year.

Active participation and thorough planning and preparation for all products training sessions and presenting the planned marketing material for that group.

Assist the company’s Business Development Manager, in the evaluation of new projects, products/products lines which will potentially be taken up by the company for distribution/promotion in the territory.

Ensuring ongoing effective, constant and timeously flow of information as well as communication between all parties involved in the development of the company’s daily activities.

Need to regularly stay informed on new scientific/medical/pharmaceutical developments within my field of activity. Generally staying on top and up to date with my technical, scientific and marketing and sales knowledge and


.Odette Vass.always keeping up to date with the latest trends in the pharmaceutical environment.

Always showing professionalism in everything I do when representing the company at Health Authorities, clients, principals, wholesalers and other delegates I need to interact with.

Ensuring achievement and monitoring of all the objectives set for me at Pharmaco on an ongoing basis which is monitored by the CEO.

Interacting and liaising regularly with overseas business partners as well as travelling overseas for various Marketing Meetings as well as New Product training courses.

Leading and motivating the sales team as well as equipping them with the necessary tools, skills and product knowledge on an ongoing basis in order for them to confidently go out and sell my products with confidence.

In depth assessment of field activities assigned to medical representatives as well as management of medical representatives on a daily basis.

Regularly working and liaising with the Medical Representatives in the field in order to monitor the appropriate use of the promotional material and also acquiring all necessary information and knowledge for further marketing actions on assigned products.

Ongoing assessments of individual medical reps and active participation in their Performance appraisals.

Liaising with various Retail Pharmacy groups and listing new products. Building relationships with various Hospital and Pharmacy Buyers to ensure

my products are listed with the groups. Liaising with Medi-kredit to get nappi codes for new products. Working side by side with Consultants in order to get Medical aid approvals. Handle new product submissions as well as present new products to various

stakeholders. Ensuring that all my daily functions are met and done to the best of my

ability.

Achievements to date: Successfully launched eight new Complimentary products.Product Listings of all eight products at various FMCG outlets, various wholesalers as well as various Pharmaceutical bodies.Successful application for reimbursements at various Medical aids.Listing of eight new products at Clicks, Dischem as well as various wholesalers and hospitals.Grew sales by 320% on one brand. Achieved an average of over 60% growth on my entire portfolio.

Reference : Carol Watton (Senior Product Manager) – 079 880 4001/011 784 0077


.Odette Vass.Roberto Agustoni (CEO) – 011 784 0077

Company : Zodiac Pool Care SA. Duration : June’ 08 – March’ 11Reason for leaving : RetrenchedPosition : Product Manager (Heat Pumps and Salt Chlorinators)Duties : Managed two complete product categories.

Was responsible for the performance of these two product categories and I had to ensure they are successfully marketed in the most effective and profitable way. I also had to grow and increase market share in my specific categories as well as sales.Implemented all plans pertaining to these two categories and ensuring they remained profitable to the business.

My complete portfolio made up + - R20 million of the company’s turnover.

Duties included: Developing Brand plans, Product Plans, Launch plans, Market share

feedback, Packaging, Product User Manuals, Detailed Presentations, Training Material, P.O.S. elements, Media Plans, PR, Promotional materials etc with the relevant agencies.

Assist with all branding development, advertising, as well as any adhoc marketing executions.

Developing any extra sales tools which the sales reps required. Assist with development and implementation of the annual brand plan. Involved globally with launching new products and developing a

complete launch plan. Determined advertising needs for products. Analyzed performance of products and brand and implemented

strategies to address situation. Ensured correct media channels are identified for various products. Had to drive quarterly reviews on product - all aspects of product/brand

(holistic performance). Effective co-ordinating monthly campaign with media planners. Monitoring consumer complaints & compliments (feedback) across

products. Ensuring consistency with brand message across mediums (print,

outdoor, internet, TV, radio).


.Odette Vass. Monitor competitor activities and action own response if necessary. Monitoring advertising campaigns on ongoing basis to determine success

and effectiveness. Innovation in brand/product management ideas. Monitor industry trends (understanding of impact on brand/product

needs). Had to ensure when promotions were going out that the company is

aware so that sales teams are adequately geared up. Ensuring agency and creative teams received all information required to

produce relevant advertising objectives (produce brief / marketing objective for agencies to present advertising plan).

Ensure costs were managed effectively within budget (minimum costs, maximum returns).

