Creating an Enjoyable Workplace through People Involvement

At 6th ANQ Congress, Bangkok

By: Janak MehtaVice Chairperson - ANQFormer President - ISQ

Chairman & Managing Director TQMI & T4T

Improvement in QUALITY OF HUMAN LIFE

Improvement in QUALITY OF HUMAN LIFE

Contributing to Prosperity in terms of:

Physical Comfort

Emotional Satisfaction

Intellectual Growth

Total Human Potential (THP)

Self Actualization

What Are Management What Are Management Expectations?Expectations?

From employees:

• To do their job as defined

• To achieve the objectives as defined

• To maintain discipline & decorum by following the rules & regulations

• To do their best & contribute to improvements

What Are Employee What Are Employee Expectations?Expectations?

In order to do his job well Employees expect:

1. To know what is expected of them in terms of production, quality, delivery and cost

2. To provide them the resources to do their work to meet stated expectations:

- machines that are capable

- material as specified and on time

- work environment that is safe, orderly & clean

- methods that detail how should they do their work

- training to do their job consistently well

What Are Employee What Are Employee Expectations?Expectations?

3. Feedback on their performance preferably continuously in real time. To provide measurement system to measure the output and the process

4. To provide them the knowledge and skill to:

- correct the process in case it goes out of control

- improve the process to prevent out of control situation

- improve the process to do better than the plan

5. Respect from bosses and pears

6. Participation in the activities that impact his work. For example standardization and improvement of his work processes

7. Responsibility & empowerment to manage his process

8. Opportunity to suggest improvements

9. Recognition & reward for his performance

What Are Employee What Are Employee Expectations?Expectations?

Are These Expectations Of The Are These Expectations Of The Employees Employees From The Management From The Management

Fair and Reasonable?Fair and Reasonable?

If So!If So!

How Well Do We How Well Do We

Fulfill These Expectations?Fulfill These Expectations?

FactorsFactors

Contributing to HarnessingContributing to Harnessing

THPTHP

Physical comfort:

• Orderly

• Clean

• Healthy

• Safe

Work Environment That Work Environment That Provides ForProvides For

Emotional satisfaction:

• Respect

• Trust & Harmony

• Transparency

• Autonomy

Self Actualization:

• Self & Mutual development

• Contribution to the customer

• Contribution to the society

Intellectual growth:

• Learning opportunities

• Continuous improvement

• Job enlargement

• Career growth

How Successful Companies How Successful Companies Fulfill These Obligations ?Fulfill These Obligations ?

Following approaches are commonly used:

• Orderliness & Cleanliness through 5-S

• Daily Work Management (DWM)

• Employee Involvement through Suggestion Schemes, QC Circles (QCC) & Autonomous Maintenance

• Improvement Management

ORDERLINESS / CLEANLINESS ORDERLINESS / CLEANLINESS THROUGH 5 STHROUGH 5 S

Leads To: Self Discipline

Before After

5 S5 S

5S is a philosophy, a way of life that one practices all the time

every day. It involves everyone in the organisation.

Purpose:Purpose:

5S is considered as the Foundation of Improvement

Activities and its purpose is to involve the workforce in creating a

safe, hygienic, satisfying and pleasant work environment.

DAILY WORK MANAGEMENTDAILY WORK MANAGEMENT

Check by Communication with subordinates, Senior staffs, related Department

Check by Meeting, Conferences, or

Committee

Leads To: Consistency

DWM is a systematic method of performing all routine (daily) work and activities in a standardized way to consistently and efficiently achieve the aims and objective of the process/department. This covers maintenance of the current status and also making incremental improvements.Purpose is to involve people in creating a work environment that provides transparency, harmony and autonomy to carry out ones work in a disciplined manner to consistently and efficiently achieve the agreed objectives

Daily Work Management Daily Work Management

1. To satisfy internal and external customers by providing outputs that consistently meet their requirements in terms of quality and always on time.

2. To provide these outputs efficiently at a cost that is within the budget.

3. To ensure consistency of daily/routine work creating pleasant and safe work environment

4. To provide autonomy to people working on the process for respect and dignity

5. To continuously develop people capability.

DWM - ObjectivesDWM - Objectives

PEOPLE PEOPLE INVOLVEMENTINVOLVEMENT

Leads To: Capability & Motivation

People InvolvementPeople Involvement

Total involvement of people covering the physical, emotional and intellectual aspects in the work of the company in terms of:

- Participation in designing processes which impact them

- Participation in standardisation.

- Participation in improvement activities.

Effectively using approaches like:

• Suggestion Schemes

• QC Circles

• Autonomous Maintenance

People InvolvementPeople Involvement

Through:

• MOTIVATION

- To develop effective communication.- To recognise and reward employee

involvement.

• COMMUNICATION

- To make information available to employees as, when and where required.

- To make information visible. - Information that is based on facts and

data.

People InvolvementPeople Involvement

Have We Harnessed ?Have We Harnessed ?

The Total Human PotentialThe Total Human PotentialAvailable To UsAvailable To Us

Reality Check?Reality Check?