COVID-19 Pulse Survey · July 10-12, 2020 Update COVID-19 Pulse Survey July 13, 2020 Global Business Intelligence

July 10-12, 2020 Update

COVID-19 Pulse Survey

July 13, 2020

Global Business Intelligence

© 2020 J.D. Power. All Rights Reserved. Charts, graphs, data and insights extracted from this publication must be accompanied by a statement identifying J.D. Power as the publisher and the J.D. Power Financial Services

Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power. 2

Survey Methodology

• Surveys were conducted online among U.S. consumers aged 18 and older

• July 10-12: n=1,799 (41% male, 59% female)

32%

25%

31%

12%

18-29

30-44

45-60

> 60

Distribution by Age9%

13%

20%

17%

12%

9%

5%

3%

2%

4%

8%

$0-$9,999

$10,000-$24,999

$25,000-$49,999

$50,000-$74,999

$75,000-$99,999

$100,000-$124,999

$125,000-$149,999

$150,000-$174,999

$175,000-$199,999

$200,000+

Prefer not to answer

Distribution by Income

3© 2020 J.D. Power. All Rights Reserved. Charts, graphs, data and insights extracted from this publication must be accompanied by a statement identifying J.D. Power as the publisher and the J.D. Power Financial Services

Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power.

General Perceptions of U.S. Adults

4



How worried are you that you or someone in your family will get sick from the coronavirus?

40%

49%

44%

35%34%

36%

42%

49%

42%

47%

52% 51% 51%

47%

11%8% 9%

13%15%

13%11%

Mar 20-21 Mar 27-29 Apr 3-5 May 29-31 Jun 12-14 Jun 26-28 Jul 10-12

Very worried Somewhat worried Not at all worried

5



How worried are you that there will be a second wave of the coronavirus in the fall or winter?

48%44%

9%

48%43%

9%

55%

37%

8%

56%

37%

8%

Very worried Somewhat worried Not at all worried

May 29-31 Jun 12-14 Jun 26-28 Jul 10-12

6



In the past several weeks, how has the level of stress about your financial situation changed?

5%

15%

23%

25%

19%

12%

4%

14%

25%

26%

19%

11%

4%

11%

23%

29%

23%

10%

My stress has gone down a lot

My stress has gone down a little

My stress has not changed

My stress has gone up a little

My stress has gone up a lot

I do not have any stress about myfinancial situation

Jun 12-14

Jun 26-28

Jul 10-12

7



In the past several weeks, how has the level of stress about your financial situation changed?

30%

33%

31%

28%

25%26%

29%

25%

24% 24%

19% 19% 19%

23%

May 1-3 May 8-10 May 15-17 May 29-31 Jun 12-14 Jun 26-28 Jul 10-12

My stress has gone up a little My stress has gone up a lot

8



Which of the following impacts from the coronavirus have you already experienced?

30%

19%

18%

15%

16%

12%

11%

11%

12%

8%

8%

31%

21%

18%

17%

17%

14%

13%

12%

12%

10%

9%

Unable to find food I need at the store

Applied for unemployment benefits

Salary was reduced by employer

Temporary loss of job, but now working again

Temporary loss of job and still not working

Unable to pay utility bills

Unable to pay rent or mortgage

Unable to afford enough food to eat

Incurred an unexpected medical expense

Permanent loss of job

You or a family member tested positive for coronavirus

Jun 26-28

Jul 10-12

9



How has the coronavirus crisis impacted your personal financial situation?

9%

19%

42%

26%

5%

8%

17%

44%

25%

6%

9%

19%

42%

24%

5%

Devastated my financial situation

Severely hurt my financial situation

Somewhat hurt my financial situation

Has not impacted my financial situation

Has improved my financial situation

Jun 12-14

Jun 26-28

Jul 10-12

10



How long do you expect that your financial situation will be worse due to the coronavirus?