Managed effective business relationships with business stakeholders. Built and managed relationships with media planners, advertising

agencies, and media owners. Ensuring agency outcomes (campaign) met business needs. Participated in conference calls with colleagues around the world. Formalised Marketing Plans for each product category. Assisted in preparing annual budgets and sales forecasts. Planned and formalised different pricing strategies for new products

which were being launched as well as updated yearly price increases. Constant Research and development on all products with complete

reports and recommendations had to be done. Presented Product Plans and Launch Plans to senior management for

approvals. Had to achieve profitable volume growth. Expenditure was to be on activities that enhanced the value of my

products and gave consumers more reason to buy these products, creating a bigger demand.

Developed marketing strategies that focused on doing things that would increase profits.

Developed products that lead expectations. Training of contracted promoters for in-store promotions. Introducing incentives for sales reps to boost sales as well as motivate

sales staff. Monitored market acceptance of new products. Did ongoing research and calculated market share figures through Chain-

stores and Specialist stores to track competitors. Researched, compiled and reported annual market share figures to

international subsidiaries. Analysed competitors and developed business strategies to combat

competitors. Wrote Monthly reports which included feedback on the following:- Sales of units


.Odette Vass.- Margin analysis- Advertising performance- Trade feedback: complaints, improvements we can make as a company- Promotional activities and Future promotional plans- Any gaps in portfolio as well as competitor activities- Competitor tracking Did trade visits to dealers on a weekly basis to understand our strengths

and weaknesses and analyzed how we could improve on any weaknesses as well as strengths.

I also managed the company website, as well as wrote quarterly newsletters which were published on our website and sent electronically to our customer base.

Achievements: Successfully launched a new Heat pump which is manufactured in Europe according to EU standards. Successfully completed all processes involved in the launch plan. Also successfully launched two new salt chlorinators of which one was introduced into chain stores for the first time in Zodiac’s history. ReferencesMr P Hughes : 011 237 3900

Company : Kyoceramita South Africa Duration : Sept’04 – May ‘08Reason for leaving : Career growth, I was given an opportunity to become

a Product Manager.Position : Marketing Assistant promoted to Marketing Co-ordinator

in August 2006.Duties : Maintaining Customer relations for KMSA, support

Marketing team and Marketing ManagerOther Duties:Marketing Co-ordinator:

Support channel partners with channel marketing issues, communication developments, promotional items, stock queries, product information queries.

Assist in Marketing Kyocera Products/Kyocera marketing campaign. Assist with PR development, liaise with PR company. Developed and ran their sales incentive campaign external sales people. Approved and signed off proofs for printing and manufacturing of signage. Managed the promotional items (ordering & distributing) also signing off

proofs of samples. Managed the KMSA website. Added all new Kyocera products onto the website ensuring this was done

in line with our European standards.


.Odette Vass. Arranged dealer conferences, channel partner events, awards evenings,

staff parties, road shows and various other events/launches. Worked against strict budgets and organized the events around these budget constraints.

Assist in implementing promotions and other above and below-the line initiatives.

Assist in development of point of sale material. Assist in formulating plans for future activities for marketing

communications. Provide feedback to the Marketing Manager on campaign progress and

remain aligned with project objectives, deliverables and timeframes. Ran the Kyocera social responsibility programme. Did write-ups of success stories in the KMSA monthly newsletter. Did dealer site visits to check if their branding standards on buildings and

stationary met with Kyocera CI guidelines. Worked with the ad agency on new strategies and adverts. Planned, developed and implemented effective brand strategies for each

project we had to implement. Worked with creative teams on ideas to improve the company profile and

position. Ran the motivational campaign that we launched to staff to motivate all

and bring uniformity into the company.

Marketing Assistant: Was responsible for all administrative duties in the Marketing department

assisting the Marketing Manager and 4 product managers with their daily duties.

Manage and collate all their monthly claims including expenses, petrol and other variables.

Helped with budget processes and budget control, including monthly reconciliations.

Handled complaints and queries from the customer (KMSA) reseller and end-users. (Customer service line).

Handled responses from channel partner activities/surveys and formalised a monthly report for the Marketing Manager.

Manage and maintain internal and external communications and relationships with clients.

Did constant research on the competitors. Attend internal and external meetings with Agencies and business

partners, took minutes and distributed to all relevant parties.

