CSR Matrix (Example Only)

JAN ROOVERS ASSOCIATES, INC. January 27, 2007 [email protected]

Customer-Specific Requirements MatrixIMPORTANT NOTE: Customer-specific requirements are regularly updated. Check www.iaob.org and the Customer's websites for the latest requirements

1 IATF Requirements are in blue italics May 2006 October 20062 ISO/TS 16949:2002 DaimlerChrysler General Motors Ford Motor Company3 Clause Number and Title Page Requirement Number and Title Requirement Number and Title Requirement Number and Title

4 Contents iii

5 Foreword vii6 Remarks for certification viii

7 Introduction ix

8 0.1 General ix9 0.2 Process approach ix10 0.3 Relationship with ISO 9004 xi11 0.3.1 IATF Guidance to ISO/TS 16949:2002 xi12 0.4 Compatibility with other management systems xi13 0.5 Goal of this Technical Specification xii

14 Quality management systems - Requirements 1

15 1 1 Scope 1 Scope 1 Scope

16 1.1 General 117 1.2 Application 1

2 References (9) 2 References (10) 2 References (24)

18 2 Normative reference 2

19 2 3 Definitions (7) 3 Definitions (13)3 Definitions (24)

20 3.1 Terms and definitions for the automotive industry 2

21 3

22 4.1 General requirements (Including a to f) 3

23 4.1.1 General requirements - supplemental 4

24 4.2 Documentation requirements (Title only) 425 4.2.1 General 4 4.14 Planning of Product Realization26 4.2.2 Quality manual 5 4.1 Scope of Quality Manual

March 2006 Rev 08/31/06

1 Scope (Title only)

3 Terms and definitions (See ISO 9000:2005)

4.2.3 Special Characteristics not Identified with Symbols

4 Quality Management System (Title only)


27 4.2.3 Control of documents (Including a to g) 5

4.2 Control of Documents

28 4.2.3.1 Engineering specifications 5 4.3 Engineering Specifications29 4.2.4 Control of records 6

4.4 Control of Records

30 4.2.4.1 Records retention 6 4.1.1 Records Retention 4.1.2 Records Retention

31 6

32 5.1 Management commitment (Including a to e) 6 4.7 Management Review33 5.1.1 Process efficiency 6

5 Management Responsibility (Title only)

4.11 Plant, Facility and Equipment Planning


34 5.2 Customer focus 7 4.1.9 Customer Satisfaction

35 5.3 Quality policy 7

36 5.4 Planning (Title only) 737 5.4.1 Quality objectives 7 4.14 Planning of Product Realization38 5.4.1.1 Quality objectives - Supplemental 739 5.4.2 Quality management system planning 7 4.14 Planning of Product Realization

40 5.5 Responsibility, authority and communication (Title only) 8

41 5.5.1 Responsibility and authority 8

42 5.5.1.1 Responsibility for quality 843 5.5.2 Management representative 844 5.5.2.1 Customer representative 8 4.6 Customer Representative45 5.5.3 Internal communication 8

46 5.6 Management review (Title only) 947 5.6.1 General 9 4.7 Management Review

48 5.6.1.1 Quality management system performance 9

49 5.6.2 Review input 9 4.8 Management Review Input

50 5.6.2.1 Review input - supplemental 951 5.6.3 Review output 10

52 10

53 6.1 Provision of resources 10

54 6.2 Human resources (Title only) 1055 6.2.1 General 1056 6.2.2 Competence, awareness and training 10 4.1.10 Internal Auditor Qualifications 4.10 Provision of Resources57 6.2.2.1 Product design skills 11 4.10 Provision of Resources58 6.2.2.2 Training 11

59 6.2.2.3 Training on the job 11 4.9 Training60 6.2.2.4 Employee motivation and empowerment 11 4.9 Training

61 6.3 Infrastructure 1162 6.3.1 Plant, facility and equipment planning 11

63 6.3.2 Contingency plans 12 4.12 Contingency Plans

64 6.4 Work environment 1265 6.4.1 Personal safety to achieve product quality 12

66 6.4.2 Cleanliness of premises 12 4.13 Cleanliness of Premises

67 12

4.5 Customer Focus4.38 Customer Satisfaction

4.1.9 Customer Satisfaction4.2.10 Management Review

6 Resource Management (Title only)

4.9 Training 4.10 Provision of Resources

4.10 Provision of Resources4.11 Plant, Facility and Equipment Planning

7 Product Realization (Title only)


68 7.1 Planning of product realization 12 4.2.2 Product Creation Process 4.14 Planning of Product Realization

69 7.1.1 Planning of product realization - Supplemental 13

70 7.1.2 Acceptance criteria 13 4.40 Monitoring and measurement of manufacturing processes4.15 Acceptance Criteria


71 7.1.3 Confidentiality 1372 7.1.4 Change control 13 4.1.6 Design Changes

73 7.2 Customer-related processes (Title only) 1374 7.2.1 Determination of requirements related to the product 13 4.16 Customer related Processes

75 7.2.1.1 Customer-designated special characteristics 14 4.1.5 Special Characteristics 4.21 Special Characteristics

