Customer Preparation Materialinfo.biztech.pro/documents/BTM2015_preparation.pdf · C. BTM Market Snapshot of chosen solution area – A summary of the key solutions, solution providers,

1 © 2015 Business Technology Finland Oy. All rights reserved.

Customer Preparation Material


Biztech

• Conducting customer interviews on behalf of leading IT Manufacturers and Service / Solution Providers

• Deploying comprehensive Biztech BT Monitor –multivendor platform instead of individual efforts

• Underlying subscriber motivation is to better understand:– Market dynamics

– Customers current environments

– Future development priorities with respective solution areas

• Biztech operation up and running in all four Nordic countries and Baltics

• Enablers = standard model, standard content and comprehensive back-end system

• High volume the power of having 1-to-1 meeting with more than 1000 CIO’s annually


What’s in it for You?

A. Assessment Report of Customers own IT –environment– Documenting your

solutions & infrastructure

– Identifying week spots and development areas

– Illustrating the maturity gaps and modernization opportunities

B. Benchmarking Report of Customers chosen reference group

– Detailed and comprehensive 100-page comparison report

– Showing the gaps and improvements needed

– Illustrating what are the priorities in the industry

C. BTM Market Snapshot of chosen solution area

– A summary of the key solutions, solution providers, trends and development areas

– Supports in creating an overview of the solution market in the region

– Quick shortlist of the most potential solutions and solution providers


BT Framework 360 – Method

TrendsIT EnvironmentAssessment

Benchmarking

Maturity Assessments

Current state + Future + Details = Where are we now?

Where should we go?

http://www.2mcctv.com/images/PTZ-IP-Security-Camera-Network-Cameras-Security-Cameras-JVC-VN-C655U.jpg

http://www.2mcctv.com/images/PTZ-IP-Security-Camera-Network-Cameras-Security-Cameras-JVC-VN-C655U.jpg


Agenda for the meeting

• Introduction, customer intro

• Business Alignment

• Solutions – Solution Map

– Messaging & Collaboration

• IT infrastructure– User devices

– Systems Environment / Data Centre

– Data communication & Networks

– Printing

• IT services

• Summary & next steps– Solution Market Snapshot


Solution Map

Solution Area

Solution /

Service

Supportfor

Business

Deployment

Year

Life span ends

Solution Provider Systems Environment

NameRecom-mendation

Service Provider

Service modelSatisfaction/Recom-mendation

1 ERP SAP 1 2010 - CGI 1-5 Customer itself Own Data Center 2

2 Financials SAP 4 2010 2015 CGI 1-5 Customer itself Own DataCenter 3

3 Procurement Basware 3 2005 - Basware 1-5 Customer itself Own DataCenter 3

4 BI Cognos 2 2012 2015 IBM 1-5 IBM Hosted DataCenter 4

5 HRMMS Dynamics AX

3 2007 2016 Aditro 1-5 Aditro SaaS 3

6 Payroll As a service 4 2008 - Aditro 1-5 Aditro Outsourced 3

7 CRMMS Dynamics CRM

3 2010 2016 Mepco 1-5 Microsoft SaaS 4

8Digital service

Customized 2 2015 CGI 1-5 CGI Private Cloud 2

9Document Management

MS SharePoint

3 2017 Microsoft 1-5 Microsoft SaaS 3

EXAMPLE

Systems environmentService model options

A. DataCenter (own premises)B. Hosted DataCenter (own HW) C. Infrastructure or Platform as a

service (IaaS / PaaS)D. Solution or Software as a

service (SaaS)E. Outsourced


Solution Map FILL IN DATA OF YOUR ENVIRONMENT

Solution Area

Solution /

Service

Supportfor

Business

Deployment

Year

Life span ends

Solution Provider Systems Environment

NameRecom-mendation

Service Provider

Service modelSatisfaction/Recom-mendation

1 ERP

2 Financials

3 Procurement

4 BI

5 HRM

6 Payroll

7 CRM

8Digital service

9Document Management


Top trends - What next?

1. New solution2. New Systems/Services environment3. Version Upgrade4. Electronic processes / Process automation 5. New EAI / Integration to other solutions 6. Reporting7. Mobile workforce solutions (Tablets etc.)8. ERP User Interface development9. Internet-of-Things

Other (what)

31%

23%22%

26%

13%

22%

16%

New solution New Systems/ Services

environment

ElectronicProcesses

ApplicationIntegration

Extranet Reporting MobileWorkforce

Solution Map - ERP These are top trends that our customer have been developing during last 18 months.

