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7/29/2019 Conversation Skills-PPJ Day 1
http://slidepdf.com/reader/full/conversation-skills-ppj-day-1 1/23
CONVERSATION SKILLS
Miss Ranmeet Kaur
7/29/2019 Conversation Skills-PPJ Day 1
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Stages in a Conversation
Starting a conversation
Maintaining a conversation
Closing a conversation
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Starting a Conversation
Use Inviting Body Language
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Starting a Conversation
Use Inviting Body Language
Introduce Yourself
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Give a greeting:
- Hello/Hi
- Good morning/afternoon/evening
Listen to response:
- Hello/Hi- Good morning/afternoon/evening
Starting a conversation
Greetings
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Ask how the person is:
• How are you?
• How are things?
• How have you been?
Listen for response:
• I am fine. How are you?
• Not bad. And you?
If you know the person but haven’t met for some time: • It’s been a long time.
Listen for response:
• Yes, it has.
• Right. Since last December.
Starting a conversation
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Introduce yourself:
•My name’s Sarah.
• I’m Juraida. Please call me Ju.
Listen for a response:
• Hello. My name is Afiq.
• Nice to meet you Sarah. I’m Afiq.
• It’s a pleasure meeting you Ju. My name is Bob.
Starting a conversation
Introducing &
Identifying Yourself
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Give a basic fact about yourself:
- I’m Ain’s course mate.
- Rafeeq and I used to teach in the same school.
- I’m from Johor.
Starting a conversation
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Starting a conversation
Introducing
Others
When introducing others, remember some
introduction basics:• a younger person is introduced to an older person.
• a less important person is introduced to an older person.
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Saying you’d like to make an introduction:
• Ahmad, there’s someone I’d like you to meet.
• Ahmad, let me introduce you to a friend of mine.
Following by the introduction:
• Professor …., this is my colleague RazaliMuktar. Razali, this is
Professor Paul Vangfrom UNIMAS.
Listening for a response:
• Nice to meet you.
• Pleased to meet you.
Starting a conversation
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Say something about the following:
a. your relationship to the person:
•Ariffin and I are staying at the same college.
• I know Ariffin from school.
b. an interesting fact about the person:
• Ariffin is from UK – Ulu Kelang.
• Sheena speaks Japanese.
Starting a conversation
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Starting a Conversation
Use Inviting Body Language
Introduce Yourself
Open With An Open-Ended Question
Pass On Control Of The Conversation
Avoid conversing about sensitive issues
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Maintaining a Conversation
Ask questions
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Maintaining a Conversation
Ask questions
Making small talk
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Maintaining a Conversation Ask questions
Making small talk
• 1. Weather
• 2. Arts and Entertainment
• 3. Sports • 4. News
• 5. Family
• 6. Work
• 7. Travel
• 8. Celebrity Gossip
• 9. Hobbies
•
10. Hometown
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Maintaining a Conversation
Ask questions
Making small talk
Use short response to show you are listening
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Maintaining a Conversation Ask questions
Making small talk
Use short response to show you are listening
• I see.
• Of course.
• Really?• Oh?
• Yes.
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Maintaining a Conversation Ask questions
Making small talk
Use short response to show you are listening
Ask for clarification
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Maintaining a Conversation Ask questions
Making small talk
Use short response to show you are listening
Show that you are listening
Ask for clarification
Disclose personal information ( bonding)
Use nonverbal communication
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Do activity 1 on page 21
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Do activity 2 on page 21 .
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Do activity 3 on page 21 &22.
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Thank You