3%

11%

25%

30%

17%

4%2%

8%

4%

13%

22%

30%

16%

3% 2%

10%

3%

10%

21%

32%

17%

4%2%

10%

Less than 1 month 1 to 2 months 3 to 5 months 6 to 12 months 1 to 2 years 3 to 5 years 6 or more years I don’t know

Jun 12-14 Jun 26-28 Jul 10-12

11



How has the coronavirus crisis impacted your personal financial situation?

% Devastated and Severely Hurt

34%

29%

25%

17%

30%

29%

22%

12%

33%

32%

24%

17%

18-29

30-44

45-60

> 60

By Age

Jun 12-14 Jun 26-28 Jul 10-12

40%

39%

34%

25%

24%

16%

15%

39%

37%

29%

25%

19%

15%

9%

40%

41%

29%

31%

26%

14%

15%

$0-$9,999

$10,000-$24,999

$25,000-$49,999

$50,000-$74,999

$75,000-$99,999

$100,000-$124,999

$125,000+

By Income

Jun 12-14 Jun 26-28 Jul 10-12

12



How has your family’s income changed since the coronavirus crisis began?

8%

13%

17%

17%

8%

32%

5%

6%

13%

18%

18%

11%

28%

5%

8%

13%

20%

18%

10%

26%

5%

Declined by 75% or more

Declined by 50-74%

Declined by 25-49%

Declined by 10-24%

Declined by less than 10%

Has not changed

Increased

Jun 12-14

Jun 26-28

Jul 10-12

13



How has your family’s income changed since the coronavirus crisis began?

% Declined by 50% or More

25%

26%

19%

15%

21%

22%

19%

10%

21%

26%

22%

12%

18-29

30-44

45-60

> 60

By Age

Jun 12-14 Jun 26-28 Jul 10-12

35%

34%

29%

19%

16%

10%

9%

33%

30%

22%

20%

12%

10%

4%

33%

35%

23%

17%

18%

9%

12%

$0-$9,999

$10,000-$24,999

$25,000-$49,999

$50,000-$74,999

$75,000-$99,999

$100,000-$124,999

$125,000+

By Income

Jun 12-14 Jun 26-28 Jul 10-12

14



Which statement comes closest to your view about the impact of the coronavirus crisis on your personal finances?

9%

13%

17%

15%

17%

22% 22%

15% 16%

28%

24%

22%

19% 20%21%

17%

18%

19%

40% 40%

37%

42%

37%

34%35%

42%

45%

23%23% 24% 24%

25%

23%

26%25%

20%

Apr 10-12 Apr 24-26 May 1-3 May 8-10 May 15-17 May 29-31 Jun 12-14 Jun 26-28 Jul 10-12

The worst is behind us The worst is right now The worst is yet to come Don't know

15



Which statement comes closest to your view about the spread of coronavirus (Covid-19)?

19% 18%

24%

22%

14%

14%18%17%

18%16%

19% 20%

40%42%

38%40%

47%50%

23% 23%

20%22%

19%

16%

May 8-10 May 15-17 May 29-31 Jun 12-14 Jun 26-28 Jul 10-12

The worst is behind us The worst is right now The worst is yet to come Don't know

16



Assuming restaurants are open, in how many weeks would you return to eating inside a restaurant?

18%

3%

8%

5%

7%

4%

4%

1%

7%

0%

3%

0%

19%

19%

17%

4%

7%

5%

7%

3%

5%

1%

5%

1%

1%

0%

22%

21%

18%

3%

6%

6%

7%

3%

4%

1%

4%

1%

2%

1%

24%

21%

This week

1 week

2 weeks

3 weeks

4 weeks

5 weeks

6 weeks

7 weeks

8 weeks

9 weeks

10 weeks

11 weeks

12 or more weeks

Don’t know

Jun 12-14

Jun 26-28

Jul 10-12

17



Assuming restaurants are open, in how many weeks would you return to eating inside a restaurant?