Are there development needs for Your company in these areas during next 24 monhts?


Top Trends - What next?1. New Solution2. New Systems/Services environment3. Version Upgrade4. Partly / total Outsourcing or Insourcing5. Integration to other solutions 6. Automation & electronic processes 7. Reporting8. Group consolidation

Other (what)

18%16% 16%

25%

17%

3% 3%

Solution Map – Financial ControlThese are top trends that our customer have been developing during last 18 months.



Top Trends - What next?

1. New Purchase to Pay solution(Full procurement process automation)

2. New Systems/Services environment3. Version upgrade4. Partly / total Outsourcing or Insourcing5. Integration to other solutions 6. New Procurement Solution7. Invoice Automation System8. Banking systems

Other (what)

Solution Map – Procurement

Are there development needs for

Your company in these areas during

next 24 monhts?


Top Trends - What next?1. New solution2. New Systems/Services Environment3. Version upgrade4. Data Warehouse improvements5. Big data6. Master Data Management7. Database Optimization8. Budgeting, Forecasting 9. Reporting10. Business Process definitions (visualisation)

Other (what)

24%

10%

14%

3%8%

1%

New solution New Systems /Services

environment

DataWarehouse

Big Data Master DataManagement

(MDM)

DatabaseOptimization

Solution Map – Business Intelligence (BI)These are top trends that our customer have been developing during last 18 months.


Databases and Data Warehouse

Databases in useMicrosoft SQL Server, Oracle, IBM, MySQL, Progress, SAP Hana, NoSQL, other (what?)

Data Warehouse DB

MS SQL Server, Oracle, IBM, MySQL, other (what?)


HRM & Payroll

Top Trends - What next?1. New solution 2. New Systems/Services environment3. Version Upgrade4. Partly / total Outsourcing or Insourcing 5. Recruitment 6. Workforce planning 7. Data collection 8. Travel management9. Working time attendance10. Competence management11. Training management

Other (what)

Payroll - What next?1. New solution 2. New Systems/Services environment3. Version Upgrade4. Partly / total Outsourcing or Insourcing

Other (what)



next 24 monhts?


Top Trends - What next?1. New solution2. New Systems/Services environment3. Version upgrade4. Comprehensive customer view 5. Sales management 6. Contact / Call center 7. Campaign mgmt. 8. Electronic marketing 9. Activity reporting 10. Business Portal11. Social Media integration

Other (what)

27%

9%11% 10%

4%

8%

5%

9% 8%

3%

Solution Map – CRMThese are top trends that our customer have been developing during last 18 months.



Digital service & Document management

Digital Service - What next?1. New Web Store2. New Extranet/Customer Portals3. New Systems/Services environment4. Version Upgrade5. Security6. Integrations to other systems7. Service Usage Reporting & Analysis

Other (what)

DM - What next?1. New solution2. New Systems / Services environment3. Version Upgrade4. Intranet5. Archiving6. Integration to other solutions 7. Content Management System8. Security

Other (what)



next 24 monhts?


Maturity assessments for key solutions - 1

ERPNo ERP system in

use

Several separate key processes

supported with “mini ERPs"

Centralized & integrated ERP

system

External integration.

Electronic channels information flow &

E-Services

Integrated entirety, extended for

external operators.

FinancialsFocus in the

external needsBasics of the

internal needs

Real-time and consistent

information available

Strong control, budgeting and

forecasting of the business

Business performance

planning, simulation

(Scenarios, what-if)

Procurement

Set of separate systems to separate

functionsManual work

Data transfer between separate

systems

Adding integration and automation.

1st phase of the e-invoicing

Electronic Invoice management

fully implemented

Automated Purchase-to-pay in direct and indirect

purchases

BIMiscellaneous

solutions for BPM

Personal reporting tools in use to complement

standard reports

Automated gathering of data,

Budgeting, department or area

level OLAP tools

Corporate level Business

performance solutions based on

centralized data (DW)

Automated Corporate

peformancemanagement

system in use for all (key) personnel

In each 4 areas , circle your assessment

according to your organisation’s present

situation (1-5)


SolutionsMaturity assessment

1 2 3 4 5

ERPNo ERP system in

use

Several separate key processes

supported with “mini ERPs"

Centralized & integrated ERP

system

External integration.,

electronic channels information flow &

E-Services

Integrated entirety, extended for

external operators.

