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CP-47: Customer Success: How Costpoint Grew with Our Small Business Amber Scott & Joanne Spring Apogee Engineering

CP-47: Customer Success: How Costpoint Grew with Our Small ... · Company Culture awareness (change mgmt) ... Email: [email protected] Phone: 719-418-4968 2016 - 2018 Jan

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Page 1: CP-47: Customer Success: How Costpoint Grew with Our Small ... · Company Culture awareness (change mgmt) ... Email: Joanne.Spring@ApogeeMail.net Phone: 719-418-4968 2016 - 2018 Jan

CP-47:Customer Success: How Costpoint Grew with Our Small Business

Amber Scott & Joanne SpringApogee Engineering

Page 2: CP-47: Customer Success: How Costpoint Grew with Our Small ... · Company Culture awareness (change mgmt) ... Email: Joanne.Spring@ApogeeMail.net Phone: 719-418-4968 2016 - 2018 Jan

Agenda: Past, Present, Future

Original State

Lessons Learned

How We Move Forward From Here

Page 3: CP-47: Customer Success: How Costpoint Grew with Our Small ... · Company Culture awareness (change mgmt) ... Email: Joanne.Spring@ApogeeMail.net Phone: 719-418-4968 2016 - 2018 Jan

Original State

Quick Books

UnaNet

Excel Files “CheckBooks”

SharePoint: Invoices, Contracts, Proposals

Page 4: CP-47: Customer Success: How Costpoint Grew with Our Small ... · Company Culture awareness (change mgmt) ... Email: Joanne.Spring@ApogeeMail.net Phone: 719-418-4968 2016 - 2018 Jan

Lessons Learned

Design & Configuration (stakeholders)

Company Culture awareness (change mgmt)

Exporting/Importing Data Formats (legacy)

Testing…TEST IT ALL…Then Test Again!

Page 5: CP-47: Customer Success: How Costpoint Grew with Our Small ... · Company Culture awareness (change mgmt) ... Email: Joanne.Spring@ApogeeMail.net Phone: 719-418-4968 2016 - 2018 Jan

Where Do We Go From Here?Operations Dashboards

Budgeting & Planning

Contracts Managementand Purchasing

Opportunities / Proposals

Page 6: CP-47: Customer Success: How Costpoint Grew with Our Small ... · Company Culture awareness (change mgmt) ... Email: Joanne.Spring@ApogeeMail.net Phone: 719-418-4968 2016 - 2018 Jan

Questions Amber Scott

Vice President, Finance

Email: [email protected]

Phone: 937.671.9895 (text my cell)

Joanne Spring

Corporate Controller

Email: [email protected]

Phone: 719-418-4968

2016 - 2018 Jan – Sept 2019 Nov - Feb

Page 7: CP-47: Customer Success: How Costpoint Grew with Our Small ... · Company Culture awareness (change mgmt) ... Email: Joanne.Spring@ApogeeMail.net Phone: 719-418-4968 2016 - 2018 Jan