8%

9%

11%

14%

18%

17%

18%17%

19%

21% 20%

19%

22%

24%


This week 12 or more weeks

18



Which statement comes closest to your view on the federal government’s/state’s approach to reopen the economy?

16%19%

51%

14%14%

28%

48%

10%

Moving too slow Moving at the right pace Moving too fast Don't know

Federal Government State Jul 10-12

19



Which statement comes closest to your view on the federal government’s/state’s approach to reopen the economy?

18% 17% 18%

20%

15% 14% 16%

45% 46% 46%

42%

47%

54%51%

18% 17% 18%

16%

18%

15% 14%

38%

41% 41% 42%41%

48% 48%


Federal government moving too slow Federal government moving too fast

State moving too slow State moving too fast

20



Do you approve or disapprove of the federal government’s handling of the coronavirus crisis?

12%

23%

23%

18%

23%

5%

18%

23%

19%

35%

Strongly approve

Somewhat approve

Neither approve nordisapprove

Somewhat disapprove

Strongly disapprove

Apr 10-12

Jul 10-12

21



Do you approve or disapprove of your state’s handling of the coronavirus crisis?

18%

36%

22%

15%

8%

13%

29%

22%

21%

15%

Strongly approve

Somewhat approve

Neither approve nordisapprove

Somewhat disapprove

Strongly disapprove

Apr 10-12

Jul 10-12

22



Which of the following activities have you done in the past week?

74%

55%

29%

26%

25%

25%

20%

12%

8%

7%

75%

58%

31%

30%

27%

26%

18%

17%

9%

9%

81%

60%

33%

28%

29%

29%

22%

19%

11%

9%

Wore a face mask

Bought take-out food from a restaurant

Used an ATM

Visited friends

Deposited a check using a mobile phone

Used a drive-thru at a bank

Had groceries delivered

Ate inside a restaurant

Traveled to another state

Conducted a transaction inside a bank branch

May 29-31

Jun 12-14

Jul 10-12

23



Which of the following do you plan to do in the next 6 months/2021?

26%

24%

15%

11%

9%

10%

6%

9%

4%

42%

41%

31%

28%

26%

24%

17%

14%

8%

Visit an outdoor attraction (e.g. national park, zoo, theme park, etc.)

Stay in a hotel/resort

Take a domestic flight

Visit a cultural institution (e.g. museum, aquarium, etc.)

Attend a live outdoor concert or sporting event

Attend an indoor live performance (e.g. theater, comedy show, etc.)

Take an international flight

Travel by train/rail or bus

Take a cruise

In the next 6 months

In 2021

Jul 10-12

24



Which of the following changes have you made due to the coronavirus crisis?

37%

25%

19%

13%

10%

10%

9%

8%

7%

Postponed major purchases (other than ahouse)

Increased emergency cash reserves

Adjusted investment strategy or portfolio

Postponed purchasing a house

You or a child delayed going to college

Met with a financial advisor to discussfinancial situation

Delayed retirement plans

Delayed having a child

Delayed wedding plans

Jul 10-12

18-44 Years Old

• 15% postponed purchasing a home

• 13% delayed having a child

• 10% delayed wedding plans

25



Since the coronavirus crisis began, which of the following actions have you taken to pay for your expenses or manage the cash you have available?

32%

22%

21%

14%

8%

7%

6%

Used emergency savings

Borrowed money from family or friends

Increased credit card balance

Made a withdrawal or borrowed from retirement savings account

Took out a personal loan from a financial institution

Took out a loan against your home (home equity loan/line, second mortgage)

Used an insurance policy

Jul 10-12


Covid-19 Pulse SurveySM as the source. No advertising or other promotional use can be made of the information in this publication or J.D. Power study results without the express prior written consent of J.D. Power. 26

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Documents

COVID-19 Pulse Survey · July 10-12, 2020 Update COVID-19 Pulse Survey July 13, 2020 Global Business Intelligence