FinancialsFocus in the

external needsBasics of the

internal needs

Real-time and consistent

information available

Strong control, budgeting and

forecasting of the business

Business performance

planning, simulation

(Scenarios, what-if)

Procurement

Set of separate systems to separate

functionsManual work

Data transfer between separate

systems

Adding integration and automation.

1st phase of the e-invoicing

Electronic Invoice management

fully implemented

Automated purchase-to-pay in direct and indirect

purchases

BIMiscellaneous

solutions for BPM

Personal reporting tools in use to complement

standard reports

Automated gathering of data,

budgeting, department or area level OLAP

tools

Corporate level business

performance solutions based on

centralized data (DW)

Automated corporate

performance management for

key personnel


SolutionsMaturity assessment

1 2 3 4 5

CRMRegisters from

operative applications

Basic CRM solutionCRM solution in

extensive use

Optimized and integrated for own

needs

XRM solution(Suppliers, Partners,

HR, …)

Digital Service Basic serviceUser identified,

Access with Userid and Password

Customer’s previous selections

Available, Integrations with

marketing

Self service for suppliers and

customers,Online help

features (”chat”)

Full Self service for suppliers and

customers,Personalized

Recommendations to users

Document Management

Personal document processing

Joint shared storage resources

Document management

solution, company & team portals

Web and Video conferencing

Enterprise Social Network

User oriented, device & location

independent

HRM

& PayrollPayroll only

HRM facts dispersed in documents, job

applications in e-mail

Separate payroll, human resource &

recruitment solutions

Integrated HRM system

Personnel extensively use

services & solutions


Messaging & Collaboration


QUESTION ANSWERS / OPTIONS

E-mail system

Telephone exchange or messaging platform

Web conferencing solution

Video conferencing solution

Video conferencing solutions provider

Number of Digital Signs (Now / in 2 years) # now/ # in 2 years

Satisfaction / messaging & collaboration 1 (poor) - 5 (excellent)

Messaging & collaboration business decision maker

Messaging & Collaboration FILL IN DATA OF YOUR ENVIRONMENT


Messaging & Collaboration

Telephone & MessagingTop trends - What next?

1. New voice messaging solution

2. Telephone exchange services3. Email4. Integration between

solutions5. Change to Service model6. Enterprise Social Network

(e.g. Yammer etc.)7. Customer service solutions

(e.g. Contact Center)

Other (what)

Video conferencing

Top trends– what next?1. Video utilization in web conferencing

solutions (Lync, WebEx, …)2. New Video conferencing solution

(Cisco, Polycom, Videra, …)3. Adding video conference rooms4. Integration between solutions5. Change to Service model6. Video conference equipment7. Transform meeting rooms into

Brainstorm rooms8. Conference room management9. Conference room equipment

standardization

Other (what)

Digital info & signageTop trends – What next?

1. Solution for internal communication2. Solution for marketing3. Adding targets / units in current

system4. Content management solution5. Change to Service model6. Replacing video projectors with Digital

Signs (displays)7. Interactive presentation devices8. Video projectors

Other (what)



next 24 monhts?


Messaging & CollaborationMaturity assessment

1 2 3 4 5

Voice messaging

Conventional telephone

exchange, fixed line telephones

Mobile phones replace desktop

handsets

One phone device, PCs also used in voice messaging

Voice integrated to other messaging

solutions

An integral part of messaging solution

Video No solutionSeparate solutions/ PC based instant

messaging

Also PC based video conferences

Integrated solutions

Video calls

Video usage grows explosively


User Devices


Device type Local #

Installed baseNew purchasesAll brands & share %

Preferred procurementmodel

Primary reasoning

Vendor/ Recom-mendation

Primary brand

Share %

Satis-faction

Notebooks 125 HP 55%

4

HP 100% Leasing 1 (Quality) Atea / 1-5

Desktops 50 Lenovo 40% HP 70%, Lenovo 30% Leasing 5 (Price) HP / 1-5

Workstations 20 Dell 100% Dell 100% Leasing 1 (Quality) Dell / 1-5

Thin Client 50 HP 100% HP 100% Buy 5 (Price) G7 / 1-5

Tablets 50 Apple 80% 2Apple 30%, Samsung 30%, Asus 40 %

BYOD7 (User’s choice)