References:

Mrs A Peen : 011 540 2600


.Odette Vass.Company : Omni Technologies (IT Hardware)Duration : March’04 – Aug’04Position : Marketing ConsultantReason for leaving : This was a contract position.Duties : Responsible for Sales and Customer RelationsOther duties:

Distributors and reseller liaison Customer complaint liaison Was responsible for sending out client invoices and statements Responsible for new business – had to bring 5 new clients in each month Did cold calling to try bring new business in Technical support to end-users Drew up a balance sheet to reflect profit and losses Planned events, meetings and lunches

Company : Medscheme (PTY) LtdDuration : Sept’ 02 – Feb’ 04Reason for leaving : RetrenchedPosition : Marketing Assistant/Personal Assistant to Marketing

DirectorDuties :

Ran diary of Marketing Director. Supported director with daily administrative duties. Did all email correspondence to clients. Assisted consultants with their monthly sales reports. Did all travel arrangements for Marketing Director. Arranged all meetings for the directors and had to co-ordinate lunches,

teas and snacks. Had to arrange many staff parties, farewells, end of year functions and

many major business lunches. Focused on building customer relationships in order to get new business

and maintain existing relationships. Was responsible for all adhoc administration for the director on a daily

basis.Kept stock records of departmental stationary and had to replenish stock on a monthly basis.


.Odette Vass.Company : Liberty LifeDuration : Sept’ 01 – Aug’ 02Reason for leaving : I wanted to start my career in MarketingPosition : Office ManagerDuties : Managing 3 consultants and motivating them to ensure

they reached their monthly sales targets

Ensuring all policies and cases were loaded onto Blueprint each month in order for the policies to be active.

Had to follow up on all medicals that clients needed to get for life policies and liaised with the underwriters on a daily basis.

Did financial analysis on different clients to assess what they needed. Ran the short term insurance department and was responsible for all

cases being accepted at month end. Managed the office and made sure all stationary, maintenance etc was

taken care of and managed one office administrator. Customer service was one of my major duties and I had to make sure all

clients were happy with what the consultants offered them and the service they received was good and I had to manage any complaints received from clients.

Helped consultants with cold calling to improve their sales and reach their targets.

Arranged monthly lunches to motivate consultants and to discuss new targets and their approach to achieving those targets.

Company : Edgars (Pty) LtdDuration : Jan’97 – Aug’01Reason for leaving : Career growthPosition : Sales AssistantDuties : Sales, Customer Service

Cosmetics, fine fragrances, sales assistant all formed part of my roles at Edgars.

My priority was to give excellent customer service and to make sure my customers were happy and would come back again.

I had to do little surveys to stay on top of what my customers needed and wanted.

I had to Increase sales and ensure I reach my monthly targets. Regular stock takes had to be done on a weekly basis as my stock formed

part of the high-risk areas in the store. I did monthly forecasts with the assistance of my supervisor on a quarterly

basis.


.Odette Vass. Merchandising formed a big part of my role as a sales assistant and an eye

for detail was very important. I also had to run little promotions to reach my monthly targets and to

build my customer base which in turn earned loyalty from my customers. I was responsible for the smooth running of the daily duties in each

department. I was responsible for making sure each department has been manned

with ample casual workers accordingly.

Company : McDonalds Fast FoodDuration : Jan’96 – Dec’96Position : Customer Service and Sales AssistantDuties : Serve Customers, Cashier, Waitress, Administrator,

Cleaner

Worked as a cashier at the drive through area as well as in the restaurant. Cooked burgers and French fries in the back area. Ran shifts and opened and closed restaurant. Regular stock counts on each shift. Customer service and interaction was measured daily. Assembling and cleaning various equipment and machinery utilized in

restaurant.

Company : Hungry Jacks Fast Foods (Western Australia)Duration : Jan’95 – Dec’95Position : Customer Service and Sales assistantDuties : Interacted with clients, client service, Cashier, Waitress,

Administrator, Cleaner

Learnt to work as a waitress and cashier. Excellent Customer service and interaction was high priority. Made burgers, cooked fries and prepared desserts. Learnt to lock up and close off shifts. Also learnt to clean up all areas in restaurant including bathrooms. Assembling and cleaning various machinery utilized in the restaurant.

Future growth:Complete a Project Management course and do my BCOMM in Marketing.


.Odette Vass.Complete a Life Coaching Certificate/Diploma.

I would like to gain more experience in the Pharmaceutical and FMCG industry because I enjoy being in a fast paced, results oriented environment, where every day offers a new challenge.

Interests:Interacting and networking with people and meeting people from different cultures or backgrounds. Travelling and exploring new holiday destinations.

Hobbies: Cooking, reading, cycling, going to gym, socialising with family and friends.

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Documents

CV of Odette Charmaine Vass 2016