Customer suCCess

scania Finland AbDriving a truck-load of Cost savings at scania Finland

How do you tackle the perilous problem of .pst files clogging up your email system, demanding more and more storage, and imposing an increasing number of calls to your helpdesk? That was the problem facing Scania, a leading trucks distributor in Finland. Taking the prudent advice of its technology partner Nevtor, Scania Finland deployed Symantec Enterprise Vault™ to extend an existing Symantec data protection deployment and intelligently manage its Microsoft Outlook environment. By standardizing on Symantec for email archiving, Scania Finland is controlling its message store growth and reducing the storage footprint―as recognized by a complete return on the Enterprise Vault investment within 12 months. Email-related helpdesk enquiries are down by 70 percent, while the company now benefits from complete protection for contracts, sales orders, and after-sales service information stored on email.

A common sight on Finland’s roads

Drive around Finland and it won’t be long before you see a Scania truck. Last year, the company was the country’s market leader for trucks weighing more than 16 tons in almost every category: from tow trucks and fire service vehicles, to earthmovers. The Finnish subsidiary of Scania―which in Finnish translates as ‘Oy Scan-Auto Ab’―operates from 19 sales and service hubs in the country.

Jukka Vepsäläinen would have liked to get his hands on one of those trucks. He’s the IT manager for Scania in Finland, and it would have helped him metaphorically carry all the .pst files off the company’s Microsoft Outlook email platform. The problem for Vepsäläinen and his Helsinki-based team was that Scania was struggling to manage the high volumes of these unreliable and cumber-some files―and they were infiltrating almost every aspect of the company’s operations.

“Like almost any organization, we have limits on the size of our mailboxes,” he says. “In the past, we told our 350 end users to delete old .pst emails they didn’t need any more, but this inevitably led to a rise in the number of calls to our helpdesk as users battled to retrieve old files they had deleted, but suddenly realized were important. Another problem was that we weren’t backing up .pst files from the workstations and laptops, which meant people complained vigorously when they lost their data. And it was very tricky for the users to search through their old emails.”

orGANIZAtIoN ProFILe

Website: www.scania.com

Industry: Automotive

Headquarters: Helsinki, Finland

employees: 550

symANteC soLutIoNs

Email Archiving

Data Protection

Why symantec?

· Existing experience with Symantec solutions

· Recommendation from local Finnish partner

· Favorable impression compared with EMC solution

Customer suCCess sCANIA FINLAND Ab

Protection for 46 virtual and physical servers

Symantec was already on Scania’s radar. The truck distributer was a satisfied Symantec Backup Exec™ customer, using this powerful backup and recovery solution to ensure that critical information on the company’s 16 virtual and 30 physical systems was fully protected and quickly restored. “Before using Backup Exec, we were struggling to backup data within the overnight window, but now we have the flexibility to perform as many incremental and full backups of the data as we require. And the functionality is magnifi-cent,” says Vepsäläinen. It was this valuable experience―and the knowledge of Scania’s business partner Nevtor―which prompted the company to consider Symantec Enterprise Vault.

“I can’t say enough good things about Nev-tor,” explains Vepsäläinen. “They display a first-class level of expertise, experience, and commitment on every project we work with them on. We trusted their judgement that Enterprise Vault would unlock the door to effective email archiving―and it has.”

Before making the decision on the email ar-chiving solution though, the Scania team considered their options. They compared Enterprise Vault with EMC EmailXtender (now branded EMC SourceOne), but through careful examination concluded that Enter-prise Vault was the better proposition. This was based on the existing Backup Exec imple-mentation and the influence of Nevtor and their recommendation to choose the Symantec email archiving solution.

Complete return on investment within 12 months

Scania is using Enterprise Vault to efficiently archive the company’s Outlook 2003 envi-ronment, by storing one copy of each mes-sage, irrespective of the number of times it occurs. By controlling the size of the storage footprint, Scania has considerably reduced the cost of managing the critical email sys-tem. Vepsäläinen comments, “Enterprise Vault enables Scania to transparently archive email content from end-user created .pst files into the archive repository. By central-

izing user search and accessibility to this information, Scania is significantly reducing the amount of data stored in local and net-work based .pst files. Overall, we estimate a complete return on our Enterprise Vault in-vestment within 12 months, based on the reduced cost of storage.”

Scania is able to calculate the cost of indi-viduals manually maintaining their archives. The company calculates that each person devotes approximately five minutes each day to their Outlook archive management. This is approximately 1,000 minutes per year― equivalent to €200 cost per person, or €70000 across all 350 end users. Enterprise Vault reduces this amount to €20000.

soLutIoNs At A GLANCe

Key Challenges

• Remove full email quota obstruction

• Overcome struggle to backup .pst files

• Streamline and enhance email search capability

symantec Products

• Symantec Backup Exec™

• Symantec Enterprise Vault™

symantec Partner

• Nevtor Oy

technology environment

• Hardware: HP Blade 460’s and Proliant servers

• Servers: 16 virtual (VMware) and 30 physical

• End users: 350 for Enterprise Vault

• Operating systems: Microsoft Windows 2003

busINess resuLts AND teCHNICAL beNeFIts

• Controlled email message store growth

• Reduced storage footprint

• Cut cost of managing the critical email system

• Centralized user search and accessibility

• Delivered a complete return on Enterprise Vault investment within 12 months

• Saved € 50000 per year

• Reduced email-related helpdesk enquiries by 70%

• Provided complete protection for contracts, sales orders, and after-sales service information stored on email

“I can’t say enough good things about

Nevtor. They display a first-class

level of expertise, experience, and

commitment on every project we

work with them on. We trusted their

judgement that Symantec Enterprise

Vault would unlock the door to

effective email archiving—and it has.”

Jukka Vepsäläinen

IT Manager

Scania Finland

Customer suCCess sCANIA FINLAND Ab

The users are more satisfied with email too―and evidenced by the fact the helpdesk is now fielding 70 percent less calls relating to email management. The quotas and message size restrictions that previously plagued their day-to-day work are a thing of the past: they now benefit from an unlimited mailbox size. Moreover, they devote very little time now to mailbox housekeeping since Vepsäläinen has introduced administration policies to auto-matically archive individual mailbox email and attachments from Outlook to the online Enterprise Vault stores.

Crucially, Scania’s data is also safe. The com-pany’s emails comprise essential informa-tion, such as contracts, sales orders, and after-sales service information. Enterprise Vault moves the emails off the previously unprotected laptops and desktops onto a low-cost storage archiving platform, where the data can be accessed quickly and at any time. Vepsäläinen concludes, “How would I sum up the difference Enterprise Vault has made? We are no longer plagued by .pst files, searching is faster, we benefit from better security of our workstations and laptops, and we enjoy a more efficient use of disk space thanks to deduplication.”

Copyright © 2010 Symantec Corporation. All rights reserved. Symantec, the Symantec logo, Backup Exec, and Enterprise Vault are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. All product information is subject to change without notice. Part Number 20984884

“How would I sum up the

difference Enterprise Vault has

made? We are no longer plagued

by .pst files, searching is faster, we

benefit from better security of our

workstations and laptops, and we

enjoy a more efficient use of disk

space, thanks to deduplication.”

Jukka Vepsäläinen

IT Manager

Scania Finland