Elisa / 1-5

Smartphones andMobile phones

333 Nokia 90% 3Nokia 40%, Apple 30%, Samsung 30%

Service7 (User’s choice)

Elisa / 1-5

User Devices - example

Primary Reasoning options

1. Quality2. Supplier relationship3. Procurement process4. Range of products5. Price

6. HQ decision7. User choice8. Maintenance9. Platform

EXAMPLE


Device type Local #

Installed baseNew purchasesAll brands & share %

Preferred procurementmodel

Primary reasoning

Vendor/ Recom-mendation

Primary brand

Share %

Satis-faction

Notebooks

Desktops

Workstations

Thin Client

Tablets

Smartphones andMobile phones

User Devices


1. Quality2. Supplier relationship3. Procurement process4. Range of products5. Price

6. HQ decision7. User choice8. Maintenance9. Platform

FILL IN DATA OF YOUR ENVIRONMENT


PCsPCs - Additional questions


Annual volume of new PC purchases #

If PCs are renewed in total, when is the next procurement and what is the amount of units ?

Year and #

Virtualized Desktop Infrastructure (VDI) solution

Device Management Solution

Office application in new PCs

Operating System in new PCs

PC protection software

Manager/PCs



Tablets & Mobile Phones

Tablets - Additional questions


Annual volume of new Tablet purchases #

Estimated # of tablets in 2 years #

Preferred device type Tablet or Hybrid

Manager/Tablets

Mobile Phones- Additional questions


Annual volume of new mobile phone purchases #

Manager/Mobile Phones



User devices

Tablets & Mobile phonesTop trends -What next?

1. Pilot / POC2. Platform Choices3. Application evaluations4. Application development5. New devices6. Security solution7. Lifecycle procurement model (DaaS) for Mobile phones8. Lifecycle procurement model (DaaS) for Tablets9. Business application deployment

Other (what)

Top trends - What next?1. Additional OS platforms (Android, Apple, ChromeOS,

Linux)2. Windows 10 migration3. New Power Workstations4. New PCs5. Security solution6. Applications virtualization7. Desktop virtualization8. Identity Access Management (IAM )9. Lifecycle procurement model (DaaS)

Other (what)



next 24 monhts?


End User ComputingMaturity assessment

1 2 3 4 5

PCs Various PCs Standardized PCsDominantly

notebooks, 3G

Versatile, user profile based (incl.

tablets, hybrids)

Also non-traditional devices

Tablets & Mobile Phones

Miscellaneous mobile phones

More functionality.

Also smartphones.

Standardized, pre-installed, optimized by user profile

Versatile devices on need basis incl.

tablets

Several devices per user per need.

Seamless interoperability.


Systems


Servers 1/2Own Data Center(all)

Hosted, own HWServer capacity services

Service provider Itself / SP Name (e.g. Fujitsu) Itself / SP Name (e.g. Fujitsu)Platform names (SP

name, MS Azure, Amazon, e.g.)

# of physical servers 56 12

# of virtual servers 12 45 77

Primary Brand, Installed Base

Brand, share % Brand, share %

Brands & Share %,New purchases

Brand 1 %, Brand 2 % Brand 1 %, Brand 2 %

Satisfaction /recommendation

1-5 1-51-5

(each)

Server solution provider SP name SP name SP name

Server solution provider recommendation

1-5 1-5 1-5

Systems EXAMPLE


Systems EXAMPLE



Server Virtualization solution VMware MS Hyper-V VMware

Protection Solution F-Secure SymantecMS System Center

End Point Protection

Server capacity as a service (IaaS/PaaS)(e.g. # of virtual servers)

% Now / Estimate in 2 years %


Systems EXAMPLE

StorageOwn Data Centers

Hosted, own HW

Storage capacityServices

# of Solutions 6 2

Storage Virtualization Technology VMware Microsoft ?

Primary Brand, Installed Base Brand Brand Service name


Brand 1 %, Brand 2 % Brand 1 %, Brand 2 %

Total storage capacity size (TB) 5 TB 3 TB 4 TB

Backup & Recovery solutionSolution name, (e.g.

Symantec, HP)Solution name, (e.g.