76 7.2.2 Review of requirements related to the product 1477 14

78 7.2.2.2 Organization manufacturing feasibility 14 4.18 Manufacturing Feasibility

79 7.2.3 Customer communication 14 4.2.17 Electronic Communication

80 7.2.3.1 Customer communication - Supplemental 15

81 7.3 Design and development (Title only) 15

82 7.3.1 Design and development planning 15

83 7.3.1.1 Multidisciplinary approach 15 4.20 Multidisciplinary approach

84 7.3.2 Design and development inputs 1585 7.3.2.1 Product design input 1686 7.3.2.2 Manufacturing process design input 16

87 7.3.2.3 Special characteristics 16

88 7.3.3 Design and development outputs 16

4.2.16 "Forever" Requirements-Extended Enterprise™

4.2.3 Special Characteristics not Identified with Symbols4.2.4 The Shield <S>; also <E>4.2.5 The Diamond <D>

7.2.2.1 Review of requirements related to the product - Supplemental.

4.17 Review of requirements related to the product - supplemental

4.2.16 "Forever" Requirements-Extended Enterprise™

4.1.3 Electronic Communication4.1.4 Shipment Notification System

4.19 Customer communication - supplemental

4.22 Design and Development Review4.14 Planning of Product Realization

4.2.3 Special Characteristics not Identified with Symbols4.2.4 The Shield <S>; also <E>4.2.5 The Diamond <D>4.2.15 PFMEAs and Control Plans


4.21 Special CharacteristicsTable A - Qualification of All Product Characteristics


89 7.3.3.1 Product design outputs - Supplemental 17

90 7.3.3.2 Manufacturing process design output 17 4.2.14 Process Approval

91 7.3.4 Design and development review 17 4.22 Design and Development Review92 7.3.4.1 Monitoring 17

4.14 Planning of Product Realization

93 7.3.5 Design and development verification 18


4.11 Plant, Facility and Equipment Planning4.20 Multidisciplinary approach 4.20.1 Control Item (s) Fasteners 4.20.1.1 Mat'l Analysis - H-T Parts 4.20.1.2 Mat'l Analysis - Non H-T 4.20.1.3 Lot Traceability

4.2.7 Design Verification (DV) and Production Validation (PV)

4.23 Design and Development Verification4.3 Engineering Specifications


94 7.3.6 Design and development validation 18

95 7.3.6.1 Design and development validation - Supplemental 18 4.22 Design and Development Review

96 7.3.6.2 Prototype program 184.24 Prototype Program

97 7.3.6.3 Product approval process 18

98 7.3.7 Control of design and development changes 19 4.1.2 Design Changes 4.1.6 Design Changes

99 7.4 Purchasing (Title only) 19100 7.4.1 Purchasing process 19101 7.4.1.1 Regulatory conformity 19

4.26 Regulations

102 7.4.1.2 Supplier quality management system development 19

103 7.4.1.3 Customer-approved sources 19 4.28 Customer approved sources

104 7.4.2 Purchasing information 20105 7.4.3 Verification of purchased product 20106 7.4.3.1 Incoming product quality 20 4.29 Incoming Product Quality

107 7.4.3.2 Supplier monitoring 20 4.1.9 Customer Satisfaction 4.30 Scheduling subcontractors

108 7.5 Production and service provision (Title only) 21

109 7.5.1 Control of production and service provision 21110 7.5.1.1 Control plan 21 4.2.15 PFMEA's and Control Plans

111 7.5.1.2 Work instructions 21 4.31 Job (Work) Instructions

112 7.5.1.3 Verification of job set-ups 21

4.32 Verification of Job Set-ups

4.2.7 Design Verification (DV) and Production Validation (PV)

4.1.3 Production Part Approval ProcessSee DaimlerChrysler PPAP 4th Ed. Customer Specifics (May 2006)

4.1.8 Part Approval ProcessSee GM Customer Specifics for PPAP (Section 5, Pages 15-26, March 31, 2006)

4.25 Product Approval ProcessSee Ford Motor Company Customer-Specific Requirements for use with PPAP 4th Edition, March 31, 2006

4.1.5 Supplier Quality Management System Development

4.1.11 Supplier Quality Management System Development4.1.11.2 Customer acceptance of 2nd Party Audits and Criteria for Approval4.1.11.3 Supplier Development of Specially Designated Small Suppliers4.1.12 Heat Treating Processes

4.27 Subcontractor Development 4.27.1 "Subcontractors to achieve...." 4.27.2 "Successful assessment of the subcontractor...."

