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Cross Country Road Trip:
KP’s Adventures in Innovations
Chris McCarthy, MPH, MBASeptember 2007
HealthCare
The Innovation Consultancy
In June 2003, Kaiser Permanente put together a small, inter-departmental team to assess and test the IDEO innovation methodology.
In January 2006, this “borrowed” group officially becomes the consultancy– 3 FTE
• Christi Zuber, Director• Chris McCarthy, Specialist• Scott Heisler, Specialist
PeriNatal2003
Shift Δ2004
Bed Mgmt2004 2005 2006
Med Admin2007
Health Plan & HospitalIT
UnionsOrganizational Development
The Innovation Consultancy
IDEO
The Sidney R Garfield Health Care Innovation Center
The Garfield Center is a simulated care delivery environment for testing new ideas and designs
Located in San Leandro, CA near Oakland airport
Based on experience from KP’s first mock up facility in Anaheim, CA
Resource for all KP regions, jointly funded by National Facilities Services & KP-IT
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1 – Main Entrance / Lobby
2 – Meeting Rooms
3 – Large Conference Room
4 - KP-IT/Biomed Technology Lab Areas
5 - Med/Surg & Special Needs Patient Rooms
6 – Inpatient Unit Core
7 – Rapid Prototyping Area
8 – Shipping & Receiving
9 – Telecom Equipment Room (TER)
10 – Labor, Delivery, Recovery/Postpartum (LDR/LDRPP)
11 - Operating Room (OR)
12 – Emergency Department (ED) Treatment
13 – Future OR Equipment Showroom
14 - Home Environment
15 – High Reliability Organization (HRO) Simulation
16 – Outpatient Setting
17 – Conference Rooms
18 – Critical Care & Negative Pressure Isolation Patient Rooms
19 – Innovation Consultancy Work Space
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1516
617
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Garfield Center Map
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Wh
itne
y S
tre
et
Main Entrance
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The Innovation Learning Network
The purpose of the Innovation Learning Network is to foster discussion on the methods and application of innovation/diffusion, ignite the transfer of ideas, and provide opportunities for inter-organizational collaboration.
A One Slide Case Study: Medication Administration
implementationprototyping field testingbrainstormingstorytellingobservations
They came up with over 400 ideas!
Pharma TVMedBedSelf-Administration and/or Family AdministrationSacred Zones
ILN ILN ILN ILN
ILN
THE INNOVATION CONSULTANCY
GARFIELD CENTER
W. Los Angeles
Hayward
So. Sacramento