COWBRIDGE AND VALE MEDICAL PRACTICE · COWBRIDGE AND VALE MEDICAL PRACTICE Old Hall Grounds, Cowbridge, Vale of Glamorgan CF71 7AH Tel: 01446 772237 Fax: 01446 775883 Dr. John C

COWBRIDGE AND VALE MEDICAL PRACTICEOld Hall Grounds, Cowbridge, Vale of Glamorgan CF71 7AH

Tel: 01446 772237Fax: 01446 775883

Dr. John C. Jemmett • Dr. Terence M. P. Stuart • Dr. Teresa M. O’Hanlon

Dr. Paul Arnold • Dr. Siân E. F. Williams

34501 CHC Info Booklet 25/4/06 12:13 pm Page 1

Welcome to

Cowbridge and Vale Medical Practice

at

The Health CentreOld Hall Grounds

Cowbridge

Telephone: 01446 772237

The doctors and staff in our practice hope to provide caring andcomprehensive medical services to all our patients. In this leafletyou will find details of the services available. If you have anyquestions, please ask.

COWBRIDGE HEALTH CENTRE is purpose built with access for thedisabled in the form of ramps to the Health Centre grounds and theHealth Centre building, which has adequate doorways and toiletfacilities.

The building is open:

Monday – Friday 8.00 am – 6.45 pm


THE PARTNERSThis is a small group practice with 5 partners as described below.

The practice was initially founded in 1881 by a single handed GP,Dr. Charles Booth Mellor, who visited in a horse and trap andperformed minor operations in his house.

Dr. John C. Jemmett – (male)Qualifications:

MB, BCh. – Date: 1972 – Place: CardiffD.Obst.RCOG 1974MRCGP 1978On Obstetric and Minor Surgery List

Dr. Terence M. P. Stuart – (male)Qualifications:

MB, BCh. – Date: 1979 – Place: CardiffMRCGP 1983On Obstetric and Minor Surgery List

Dr. Teresa M. O’Hanlon – (female)Qualifications:

MB, BS. – Date: 1977 – Place: St. Mary’s, LondonMRCGP 1982On Obstetric ListFamily Planning Certificate

Dr. Paul Arnold – (male)Qualifications:

MB, BS.– Date: 1984 – Place: St. Bartholomew’s, LondonDRCOG 1992D Occ Med 1999On Obstetric and Minor Surgery List

Dr. Siân E. F. Williams – (female)Qualifications:

MB, BCh. – Date: 1985 – Place: CardiffMRCGP 1988DRCOG 1989Family Planning Certificate


The Practice Team

Lindsey Richards Business ManagerJulie Richardson Assistant to Business ManagerIreen Daniels Senior ReceptionistHilary Booth SecretaryRachel Cook ReceptionistCatherine Shaw ReceptionistShirley Morris Receptionist & Health Care AssistantYoke Lunn ReceptionistChristine Bridgman Information Officer

The receptionists and clerical staff are here to help you. Theysometimes will need to ask you more details about what is wrong withyou to help you be seen as quickly as possible. They will always treatwhat you say in the strictest confidence.

Practice NursesSister Angela Stamatakis RGN, RCNT Diabetes Specialist NurseSister Arline Boult RGN, RSCN Asthma Specialist NurseThe practice nurses help us to run various health promotion clinics,perform vaccinations, immunisations and travel vaccinations, help uslook after our more elderly patients and perform cervical smears andnew patient checks and well person checks.

Bro Morgannwg NHS Trust StaffAvailable to assist us at Cowbridge Health Centre

Community Nurses – Tel: 01446 776036, attend the Health Centre:Mon – Fri: 9.30am – 11.30am and 3.30pm – 4.30pm – by appointment.

Mrs. Rosemary Smith District Nursing SisterMrs. Glenys Simkiss Community Staff NurseMrs. Anne Higgins Community Staff NurseMrs. Paula Curtis Community Staff NurseMrs. Louise Matthews Community Staff NurseMrs. Jenny Cole Community Staff NurseMrs. Julia Lemkey Community Staff Nurse

They perform numerous tasks including treating minor injuries anddressings. They attend patients at home, if necessary, and help withnursing terminally ill patients.


Community Psychiatric Nurses

Make home visits on psychiatric patients and the elderly confusedunder psychiatric care.

District Midwives

See patients at ante-natal clinic on Tuesday afternoons and attendpatients at home after delivery.

