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Crucial Conversation Skills for Special Education · PDF fileCheryl Levine, BS, MSEMP & David Gruber, JD, MSEMP 11/6/2014 A5: Crucial Conversation Skills for Special Education Meetings

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  • Cheryl Levine, BS, MSEMP & DavidGruber, JD, MSEMP

    11/6/2014

    A5: Crucial Conversation Skills forSpecial Education Meetings 1

    1

    Crucial ConversationSkills for Special

    Education Meetings

    MDEs Approach to Conflict Management

    2

    Expand upon the requirements of IDEA Promote options for appropriate

    conflict resolution: fit the form tothe fuss

    Emphasize early opportunities to endconflict

    Increase school, parent resolutionskills

    Provide adequate resources andsupport

    What is Conflict?

    A sign of lifeA sign that you are engaged with

    another human beingAn opportunity to explore change

    3

  • Cheryl Levine, BS, MSEMP & DavidGruber, JD, MSEMP

    11/6/2014

    A5: Crucial Conversation Skills forSpecial Education Meetings 2

    You never change things by fighting the existing reality.To change something, build a new model that makes theold model obsolete.

    Buckminster Fuller

    4

    Stages of Change

    DenialAnger & resistanceExploration & acceptanceCommitment

    5

    Underlying sources of conflict

    Differing values and goalsDiffering perspectivesLack of adequate accurate

    information to make informeddecisions

    Interpersonal issuesFinancial issues Interests rather than positions

    6

  • Cheryl Levine, BS, MSEMP & DavidGruber, JD, MSEMP

    11/6/2014

    A5: Crucial Conversation Skills forSpecial Education Meetings 3

    And how do you deal withconflict?

    7

    Author unkown8

    Prevention

    Seek first to understandthen to be understood

    Knowthyself.

    9

  • Cheryl Levine, BS, MSEMP & DavidGruber, JD, MSEMP

    11/6/2014

    A5: Crucial Conversation Skills forSpecial Education Meetings 4

    Effective Communication

    Using the Right Skill

    Listening

    Assertion

    Conflict Management

    Problem Solving

    10

    I messages

    Promote effective and positivecommunication

    Acknowledge my feelings about whathappened

    Does not blame the other person

    Invites conversation, understanding andchange

    11

    POSITIONWant/Solution

    INTERESTS/NEEDSWhats Important

    VALUES FEARS

    BELIEFS

    20%

    80%

    Positions and Interests

    12

  • Cheryl Levine, BS, MSEMP & DavidGruber, JD, MSEMP

    11/6/2014

    A5: Crucial Conversation Skills forSpecial Education Meetings 5

    Positions, Interests and Needs

    Positions What we want, the demand orsolution to what we think the problem is.

    Interests Why we want it Our desires andgoals what we want to achieve.

    Needs Our basic requirements for well-being such as identity, safety, belonging,achievement, and control over our lives.

    13

    Maslow's Hierarchy of Needs

    1. Biological and Physiological needs - air, food,drink, shelter, warmth, sex, sleep.

    2. Safety needs - protection from elements,security, order, law, limits, stability.

    3. Social Needs - Belongingness and Love, - workgroup, family, affection, relationships.

    4. Esteem needs - self-esteem, achievement,mastery, independence, status, dominance,prestige, managerial responsibility.

    5. Self-Actualization needs - realizing personalpotential, self-fulfillment, seeking personalgrowth and peak experiences.

    14

    Identifying the underlyinginterest

    Why is that important to you?

    What would that solution accomplish?

    How would that affect the student?

    What if that did happen?

    How would the student experience that?

    What would that mean to the student?

