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concierge medical facilities design
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aliso viejo facility
WE ARE INSPIRED BY DESIGN
PAGE 1INSPIRED BY DESIGN
Next generation healthcare engages with experiences that captivate and motivate.A Crossover facility is fresh., vibrant, and imbued with a sense of respect for the individual.
And above all, it embodies a passion for design that inspires.
reception
A FRESH APPROACH
2011CROSSOVER
We completely reset expectations of the health care experience. We rethink and redesign every aspect of health care delivery. �e receptionist becomes a host, the waiting room is now an interactive showroom, and the quality of the member services experience is unrivaled in the health industry.
reception
WELCOME
PAGE 3INSPIRED BY DESIGN
Standing eye level behind a tall counter, the host welcomes each member and ensures a pleasant experience.
registration
SIGN IN
2011CROSSOVER
Crossover Health’s robust technology platform provides members with unequaled access, convenience and capabilities in the management of their personal health.Signing yourself in for your visit, updating your personal Health Portfolio, or just sur�ng the web for health information keeps your brief wait productive.
showroom
RELAX
PAGE 5INSPIRED BY DESIGN
We eliminate the idea of a waiting room and instead welcome our members to our “Showroom”. A combination interactive demonstration zone as well as a comfortable lounge area puts your mind at ease before your visit.
A careful mix of stone, wood and �ora combined with indirect and natural lighting come together to create a relaxing environment.
team zone
A SOLID FOUNDATION
2011CROSSOVER
Crossover health aims to become embedded in the life of companies and lives of employees through our unique member engagement approach.It all begins with a modern interpretation of the patient centered medical home - a care team enabled, technology fueled, and member experience focused style of care delivery.Its the basic foundation of what we call the next generation of health.
team zone
COORDINATED CARE
PAGE 7INSPIRED BY DESIGN
Team zones are at the heart of this concept of care delivery. Flexible, open areas that are designed to provide space for creativity, collaboration, and communication between and among providers, sta�, and patients.
Our collaborative environment supports our patient centered approach to optimal care delivery.
care staion
BEHIND THE SCENES
2011CROSSOVER
Care stations are designed to minimize views of medical equipment while maintaining the non-medical aesthetic throughout the team zone.Designed to be physically at the center of care within the clinic space, the care stations o�er plenty of clinical and personal space for personal and team interaction.
patient room
CARE EXPERIENCE
PAGE 9INSPIRED BY DESIGN
Patient care rooms are open and provide enough room for comfortable interactions between the Care Team and the Patient.Smart use of storage, e�cient use of space, and use of modern equipment highlight our attention to design detail.
care model
GROUNDED
2011CROSSOVER
Crossover Health care model is grounded in evidence based medicine as well as the adoption best practices for both health care delivery and health management. From this rock solid base, design and deliver the inspiring environments, experiences, and relationships that mobilize people to engage and excel in their health.
primary care office
PRIVATE SPACES
PAGE 11INSPIRED BY DESIGN
Provider o�ces are yet another space for interaction with care teams or for private consults with patients.Designed with a comfortable seating area as well as functional desk space, the providers’ o�ces are located within the care team area to improve communications while maintaining privacy.
ancillary care office
SHARED OFFICES
2011CROSSOVER
Shared o�ces are a way to ensure collaboration with the extended care team while maintaining a quite space to work.�e rooms are clean, modular, and have plenty of space for a mobile workforce.
counseling office
ONE ON ONE
PAGE 13INSPIRED BY DESIGN
Counseling rooms are speci�cally designed to create a tranquil atmosphere for private conversation. �is is where providers can review personal health objectives, o�er health coaching, and support families dealing with di�cult health or life circumstances.
next generation care
HEALTH POSSIBILITIES
2011CROSSOVER
Crossover Health is all about the next generation of care. Our vision is to be the catalyst of a social movement striving for remarkable health.Our mission is to continually design and deliver the inspiring environments, experiences, and relationships that mobilize people to engage and excel in their health.
physical therapy
TOTAL WELLNESS
PAGE 15INSPIRED BY DESIGN
Wellness sta� use the physical therapy space for initial training sessions for members embarking on �tness regimens as part of their journey to healthier lives. Its openness promotes collaboration between teams and a sense of engagement and motivation. It is a design that embodies a more comprehensive approach to care and to health that is inspired.
support services
ONSITE PHARMACY
2011CROSSOVER
Our collaborative approach to includes involving a pharmacist as an essential part of the care team. �e pharmacist consults directly with the physicians, provides formulary input,and helps coordinate the medication management program for members. �e Pharmacist, using our enabling technology is also available for direct consultation with members.
material palette
A NATURAL APPROACH
PAGE 17INSPIRED BY DESIGN
Every element of our facility blends together to create a comfortable experience,setting Crossover apart from the impersonal medical facilities we’ve come to expect from an impersonal healthcare industry.
�e design conscientiously uses natural light and natural elements, with an emphasis on sustainable materials.
Crossover Health is the next generation health service provider offering employers an innovative, integrated, and inspired approach to care delivery, health management,and the employee experience. The Crossover Health model places the employee at the center of all we do, surrounded by a professional care team and supported by thetools and technology that allow each employee to fully engage and excel in optimizing their health.
Our vision of the future of health can only come to pass when employees are fully engaged in getting better and living well, when they’re motivated to act. Crossover health isdesigned to be the catalyst for this type of powerful change. We achieve this through the comprehensive programs we develop, our expertise in health innovation,and perhaps most importantly, our unremitting focus on the care experience and personal relationships with individual members.
Crossover helps members acquire the will and motivation to excel in their health and experience the tremendous value it creates - for themselves, their families and their employers. t’s part of our effort to deliver a new kind of ROI for our clients, a Return on Inspiration.
For more information, please visit: www.crossoverhealth.com
2011CROSSOVER
the final word
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