Health Visitors – Tel: 01446 776033

Mrs. Tracey DaviesMrs. Sian Williams

The Health Visitors are primarily responsible for the care of youngchildren. They visit mothers and babies at home and are availablefor advice to mothers before confinement and for children up toschool entry. With the help of a community paediatrician they run aWell-Baby Clinic.

Thursday mornings: 9.30 am – 12.00 midday

Physiotherapist

Mrs. Yasmin Ford

Available for referrals from a GPMonday and Friday: 8.00 am – 4.30 pm

Chiropodist/Podiatrist

Available for referrals from a GP and self-referrals by pensioners andcertain at-risk groups.

Phlebotomists

Attend the Health Centre to take blood samples for testing Monday toFriday in the morning by appointment only.


HOW THE PRACTICE WORKS

Consultation by Appointment

Monday – Friday: 8.30 am – 11.30 am and 5.00 pm – 6.30 pm(on certain days appointments start at 8.00 am)Tuesday: 1.00 pm – 3.00 pm

Any patients requesting an urgent consultation will be seen that dayafter booked appointments or possibly earlier by the doctor on callfor home visits.

To Make an Appointment

Please call at the surgery or telephone Cowbridge 772237 between8.00 am – 6.30 pm

The telephone is less busy in the afternoon.

To arrange a Home Visit

Please telephone Cowbridge 772237 if possible between 8.00 am –10.30 am. Telephoning before 10.30 am will help the Doctor planvisits. You may be asked for information about the illness as this willassist the Doctor to assess the urgency of the call.

To request an urgent visit or advice outside normal working hours:

If you require a doctor outside of our opening hours, please ring thesurgery on the normal number (01446 772237) and you willautomatically be put through to the out of hours service provider"Primecare".

NHS Direct also deals with enquiries on 0845 4647

Closure for training

Every two months the surgery is closed on one afternoon for training.We put notices around the surgery to advise patients of the date forapproximately two weeks prior to the closure. We hope that this doesnot inconvenience patients as this will assist in your continued care.During these closures, Primecare will deal with calls.


To request a repeat prescription

Please request prescriptions 48 hours in advance, in person, bypost or by telephone. Telephone requests are dealt with after 10.30am. The telephones are less busy in the afternoons. A post box isavailable at the Health Centre, at the reception desk, for repeatprescription requests. Repeat prescription forms are issued by thecomputer and should be submitted with the request if possible.These forms can then be reviewed periodically by the Doctor.

Other Clinics and Services

All partners are available during normal surgery hours for cervicalsmear tests, ante-natal care and contraceptive advice. The PracticeNurses are also available for cervical smear tests.

Childhood Immunisations

Thursday 9.00 am – 10.30 am by appointment only.

Child Health Surveillance Services

These are undertaken on alternate Thursday mornings with aPaediatrician and our Health Visitor and are by appointment only.


HEALTH PROMOTION

The Practice carries out Health Promotion programmes to reduce therisks of coronary artery disease and to promote teenage health. Wealso undertake chronic disease management of asthma and diabetes.

Health promotion is undertaken during routine surgery visits and alsoduring Practice Nurse run clinics.

Chronic Disease Management takes place at the Diabetic and Asthmaclinics, run with the G.P.’s. Additional asthma monitoring appointmntswith Sister Boult are available on Mondays, Thursdays and Fridays.

Diabetes Clinic

Alternate Tuesdays 2.00 pm – 5.00 pmAlternate Wednesdays 11.00 am – 1.00 pm

Asthma Clinic

Alternate Mondays 5.00 pm – 6.30 pm

Well Woman Clinic

Alternate Mondays 2.00 pm – 4.00 pm

For cervical smears, contraception, hormone replacement therapy,antenatal and postnatal checks with a female doctor (Dr. O’Hanlon).

Minor SurgeryThis is undertaken at the practice by Dr. Jemmett, Dr. Stuart and Dr.Arnold during normal surgery hours with an additional dedicated clinicrun on some Friday afternoons by appointment.

Confidentiality and Test Results

All medical results, be they paper or computer, are dealt with in thestrictest confidence. To maintain this confidentiality, results ofinvestigations will only be given to the patients themselves, or theparents of a child. Appropriate identification may be requested. If possibleplease contact the Surgery for results in the afternoons after 2.30 pm

Any person given access to your record will be subject to a duty ofconfidentiality, you have a right to object to disclosure.