Symantec, HP)

Satisfaction / Recommendation 1-5 1-5 1-5 (each)

Storage solution provider /recommendation

SP name 1-5

SP name 1-5

SP name 1-5

Storage capacity as a service (% of capacity) % Now / Estimate in 2 years %

Time for change / Agreement renewal 2018 2017 2016




Service provider

# of physical servers

# of virtual servers



Satisfaction /recommendation

Server solution provider

Server solution provider recommendation

Systems FILL IN DATA OF YOUR ENVIRONMENT


Systems



Server Virtualization solution

Protection Solution

Server capacity as a service (IaaS/PaaS)(e.g. # of virtual servers)

% Now / Estimate in 2 years %



Systems

StorageOwn Data Centers

Hosted, own HW

Storage capacityServices

# of Solutions

Storage Virtualization Technology ?



Total storage capacity size (TB)

Backup & Recovery solution

Satisfaction / recommendation

Storage solution provider /recommendation

Storage capacity as a service (% of capacity) % Now / Estimate in 2 years %

Time for change / Agreement renewal



SystemsAre there development needs for


next 24 monhts?

Data CenterTop trends - What next?

1. Data Center Infrastructure development plan

2. Outsourcing 3. Security solution4. New Data Center5. Data Center Replication6. Systems Convergence

Other (what)

Compute & StorageTop trends - What next?

1. Server acquirements (HW)2. Server virtualization3. Storage acquirements (HW)4. Storage virtualization5. New backup6. Storage performance optimization

(SSD etc.)7. Archiving8. In-memory Databases (SAP Hana etc.)

Other (what)

Capacity ServicesTop trends - What next?

1. Service Model change towards XaaS

2. Hybrid environment3. Servers as a service (IaaS/PaaS)4. Storage as a service (IaaS/PaaS)5. Database as a service (DBaaS)6. Backup as a service

Other (what)


SystemsMaturity assessment

1 2 3 4 5

ServersVarious brands &

modelsStandardized environment

Consolidated (Blade), partly

virtualized

Widely virtualized,Capacity Services

Completely virtualized and geographically

redundant

Storage & backup systems

Server basedServer based

&Fault tolerant

Centralized storage (SAN,

iSCSI) & backup system

ITSM based, Capacity Services

Virtualization, management

centralized and geographically

redundant


Data Communications & Networks



WANQUESTION ANSWERS / OPTIONS

WAN / internet operator

WAN / Internet Firewall solution vendor

Do you recommend the WAN Operator?


Mobile Network

Mobile Operator Network – Operator

# of mobile SIMs (phones, Tablets, Notebooks, other)

Do you recommend the Mobile Operator?

LAN & WLANBase system switch / Datacenter switchEdge / workgroup switchWLAN devices

Data Center Virtualization Technology

Network Solutions Provider

Satisfaction with LAN environment



Top trends- What next?1. Operator change / service

tendering2. Capacity increase3. Connecting offices4. Securing availability5. Security

(Encryption, Firewall etc.)6. Distributed Denial of

Service mitigation (DDoS)7. Network acceleration

Other (what)

Top trends- What next?1. Comprehensive development plan2. LAN/WLAN as a service3. LAN/WLAN Fault tolerance development4. LAN/WLAN Capacity increase5. DC Network virtualization6. New DC Network Switches 7. Access management (802.1X, BYOD)8. LAN/WLAN Management solution9. Maintenance services10. Network Traffic Analyzer11. Application Performance Management

(APM)12. Application acceleration

Other (what)

Mobile networksTop trends - What next?

1. Operator change / service tendering

2. Capacity increase (4G)3. Cost optimization4. Security / management5. New solution areas

Other (what)



next 24 monhts?


Data Communications & NetworksMaturity assessment

1 2 3 4 5

Corporate WAN

Offices connected

through internet

Offices connected as a logical network

Connections between

offices optimized on

need basis

Multi service network (voice,

video messaging,

monitoring,)

Redundant, prioritized

connections between

offices

LAN & WLAN

LAN: Star model network

without redundancy

LAN: partly outdated.

WLAN

Modern segmented

LANs , Secured WLAN's.

High speed WLAN's.

