Hi Stephanie,

I thought I'd put in writing my praise I offered you earlier today on the phone.

After our first call it struck me how polite, informative and professional your manner had been. I regretted not having mentioned it to you at the time.

Your subsequent e-mail followed suit. It arrived promptly, was well written, polite and again professional.

You have called me twice since to follow up on my enquiry, and again been a great ambassador for your company.

Should you wish to show this mail to your manager, I think they should know how impressed your potential customers are with your manner. I know successful businesses need good people, it seems to me that when dealing customers, you are up there with the best. A refreshing change from the norm!

I wish you every success, and will be in touch should our project go ahead.

Kind regards,

Mike Nilsen (Director)Olsen Plant & Services Ltd.www.olsenplant.co.uk