Referrals

When referring you to other health care workers, the doctors willmake available to them details of your medical history. The doctor willrespect the wishes of any patients who object to particularinformation being shared with others providing care, except wherethis would put others at risk of serious harm.

RMC Information

In the majority of cases we are required to route our clinical referralsthrough the Referral Management Centre which is run from the Valeof Glamorgan Local Health Board. Should you have any objections tothis it is important you inform us of this immediately.

Once your referral has been processed you can now check theestimated waiting time in several ways. Either telephone NHS Directon 0845 46 47 and they will be able to give you details (you will needto know the name of the hospital, the Consultant and the type ofsurgery you will be receiving before telephoning), you can checkwaiting times by visiting www.howis.wales.nhs.uk., or by phoning theRMC on 029 2035 0630.

Research and Planning

Information about patients is requested for a wide variety of purposesincluding education, research, monitoring, epidemiology, publichealth surveillance, clinical audit and planning.

The practice will render data anonymous where possible. Only where itis essential for the purpose will identifiable records be disclosed. Suchdisclosures will be kept to the minimum necessary for the purpose.

You have the right to object to any such disclosures and yourobjection will be respected.

Financial Audit

The Local Health Board (LHB) has a duty to occasionally check onclaims made by practices for payments. The person carrying out thecheck will have been properly trained and authorised by the LHB andwill be subject to a duty of confidentiality in their employmentcontract or because of their registration with a statutory regulatorybody. Only the part of the record relating to the claim will be madeavailable to the person carrying out the check.


Objections

If you have any objections to the disclosure of information for any ofthese purposes please tell your doctor.

Private Medical Examinations and Reports

We are happy to undertake Private Medical Examinations, byappointment, and also complete other Private Medical Forms, eg fromBUPA, Solicitors or Insurance Companies, etc. This work is, however,outside the NHS system and will attract a fee in accordance with BMArates. Please check the charge when making an appointment for anexamination or handing in a form for completion.

Registering with the Practice

Patients wishing to register should bring their NHS card or completethe appropriate registration form available from reception.

All new patients will be required to complete a questionnaire whichgives us details of your past medical history and to provideappropriate care in the interim between requesting and receiving yournotes from your previous GP.

Temporary Registrations

You are able to see a doctor anywhere in the UK if you are away fromhome and in need of medical help. You can do this simply by askingto see a doctor as a temporary resident. We will be happy to see anyrelative or friend staying with you if they need a doctor.

Change of Address or Telephone Number

If you change your address or telephone number, please inform aReceptionist as soon as possible. This will ensure that your medicalrecord is updated should we need to contact you for any reason.

Finally

May we point out that due to the nature of general practice, delaysare sometimes unavoidable. If we do keep you waiting, please acceptour apologies but also our assurance that should you require moretime than an appointment system allows, you will receive it.


Furthermore, there may be occasions when you are upset byourselves, our staff or even the "System". If so please talk to us aboutit. Often the problem can be resolved and, where appropriate, thesystem improved.

There is, however, an official complaints procedure which you mayuse if you wish. Please contact the Business Manager, LindseyRichards, should you wish to do so.

We believe in a friendly, family orientated general practice, and welook forward to meeting you, before you need us, in our new patientclinic.

USEFUL TELEPHONE NUMBERS

The Surgery 01446 772237

District Nurses 01446 776036

Health Visitors 01446 776033

Clinic Clerk 01446 776030

Chiropodist 01446 776034

Physiotherapist 01446 776035

Princess of Wales Hospital 01656 752752

University of Wales Hospital 02920 747747

Llandough Hospital 02920 711711

Velindre Hospital 02920 615888

Cardiff Royal Infirmary 02920 492233

Whitchurch Hospital 02920 693191

Rookwood Hospital 02920 555677

Vale of Glamorgan Local Health Board 02920 3506002 Stanwell Road, Penarth, CF64 2EA


A sketch of the practice area is shown above. Moredetailed information can be obtained by referring toOrdnance Survey maps ST 06/16, ST 07, SS 87/96/97held by the practice and by the Vale of Glamorgan LocalHealth Board.

The Practice Area


Documents

COWBRIDGE AND VALE MEDICAL PRACTICE · COWBRIDGE AND VALE MEDICAL PRACTICE Old Hall Grounds, Cowbridge, Vale of Glamorgan CF71 7AH Tel: 01446 772237 Fax: 01446 775883 Dr. John C