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CUSTOMER COMMUNICATIONSFirst Data takes you beyond with our Customer Communication

solutions designed to optimize your customers’ experience.

The ways your customers buy goods and services

are evolving every day, and your customer

communication strategy needs to keep pace.

Your customers expect to access and receive

information about their accounts and services

24/7 – whether by phone, internet, or through

traditional means like print, mail or a live person.

At First Data, our global experience across the full

payments value chain gives us unique insights into

the marketplace, allowing us to develop the most

innovative and comprehensive solutions financial

institutions and merchants need to leverage more

value from every customer interaction.

First Data Customer Communication solutions

are no exception. Our end-to-end, innovative

solutions ensure that you can effectively

correspond with your customers in a variety of

ways, for a variety of reasons, at virtually any time.

Communicating with your CUSTOMERS 24/7/365

Proven Industry Experience

Commitment to Superior Service

Building Valuable Partnerships

Maximize Operational Efficiency

Build Stronger Customer Relationships

With more than 20 years of development expertise

across multiple industries and applications, First

Data handles an average of 30 million calls per

month, delivers over 1.5 billion documents annually,

and processes 53 billion electronic payment

transactions annually.

First Data has a strong track record for consistently

meeting and exceeding its Service Level Agreements

(SLAs) for accuracy, timeliness and online availability –

all exceeding 99.9%.

With a customer-first focus, First Data is committed

to a partnership that provides you with the right

tools and insight to help your business grow and

improve customer service while lowering your costs.

A solid position in the marketplace allows First

Data to gain economies of scale that help reduce

operational costs – including providing an

unparalleled value chain, savings on postage and

fast delivery.

First Data is always looking for ways to make the

most of each customer interaction – which is why

we deliver solutions that are designed to enable

sophisticated and targeted communications to

help you attract and retain quality customers by

providing the right offer at the right time.

99.9%First Data consistently meets and exceeds Service Level Agreements

with 99.9% accuracy, timeliness and online availability.

GO BEYOND: CUSTOMERC0MMUNICATION

Expand customer relationships and increase profitability with our innovative customer communications solutions.

FIRST DATA ADVANTAGE

Our state-of-the-art composition platform, offers

advanced document formatting capabilities that

manage and format communications across all

delivery channels.

Full color, printing capabilities for account

statements, letters and other notices available

through electronic or mail delivery.

A fully integrated, end-to-end electronic messaging

and delivery system providing content rich, interactive

communication directly to your customers.

Our solutions include inbound and outbound Touch

Tone and Interactive Voice Response (IVR), and

SMS/Text Messages.

BENEFITS

Targeted messaging helps generate cross-sales and

supports retention. Plus you can enhance your brand

image on all communications ranging from statements

to regulatory information and collection letters.

Highlight important information to drive customer

response with features like MICR printing for checks

and selective perforation capabilities for dynamic

coupon offers along with multi-channel electronic

delivery options.

And, First Data’s technology and scale allow you to

take advantage of the lowest possible postage rates.

Build stronger, more valuable customer relationships

by providing consumers self-directed communication

options while driving down costs.

Implementing self-service solutions allows simple

issues to be solved by automated systems while agents

handle the more complex and sensitive issues leading

to dramatic cost reduction and greater efficiency.

Plus, our solutions seamlessly integrate with Internet

banking platform and debit processing for a better

customer experience.

PRODUCT

Document Composition

Print Production & Delivery

e-Correspondence

Voice Services

OUR CUSTOMER COMMUNICATIONS PRODUCTS

HOW DO YOU GO BEYOND TO…• Provide your customers with access to information 24/7/365?

• Streamline operations and reduce operational costs?

• Offer customers more communication options?

• Identify and capitalize on cross-sell opportunities?

FIRST DATA. CUSTOMER COMMUNICATIONS.

1.5BDid you know? First Data produces 1.5 billion

documents annually.

© 2011 First Data Corporation. All Rights Reserved. All trademarks, service marks and trade names referenced in this material are the property of their respective owners.

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FIRST DATA GOING BEYOND+40 years in the business

+28 product categories, hundreds of products

$1.4 trillion settled annually

53 billion transactions annually

744 million card accounts on file

FOR MORE INFORMATIONContact your First Data sales representative or visit firstdata.com