Virtualizedhigh

performance LAN’s

Software Defined

Network (SDN)


Printing environment


Printing devices – example

Device type #

Primarydevice brand & share %

New purchases all brands and share %

Acquired as a Service?Satis-

faction (1-5)

Primary Reasoning

Vendor / Service Supplier Recommen-dationDevices Supplies

Maintenance

A3 Multi-function

12 Ricoh 60%Ricoh 60%Samsung 40%

Yes/No

Yes/No

Yes/No

4 1 (Quality) Ricoh / 1-5

A4 Workgroup 30 Canon 80%Samsung 70%Canon 30%

Yes/No

Yes/No

Yes/No

3 5 (Price) Name / 1-5

Personal 80 HP 100 % HP


1. Quality2. Supplier relationship3. Procurement process4. Range of products5. Price6. HQ decision7. User choice8. Maintenance



Printing devices

Device type #

Primarydevice brand & share %

New purchases all brands and share %

Acquired as a Service?Satis-

faction (1-5)

Primary Reasoning

Vendor / Service Supplier Recommen-dationDevices Supplies

Maintenance

A3 Multi-function

A4 Workgroup

Personal


1. Quality2. Supplier relationship3. Procurement process4. Range of products5. Price6. HQ decision7. User choice8. Maintenance



Printing environment

Top trends - What next?1. Optimizing the # of devices2. Modernizing the device base3. Change into service model4. Management solution5. Tendering (devices)6. Tendering (supplies)7. Mobile printing8. “Follow me” printing9. 3D Printing

Other (what)



next 24 monhts?


Printing environmentMaturity assessment

1 2 3 4 5

Development phase

Freedom of choice

Department & business unit

based solutions

General plan for printing

environment development

Single Print Queue,

optimized also for mobile

work

Independent of user device,

place and printing device,

NFC identification

UtilizationMiscellaneous

copiers & printers

Copiers & printers

standardized

Copiers replaced with

standardized & networked

multifunction devices

Standardized, device count optimized by documents /

materials

Own plus service

provided devices


IT Services


IT Services - Map

Service areaService model(Self / Outsourced)

Time forchange /

Agreement renewal

Management solution

Satis-factionwith servicearea

Service provider (external)

Service provider recom-mendation

1 Workstation services SelfMS System Center

1-5

2 Service Desk Self 2017 … 1-5

3Mobile device management

Outsourced 2015Operator’s service

1-5Service Provider Name

1-5

4 Systems management Outsourced 2016 As a service 1-5Service Provider Name

1-5

5 LAN management Self Cisco 1-5

6IT Service Management (ITSM)

Self Efecte 1-5

EXAMPLE


IT Services Map FILL IN DATA OF YOUR ENVIRONMENT

Service areaService model(Self / Outsourced)

Time forchange /

Agreement renewal

Management solution

Satis-factionwith servicearea

Service provider (external)

Service provider recom-mendation

1 Workstation services

2 Service Desk

3Mobile device management

4 Systems management

5 LAN management

6IT Service Management (ITSM)


IT Service Management

Top trends- What next?1. Workstation Management2. Service Desk3. Mobile Device Management4. Systems Management5. LAN/WLAN Management6. ITSM Solution7. Asset mgmt. (Hardware, Software, and Service)8. Service Portfolio, Release, and Lifecycle

management9. Service Order & Delivery Automation10. Self Service Models11. Outsourcing of Service Operations12. Service provider evaluations13. Cyber security14. Business Continuity &

Disaster Recovery (BCDR)

Other (what)



next 24 monhts?


IT Service modelsMaturity assessment

1 2 3 4 5

Model

All functions reactive. No

defined routines nor

responsibilities.

Basic monitoring

and management

services

Centralized management

and multilateral

support model

Centralized services

produced by priorities &

roles

Best practices in industry,

transparent to end user

Technology & service

production

Out-dated technology solutions

preventing service

production.

Non-standardized technology preventing

service extension for

all

Planned strategic

entities enable service

extension for everyone

Modern service models (e.g. Cloud) in effective use

New innovative

technologies enable

effective service

production


Market Snapshot – Solution Areas

6. User Devices

7. Systems

8. Data communications & Networks

9. Printing

10. IT Service models

1. ERP

2. HRM

3. Financial control

4. Business Intelligence

5. Customer Relationship Management

SOLUTIONS & APPLICATIONS IT INFRASTRUCUTURE


Documents

Customer Preparation Materialinfo.biztech.pro/documents/BTM2015_preparation.pdf · C. BTM Market Snapshot of chosen solution area – A summary of the key solutions, solution providers,