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Sarah Horwood3 Amaroo Avenue, Ferny Hills, Brisbane 4055
M: 0478 738 870 | E: [email protected] DOB: 10/05/1996
Dear Whom It May Concern,I am writing to express my interest in a part-time/casual position within your organisation. With over 4 years’ experience within the hospitality industry and recent experience within the event management industry, I have gained many skills and responsibilities in various roles, such as a barista, waitress, function host, and team leader. I am efficient, understanding and reliable, and believe I am suited to such a position. I have attached my resume for your consideration.As a team member, I can provide:
Accuracy, diligence and attention to detail when executing designated tasks
A positive attitude, sense of enthusiasm and willingness to succeed in a team environment
As well as; a mature and educated approach to the business industry, inclusive of a passion for producing exceptional work
I have considerable experience using Microsoft Office software, including Word, Excel, PowerPoint, Outlook and Publisher. I am diligent in my approach to using different technologies and can easily take on various tasks in an organised manner. I have had some previous administration/ reception experience, however am looking to gain additional insights and experience in this field. I am certain that my team-focused, vibrant approach will be an asset to the team. I am available for an interview at your convenience and can be contacted on my mobile number or email at any time (provided above). Thank you for taking the time to consider my application, I look forward to hearing from you soon.
Kind Regards,Sarah Horwood
RÉSUMÉ OF SARAH HORWOOD
CAREER OBJECTIVE Recently graduated from Martin College with a Diploma of Events Management and am eager to further my work experience in order to improve my employability skills. I am willing to engage in work within the tourism and events, business, and hospitality industry’s to effectively gain a better understanding of the skills and responsibilities required to attain a position of management.
DIPLOMA COMPETENCIES:
Develop and use complex spreadsheets
Lead and manage people
Monitor staff performance
Access information on event industry operations
Process and monitor event registrations
Use a computerised reservations or operations system
Develop event concepts
Prepare and present proposals
Obtain and manage sponsorship
Coordinate marketing activities
Identify hazards, assess and control safety risks
Monitor work operations
Establish and conduct business relationships
Manage meetings
Select event venues and sites
Manage event staging components
Manage projects
Manage finances within a budget
Enhance the customer service experience
Provide responsible service of alcohol
EDUCATION
Diploma of Events Management, Martin College (2015 – 2016)
Certificate III in Hospitality, Amina Academy (2014)
Year 12 Certificate, Mt St Michael’s College (2013)
Current RSA and RSG Certificates
EVENT EXPERIENCE
International Federation on Ageing – 13th Global Conference, Brisbane Convention &
Exhibition Centre; 2016
Professional Development Seminar, Martin College Brisbane Campus; 2016
Shine Your Light Movie Night, New Globe Theatre; 2015
Red Carpet Fashion Show, Rocklea Showgrounds; 2015
WORK EXPERIENCE
Temporary/ Casual staff (May 2016 – current)Pinnacle People, Brisbane
Duties and responsibilities include:
Maintaining impeccable grooming standards Waitressing and bartending at major events Supervising minimum of 4 staff at BRC venues Flexibility for shift requirements (bartender, barista etc.) Customer service excellence Cash handling and settlement processes Self-management of timesheet submission
Food and Beverage Attendant (Mar 2016 – April 2016)NRG, Central Station
Duties and responsibilities include:
Cleaning and tidying of premises Preparing beverages and food Customer service excellence Opening of the premises Upselling and on-selling procedures Cash handling and payment processing Restocking takeaway food items
Barista and Waitress (Jan 2016 – Mar 2016)Bar None, Graceville
Duties and responsibilities include:
Confirming table bookings Preparing beverages and food Ensuring full table service experience for customers Closing the premises Cash handling and payment processing P.O.S and Eftpos settlement
Barista and Waitress (2015 – 2016)
Coffee on the Way, Ferny Hills
Duties and responsibilities include:
Opening and closing the premises Engaging in and executing weekend events Preparing beverages and food Customer service Cash handling and payment processing Stock management
Team Leader (2013 – 2015)Arana Leagues Club, Arana Hills
Duties and responsibilities included:
Opening and closing the areas within venue Managing a team of staff; both bar staff and wait staff Attending to customer enquiries and resolving customer issues Cash handling and payment processing Event planning and organising, in addition to hosting major functions
Junior Barista & Waitress (2012 – 2013)Coffee on the Way, Ferny Hills
Duties and responsibilities included:
Taking customer orders Preparing and serving coffees and food Cash handling and payment processing Cleaning the premises
Junior Assistant and Receptionist (2009 – 2010)Totoka Day Spa, Ferny Grove
Duties and responsibilities included:
Greeting clients Attending to telephone enquiries Cleaning treatment rooms Data entry
REFERENCES
Donna McMahon | Owner and Manager | Coffee on the Way | Ph: (07) 3161 2643Stephanie Carmichael| Functions Coordinator | Arana Leagues Club |Ph: (07) 3354 1333
Ian Mason | Personal Reference | Ph: (07) 3164 4805 | Email: [email protected]
