Zoe Briggs

61 Callander Road, Catford, London SE6 2QB.

Tel: 07428704993

Email: zoe_briggs@yahoo.com

Full UK driving license

Location: UK

Personal statement

A Media, communications and Journalism graduate from the University of Buckingham. My degree has exposed me to training in a wide range of aspects of the subject-field, including online media, news management, PR, advertising, photojournalism, broadcast journalism and legal / ethical issues in Journalism. In addition to my degree I have continued to develop new and transferable skills that are adaptable in any working circumstance and have been fortunate enough to travel and experience working within different cultures which has expanded my knowledge, communication skills and confidence. I am extremely motivated by delivering exemplary customer service as I understand the positive impact this has on the business and assists me in getting real job satisfaction. I am committed, organised, and would be a loyal and reliable hire for your business.

Education

2014 September- 2016 December

University of Buckingham: Studied Media with communications and Journalism

2003-2008 Secondary school education: Colfe’s Private secondary school Lee Green. 9 GCSE’S A-C English, Maths, all sciences, Spanish, History, Geography, Business studies.

-2008-2010

6th form Education: Studied Spanish, English Language and Literature, Law and Psychology.

2011-2012

After 6th form I had the opportunity of travelling for 2 years between Nigeria and Dubai for modelling purposes. During that time, I participated in various fashion shows. I developed my interpersonal skills and it also helped to develop my confidence. I could liaise and build relationships with high profile people.

Employment History

December 2014- Ralph Lauren Bicester Village

Customer service role at Ralph Lauren Kids as a retail advisor.

July 2015 - A RK (Absolute Return for Kids)

HR Administrator, data entry

March 2013- September 19 th 2014 – City West – Property Management

Since working at City West Homes I have had to provide a smooth-running reception service to 21 Grosvenor Place, giving a first class customer service. In addition, I have had to support office services in creating and maintaining a vibrant and special environment for the people and visitors.

Duties included:

Answering corporate telephone calls and directing them to the relevant departments.

Arranging taxis and courier services

Dealt with the catering side of the business and arranged catering for internal staff members for corporate meetings

Came up with a new revised booking system for booking external meeting room spaces and also for placing catering orders

Frequently dealt with high profile customers and built good relationships with them.

Skills acquired:

Effective team working, building good rapport with colleagues

Having initiative, spontaneous thinking

Answering/transferring and announcing all internal/external

Distribution/franking of all incoming and outgoing correspondence to include; mail, email and faxes, as well as general admin and secretarial duties

Greeting customers in a very polite manner

Excellent interpersonal skills with clear and concise communication with the ability to build strong relationships at all levels

Strong organisational skills, the ability to multi task and excellent attention to detail

Reliable, punctual and flexible with the ability to remain calm under pressure

Meticulous eye for detail, willingness to learn and the ability to remain one step ahead

Ability to maintain professionalism and composure when confronted with difficult customers

Portraying the company’s image and standard at all times.

July 2008 - November 2010 previously known as Optimal Business and Services now known as JJOP

Worked in an office as the front of house customer service advisor and Receptionist

Duties:

Meeting and greeting all clients/Visitors in a professional manner- directing customers to correct department. Excellent customer service, keeping the customer informed

Receiving and dealing with customer complaint, leasing with the manager. Making a record of things that may need to be improved or changed.

Admin work. - I frequently used Microsoft word, Adobe reader, Microsoft power Point, Microsoft Excel and Microsoft Office.

Word processing, Copy typing, letter writing, dealing with telephone and email enquiries, photocopying, keeping diaries

Switchboard duties

I frequently used the switchboard during the times I was appointed by my manager to be on duty.

Learnt the importance of having basic information ready to provide an efficient service to the caller.

EXPERIENCE

October- November 2016- Made my own documentary on the issue of homelessness and why councils are not able to help the issue.

2014 September- November

An anchor on Buckingham news for two years

Reporter for Buckingham news

October 2016- Interviewed Sir Steve Bullock (Mayor of Lewisham)

Interviewed David Mackintosh MP for Northampton South regarding the homelessness reduction bill

Interviewed Simon Green CEO of YMCA in Milton Keynes on the issue of homelessness

Hosted a movie premiere ‘Never Forget’ Psychological thriller that was premiered in Oxford Circus

Jan 2015-interviewed the Mayor of Buckingham (Andy Mahi)

Master of ceremony for a TED talk in Buckingham

Voiceover work for various projects

2015-2016

The face and voice of the announcement segment at Kings Court Chapel Church in Milton Keynes

Produced my own radio feature when Gene Wilder died. Interviewed Julie Dawn Cole who played Veruca Salt in Willy Wonka and the chocolate factory.

Interviewed Rusty Goffe who played Oompa Loompa in Charlie and the Chocolate Factory.

Host for 2016 Annual Cranfield Energy and power Symposium

Interests:

Current affairs, a keen interest in Media, Journalism, reporting, presenting. I also love social media. I have hosted a TED talk event in Buckingham amongst other events which have developed my public speaking skills.

References are available on request

Hardworking dedicated, reliable