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Payment Acceptance
Prepaid Solutions
Information & Analytics
Advanced Solutions & Innovation
Network Solutions
Issuing & Access Solutions
CUSTOMER COMMUNICATIONSFirst Data takes you beyond with our Customer Communication
solutions designed to optimize your customers’ experience.
The ways your customers buy goods and services
are evolving every day, and your customer
communication strategy needs to keep pace.
Your customers expect to access and receive
information about their accounts and services
24/7 – whether by phone, internet, or through
traditional means like print, mail or a live person.
At First Data, our global experience across the full
payments value chain gives us unique insights into
the marketplace, allowing us to develop the most
innovative and comprehensive solutions financial
institutions and merchants need to leverage more
value from every customer interaction.
First Data Customer Communication solutions
are no exception. Our end-to-end, innovative
solutions ensure that you can effectively
correspond with your customers in a variety of
ways, for a variety of reasons, at virtually any time.
Communicating with your CUSTOMERS 24/7/365
Proven Industry Experience
Commitment to Superior Service
Building Valuable Partnerships
Maximize Operational Efficiency
Build Stronger Customer Relationships
With more than 20 years of development expertise
across multiple industries and applications, First
Data handles an average of 30 million calls per
month, delivers over 1.5 billion documents annually,
and processes 53 billion electronic payment
transactions annually.
First Data has a strong track record for consistently
meeting and exceeding its Service Level Agreements
(SLAs) for accuracy, timeliness and online availability –
all exceeding 99.9%.
With a customer-first focus, First Data is committed
to a partnership that provides you with the right
tools and insight to help your business grow and
improve customer service while lowering your costs.
A solid position in the marketplace allows First
Data to gain economies of scale that help reduce
operational costs – including providing an
unparalleled value chain, savings on postage and
fast delivery.
First Data is always looking for ways to make the
most of each customer interaction – which is why
we deliver solutions that are designed to enable
sophisticated and targeted communications to
help you attract and retain quality customers by
providing the right offer at the right time.
99.9%First Data consistently meets and exceeds Service Level Agreements
with 99.9% accuracy, timeliness and online availability.
GO BEYOND: CUSTOMERC0MMUNICATION
Expand customer relationships and increase profitability with our innovative customer communications solutions.
FIRST DATA ADVANTAGE
Our state-of-the-art composition platform, offers
advanced document formatting capabilities that
manage and format communications across all
delivery channels.
Full color, printing capabilities for account
statements, letters and other notices available
through electronic or mail delivery.
A fully integrated, end-to-end electronic messaging
and delivery system providing content rich, interactive
communication directly to your customers.
Our solutions include inbound and outbound Touch
Tone and Interactive Voice Response (IVR), and
SMS/Text Messages.
BENEFITS
Targeted messaging helps generate cross-sales and
supports retention. Plus you can enhance your brand
image on all communications ranging from statements
to regulatory information and collection letters.
Highlight important information to drive customer
response with features like MICR printing for checks
and selective perforation capabilities for dynamic
coupon offers along with multi-channel electronic
delivery options.
And, First Data’s technology and scale allow you to
take advantage of the lowest possible postage rates.
Build stronger, more valuable customer relationships
by providing consumers self-directed communication
options while driving down costs.
Implementing self-service solutions allows simple
issues to be solved by automated systems while agents
handle the more complex and sensitive issues leading
to dramatic cost reduction and greater efficiency.
Plus, our solutions seamlessly integrate with Internet
banking platform and debit processing for a better
customer experience.
PRODUCT
Document Composition
Print Production & Delivery
e-Correspondence
Voice Services
OUR CUSTOMER COMMUNICATIONS PRODUCTS
HOW DO YOU GO BEYOND TO…• Provide your customers with access to information 24/7/365?
• Streamline operations and reduce operational costs?
• Offer customers more communication options?
• Identify and capitalize on cross-sell opportunities?
FIRST DATA. CUSTOMER COMMUNICATIONS.
1.5BDid you know? First Data produces 1.5 billion
documents annually.
© 2011 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.
1228-1011
FIRST DATA GOING BEYOND+40 years in the business
+28 product categories, hundreds of products
$1.4 trillion settled annually
53 billion transactions annually
744 million card accounts on file
FOR MORE INFORMATIONContact your First Data sales representative or visit firstdata.com