4.40 Monitoring and measurement of manufacturing processes

4.2.6 Customer Signature on Control Plan


113 7.5.1.4 Preventive and predictive maintenance 224.33 Preventive Maintenance

114 7.5.1.5 Management of production tooling 22 4.1.1 Management of production tooling

115 7.5.1.6 Production scheduling 22

116 7.5.1.7 Feedback of information from service 22117 7.5.1.8 Service agreement with customer 22118 23

119 23

120 7.5.3 Identification and traceability 23

121 7.5.3.1 Identification and traceability - Supplemental 23122 7.5.4 Customer property 24

123 7.5.4.1 Customer-owned production tooling 24124 7.5.5 Preservation of product 24

7.5.2 Validation of processes for production and service provision


7.5.2.1 Validation of processes for production and service provision - Supplemental

4.34 Identification and traceability, preservation, storage and inventory


4.2.13 Packaging, Shipping and Labeling

4.2.4 UPC Labeling for Commercial Service Applications



125 7.5.5.1 Storage and inventory 24

126 7.6 Control of monitoring and measuring devices 24

127 7.6.1 Measurement system analysis 254.35 Measurement systems analysis

128 7.6.2 Calibration/verification records 25129 7.6.3 Laboratory requirements (Title only) 25 4.36 Laboratory Requirements

130 7.6.3.1 Internal laboratory 25131 7.6.3.2 External laboratory 25 4.36 Laboratory Requirements

132 26

133 8.1 General 26134 8.1.1 Identification of statistical tools 26

4.37 Statistical tools and concepts

135 8.1.2 Knowledge of basic statistical concepts 26 4.37 Statistical tools and concepts

136 8.2 Monitoring and measurement (Title only) 26137 8.2.1 Customer satisfaction 26

138 8.2.1.1 Customer satisfaction - Supplemental 26 4.38 Customer Satisfaction

139 8.2.2 Internal audit 27 4.2.9 Internal Quality Audits

140 8.2.2.1 Quality management system audit 27141 8.2.2.2 Manufacturing process audit 27 4.1.12 Heat Treating Processes

142 8.2.2.3 Product audit 27

143 8.2.2.4 Internal audit plans 27144 8.2.2.5 Internal auditor qualification 28 4.1.10 Internal Auditor Qualifications

145 8.2.3 Monitoring and measurement of processes 28


8 Measurement, analysis and improvement (Title)

4.1.4 Certification Body/Registrar Notification

4.1.9 Customer Satisfaction4.2.8 Certification Body Notification and Certification Status - "New Business Hold - Quality"

4.39 Internal Quality Audits- Internal Auditor Qualifications 4.39.1 "Be trained and evaluated...." 4.39.2 "Or, have conducted...." - Internal Auditor Trainer Qualifications 4.39.3 "The training listed in 4.39.1...." 4.39.4 "Process and Product audits...."

4.2.9.1 Layered Process Audits4.2.9.2 Special Process Assessments4.2.9.2.1 Heat Treating Processes

Table B - Ongoing Process and Product Monitoring + Glossary


146 28

147 8.2.4 Monitoring and measurement of product 29 4.2.8 Continuing Conformance

148 8.2.4.1 Layout inspection and functional testing 29 4.2.6 Annual Layout

8.2.3.1 Monitoring and measurement of manufacturing processes


4.5 Customer Focus4.41 Monitoring and measurement of productTable A - Qualification of All Product CharacteristicsTable B - Ongoing Process and Product Monitoring

4.2.5 Layout Inspection and Functional Test

4.42 Layout Inspection and Functional Testing


149 8.2.4.2 Appearance items 29 4.2.12 Appearance Masters

4.43 Appearance Items

150 8.3 Control of nonconforming product 29 4.44 Control of Nonconforming Product

151 8.3.1 Control of nonconforming product - Supplemental 30152 8.3.2 Control of reworked product 30153 8.3.3 Customer information 30154 8.3.4 Customer waiver 30

155 8.4 Analysis of data 30156 8.4.1 Analysis and use of data 31

157 8.5 Improvement (Title only) 31158 8.5.1 Continual improvement 31 4.5 Customer focus159 8.5.1.1 Continual improvement of the organization 31

160 8.5.1.2 Manufacturing process improvement 31161 8.5.2 Corrective action 31 4.2.10 Corrective Action Plan 4.44 Control of Nonconforming Product

162 8.5.2.1 Problem solving 32

163 8.5.2.2 Error-proofing 32164 8.5.2.3 Corrective action impact 32165 8.5.2.4 Rejected product test/analysis 32166 8.5.3 Preventive action 32 4.44 Control of Nonconforming Product

167 Annex A (normative) Control plan 33 4.2.15 PFMEA's and Control Plans 4.20 Multidisciplinary approach

168 A.1 Phases of the control plan 33169 A.2 Elements of the control plan 33

170 Bibliography 34

171 Other Other Other172 4.1.7 Official Language Version

173

4.41 Monitoring and measurement of product4.45 Customer waiver

4.2.6 Customer Signature on Control Plan

4.2.1 Third-Party Registration Requirements

4.46 Automotive certification scheme for ISO/TS 16949:2002, Rules for Achieving IATF Recognition

4.1.11.1 Customer acceptance of QS-9000:1998

4.47 Guidance for implementation of ISO/TS 16949


174 4.2.11 e-CIMS

175

176 4.2.3 ISO/TS 16949:2002 Applicability

177

178

4.2.1 Third-Party Registration Requirements

4.2.2 General Procedures and Other Requirements (14)

4.2.7 GM Holdens-Specific Requirements

4.2.9 Controlled Shipping Level II (CSII) - Notice to Certification Body