    15

  • Cheryl Levine, BS, MSEMP & DavidGruber, JD, MSEMP

    11/6/2014

    A5: Crucial Conversation Skills forSpecial Education Meetings 6

    Know what to talk aboutYou cannot NOT communicateListening can be hard workPlatinum rule

    16

    When your best effortsdont bring the resultsyou hoped for~

    17

    Michigan ContinuumStage ofConflict

    Stage 1 Stage 2 Stage 3 Stage 4 Stage 5

    Level ofIntervention

    Prevention Disagreement Conflict Procedural Safeguards Legal Review

    Assistance,InterventionOptions

    Conflict resolution skills

    training

    Informal party-to-party

    discussions

    MD

    E toll-free information

    phone line

    Conciliation (telephone

    intermediary)

    IEP, IFSP facilitation

    Pre-filing mediation

    Mediation under ID

    EA

    Com

    plaints

    Resolution sessions

    Due process hearings

    Litigation

    Legislation

    Dimensions Third party assistance Third-party intervention

    Decision making by parties Third-party decisionmaking

    Interest-based Rights-based

    Informal, flexible Formal, fixed

    18

  • Cheryl Levine, BS, MSEMP & DavidGruber, JD, MSEMP

    11/6/2014

    A5: Crucial Conversation Skills forSpecial Education Meetings 7

    When to Use Facilitation

    IFSP, IEP settings

    Resolution sessions

    Participants uneasy about a meeting

    Parent, school relations strained

    Participants need to focus on issues

    19

    A Facilitator Will:

    Contact the family and school in advance

    Create an agenda from their input

    Stay neutral

    Conduct the IEPT meeting if requested

    Keep the meeting centered on the studentsneeds

    Help negotiate disagreements

    Keep the meeting on track and on time

    Make sure everyone adheres to agreed uponground rules

    20

    A Facilitator Wont:

    Be a part of the team

    Give legal advice

    Advocate for a position

    Make decisions

    21

  • Cheryl Levine, BS, MSEMP & DavidGruber, JD, MSEMP

    11/6/2014

    A5: Crucial Conversation Skills forSpecial Education Meetings 8

    A fair, consistent process

    Cooperative participation

    Trust

    Meaningful Communication

    Consensus

    ImplementableIEP

    EffectiveProgram

    BY BUILDINGCOLLABORATIONAN IEP TEAMGAINS

    Mediation

    23

    When to Use Mediation

    Any dispute

    Eligibility for programs, servicesEvaluation interpretationsTransition issuesService delivery, effectiveness

    Resolution sessions

    Communication, relationship issues

    24

  • Cheryl Levine, BS, MSEMP & DavidGruber, JD, MSEMP

    11/6/2014

    A5: Crucial Conversation Skills forSpecial Education Meetings 9

    The Mediator Will: Remain neutral

    Conduct the mediation

    Ensure all parties have equal opportunity toexpress their ideas and thoughts

    Make sure that everyone abides with rulesfor appropriate conduct

    Help the parties remain on the topic oftheir disagreement

    Guide the participants towards creating anagreement

    Record the agreement25

    A Mediator Wont:

    Make decisions

    Give legal advice

    Take sides

    26

    Mediation Procedure

    Mediator sets agenda & ground rules

    Participants limited to those involved indispute & decision making

    Issues are explored

    Options to solve problems are discussed andevaluated

    Agreement put in writing

    Binding in court

    Agreement can serve as IEP addendum Complainable

    All discussions confidential27

  • Cheryl Levine, BS, MSEMP & DavidGruber, JD, MSEMP

    11/6/2014

    A5: Crucial Conversation Skills forSpecial Education Meetings 10

    Benefits of Mediation

    Participants control outcomes

    Participants become self-sufficient

    Solutions remain local

    Dispute resolution costs decline

    More time, money spent on educating

    28

    No Agreement

    Parties too entrenched inposition to agree

    Legal decision is needed orwanted

    29

    Get free Training, Facilitation &Mediation Services

    1-800-8RESOLVE (1-800-873-7658)

    Msemp.cenmi.org

    Local MSEMP

    Program information:

    516 S. Creyts, Ste. A

    Lansing, MI 48919

    Phone: 517.485.2274

    Fax: 517.485.1183

    Email: [email protected]

    30

    1-800-8RESOLVE

  • Cheryl Levine, BS, MSEMP & DavidGruber, JD, MSEMP

    11/6/2014

    A5: Crucial Conversation Skills forSpecial Education Meetings 11

    Thank You31

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